| Value | Category | Cases | |
|---|---|---|---|
| -5 | HT: Dropped out survey;DE,SE:Inapplicable ; RU:Inappropriate | 0 | 
                                    
                                    0%
                                 | 
| -4 | Not asked in survey | 0 | 
                                    
                                    0%
                                 | 
| -3 | Not applicable | 0 | 
                                    
                                    0%
                                 | 
| -2 | No answer; BH: Refused | 0 | 
                                    
                                    0%
                                 | 
| -1 | Don´t know | 0 | 
                                    
                                    0%
                                 | 
| 1 | Completely dissatisfied | 159 | 
                                    
                                    13.3%
                                 | 
| 2 | 2 | 25 | 
                                    
                                    2.1%
                                 | 
| 3 | 3 | 45 | 
                                    
                                    3.8%
                                 | 
| 4 | 4 | 46 | 
                                    
                                    3.8%
                                 | 
| 5 | 5 | 206 | 
                                    
                                    17.2%
                                 | 
| 6 | 6 | 125 | 
                                    
                                    10.4%
                                 | 
| 7 | 7 | 96 | 
                                    
                                    8%
                                 | 
| 8 | 8 | 148 | 
                                    
                                    12.3%
                                 | 
| 9 | 9 | 74 | 
                                    
                                    6.2%
                                 | 
| 10 | Completely satisfied | 276 | 
                                    
                                    23%
                                 |