| Value | Category | Cases | |
|---|---|---|---|
| 1 | Facilities not clean | 15 | 
                                                                 
                                    
                                    0.1%
                                 
                                                             | 
                                                        
                    
| 2 | Long waiting time | 254 | 
                                                                 
                                    
                                    1.3%
                                 
                                                             | 
                                                        
                    
| 3 | Opening times not convenient | 52 | 
                                                                 
                                    
                                    0.3%
                                 
                                                             | 
                                                        
                    
| 4 | Too expensive | 40 | 
                                                                 
                                    
                                    0.2%
                                 
                                                             | 
                                                        
                    
| 5 | Drugs that were needed, not available | 121 | 
                                                                 
                                    
                                    0.6%
                                 
                                                             | 
                                                        
                    
| 6 | Staff rude or uncaring or turned patient away | 75 | 
                                                                 
                                    
                                    0.4%
                                 
                                                             | 
                                                        
                    
| 7 | Incorrect diagnosis | 7 | 
                                                                 
                                    
                                    0%
                                 
                                                             | 
                                                        
                    
| 8 | Not on medical aid scheme list of facilities | 56 | 
                                                                 
                                    
                                    0.3%
                                 
                                                             | 
                                                        
                    
| 9 | Prefer to use a state/provincial health institution | 80 | 
                                                                 
                                    
                                    0.4%
                                 
                                                             | 
                                                        
                    
| 10 | Prefer to use a private health institution | 573 | 
                                                                 
                                    
                                    2.9%
                                 
                                                             | 
                                                        
                    
| 11 | Other | 222 | 
                                                                 
                                    
                                    1.1%
                                 
                                                             | 
                                                        
                    
| 88 | Not applicable | 18153 | 
                                                                 
                                    
                                    92.4%
                                 
                                                             | 
                                                        
                    
| 99 | Unspecified | 1 | 
                                                                 
                                    
                                    0%
                                 
                                                             |