| Value |
Category |
| 1 |
Proximity to where I live |
| 2 |
Proximity to places where I go – school, retail store, my job, etc. |
| 3 |
Agent is knowledgeable/helpful |
| 4 |
The agent is fast |
| 5 |
I trust this agent |
| 6 |
Reliability: the agent is always present during work hours |
| 7 |
Reliability: the agent always has e-float and/or cash to conduct my transaction |
| 8 |
Out of courtesy |
| 9 |
Agent is friendly and engaged |
| 10 |
This agent is my personal friend, family member or a relative |
| 11 |
My family members, friends or workmates use this agent |
| 12 |
Because the agent is a female |
| 13 |
Because the agent is a male |
| 14 |
Agent was recommended to me |
| 15 |
No particular reason |
| 16 |
It’s the only agent I know of that serves my MM provider |
| 17 |
The agent serves multiple MM providers |
| 18 |
Other (Specify) |
| Sysmiss |
|
Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.