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Global Financial Inclusion and Consumer Protection Survey 2017

Afghanistan, Albania, Angola...and 112 more, 2016 - 2017
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Reference ID
WLD_2016_GFICPS_v01_M
Producer(s)
Douglas Randall, Oya Pinar Ardic Alper
Metadata
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Created on
Sep 19, 2018
Last modified
Jun 14, 2022
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15555
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  • Identification
  • Scope
  • Coverage
  • Producers and sponsors
  • Survey instrument
  • Data collection
  • Data Access
  • Disclaimer and copyrights
  • Contacts

    • Identification

    Survey ID number

    WLD_2016_GFICPS_v01_M
    Title

    Global Financial Inclusion and Consumer Protection Survey 2017
    Country
    Name Country code
    Afghanistan AFG
    Albania ALB
    Angola AGO
    Argentina ARG
    Armenia ARM
    Australia AUS
    Austria AUT
    Azerbaijan AZE
    Bahamas, The BHS
    Bahrain BHR
    Belgium BEL
    Bhutan BTN
    Bolivia BOL
    Bosnia and Herzegovina BIH
    Botswana BWA
    Brazil BRA
    Bulgaria BGR
    Burundi BDI
    Cambodia KHM
    Canada CAN
    Cayman Islands CYM
    Chile CHL
    China CHN
    Colombia COL
    Costa Rica CRI
    Croatia HRV
    Denmark DNK
    Djibouti DJI
    Dominican Republic DOM
    Ecuador ECU
    Egypt, Arab Rep. EGY
    Estonia EST
    Eswatini SWZ
    Fiji FJI
    Finland FIN
    France FRA
    Gambia, The GMB
    Germany DEU
    Greece GRC
    Guatemala GTM
    Guyana GUY
    Haiti HTI
    Honduras HND
    Hong Kong SAR, China HKG
    Hungary HUN
    India IND
    Indonesia IDN
    Iran, Islamic Rep. IRN
    Israel ISR
    Italy ITA
    Jamaica JAM
    Japan JPN
    Jordan JOR
    Kazakhstan KAZ
    Kenya KEN
    Korea, Rep. KOR
    Kuwait KWT
    Kyrgyz Republic KGZ
    Latvia LVA
    Lebanon LBN
    Lesotho LSO
    Liberia LBR
    Lithuania LTU
    Luxembourg LUX
    Malawi MWI
    Malaysia MYS
    Maldives MDV
    Malta MLT
    Mauritania MRT
    Mauritius MUS
    Mexico MEX
    Moldova MDA
    Montenegro MNE
    Morocco MAR
    Myanmar MMR
    Namibia NAM
    Netherlands NLD
    New Zealand NZL
    Nigeria NGA
    North Macedonia MKD
    Norway NOR
    Oman OMN
    Pakistan PAK
    Panama PAN
    Paraguay PRY
    Peru PER
    Philippines PHL
    Poland POL
    Portugal PRT
    Russian Federation RUS
    Rwanda RWA
    Samoa WSM
    San Marino SMR
    Saudi Arabia SAU
    Serbia SRB
    Seychelles SYC
    Slovak Republic SVK
    Somalia SOM
    South Africa ZAF
    Spain ESP
    Sri Lanka LKA
    Sudan SDN
    Sweden SWE
    Tajikistan TJK
    Thailand THA
    Tonga TON
    Tunisia TUN
    Turkiye TUR
    Uganda UGA
    Ukraine UKR
    United Kingdom GBR
    Uruguay URY
    Vietnam VNM
    Zambia ZMB
    Zimbabwe ZWE
    Abstract

    The 2017 Global FICP Survey tracks the prevalence of key policy, legal, regulatory, and supervisory efforts to advance financial inclusion and financial consumer protection, including: national financial inclusion strategies, nonbank e-money issuers, agent-based delivery models, simplified customer due diligence, legal frameworks and institutional arrangements for financial consumer protection, disclosure and transparency, fair treatment of consumers, dispute resolution, and financial capability. Financial sector authorities in 124 jurisdictions responded to the 2017 Global FICP Survey. The survey covers regulated financial service providers offering retail credit, deposit, and/or payment products and services. The reporting period was from November 2016 to June 2017.
    Kind of Data

    Event/Transaction data [evn]
    Unit of Analysis
    • Jurisdiction as defined by the remit of a financial sector authority.
    • Country

    Scope

    Notes

    The Survey covers regulated retail institutions that provide standard loan, deposit, and/or payment services.

    Coverage

    Geographic Coverage

    The 2017 Global FICP Survey includes responses from 124 jurisdictions, representing 141 economies and over 90 percent of the world’s unbanked adult population.
    Universe

    Surveys were sent primarily to central banks and other lead financial sector authorities, and respondents were asked to consult with relevant agencies and submit a joint response.

    Producers and sponsors

    Primary investigators
    Name Affiliation
    Douglas Randall World Bank Group
    Oya Pinar Ardic Alper World Bank Group
    Funding Agency/Sponsor
    Name
    World Bank Group
    Swiss State Secretariat for Economic Affairs

    Survey instrument

    Questionnaires

    The 2017 questionnaire covers selected issues within the following subtopics:

    • National Financial Inclusion Strategies (NFIS),
    • regulation and supervision of providers relevant to financial inclusion,
    • risk-based anti-money laundering and combating finnancing of terrorism (AML/CFT),
    • institutional and supervisory arrangements for financial consumer protection,
    • disclosure and transparency,
    • fair treatment,
    • dispute resolution, and financial capability.

    The survey was conducted in English.

    Data collection

    Dates of Data Collection
    Start End
    2016-11 2017-06
    Data Collection Notes

    Jurisdictions submitted responses via an online platform. Data are self-reported and have not been independently verified by the World Bank Group. However, efforts were made to work with responding jurisdictions to clarify responses and ensure the completeness and consistency of submissions.

    Data Access

    Citation requirements

    Use of the dataset must be acknowledged using a citation which would include:

    • the Identification of the Primary Investigator
    • the title of the survey (including country, acronym and year of implementation)
    • the survey reference number
    • the source and date of download

    Example:

    Randall, Douglas., Oya Pinar Ardic Alper.World Bank. 2017. Global Financial Inclusion and Consumer Protection Survey 2017 (GFICPS 2017). Ref: WLD_2016_GFICPS_v01_M. Downloaded from [url] on [date].

    Disclaimer and copyrights

    Disclaimer

    This work is a product of the staff of The World Bank Group. The findings, interpretations, and conclusions expressed in this work do not necessarily reflect the views of The World Bank Group, its Board of Executive Directors, or the governments they represent. The World Bank Group does not guarantee the accuracy of the data included in this work. The boundaries, colors, denominations, and other information shown on any map in this work do not imply any judgment on the part of The World Bank Group concerning the legal status of any territory or the endorsement or acceptance of such boundaries.
    Copyright

    The material in this work is subject to copyright.

    Contacts

    Contacts
    Name Affiliation Email
    Douglas Randall World Bank Group ficpsurvey@worldbank.org
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