Value |
Category |
1 |
Out of courtesy |
2 |
The agent is fast |
3 |
I trust this agent |
4 |
Reliability: the agent is always present during work hours |
5 |
Reliability: the agent always has e-float and/or cash to conduct my transaction |
6 |
Proximity to where I live |
7 |
Proximity to places where I go - school, retail store, my job, etc. |
8 |
Agent is knowledgeable/helpful |
9 |
Agent is friendly and engaged |
10 |
This agent is my personal friend, family member or a relative |
11 |
My family members, friends or workmates use this agent |
12 |
Out of habit |
13 |
Other |
14 |
Because the agent is a female |
15 |
Because the agent is a male |
16 |
Agent was recommended to me |
17 |
No particular reason |
18 |
It's the only agent I know of that serves my MM provider |
19 |
The agent serves multiple MM providers |
Sysmiss |
|
Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.