| Value | Category | Cases | |
|---|---|---|---|
| 1 | Network failure | 0 |
0%
|
| 2 | Agent absent/not available | 0 |
0%
|
| 3 | Agent didn't have enough cash | 0 |
0%
|
| 4 | Agent overcharged for transactions | 11 |
47.8%
|
| 5 | Lost money | 0 |
0%
|
| 6 | Agent wanted you to reveal your PIN number | 11 |
47.8%
|
| 7 | Have you experienced any other problems which I did not ment | 1 |
4.3%
|
| 8 | None | 0 |
0%
|
| Sysmiss | 8548 |