Healthcare informatics has gained importance over the last several years.
E-health systems on a national level have already been implemented in most
European countries. Data generated by these systems are used to improve
healthcare policies as well as health services. In this paper we present the system
MojTermin (MyAppointment), as it evolves from a healthcare appointment engine
to a complete national e-health system. We also present preliminary results from
data gathered during the implementation of this system. In our analysis, we show
how the system aided in the discovery of several specific socio-cultural
phenomena, which led to governance changes in order to optimize resourses and
raise the quality of the entire national healthcare system.