A study of mobile banking loyalty in Iran

Type Journal Article - Computers in Human Behavior
Title A study of mobile banking loyalty in Iran
Author(s)
Volume 44
Publication (Day/Month/Year) 2015
Page numbers 35-47
URL https://www.researchgate.net/publication/279750964_A_study_of_mobile_banking_loyalty_in_Iran
Abstract
The purpose of this paper is to explore barriers, the mediating role of usability and the moderating effectsof personal innovativeness and subjective norms on consumers’ attitudes towards use of mobile bankingin Iran. Based on the consumer data collected through a survey, structural equations modeling (SEM) andpath analysis were employed to test the research model. The results revealed that ‘‘system compatibility’’was found to be the main factor affecting users’ attitudes towards use of mobile banking. ‘‘Resistance’’showed a signi?cant negative effect on both ease of use and usefulness. ‘‘Perceived usefulness’’ mediatedthe relationship between ease of use and users’ attitudes. At last, both subjective norms and personalinnovativeness moderated the relationships between usefulness and attitude. The sample was only com-posed of mobile banking users and non-users were not studied. Past studies have seldom examined therole of individual drivers like personal innovativeness and social drivers like subjective norms as moder-ating variables in the context of developing countries.

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