Threshold Performance Evaluation 2009-2010

Zambia, 2009 - 2010

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Reference ID

ZMB_2009_MCC-TPE_v01_M

Producer(s)

Erin Weiser, Rema Balasundaram

Metadata

DDI/XML JSON

Created on

Jul 07, 2015

Last modified

Mar 29, 2019

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10757

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Q30: Do you have additional comments you would like to share with us for evaluat (Q30)

Data file: Lands Bulk Filer

Overview

Valid: 19

Type: Discrete

Start: 563

End: 719

Width: 157

Format:

Questions and instructions

Categories

Value	Category
Commisioner is worst culprit- Is lazy thus lower offices are incapacitated. System is blocked from the top proliferates corruption
Decentralise and improve on service delivery
abrupt staff transfers. staff are the problem and not the computers
increase the number of registrars as if not in the office, there isn't anyone to handle documents
land intake has long queues. decentralisation will help
more man power needed for example registrars
no comment
no comments
processes are slow; need two officers at information desk
understaffed hence need to have competent staff
when filing in for title deeds the documents don't go with files so there fare chances of fraud,
work load has increased therefore employ more staff for custormer service desk, regisrar and security doors. phone in service
yes, attitude of staff towards clients isbad. they don't attend to clients. their attitudes attracts you to tip them
yes, for morgages assign a registrar in the customer service centre. they shouldn't delay documents that have been paid for and increase number of registrars
yes, hope evaluation will yield fruits
yes, offers letters and leases take too long

Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.

Others

Notes

Q30: Do you have additional comments you would like to share with us for evaluation

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