Value | Category |
---|---|
1 | Cost |
2 | Packaging |
3 | Quality of final product |
4 | Quality of staff |
5 | Credit policy |
6 | Offering more complementary services / products |
7 | Use of different inputs or equipment |
8 | Cleaner / neater premises |
9 | Location closer to customers |
10 | Friendliness of service / customer care |
11 | |
12 | Don’t differentiate |
101 | .N |