Question pretext
    
                                    1) INTERVIEWER: PLEASE READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: And now I would like to ask you about management practices in this establishment. 
2) SHOW CARD
            
            
 
    Literal question
    
                                    Over the last complete fiscal year [insert last complete fiscal year], what best describes what happened at this establishment when a problem in the production process arose?
            
            
 
    Categories
    
            
            
                
                    | Value | 
                    Category | 
                                                                            
                                    
                    
                        | -9 | 
                        Don't know  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | -8 | 
                        Refused  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | -7 | 
                        DOES NOT APPLY  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 1 | 
                        We fixed it but did not take further action  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 2 | 
                        We fixed it and took action to make sure it did not happen again  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 3 | 
                        We fixed it and took action to make sure that it did not happen again_ and had a continuous improvement process to antic  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | 4 | 
                        No action was taken  | 
                        
                            
                        
                        
                        
                        
                            
                    
                                    
                    
                        | Sysmiss | 
                          | 
                        
                            
                        
                        
                        
                        
                            
                    
                            
            Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.
     
 
    Interviewer instructions
    
                                    INTERVIEWER: ASK IF 50+ EMPLOYEES (L.1 IN THE MAIN QUESTIONNAIRE IS AT LEAST 50). IF L.1 IS LESS THAN 50, GO TO SECTION VEB (QUESTION VEB.1)