| Value | Category | Cases | |
|---|---|---|---|
| 1 | Network failure | 418 |
55.8%
|
| 2 | Agent absent/not available | 24 |
3.2%
|
| 3 | Agent didn't have enough cash | 36 |
4.8%
|
| 4 | Agent overcharged for transactions | 5 |
0.7%
|
| 5 | Lost money | 2 |
0.3%
|
| 6 | Agent wanted you to reveal your PIN number | 9 |
1.2%
|
| 7 | Have you experienced any other problems which I did not ment | 5 |
0.7%
|
| 8 | None | 250 |
33.4%
|
| Sysmiss | 7822 |