In the latter part of the 20th century ICT has been broadly employed in an effort to
enhance the quality of service provision to the public. In the light of this, both public
and private sectors have recognised the necessity of adopting technology and its
applications in their potential. However, using ICT facilities for development facing
various factors such as; establishing technical infrastructures, users and employees’
awareness, legal framework for interactions with public authorities, security,
privacy, trust, digital divide, along with organizational issues should be taken into
consideration. Therefore, all these challenges should be considered and discussed if
continuing progress is to be maintained because missing a few issues and only
discussing some of them will lead to a waste of resources.
Currently, most of the developing countries suffer from the lack of transparency,
accountability, and increasing corruption in government administration. Egovernment
has appeared as a potential solution to reduce the level of corruption by
enhancing the services to its citizens effectively and efficiently. Furthermore, egovernment
has the potential to enhance and organise the relationships between
stakeholders which include; citizens, government, and business. So, thriving
implementation of e-government will improve accountability, efficiency, and
effectiveness of government institutions and also may decrease corruption at both
federal and regional levels.
This research proposes a novel e-government stage model based on the citizen’s
participation of improvements in the delivery of governmental services. In other
words, find the importance of putting citizens’ insights and their requirements in the
context of e-government development along with the potential use of a multi-channel
delivery of services. It is expected that the model will enable more transparent and
effective communications with businesses. Thereby, reducing bureaucracy and by
implication, may result in a reduction in corruption. To accomplish this, the
researcher investigates in the literature to find out the existing models and
experiences in the area of e-government in order to identify the drawbacks reasons
and limitations of the failure.