| Value | Category |
|---|---|
| 0 | Don't know |
| 1 | Unfriendly staff |
| 2 | Long waiting time |
| 3 | Medicine unavailable |
| 4 | Staff are unqualified |
| 5 | Services are expensive |
| 6 | Services not rendered |
| 7 | Dirty facility |
| 8 | Would have paid |
| 9 | No privacy |
| 10 | Was referred |
| 11 | Preferred traditional method |
| 99 | Other |
| 101 | .M |
| Sysmiss |