DDI_UKR_2020_PDM-CBI_v01_M UN Refugee Agency Development Economics Data Group 2021-05 NADA Version 01: This metadata was downloaded from the UNHCR Microdata Library catalog (https://microdata.unhcr.org/index.php). The following two metadata fields were edited - Document and Survey ID. Post-Distribution Monitoring of Cash-Based Intervention 2020 PDM-CBI 2020 UKR_2020_PDM-CBI_v01_M UN Refugee Agency (UNHCR) NADA Other Household Survey [hh/oth] Version 2.1: Edited, anonymous dataset for licensed distribution Solutions Income Generation Cash Assistance UNHCR conducts post-distribution monitoring (PDM) on a regular basis for assistance activities in order to deepen its understanding of the impact these activities have on the persons the organization assists and provides protection to. In Ukraine, UNHCR provides individual protection assistance in the following regions: Kyiv, Odesa, Zakarpattya (also covers Lviv) and Kharkiv regions. The UNHCR Cash-Based Interventions (CBI) support only vulnerable refugees and asylum-seekers. The type of assistance vary depending on the needs and vulnerability of persons of concern. the following types of CBI assistance that were provided to refugees and asylum-seekers by UNHCR and its Partners in Ukraine in 2020: 1. Supplementary assistance and newcomers' assistance - Modality: voucher (Metro cards, a supermarket chain that partners with UNHCR) - Available only in Kyiv and Odesa - Description: Distribution of vouchers (Metro cards) for food and non-food items to refugees and asylum-seekers who meet established vulnerability criteria (newcomers, PoCs in need of supplementary food or hygiene due to medical condition). In 2020, 121 families residing in Kyiv and Odesa received voucher assistance at least once. In 2020 UNHCR used Metro Cash&Carry (big supermarket chain) cards in the value of 500 UAH. However, due to COVID-19 quarantine restrictions imposed by the government of Ukraine, UNHCR Ukraine has gradually shifted to provision of these types of assistance through other modalities. This PDM focused only on the cases processed through vouchers. 2. MSA (Monthly Subsistence Allowance) - Modality: cash. OTC (over the counter) - Available in Kyiv, Odesa, Kharkiv Description: MSA (monthly subsistence allowance) aims to support the most vulnerable persons of concern. It is given based on the strict vulnerability criteria and cases are reviewed every four months at the MSA committee meetings, composed of partner social counselors, SMS and UNHCR. In 2020, 105 vulnerable families were covered by this type of support. The amount of MSA is calculated based on the family size. It is in line with the recommendations of the Cash Working Group on assistance provision at 60% of subsistence level (3 774.62 UAH as of February 2020), which corresponds to MSA amount. Assistance per single person provided by UNHCR amounted to 2 400 UAH per month, proportionally increased depending on the number of household members. Ukraine Kyiv, Odesa, Zakarpattya (also covers Lviv) and Kharkiv regions Households All recepients of cash-based assistance. Sample survey data [ssd] The survey covered the following topics: Type of received assistance, spending habits, extent to which assistance covers monthly expenses, additional sources of income, Assistance provision. Feedback and accountability, Delivery mechanisms. UN Refugee Agency Based on the experience with the low response rate during the phone surveys in 2018 and 2019, and in order to ensure representativity, a complete enumeration of all recepients was attempted. Computer Assisted Telephone Interview [cati] UNHCR carried out telephone household survey based on a unified questionnaire. The PDM survey was conducted during October-November 2020 (delays are related to COVID implications) by a team of students and teachers4 trained by UNHCR Protection staff. Curation Team UNHCR (2020) Ukraine: Post Distribution Monitoring of Cash-Based Interventions - December 2020. UNHCR Microdata Library: https://microdata.unhcr.org UNHCR UKR CBI PDM v2.21 0 89 ID ID ID ID ID Design weight Design weight Design weight Design weight Design weight A1. Do you agree to continue with this survey? A1. Do you agree to continue with this survey? A1. Do you agree to continue with this survey? A1. Do you agree to continue with this survey? A1. Do you agree to continue with this survey? 1 Yes What assistance received from UNHCR this year? Metro cards What assistance received from UNHCR this year? Metro cards What assistance received from UNHCR this year? Metro cards What assistance received from UNHCR this year? Metro cards What assistance received from UNHCR this year? Metro cards 1 2 1 What assistance received from UNHCR this year? MSA What assistance received from UNHCR this year? MSA What assistance received from UNHCR this year? MSA What assistance received from UNHCR this year? MSA What assistance received from UNHCR this year? MSA 1 2 1 What assistance received from UNHCR this year? Cash for school supplies What assistance received from UNHCR this year? Cash for school supplies What assistance received from UNHCR this year? Cash for school supplies What assistance received from UNHCR this year? Cash for school supplies What assistance received from UNHCR this year? Cash for school supplies 1 2 1 What assistance received from UNHCR this year? None What assistance received from UNHCR this year? None What assistance received from UNHCR this year? None What assistance received from UNHCR this year? None What assistance received from UNHCR this year? None B1. How did you or your family use the card?/Buy goods in the Metro shop B1. How did you or your family use the card?/Buy goods in the Metro shop B1. How did you or your family use the card?/Buy goods in the Metro shop B1. How did you or your family use the card?/Buy goods in the Metro shop B1. How did you or your family use the card?/Buy goods in the Metro shop B1. How did you or your family use the card?/Gave it to someone B1. How did you or your family use the card?/Gave it to someone B1. How did you or your family use the card?/Gave it to someone B1. How did you or your family use the card?/Gave it to someone B1. How did you or your family use the card?/Gave it to someone B1. How did you or your family use the card?/Exchanged it for something B1. How did you or your family use the card?/Exchanged it for something B1. How did you or your family use the card?/Exchanged it for something B1. How did you or your family use the card?/Exchanged it for something B1. How did you or your family use the card?/Exchanged it for something B1. How did you or your family use the card?/Used to cover the rent B1. How did you or your family use the card?/Used to cover the rent B1. How did you or your family use the card?/Used to cover the rent B1. How did you or your family use the card?/Used to cover the rent B1. How did you or your family use the card?/Used to cover the rent B1. How did you or your family use the card?/Sold for cash B1. How did you or your family use the card?/Sold for cash B1. How did you or your family use the card?/Sold for cash B1. How did you or your family use the card?/Sold for cash B1. How did you or your family use the card?/Sold for cash B1. How did you or your family use the card?/Other (please specify) B1. How did you or your family use the card?/Other (please specify) B1. How did you or your family use the card?/Other (please specify) B1. How did you or your family use the card?/Other (please specify) B1. How did you or your family use the card?/Other (please specify) B2. How often did you use the card other than in Metro shop? B2. How often did you use the card other than in Metro shop? B2. How often did you use the card other than in Metro shop? B2. How often did you use the card other than in Metro shop? B2. How often did you use the card other than in Metro shop? 2 Every time I received it 3 One time 4 Several times B3. Is Metro shop conveniently located for you? B3. Is Metro shop conveniently located for you? B3. Is Metro shop conveniently located for you? B3. Is Metro shop conveniently located for you? B3. Is Metro shop conveniently located for you? 2 No 3 Partially 4 Yes B4. Did you face difficulty using your card in the shop? B4. Did you face difficulty using your card in the shop? B4. Did you face difficulty using your card in the shop? B4. Did you face difficulty using your card in the shop? B4. Did you face difficulty using your card in the shop? 2 No 3 Yes B5. Was it explained by the Partner where/how you could use Metro card? B5. Was it explained by the Partner where/how you could use Metro card? B5. Was it explained by the Partner where/how you could use Metro card? B5. Was it explained by the Partner where/how you could use Metro card? B5. Was it explained by the Partner where/how you could use Metro card? 2 No 3 Somewhat 4 Yes B6. Was the purpose of assistance explained to you by Partner? B6. Was the purpose of assistance explained to you by Partner? B6. Was the purpose of assistance explained to you by Partner? B6. Was the purpose of assistance explained to you by Partner? B6. Was the purpose of assistance explained to you by Partner? 2 No 3 Somewhat 4 Yes C1. What did you spend the UNHCR MSA cash on?/To cover rent C1. What did you spend the UNHCR MSA cash on?/To cover rent C1. What did you spend the UNHCR MSA cash on?/To cover rent C1. What did you spend the UNHCR MSA cash on?/To cover rent C1. What did you spend the UNHCR MSA cash on?/To cover rent C1. What did you spend the UNHCR MSA cash on?/To cover food C1. What did you spend the UNHCR MSA cash on?/To cover food C1. What did you spend the UNHCR MSA cash on?/To cover food C1. What did you spend the UNHCR MSA cash on?/To cover food C1. What did you spend the UNHCR MSA cash on?/To cover food C1. What did you spend the UNHCR MSA cash on?/To cover utilities bills C1. What did you spend the UNHCR MSA cash on?/To cover utilities bills C1. What did you spend the UNHCR MSA cash on?/To cover utilities bills C1. What did you spend the UNHCR MSA cash on?/To cover utilities bills C1. What did you spend the UNHCR MSA cash on?/To cover utilities bills C1. What did you spend the UNHCR MSA cash on?/Medical expenses C1. What did you spend the UNHCR MSA cash on?/Medical expenses C1. What did you spend the UNHCR MSA cash on?/Medical expenses C1. What did you spend the UNHCR MSA cash on?/Medical expenses C1. What did you spend the UNHCR MSA cash on?/Medical expenses C1. What did you spend the UNHCR MSA cash on?/Debt repayment C1. What did you spend the UNHCR MSA cash on?/Debt repayment C1. What did you spend the UNHCR MSA cash on?/Debt repayment C1. What did you spend the UNHCR MSA cash on?/Debt repayment C1. What did you spend the UNHCR MSA cash on?/Debt repayment C1. What did you spend UNHCR MSA cash on?/Clothes/shoes for family members C1. What did you spend UNHCR MSA cash on?/Clothes/shoes for family members C1. What did you spend UNHCR MSA cash on?/Clothes/shoes for family members C1. What did you spend UNHCR MSA cash on?/Clothes/shoes for family members C1. What did you spend UNHCR MSA cash on?/Clothes/shoes for family members C1. What did you spend the UNHCR MSA cash on?/Other (please specify) C1. What did you spend the UNHCR MSA cash on?/Other (please specify) C1. What did you spend the UNHCR MSA cash on?/Other (please specify) C1. What did you spend the UNHCR MSA cash on?/Other (please specify) C1. What did you spend the UNHCR MSA cash on?/Other (please specify) C2. Was this amount enough to cover monthly expenses of your family? C2. Was this amount enough to cover monthly expenses of your family? C2. Was this amount enough to cover monthly expenses of your family? C2. Was this amount enough to cover monthly expenses of your family? C2. Was this amount enough to cover monthly expenses of your family? 2 Covered about 25% of the expenses 3 Covered about 50% of the expenses 4 Covered about 75% of the expenses 5 Did not make much difference 6 Fully C3. What other income does your family have? Salary; part time work C3. What other income does your family have? Salary; part time work C3. What other income does your family have? Salary; part time work C3. What other income does your family have? Salary; part time work C3. What other income does your family have? Salary; part time work 1 2 1 C3. What other income does your family have?/Savings C3. What other income does your family have?/Savings C3. What other income does your family have?/Savings C3. What other income does your family have?/Savings C3. What other income does your family have?/Savings C3. What other income does your family have?/UNHCR and Partner assistance C3. What other income does your family have?/UNHCR and Partner assistance C3. What other income does your family have?/UNHCR and Partner assistance C3. What other income does your family have?/UNHCR and Partner assistance C3. What other income does your family have?/UNHCR and Partner assistance C3. What other income does your family have?/Pension C3. What other income does your family have?/Pension C3. What other income does your family have?/Pension C3. What other income does your family have?/Pension C3. What other income does your family have?/Pension C3. What other income does your family have?/Family/friends support C3. What other income does your family have?/Family/friends support C3. What other income does your family have?/Family/friends support C3. What other income does your family have?/Family/friends support C3. What other income does your family have?/Family/friends support C3. What other income does your family have?/Social benefits from the state C3. What other income does your family have?/Social benefits from the state C3. What other income does your family have?/Social benefits from the state C3. What other income does your family have?/Social benefits from the state C3. What other income does your family have?/Social benefits from the state C3. What other income does your family have?/Other (please specify) C3. What other income does your family have?/Other (please specify) C3. What other income does your family have?/Other (please specify) C3. What other income does your family have?/Other (please specify) C3. What other income does your family have?/Other (please specify) C4. Was it explained to you by Partner why family receives assistance? C4. Was it explained to you by Partner why family receives assistance? C4. Was it explained to you by Partner why family receives assistance? C4. Was it explained to you by Partner why family receives assistance? C4. Was it explained to you by Partner why family receives assistance? 2 No 3 Somewhat 4 Yes D1. Do all your school age children attend school? D1. Do all your school age children attend school? D1. Do all your school age children attend school? D1. Do all your school age children attend school? D1. Do all your school age children attend school? 2 No, they stay at home 3 Yes, private school 4 Yes, state school 5 Yes, they study in religious school D2. Why your child does not attend public school?/Lack of documents D2. Why your child does not attend public school?/Lack of documents D2. Why your child does not attend public school?/Lack of documents D2. Why your child does not attend public school?/Lack of documents D2. Why your child does not attend public school?/Lack of documents D2. Why your child does not attend public school?/Lack of vaccination D2. Why your child does not attend public school?/Lack of vaccination D2. Why your child does not attend public school?/Lack of vaccination D2. Why your child does not attend public school?/Lack of vaccination D2. Why your child does not attend public school?/Lack of vaccination D2. Why your child does not attend public school?/Language barrier D2. Why your child does not attend public school?/Language barrier D2. Why your child does not attend public school?/Language barrier D2. Why your child does not attend public school?/Language barrier D2. Why your child does not attend public school?/Language barrier D2. Why your child does not attend public school?/Educational gap D2. Why your child does not attend public school?/Educational gap D2. Why your child does not attend public school?/Educational gap D2. Why your child does not attend public school?/Educational gap D2. Why your child does not attend public school?/Educational gap D2. Why your child does not attend public school? No money for supplies D2. Why your child does not attend public school? No money for supplies D2. Why your child does not attend public school? No money for supplies D2. Why your child does not attend public school? No money for supplies D2. Why your child does not attend public school? No money for supplies D2. Why your child does not attend public school?/No money to cover fees D2. Why your child does not attend public school?/No money to cover fees D2. Why your child does not attend public school?/No money to cover fees D2. Why your child does not attend public school?/No money to cover fees D2. Why your child does not attend public school?/No money to cover fees D2. Why your child does not attend public school?/S/he works D2. Why your child does not attend public school?/S/he works D2. Why your child does not attend public school?/S/he works D2. Why your child does not attend public school?/S/he works D2. Why your child does not attend public school?/S/he works D2. Why your child does not attend school? No technical means to study online D2. Why your child does not attend school? No technical means to study online D2. Why your child does not attend school? No technical means to study online D2. Why your child does not attend school? No technical means to study online D2. Why your child does not attend school? No technical means to study online D2. Why your child does not attend public school?/Other (please specify) D2. Why your child does not attend public school?/Other (please specify) D2. Why your child does not attend public school?/Other (please specify) D2. Why your child does not attend public school?/Other (please specify) D2. Why your child does not attend public school?/Other (please specify) D3. Did you use the cash to buy school supplies/cover education expenses? D3. Did you use the cash to buy school supplies/cover education expenses? D3. Did you use the cash to buy school supplies/cover education expenses? D3. Did you use the cash to buy school supplies/cover education expenses? D3. Did you use the cash to buy school supplies/cover education expenses? 2 No 3 Partially 4 Yes D4. Did you use the cash to cover your other needs?/Rent D4. Did you use the cash to cover your other needs?/Rent D4. Did you use the cash to cover your other needs?/Rent D4. Did you use the cash to cover your other needs?/Rent D4. Did you use the cash to cover your other needs?/Rent D4. Did you use the cash to cover your other needs?/Food D4. Did you use the cash to cover your other needs?/Food D4. Did you use the cash to cover your other needs?/Food D4. Did you use the cash to cover your other needs?/Food D4. Did you use the cash to cover your other needs?/Food D4. Did you use the cash to cover your other needs?/Medical expenses D4. Did you use the cash to cover your other needs?/Medical expenses D4. Did you use the cash to cover your other needs?/Medical expenses D4. Did you use the cash to cover your other needs?/Medical expenses D4. Did you use the cash to cover your other needs?/Medical expenses D4. Did you use the cash to cover your other needs?/Debt repayment D4. Did you use the cash to cover your other needs?/Debt repayment D4. Did you use the cash to cover your other needs?/Debt repayment D4. Did you use the cash to cover your other needs?/Debt repayment D4. Did you use the cash to cover your other needs?/Debt repayment D4. Did you use the cash to cover your other needs?/Household items D4. Did you use the cash to cover your other needs?/Household items D4. Did you use the cash to cover your other needs?/Household items D4. Did you use the cash to cover your other needs?/Household items D4. Did you use the cash to cover your other needs?/Household items D4. Did you use cash to cover other needs?/Clothes/shoes for children D4. Did you use cash to cover other needs?/Clothes/shoes for children D4. Did you use cash to cover other needs?/Clothes/shoes for children D4. Did you use cash to cover other needs?/Clothes/shoes for children D4. Did you use cash to cover other needs?/Clothes/shoes for children D4. Did you use cash to cover other needs?/Clothes/shoes for family members D4. Did you use cash to cover other needs?/Clothes/shoes for family members D4. Did you use cash to cover other needs?/Clothes/shoes for family members D4. Did you use cash to cover other needs?/Clothes/shoes for family members D4. Did you use cash to cover other needs?/Clothes/shoes for family members D4. Did you use the cash to cover your other needs?/Other (please specify) D4. Did you use the cash to cover your other needs?/Other (please specify) D4. Did you use the cash to cover your other needs?/Other (please specify) D4. Did you use the cash to cover your other needs?/Other (please specify) D4. Did you use the cash to cover your other needs?/Other (please specify) D5. What did you buy with cash received?/ Tools for my child to study on-line D5. What did you buy with cash received?/ Tools for my child to study on-line D5. What did you buy with cash received?/ Tools for my child to study on-line D5. What did you buy with cash received?/ Tools for my child to study on-line D5. What did you buy with cash received?/ Tools for my child to study on-line D5. What did you buy with cash received?/Non-digital school items D5. What did you buy with cash received?/Non-digital school items D5. What did you buy with cash received?/Non-digital school items D5. What did you buy with cash received?/Non-digital school items D5. What did you buy with cash received?/Non-digital school items From 1-5 (5-fully), was cash enough to buy things for child go to school? From 1-5 (5-fully), was cash enough to buy things for child go to school? From 1-5 (5-fully), was cash enough to buy things for child go to school? From 1-5 (5-fully), was cash enough to buy things for child go to school? From 1-5 (5-fully), was cash enough to buy things for child go to school? D7. Did your child face any difficulties with the on-line studies? D7. Did your child face any difficulties with the on-line studies? D7. Did your child face any difficulties with the on-line studies? D7. Did your child face any difficulties with the on-line studies? D7. Did your child face any difficulties with the on-line studies? 2 Did not have this experience 3 No, everything was smooth 4 Yes F1. How did you hear about UNHCR assistance?/Community meeting F1. How did you hear about UNHCR assistance?/Community meeting F1. How did you hear about UNHCR assistance?/Community meeting F1. How did you hear about UNHCR assistance?/Community meeting F1. How did you hear about UNHCR assistance?/Community meeting F1. How did you hear about UNHCR assistance?/Via relatives, friends F1. How did you hear about UNHCR assistance?/Via relatives, friends F1. How did you hear about UNHCR assistance?/Via relatives, friends F1. How did you hear about UNHCR assistance?/Via relatives, friends F1. How did you hear about UNHCR assistance?/Via relatives, friends F1. How did you hear about UNHCR assistance?/Via local leaders F1. How did you hear about UNHCR assistance?/Via local leaders F1. How did you hear about UNHCR assistance?/Via local leaders F1. How did you hear about UNHCR assistance?/Via local leaders F1. How did you hear about UNHCR assistance?/Via local leaders F1. How did you hear about UNHCR assistance?/UNHCR/NGO staff F1. How did you hear about UNHCR assistance?/UNHCR/NGO staff F1. How did you hear about UNHCR assistance?/UNHCR/NGO staff F1. How did you hear about UNHCR assistance?/UNHCR/NGO staff F1. How did you hear about UNHCR assistance?/UNHCR/NGO staff F1. How did you hear about UNHCR assistance?/Social media or webpage F1. How did you hear about UNHCR assistance?/Social media or webpage F1. How did you hear about UNHCR assistance?/Social media or webpage F1. How did you hear about UNHCR assistance?/Social media or webpage F1. How did you hear about UNHCR assistance?/Social media or webpage F1. How did you hear about UNHCR assistance?/Leaflets/written materials F1. How did you hear about UNHCR assistance?/Leaflets/written materials F1. How did you hear about UNHCR assistance?/Leaflets/written materials F1. How did you hear about UNHCR assistance?/Leaflets/written materials F1. How did you hear about UNHCR assistance?/Leaflets/written materials F1. How did you hear about UNHCR assistance?/Other (please specify) F1. How did you hear about UNHCR assistance?/Other (please specify) F1. How did you hear about UNHCR assistance?/Other (please specify) F1. How did you hear about UNHCR assistance?/Other (please specify) F1. How did you hear about UNHCR assistance?/Other (please specify) F2. Any other info you would like about assistance?/Eligibility F2. Any other info you would like about assistance?/Eligibility F2. Any other info you would like about assistance?/Eligibility F2. Any other info you would like about assistance?/Eligibility F2. Any other info you would like about assistance?/Eligibility F2. Any other info you would like on assistance? Distrib date/time/location F2. Any other info you would like on assistance? Distrib date/time/location F2. Any other info you would like on assistance? Distrib date/time/location F2. Any other info you would like on assistance? Distrib date/time/location F2. Any other info you would like on assistance? Distrib date/time/location F2. Any other info you would like about assistance? How to spend cash F2. Any other info you would like about assistance? How to spend cash F2. Any other info you would like about assistance? How to spend cash F2. Any other info you would like about assistance? How to spend cash F2. Any other info you would like about assistance? How to spend cash F2. Any other info you would like about assistance? Complaints/feedback F2. Any other info you would like about assistance? Complaints/feedback F2. Any other info you would like about assistance? Complaints/feedback F2. Any other info you would like about assistance? Complaints/feedback F2. Any other info you would like about assistance? Complaints/feedback F2. Any other info you would like about assistance?/What assistance is next F2. Any other info you would like about assistance?/What assistance is next F2. Any other info you would like about assistance?/What assistance is next F2. Any other info you would like about assistance?/What assistance is next F2. Any other info you would like about assistance?/What assistance is next F2. Any other info you would like about assistance?/None F2. Any other info you would like about assistance?/None F2. Any other info you would like about assistance?/None F2. Any other info you would like about assistance?/None F2. Any other info you would like about assistance?/None F2. Any other info you would like about UNHCR assistance?/Other F2. Any other info you would like about UNHCR assistance?/Other F2. Any other info you would like about UNHCR assistance?/Other F2. Any other info you would like about UNHCR assistance?/Other F2. Any other info you would like about UNHCR assistance?/Other F3. Do you know how to report complaints/feedback on assistance from UNHCR? F3. Do you know how to report complaints/feedback on assistance from UNHCR? F3. Do you know how to report complaints/feedback on assistance from UNHCR? F3. Do you know how to report complaints/feedback on assistance from UNHCR? F3. Do you know how to report complaints/feedback on assistance from UNHCR? 2 No 3 Yes F4. What are ways to report complaints: Counselling day in UNHCR in person F4. What are ways to report complaints: Counselling day in UNHCR in person F4. What are ways to report complaints: Counselling day in UNHCR in person F4. What are ways to report complaints: Counselling day in UNHCR in person F4. What are ways to report complaints: Counselling day in UNHCR in person F4. What are ways to report complaints:/Via email F4. What are ways to report complaints:/Via email F4. What are ways to report complaints:/Via email F4. What are ways to report complaints:/Via email F4. What are ways to report complaints:/Via email F4. What are ways to report complaints:/Via paper letter F4. What are ways to report complaints:/Via paper letter F4. What are ways to report complaints:/Via paper letter F4. What are ways to report complaints:/Via paper letter F4. What are ways to report complaints:/Via paper letter F4. What are ways to report complaints:/Complaint box near UNHCR office F4. What are ways to report complaints:/Complaint box near UNHCR office F4. What are ways to report complaints:/Complaint box near UNHCR office F4. What are ways to report complaints:/Complaint box near UNHCR office F4. What are ways to report complaints:/Complaint box near UNHCR office F4. What are ways to report complaints:/Complaint box at NGO partner office F4. What are ways to report complaints:/Complaint box at NGO partner office F4. What are ways to report complaints:/Complaint box at NGO partner office F4. What are ways to report complaints:/Complaint box at NGO partner office F4. What are ways to report complaints:/Complaint box at NGO partner office F4. What are ways to report complaints:/Other (please specify) F4. What are ways to report complaints:/Other (please specify) F4. What are ways to report complaints:/Other (please specify) F4. What are ways to report complaints:/Other (please specify) F4. What are ways to report complaints:/Other (please specify) G1. Any trouble receiving money at the post office?/ No G1. Any trouble receiving money at the post office?/ No G1. Any trouble receiving money at the post office?/ No G1. Any trouble receiving money at the post office?/ No G1. Any trouble receiving money at the post office?/ No G1. Any trouble receiving money at the post office?/ Finding the PO/too far G1. Any trouble receiving money at the post office?/ Finding the PO/too far G1. Any trouble receiving money at the post office?/ Finding the PO/too far G1. Any trouble receiving money at the post office?/ Finding the PO/too far G1. Any trouble receiving money at the post office?/ Finding the PO/too far G1. Any trouble receiving money at the post office? Documents not accepted G1. Any trouble receiving money at the post office? Documents not accepted G1. Any trouble receiving money at the post office? Documents not accepted G1. Any trouble receiving money at the post office? Documents not accepted G1. Any trouble receiving money at the post office? Documents not accepted G1. Any trouble receiving money at the post office? Not informed on transfer G1. Any trouble receiving money at the post office? Not informed on transfer G1. Any trouble receiving money at the post office? Not informed on transfer G1. Any trouble receiving money at the post office? Not informed on transfer G1. Any trouble receiving money at the post office? Not informed on transfer G1.Any trouble receiving money at post office? Poor service withdrawing money G1.Any trouble receiving money at post office? Poor service withdrawing money G1.Any trouble receiving money at post office? Poor service withdrawing money G1.Any trouble receiving money at post office? Poor service withdrawing money G1.Any trouble receiving money at post office? Poor service withdrawing money G1. Any trouble receiving money at the post office? Unsafe withdrawing money G1. Any trouble receiving money at the post office? Unsafe withdrawing money G1. Any trouble receiving money at the post office? Unsafe withdrawing money G1. Any trouble receiving money at the post office? Unsafe withdrawing money G1. Any trouble receiving money at the post office? Unsafe withdrawing money G1. Any trouble receiving money at the post office?/I had to come few times G1. Any trouble receiving money at the post office?/I had to come few times G1. Any trouble receiving money at the post office?/I had to come few times G1. Any trouble receiving money at the post office?/I had to come few times G1. Any trouble receiving money at the post office?/I had to come few times G1. Any trouble receiving money at post office? Primary recipient unavailable G1. Any trouble receiving money at post office? Primary recipient unavailable G1. Any trouble receiving money at post office? Primary recipient unavailable G1. Any trouble receiving money at post office? Primary recipient unavailable G1. Any trouble receiving money at post office? Primary recipient unavailable G1. Any trouble receiving money at the post office?/Other (please specify) G1. Any trouble receiving money at the post office?/Other (please specify) G1. Any trouble receiving money at the post office?/Other (please specify) G1. Any trouble receiving money at the post office?/Other (please specify) G1. Any trouble receiving money at the post office?/Other (please specify) G2. Prefer to receive assistance through Metro cards or through Ukrposhta? G2. Prefer to receive assistance through Metro cards or through Ukrposhta? G2. Prefer to receive assistance through Metro cards or through Ukrposhta? G2. Prefer to receive assistance through Metro cards or through Ukrposhta? G2. Prefer to receive assistance through Metro cards or through Ukrposhta? 2 I would prefer to receive cash in UkrPoshta department 3 I would prefer to receive Metro cards G3. How would you prefer to receive cash assistance in the future? G3. How would you prefer to receive cash assistance in the future? G3. How would you prefer to receive cash assistance in the future? G3. How would you prefer to receive cash assistance in the future? G3. How would you prefer to receive cash assistance in the future? 2 I want to receive again through Ukrposhta but department closer to where I live. 3 No preference/not sure 4 Other (please specify) 5 Plastic card to withdraw cash from ATM 6 Receiving cash through Ukrposhta is suitable for me