Threshold Performance Evaluation 2009-2010

Zambia, 2009 - 2010

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Reference ID

ZMB_2009_MCC-TPE_v01_M

Producer(s)

Erin Weiser, Rema Balasundaram

Metadata

DDI/XML JSON

Created on

Jul 07, 2015

Last modified

Mar 29, 2019

Page views

10427

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645

Data file: PACRO Firm level survey

Cases:	40
Variables:	48

Variables

id

Q2

Q2: Position of respondent

Q3

Q4

Q4: Form of ownership

Q5

Q5a: Where is the headquarters of the company you are registering

Q6

Q6: What is your company's annual turnover

Q7

Q7: Number of employees

Q8

Q8: At which PACRO branch was your application lodged

Q9A

Q9a: Operations you completed recently with PACRO

Q9B

Q9b: Operations you completed recently with Immigration (Other requests made )

Q10A

Q10a: Source of information on how to register

Q11A

Q11a: Were the instructions clear

Q11B

Q11b: Please explain

Q12A

Q12a: Did the instructions correspond to the actual process that was followed?

Q12B

Q12b: Please explain

Q13

Q13: How long did it take to complete your transaction with immigration (countin

Q14

Q14: Did this time correspond to the amount of time you were told it would take?

Q15

Q15: Did you have to make multiple visits to PACRO in order to check on the prog

Q16

Q16: If yes, how many visits in total did you make to PACRO before picking up th

Q17

Q17: Were you at any point in the process, asked to meet a staf member in a priv

Q18

Q18: If yes, please explain

Q19

Q19: Did the amount you paid for your certificate(s) correspond to the written n

Q20

Q20: If not how much did you pay?

Q21

Q21: How would you rate your experience at PACRO in terms of staff courtesy and

Q22

Q22: How would you rate your experience at PACRO in terms of waiting time to be

Q23

Q23: How would you rate your experience at PACRO in terms of processing time to

Q24

Q24: How would you rate your experience at PACRO in terms of the comfort of the

Q25A

Q25a: Some government offices have a poor reputation of requiring extra payment

Q25B

Q25b: Please explain

Q26

Q26: Was this the first time that you had applied at PACRO?

Q27

Q27: If you had applied at PACRO before, what year was this in?

Q28

Q28: During your last transation with PACRO did you use an agent

Q29

Q29: If you used a notary or agent, what was your reason for not applying in per

Q30

Q30: If you selected "too time consuming or "too confusing", please explain why

Q31

Q31: How much did you pay the agent to conduct the transaction on your behalf (K

Q32

Q32: How would you compare the time it took to process your application on your

Q33

Q33: How would you compare the quality of customer care on your recent visit com

Q34A

Q34a: How would you compare the level of corruption on your recent visit compare

Q34B

Q34b: Please explain

Q35A

Q35a: Heard about PACRO through

Q36A

Q36a: Contacted PACRO to complain (Amount of paperwork required as part of the a

Q37

Q37: How did you lodge your complaint or suggestion? (Suggestion box at the offi

Q38A

Q38a: Was PACRO responsive to your concern?

Q38B

Q38b: Please explain

Q39

Q39: If yes, how soon did they respond to your concern?

Q40A

Q40a: How did they contact you?

Q41A

Q41a: If you have not lodged a complaint with PACRO, why not?

Q42

Q42: Do you have additional comments you would like to share with us for our eva

Total: 48

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