| Value | Category |
|---|---|
| 1 | Network failure |
| 2 | Agent absent/not available |
| 3 | Agent didn't have enough cash |
| 4 | Agent overcharged for transactions |
| 5 | Lost money |
| 6 | Agent wanted you to reveal your PIN number |
| 7 | Have you experienced any other problems which I did not ment |
| 8 | None |
| Sysmiss |