Internationalization prospects of Finnish language technology SMEs in rural India

Type Thesis or Dissertation - Interactive Technology MSc thesis
Title Internationalization prospects of Finnish language technology SMEs in rural India
Author(s)
Publication (Day/Month/Year) 2014
URL http://tampub.uta.fi/bitstream/handle/10024/95983/GRADU-1408528625.pdf?sequence=1
Abstract
Rural India is an emerging business area with a population of over 800 million peo-
ple. Despite the strong two-decade long economic growth, most of these people have to
cope with a poor selection of both private and public services due to consumer limitations
and deficiencies in service infrastructure. Mobile services are rapidly becoming one im-
portant exception. Mobile phones are enabling access to various services from banking to
agriculture and from healthcare to education for the rural people, and this consequently
creates large scale business opportunities for international mobile service developers. In
multilingual India, services have to be scaled to various languages and they have to over-
come the obstacle of illiteracy in order to reach entire rural audience. The utilization of
language technology is one possibility to deal with both issues cost-effectively. This thesis
takes a novel approach on internationalization research by examining the prospects that
Finnish language technology companies have in the commercial development of multilin-
gual mobile services in rural India through a case study of six SMEs. The results suggest
that the prospects are characterized by the internationalization orientation and knowledge
orientation of the company, and that Finnish language technology companies are prone to
reactive internationalization at best when it comes to developing areas.

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