| Value | Category | Cases | |
|---|---|---|---|
| . | 18 |
30%
|
|
| Any staff arround | 1 |
1.7%
|
|
| Any staff on duty | 1 |
1.7%
|
|
| Community head | 1 |
1.7%
|
|
| Community meetings | 1 |
1.7%
|
|
| Complain during meeting with community | 1 |
1.7%
|
|
| Complain to the village health committee. | 1 |
1.7%
|
|
| Complaint to village health workers | 1 |
1.7%
|
|
| During follow-up visit | 1 |
1.7%
|
|
| During health talk | 1 |
1.7%
|
|
| During outreach or seminars, the facility addresses the complaints of the community | 1 |
1.7%
|
|
| During polio immunisation | 1 |
1.7%
|
|
| Facility telephone number | 1 |
1.7%
|
|
| Home visit | 1 |
1.7%
|
|
| Home visit and follow up | 1 |
1.7%
|
|
| Meet any staff they see | 1 |
1.7%
|
|
| Mobile phone | 2 |
3.3%
|
|
| Not written | 1 |
1.7%
|
|
| OIC, through patient's feedback phone number to the PHCMB, local government health authority | 1 |
1.7%
|
|
| Phone call | 1 |
1.7%
|
|
| Referral forms | 1 |
1.7%
|
|
| THROUGH THE VILLAGE HEALTH WORKER | 1 |
1.7%
|
|
| Tell village health workers | 1 |
1.7%
|
|
| The Primary health care management board | 1 |
1.7%
|
|
| The staffs normally go on follow up, to know what is wrong with the patience | 1 |
1.7%
|
|
| The village health workers | 1 |
1.7%
|
|
| They come to the facility to complain verbally and also to the WDC chairman. | 1 |
1.7%
|
|
| Through VHWs | 1 |
1.7%
|
|
| Through VHWs and the WDC | 1 |
1.7%
|
|
| Through Volunteer village health worker | 1 |
1.7%
|
|
| Through the VHW | 1 |
1.7%
|
|
| Through the vhw and chew to the OIC | 1 |
1.7%
|
|
| Through the village health worker | 1 |
1.7%
|
|
| Through the village health workers | 2 |
3.3%
|
|
| Through their women leaders in different villages | 1 |
1.7%
|
|
| Through village health workers | 1 |
1.7%
|
|
| Verbal feedback to the officer in charge | 1 |
1.7%
|
|
| Village Health Workers | 1 |
1.7%
|
|
| Village health workers | 2 |
3.3%
|
|
| WDC | 1 |
1.7%
|