| Value | Category |
|---|---|
| 11 | Location |
| 12 | Cost too much |
| 21 | Wait too long |
| 22 | Bad equipment/facilities |
| 23 | Main medicines unavailable |
| 24 | Lack of hygiene |
| 25 | Lack of intimacy/confidentiality |
| 31 | Lack of staff |
| 32 | Unskilled staff |
| 33 | Staff not kind |
| 41 | Preferred at home |
| 51 | Not enough time |
| 96 | Other |
| 98 | DK |