This paper uses an in-depth literature review to clarify that paperwork in the public service is slowly
becoming a thing of the past and more governments are seeking to adapt to an electronic administrative system,
for efficient public service delivery. The primary objective of the paper was to examine the challenges of
electronic-governance through the use of information and communications technology (ICT) to service delivery
in the public service. The paper reveals how ICT is increasingly supporting government activities in response to
service delivery challenges currently underpinning the South African public service. An in-depth literature review
of the study concluded that technological that technological infrastructure must be available for e-governance to
be fully functional as a strong support system for public service provision.