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Financial Inclusion Insights Survey 2014

Rwanda, 2014 - 2015
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Reference ID
RWA_2014_FII_v01_M_v01_A_PUF
Producer(s)
InterMedia
Metadata
DDI/XML JSON
Created on
Jan 18, 2017
Last modified
Mar 29, 2019
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MM46.When an m-money transaction goes wrong, who do you go to to help you resolv (MM46)

Data file: final_cgap_rwanda_im_v2

Overview

Valid: 453
Invalid: 1550
Type: Discrete
Decimal: 0
Start: 1158
End: 1158
Width: 1
Range: -
Format:

Questions and instructions

Literal question
When a mobile money transaction goes wrong, who are you most likely to go for help?
Categories
Value Category
1 Resolve it myself
2 Friends or family
3 Mobile money agent
4 Customer hotline/helpline
5 Mobile Money provider office
6 Other financial institution office
7 Government agency or a local official
8 Other
Sysmiss
Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.

Others

Notes
MM46.When an m-money transaction goes wrong, who do you go to to help you resolve the problem?
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