DDI_ARM_2022_WBCS_v01_M_WB Development Data Group 2023-05-18 NADA Version 01 (2023-05-18) World Bank Group Country Survey 2023 WBCS 2023 ARM_2022_WBCS_v01_M Public Opinion Research Group NADA World Bank Group Public Opinion Research Group Public Opinion Research Group Version 01: Edited, anonymous dataset for public distribution. Armenia - Yerevan - Region/Marz Internet [int] Public Opinion Research Group armenia_cos_fy23_data Data collected using the 2023 Armenia World Bank Group Country Survey Questionnaire The scope of the study includes: - Objectives - Overall Context - Overall Attitudes Toward the World Bank Group - World Bank Group’s Support in Development Areas - World Bank Group’s Work and Engagement on the Ground - World Bank Group’s Knowledge and Activities - Communication and Outreach - Demographics of the Sample - Methodology 112 172 112 101 212 112 2 2 Which of the following best describes your current affiliation? Which of the following best describes your current affiliation? 112 2 8 2 Office of a Parliamentarian (National Assembly) 3 Government Institution: Employee of a Ministry / Ministerial Department / Project Implementation Unit / Independent Government Institution (e.g. 4 Local Government Office 5 Multilateral Agency (e.g. 6 Civil Society Organization: local and regional (NGO 7 Private Sector: Private Company / Financial Sector Organization / Private Bank 8 Academia/Research Institute/Think Tank How familiar are you with the work of the World Bank Group in Armenia? How familiar are you with the work of the World Bank Group in Armenia? 112 3 10 Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC) in your country? Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC) in your country? 112 1 2 1 Yes 2 No Which, if any, of the following agencies of the World Bank Group do you primarily collaborate/work within Armenia? Which, if any, of the following agencies of the World Bank Group do you primarily collaborate/work within Armenia? 112 1 3 1 The World Bank (IBRD) 2 The International Finance Corporation (IFC) 3 None of the above In general, would you say that Armenia is headed in ... ? In general, would you say that Armenia is headed in ... ? 112 1 3 1 The right direction 2 The wrong direction 3 Not sure The national government To what extent, do you trust each of the following groups to do what is right? 112 1 11 Local government To what extent, do you trust each of the following groups to do what is right? 112 1 11 Parliament To what extent, do you trust each of the following groups to do what is right? 112 1 11 Armenia’s Central Bank To what extent, do you trust each of the following groups to do what is right? 112 2 11 The World Bank Group To what extent, do you trust each of the following groups to do what is right? 112 4 11 The International Monetary Fund To what extent, do you trust each of the following groups to do what is right? 112 2 11 The United Nations (UN) To what extent, do you trust each of the following groups to do what is right? 112 1 11 Delegation of the European Union To what extent, do you trust each of the following groups to do what is right? 112 1 11 Private sector To what extent, do you trust each of the following groups to do what is right? 112 1 11 Civil society (e.g., NGOs) To what extent, do you trust each of the following groups to do what is right? 112 1 11 Academia/think tanks/research institutions To what extent, do you trust each of the following groups to do what is right? 112 2 11 Media To what extent, do you trust each of the following groups to do what is right? 112 1 11 How effective has the World Bank Group been in achieving development results in Armenia? How effective has the World Bank Group been in achieving development results in Armenia? 112 3 11 The World Bank Group currently plays a relevant role in development in Armenia. To what extent do you agree/disagree with the following statements about the World Bank Group’s work in Armenia? 112 2 11 The World Bank Group’s work is well aligned with what I consider the development priorities for Armenia. To what extent do you agree/disagree with the following statements about the World Bank Group’s work in Armenia? 112 2 11 The World Bank Group’s work helps end extreme poverty in Armenia To what extent do you agree/disagree with the following statements about the World Bank Group’s work in Armenia? 112 2 11 To what extent does the World Bank Group influence the development agenda in Armenia? To what extent does the World Bank Group influence the development agenda in Armenia? 112 3 11 How significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in Armenia? How significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in Armenia? 112 3 11 Education: enhanced access to good quality educational services for skills development and employablility Which areas should the World Bank Group prioritize in its work in Armenia to have the most impact on development results in the country? 112 1 Transport: reliable national roads, road safety, sustainable transportation Which areas should the World Bank Group prioritize in its work in Armenia to have the most impact on development results in the country? 112 1 Social protection and labor market programs: sustainable pension system, targeted social assistance, social safety nets, public works programs Which areas should the World Bank Group prioritize in its work in Armenia to have the most impact on development results in the country? 112 1 Equality of opportunity: social inclusion Which areas should the World Bank Group prioritize in its work in Armenia to have the most impact on development results in the country? 112 1 Gender equity: Close the gender gap on economic opportunities, social support, and political representation Which areas should the World Bank Group prioritize in its work in Armenia to have the most impact on development results in the country? 112 1 Trade: access to markets, tariffs, customs Which areas should the World Bank Group prioritize in its work in Armenia to have the most impact on development results in the country? 112 1 Urban development: urban planning, institutions; cultural heritage restoration Which areas should the World Bank Group prioritize in its work in Armenia to have the most impact on development results in the country? 112 1 Social protection: pensions, targeted social assistance, social safety nets Which areas should the World Bank Group prioritize in its work in Armenia to have the most impact on development results in the country? 112 1 Job creation / employment: labor policies, public works programs, skills development Which areas should the World Bank Group prioritize in its work in Armenia to have the most impact on development results in the country? 112 1 Health: improved access to good quality health care services, stronger primary health systems, pandemic preparedness, COVID-19 pandemic response; eradicating infectious diseases, nutrition. Which areas should the World Bank Group prioritize in its work in Armenia to have the most impact on development results in the country? 112 1 Water supply and irrigation Which areas should the World Bank Group prioritize in its work in Armenia to have the most impact on development results in the country? 112 1 Addressing inadequate level of capacity in the government, including low institutional impact of reforms/programs Which areas should the World Bank Group prioritize in its work in Armenia to have the most impact on development results in the country? 112 1 Climate change: mitigation, adaptation Which areas should the World Bank Group prioritize in its work in Armenia to have the most impact on development results in the country? 112 1 Tourism development Which areas should the World Bank Group prioritize in its work in Armenia to have the most impact on development results in the country? 112 1 Digital Development: Broadband access and affordability, digital transformation of the government, open data, digital skills development, etc. Which areas should the World Bank Group prioritize in its work in Armenia to have the most impact on development results in the country? 112 1 Agriculture and food security: more productive and sustainable agriculture, adoption of digital technologies to increase sector efficiency Which areas should the World Bank Group prioritize in its work in Armenia to have the most impact on development results in the country? 112 1 Regional integration: promote common physical and institutional infrastructure Which areas should the World Bank Group prioritize in its work in Armenia to have the most impact on development results in the country? 112 1 Public sector governance: effective and transparent government institutions (executive, legislative and judicial), public financial management, procurement, public spending efficiency, effective tax administration Which areas should the World Bank Group prioritize in its work in Armenia to have the most impact on development results in the country? 112 1 Energy: renewable energy, reliable electricity transmission, distribution infrastructure Which areas should the World Bank Group prioritize in its work in Armenia to have the most impact on development results in the country? 112 1 Environment / Natural resource management: sustainable pasture, sustainable land and water resource management and governance, mineral sector governance, pollution, etc. Which areas should the World Bank Group prioritize in its work in Armenia to have the most impact on development results in the country? 112 1 Disaster risk management: risk assessments, risk reduction, preparedness, recovery, and reconstruction Which areas should the World Bank Group prioritize in its work in Armenia to have the most impact on development results in the country? 112 1 Anti-corruption Which areas should the World Bank Group prioritize in its work in Armenia to have the most impact on development results in the country? 112 1 Private sector development: firm productivity and competitiveness Which areas should the World Bank Group prioritize in its work in Armenia to have the most impact on development results in the country? 112 1 Other Which areas should the World Bank Group prioritize in its work in Armenia to have the most impact on development results in the country? 112 Education: better, more resilient, and equitable education systems How EFFECTIVE has the WBG been in achieving development results in each of these areas of human development in Armenia? 112 2 11 Health: universal health coverage, stronger primary health systems, pandemic preparedness, COVID-19 pandemic response; eradicating infectious diseases, nutrition. How EFFECTIVE has the WBG been in achieving development results in each of these areas of human development in Armenia? 112 2 11 Social protection: targeted social assistance, social safety nets How EFFECTIVE has the WBG been in achieving development results in each of these areas of human development in Armenia? 112 1 11 Equality of opportunity: social inclusion How EFFECTIVE has the WBG been in achieving development results in each of these areas of human development in Armenia? 112 1 11 Gender equity: Close the gender gap on economic opportunities, social support, and political representation How EFFECTIVE has the WBG been in achieving development results in each of these areas of human development in Armenia? 112 1 11 Transport: reliable national and rural roads, road safety, sustainable transportation How EFFECTIVE has the WBG been in achieving development results in each of these areas of infrastructure in Armenia? 112 2 11 Digital Development: Digital transformation of the government, open data, digital platforms, digital skills development, etc. How EFFECTIVE has the WBG been in achieving development results in each of these areas of infrastructure in Armenia? 112 3 11 Regional integration: promote common physical and institutional infrastructure How EFFECTIVE has the WBG been in achieving development results in each of these areas of infrastructure in Armenia? 112 1 11 Energy: reliable electricity transmission, distribution infrastructure, renewable energy How EFFECTIVE has the WBG been in achieving development results in each of these areas of infrastructure in Armenia? 112 3 11 Public sector governance: effective and transparent government institutions, public financial management, procurement, public spending efficiency, effective tax administration How EFFECTIVE has the WBG been in achieving development results in each of these areas of finance/institutions/economic growth in Armenia? 112 3 11 Trade: access to markets, tariffs, customs How EFFECTIVE has the WBG been in achieving development results in each of these areas of finance/institutions/economic growth in Armenia? 112 3 11 Tourism development How EFFECTIVE has the WBG been in achieving development results in each of these areas of finance/institutions/economic growth in Armenia? 112 2 11 Private sector development: firm productivity and competitiveness How EFFECTIVE has the WBG been in achieving development results in each of these areas of finance/institutions/economic growth in Armenia? 112 2 11 Anti-corruption How EFFECTIVE has the WBG been in achieving development results in each of these areas of finance/institutions/economic growth in Armenia? 112 1 11 Environment / Natural resource management: sustainable pasture, sustainable land and water resource management and governance, mineral sector governance, pollution, etc. How EFFECTIVE has the WBG been in achieving development results in each of these areas of environmental sustainability in Armenia? 112 3 11 Agriculture and food security: more productive and sustainable agriculture How EFFECTIVE has the WBG been in achieving development results in each of these areas of environmental sustainability in Armenia? 112 2 11 Urban development: cultural heritage restoration How EFFECTIVE has the WBG been in achieving development results in each of these areas of environmental sustainability in Armenia? 112 1 11 Disaster risk management: risk assessments, risk reduction, preparedness How EFFECTIVE has the WBG been in achieving development results in each of these areas of environmental sustainability in Armenia? 112 2 11 Unsafe drinking water What is your level of concern for each of the potential impacts of climate change as it affects your country? 112 1 11 1 Not concerned at all 2 A little concerned 3 Somewhat concerned 4 Very concerned 11 Air pollution What is your level of concern for each of the potential impacts of climate change as it affects your country? 112 1 11 1 Not concerned at all 2 A little concerned 3 Somewhat concerned 4 Very concerned 11 Climate-driven migration What is your level of concern for each of the potential impacts of climate change as it affects your country? 112 1 11 1 Not concerned at all 2 A little concerned 3 Somewhat concerned 4 Very concerned 11 More frequent and severe floods What is your level of concern for each of the potential impacts of climate change as it affects your country? 112 1 11 1 Not concerned at all 2 A little concerned 3 Somewhat concerned 4 Very concerned 11 More frequent and severe droughts / heatwaves What is your level of concern for each of the potential impacts of climate change as it affects your country? 112 1 11 1 Not concerned at all 2 A little concerned 3 Somewhat concerned 4 Very concerned 11 Effects on public health What is your level of concern for each of the potential impacts of climate change as it affects your country? 112 1 11 1 Not concerned at all 2 A little concerned 3 Somewhat concerned 4 Very concerned 11 Decreased crop yields/food insecurity What is your level of concern for each of the potential impacts of climate change as it affects your country? 112 1 11 1 Not concerned at all 2 A little concerned 3 Somewhat concerned 4 Very concerned 11 Extinction of plant/animal species What is your level of concern for each of the potential impacts of climate change as it affects your country? 112 1 11 1 Not concerned at all 2 A little concerned 3 Somewhat concerned 4 Very concerned 11 Land and forest degradation What is your level of concern for each of the potential impacts of climate change as it affects your country? 112 2 11 2 A little concerned 3 Somewhat concerned 4 Very concerned 11 Loss of jobs What is your level of concern for each of the potential impacts of climate change as it affects your country? 112 1 11 1 Not concerned at all 2 A little concerned 3 Somewhat concerned 4 Very concerned 11 Increase in natural disasters What is your level of concern for each of the potential impacts of climate change as it affects your country? 112 1 11 1 Not concerned at all 2 A little concerned 3 Somewhat concerned 4 Very concerned 11 Forest fires What is your level of concern for each of the potential impacts of climate change as it affects your country? 112 1 11 1 Not concerned at all 2 A little concerned 3 Somewhat concerned 4 Very concerned 11 Bringing together different stakeholder groups (including other development agencies and donors) to support Armenia’s development efforts When thinking about the WBG’s role in Armenia, which activity or activities do you VALUE the most? 112 1 Providing data and statistics When thinking about the WBG’s role in Armenia, which activity or activities do you VALUE the most? 112 1 Producing research on local/global development issues (e.g., reports, publications, research papers) When thinking about the WBG’s role in Armenia, which activity or activities do you VALUE the most? 112 1 Providing advisory services and analytics to support design or implementation of policies When thinking about the WBG’s role in Armenia, which activity or activities do you VALUE the most? 112 1 Providing financial resources (i.e., investment lending, Development Policy Loans, Trust Funds) When thinking about the WBG’s role in Armenia, which activity or activities do you VALUE the most? 112 1 Capacity building and training When thinking about the WBG’s role in Armenia, which activity or activities do you VALUE the most? 112 1 Mobilizing third-party financial resources When thinking about the WBG’s role in Armenia, which activity or activities do you VALUE the most? 112 1 Don’t know When thinking about the WBG’s role in Armenia, which activity or activities do you VALUE the most? 112 1 Other When thinking about the WBG’s role in Armenia, which activity or activities do you VALUE the most? 112 Responsiveness to needs To what extent is the WBG an effective development partner in Armenia, in terms of each of the following? 112 2 11 Access to WBG staff and experts To what extent is the WBG an effective development partner in Armenia, in terms of each of the following? 112 2 11 Flexibility when circumstances change To what extent is the WBG an effective development partner in Armenia, in terms of each of the following? 112 2 11 Being a long-term partner To what extent is the WBG an effective development partner in Armenia, in terms of each of the following? 112 5 11 The national government Which THREE of the following groups should the WBG collaborate with more in Armenia? 112 1 Local government Which THREE of the following groups should the WBG collaborate with more in Armenia? 112 2 Parliament Which THREE of the following groups should the WBG collaborate with more in Armenia? 112 1 Private sector Which THREE of the following groups should the WBG collaborate with more in Armenia? 112 1 Civil society (e.g., NGOs) and media Which THREE of the following groups should the WBG collaborate with more in Armenia? 112 1 Other donors and development partners Which THREE of the following groups should the WBG collaborate with more in Armenia? 112 1 Academia/think tanks/research institutions Which THREE of the following groups should the WBG collaborate with more in Armenia? 112 1 Don’t know Which THREE of the following groups should the WBG collaborate with more in Armenia? 112 1 Other Which THREE of the following groups should the WBG collaborate with more in Armenia? 112 The national government To what extent is the WBG an effective development partner in Armenia, in terms of collaborating with the following groups: 112 2 11 Local government To what extent is the WBG an effective development partner in Armenia, in terms of collaborating with the following groups: 112 2 11 Private sector To what extent is the WBG an effective development partner in Armenia, in terms of collaborating with the following groups: 112 3 11 Civil society (e.g., NGOs) and media To what extent is the WBG an effective development partner in Armenia, in terms of collaborating with the following groups: 112 2 11 Other donors and development partners To what extent is the WBG an effective development partner in Armenia, in terms of collaborating with the following groups: 112 3 11 Academia/think tanks/research institutions To what extent is the WBG an effective development partner in Armenia, in terms of collaborating with the following groups: 112 1 11 The WBG’s financial instruments meet the needs of Armenia (i.e., investment lending, Development Policy Loan, Trust Funds/Grants). To what extent do you agree/disagree with the following statements? 112 3 11 The conditions of the WBG’s financing are competitive compared to markets. To what extent do you agree/disagree with the following statements? 112 4 11 The WBG insists on accountability through its lending (e.g., performance-based financing, resources tied to results). To what extent do you agree/disagree with the following statements? 112 3 11 The WBG provides financial support in a timely manner. To what extent do you agree/disagree with the following statements? 112 3 11 Have you used the WBG’s advisory services and analytics in the past? Have you used the WBG’s advisory services and analytics in the past? 112 1 3 1 Yes 2 No 3 Not sure I am satisfied with the quality of the WBG’s advisory services and analytical work in Armenia. To what extent do you agree/disagree with the following statements? 112 2 11 The WBG’s advisory services and analytical work are timely. To what extent do you agree/disagree with the following statements? 112 2 11 The WBG brings global expertise to Armenia as part of its advisory services and analytical work. To what extent do you agree/disagree with the following statements? 112 3 11 The WBG’s advice and recommendations are tailored to Armenia’s context. To what extent do you agree/disagree with the following statements? 112 3 11 I anticipate using the WBG's advisory services and analytical work in the future. To what extent do you agree/disagree with the following statements? 112 4 11 Television (TV) How do you get most of your information about economic and social development issues in Armenia? 112 1 Social media How do you get most of your information about economic and social development issues in Armenia? 112 1 Newspapers (online) How do you get most of your information about economic and social development issues in Armenia? 112 1 Research papers / Official statistics How do you get most of your information about economic and social development issues in Armenia? 112 1 Blogs How do you get most of your information about economic and social development issues in Armenia? 112 1 Radio How do you get most of your information about economic and social development issues in Armenia? 112 1 Other How do you get most of your information about economic and social development issues in Armenia? 112 1 Publications and other written materials How would you prefer to obtain information from the WBG? 112 1 Direct contact with staff (e.g., in person, virtually, phone, email) How would you prefer to obtain information from the WBG? 112 1 Blogs How would you prefer to obtain information from the WBG? 112 1 Social media (e.g., Facebook, Twitter) How would you prefer to obtain information from the WBG? 112 1 Website How would you prefer to obtain information from the WBG? 112 1 Event/conference/ seminar/workshop (in person) How would you prefer to obtain information from the WBG? 112 Interviews and press conferences How would you prefer to obtain information from the WBG? 112 1 Other How would you prefer to obtain information from the WBG? 112 Do you recall seeing or hearing anything about the WBG in the last 30 days? Do you recall seeing or hearing anything about the WBG in the last 30 days? 112 1 2 1 Yes 2 No Television (TV) Where do you recall seeing or hearing this information? 69 43 1 Radio Where do you recall seeing or hearing this information? 69 43 1 Newspapers (online) Where do you recall seeing or hearing this information? 69 43 1 Social media [Ask D5 if this option is selected] Where do you recall seeing or hearing this information? 69 43 1 Research papers / Official statistics Where do you recall seeing or hearing this information? 69 43 1 Blogs Where do you recall seeing or hearing this information? 69 43 1 Other Where do you recall seeing or hearing this information? 69 43 1 Facebook What social media platforms do you recall seeing this information on? 34 78 1 Twitter What social media platforms do you recall seeing this information on? 34 78 1 LinkedIn What social media platforms do you recall seeing this information on? 34 78 1 Other What social media platforms do you recall seeing this information on? 34 78 WBG work or research on climate change (mitigation, adaptation) What topics were included in what you saw or heard? 69 43 1 WBG work or research on food insecurity What topics were included in what you saw or heard? 69 43 1 WBG work or research on energy (increasing energy supply, reducing dependence of fossil fuels) What topics were included in what you saw or heard? 69 43 1 WBG global economic forecasts What topics were included in what you saw or heard? 69 43 1 WBG work or research on human capital (improving health care, nutrition, education, and jobs and skills) What topics were included in what you saw or heard? 69 43 1 WBG work to improve gender equity and empower women and girls What topics were included in what you saw or heard? 69 43 1 Create more and better jobs What topics were included in what you saw or heard? 69 43 1 Other What topics were included in what you saw or heard? 69 43 1 69 43 1 69 43 The WBG supports countries to ensure transition to more diversified and cleaner sources of energy To what extent do you agree with the following statements: 112 5 11 The WBG helps countries boost climate resilience and mitigate the effects of climate challenge To what extent do you agree with the following statements: 112 5 11 The WBG is committed to comprehensive debt solutions that bring significant benefits to people in poor countries To what extent do you agree with the following statements: 112 4 11 The WBG supports countries to strengthen their human capital through improving health care, nutrition, education, jobs, and skills To what extent do you agree with the following statements: 112 5 11 The World Bank helps create more and better jobs To what extent do you agree with the following statements: 112 3 11 The WBG is improving gender equity and inclusion for women and girls To what extent do you agree with the following statements: 112 1 11 Reduce the complexity of obtaining World Bank Group financing Over the past SIX MONTHS, how often did you engage with the WBG in any of the following ways? 112 1 4 1 Every few days 2 Every few weeks 3 Every few months 4 Not at all Be less influenced by developed countries and their priorities Over the past SIX MONTHS, how often did you engage with the WBG in any of the following ways? 112 1 4 1 Every few days 2 Every few weeks 3 Every few months 4 Not at all Incorporate more innovative technologies into its work and support Over the past SIX MONTHS, how often did you engage with the WBG in any of the following ways? 112 1 4 1 Every few days 2 Every few weeks 3 Every few months 4 Not at all Ensure greater selectivity in its work Over the past SIX MONTHS, how often did you engage with the WBG in any of the following ways? 112 1 4 1 Every few days 2 Every few weeks 3 Every few months 4 Not at all Other Over the past SIX MONTHS, how often did you engage with the WBG in any of the following ways? 112 1 4 1 Every few days 2 Every few weeks 3 Every few months 4 Not at all Media Over the past SIX MONTHS, how often did you engage with the WBG in any of the following ways? 112 1 4 1 Every few days 2 Every few weeks 3 Every few months 4 Not at all Nongovernmental Organizations /Community Based Organizations Over the past SIX MONTHS, how often did you engage with the WBG in any of the following ways? 112 1 4 1 Every few days 2 Every few weeks 3 Every few months 4 Not at all 112 1 20 Within your organization, would you describe yourself as …. Within your organization, would you describe yourself as …. 112 1 3 1 Mid-level staff 2 Mid-level decision-maker / manager 3 Senior level What’s your gender? What’s your gender? 112 1 2 1 Female 2 Male What’s your age? What’s your age? 112 1 4 1 26-35 2 36-45 3 46-55 4 56 and above Which best represents your geographic location? Which best represents your geographic location? 112 1 2 1 Yerevan 2 Region/Marz