| Value | Category | Cases | |
|---|---|---|---|
| 1 | Network failure | 0 |
0%
|
| 2 | Agent absent/not available | 109 |
47.6%
|
| 3 | Agent didn't have enough cash | 95 |
41.5%
|
| 4 | Agent overcharged for transactions | 5 |
2.2%
|
| 5 | Lost money | 2 |
0.9%
|
| 6 | Agent wanted you to reveal your PIN number | 13 |
5.7%
|
| 7 | Have you experienced any other problems which I did not ment | 5 |
2.2%
|
| 8 | None | 0 |
0%
|
| Sysmiss | 8342 |