Literal question
During the last three years, has this establishment introduced any new or significantly improved process? These include: methods of manufacturing products or offering services; logistics, delivery, or distribution methods for inputs, products, or services; or supporting activities for processes?
Interviewer instructions
The question refers to any new or significantly improved process introduced by the establishment in the reference period including: a) methods of manufacturing products or offering services; b) logistics, delivery, or distribution methods for inputs, products, or services; c) supporting activities.
Question post text
2 -> GO TO QUESTION H8
-9 -> GO TO QUESTION H8
