| Value | Category | Cases | |
|---|---|---|---|
| -9 | Don't know (spontaneous) | 0 |
0%
|
| -7 | Doesn't Apply (spontaneous) | 36 |
14.4%
|
| 1 | Arrival outside of the Customs operating hours | 51 |
20.4%
|
| 2 | Arrival outside of other agencies operating hours | 14 |
5.6%
|
| 3 | Congestion at the border due to low processing capacity (staffing) | 36 |
14.4%
|
| 4 | Congestion at the border due to infrastructure shortfalls (roads, scanner, parking etc.) | 54 |
21.6%
|
| 5 | Incomplete/incorrect import documents | 6 |
2.4%
|
| 6 | Government systems unavailable due to power or internet outage | 5 |
2%
|
| 7 | Payment /banking systems unavailable due to power or internet outage | 1 |
0.4%
|
| 8 | Other agencies systems unavailable | 2 |
0.8%
|
| 9 | Inspections by revenue authority/other agencies | 1 |
0.4%
|
| 10 | Inspections by relevant government agencies | 7 |
2.8%
|
| 11 | Security checks (police, army) | 35 |
14%
|
| 12 | Other | 2 |
0.8%
|