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Citation Information

Type Thesis or Dissertation - Master of Public Health
Title Can mHealth strengthen health worker performance? Midwives' experiences using an innovative mHealth program in Timor-Leste
Publication (Day/Month/Year) 2015
URL https://digital.lib.washington.edu/researchworks/bitstream/handle/1773/26186/Barnabee_washington_025​0O_13502.pdf?sequence=1&isAllowed=y
Background: High-quality performance by health workers is dependent on motivation and job
satisfaction. Non-financial interventions to improve motivation and job satisfaction, particularly
mHealth, are underexplored. This study examines mHealth’s potential impact on motivation and job
satisfaction through the lens of midwives using Liga Inan, a pilot mHealth program in Timor-Leste.
Methods: Qualitative data on adoption, use, and impact were collected through semi-structured
interviews (15) with all available midwives who had used Liga Inan longer than one month. Franco et
al.’s (2002) framework of motivation guided qualitative content analysis.
Findings: Liga Inan improves communication processes, strengthens support structures, and increases
interaction and information exchange between midwives and patients, likely improving midwives’
motivation and job satisfaction.
Conclusion: mHealth’s ability to improve organizational structures, processes, resources, and providerpatient
relationships has the potential to improve health worker motivation, job satisfaction, and
ultimately performance while contributing to sustainable health system strengthening

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