This paper uses a secondary study approach to examine electronic governance tools and their
contribution to the South African public service. The primary objective of the paper was to explore on the
experiences of electronic-governance as support systems on service delivery in the public service. Through the
secondary study approach, the paper reveals that electronic governance is one of the primary means of supporting
social and economic development. The paper concludes that for electronic governance to be a sturdy support
system it should take into account the needs of society, the developmental goals of government as well as the
empowerment of citizenry in the public service.