Multi-Tier Energy Access Tracking Framework Global Survey 2016-2018
Kenya, 2016 - 2018
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Jan 16, 2021
Last modified
Jan 16, 2021
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C.32 How do you request for repairs in electricity service or file a complaint? (c_c_32)
Data file: MTF_HH_Core_Survey_Final_Data_trimmed-2.dta
Overview
Valid:
2008
Invalid:
2582
Minimum:
1
Maximum:
555
Type:
Discrete
Decimal:
0
Start:
432
End:
434
Width:
3
Range:
1 - 555
Format:
Numeric
Questions and instructions
Literal question
How do you request for repairs in electricity service or file a complaint?
Categories
| Value | Category | Cases | |
|---|---|---|---|
| 1 | Call/SMS utility company | 660 |
32.9%
|
| 2 | Social media | 34 |
1.7%
|
| 3 | Send a letter/email | 9 |
0.4%
|
| 4 | Talk to community representative | 60 |
3%
|
| 5 | No system to request repairs/file complaint | 418 |
20.8%
|
| 6 | Call a Local technician | 743 |
37%
|
| 555 | Other | 84 |
4.2%
|
| Sysmiss | 2582 |
Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.