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Citation Information

Type Journal Article - Croatian medical journal
Title Patient satisfaction in dental outpatient clinics in Turkey
Volume 45
Issue 5
Publication (Day/Month/Year) 2004
Page numbers 651-654
URL http://www.researchgate.net/profile/Osman_Hayran/publication/8222377_Patient_satisfaction_in_dental_​outpatient_clinics_in_Turkey/links/0ff5820b66a7e2a6979e40f6.pdf
Aim. To measure the level of patient satisfaction in the dental outpatient clinics from a group of state hospitals in Turkey
and explore the factors that may influence satisfaction.
Methods. In a cross-sectional study, patients attending the outpatient clinics state hospitals from 9 provinces were interviewed.
Data regarding socio-demographic characteristics of the respondents were collected and a patient satisfaction
questionnaire, which consisted of 29 statements regarding various aspects of satisfaction, were completed during
face-to-face interviews (n=641, response rate 89%).
Results. There was no difference between the mean satisfaction scores of the study group with regard to socio-demographic
characteristics except for the type of health insurance held by the patient. Patients covered by state pension
funds had significantly higher satisfaction scores than the self-employed group with public insurance. Patients were
most satisfied with privacy (82.1% of the respondents). Waiting time was the least satisfactory issue, with only 41.8% of
patients reporting satisfaction with waiting time.
Conclusion. The type of health insurance of the patients seems to be a significant predictor of dental patient satisfaction
in Turkish state hospitals. Privacy was the most satisfactory service attribute whereas the waiting time had the lowest
satisfactory rating.

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