Threshold Performance Evaluation 2009-2010
Zambia, 2009 - 2010
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Jul 07, 2015
Last modified
Mar 29, 2019
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- Data files
-
Immigration
Household Data
Set -
Lands Bulk
Filer Matrix -
Lands Bulk
Filer Question
6 -
Lands Bulk
Filer -
Lands
Households
Matrix -
Lands
Households
Question 7 -
Lands
Households -
PACRO Bulk
Filer Question
6 -
PACRO Bulk
Filer -
PACRO Firm
level survey -
PACRO
Livingstone -
ZRA CACP data
set -
ZRA firm level
survey 26 March
2010 Question 8 -
ZRA firm level
survey 26 March
2010
Q33: Have you ever lodged a complaint to ZRA? (Q33A)
Data file: ZRA firm level survey 26 March 2010
Overview
Valid:
30
Invalid:
0
Type:
Discrete
Decimal:
0
Start:
872
End:
874
Width:
3
Range:
-
Format:
Questions and instructions
Categories
| Value | Category |
|---|---|
| 1 | Amount of paperwork required as part of the application proc |
| 2 | Delays in service (not meeting the times in the charter) |
| 3 | Unprofessional behaviour by staff members |
| 4 | Demands for extra payment or "speed money" |
| 5 | More serious criminal acts |
| 6 | Other |
| 7 | No, I have never lodged a complaint with ZRA |
| 8 | Amount of work required, delays & unprofessional behaviour |
| 9 | Delays, Unprofessional behaviour & demands for extra payment |
| 10 | Delays and staff being inaccessible |
| 777 | N/A |
| 888 | Don't know |
| 999 | No response |
Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.