Producers of official statistics are to provide an efficient and user-responsive statistical
products and services that meet the growing demand for data on social, economic and
demographic issues. To achieve this, periodic feedback is needed to enhance performance. It
is in the light of the above that the 2016 User Satisfaction Survey (USS) was conducted on
the products and services of the Ghana Statistical Service (GSS) and nine MDAs to serve as a
guide for future data production and dissemination activities.
The 2016 USS was conducted to measure the degree to which satisfaction and expectations of
user needs with regard to official statistics are accomplished. The survey seeks to know the
usefulness of official statistics in meeting the needs of users, ease of users’ understanding of
official statistics, users’ views regarding packaging and style of presentation, details of
analysis, timeliness and frequency of release of official statistics and statistical products as
well as the reliability of the statistics produced.
The survey considered statistics produced by GSS and other MDAs within the National
Statistical System (NSS) that are implementing the Ghana Statistics Development Plan
(GSDP). Users of statistics in the government sector, business community, education sector,
media, international agencies, civil society organizations and individual researchers served as
respondents for the survey. The list of users of official statistics compiled by GSS from
January 2012 to December 2015 served as the sampling frame. A one-stage stratified sample
design with proportional allocation to size was adopted in selecting the number of users for
each of the seven identifiable sectors.
Fieldwork commenced in mid-July 2016 and ended in August, 2016 and the target population
was the individuals and institutions who had had an encounter with the Ghana Statistical
Service (GSS) between January 2012 and December 2015. In total, 817 users were involved
in the survey with a response rate of 95.3 percent. The survey results provide positive and
useful feedback that will shape the design of statistical products and services in the country.