Multi-Tier Energy Access Tracking Framework Global Survey 2017
Honduras, 2017
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Jan 16, 2021
Last modified
Jan 16, 2021
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¿Cómo solicita reparaciones o cómo presenta queja cuando el servicio de electric (c033)
Data file: MTF_HN17_HH_clean.dta
Overview
Valid:
2211
Invalid:
604
Minimum:
1
Maximum:
888
Type:
Discrete
Decimal:
0
Start:
488
End:
490
Width:
3
Range:
1 - 888
Format:
Numeric
Questions and instructions
Literal question
How do you request for repairs in electricity service or file a complaint?
Categories
| Value | Category | Cases | |
|---|---|---|---|
| 1 | Llamada o mensajito a la empresa de energía | 200 |
9%
|
| 2 | Llama a un técnico local de la empresa | 12 |
0.5%
|
| 3 | Envía una carta o email a la empresa | 1 |
0%
|
| 4 | Llama a los medios de comunicación (Radio/TV) | 5 |
0.2%
|
| 5 | Habla con representantes de la comunidad | 35 |
1.6%
|
| 6 | No existe un sistema para solicitar reparaciones / prese | 29 |
1.3%
|
| 555 | Otro, especificar | 30 |
1.4%
|
| 888 | No sabe cómo hacerlo/No solicita reparaciones / no se ha que | 1899 |
85.9%
|
| Sysmiss | 604 |
Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.
Question post text
Call/SMS utility company ……1→C.35
Call a local technician...2→C.35
Send a letter/email to the company..3C.35
Social media (Radio/TV)….4
Talk to community representative .............. …...5
No system to request repairs/file complaint……....6
Other, specify ……………………............555
Don’t know how to do it / Do not request repairs /
has not complained……...888
Call a local technician...2→C.35
Send a letter/email to the company..3C.35
Social media (Radio/TV)….4
Talk to community representative .............. …...5
No system to request repairs/file complaint……....6
Other, specify ……………………............555
Don’t know how to do it / Do not request repairs /
has not complained……...888