The Service Delivery Indicators ("the Indicators") provide a set of metrics for benchmarking service
delivery performance in education and health in Africa to track progress across and within countries
over time. The Indicators seek to enhance active monitoring of service delivery by policymakers and
citizens, as well as to increase accountability and good governance. The perspective adopted by the
Indicators is that of citizens accessing services and facing shortcomings. This report outlines the
analytical underpinnings of the proposed indicators and reports on the results from two pilots carried
out in the education and health sectors in Senegal and Tanzania. The report concludes with a
discussion of lessons learned and trade-offs, while ultimately proposing that the project be scaled up.