INTERVIEWER: PLEASE READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: And now I would like to ask you about management practices in this establishment.
Literal question
Over the last complete fiscal year [insert last complete fiscal year], what best describes what happened at this establishment when a problem in the production process or provision of services arose?
Categories
Value
Category
-9
Don't know (spontaneous)
1
We fixed it but did not take further action
2
We fixed it and took action to make sure it did not happen again
3
We fixed it and took action to make sure that it did not happen again, and had a continuous improvement process to anticipate problems like these in advance
4
No action was taken
Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.
Interviewer instructions
SHOW CARD 9
Others
Notes
R.1. A través del año fiscal 2016, ¿qué frase describe mejor cómo se solucionaron los problemas en la producción o provisión de servicios en este establecimiento?
