A system dynamics modelling approach is adopted to deepen understanding of the effects of
operational management on the performance of the Greater Kirkwood water supply system in
South Africa. Currently, the interrupted operation of the system has led to perceptions of
systemic social injustice on the part of citizens and contention between the municipality
responsible for supplying water to the citizens and the Water User Association responsible for
delivering untreated water to the municipality. The model is used as a means of exploring the
technical constraints of the water supply system, and of supporting discussions between
stakeholders about contentious issues, and the ways they can address these issues. Research on
the utility of the model as a means of supporting strategic conversations between stakeholders
(cf. Howick & Eden, 2010) is ongoing