| Value |
Category |
Cases |
|
| 1 |
Waiting lines are too long |
211 |
|
| 2 |
It takes too long to get a document |
148 |
|
| 3 |
Fees are too high |
11 |
|
| 4 |
Inadequate facilities(e.g forms,waiting area,parking,toilets) |
9 |
|
| 5 |
Rude or uncaring staff |
53 |
|
| 6 |
Complicated process |
57 |
|
| 7 |
Lack of facilities for people with disabilities |
1 |
|
| 8 |
Incorrect detail on the documents(e.g misspelling of surname/name) |
17828 |
|
| 9 |
Other( Specify) |
2225 |
|
Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.
