DDI_BFA_2009_ES_v01_M_WB Antonina Redko <_value> NADA Version 01 Enterprise Survey 2009 ES 2009 BFA_2009_ES_v01_M_WB World Bank

TNS Opinion

Research & Marketing Services (RMS) - Ltd. Nigeria

NADA World Bank Enterprise Survey [en/oth] An Enterprise Survey is a firm-level survey of a representative sample of an economy's private sector. Firm-level surveys have been conducted since 1998 by different units within the World Bank. Since 2005-06, most data collection efforts have been centralized within the Enterprise Analysis Unit. The Enterprise Surveys are conducted every three to four years across all geographic regions and cover small, medium, and large companies. Data are used to create indicators that benchmark the quality of the business and investment climate across countries. The survey was conducted in Burkina Faso from May 15, 2008, to Oct. 10, 2009, as part of the Enterprise Survey, an initiative of the World Bank. The objective of the survey is to obtain feedback from enterprises in client countries on the state of the private sector as well as to help in building a panel of enterprise data that will make it possible to track changes in the business environment over time, thus allowing, for example, impact assessments of reforms. Through interviews with firms in the manufacturing and services sectors, the survey assesses the constraints to private sector growth and creates statistically significant business environment indicators that are comparable across countries. The standard Enterprise Survey topics include firm characteristics, gender participation, access to finance, annual sales, costs of inputs/labor, workforce composition, bribery, licensing, infrastructure, trade, crime, competition, capacity utilization, land and permits, taxation, informality, business-government relations, innovation and technology, and performance measures. Over 90% of the questions objectively ascertain characteristics of a country’s business environment. The remaining questions assess the survey respondents’ opinions on what are the obstacles to firm growth and performance. The mode of data collection is face-to-face interviews. Burkina Faso National Regions covered are selected based on the number of establishments, contribution to employment, and value added. In most cases these regions are metropolitan areas and reflect the largest centers of economic activity in a country. The primary sampling unit of the study is the establishment. An establishment is a physical location where business is carried out and where industrial operations take place or services are provided. A firm may be composed of one or more establishments. For example, a brewery may have several bottling plants and several establishments for distribution. For the purposes of this survey an establishment must make its own financial decisions and have its own financial statements separate from those of the firm. An establishment must also have its own management and control over its payroll. The whole population, or the universe, covered in the Enterprise Surveys is the non-agricultural economy. It comprises: all manufacturing sectors according to the ISIC Revision 3.1 group classification (group D), construction sector (group F), services sector (groups G and H), and transport, storage, and communications sector (group I). Note that this population definition excludes the following sectors: financial intermediation (group J), real estate and renting activities (group K, except sub-sector 72, IT, which was added to the population under study), and all public or utilities-sectors. Sample survey data [ssd] RMS Senegal The sample for registered establishments in Burkina Faso was selected using stratified random sampling. Three levels of stratification were used in the Burkina Faso sample: firm sector, firm size, and geographic region. Industry stratification was designed as follows: the universe was stratified into one manufacturing industry, one services industry (retail) and one services residual sector. The initial sample design had a target of 120 interviews in manufacturing, and 120 interviews each in the services and residual categories. Size stratification was defined following the standardized definition used for the Enterprise Surveys: small (5 to 19 employees), medium (20 to 99 employees), and large (more than 99 employees). For stratification purposes, the number of employees was defined on the basis of reported permanent full-time workers. Regional stratification was defined in terms of the geographic regions with the largest commercial presence in the country: Ouagadougou and Bobo-Dioulasso were the two metropolitan areas selected in Burkina Faso. Two frames were used for Burkina Faso. The first was an extract from the database the Fichier Nere (2008) purchased from the Chambre de Commerce, d'Industrie et d'Artisanat du Burkina Faso. The second frame (the panel sample) consisted of enterprises interviewed for the Enterprise Survey in 2006, which were to be re-interviewed where they were in the selected geographical regions and met eligibility criteria. Both database contained the following information: -Name of the firm -Contact details -ISIC code -Number of employees. The quality of the frame was assessed at the onset of the project through calls to a random subset of firms and local contractor knowledge. The sample frame was not immune from the typical problems found in establishment surveys: positive rates of non-eligibility, repetition, non-existent units, etc. The percentage of confirmed non-eligible units as a proportion of the total number of sampled establishments contacted for the survey was 10.6% (152 out of 1,432 establishments for the ES and micro samples, including panel establishments). Breaking down by industry, the following numbers of establishments were surveyed: Manufacturing - 95, Sector 52 - 110, Services - 188. Face-to-face [f2f] The current survey instruments are available: - Core Questionnaire + Manufacturing Module [ISIC Rev.3.1: 15-37] - Core Questionnaire + Retail Module [ISIC Rev.3.1: 52] - Core Questionnaire [ISIC Rev.3.1: 45, 50, 51, 55, 60-64, 72] - Screener Questionnaire. The “Core Questionnaire” is the heart of the Enterprise Survey and contains the survey questions asked of all firms across the world. There are also two other survey instruments - the “Core Questionnaire + Manufacturing Module” and the “Core Questionnaire + Retail Module.” The survey is fielded via three instruments in order to not ask questions that are irrelevant to specific types of firms, e.g. a question that relates to production and nonproduction workers should not be asked of a retail firm. In addition to questions that are asked across countries, all surveys are customized and contain country-specific questions. An example of customization would be including tourism-related questions that are asked in certain countries when tourism is an existing or potential sector of economic growth. The standard Enterprise Survey topics include firm characteristics, gender participation, access to finance, annual sales, costs of inputs/labor, workforce composition, bribery, licensing, infrastructure, trade, crime, competition, capacity utilization, land and permits, taxation, informality, business-government relations, innovation and technology, and performance measures. Over 90% of the questions objectively ascertain characteristics of a country’s business environment. The remaining questions assess the survey respondents’ opinions on what are the obstacles to firm growth and performance. Private contractors conduct the Enterprise Surveys on behalf of the World Bank. Due to sensitive survey questions addressing business-government relations and corruption-related topics, private contractors are preferred over any government agency or an organization/institution associated with government, and are hired by the World Bank to collect the data. The surveys were implemented following a two-stage procedure. In the first stage, a screener questionnaire was applied over the phone to determine eligibility and to make appointments; in the second stage, a face-to-face interview took place with the Manager/Owner/Director of each establishment. Sometimes the survey respondent called company accountants and human resource managers into the interview to answer questions in the sales and labor sections of the survey. All Enterprise Surveys are conducted in the local languages. Complete information regarding the sampling methodology, sample frame, weights, response rates, and implementation can be found in "Description of Burkina Faso Implementation 2009" in "Technical Documents" folder. For some units it was impossible to determine eligibility because the contact was not successfully completed. Consequently, different assumptions as to their eligibility result in different universe cells' adjustments and in different sampling weights. Three sets of assumptions were considered: a- Strict assumption: eligible establishments are only those for which it was possible to directly determine eligibility. b- Median assumption: eligible establishments are those for which it was possible to directly determine eligibility and those that rejected the screener questionnaire or an answering machine or fax was the only response. Median weights are used for computing indicators on the www.enterprisesurveys.org website. c- Weak assumption: in addition to the establishments included in points a and b, all establishments for which it was not possible to finalize a contact are assumed eligible. This includes establishments with dead or out of service phone lines, establishments that never answered the phone, and establishments with incorrect addresses for which it was impossible to find a new address. Note that under the weak assumption only observed non-eligible units are excluded from universe projections. Data entry and quality controls are implemented by the contractor and data is delivered to the World Bank in batches (typically 10%, 50% and 100%). These data deliveries are checked for logical consistency, out of range values, skip patterns, and duplicate entries. Problems are flagged by the World Bank and corrected by the implementing contractor through data checks, callbacks, and revisiting establishments. Complete information regarding the sampling methodology, sample frame, weights, response rates, and implementation can be found in "Description of Burkina Faso Implementation 2009" in "Technical Documents" folder. Confidentiality of the survey respondents and the sensitive information they provide is necessary to ensure the greatest degree of survey participation, integrity and confidence in the quality of the data. Surveys are usually carried out in cooperation with business organizations and government agencies promoting job creation and economic growth, but confidentiality is never compromised. Where necessary please site the source as "Enterprise Analysis Unit - World Bank Group https://www.enterprisesurveys.org" Aggregate indicators based on Enterprise Survey data are available to the public at https://www.enterprisesurveys.org Firm-level data is also available to the public free-of-charge. In order to access the firm-level data, users must agree to abide by a strict confidentiality agreement available through Enterprise Analysis Unit website by clicking on "External users register here" at https://www.enterprisesurveys.org/Portal The user of the data acknowledges that the original collector of the data, the authorized distributor of the data, and the relevant funding agency bear no responsibility for use of the data or for interpretations or inferences based upon such uses. Burkina Faso-2009--full data- The file contains the cleaned, raw database. 393 292 WEB STD FIRMID WEB STD FIRMID WEB STD FIRMID WEB STD FIRMID WEB STD FIRMID 393 Unique ID for each observation your questionnaire number your questionnaire number your questionnaire number your questionnaire number your questionnaire number 393 record number record number record number record number record number 393 preference preference preference preference preference 393 panel int. panel int. panel int. panel int. panel int. 94 299 1 Sysmiss id panel int id panel int id panel int id panel int id panel int 94 299 a.0 questionnaire a.0 questionnaire a.0 questionnaire a.0 questionnaire a.0 questionnaire CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Questionnaire used in the interview. It is defined according to the screener sector of activity of the establishment 393 1 es manufacturing 2 es retail 3 es other services 4 is manufacturing 5 is services 6 informal a.1 country code a.1 country code a.1 country code a.1 country code a.1 country code CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Country: self-explanatory 393 1 burkina faso 2 cameroon 3 benin 4 chad 5 cape verde 6 eritrea 7 malawi 8 niger 9 togo 21 sampling region sampling region sampling region sampling region sampling region CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Sampling region defines the region stratum of the establishment It is defined by the regional classification of the establishment in the sample frame 393 1 ouagadogou 2 bobo diaulasso a.3a region of the establishment a.3a region of the establishment a.3a region of the establishment a.3a region of the establishment a.3a region of the establishment CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Codification of a3x into regions of homogeneous regulation and or business environment conditions, for ex. into regional clusters 393 1 ouagadogou 2 bobo diaulasso a3 city - population a3 city - population a3 city - population a3 city - population a3 city - population CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Location control variable: it is defined by the actual location of the establishment 393 1 capital city 2 city with population over 1 million - other than capital 3 over 250.000 to 1 million 4 50.000 to 250.000 5 less than 50.000 a.4.a industry samplig sector a.4.a industry samplig sector a.4.a industry samplig sector a.4.a industry samplig sector a.4.a industry samplig sector CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Classification of the establishment's activity as defined in the sample frame 393 2 o 'ther manufacturing ' 15 food 17 textiles 18 garments 24 chemicals 25 plastics & rubber 26 non metallic mineral products 27 basic metals 28 fabricated metal products 29 machinery and equipment 31 electronics (31 & 32) 45 construction section f: 50 services of motor vehicles 51 wholesale 52 retail 55 hotel and restaurants: section h 60 transport section i: (60-64) 72 it a.4.b industry screener sector a.4.b industry screener sector a.4.b industry screener sector a.4.b industry screener sector a.4.b industry screener sector CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Classification of the establishment's activity as defined by the screener questionnaire 393 2 o 'ther manufacturing ' 15 food 17 textiles 18 garments 24 chemicals 25 plastics & rubber 26 non metallic mineral products 27 basic metals 28 fabricated metal products 29 machinery and equipment 31 electronics (31 & 32) 45 construction section f: 50 services of motor vehicles 51 wholesale 52 retail 55 hotel and restaurants: section h 60 transport section i: (60-64) 72 it a.5 sector match between screener information and sample frame a.5 sector match between screener information and sample frame a.5 sector match between screener information and sample frame a.5 sector match between screener information and sample frame a.5 sector match between screener information and sample frame CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Sector match between screener information and sample frame Yes, screener and sample frame info match No, screener and sample frame do not match but establishment does activities which match both screener and sample frame No, does not match Self-explanatory 393 1 yes, screener and sample frame info match 2 no, screener and sample frame do not match but establishment does activities which match both screener and sample frame 3 no, does not match a.6.a samplig size a.6.a samplig size a.6.a samplig size a.6.a samplig size a.6.a samplig size CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Size of the establishment taken from the sample frame 393 micro (1 to 4) 1 small (5 to 19) 2 medium (20 to 99) 3 large (10 or more) a.6.b screener size a.6.b screener size a.6.b screener size a.6.b screener size a.6.b screener size CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Size of the establishment as determined with the screener questionnaire 393 micro (1 to 4) 1 small (5 to 19) 2 medium (20 to 99) 3 large (10 or more) a.7 establishment is part of a large firm a.7 establishment is part of a large firm a.7 establishment is part of a large firm a.7 establishment is part of a large firm a.7 establishment is part of a large firm CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Identifies establishments that are part of a larger firm 393 1 yes 2 no, a firm on its own Number of establishments that form the firm Number of establishments that form the firm Number of establishments that form the firm Number of establishments that form the firm Number of establishments that form the firm 393 1 2 3 4 5 6 7 10 14 15 16 20 21 25 36 42 50 150 a.8 type of establishment a.8 type of establishment a.8 type of establishment a.8 type of establishment a.8 type of establishment CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Type of establishment HQ without production and/or sales in this location HQ with production and/or sales in this location Establishment physically separated from HQ and other establishments of the same firm Establishment physically separated from HQ but with other establishments of the same firm Identifies type of establishment for those that are part of larger firms 393 -7 does not apply 1 hq without production and/or sales in this location 2 hq with production and/or sales in this location 3 establishment physically separated from hq and other establishments of the same firm 4 establishment physically separated from hq but with other establishments of the same firm a.9 establishment financial statements prepared separately of hq statements a.9 establishment financial statements prepared separately of hq statements a.9 establishment financial statements prepared separately of hq statements a.9 establishment financial statements prepared separately of hq statements a.9 establishment financial statements prepared separately of hq statements CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Information taken from the screener questionnaire 393 -7 does not apply 1 yes 2 no a.10 establishment financial statements separate from other establishments a.10 establishment financial statements separate from other establishments a.10 establishment financial statements separate from other establishments a.10 establishment financial statements separate from other establishments a.10 establishment financial statements separate from other establishments CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Information taken from the screener questionnaire 393 -7 does not apply 1 yes 2 no a.11 if hq, financial statements independent of the rest of establishment a.11 if hq, financial statements independent of the rest of establishment a.11 if hq, financial statements independent of the rest of establishment a.11 if hq, financial statements independent of the rest of establishment a.11 if hq, financial statements independent of the rest of establishment CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Information taken from the screener questionnaire 393 -7 does not apply 1 yes 2 no a.12 inteviewer number a.12 inteviewer number a.12 inteviewer number a.12 inteviewer number a.12 inteviewer number CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Interviewer code Information taken from the screener questionnaire 393 a.13 supervisor number a.13 supervisor number a.13 supervisor number a.13 supervisor number a.13 supervisor number CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Supervisor code Information taken from the screener questionnaire 393 day day day day day CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Date face-to-face interview begins: Day (dd) Self-explanatory 393 month month month month month CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Date face-to-face interview begins: Month (mm) Self-explanatory 393 5 6 7 8 9 year year year year year Date face-to-face interview begins: Year (yyyy) 393 2009 hour hour hour hour hour CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Time face-to-face interview begins: Hour (00 to 23) Self-explanatory 393 minutes minutes minutes minutes minutes CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Time face-to-face interview begins: Minutes (00 to 59) Self-explanatory 393 what is this firm's current legal status? what is this firm's current legal status? what is this firm's current legal status? what is this firm's current legal status? what is this firm's current legal status? 1) READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING. The goal of this survey is to gather information and opinions about the investment climate in this country. Ultimately, the information gathered here will help to develop new policies and programs that enhance employment and economic growth. The information obtained here will be held in the strictest confidentiality. Neither your name nor the name of your business will be used in any document based on this survey. 2) READ OUT THE FOLLOWING INTRODUCTORY SENTENCE ONLY IF A7 = 1 (yes): The first few questions apply to the firm which your establishment is part of. 3) SHOW CARD What is this firm‘s current legal status? If answer is 3 then SKIP TO B.2 A firm's legal status is information well known for the target respondent: CEO, General Manager or owner of the firm. ENUMERATORS DO NOT NEED TO KNOW THE DEFINITION OF EACH TYPE OF LEGAL STATUS. A firm's legal status is first determined by whether participation on ownership is by shares (first 2 options) or not (options 3 and 4). The fifth option is a combination of the previous ones. If a firm's shares are publicly traded, it is a shareholding company with shares traded in the stock market. If the shares are not traded or they are traded only privately it is a shareholding company with shares traded privately. A shareholding company with shares traded privately is a firm that is owned by partners or shareholders for whom their claims over the firm are not publicly traded. They may or may not be traded privately. In both of these categories firms have limited liability. A sole proprietorship is a business owned and operated by one individual natural person. A natural person is a real human being, as opposed to an artificial legal entity such as a corporation or organization that the law treats for some purposes as if it were a person distinct from its members or owner(s). A firm's legal status defines the extent of the liability which defines the level of responsibility of the owner over the firm's obligations. Under limited liability each owner is only responsible for the proportion of his/her shares. A partnership allows two or more people to share profits and liabilities, with or without privately held shares. In a partnership, the parties could be individuals, corporations, trusts, other partnerships, or a combination of all of the above. The essential characteristic of this partnership is the unlimited liability of every partner. Limited partnership is a legal form that includes one or several general partners and one or more limited partners who invest capital into the partnership, but do not take part in the daily operation or management of the business. The limited partners limit their amount of liability to the amount of capital invested in the partnership. The general partners personally shoulder all debts and obligations of the partnership. Business operations are governed, unless otherwise specified in a written agreement, by majority vote of voting partners. Limited liability partnerships are separate legal entities that provide liability protection for all general partners as well as management rights in the business. Cooperatives and state owned firms should be designated as Other. When other is chosen, the actual form of legal status must be specified in writing by the enumerator on the survey instrument. 393 -9 do not know 1 shareholding company with shares traded in the stock market 2 shareholding company with non-traded shares or shares traded privately 3 sole proprietorship 4 partnership 5 limited partnership 6 other (spontaneous - specify) b1x.other (specify) b1x.other (specify) b1x.other (specify) b1x.other (specify) b1x.other (specify) What is this firm's current legal status? Other A firm's legal status is information well known for the target respondent: CEO, General Manager or owner of the firm. ENUMERATORS DO NOT NEED TO KNOW THE DEFINITION OF EACH TYPE OF LEGAL STATUS. A firm's legal status is first determined by whether participation on ownership is by shares (first 2 options) or not (options 3 and 4). The fifth option is a combination of the previous ones. If a firm's shares are publicly traded, it is a shareholding company with shares traded in the stock market. If the shares are not traded or they are traded only privately it is a shareholding company with shares traded privately. A shareholding company with shares traded privately is a firm that is owned by partners or shareholders for whom their claims over the firm are not publicly traded. They may or may not be traded privately. In both of these categories firms have limited liability. A sole proprietorship is a business owned and operated by one individual natural person. A natural person is a real human being, as opposed to an artificial legal entity such as a corporation or organization that the law treats for some purposes as if it were a person distinct from its members or owner(s). A firm's legal status defines the extent of the liability which defines the level of responsibility of the owner over the firm's obligations. Under limited liability each owner is only responsible for the proportion of his/her shares. A partnership allows two or more people to share profits and liabilities, with or without privately held shares. In a partnership, the parties could be individuals, corporations, trusts, other partnerships, or a combination of all of the above. The essential characteristic of this partnership is the unlimited liability of every partner. Limited partnership is a legal form that includes one or several general partners and one or more limited partners who invest capital into the partnership, but do not take part in the daily operation or management of the business. The limited partners limit their amount of liability to the amount of capital invested in the partnership. The general partners personally shoulder all debts and obligations of the partnership. Business operations are governed, unless otherwise specified in a written agreement, by majority vote of voting partners. Limited liability partnerships are separate legal entities that provide liability protection for all general partners as well as management rights in the business. Cooperatives and state owned firms should be designated as Other. When other is chosen, the actual form of legal status must be specified in writing by the enumerator on the survey instrument. 65 40 60 Familiale SA(SOCIETE ANONYME ) SARL SOCIETE ANONYME Sarl sarl what percentage of this firm does the largest owner(s) own? what percentage of this firm does the largest owner(s) own? what percentage of this firm does the largest owner(s) own? what percentage of this firm does the largest owner(s) own? what percentage of this firm does the largest owner(s) own? What percent of this firm does the largest owner or owners own? 166 227 -9 do not know 20 23 30 33 34 40 45 48 50 51 52 53 54 55 56 58 59 60 63 65 66 70 75 80 81 86 88 89 90 95 98 100 Sysmiss b.2a private domestic individuals, companies or organizations b.2a private domestic individuals, companies or organizations b.2a private domestic individuals, companies or organizations b.2a private domestic individuals, companies or organizations b.2a private domestic individuals, companies or organizations SHOW CARD What percent of this firm is owned by each of the following: Private domestic individuals, companies or organizations 1) Foreign ownership refers to the nationality of the owners. If the primary owner is a foreign national resident in the country, it is still a foreign owned firm. If the owner is another company or institution owned by individuals who are foreign nationals, then it is foreign owned. Domestic owners are nationals of the country in which the establishment is located. (Follow the same rule for companies.) A firm that is a subsidiary of a government-owned firm should be considered government-owned. Firms that operate under a franchise agreement should be classified according to the nationality of those awarded the franchise. 2) INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 393 -9 do not know 1 4 7 10 14 20 25 30 35 38 40 41 49 50 51 60 66 70 80 86 90 100 b.2b private foreign individuals, companies or organizations b.2b private foreign individuals, companies or organizations b.2b private foreign individuals, companies or organizations b.2b private foreign individuals, companies or organizations b.2b private foreign individuals, companies or organizations SHOW CARD What percent of this firm is owned by each of the following: Private foreign individuals, companies or organizations 1) Foreign ownership refers to the nationality of the owners. If the primary owner is a foreign national resident in the country, it is still a foreign owned firm. If the owner is another company or institution owned by individuals who are foreign nationals, then it is foreign owned. Domestic owners are nationals of the country in which the establishment is located. (Follow the same rule for companies.) A firm that is a subsidiary of a government-owned firm should be considered government-owned. Firms that operate under a franchise agreement should be classified according to the nationality of those awarded the franchise. 2) INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 393 -9 do not know 10 14 20 25 30 35 49 50 51 59 60 65 70 75 80 88 89 96 100 b.2c government/state b.2c government/state b.2c government/state b.2c government/state b.2c government/state SHOW CARD What percent of this firm is owned by each of the following: Government/State IF 100% TERMINATE 1) Foreign ownership refers to the nationality of the owners. If the primary owner is a foreign national resident in the country, it is still a foreign owned firm. If the owner is another company or institution owned by individuals who are foreign nationals, then it is foreign owned. Domestic owners are nationals of the country in which the establishment is located. (Follow the same rule for companies.) A firm that is a subsidiary of a government-owned firm should be considered government-owned. Firms that operate under a franchise agreement should be classified according to the nationality of those awarded the franchise. 2) INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 393 -9 do not know 5 10 20 25 29 35 50 60 b.2d other b.2d other b.2d other b.2d other b.2d other SHOW CARD What percent of this firm is owned by each of the following: Other 1) Foreign ownership refers to the nationality of the owners. If the primary owner is a foreign national resident in the country, it is still a foreign owned firm. If the owner is another company or institution owned by individuals who are foreign nationals, then it is foreign owned. Domestic owners are nationals of the country in which the establishment is located. (Follow the same rule for companies.) A firm that is a subsidiary of a government-owned firm should be considered government-owned. Firms that operate under a franchise agreement should be classified according to the nationality of those awarded the franchise. 2) INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 393 -9 do not know 12 30 34 40 45 100 are the owner of the firm: are the owner of the firm: are the owner of the firm: are the owner of the firm: are the owner of the firm: INTERVIEWER: SHOW CARD Are the owners of the firm: If answer is 1 or Don't know or Doesn't apply then GO TO QUESTION AFB4a 393 -9 do not know -7 does not apply 1 all men 2 majority are men 3 majority are women 4 all women 5 equally divided between men and women is the largest owner female is the largest owner female is the largest owner female is the largest owner female is the largest owner female Is the largest owner female? (IF THERE ARE MULTIPLE LARGE OWNERS WITH THE SAME OWNERSHIP SHARE, PLEASE ANSWER WITH RESPECT TO THE PERSON MOST ACTIVE IN THE OPERATION OF THE FIRM ) 165 228 -9 do not know 1 yes 2 no Sysmiss ethnic origin of the current largest owner ethnic origin of the current largest owner ethnic origin of the current largest owner ethnic origin of the current largest owner ethnic origin of the current largest owner What is the nationality of the current largest owner? 393 -9 do not know 1 african (specify afb4a1 [table 1] ) 2 indian 3 lebanese/middle eastern 4 other asian (specify afb4a4 [table 4] ) 5 european/caucasian 6 other main african ethnic group main african ethnic group main african ethnic group main african ethnic group main african ethnic group What is the nationality of the current largest owner? African (specify) 351 42 1 burkina Sysmiss main 'other asian ethnic groups' main 'other asian ethnic groups' main 'other asian ethnic groups' main 'other asian ethnic groups' main 'other asian ethnic groups' What is the nationality of the current largest owner? Other Asian (specify) 2 391 1 chinese Sysmiss how did the largest owner acquire ownership of this firm how did the largest owner acquire ownership of this firm how did the largest owner acquire ownership of this firm how did the largest owner acquire ownership of this firm how did the largest owner acquire ownership of this firm INTERVIEWER: SHOW CARD How did the largest owner acquire ownership of this firm? If answer is other than 3 then GO TO QUESTION B3e 393 -9 1 started the business on their own or with partners 2 purchased an existing business 3 joined an existing family business 4 joined an existing non family business 5 other (spontaneous) the family business was joined by: the family business was joined by: the family business was joined by: the family business was joined by: the family business was joined by: The family business was joined by 19 374 -9 do not know 1 heritage 2 marriage 3 other Sysmiss why did largest owner start or take over this firm? why did largest owner start or take over this firm? why did largest owner start or take over this firm? why did largest owner start or take over this firm? why did largest owner start or take over this firm? INTERVIEWER: SHOW CARD Which of the following two options best describes why the largest owner started or took over this firm? To take advantage of a business opportunity Jobs or opportunities were absent or not satisfactory 393 -9 do not know 1 to take advantage of a business opportunity 2 jobs or opportunities were absent or not satisfactory largest owner's involvement in decision making in this firm(s)? largest owner's involvement in decision making in this firm(s)? largest owner's involvement in decision making in this firm(s)? largest owner's involvement in decision making in this firm(s)? largest owner's involvement in decision making in this firm(s)? INTERVIEWER: SHOW CARD Which of the following best describes the largest owner's involvement in decision making in this firms? If answer is 1 then GO TO QUESTION B5 393 -9 do not know 1 makes most decisions on his/her own 2 makes decisions in consultation with other owners? 3 delegates most decisions to other partners owners? 4 has appointed a manager(s) who make decision 5 a board of directors makes the decision 6 other b.3f other b.3f other b.3f other b.3f other b.3f other Which of the following best describes the largest owner's involvement in decision making in this firms? Other 17 CONSULTE LES EMPLOYES Consulte les employés DEMANDE L'AVIS DE SES ENFANTS Demande souvent l'avis de ses employés FONCTONS DE TYPES DE DIVISION Gérant Gérant décide Un cabinet consulte les employés consulte ses employes consulte ses employés consulté les employés demande l'avis des employés le gerant prend les decisions in what year did this establishment begin operations in this country? in what year did this establishment begin operations in this country? in what year did this establishment begin operations in this country? in what year did this establishment begin operations in this country? in what year did this establishment begin operations in this country? READ ONLY IF A7=1 (yes) I want to proceed by asking you about this establishment only. In what year did this establishment begin operations? INTERVIEWER: PROVIDE FOUR DIGITS FOR YEAR The objective of this question is to obtain the year in which operations started regardless of who was the owner at the time. The year when the establishment began operation refers to the year in which the establishment actually started producing (or providing services), not to the year in which it was registered for the first time. If the establishment was privatized, then the date provided should refer to when the original government-owned establishment began operations. If the establishment changed its production significantly to change sector classification, then the year when that took place should be provided. 393 -9 do not know 1936 1941 1956 1960 1961 1962 1963 1965 1966 1968 1969 1973 1974 1975 1976 1977 1978 1979 1980 1981 1982 1983 1984 1985 1986 1987 1988 1989 1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 number of full-time employees of the establishment when it started operations number of full-time employees of the establishment when it started operations number of full-time employees of the establishment when it started operations number of full-time employees of the establishment when it started operations number of full-time employees of the establishment when it started operations How many full-time employees did this establishment employ when it started operations? Please include all employees and managers The number of permanent, full-time employees for the time that the enterprise began operations should be provided. All employees and managers (including respondent) should be included. 393 -9 do not know 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 20 21 22 23 24 25 26 27 28 30 32 33 34 38 40 45 47 50 58 60 63 65 67 70 75 80 82 86 90 105 115 120 130 195 1300 was establishment formally registered when it began operations in this country? was establishment formally registered when it began operations in this country? was establishment formally registered when it began operations in this country? was establishment formally registered when it began operations in this country? was establishment formally registered when it began operations in this country? Was this establishment formally registered when it began operations? Registering refer to registration with the national registry (public or private). If and only if the respondent asks what formal registration means explain that it's when the establishment registered with: XXXXXXX “Ministry or department” 393 -9 do not know 1 2 in what year was this establishment formally registered? in what year was this establishment formally registered? in what year was this establishment formally registered? in what year was this establishment formally registered? in what year was this establishment formally registered? In what year was this establishment formally registered? INTERVIEWER: PROVIDE FOUR DIGITS FOR YEAR. Year of registration refers to the year in which the establishment completed the registration as explained in B.6a. 393 -9 don't know (spontaneous) -7 never registered (spontaneous) 1936 1941 1956 1962 1963 1965 1966 1968 1973 1974 1975 1976 1977 1978 1979 1980 1981 1982 1983 1984 1985 1986 1987 1988 1989 1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 what is the highest level of education of the current top manager? what is the highest level of education of the current top manager? what is the highest level of education of the current top manager? what is the highest level of education of the current top manager? what is the highest level of education of the current top manager? INTERVIEWER: SHOW CARD What is the highest level of education of the current top manager? No Education Primary School (complete or not) Secondary School (complete or not) Vocational Training Some university training Graduate degree 393 -9 don't know (spontaneous) 1 no education 2 primary school (complete or not) 3 secondary school (complete or not) 4 vocational training 5 some university training 6 graduate degree how many years of experience working in this sector does the top manager have? how many years of experience working in this sector does the top manager have? how many years of experience working in this sector does the top manager have? how many years of experience working in this sector does the top manager have? how many years of experience working in this sector does the top manager have? How many years of experience working in this sector does the Top Manager have? Top Manager as defined in B.7a. B.7 refers to years of Top Manager's managerial experience in the type of sector in which the establishment presently operates. 393 -9 don't know (spontaneous) 1 less than one year 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 35 36 37 38 39 40 43 45 46 50 is the top manager female? is the top manager female? is the top manager female? is the top manager female? is the top manager female? 393 -9 don't know (spontaneous) 1 yes 2 no does establishment have an internationally-recognized quality certification? does establishment have an internationally-recognized quality certification? does establishment have an internationally-recognized quality certification? does establishment have an internationally-recognized quality certification? does establishment have an internationally-recognized quality certification? Does this establishment have an internationally-recognized quality certification? INTERVIEWER: If there is need for clarification, some examples are: ISO 9000, 9002 or 14000 The question refers exclusively to internationally recognized certifications. Examples are: ISO (International Organization for Standardization) for manufacturing and services, HACCP (Hazard Analysis and Critical Control Point) for food (especially, but not exclusively, for seafood and juices), and AATCC (American Association of Textiles Chemists and Colorists) for textiles. Certificates granted only nationally not recognized in international markets are not included. 393 -9 don't know (spontaneous) -6 still in process 1 yes 2 no is this establishment located in an export processing or other industrial zone? is this establishment located in an export processing or other industrial zone? is this establishment located in an export processing or other industrial zone? is this establishment located in an export processing or other industrial zone? is this establishment located in an export processing or other industrial zone? Is this establishment located in an export processing or other industrial zone? 284 109 -9 don’t know (spontaneous) 1 export processing zone 2 other industrial zone 3 neither of the above Sysmiss applied to obtain an electrical connection submitted over the last two years? applied to obtain an electrical connection submitted over the last two years? applied to obtain an electrical connection submitted over the last two years? applied to obtain an electrical connection submitted over the last two years? applied to obtain an electrical connection submitted over the last two years? READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING. Now, we turn to the establishment's operations in fiscal year 2008. Over the last two years, did this establishment submit an application to obtain an electrical connection? If answer is No or Don't Know then GO TO QUESTION C.6 Application for electrical connection. Electrical connection refers to a new connection or to an increase in voltage of an existing connection that requires an application. 393 -9 do not know 1 yes 2 no how many days did it take for you to receive an electrical connection service? how many days did it take for you to receive an electrical connection service? how many days did it take for you to receive an electrical connection service? how many days did it take for you to receive an electrical connection service? how many days did it take for you to receive an electrical connection service? In reference to that application for an electrical connection, approximately how many days did it take to obtain it from the day of the application to the day the service was received? Wait for electrical connection. Self-explanatory 56 337 -9 don't know (spontaneous) -6 still in process -5 application denied 1 less than one day 2 3 4 5 7 10 14 15 19 20 21 30 45 60 120 180 Sysmiss informal gift/payment expected or requested for an electrical connection? informal gift/payment expected or requested for an electrical connection? informal gift/payment expected or requested for an electrical connection? informal gift/payment expected or requested for an electrical connection? informal gift/payment expected or requested for an electrical connection? In reference to that application for an electrical connection, was an informal gift or payment expected or requested? 1) Bribe for electrical connection. Self-explanatory 2) Sensitive question, no clarification can be offered 56 337 -9 don't know (spontaneous) -8 ref (spontaneous) 1 yes 2 no Sysmiss over fiscal year 2008, did this establishment experience power outages? over fiscal year 2008, did this establishment experience power outages? over fiscal year 2008, did this establishment experience power outages? over fiscal year 2008, did this establishment experience power outages? over fiscal year 2008, did this establishment experience power outages? Over fiscal year 2008, did this establishment experience power outages? If answer is No or Don't Know GO TO QUESTION C.10 A power outage occurs when there is equipment malfunction from the failure of adequate supply of power. Blackouts that cause some, but not all equipment to malfunction are also considered power outages. 393 -9 don't know (spontaneous) 1 yes 2 no number of power outages experienced in a typical month in last fiscal year number of power outages experienced in a typical month in last fiscal year number of power outages experienced in a typical month in last fiscal year number of power outages experienced in a typical month in last fiscal year number of power outages experienced in a typical month in last fiscal year In a typical month, over fiscal year 2008, how many power outages did this establishment experience? IF 0, GO TO QUESTION C.10 If power outages are seasonal the interviewer should ask the respondent to calculate the number of outages in a typical month, excluding both the months in which outages are most frequent and the months where outages are most infrequent. The concept of a typical month must be well understood since it is used several times throughout the questionnaire: it is the most common type of month in the year regarding the characteristic being asked. Thus, for answers such as “electrical outages once every 3 months” in a typical month there are 0 outages (since there will be outages only in 4 months of the year and in the rest 8 months there will be no outages). For the answer “once every other month” write 1 since there will be 6 months with outages and 6 months without them. 372 21 -9 don't know (spontaneous) 1 2 3 4 5 6 7 8 9 10 11 12 13 15 16 20 25 30 40 60 Sysmiss how long did the average power outage last? how long did the average power outage last? how long did the average power outage last? how long did the average power outage last? how long did the average power outage last? How long did these power outages last on average? This refers to the duration of the power outages in a typical month. The respondent should calculate average duration of power outages in the typical month. 370 23 -9 don't know (spontaneous) 1 less than one hour 2 3 4 5 6 7 8 9 10 11 12 14 15 20 25 30 35 40 58 114 Sysmiss in last fiscal year, what were your losses that resulted from power outages? in last fiscal year, what were your losses that resulted from power outages? in last fiscal year, what were your losses that resulted from power outages? in last fiscal year, what were your losses that resulted from power outages? in last fiscal year, what were your losses that resulted from power outages? Please estimate the losses that resulted from power outages either as a percentage of total annual sales or as total annual losses. Loss as percent of total annual sales due to power outages PROVIDE EITHER ONE OR THE OTHER, NOT BOTH c9a or c9b Losses because of power outages: The Manager should estimate the amount of production lost because of power outages. 237 156 -9 don't know (spontaneous) none 1 2 3 4 5 8 10 15 16 20 30 50 70 100 Sysmiss total annual losses due to power outages total annual losses due to power outages total annual losses due to power outages total annual losses due to power outages total annual losses due to power outages Please estimate the losses that resulted from power outages either as a percentage of total annual sales or as total annual losses. Annual losses due to power outages PROVIDE EITHER ONE OR THE OTHER, NOT BOTH c9a or c9b Losses because of power outages: The Manager should estimate the amount of production lost because of power outages. 133 260 -9 don't know (spontaneous) none 2 12000 30000 60000 100000 200000 300000 360000 475000 500000 600000 700000 800000 900000 1170000 1200000 1700000 2000000 5000000 6000000 15000000 18600000 60000000 Sysmiss generator shared or owned over the course of last fiscal year? generator shared or owned over the course of last fiscal year? generator shared or owned over the course of last fiscal year? generator shared or owned over the course of last fiscal year? generator shared or owned over the course of last fiscal year? Over the course of fiscal year 2008, did this establishment own or share a generator? If answer is No or Don't Know then GO TO QUESTION C.12 Establishment owns or shares a generator. Self-explanatory 95 298 -9 don't know (spontaneous) 1 yes 2 no Sysmiss % electricity from generator owned/shared by the establishment in last fiscal yr % electricity from generator owned/shared by the establishment in last fiscal yr % electricity from generator owned/shared by the establishment in last fiscal yr % electricity from generator owned/shared by the establishment in last fiscal yr % electricity from generator owned/shared by the establishment in last fiscal yr In fiscal year 2008, what percent of this establishment's electricity came from a generator or generators that the establishment owned or shared? Percentage of electricity from own or shared generator. Self-explanatory 39 354 -9 don't know (spontaneous) 2 3 4 5 10 15 20 30 55 Sysmiss application to obtain a water connection submitted over the last 2 fiscal years? application to obtain a water connection submitted over the last 2 fiscal years? application to obtain a water connection submitted over the last 2 fiscal years? application to obtain a water connection submitted over the last 2 fiscal years? application to obtain a water connection submitted over the last 2 fiscal years? Over the last two years, did this establishment submit an application to obtain a water connection? If answer is No or Don't Know then GO TO QUESTION C.15 Application for water connection. Self-explanatory 393 -9 don't know (spontaneous) 1 yes 2 no how many days did it take for you to obtain a water connection? how many days did it take for you to obtain a water connection? how many days did it take for you to obtain a water connection? how many days did it take for you to obtain a water connection? how many days did it take for you to obtain a water connection? In reference to that application for a water connection, approximately how many days did it take to obtain it from the day of the application to the day the service was received? Wait for water connection. Self-explanatory 30 363 -9 don't know (spontaneous) -6 still in process -5 application denied 1 less than one day 3 5 6 7 10 14 15 30 90 Sysmiss when you applied for a water connection, was an informal gift requested? when you applied for a water connection, was an informal gift requested? when you applied for a water connection, was an informal gift requested? when you applied for a water connection, was an informal gift requested? when you applied for a water connection, was an informal gift requested? In reference to that application for a water connection, was an informal gift or payment expected or requested? 1) Bribe for water connection. Self-explanatory 2) Sensitive question, no clarification can be offered. 30 363 -9 don't know (spontaneous) -8 ref (spontaneous) 1 yes 2 no Sysmiss did you experience insufficient water supply for production in last fiscal yr? did you experience insufficient water supply for production in last fiscal yr? did you experience insufficient water supply for production in last fiscal yr? did you experience insufficient water supply for production in last fiscal yr? did you experience insufficient water supply for production in last fiscal yr? Over fiscal year 2008, did this establishment experience insufficient water supply for production? If answer is No or Don't Know then GO TO QUESTION C.19 Insufficient water supply: whenever there is equipment failure or cessation of production operations due to the lack of or reduction in water supply. 95 298 -9 don't know (spontaneous) 1 yes 2 no Sysmiss frequency of incidents of water shortages in a typical month in last fiscal yr frequency of incidents of water shortages in a typical month in last fiscal yr frequency of incidents of water shortages in a typical month in last fiscal yr frequency of incidents of water shortages in a typical month in last fiscal yr frequency of incidents of water shortages in a typical month in last fiscal yr In a typical month, over fiscal year 2008, how many incidents of insufficient water supply did this establishment experience? If answer is 0 or Don't Know then GO TO QUESTION C.19 Incidents of insufficient water supply per month can be estimated by considering the number of times water insufficiencies took place per month. The respondent should be asked to exclude months when water insufficiencies are rare or months when water insufficiencies are extreme from the calculation. The calculation should be made based on a typical month. Zero is the answer only if no insufficiencies occurred in a typical month. 6 387 -9 don't know (spontaneous) 2 30 Sysmiss average length of water shortage (affecting production) in last fiscal year average length of water shortage (affecting production) in last fiscal year average length of water shortage (affecting production) in last fiscal year average length of water shortage (affecting production) in last fiscal year average length of water shortage (affecting production) in last fiscal year How long did these incidents of insufficient water supply last on average? Duration of a water shortage can be estimated by considering the average duration of water insufficiencies that took place in a typical month. 4 389 -9 don't know (spontaneous) 1 less than one hour 6 10 24 Sysmiss Percentage of water supply from public sources in production process in 2008 Percentage of water supply from public sources in production process in 2008 Percentage of water supply from public sources in production process in 2008 Percentage of water supply from public sources in production process in 2008 Percentage of water supply from public sources in production process in 2008 In fiscal year 2008, what percent of this establishment's water supply, used in the production process, was from public sources? INTERVIEWER: IF RESPONDENT SAID NONE, WRITE 0 95 298 -9 none 1 3 5 10 80 95 100 Sysmiss application to obtain a telephone connection submitted over the last two years application to obtain a telephone connection submitted over the last two years application to obtain a telephone connection submitted over the last two years application to obtain a telephone connection submitted over the last two years application to obtain a telephone connection submitted over the last two years Over the last two years, did this establishment submit an application to obtain a telephone connection? If answer is No or Don't Know then GO TO QUESTION C.22 Application for telephone connection. Self-explanatory 393 -9 don't know (spontaneous) 1 yes 2 no how many days did it take for you to receive a telephone connection service? how many days did it take for you to receive a telephone connection service? how many days did it take for you to receive a telephone connection service? how many days did it take for you to receive a telephone connection service? how many days did it take for you to receive a telephone connection service? In reference to that application for a telephone connection, approximately how many days did it take to obtain it from the day of the application to the day the service was received? Wait for telephone connection. Self-explanatory 54 339 -9 don't know (spontaneous) -6 still in process -5 application denied 1 less than one day 2 3 5 7 8 9 10 14 15 20 30 60 90 160 165 Sysmiss when you applied for a telephone connection was an informal gift requested? when you applied for a telephone connection was an informal gift requested? when you applied for a telephone connection was an informal gift requested? when you applied for a telephone connection was an informal gift requested? when you applied for a telephone connection was an informal gift requested? In reference to that application for a telephone connection, was an informal gift or payment expected or requested? 1) Bribe for telephone connection. Self-explanatory 2) Sensitive question, no clarification can be offered. 54 339 -9 don't know (spontaneous) -8 ref (spontaneous) 1 yes 2 no Sysmiss do you currently communicate with clients and suppliers by e-mail? do you currently communicate with clients and suppliers by e-mail? do you currently communicate with clients and suppliers by e-mail? do you currently communicate with clients and suppliers by e-mail? do you currently communicate with clients and suppliers by e-mail? At the present time, does this establishment use any of the following:.? E-mail to communicate with clients or suppliers E-mail and website use. Web page should be considered as part of the website. Website use includes cases when the establishment has its own website but does not actually do any direct communication with clients or suppliers via the website. 393 -9 don't know (spontaneous) 1 yes 2 no do you currently communicate with clients and suppliers via your website? do you currently communicate with clients and suppliers via your website? do you currently communicate with clients and suppliers via your website? do you currently communicate with clients and suppliers via your website? do you currently communicate with clients and suppliers via your website? At the present time, does this establishment use any of the following:.? Its own website E-mail and website use. Web page should be considered as part of the website. Website use includes cases when the establishment has its own website but does not actually do any direct communication with clients or suppliers via the website. 393 -9 don't know (spontaneous) 1 yes 2 no does the firm have a high-speed, broadband internet connection on its premises? does the firm have a high-speed, broadband internet connection on its premises? does the firm have a high-speed, broadband internet connection on its premises? does the firm have a high-speed, broadband internet connection on its premises? does the firm have a high-speed, broadband internet connection on its premises? Does this establishment have a high-speed Internet connection on its premises? If answer is No or Don't Know then GO TO QUESTION C.30 High-speed, Internet connection is defined as Internet connection that is faster than using a telephone line with a modem. 110 283 1 Yes 2 No Sysmiss is the internet connection used to: order purchases for this establishment? is the internet connection used to: order purchases for this establishment? is the internet connection used to: order purchases for this establishment? is the internet connection used to: order purchases for this establishment? is the internet connection used to: order purchases for this establishment? INTERVIEWER: READ EACH OPTION ALOUD Is this establishment's Internet connection used to: Make purchases for this establishment How Internet connection is used. Self-explanatory 26 367 1 Yes 2 No Sysmiss is the internet connection used to: deliver services to your clients? is the internet connection used to: deliver services to your clients? is the internet connection used to: deliver services to your clients? is the internet connection used to: deliver services to your clients? is the internet connection used to: deliver services to your clients? INTERVIEWER: READ EACH OPTION ALOUD Is this establishment's Internet connection used to: Deliver services to this establishment's clients How Internet connection is used. Self-explanatory 25 368 1 Yes 2 No Sysmiss is internet used to: do research and develop ideas on new products and services? is internet used to: do research and develop ideas on new products and services? is internet used to: do research and develop ideas on new products and services? is internet used to: do research and develop ideas on new products and services? is internet used to: do research and develop ideas on new products and services? INTERVIEWER: READ EACH OPTION ALOUD Is this establishment's Internet connection used to: Do research and develop ideas on new products and services How Internet connection is used. Self-explanatory 25 368 1 Yes 2 No Sysmiss was unavailability of internet connection experienced in last fiscal year? was unavailability of internet connection experienced in last fiscal year? was unavailability of internet connection experienced in last fiscal year? was unavailability of internet connection experienced in last fiscal year? was unavailability of internet connection experienced in last fiscal year? Over fiscal year 2008, did this establishment experience unavailability of Internet connection? If answer is No or Don't Know then GO TO QUESTION C.28 Unavailability of Internet connection refers to instances when establishment Internet users receive an unavailable service message when attempting to access or log on to Internet services. The purpose of the question is to assess the reliability of the service provider and not the unavailability due to internal problems. 25 368 -9 1 Yes 2 No Sysmiss frequency of unavailability of internet connection in av. month in last fisc yr frequency of unavailability of internet connection in av. month in last fisc yr frequency of unavailability of internet connection in av. month in last fisc yr frequency of unavailability of internet connection in av. month in last fisc yr frequency of unavailability of internet connection in av. month in last fisc yr In a typical month, over fiscal year [insert last complete fiscal year], how many times has this establishment experienced unavailability of Internet connection? If answer is 0 or Don't Know then GO TO QUESTION C.28 Incidents of unavailable Internet connection per typical month: registers the number of times establishment Internet users receive an unavailable service message when attempting to access or log on to Internet services. 18 375 -9 do not know none 1 2 3 4 5 8 10 30 Sysmiss length of unavailability of internet connection in av. month in last fiscal yr length of unavailability of internet connection in av. month in last fiscal yr length of unavailability of internet connection in av. month in last fiscal yr length of unavailability of internet connection in av. month in last fiscal yr length of unavailability of internet connection in av. month in last fiscal yr In a typical month, over fiscal year 2008, on average how long did the unavailability of an Internet connection last? Average duration of unavailable Internet connection registers the length of time (in minutes) of an average incident in a typical month. 17 376 -9 do not know none 7 8 15 20 30 45 60 120 300 720 Sysmiss how much of an obstacle is electricity to the current operations of this firm? how much of an obstacle is electricity to the current operations of this firm? how much of an obstacle is electricity to the current operations of this firm? how much of an obstacle is electricity to the current operations of this firm? how much of an obstacle is electricity to the current operations of this firm? SHOW CARD Is electricity No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment? 1)The manager should be given a card with the different alternatives for 'degree of obstacle' (from 0 to 4). 2) Sensitive question, no clarification can be offered. 393 -9 Don't know -7 Does not apply No Obstacle 1 Minor Obstacle 2 Moderate Obstacle 3 Major Obstacle 4 Very Severe Obstacle how much of an obstacle are telecommunications to the operations of this firm? how much of an obstacle are telecommunications to the operations of this firm? how much of an obstacle are telecommunications to the operations of this firm? how much of an obstacle are telecommunications to the operations of this firm? how much of an obstacle are telecommunications to the operations of this firm? SHOW CARD Is Telecommunications No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment? 1) The manager should be given a card with the different alternatives for 'degree of obstacle' (from 0 to 4). 2) Sensitive question, no clarification can be offered. 110 283 -9 Don't know -7 Does not apply No Obstacle 1 Minor Obstacle 2 Moderate Obstacle 3 Major Obstacle 4 Very Severe Obstacle Sysmiss main product\service (by the largest % of annual sales) in last fiscal year main product\service (by the largest % of annual sales) in last fiscal year main product\service (by the largest % of annual sales) in last fiscal year main product\service (by the largest % of annual sales) in last fiscal year main product\service (by the largest % of annual sales) in last fiscal year READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: The next topic to be covered is how and where this establishment makes its sales. In fiscal year 2008, what was this establishment's main product, that is, the product that represented the largest proportion of annual sales (in LCU)? Establishment's main product The purpose of this question is to determine what the company produces. The description should be written down exactly as provided by the respondent. The main product is defined in terms of sales in monetary value not volume. 393 ACTIVITES D'ORGANISATION DE VOYAGES AUBERGE Amenagement hydraulique Aménagement de piste rurales Articles habillement BOISSONS Batiment et travaux public Billet de voyage Boisson Boisson alcolisées et non alcolisées Bâtiment-travaux public CAC 1000 COMBUSTIBLE GAZEUX COMMERCE DE DETAIL DE PAPIER DE JOURNAL COMMERCE DE DETAIL EN MAGASINS SPECIALISES COMMERCE DE GROS MATERIAUX DE CONSTRUCTION ET D'EQUIPEMENT COMMERCE DE GROS MATERIAUX DE CONSTRUCTION ET FOURNITURES DE QUINCAILLERIE COMMERCE DU MIL COMMERCE EN GROS DE PRODUITS MEDICAUX ET DE PRODUITS DE BEAUTE ET DE TOILETTE COMMERCE ET ENTRETIEN MOTOCYCLE CONFECTION DE TENUES VESTIMENTAIRES CONSTRUCTION DE BATIMENT ET D'OUVRAGE ROUTIER CONSTRUCTION ET MENUISERIE METALLIQUE CONSTRUCTION ROUTE ET BATIMENT Carburant Carreaux Cartouche d'encre Chaisses plastiques Charpantes ( Charrettes ) Chaussure plastique Chevrons et les tôles Commerce de fournitures Commerce de fournitures Scolaires materiels informatiques Commerce de gros de matériaux de construction Commerce de gros de tabac Commerce de motocycles et accessoires Commerce de riz en gros Commercialisation des produits alimentaires de base Confection ( d'habillement ) Consommables informatiques Constructeur genie civil Construction Construction batiment Construction de batiments et de routes Construction de bureau et écoles Construction de bâtiments, de routes Construction de maison Construction de route Construction des ouvrages publics Construction et menuiserie metalliques Construction genie civil Construction metallique Constructions de batiments Constructions de mobiliers de bureau Contruction d'ouvrage génie civil Contructions de batiments Couvertures,habits DISTRIBUTION DE CARBURANTS Des caisse en carbone Distributeur de combustible liquide et gazeux Distribution de produits et de services ELEVAGE ET COMMERCE DE BŒUFS Eengrais Exploitation carriére Extraction et transformation de minérais FER FIL RETORDU ( FILATURE DES FIBRES TEXTILES ) Fabrication d'engrais Fabrication de Calendrier Fabrication de biscuit et confiserie Fabrication de meubles Fabrication de nappes de table brodées Fabrication engrais et de produit agricole Fabrications de cyclomoteurs Fabrications de tôles Fabricatoin de savon Fabriquation d'ouvertures métalliques Fabriquation de fer à beton et acier Fer Fer à Béton Fer à beton Fonderie d'or Fourniseur et instalation de Pylône Fourniture de bureau Fourniture de bureaux Fourniture dee bureau et cahier scolaires HEBERGEMENT HUILE DE COTON - BEURRE DE KARITE Hebergement Hebergement ( location de chambres) Huile Huile de coton Hébergement Hôtel Hôtellerie ( location de chambre) INSTALLATION DU RESEAU INFORMATION Imprimerie Informatique ( Secrétariat Installation Installation electriques L'HUILE VEGETALE ET LES PATES ALIMENTAIRES L'Hébergement L'ebergement L'huile de moteur LE RIZ PREPARE LOCATION DE MATERIAUX DE CONSTRUCTION LOCATION DES APPAREILS DE CONSTRUCTION AUX ENTREPRENEURS La confection des costumes La constructions de batiments et d'ouvrage public La famille des insecticides La photo ( l'etablissement fait des tirages de photo ) La restauration La transformation de l'acier La vente d'espace publicitaire La vente de motos Lait Le Fer Le Riz Le carburant Le fer a berton Le lait Le pain Le vin Les articles féminins Les emballages Cartons Les meubles Les étiquettes de boissons Livraison de casiers de boissons alcoolisées Location de chambres Location des salle de reuinions MACHINES CATERPILLAR MATERIELS AUDIOVISUELS Materiel de construction en bois et fer Matériaux de constructions Matériels informatiques Menuiserie metalliques Menuisierie et Aluminium Metallurgie et premiere transformation de metaux présieux Meuble Meuble et mobilier Mobilier Scolaire hopitaux ouverte de batiment Montage motocycles Moto Motocycles Muni presse (fabrication huile alimentaire) Médicaments Métaux Nourriture Ouvertures/Menuisié ébéniste Ouvrage de charpenterie PLACEMENT DE TRAVAILLEURS POUR TRAVAUX DE FINITION SUR CHANTIER DE CONSTRUCTION PREPARATION DE SITE ET NETTOYAGE PRODUCTION DE JUS DE FRUIT PRODUCTION ET VENTE DE SAVON EN POUDRE BARIKA TIGI PRODUITS ALIMENTAIRES PRODUITS PHARMACEUTIQUES Pain Papier Peinture lavabo tuyaux Piles Piéces détachées moto et auto Prestation de service informatique ( vente d'ordinateur) Production d'eau minerale Production d'œuf Production de jumbo 1250 unités Production de livre Productions de journaux Produis alimentaires Produit Alimentaire Produit alimentaire (Super marché) Produit de pneu Produit et vente de savon Produit pharmaceutique Produit pharmaceutiques Produits alimentaires Produits anti-paludiens(vente en gros) Produits immobiliers Produits pharmaceutique Publicité Reportage Pâtisserie Quincaillerie REALISATION D'OUVRAGE RIZ Restauration ( riz) Riz Riz ( décorticage) SERVICES HOTELIERS Soude coustique TELEPHONIC MOBILE TRANSFORMATION DE L4ALUMINIUM TRANSIT ET DECLARATION EN DOUANE TRANSPORT DE MARCHANDISES DIVERSES MARITIMES TRANSPORT DE VOYAGEURS Tableau d'affichage electrique Tannerie du cuir de peau pour l'explitation Telecommunication et prestations informatiques Telephone portable Ticket de voyage Tickets de transport Transformation et concervation de mange Transformations de plastiques Transport aérien régulier Transport de marchandises Transport de voyageurs Transports de carburant Transports de passagersè ( aérien ) Travaux de construction Travaux est installations electrique Travaux public Travaux publics Télécommunication ( mobile) VENTE DE BOISSON VENTE D'ENGRAIS VENTE DE FOURNITURE DE BUREAU ET EQUIPEMENTS VENTE DE PRODUITS AGRICOLES VENTE DE PRODUITS ALIMENTAIRES VENTE DE PRODUITS ALIMENTAIRES ET BOISSONS VENTE DE PRODUITS GENERIQUES VENTE DE PRODUITS PHARMACEUTIQUES VENTE DE PRODUITS PHARMACEUTIQUES ET MEDICAUX VENTE DE RIZ VENTE DE TENUES VESTIMENTAIRES VENTE DE VEHICULES ET PIECES DETACHEES VENTE EN GROS DE PRODUITS ALIMENTAIRES Vente d carburant Vente d'appareil d'equipement plametique Vente d'appareil électroménanger Vente d'habillements prêt a porter Vente d'habit prét a porter Vente de Pneus Vente de Tabac Vente de cahier Vente de chaussures Vente de ciment Vente de ciment ( en gros ) Vente de consommables informatiques Vente de details de textile Vente de fourniture de bureau Vente de fourniture de tout genre Vente de materiels electroménagers Vente de matériaux de construction Vente de matériaux de constructions Vente de matériels sportifs Vente de matériéls de quincaillerie ( peinture ) Vente de motocycles Vente de médicaments pharmaceutiques Vente de nourriture ( plat de riz ) Vente de photo Vente de piéce détachées Vente de piéces détachées et accesssoires auto Vente de plusieur produits uniquement en gros Vente de poissons Vente de produit alimentaires Vente de produit médicaux Vente de produit pharmaceutique Vente de produit pharmaceutique et de médicament Vente de produits pharmaceutiqus Vente de semence maraichaire Vente de television Vente de textile habillement Vente de tissu Vente de véhicules Vente des chaussures Vente des tuyaux de la plomberie Vente en détail de contreplaqués Vente en détail de quincaillerie Vente en gros de boissons alcoolisées Vente en gros de cigarettes Vente en gros de médicament Vente production de journaux Ventes d'appareils électroménagers Viennoiserie ( patisserie ) activité de transit appareil electromenager autres commerce de gros autres commerce en gros carburant pour automobile carburant super gazoil commerce de détail de quincaillerie commerce de materiel de quincaillerie commerce de vehicules automobiles commerce et reapration de voitures construction batiment construction batiment construction d'ouvrage et prestation genie civil construction d'ouvrages construction d'ouvrages complets en des paries d'ouvrages construction de batiments construction des ouvrages publics construction en batiments construction et installation ligne electronique constructions et menuiseries mettaliques constuction d'ouvrages publics efferalgan equipements des agents de securité exploitation miniere fabrication de chaussures fabrication douvrage de menuiserie et de batiment fourniture scolaire genie civil/ construction genie civile habillement hebergement hebergement et restauration hebergment impression des documents inprimerie la construction de batiments la maintenance des appareils les médicaments les produits anti - paludéens et anti - inflammatoires les pâtes alimentaires maggi menuiserie métalliques mécanique paludisme production et transformation de coton produits alimentaires produits cosmetiques produits pharmaceutiques produits plastiques savon de toilettes savons " Kabacourou" séchage de mangues ( mangues séchées) textile vente de tissus transformation agro- industrielle transport d'hydrocarbures transport de ciment transport des amendes karité transport express de courrier transport routier de marchandises transport terrestre de voyageurs vente d'appareil electromanager vente d'armes vente de biens d'occasions vente de boisson alcoolisée ( liqueur ) vente de carte de recharge vente de carte téléphonique vente de coton vente de cyclomoteur vente de détail de produits alimentaires vente de fournitures de bureau vente de mobiliers de bureaux vente de médicaments vente de produit contre le paludisme vente de produits agricoles et danimaux vente de produits pharmaceutiques vente en detail d'essence vente en gos du materiel medical vente en grain de riz vente en gros d'appareils electromenagers vente en gros de chaussure vente en gros du matériel informatique ventes d'appareils electromenagers ventes de produits pharmaceutiques first product/service isic code first product/service isic code first product/service isic code first product/service isic code first product/service isic code SHOW CARD Using this card, please choose the 4-digit code that best applies to the main product of this establishment. Categorize the products according to standard industry classification codes. The enumerator should show the respondent the list of codes that correspond to the products identified to ensure agreement with the categorization. The respondent should be directed to look at the card only after he has provided the answer to D.1a1. It may be that all major products fall into one category or that the establishment has only one main product. If the respondent does not know the code, the enumerator should write the sector and look for the corresponding code in the list of codes before submitting the completed questionnaire. For the codes use United Nations ISIC Rev.3.1. <http://unstats.un.org/unsd/cr/registry/regcst.asp?Cl=17> 393 -9 do not know 1511 1513 1514 1520 1531 1541 1543 1549 1553 1554 1711 1721 1729 1810 1911 2010 2022 2029 2102 2211 2212 2219 2221 2411 2412 2413 2421 2424 2511 2519 2520 2695 2710 2720 2731 2732 2811 2899 3140 3591 3592 3610 4510 4520 4530 4540 4550 5010 5020 5030 5040 5050 5110 5121 5122 5131 5139 5141 5142 5143 5151 5159 5190 5211 5219 5220 5231 5232 5233 5234 5239 5240 5259 5260 5510 5520 6021 6023 6110 6210 6303 6304 6412 6420 first product/service, percent of total annual sales first product/service, percent of total annual sales first product/service, percent of total annual sales first product/service, percent of total annual sales first product/service, percent of total annual sales What percentage of total sales does the main product represent? The main product is defined in terms of sales in monetary value not volume. 393 -9 do not know 3 20 25 30 35 39 40 45 50 55 57 58 60 61 65 70 73 75 76 78 80 83 85 90 94 95 97 98 99 100 in last fiscal year, what were this establishment’s total annual sales? in last fiscal year, what were this establishment’s total annual sales? in last fiscal year, what were this establishment’s total annual sales? in last fiscal year, what were this establishment’s total annual sales? in last fiscal year, what were this establishment’s total annual sales? In fiscal year 2008, what were this establishment's total annual sales? Total sales include the value of all annual sales counting manufactured goods and goods the establishment has bought for trading. For ex. if an establishment makes blue jeans and also imports blue jeans for resale, total sales is the value of all blue jeans sold, both produced and imported. Revenue or receipts for all services rendered and any sales of merchandise for the year, even if the payment may have been received at a later date, are included in total sales. 393 -9 do not know -8 768 250000 600000 1863450 2000000 2500000 2800000 3000000 3500000 4500000 5000000 5400000 6000000 7000000 7600000 8000000 8500000 9000000 10000000 11000000 11500000 11617800 12000000 12875326 13000000 13321950 13800000 13981200 14000000 15000000 16000000 17000000 18500000 18973676 19000000 20000000 21000000 22000000 22685000 22818276 23000000 24000000 25000000 26000000 26738250 27000000 27375000 28000000 29000000 29133900 30000000 30673928 30680257 32158218 35000000 38000000 38750000 39000000 40000000 41737602 45000000 47600000 50000000 50751289 51342853 51600000 53000000 55000000 55250000 56318323 60000000 62400000 63220000 64000000 65000000 66453000 67161685 68000000 69000000 70000000 71283016 71644754 72000000 72608325 73000000 75000000 77490000 80000000 81000000 89981152 90000000 94115774 95000000 98000000 98628424 100000000 100245000 100650008 102000000 105000000 106365771 110000000 114000000 120000000 121000000 125000000 127950000 134146643 135000000 140000000 150000000 158000000 172324521 173282497 175000000 179500000 180000000 180245000 182000000 187400000 187675320 200000000 205000000 208545386 210000000 215000000 217300000 226640786 230000000 235000000 241000000 247645000 250000000 259326805 267000000 275000000 280000000 285000000 298000000 300000000 318875355 319000000 326000000 350000000 355704647 360000000 363000000 370000000 380000000 382000000 400000000 421000000 452000000 500000000 500728600 525236808 550850900 600000000 654516015 700000000 720000000 800000000 890000000 900000000 913387266 923960000 925531727 948000000 999650000 1000000000 1000200000 1100000000 1200000000 1212000000 1250000000 1283000000 1300000000 1400000000 1415810977 1450223600 1500000000 1650000000 1750000000 1787000000 1800000000 2000000000 2032718100 2268271060 2300000000 2500000000 2520740000 2698681668 2835000000 2956214831 3000000000 3100000000 3500000000 3600000000 3735860000 4000000000 4290000000 4390000000 4800000000 5000000000 5063000000 6000000000 6480000000 6900000000 7000000000 7081940788 7499636062 7721000000 8587328750 9500000000 10000000000 12000000000 16299034950 17000000000 42000000000 112488632500 what % of establishment's sales were: national sales? what % of establishment's sales were: national sales? what % of establishment's sales were: national sales? what % of establishment's sales were: national sales? what % of establishment's sales were: national sales? 1) SHOW CARD 2) INTERVIEWER: THESE MUST BE ASKED IN THE ORDER THEY APPEAR ON THE TABLE In fiscal year 2008, what percent of this establishment's sales were: National sales IF 100, GO TO QUESTION D.10 1) Where sales are made. The purpose of this question is to determine where the establishment's customers are located. Domestic sales are when goods or services are sold inside the borders of the country. An indirect export is when the manufacturer sells its goods to a trader or another agent who then exports the product without modifications. Products that the manager knows are smuggled abroad should be counted as indirect exports. Direct export is the sale of goods where the immediate recipient is outside the borders of the country. 2) INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 393 -9 do not know 10 20 25 40 50 54 60 65 67 70 75 80 87 88 90 95 96 100 what % of establishment's sales were: indirect exports? (using a third party) what % of establishment's sales were: indirect exports? (using a third party) what % of establishment's sales were: indirect exports? (using a third party) what % of establishment's sales were: indirect exports? (using a third party) what % of establishment's sales were: indirect exports? (using a third party) 1) SHOW CARD 2) INTERVIEWER: THESE MUST BE ASKED IN THE ORDER THEY APPEAR ON THE TABLE In fiscal year 2008, what percent of this establishment's sales were: Indirect exports (sold domestically to third party that exports products) IF 100, GO TO QUESTION D.8 1) Where sales are made. The purpose of this question is to determine where the establishment's customers are located. Domestic sales are when goods or services are sold inside the borders of the country. An indirect export is when the manufacturer sells its goods to a trader or another agent who then exports the product without modifications. Products that the manager knows are smuggled abroad should be counted as indirect exports. Direct export is the sale of goods where the immediate recipient is outside the borders of the country. 2) INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 393 -9 do not know 5 10 13 15 20 25 30 35 39 40 46 75 80 100 what % of establishment's sales were: direct exports? what % of establishment's sales were: direct exports? what % of establishment's sales were: direct exports? what % of establishment's sales were: direct exports? what % of establishment's sales were: direct exports? 1) SHOW CARD 2) INTERVIEWER: THESE MUST BE ASKED IN THE ORDER THEY APPEAR ON THE TABLE In fiscal year 2008, what percent of this establishment's sales were: Direct exports IF 0, GO TO QUESTION D.8 1) Where sales are made. The purpose of this question is to determine where the establishment's customers are located. Domestic sales are when goods or services are sold inside the borders of the country. An indirect export is when the manufacturer sells its goods to a trader or another agent who then exports the product without modifications. Products that the manager knows are smuggled abroad should be counted as indirect exports. Direct export is the sale of goods where the immediate recipient is outside the borders of the country. 2) INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 393 -9 do not know 4 5 10 11 12 20 25 30 33 35 40 90 100 neighboring countries within sub-saharan africa neighboring countries within sub-saharan africa neighboring countries within sub-saharan africa neighboring countries within sub-saharan africa neighboring countries within sub-saharan africa SHOW CARD In fiscal year 2008, what percent of this establishment's annual export revenue were to: Neighboring Countries within Sub-Saharan Africa INTERVIEWER: CHECK THAT THE TOTAL IS 100% 24 369 -9 do not know 30 40 45 50 60 90 95 100 Sysmiss developed countries developed countries developed countries developed countries developed countries SHOW CARD In fiscal year 2008, what percent of this establishment's annual export revenue were to: Developed Countries INTERVIEWER: CHECK THAT THE TOTAL IS 100% 24 369 -9 do not know 5 10 20 30 40 50 60 65 70 100 Sysmiss other other other other other SHOW CARD In fiscal year 2008, what percent of this establishment's annual export revenue were to: Other INTERVIEWER: CHECK THAT THE TOTAL IS 100% 24 369 -9 do not know 5 10 15 50 Sysmiss in 2008, how many av. days did it take for your exported goods to clear customs? in 2008, how many av. days did it take for your exported goods to clear customs? in 2008, how many av. days did it take for your exported goods to clear customs? in 2008, how many av. days did it take for your exported goods to clear customs? in 2008, how many av. days did it take for your exported goods to clear customs? In fiscal year 2008,when this establishment exported goods directly, how many days did it take on average from the time this establishment's goods arrived at their main point of exit (e.g., port, airport) until the time these goods cleared customs? Clearing customs for direct exports. The purpose of this question is to determine the efficiency of customs in clearing goods for export. Main point of exit is the last domestic location (e.g. port, border crossing, airport, or internal custom) from which the goods leave the country. Whenever different ports of exit are used this question refers to the port where “most goods” exit defined in terms of consignment value (not physical units). Goods cleared customs They refer to the time it takes to obtain all clearances required from the moment the goods arrived at their point of exit until the moment they satisfy the requirements of the clearance procedures at the customs office. This includes transit procedures. Average number of days to clear customs. Prompt the respondent to think of all shipments sent to the main point of exit and estimate an average time it took from the time the shipments arrived to the time they left that point of exit. 24 369 -9 don't know (spontaneous) 1 less than one day 3 4 7 14 21 Sysmiss total clearing costs for an average consignment as a % of consignment value total clearing costs for an average consignment as a % of consignment value total clearing costs for an average consignment as a % of consignment value total clearing costs for an average consignment as a % of consignment value total clearing costs for an average consignment as a % of consignment value Thinking of the main point of exit, in fiscal year 2008, what were the total clearing costs for an average consignment as a percent of the consignment value? In calculating the total clearing costs, please include things such as payments to clearing agents, storage fees, container handling fees, and gifts or informal payments to customs officials. 15 378 -9 do not know 5 30 Sysmiss 2008 % export consignments handled by outside agent for customs clearance 2008 % export consignments handled by outside agent for customs clearance 2008 % export consignments handled by outside agent for customs clearance 2008 % export consignments handled by outside agent for customs clearance 2008 % export consignments handled by outside agent for customs clearance In fiscal year 2008, what percent of this establishment's export consignments were handled by an outside clearing agent to facilitate customs clearance? 24 369 -9 do not know 30 40 60 100 Sysmiss 2008 % of export containers physically inspected by custom officials 2008 % of export containers physically inspected by custom officials 2008 % of export containers physically inspected by custom officials 2008 % of export containers physically inspected by custom officials 2008 % of export containers physically inspected by custom officials In fiscal year 2008, what percent of this establishment's export containers were physically inspected by custom officials? 24 369 -9 do not know 30 70 100 Sysmiss Percentage of lost value of exported products because of thef in transit in 2008 Percentage of lost value of exported products because of thef in transit in 2008 Percentage of lost value of exported products because of thef in transit in 2008 Percentage of lost value of exported products because of thef in transit in 2008 Percentage of lost value of exported products because of thef in transit in 2008 In fiscal year 2008, what percent of the consignment value of the products exported directly was lost while in transit because of theft? 24 369 -9 do not know no losses 1 Sysmiss % value directly exported products lost in transit by breakage or spoilage, 2008 % value directly exported products lost in transit by breakage or spoilage, 2008 % value directly exported products lost in transit by breakage or spoilage, 2008 % value directly exported products lost in transit by breakage or spoilage, 2008 % value directly exported products lost in transit by breakage or spoilage, 2008 In fiscal year 2008, what percent of the consignment value of the products exported directly was lost while in transit because of breakage or spoilage? 24 369 -9 do not know no losses 1 2 5 10 Sysmiss suspension or exemptions from duties on imported inputs suspension or exemptions from duties on imported inputs suspension or exemptions from duties on imported inputs suspension or exemptions from duties on imported inputs suspension or exemptions from duties on imported inputs INTERVIEWER: SHOW CARD In fiscal year 2008, did this establishment benefit from any of the following export or investment incentive schemes IF YES TO ANY GO TO QUESTION D.8 24 369 -9 don't know (spontaneous) 1 yes 2 no Sysmiss profit tax exemption profit tax exemption profit tax exemption profit tax exemption profit tax exemption INTERVIEWER: SHOW CARD In fiscal year 2008, did this establishment benefit from any of the following export or investment incentive schemes IF YES TO ANY GO TO QUESTION D.8 24 369 -9 don't know (spontaneous) 1 yes 2 no Sysmiss vat reimbursement vat reimbursement vat reimbursement vat reimbursement vat reimbursement INTERVIEWER: SHOW CARD In fiscal year 2008, did this establishment benefit from any of the following export or investment incentive schemes IF YES TO ANY GO TO QUESTION D.8 24 369 -9 don't know (spontaneous) 1 yes 2 no Sysmiss export financing scheme, such as an export credit guarantee scheme export financing scheme, such as an export credit guarantee scheme export financing scheme, such as an export credit guarantee scheme export financing scheme, such as an export credit guarantee scheme export financing scheme, such as an export credit guarantee scheme INTERVIEWER: SHOW CARD In fiscal year 2008, did this establishment benefit from any of the following export or investment incentive schemes IF YES TO ANY GO TO QUESTION D.8 24 369 -9 don't know (spontaneous) 1 yes 2 no Sysmiss other other other other other In fiscal year 2008, did this establishment benefit from any of the following export or investment incentive schemes IF YES TO ANY GO TO QUESTION D.8 24 369 -9 don't know (spontaneous) 1 yes 2 no Sysmiss 2008 main reason you did not take advantage of any of the schemes listed above 2008 main reason you did not take advantage of any of the schemes listed above 2008 main reason you did not take advantage of any of the schemes listed above 2008 main reason you did not take advantage of any of the schemes listed above 2008 main reason you did not take advantage of any of the schemes listed above In fiscal year 2008, what was the MAIN reason that this establishment did NOT take advantage of any of the schemes listed above? 21 372 -9 don't know (spontaneous) 1 Did not need financial support 2 Did not know about these schemes 3 Administrative process was too cumbersome 4 No real benefits from schemes 5 Lack contacts needed to qualify 6 It takes too long to receive benefits 7 Applied but not eligible 8 Other Sysmiss in what year did this establishment first export directly or indirectly? in what year did this establishment first export directly or indirectly? in what year did this establishment first export directly or indirectly? in what year did this establishment first export directly or indirectly? in what year did this establishment first export directly or indirectly? In which year did this establishment first export directly or indirectly? First exported directly or indirectly. The purpose of this question is self-explanatory. 52 341 -9 don't know (spontaneous) 1961 1979 1980 1983 1985 1988 1989 1990 1992 1993 1994 1995 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 Sysmiss in 2008, what % value of products sent to domestic mkts were stolen in transit? in 2008, what % value of products sent to domestic mkts were stolen in transit? in 2008, what % value of products sent to domestic mkts were stolen in transit? in 2008, what % value of products sent to domestic mkts were stolen in transit? in 2008, what % value of products sent to domestic mkts were stolen in transit? In fiscal year 2008, what percent of the consignment value of products this establishment shipped to supply domestic markets was lost while in transit because of theft? 95 298 -9 don't know (spontaneous) -7 no internal shipments made no losses 1 2 3 5 10 Sysmiss 2008 % cons. value were domestic products lost in transit by breakage\spoilage 2008 % cons. value were domestic products lost in transit by breakage\spoilage 2008 % cons. value were domestic products lost in transit by breakage\spoilage 2008 % cons. value were domestic products lost in transit by breakage\spoilage 2008 % cons. value were domestic products lost in transit by breakage\spoilage In fiscal year 2008, what percent of the consignment value of products this establishment shipped to supply domestic markets was lost while in transit because of breakage or spoilage? 95 298 -9 don't know (spontaneous) -7 no internal shipments made no losses 1 2 3 5 10 Sysmiss % of material inputs and supplies of domestic origin in last fiscal year % of material inputs and supplies of domestic origin in last fiscal year % of material inputs and supplies of domestic origin in last fiscal year % of material inputs and supplies of domestic origin in last fiscal year % of material inputs and supplies of domestic origin in last fiscal year SHOW CARD In fiscal year 2008, as a proportion of all of the material inputs or supplies purchased that year, what percent of this establishment's material inputs or supplies were: Material inputs or supplies of domestic origin 1) The purpose of this question is to determine from where the inputs for production are obtained and purchased. The calculation is done as a percent of all purchases of supplies and inputs purchased by the establishment for the fiscal year. Inputs are materials that go through a mechanical, physical, or chemical transformation that will ultimately make up some portion of the final good produced. Lumber in a furniture factory is a good example of an input. Supplies are materials or products that are used, expended, consumed, but will not comprise the final good produced. Pencils and writing paper are good examples of a supply. 2) INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 95 298 -9 don't know (spontaneous) 3 5 10 12 15 20 25 30 40 50 55 60 70 75 80 85 90 95 100 Sysmiss % of material inputs and supplies of foreign origin in last fiscal year % of material inputs and supplies of foreign origin in last fiscal year % of material inputs and supplies of foreign origin in last fiscal year % of material inputs and supplies of foreign origin in last fiscal year % of material inputs and supplies of foreign origin in last fiscal year SHOW CARD In fiscal year 2008, as a proportion of all of the material inputs or supplies purchased that year, what percent of this establishment's material inputs or supplies were: Material inputs or supplies of foreign origin IF 0, GO TO QUESTION D16 1) The purpose of this question is to determine from where the inputs for production are obtained and purchased. The calculation is done as a percent of all purchases of supplies and inputs purchased by the establishment for the fiscal year. Inputs are materials that go through a mechanical, physical, or chemical transformation that will ultimately make up some portion of the final good produced. Lumber in a furniture factory is a good example of an input. Supplies are materials or products that are used, expended, consumed, but will not comprise the final good produced. Pencils and writing paper are good examples of a supply. 2) INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 95 298 -9 don't know (spontaneous) 5 10 15 20 25 30 40 45 50 60 70 75 80 85 88 90 95 97 100 Sysmiss were any of these material inputs and supplies imported directly? were any of these material inputs and supplies imported directly? were any of these material inputs and supplies imported directly? were any of these material inputs and supplies imported directly? were any of these material inputs and supplies imported directly? Were any of the material inputs or supplies purchased in fiscal year 2008, imported directly? If answer is No or Don't Know then GO TO QUESTION D16 The purpose of this question is to determine if the establishment has any interaction with customs when importing inputs and other materials. 73 320 -9 don't know (spontaneous) 1 yes 2 no Sysmiss av. no. days for imported goods to clear customs in last fiscal year av. no. days for imported goods to clear customs in last fiscal year av. no. days for imported goods to clear customs in last fiscal year av. no. days for imported goods to clear customs in last fiscal year av. no. days for imported goods to clear customs in last fiscal year In fiscal year 2008, when this establishment imported material inputs or supplies, how many days did it take on average from the time these goods arrived to their point of entry (e.g. port, airport) until the time these goods could be claimed from customs? The purpose of these questions is to measure the efficiency of customs clearance of imports. Goods cleared customs includes all clearances required from the moment the goods arrived at their point of entry (e.g., port, airport) until the moment they satisfy the requirement of the clearance procedures at the customs office and can be picked up. It does not include time spent on transportation to reach the point of entry. Average number of days to clear customs. Prompt respondent to think of various shipments destined to the establishment that originated from abroad, and to estimate an average of the time it took when the shipment arrived to the country's point of entry to the time the establishment was allowed to claim them and begin domestic transport. 29 364 -9 do not know 1 2 3 4 5 7 10 12 14 20 21 30 60 90 Sysmiss when you receive your most key input, how many days of stock is available? when you receive your most key input, how many days of stock is available? when you receive your most key input, how many days of stock is available? when you receive your most key input, how many days of stock is available? when you receive your most key input, how many days of stock is available? At the present time, when this establishment receives delivery of its most important input, on average, how many days of inventory, measured in days of production, does this establishment keep? INTERVIEWER: IF RESPONDENT REQUIRES CLARIFICATION, DEFINE AS STOCK ON HAND Days of inventory of main input. The purpose of this question is to assess the efficiency in the supply chain. When firms have to maintain a high level of stock, because they cannot rely on a predictable supply of inputs, this is a source of economic inefficiency. Inversely, if supplies of the main input can be relied upon to be easily available, firms will keep low levels of stock on hand. The main input is the input that accounts for the highest value among all inputs. It is not the input for which stock is maintained the longest. For example, if a company makes shirts, the most important input is the cloth, not the buttons and thread, though the establishment may actually keep a 90 day supply of buttons on hand and only a 30 day stock of cloth. Days of inventory should be calculated as the number of days of normal production capacity before running out of stock. 95 298 -9 do not know 1 2 3 4 5 6 7 10 14 15 20 21 28 30 31 45 60 90 99 100 120 150 180 365 Sysmiss in 2008, for how long had you known your main supplier of your main sales item? in 2008, for how long had you known your main supplier of your main sales item? in 2008, for how long had you known your main supplier of your main sales item? in 2008, for how long had you known your main supplier of your main sales item? in 2008, for how long had you known your main supplier of your main sales item? In fiscal year 2008, for how many years have you known this establishment's primary supplier of its main input? 393 -9 do not know 1 less than one year 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 24 25 27 28 29 30 40 42 43 46 49 in 2008, did you subcontract any part of its production to other firms? in 2008, did you subcontract any part of its production to other firms? in 2008, did you subcontract any part of its production to other firms? in 2008, did you subcontract any part of its production to other firms? in 2008, did you subcontract any part of its production to other firms? In fiscal year 2008, did this establishment subcontract any part of its production to other firms? 393 -9 don't know (spontaneous) 1 yes 2 no av. number of days of inventory on hand after receving sales item av. number of days of inventory on hand after receving sales item av. number of days of inventory on hand after receving sales item av. number of days of inventory on hand after receving sales item av. number of days of inventory on hand after receving sales item At the present time, when this establishment receives its main sales item, on average, how many days of inventory measured in days of sales, does this establishment keep? INTERVIEWER: IF RESPONDENT REQUIRES CLARIFICATION, DEFINE AS STOCK ON HAND Days of inventory of main sales item The purpose of this question is to assess the efficiency in the supply chain. When firms have to maintain a high level of sales items in stock, because they cannot rely on a predictable supply, this is a source of economic inefficiency. Inversely, if supplies of the main sales can be relied upon to be easily available, firms will keep low levels of stock on hand. The main sales item is the item that accounts for the highest percentage of sales among all items that the establishment sells. It is not the item for which stock is maintained the longest. Days of inventory should be calculated as how many days it would take, under normal sales conditions, to deplete the main sales item held in supply at the establishment's premises. 110 283 -9 do not know 1 2 3 4 5 6 7 10 12 14 15 16 20 21 25 30 40 45 50 60 70 90 99 100 120 150 180 200 Sysmiss how much of an obstcle is: transportation of goods, supplies, and inputs? how much of an obstcle is: transportation of goods, supplies, and inputs? how much of an obstcle is: transportation of goods, supplies, and inputs? how much of an obstcle is: transportation of goods, supplies, and inputs? how much of an obstcle is: transportation of goods, supplies, and inputs? SHOW CARD Is transport No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment? 1) The manager should be given a card with the different alternatives for 'degree of obstacle' (from 0 to 4). 2) Sensitive question, no clarification can be offered 393 -9 do not know -7 does not apply no obstacle 1 minor obstacle 2 moderate obstacle 3 major obstacle 4 very severe obstacle how much of an obstacle is: customs and trade regulations? how much of an obstacle is: customs and trade regulations? how much of an obstacle is: customs and trade regulations? how much of an obstacle is: customs and trade regulations? how much of an obstacle is: customs and trade regulations? SHOW CARD Are customs and trade regulations No Obstacle, a Minor Obstacle, a Moderate obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment? 1) The manager should be given a card with the different alternatives for 'degree of obstacle' (from 0 to 4). 2) Sensitive question, no clarification can be offered 393 -9 do not know -7 does not apply no obstacle 1 minor obstacle 2 moderate obstacle 3 major obstacle 4 very severe obstacle main mkt in which you sold your main product or service in last fiscal year main mkt in which you sold your main product or service in last fiscal year main mkt in which you sold your main product or service in last fiscal year main mkt in which you sold your main product or service in last fiscal year main mkt in which you sold your main product or service in last fiscal year SHOW CARD In fiscal year 2008, which of the following was the main market in which this establishment sold its main product? Local - main product sold mostly in same municipality where establishment is located National - main product sold mostly across the country where establishment is located International - main product sold mostly to nations outside country where establishment is located If answer is 3 or Don't Know then GO TO QUESTION E.6 The purpose of this question is to get the establishment to define what it considers to be its main market. The main product is defined by the output that generates the highest proportion of sales. The establishment's main market is defined by the market that generates the most sales for the main product as defined above. It could be the case that an establishment's main product is sold in smaller proportions in a greater number of markets and that the main product is never the greatest total annual share of revenue in any one market. For example, 51 percent of revenue comes from selling nails, but that is distributed equally in the local, national, and international markets, 33 percent in each. Bolts make up 49 percent of total annual revenues. However, half of the revenue for bolts comes from selling in the international market and half in the local market. It is clear that bolts sell more in its respective market with respect to nails, but does not generate as much revenue as nails do for the establishment. In such a case, nails should be used as the main product. Whenever local, national and international markets have equal shares choose the national market and do not follow the skip pattern. 95 298 -9 don't know (spontaneous) 1 local – main product sold mostly in same municipality where establishment is located 2 national – main product sold mostly across the country where establishment is located 3 international – main product sold mostly to nations outside country where establishment is located Sysmiss how many competitors did this establishment’s main product/product line face? how many competitors did this establishment’s main product/product line face? how many competitors did this establishment’s main product/product line face? how many competitors did this establishment’s main product/product line face? how many competitors did this establishment’s main product/product line face? In fiscal year 2008, for the main market in which this establishment sold its main product, how many competitors did this establishment's main product face? Number of competitors in establishment's market. Self-explanatory 86 307 -9 don't know (spontaneous) 1 none 2 one 3 2-5 4 more than 5 Sysmiss 2008 no. new competitors entered main market of your main product/product line 2008 no. new competitors entered main market of your main product/product line 2008 no. new competitors entered main market of your main product/product line 2008 no. new competitors entered main market of your main product/product line 2008 no. new competitors entered main market of your main product/product line In fiscal year 2008, how many NEW competitors entered the main market of this establishment's main product/product line? 383 10 -9 do not know 1 none 2 one 3 2-5 4 more than 5 Sysmiss no. sales of main product increase/remain the same/decrease in last fiscal yr? no. sales of main product increase/remain the same/decrease in last fiscal yr? no. sales of main product increase/remain the same/decrease in last fiscal yr? no. sales of main product increase/remain the same/decrease in last fiscal yr? no. sales of main product increase/remain the same/decrease in last fiscal yr? Comparing the last month to the first month of the fiscal year 2008 have monthly sales of this establishment's main product increased, remained the same, or decreased? Change in value sales. The purpose of this question is to determine if the establishment has sold more than, less than or the same as it did in the previous year. Selling more is measured in terms of REVENUE (and not units like kilograms, for example). 85 308 -9 don't know (spontaneous) 1 increased 2 remained the same 3 decreased Sysmiss did price of main product increase/remain the same/decrease in last fiscal yr? did price of main product increase/remain the same/decrease in last fiscal yr? did price of main product increase/remain the same/decrease in last fiscal yr? did price of main product increase/remain the same/decrease in last fiscal yr? did price of main product increase/remain the same/decrease in last fiscal yr? Comparing the last month to the first month of the fiscal year 2008 have prices of this establishment's main product increased, remained the same, or decreased? Change in prices. The purpose of this question is to determine if the establishment's prices were higher than, lower than or the same as they were in the previous year. This is in unit prices. 85 308 -9 don't know (spontaneous) 1 increased 2 remained the same 3 decreased Sysmiss do you use technology licensed from a foreign-owned company? do you use technology licensed from a foreign-owned company? do you use technology licensed from a foreign-owned company? do you use technology licensed from a foreign-owned company? do you use technology licensed from a foreign-owned company? Does this establishment at present use technology licensed from a foreign-owned company, excluding office software? Technology licensed from a foreign owned company: it measures access to foreign technology. The license may be held by the establishment's parent company. The answer is “no” if the establishment uses foreign technology without a license or a formal agreement. 95 298 -9 don't know (spontaneous) 1 yes 2 no Sysmiss does this establishment have any patents registered abroad? does this establishment have any patents registered abroad? does this establishment have any patents registered abroad? does this establishment have any patents registered abroad? does this establishment have any patents registered abroad? Does this establishment have any patents registered abroad? 95 298 -9 don't know (spontaneous) 1 yes 2 no Sysmiss does this establishment have any patents registered in (insert name of country)? does this establishment have any patents registered in (insert name of country)? does this establishment have any patents registered in (insert name of country)? does this establishment have any patents registered in (insert name of country)? does this establishment have any patents registered in (insert name of country)? Does this establishment have any patents registered in (insert name of country)? 95 298 -9 don't know (spontaneous) 1 yes 2 no Sysmiss does this establishment compete against unregistered or informal firms? does this establishment compete against unregistered or informal firms? does this establishment compete against unregistered or informal firms? does this establishment compete against unregistered or informal firms? does this establishment compete against unregistered or informal firms? Does this establishment compete against unregistered or informal firms? 1) Competition from unregistered or informal firms 2) Sensitive question, no clarification can be offered 393 -9 don't know (spontaneous) 1 yes 2 no 2008 introduced/modified product lines due to pressures from dom. competitors 2008 introduced/modified product lines due to pressures from dom. competitors 2008 introduced/modified product lines due to pressures from dom. competitors 2008 introduced/modified product lines due to pressures from dom. competitors 2008 introduced/modified product lines due to pressures from dom. competitors In fiscal year 2008, has this establishment introduced new lines of products or modified existing lines of products in response to pressures from domestic competitors? 110 283 -9 Don't know -7 Does not apply 1 Yes 2 No Sysmiss in 2008, did you change product lines due to foreign competitor pressure? in 2008, did you change product lines due to foreign competitor pressure? in 2008, did you change product lines due to foreign competitor pressure? in 2008, did you change product lines due to foreign competitor pressure? in 2008, did you change product lines due to foreign competitor pressure? In fiscal year 2008, has this establishment introduced new lines of products or modified existing lines of products in response to pressures from foreign competitors? 110 283 -9 Don't know -7 Does not apply 1 Yes 2 No Sysmiss how much of an obstacle are the informal sector competitors to your operations? how much of an obstacle are the informal sector competitors to your operations? how much of an obstacle are the informal sector competitors to your operations? how much of an obstacle are the informal sector competitors to your operations? how much of an obstacle are the informal sector competitors to your operations? SHOW CARD Are practices of competitors in the informal sector No Obstacle, a Minor Obstacle, a Moderate Obstacle, Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment? 1) The manager should be given a card with the different alternatives for 'degree of obstacle' (from 0 to 4). 2) Sensitive question, no clarificaton can be offered 393 -9 do not know -7 does not apply no obstacle 1 minor obstacle 2 moderate obstacle 3 major obstacle 4 very severe obstacle in 2008, what was the % capacity utilization of this establishment? in 2008, what was the % capacity utilization of this establishment? in 2008, what was the % capacity utilization of this establishment? in 2008, what was the % capacity utilization of this establishment? in 2008, what was the % capacity utilization of this establishment? In fiscal year 2008, what was this establishment's output produced as a proportion of the maximum output possible if using all facilities available (capacity utilization)? A capacity utilization estimate should be compared to a full production capacity capability. This question only references the production facility and not the administrative offices. Full production capacity is the maximum level of production that this establishment could reasonably expect to attain during regular working hours, and under normal and realistic operating conditions fully utilizing the machinery, equipment and employees in place. 95 298 -9 do not know 15 25 30 35 40 50 55 60 65 70 75 80 83 84 85 87 90 95 98 100 Sysmiss number of hours per week operated by the establishment in last fiscal year number of hours per week operated by the establishment in last fiscal year number of hours per week operated by the establishment in last fiscal year number of hours per week operated by the establishment in last fiscal year number of hours per week operated by the establishment in last fiscal year In fiscal year 2008, how many hours per week did this establishment normally operate? Hours per week of operation are the hours per week in which machines and employees are engaged in some type of mechanical, physical, or chemical transformation of materials into new products or in which the assembly of components into new products takes place, including maintenance. This question only references the production facility and not the administrative offices. 95 298 -9 do not know 8 10 11 20 34 37 38 40 42 45 46 48 49 50 54 55 56 57 60 66 68 70 72 77 87 90 105 120 140 150 168 Sysmiss applic. to obtain a construction-related permit submitted over the last 2 years applic. to obtain a construction-related permit submitted over the last 2 years applic. to obtain a construction-related permit submitted over the last 2 years applic. to obtain a construction-related permit submitted over the last 2 years applic. to obtain a construction-related permit submitted over the last 2 years More specifically, over the last two years, did this establishment submit an application to obtain a construction-related permit? If answer is No or Don't Know then GO TO QUESTION G.30 Application for construction permit. Self-explanatory 393 -9 don't know (spontaneous) 1 yes 2 no how many days did it take for you to obtain a construction-related permit? how many days did it take for you to obtain a construction-related permit? how many days did it take for you to obtain a construction-related permit? how many days did it take for you to obtain a construction-related permit? how many days did it take for you to obtain a construction-related permit? In reference to that application for a construction-related permit, approximately how many days did it take to obtain it from the day of the application to the day the permit was granted? Waiting time for construction permit. Self-explanatory 50 343 -9 don't know (spontaneous) -6 still in process -5 application denied 1 less than one day 7 12 14 15 20 30 31 40 60 90 120 180 360 Sysmiss informal gift/payment expected or requested for a construction-related permit informal gift/payment expected or requested for a construction-related permit informal gift/payment expected or requested for a construction-related permit informal gift/payment expected or requested for a construction-related permit informal gift/payment expected or requested for a construction-related permit In reference to that application for a construction-related permit, was an informal gift or payment expected or requested? 1) Bribe for construction permit. Self-explanatory 2) Sensitive question, no clarification can be offered 50 343 -9 don't know (spontaneous) -8 ref (spontaneous) 1 yes 2 no Sysmiss what is the total selling area in this establishment? what is the total selling area in this establishment? what is the total selling area in this establishment? what is the total selling area in this establishment? what is the total selling area in this establishment? What is the total selling area of this establishment? Total selling area refers to the space where sales take place. It does not include warehouses. Whenever the establishment is composed of several locations the selling areas of each location should be added. 110 283 -9 do not know 1 3 5 7 8 9 10 11 12 13 15 17 20 22 25 30 35 40 45 48 50 60 72 80 100 104 108 120 150 175 200 225 250 300 350 400 420 450 500 650 800 1500 3000 Sysmiss the area is measured in: the area is measured in: the area is measured in: the area is measured in: the area is measured in: What is the total selling area of this establishment? SPECIFY UNITS Square Feet Square Yards Square Meters Total selling area refers to the space where sales take place. It does not include warehouses. Whenever the establishment is composed of several locations the selling areas of each location should be added. 99 294 -9 do not know 1 3 Sysmiss other other other other other What is the total selling area of this establishment? SPECIFY UNITS Other Total selling area refers to the space where sales take place. It does not include warehouses. Whenever the establishment is composed of several locations the selling areas of each location should be added. percentage of the building owned by this establishment percentage of the building owned by this establishment percentage of the building owned by this establishment percentage of the building owned by this establishment percentage of the building owned by this establishment SHOW CARD Of the buildings occupied by this establishment, what percent is owned and what percent is rented or leased? Owned by this establishment 1) If establishment occupies several buildings the percentages should be computed for the summation of buildings. 2) INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 110 283 -9 do not know 20 40 50 60 80 100 Sysmiss percentage of the building leased by this establishment percentage of the building leased by this establishment percentage of the building leased by this establishment percentage of the building leased by this establishment percentage of the building leased by this establishment SHOW CARD Of the buildings occupied by this establishment, what percent is owned and what percent is rented or leased? Rented or leased by this establishment 1) If establishment occupies several buildings the percentages should be computed for the summation of buildings. 2) INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 110 283 -9 do not know 20 40 50 60 80 100 Sysmiss and what percent is occupied in any other way? and what percent is occupied in any other way? and what percent is occupied in any other way? and what percent is occupied in any other way? and what percent is occupied in any other way? SHOW CARD Of the buildings occupied by this establishment, what percent is owned and what percent is rented or leased? Other 1) If establishment occupies several buildings the percentages should be computed for the summation of buildings. 2) INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 110 283 -9 do not know Sysmiss acquired additional land or buildings to expand operations in the last 3 years? acquired additional land or buildings to expand operations in the last 3 years? acquired additional land or buildings to expand operations in the last 3 years? acquired additional land or buildings to expand operations in the last 3 years? acquired additional land or buildings to expand operations in the last 3 years? In the last three years, has this establishment acquired or attempted to acquire additional land or buildings to expand operations? If answer is No or Don't Know then GO TO QUESTION G.30 Self-explanatory 110 283 -9 do not know 1 2 Sysmiss in the last 3 years, has this est. been succes. in acquiring land ? in the last 3 years, has this est. been succes. in acquiring land ? in the last 3 years, has this est. been succes. in acquiring land ? in the last 3 years, has this est. been succes. in acquiring land ? in the last 3 years, has this est. been succes. in acquiring land ? In the last three years, has this establishment been successful in acquiring land or new premises? Self-explanatory 34 359 -9 do not know 1 2 Sysmiss how much of an obstacle is access to land to the operations of this firm? how much of an obstacle is access to land to the operations of this firm? how much of an obstacle is access to land to the operations of this firm? how much of an obstacle is access to land to the operations of this firm? how much of an obstacle is access to land to the operations of this firm? SHOW CARD Is access to land No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment? 1) The manager should be given a card with the different alternatives for 'degree of obstacle' (from 0 to 4). 2) Sensitive question, no clarification can be offered 393 -9 do not know -7 does not apply no obstacle 1 minor obstacle 2 moderate obstacle 3 major obstacle 4 very severe obstacle in fiscal year 2008, did this establishment pay for security? in fiscal year 2008, did this establishment pay for security? in fiscal year 2008, did this establishment pay for security? in fiscal year 2008, did this establishment pay for security? in fiscal year 2008, did this establishment pay for security? READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: We now turn to another topic. In fiscal year 2008, did this establishment pay for security, for example equipment, personnel, or professional security services? If answer is No or Don't Know then GO TO QUESTION I.3 Pay for security. Self-explanatory 393 -9 don't know (spontaneous) 1 yes 2 no percentage of total annual sales paid for security in last fiscal year percentage of total annual sales paid for security in last fiscal year percentage of total annual sales paid for security in last fiscal year percentage of total annual sales paid for security in last fiscal year percentage of total annual sales paid for security in last fiscal year In fiscal year 2008, what percent of this establishment?s total annual sales was paid for security, or what was the total annual cost of security? Percent of total annual sales for security PROVIDE EITHER ONE OR THE OTHER, NOT BOTH How much pay for security. Self-explanatory 94 299 -9 don't know (spontaneous) none 1 2 3 5 10 12 15 Sysmiss in last fiscal year, what is the total annual cost of security? in last fiscal year, what is the total annual cost of security? in last fiscal year, what is the total annual cost of security? in last fiscal year, what is the total annual cost of security? in last fiscal year, what is the total annual cost of security? In fiscal year 2008, what percent of this establishment?s total annual sales was paid for security, or what was the total annual cost of security? Total annual cost of security PROVIDE EITHER ONE OR THE OTHER, NOT BOTH How much pay for security. Self-explanatory 220 173 -9 don't know (spontaneous) none 600 12000 24000 25000 36000 40000 100000 118000 120000 150000 160000 180000 200000 210000 220000 222000 239200 240000 250000 260000 270000 280000 300000 330000 340000 350000 360000 365000 370000 380000 384000 400000 416940 420000 450000 475000 480000 500000 540000 550000 600000 700000 720000 750000 800000 850000 852500 900000 1000000 1084600 1100000 1200000 1260000 1416000 1500000 1600000 1700000 1750000 1800000 1900000 1980000 2000000 2030000 2500000 2761200 2800000 2880000 2900000 3000000 3600000 3965000 4000000 4320000 5000000 6000000 6236780 6796000 6800000 8000000 10000000 12015763 15000000 17785222 36000000 38500000 230387361 690000000 Sysmiss losses due to theft, robbery, vandalism or arson experienced in last fiscal year losses due to theft, robbery, vandalism or arson experienced in last fiscal year losses due to theft, robbery, vandalism or arson experienced in last fiscal year losses due to theft, robbery, vandalism or arson experienced in last fiscal year losses due to theft, robbery, vandalism or arson experienced in last fiscal year In fiscal year 2008, did this establishment experience losses as a result of theft, robbery, vandalism or arson? If answer is No or Don't Know then GO TO QUESTION I.30 Experienced losses from theft, robbery, vandalism, arson. Self-explanatory 393 -9 don't know (spontaneous) 1 yes 2 no losses due to theft, robbery,vandalism or arson in last fiscal yr (% of sales) losses due to theft, robbery,vandalism or arson in last fiscal yr (% of sales) losses due to theft, robbery,vandalism or arson in last fiscal yr (% of sales) losses due to theft, robbery,vandalism or arson in last fiscal yr (% of sales) losses due to theft, robbery,vandalism or arson in last fiscal yr (% of sales) In fiscal year 2008, what were the estimated losses as a result of theft, robbery, vandalism or arson that occurred on this establishment?s premises either as a percentage of total annual sales or as total annual losses? Losses as percent of total annual sales PROVIDE EITHER ONE OR THE OTHER, NOT BOTH Extent of losses from theft, robbery, vandalism, arson. Self-explanatory 26 367 -9 don't know (spontaneous) none 1 3 5 Sysmiss value of losses due to theft, robbery,vandalism or arson in last fiscal yr value of losses due to theft, robbery,vandalism or arson in last fiscal yr value of losses due to theft, robbery,vandalism or arson in last fiscal yr value of losses due to theft, robbery,vandalism or arson in last fiscal yr value of losses due to theft, robbery,vandalism or arson in last fiscal yr In fiscal year 2008, what were the estimated losses as a result of theft, robbery, vandalism or arson that occurred on this establishment?s premises either as a percentage of total annual sales or as total annual losses? Total annual value of losses PROVIDE EITHER ONE OR THE OTHER, NOT BOTH Extent of losses from theft, robbery, vandalism, arson. Self-explanatory 56 337 -9 don't know (spontaneous) none 5000 20000 50000 99750 100000 150000 200000 250000 260000 400000 500000 600000 700000 1000000 1200000 2000000 4000000 7000000 36000000 Sysmiss how much of an obstacle are crime, theft and disorder to this establishment? how much of an obstacle are crime, theft and disorder to this establishment? how much of an obstacle are crime, theft and disorder to this establishment? how much of an obstacle are crime, theft and disorder to this establishment? how much of an obstacle are crime, theft and disorder to this establishment? SHOW CARD Are crime, theft and disorder No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment? 1) The manager should be given a card with the different alternatives for 'degree of obstacle' (from 0 to 4). 2) Sensitive question, no clarification can be offered 393 -9 do not know -7 does not apply no obstacle 1 minor obstacle 2 moderate obstacle 3 major obstacle 4 very severe obstacle % material inputs or services paid for before the delivery, 2008 % material inputs or services paid for before the delivery, 2008 % material inputs or services paid for before the delivery, 2008 % material inputs or services paid for before the delivery, 2008 % material inputs or services paid for before the delivery, 2008 1) READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: I would like to ask you a few questions about how you finance the operations of this establishment. 2) Show card In fiscal year 2008, what percent, as a proportion of the value of total annual purchases of material inputs or services, were: Paid for before the delivery? INTERVIEWER: CHECK THAT TOTAL SUMS TO100% 393 -9 do not know 1 2 3 5 10 15 20 25 30 31 34 40 50 60 70 74 75 80 85 90 100 And what percent were paid for on delivery? And what percent were paid for on delivery? And what percent were paid for on delivery? And what percent were paid for on delivery? And what percent were paid for on delivery? In fiscal year 2008, what percent, as a proportion of the value of total annual purchases of material inputs or services, were: Paid for on delivery? INTERVIEWER: CHECK THAT TOTAL SUMS TO100% 393 -9 do not know 1 5 10 15 20 25 30 35 40 45 50 55 58 60 66 70 75 80 85 90 92 95 100 And what percent were paid for after delivery? And what percent were paid for after delivery? And what percent were paid for after delivery? And what percent were paid for after delivery? And what percent were paid for after delivery? In fiscal year 2008, what percent, as a proportion of the value of total annual purchases of material inputs or services, were: Paid for after delivery? INTERVIEWER: CHECK THAT TOTAL SUMS TO100% 393 -9 do not know 3 5 10 15 20 25 26 30 35 40 50 55 59 60 70 75 80 90 95 98 100 % of total annual sales paid for before the delivery in last fiscal year % of total annual sales paid for before the delivery in last fiscal year % of total annual sales paid for before the delivery in last fiscal year % of total annual sales paid for before the delivery in last fiscal year % of total annual sales paid for before the delivery in last fiscal year SHOW CARD In fiscal year 2008, what percent of this establishment's total annual sales of its goods or services were: Paid for before the delivery? 1) The questions refer to an establishment's ability to provide and be provided trade credit arrangements with suppliers and customers. a. Paid before delivery means the invoice was paid before the shipment arrived. b. Paid for on delivery means that the payment was made at the time the shipment arrived. c. Paid for after delivery means that the payment was made at some period after the shipment had arrived. 2) INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 393 -9 do not know 1 2 5 10 15 20 25 30 40 45 50 55 60 65 70 74 75 80 100 and what percent were: paid on delivery? and what percent were: paid on delivery? and what percent were: paid on delivery? and what percent were: paid on delivery? and what percent were: paid on delivery? SHOW CARD In fiscal year 2008, what percent of this establishment's total annual sales of its goods or services were: Paid for on delivery? 1) The questions refer to an establishment's ability to provide and be provided trade credit arrangements with suppliers and customers. a. Paid before delivery means the invoice was paid before the shipment arrived. b. Paid for on delivery means that the payment was made at the time the shipment arrived. c. Paid for after delivery means that the payment was made at some period after the shipment had arrived. 2) INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 393 -9 do not know 1 5 10 15 20 25 30 35 40 50 55 60 70 75 80 85 90 95 98 100 and what percent were: paid after delivery? and what percent were: paid after delivery? and what percent were: paid after delivery? and what percent were: paid after delivery? and what percent were: paid after delivery? SHOW CARD In fiscal year 2008, what percent of this establishment's total annual sales of its goods or services were: Paid for after delivery? 1) The questions refer to an establishment's ability to provide and be provided trade credit arrangements with suppliers and customers. a. Paid before delivery means the invoice was paid before the shipment arrived. b. Paid for on delivery means that the payment was made at the time the shipment arrived. c. Paid for after delivery means that the payment was made at some period after the shipment had arrived. 2) INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 393 -9 do not know 3 5 9 10 15 20 25 26 30 35 40 50 55 60 70 75 80 85 90 98 100 in 2008, % working capital financed from: Internal funds\ Retained earnings in 2008, % working capital financed from: Internal funds\ Retained earnings in 2008, % working capital financed from: Internal funds\ Retained earnings in 2008, % working capital financed from: Internal funds\ Retained earnings in 2008, % working capital financed from: Internal funds\ Retained earnings INTERVIEWER: SHOW CARD Over fiscal year 2008, please estimate the proportion of this establishment's working capital that was financed from each of the following sources? Internal funds/Retained earnings INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 393 -9 do not know 5 10 15 20 25 30 35 40 43 45 50 55 58 60 62 65 70 75 80 85 90 95 100 Borrowed from banks (private and state-owned) Borrowed from banks (private and state-owned) Borrowed from banks (private and state-owned) Borrowed from banks (private and state-owned) Borrowed from banks (private and state-owned) INTERVIEWER: SHOW CARD Over fiscal year 2008, please estimate the proportion of this establishment's working capital that was financed from each of the following sources? Borrowed from banks (private and state-owned) INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 393 -9 do not know 5 10 15 20 22 25 30 35 38 40 50 60 65 70 75 78 80 90 95 100 Borrowed from non-bank financial institutions Borrowed from non-bank financial institutions Borrowed from non-bank financial institutions Borrowed from non-bank financial institutions Borrowed from non-bank financial institutions INTERVIEWER: SHOW CARD Over fiscal year 2008, please estimate the proportion of this establishment's working capital that was financed from each of the following sources? Borrowed from non-bank financial institutions INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 393 -9 do not know 5 10 15 18 20 22 25 30 40 50 70 100 Purchases on credit from suppliers and advances from customers Purchases on credit from suppliers and advances from customers Purchases on credit from suppliers and advances from customers Purchases on credit from suppliers and advances from customers Purchases on credit from suppliers and advances from customers INTERVIEWER: SHOW CARD Over fiscal year 2008, please estimate the proportion of this establishment's working capital that was financed from each of the following sources? Purchases on credit from suppliers and advances from customers INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 393 -9 do not know 3 5 10 15 20 25 27 30 35 40 50 60 65 70 75 80 90 100 Other (moneylenders, friends, relatives, etc.) Other (moneylenders, friends, relatives, etc.) Other (moneylenders, friends, relatives, etc.) Other (moneylenders, friends, relatives, etc.) Other (moneylenders, friends, relatives, etc.) INTERVIEWER: SHOW CARD Over fiscal year 2008, please estimate the proportion of this establishment's working capital that was financed from each of the following sources? Other (moneylenders, friends, relatives, etc.) INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 393 -9 do not know 2 5 10 15 20 25 30 50 100 did this establishment purchase any fixed assets in last fiscal yr? did this establishment purchase any fixed assets in last fiscal yr? did this establishment purchase any fixed assets in last fiscal yr? did this establishment purchase any fixed assets in last fiscal yr? did this establishment purchase any fixed assets in last fiscal yr? In fiscal year 2008, did this establishment purchase any fixed assets, such as machinery, vehicles, equipment, land or buildings? If answer is No or Don't Know then GO TO QUESTION K.6 Purchase of fixed assets, investments, etc. Self-explanatory 393 -9 don't know (spontaneous) 1 yes 2 no total annual expenditure for purchases of equipment in last fiscal yr total annual expenditure for purchases of equipment in last fiscal yr total annual expenditure for purchases of equipment in last fiscal yr total annual expenditure for purchases of equipment in last fiscal yr total annual expenditure for purchases of equipment in last fiscal yr In fiscal year 2008, how much did this establishment spend on purchases of: Machinery, vehicles, and equipment (new or used) The category machinery, vehicles and equipment is the annual investment of anything used directly by this establishment to produce. Vehicles include transport and loading and unloading vehicles. It should include not only the purchase cost but also all other costs involved in the investment such as transport of the item and installation cost. Computer hardware should be considered under equipment Land, buildings is the annual investment in land, buildings and structures used directly or indirectly by this establishment to produce goods and services. Included are expenditures for new and used structures (including those under construction at the end of last complete fiscal year), fixtures and equipment, additions, major alterations and improvements to existing facilities, and capitalized repairs. 191 202 -9 do not know 25000 25750 55000 100000 125000 150000 200000 210000 235000 250000 300000 350000 375000 400000 500000 525000 600000 700000 800000 925000 1000000 1167000 1200000 1225000 1500000 1600000 2000000 2050000 2092000 2500000 2756500 3000000 3500000 3750000 4000000 4500000 5000000 5500000 6000000 6500000 7000000 7500000 8000000 8500000 9000000 9250000 9700000 10000000 10200000 10500000 11000000 12000000 15000000 16000000 17000000 18000000 20000000 21327345 22000000 23000000 25000000 25600000 30000000 31000000 35000000 40000000 42500000 46000000 49000000 50000000 60000000 67000000 69000000 100000000 113000000 150000000 200000000 250000000 550000000 600000000 1500000000 5200000000 Sysmiss total annual expenditure for purchases of land and buildings in last fiscal yr total annual expenditure for purchases of land and buildings in last fiscal yr total annual expenditure for purchases of land and buildings in last fiscal yr total annual expenditure for purchases of land and buildings in last fiscal yr total annual expenditure for purchases of land and buildings in last fiscal yr In fiscal year 2008, how much did this establishment spend on purchases of: Land and buildings The category machinery, vehicles and equipment is the annual investment of anything used directly by this establishment to produce. Vehicles include transport and loading and unloading vehicles. It should include not only the purchase cost but also all other costs involved in the investment such as transport of the item and installation cost. Computer hardware should be considered under equipment Land, buildings is the annual investment in land, buildings and structures used directly or indirectly by this establishment to produce goods and services. Included are expenditures for new and used structures (including those under construction at the end of last complete fiscal year), fixtures and equipment, additions, major alterations and improvements to existing facilities, and capitalized repairs. 191 202 -9 do not know 100 1000000 2000000 3000000 5000000 8000000 10000000 15000000 18000000 20000000 50000000 60000000 76000000 100000000 350000000 400000000 Sysmiss % of fixed assets funded by internal funds\ retained earnings in last fiscal yr % of fixed assets funded by internal funds\ retained earnings in last fiscal yr % of fixed assets funded by internal funds\ retained earnings in last fiscal yr % of fixed assets funded by internal funds\ retained earnings in last fiscal yr % of fixed assets funded by internal funds\ retained earnings in last fiscal yr SHOW CARD Over fiscal year 2008, please estimate the proportion of this establishment's total purchase of fixed assets that was financed from each of the following sources? Internal funds or retained earnings 1) Fixed assets include any indivisible purchase made by the establishment as described in K.4. Examples include machinery/equipment, land, buildings, building improvements, etc. The source of funds for these purchases may be diverse, so it is important for the enumerator to make sure that the various sources do add up to 100%. 2) INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 191 202 -9 do not know 8 10 20 25 30 35 40 43 48 50 55 60 65 70 75 80 85 95 100 Sysmiss owners’ contributions or issued new equity owners’ contributions or issued new equity owners’ contributions or issued new equity owners’ contributions or issued new equity owners’ contributions or issued new equity SHOW CARD Over fiscal year 2008, please estimate the proportion of this establishment's total purchase of fixed assets that was financed from each of the following sources? Owners' contribution or issued new equity shares 1) Fixed assets include any indivisible purchase made by the establishment as described in K.4. Examples include machinery/equipment, land, buildings, building improvements, etc. The source of funds for these purchases may be diverse, so it is important for the enumerator to make sure that the various sources do add up to 100%. 2) INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 191 202 -9 do not know 2 5 10 20 40 50 60 75 90 Sysmiss Borrowed from banks (private and state-owned) Borrowed from banks (private and state-owned) Borrowed from banks (private and state-owned) Borrowed from banks (private and state-owned) Borrowed from banks (private and state-owned) SHOW CARD Over fiscal year 2008, please estimate the proportion of this establishment's total purchase of fixed assets that was financed from each of the following sources? Borrowed from banks (private and state-owned) INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 191 202 -9 do not know 9 10 15 20 30 40 50 60 65 80 90 92 100 Sysmiss Borrowed from non-bank financial institutions Borrowed from non-bank financial institutions Borrowed from non-bank financial institutions Borrowed from non-bank financial institutions Borrowed from non-bank financial institutions SHOW CARD Over fiscal year 2008, please estimate the proportion of this establishment's total purchase of fixed assets that was financed from each of the following sources? Borrowed from non-bank financial institutions INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 191 202 -9 do not know 10 15 20 28 30 40 100 Sysmiss purchases on credit from suppliers and advances from customers purchases on credit from suppliers and advances from customers purchases on credit from suppliers and advances from customers purchases on credit from suppliers and advances from customers purchases on credit from suppliers and advances from customers SHOW CARD Over fiscal year 2008, please estimate the proportion of this establishment's total purchase of fixed assets that was financed from each of the following sources? Purchases on credit from suppliers and advances from customers 1) Fixed assets include any indivisible purchase made by the establishment as described in K.4. Examples include machinery/equipment, land, buildings, building improvements, etc. The source of funds for these purchases may be diverse, so it is important for the enumerator to make sure that the various sources do add up to 100%. 2) INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 191 202 -9 do not know 5 10 20 27 30 35 50 100 Sysmiss other (moneylenders, friends, relatives, bonds, commercial papers etc) other (moneylenders, friends, relatives, bonds, commercial papers etc) other (moneylenders, friends, relatives, bonds, commercial papers etc) other (moneylenders, friends, relatives, bonds, commercial papers etc) other (moneylenders, friends, relatives, bonds, commercial papers etc) Over fiscal year 2008, please estimate the proportion of this establishment's total purchase of fixed assets that was financed from each of the following sources: Other (moneylenders, friends, relatives, bonds, commercial papers etc) 191 202 -9 do not know 2 5 10 50 80 Sysmiss does this establishment have a checking and\or saving account? does this establishment have a checking and\or saving account? does this establishment have a checking and\or saving account? does this establishment have a checking and\or saving account? does this establishment have a checking and\or saving account? Now let's talk about the establishment's current situation. At this time, does this establishment have a checking or savings account? Checking/ savings account. Self-explanatory 393 -9 don't know (spontaneous) 1 yes 2 no at this time, does this establishment have an overdraft facility? at this time, does this establishment have an overdraft facility? at this time, does this establishment have an overdraft facility? at this time, does this establishment have an overdraft facility? at this time, does this establishment have an overdraft facility? At this time, does this establishment have an overdraft facility? An overdraft facility is a flexible account that allows firms to draw upon in the event their account balance becomes negative. The firm will incur fees or are subject to interest payments if they exercise this option. 393 -9 don't know (spontaneous) 1 yes 2 no for this establishment’s overdraft facility, what is the average interest rate? for this establishment’s overdraft facility, what is the average interest rate? for this establishment’s overdraft facility, what is the average interest rate? for this establishment’s overdraft facility, what is the average interest rate? for this establishment’s overdraft facility, what is the average interest rate? For this establishment's overdraft facility, what is the average interest rate? 222 171 -9 do not know 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 20 25 60 100 Sysmiss does this establishment have a line of credit or loan from a financial inst.? does this establishment have a line of credit or loan from a financial inst.? does this establishment have a line of credit or loan from a financial inst.? does this establishment have a line of credit or loan from a financial inst.? does this establishment have a line of credit or loan from a financial inst.? At this time, does this establishment have a line of credit or a loan from a financial institution? If answer is No or Don't Know then GO TO QUESTION K.16 A line of credit is an available amount of credit that the establishment can draw upon or leave untapped. Lines of credit usually carry monthly interest rates, and are repaid quickly (as soon as the establishment's cash flow allows for repayment). They may or may not have a defined date of expiration. A loan is generally a much less flexible form of finance. It comes in fixed amounts (rather than ranges), carry annual interest rates (either fixed or floating), and they carry a determined term to maturity (finite period for repayment). 393 -9 don't know (spontaneous) 1 yes 2 no was this most recent credit in the form of? was this most recent credit in the form of? was this most recent credit in the form of? was this most recent credit in the form of? was this most recent credit in the form of? Was this most recent credit in the form of? 112 281 -9 don't know (spontaneous) 1 line of credit 2 loan Sysmiss type of financial institution that granted the line of credit or loan type of financial institution that granted the line of credit or loan type of financial institution that granted the line of credit or loan type of financial institution that granted the line of credit or loan type of financial institution that granted the line of credit or loan 1) INTERVIEWER: IN NEXT QUESTIONS ASK EITHER LINE OF CREDIT OR LOAN DEPENDING ON THE ANSWER GIVEN TO QUESTION AFK8A. 2) SHOW CARD Referring to the most recent line of credit or loan, what type of financial institution granted this loan? Private commercial banks State-owned banks or government agency Non-bank financial institutions which include microfinance institutions, credit cooperatives, credit unions, or finance companies Other Institutions that granted loan. Self-explanatory 112 281 -9 1 Private commercial banks 2 State-owned banks or government agency 3 Non-bank financial institutions 4 Other Sysmiss in what year was the most recent line of credit or loan approved? in what year was the most recent line of credit or loan approved? in what year was the most recent line of credit or loan approved? in what year was the most recent line of credit or loan approved? in what year was the most recent line of credit or loan approved? Referring only to this most recent line of credit or loan, in what year was the most recent line of credit or loan approved? INTERVIEWER: PROVIDE FOUR DIGITS FOR YEAR 112 281 -9 don't know (spontaneous) 2002 2003 2005 2006 2007 2008 2009 Sysmiss what is the rate of interest of this most recent [line of credit or loan]? what is the rate of interest of this most recent [line of credit or loan]? what is the rate of interest of this most recent [line of credit or loan]? what is the rate of interest of this most recent [line of credit or loan]? what is the rate of interest of this most recent [line of credit or loan]? What is the rate of interest of this most recent [line of credit or loan]? 112 281 -9 don't know (spontaneous) 2 4 5 6 7 8 9 10 11 12 13 14 15 16 20 30 Sysmiss for the most recent loan, what was the value at the time of approval? for the most recent loan, what was the value at the time of approval? for the most recent loan, what was the value at the time of approval? for the most recent loan, what was the value at the time of approval? for the most recent loan, what was the value at the time of approval? Referring only to this most recent loan or line of credit, what was its value at the time of approval? Value of the loan. Self-explanatory 112 281 -9 don't know (spontaneous) -8 ref (spontaneous) 200000 500000 600000 1500000 2000000 3000000 4000000 5000000 6000000 7000000 8000000 10000000 12000000 15000000 16000000 18000000 20000000 22000000 25000000 30000000 34000000 35000000 50000000 60000000 63000000 70000000 75000000 95600000 100000000 150000000 200000000 250000000 270000000 300000000 400000000 500000000 600000000 758000000 1200000000 1500000000 6000000000 12000000000 Sysmiss financing required for the most recent line of credit or loan financing required for the most recent line of credit or loan financing required for the most recent line of credit or loan financing required for the most recent line of credit or loan financing required for the most recent line of credit or loan Referring only to this most recent loan or line of credit, did the financing require collateral? Collateral refers to property of the business or personal property of the manager or owners that is used to secure the loan in the event that the establishment defaults on its payment obligations. Collateral only refers to real property or financial assets, not to personal guarantees by third parties. 112 281 -9 don't know (spontaneous) 1 yes 2 no Sysmiss type of collateral required for the most recent loan? land, buildings type of collateral required for the most recent loan? land, buildings type of collateral required for the most recent loan? land, buildings type of collateral required for the most recent loan? land, buildings type of collateral required for the most recent loan? land, buildings INTERVIEWER: READ OUT Referring only to this most recent loan or line of credit, what type of collateral was required? Land, buildings under ownership of the establishment Collateral refers to property of the business or personal property of the manager or owners that is used to secure the loan in the event that the establishment defaults on its payment obligations. Collateral only refers to real property or financial assets, not to personal guarantees by third parties. 99 294 -9 don't know (spontaneous) 1 yes 2 no Sysmiss type of collateral required for the most recent loan? equipment type of collateral required for the most recent loan? equipment type of collateral required for the most recent loan? equipment type of collateral required for the most recent loan? equipment type of collateral required for the most recent loan? equipment Referring only to this most recent loan or line of credit, what type of collateral was required? Machinery and equipment including movables Collateral refers to property of the business or personal property of the manager or owners that is used to secure the loan in the event that the establishment defaults on its payment obligations. Collateral only refers to real property or financial assets, not to personal guarantees by third parties. 99 294 -9 don't know (spontaneous) 1 yes 2 no Sysmiss type of collateral required for the most recent loan? accounts type of collateral required for the most recent loan? accounts type of collateral required for the most recent loan? accounts type of collateral required for the most recent loan? accounts type of collateral required for the most recent loan? accounts Referring only to this most recent loan or line of credit, what type of collateral was required? Accounts receivable and inventories Collateral refers to property of the business or personal property of the manager or owners that is used to secure the loan in the event that the establishment defaults on its payment obligations. Collateral only refers to real property or financial assets, not to personal guarantees by third parties. 99 294 -9 don't know (spontaneous) 1 yes 2 no Sysmiss type of collateral required for the most recent loan? personal assets type of collateral required for the most recent loan? personal assets type of collateral required for the most recent loan? personal assets type of collateral required for the most recent loan? personal assets type of collateral required for the most recent loan? personal assets Referring only to this most recent loan or line of credit, what type of collateral was required? Personal assets of owner (house, etc.) Collateral refers to property of the business or personal property of the manager or owners that is used to secure the loan in the event that the establishment defaults on its payment obligations. Collateral only refers to real property or financial assets, not to personal guarantees by third parties. 99 294 -9 don't know (spontaneous) 1 yes 2 no Sysmiss type of collateral required for the most recent loan? other type of collateral required for the most recent loan? other type of collateral required for the most recent loan? other type of collateral required for the most recent loan? other type of collateral required for the most recent loan? other Referring only to this most recent loan or line of credit, what type of collateral was required? Other forms of collateral not included in the categories above Collateral refers to property of the business or personal property of the manager or owners that is used to secure the loan in the event that the establishment defaults on its payment obligations. Collateral only refers to real property or financial assets, not to personal guarantees by third parties. 99 294 -9 don't know (spontaneous) 1 yes 2 no Sysmiss approx. collateral needed as % of the loan value \ value of the line of credit approx. collateral needed as % of the loan value \ value of the line of credit approx. collateral needed as % of the loan value \ value of the line of credit approx. collateral needed as % of the loan value \ value of the line of credit approx. collateral needed as % of the loan value \ value of the line of credit Referring only to this most recent line of credit or loan, what was the approximate value of the collateral required? 99 294 -9 don't know (spontaneous) 700000 1000000 2500000 4200000 5000000 6000000 7000000 10000000 11000000 15000000 18000000 19000000 20000000 25000000 27000000 30000000 40000000 50000000 56000000 60000000 70000000 80000000 90000000 95000000 100000000 110000000 120000000 250000000 300000000 310000000 400000000 500000000 600000000 750000000 900000000 1000000000 1200000000 3000000000 4000000000 Sysmiss in last fiscal yr, did establishment apply for new loans/lines of credit? in last fiscal yr, did establishment apply for new loans/lines of credit? in last fiscal yr, did establishment apply for new loans/lines of credit? in last fiscal yr, did establishment apply for new loans/lines of credit? in last fiscal yr, did establishment apply for new loans/lines of credit? Referring again to the last fiscal year 2008, did this establishment apply for any loans or lines of credit? Apply for new loans in last year. Self-explanatory 393 -9 don't know (spontaneous) 1 yes 2 no main reason for not applying for new loans or new lines of credit main reason for not applying for new loans or new lines of credit main reason for not applying for new loans or new lines of credit main reason for not applying for new loans or new lines of credit main reason for not applying for new loans or new lines of credit SHOW CARD What was the main reason why this establishment did not apply for any line of credit or loan in fiscal year 2008? No need for a loan - establishment has sufficient capital Application procedures for loans or lines of credit are complex Interest rates are not favorable Collateral requirements are too high Size of loan and maturity are insufficient It is necessary to make informal payments to get bank loans Did not think it would be approved Other Reasons for not applying for loan last year. Self-explanatory 245 148 -9 don't know (spontaneous) 1 no need for a loan - establishment has sufficient capital 2 application procedures for loans or lines of credit are complex 3 interest rates are not favorable 4 collateral requirements are too high 5 size of loan and maturity are insufficient 6 did not think it would be approved 7 other Sysmiss financial statements checked & certified by external auditor in last fiscal yr? financial statements checked & certified by external auditor in last fiscal yr? financial statements checked & certified by external auditor in last fiscal yr? financial statements checked & certified by external auditor in last fiscal yr? financial statements checked & certified by external auditor in last fiscal yr? In fiscal year 2008, did this establishment have its annual financial statements checked and certified by an external auditor? Certification of financial statements by external auditor. Self-explanatory 393 -9 don't know (spontaneous) 1 yes 2 no how much of an obstacle is: access to finance how much of an obstacle is: access to finance how much of an obstacle is: access to finance how much of an obstacle is: access to finance how much of an obstacle is: access to finance SHOW CARD Is access to finance, which includes availability and cost, interest rates, fees and collateral requirements, No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment? 1) The manager should be given a card with the different alternatives for 'degree of obstacle' (from 0 to 4). 2) Sensitive question, no clarification can be offered 393 -9 do not know -7 does not apply no obstacle 1 minor obstacle 2 moderate obstacle 3 major obstacle 4 very severe obstacle the court system is fair, impartial and uncorrupted the court system is fair, impartial and uncorrupted the court system is fair, impartial and uncorrupted the court system is fair, impartial and uncorrupted the court system is fair, impartial and uncorrupted SHOW CARD I am going to read some statements that describe the courts system and how it could affect business. For each statement, please tell me if you Strongly disagree, Tend to disagree, Tend to agree, or Strongly agree. "The court system is fair, impartial and uncorrupted." Self-explanatory 393 -9 don't know (spontaneous) 1 strongly disagree 2 tend to disagree 3 tend to agree 4 strongly agree the court system is able to enforce its decisions. the court system is able to enforce its decisions. the court system is able to enforce its decisions. the court system is able to enforce its decisions. the court system is able to enforce its decisions. SHOW CARD I am going to read some statements that describe the courts system and how it could affect business. For each statement, please tell me if you Strongly disagree, Tend to disagree, Tend to agree, or Strongly agree. "The court system is able to enforce its decisions." 393 -9 don't know (spontaneous) 1 strongly disagree 2 tend to disagree 3 tend to agree 4 strongly agree Government officials interpretations of the laws are consistent and predictable Government officials interpretations of the laws are consistent and predictable Government officials interpretations of the laws are consistent and predictable Government officials interpretations of the laws are consistent and predictable Government officials interpretations of the laws are consistent and predictable INTERVIEWER: SHOW CARD I am going to read some statements that describe the courts and the way government officials interpret laws and regulations that affect this establishment’s business. For each statement, please tell me if you Strongly disagree, Tend to disagree, Tend to agree, or Strongly agree. “Government officials’ interpretations of the laws and regulations affecting this establishment are consistent and predictable.” 393 -9 don't know (spontaneous) 1 strongly disagree 2 tend to disagree 3 tend to agree 4 strongly agree confident that legal system uphold contract & property rights in bus. disputes confident that legal system uphold contract & property rights in bus. disputes confident that legal system uphold contract & property rights in bus. disputes confident that legal system uphold contract & property rights in bus. disputes confident that legal system uphold contract & property rights in bus. disputes SHOW CARD I am going to read some statements that describe the courts system and how it could affect business. For each statement, please tell me if you Strongly disagree, Tend to disagree, Tend to agree, or Strongly agree. "I am confident that the legal system will uphold my contract and property rights in business disputes." 393 -9 don't know (spontaneous) 1 strongly disagree 2 tend to disagree 3 tend to agree 4 strongly agree had a payment dispute in last 2yrs over payments owed involving a 3rd party had a payment dispute in last 2yrs over payments owed involving a 3rd party had a payment dispute in last 2yrs over payments owed involving a 3rd party had a payment dispute in last 2yrs over payments owed involving a 3rd party had a payment dispute in last 2yrs over payments owed involving a 3rd party In the last 2 years, did your establishment have a payment dispute over payments owed to it in which a third party (such as arbiters, collecting agency or judicial system) was involved? If answer is No or Don't know then GO TO QUESTION J.2 393 -9 don't know (spontaneous) 1 yes 2 no was the court system used to resolve this payment dispute? was the court system used to resolve this payment dispute? was the court system used to resolve this payment dispute? was the court system used to resolve this payment dispute? was the court system used to resolve this payment dispute? Was the court system used to resolve this payment dispute? If answer is No or Don't know then GO TO QUESTION J.2 95 298 -9 don't know (spontaneous) 1 yes 2 no Sysmiss was a court judgment made for this payment dispute? was a court judgment made for this payment dispute? was a court judgment made for this payment dispute? was a court judgment made for this payment dispute? was a court judgment made for this payment dispute? Was a court judgment made for this payment dispute? If answer is No or Don't know or Still in process then GO TO QUESTION J.2 35 358 -9 don't know (spontaneous) 1 yes 2 no 3 still in process Sysmiss no. weeks taken for courts to come to judgment on this payment dispute no. weeks taken for courts to come to judgment on this payment dispute no. weeks taken for courts to come to judgment on this payment dispute no. weeks taken for courts to come to judgment on this payment dispute no. weeks taken for courts to come to judgment on this payment dispute How many weeks did it take the courts to come to judgment on this payment dispute (from the day the establishment first took court action until the moment a judgment was made)? 19 374 -9 don't know (spontaneous) 1 less than one week 2 3 8 12 16 24 52 Sysmiss was this decision of the court enforced? was this decision of the court enforced? was this decision of the court enforced? was this decision of the court enforced? was this decision of the court enforced? Was this decision of the court enforced? If answer is No or Don't know or Still in process then GO TO QUESTION J.2 20 373 -9 don't know (spontaneous) 1 yes 2 no 3 still in process Sysmiss how many weeks did it take to enforce this court judgment? how many weeks did it take to enforce this court judgment? how many weeks did it take to enforce this court judgment? how many weeks did it take to enforce this court judgment? how many weeks did it take to enforce this court judgment? How many weeks did it take to enforce this court judgment? 13 380 -9 don't know (spontaneous) 1 less than one week 2 4 9 10 24 Sysmiss what % of senior management time was spent in dealing with govt regulations? what % of senior management time was spent in dealing with govt regulations? what % of senior management time was spent in dealing with govt regulations? what % of senior management time was spent in dealing with govt regulations? what % of senior management time was spent in dealing with govt regulations? In a typical week over the last year, what percentage of total senior management's time was spent on dealing with requirements imposed by government regulations? [By senior management I mean managers, directors, and officers above direct supervisors of production/sales workers. Some examples of government regulations are taxes, customs, labor regulations, licensing and registration, including dealings with officials and completing forms] Percent of total senior management's time. Ask managers to estimate what percentage of their time senior managers spend dealing with government regulations, inspections, negotiations and other bureaucratic burden. This is time that would otherwise be spent on business matters. It should not include time spent negotiating procurement contracts with the government - only time dealing with red tape and bureaucracy. 393 -9 don't know (spontaneous) no time was spent 1 2 3 4 5 6 7 9 10 11 14 15 20 25 26 30 33 40 45 50 60 65 70 75 80 90 95 100 over the last 12 months, was this establishment inspected by tax officials? over the last 12 months, was this establishment inspected by tax officials? over the last 12 months, was this establishment inspected by tax officials? over the last 12 months, was this establishment inspected by tax officials? over the last 12 months, was this establishment inspected by tax officials? Over the last year, was this establishment visited or inspected by tax officials? If answer is No or Don't Know then GO TO QUESTION J.6a Visitations and inspections from tax inspectorate officials. Self-explanatory 393 -9 don't know (spontaneous) 1 yes 2 no frequency of inspections/requirement for meeting by tax officials frequency of inspections/requirement for meeting by tax officials frequency of inspections/requirement for meeting by tax officials frequency of inspections/requirement for meeting by tax officials frequency of inspections/requirement for meeting by tax officials Over the last year, how many times was this establishment either inspected by tax officials or required to meet with them? Self-explanatory 275 118 -9 don't know (spontaneous) 1 2 3 4 5 6 7 10 12 30 Sysmiss in any of these inspections was a gift or informal requested ? in any of these inspections was a gift or informal requested ? in any of these inspections was a gift or informal requested ? in any of these inspections was a gift or informal requested ? in any of these inspections was a gift or informal requested ? In any of these inspections or meetings was a gift or informal payment expected or requested? 1) Bribes from tax inspectors. Self-explanatory 2) Sensitive question, no clarification can be offered 275 118 -9 don't know (spontaneous) -8 ref (spontaneous) 1 yes 2 no Sysmiss government contract secured (or attempted) in the last 12 months? government contract secured (or attempted) in the last 12 months? government contract secured (or attempted) in the last 12 months? government contract secured (or attempted) in the last 12 months? government contract secured (or attempted) in the last 12 months? Over the last year, has this establishment secured or attempted to secure a government contract? If answer is No or Don't Know then GO TO QUESTION J.7 Self-explanatory 393 -9 don't know (spontaneous) 1 yes 2 no % of contract value av. firm pays in informal gifts to govt to secure contract? % of contract value av. firm pays in informal gifts to govt to secure contract? % of contract value av. firm pays in informal gifts to govt to secure contract? % of contract value av. firm pays in informal gifts to govt to secure contract? % of contract value av. firm pays in informal gifts to govt to secure contract? When establishments like this one do business with the government, what percent of the contract value would be typically paid in informal payments or gifts to secure the contract? 1) Percent of the contract value. The question is designed to get at the size of the unaudited or unreported payment that is made to a government officials that directly aided in granting a government contract, in part or in whole, or expanded the size of the contract to include the establishment's business. Again, notice the wording (phrasing) of the question: it asks for the respondent to answer for the “typical” establishment, rather than the establishment being interviewed. 2) Sensitive question, no clarification can be offered 158 235 -9 don't know (spontaneous) -8 refusal (spontaneous) no payments 1 5 10 20 25 Sysmiss percent of total annual sales paid in informal payments percent of total annual sales paid in informal payments percent of total annual sales paid in informal payments percent of total annual sales paid in informal payments percent of total annual sales paid in informal payments It is said that establishments are sometimes required to make gifts or informal payments to public officials to "get things done" with regard to customs, taxes, licenses, regulations, services etc. On average, what percent of total annual sales, or estimated total annual value, do establishments like this one pay in informal payments or gifts to public officials for this purpose? Percent of total annual sales paid as informal payment PROVIDE EITHER ONE OR THE OTHER, NOT BOTH 1) Size of informal payments/gifts Informal payments are payments made to government officials that are unaudited or unreported. They are generally given to an official with the expectation that a service will be performed (such as granting a business license), a violation overlooked (such as violation of health regulation), or because the official threatens the business. Notice the wording (phrasing) of the question: it asks for the respondent to answer for establishments “like this one” rather than the establishment being interviewed. 2) Sensitive question, no clarification can be offered 262 131 -9 don't know (spontaneous) -8 refusal (spontaneous) no payments 2 3 4 10 20 40 100 Sysmiss total annual informal payment total annual informal payment total annual informal payment total annual informal payment total annual informal payment It is said that establishments are sometimes required to make gifts or informal payments to public officials to "get things done" with regard to customs, taxes, licenses, regulations, services etc. On average, what percent of total annual sales, or estimated total annual value, do establishments like this one pay in informal payments or gifts to public officials for this purpose? Total annual informal payment PROVIDE EITHER ONE OR THE OTHER, NOT BOTH 1) Size of informal payments/gifts Informal payments are payments made to government officials that are unaudited or unreported. They are generally given to an official with the expectation that a service will be performed (such as granting a business license), a violation overlooked (such as violation of health regulation), or because the official threatens the business. Notice the wording (phrasing) of the question: it asks for the respondent to answer for establishments “like this one” rather than the establishment being interviewed. 2) Sensitive question, no clarification can be offered 131 262 -9 don't know (spontaneous) -8 refusal (spontaneous) no payments 300000 800000 1000000 300000000 Sysmiss what % of sales does your typical competitor firm declare for tax purposes? what % of sales does your typical competitor firm declare for tax purposes? what % of sales does your typical competitor firm declare for tax purposes? what % of sales does your typical competitor firm declare for tax purposes? what % of sales does your typical competitor firm declare for tax purposes? Recognizing the difficulties many establishments face in fully complying with taxes and regulations, at the present time what percent of total annual sales would you estimate the typical establishment in your line of business declares for tax purposes? 393 -9 don't know (spontaneous) -8 refusal (spontaneous) 2 6 13 15 18 20 21 25 28 35 40 45 50 60 70 75 80 90 95 97 98 100 application to obtain an import license submitted over the last 2 years? application to obtain an import license submitted over the last 2 years? application to obtain an import license submitted over the last 2 years? application to obtain an import license submitted over the last 2 years? application to obtain an import license submitted over the last 2 years? Over the last two years, did this establishment submit an application to obtain an import license? If anwer is No or Don't Know then GO TO QUESTION J.13 Application for import license Self-explanatory 393 -9 don't know (spontaneous) 1 yes 2 no how many days did it take to obtain your import license? how many days did it take to obtain your import license? how many days did it take to obtain your import license? how many days did it take to obtain your import license? how many days did it take to obtain your import license? Approximately how many days did it take to obtain this import license from the day of the application to the day it was granted? Wait for import license Self-explanatory 40 353 -9 don't know (spontaneous) -6 still in process -5 application denied 1 less than one day 2 3 5 6 7 10 14 18 20 30 60 Sysmiss when you applied for an import license, was an informal gift requested? when you applied for an import license, was an informal gift requested? when you applied for an import license, was an informal gift requested? when you applied for an import license, was an informal gift requested? when you applied for an import license, was an informal gift requested? In reference to that application for an import license, was an informal gift or payment expected or requested? 1) Bribe for import license Self-explanatory 2) Sensitive question, no clarification can be offered 40 353 -9 don't know (spontaneous) -8 ref (spontaneous) 1 yes 2 no Sysmiss application to obtain an operating license submitted over last 2 years? application to obtain an operating license submitted over last 2 years? application to obtain an operating license submitted over last 2 years? application to obtain an operating license submitted over last 2 years? application to obtain an operating license submitted over last 2 years? Over the last two years, did this establishment submit an application to obtain an operating license? If answer is No or Don't Know then GO TO QUESTION J.30 Application for operating license Self-explanatory-Includes renewals of operating licenses 393 -9 don't know (spontaneous) 1 yes 2 no how many days did it take to obtain your operating license? how many days did it take to obtain your operating license? how many days did it take to obtain your operating license? how many days did it take to obtain your operating license? how many days did it take to obtain your operating license? Approximately how many days did it take to obtain this operating license from the day of the application to the day it was granted? Wait for operating license Self-explanatory 32 361 -9 don't know (spontaneous) -6 still in process -5 application denied 1 less than one day 2 3 6 7 10 14 15 30 90 180 Sysmiss when you applied for an operating license was an informal gift requested? when you applied for an operating license was an informal gift requested? when you applied for an operating license was an informal gift requested? when you applied for an operating license was an informal gift requested? when you applied for an operating license was an informal gift requested? In reference to that application for an operating license, was an informal gift or payment expected or requested? Self-explanatory 32 361 -9 don't know (spontaneous) -8 refusal (spontaneous) 1 yes 2 no Sysmiss obstacle to the current operations : tax rates obstacle to the current operations : tax rates obstacle to the current operations : tax rates obstacle to the current operations : tax rates obstacle to the current operations : tax rates 1) SHOW CARD 2) ROTATE OPTIONS As I list some factors that can affect the current operations of a business, please look at this card and tell me if you think that each factor is No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment. Tax rates 1) The manager should be given a card with the different alternatives for 'degree of obstacle' (from 0 to 4). 2) Sensitive question, no clarification can be offered 393 -9 do not know -7 does not apply no obstacle 1 minor obstacle 2 moderate obstacle 3 major obstacle 4 very severe obstacle obstacle to the current operations : tax administrations obstacle to the current operations : tax administrations obstacle to the current operations : tax administrations obstacle to the current operations : tax administrations obstacle to the current operations : tax administrations 1) SHOW CARD 2) ROTATE OPTIONS As I list some factors that can affect the current operations of a business, please look at this card and tell me if you think that each factor is No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment. Tax administration 1) The manager should be given a card with the different alternatives for 'degree of obstacle' (from 0 to 4). 2) Sensitive question, no clarification can be offered 393 -9 do not know -7 does not apply no obstacle 1 minor obstacle 2 moderate obstacle 3 major obstacle 4 very severe obstacle obstacle to the current operations : business licensing and permits obstacle to the current operations : business licensing and permits obstacle to the current operations : business licensing and permits obstacle to the current operations : business licensing and permits obstacle to the current operations : business licensing and permits 1) SHOW CARD 2) ROTATE OPTIONS As I list some factors that can affect the current operations of a business, please look at this card and tell me if you think that each factor is No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment. Business licensing and permits 1) The manager should be given a card with the different alternatives for 'degree of obstacle' (from 0 to 4). 2) Sensitive question, no clarification can be offered 393 -9 do not know -7 does not apply no obstacle 1 minor obstacle 2 moderate obstacle 3 major obstacle 4 very severe obstacle obstacle to the current operations : political instability obstacle to the current operations : political instability obstacle to the current operations : political instability obstacle to the current operations : political instability obstacle to the current operations : political instability 1) SHOW CARD 2) ROTATE OPTIONS As I list some factors that can affect the current operations of a business, please look at this card and tell me if you think that each factor is No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment. Political instability 1) The manager should be given a card with the different alternatives for 'degree of obstacle' (from 0 to 4). 2) Sensitive question, no clarification can be offered 393 -9 do not know -7 does not apply no obstacle 1 minor obstacle 2 moderate obstacle 3 major obstacle 4 very severe obstacle obstacle to the current operations : corruption obstacle to the current operations : corruption obstacle to the current operations : corruption obstacle to the current operations : corruption obstacle to the current operations : corruption 1) SHOW CARD 2) ROTATE OPTIONS As I list some factors that can affect the current operations of a business, please look at this card and tell me if you think that each factor is No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment. Corruption 1) The manager should be given a card with the different alternatives for 'degree of obstacle' (from 0 to 4). 2) Sensitive question, no clarification can be offered 393 -9 do not know -7 does not apply no obstacle 1 minor obstacle 2 moderate obstacle 3 major obstacle 4 very severe obstacle obstacle to the current operations : courts obstacle to the current operations : courts obstacle to the current operations : courts obstacle to the current operations : courts obstacle to the current operations : courts 1) SHOW CARD 2) ROTATE OPTIONS As I list some factors that can affect the current operations of a business, please look at this card and tell me if you think that each factor is No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment. Courts 1) The manager should be given a card with the different alternatives for 'degree of obstacle' (from 0 to 4). 2) Sensitive question, no clarification can be offered 393 -9 do not know -7 does not apply no obstacle 1 minor obstacle 2 moderate obstacle 3 major obstacle 4 very severe obstacle no. permanent, full-time employees of this firm at end of last fiscal year no. permanent, full-time employees of this firm at end of last fiscal year no. permanent, full-time employees of this firm at end of last fiscal year no. permanent, full-time employees of this firm at end of last fiscal year no. permanent, full-time employees of this firm at end of last fiscal year READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: Now I would like to ask you a few questions about this establishment's labour force. At the end of fiscal year 2008, how many permanent, full-time employees did this establishment employ? Please include all employees and managers INTERVIEWER: include interviewee if applicable Number of permanent, full-time employees last complete fiscal year are defined as all paid employees that are contracted for a term of one or more fiscal years and/or have a guaranteed renewal of their employment contract and that work up to 8 or more hours per day. All employees and managers (including respondent) should be counted. 393 -9 do not know 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 45 47 48 50 51 54 60 62 63 72 80 88 90 91 92 96 100 101 102 103 104 105 106 107 108 109 111 112 113 115 116 117 118 120 123 125 130 132 135 150 160 166 170 205 220 225 232 234 245 280 295 335 355 450 1300 3000 no. permanent, full-time employees of this firm at end of 3 fiscal years ago no. permanent, full-time employees of this firm at end of 3 fiscal years ago no. permanent, full-time employees of this firm at end of 3 fiscal years ago no. permanent, full-time employees of this firm at end of 3 fiscal years ago no. permanent, full-time employees of this firm at end of 3 fiscal years ago Three fiscal years ago, at the end of fiscal year [insert three complete fiscal years ago], how many permanent, full-time employees did this establishment employ? Please include all employees and managers INTERVIEWER: include interviewee if applicable Number of permanent, full-time employees three complete fiscal years ago. See definition of permanent, full-time employees in l1 393 -9 don't know (spontaneous) -7 if establishment was not in business three years ago 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 33 34 35 36 37 39 40 46 47 48 50 51 53 54 57 58 59 62 70 75 76 77 79 80 83 84 85 90 96 98 99 100 103 105 106 107 109 110 112 115 117 120 125 130 135 138 140 150 178 180 200 212 300 323 370 1300 2300 no. ft employees who were production workers at end of last fiscal yr no. ft employees who were production workers at end of last fiscal yr no. ft employees who were production workers at end of last fiscal yr no. ft employees who were production workers at end of last fiscal yr no. ft employees who were production workers at end of last fiscal yr INTERVIEWER: READ EACH CATEGORY At the end of fiscal year 2008, how many permanent, full-time employees were: Production employees Number of permanent, full-time production employees are employees (up to the line supervisor level) engaged in fabricating, processing, assembling, inspecting, receiving, storing, handling, packing, warehousing, shipping (but not delivering), maintenance, repair, product development, auxiliary production for plant's own use (e.g., power plant), recordkeeping, and other services closely associated with these production operations. Employees above the working-supervisor level are excluded from this item. Number of permanent, full-time non-production employees are those employees not engaged in fabricating, processing, assembling, inspecting, receiving, storing, handling, packing, warehousing, shipping (but not delivering), maintenance, repair, product development, auxiliary production for plant's own use (e.g., power plant), recordkeeping, and other services closely associated with these production operations. Managers and other supervisory personnel with responsibilities for the performance of shop floor supervisors and below are included. Do not include shop floor supervisors. Employees in sales (including driver-salespersons), sales delivery (highway truck drivers and their helpers), janitorial and guard services, advertising, credit, collection, installation and servicing of own products, clerical and routine office functions, executive, purchasing, financing, legal, personnel (including cafeteria, medical, etc.) are included. Also included are employees on the payroll of the manufacturing establishment engaged in the construction of major additions or alterations utilized as a separate work force. Professional, and technical employees are included in this category. 95 298 -9 do not know 2 3 4 5 6 7 8 9 10 11 12 13 15 16 18 24 25 26 28 30 32 35 39 40 43 45 51 60 67 72 73 79 80 90 95 97 100 109 110 120 135 161 183 189 220 237 241 350 1290 Sysmiss no. who were non-production workers (e.g., managers, admin, sales)? no. who were non-production workers (e.g., managers, admin, sales)? no. who were non-production workers (e.g., managers, admin, sales)? no. who were non-production workers (e.g., managers, admin, sales)? no. who were non-production workers (e.g., managers, admin, sales)? INTERVIEWER: READ EACH CATEGORY At the end of fiscal year 2008, how many permanent, full-time employees were: Non-production employees [e.g., managers, administration, sales] Number of permanent, full-time production employees are employees (up to the line supervisor level) engaged in fabricating, processing, assembling, inspecting, receiving, storing, handling, packing, warehousing, shipping (but not delivering), maintenance, repair, product development, auxiliary production for plant's own use (e.g., power plant), recordkeeping, and other services closely associated with these production operations. Employees above the working-supervisor level are excluded from this item. Number of permanent, full-time non-production employees are those employees not engaged in fabricating, processing, assembling, inspecting, receiving, storing, handling, packing, warehousing, shipping (but not delivering), maintenance, repair, product development, auxiliary production for plant's own use (e.g., power plant), recordkeeping, and other services closely associated with these production operations. Managers and other supervisory personnel with responsibilities for the performance of shop floor supervisors and below are included. Do not include shop floor supervisors. Employees in sales (including driver-salespersons), sales delivery (highway truck drivers and their helpers), janitorial and guard services, advertising, credit, collection, installation and servicing of own products, clerical and routine office functions, executive, purchasing, financing, legal, personnel (including cafeteria, medical, etc.) are included. Also included are employees on the payroll of the manufacturing establishment engaged in the construction of major additions or alterations utilized as a separate work force. Professional, and technical employees are included in this category. 95 298 -9 do not know 1 2 3 4 5 6 7 8 10 11 12 15 23 25 29 35 37 39 43 45 47 50 75 100 114 Sysmiss no. ft employees who were skilled prod. workers at end of last fiscal yr no. ft employees who were skilled prod. workers at end of last fiscal yr no. ft employees who were skilled prod. workers at end of last fiscal yr no. ft employees who were skilled prod. workers at end of last fiscal yr no. ft employees who were skilled prod. workers at end of last fiscal yr INTERVIEWER: READ EACH CATEGORY At the end of fiscal year 2008, how many permanent, full-time employees were: Skilled production workers Numbers of different types of permanent, full-time skilled production workers have some special knowledge or (usually acquired) ability in their work. A skilled worker may have attended a college, university or technical school or, may have learned their skills on the job. Unskilled production worker are unskilled in that it is not required that they have special training, education, or skill to perform their job. 95 298 -9 do not know 1 2 3 4 5 6 7 8 9 10 11 12 14 16 20 24 25 28 30 32 38 40 45 55 60 62 70 80 100 120 180 189 200 Sysmiss no. ft employees who were unskilled prod. workers at end of last fiscal yr no. ft employees who were unskilled prod. workers at end of last fiscal yr no. ft employees who were unskilled prod. workers at end of last fiscal yr no. ft employees who were unskilled prod. workers at end of last fiscal yr no. ft employees who were unskilled prod. workers at end of last fiscal yr INTERVIEWER: READ EACH CATEGORY At the end of fiscal year 2008, how many permanent, full-time employees were: Unskilled production workers Numbers of different types of permanent, full-time skilled production workers have some special knowledge or (usually acquired) ability in their work. A skilled worker may have attended a college, university or technical school or, may have learned their skills on the job. Unskilled production worker are unskilled in that it is not required that they have special training, education, or skill to perform their job. 95 298 -9 do not know 1 2 3 4 5 6 7 8 9 10 11 12 13 15 18 20 25 29 32 35 37 38 40 41 50 53 83 92 109 158 250 Sysmiss no. ft employees who were female at end of last fiscal yr no. ft employees who were female at end of last fiscal yr no. ft employees who were female at end of last fiscal yr no. ft employees who were female at end of last fiscal yr no. ft employees who were female at end of last fiscal yr At the end of fiscal year 2008, how many permanent full-time employees of this establishment for the following categories were female? 298 95 -9 do not know 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 22 30 31 41 43 45 47 60 64 70 78 Sysmiss no. ft employees who were female prod. workers at end of last fiscal yr no. ft employees who were female prod. workers at end of last fiscal yr no. ft employees who were female prod. workers at end of last fiscal yr no. ft employees who were female prod. workers at end of last fiscal yr no. ft employees who were female prod. workers at end of last fiscal yr At the end of fiscal year 2008, how many permanent full-time employees of this establishment for the following categories were female? Female permanent full-time production employees Self explanatory 95 298 -9 do not know 1 2 3 4 5 7 8 9 10 11 12 13 14 18 25 88 Sysmiss no. ft employees who were female non-prod. workers at end of last fiscal yr no. ft employees who were female non-prod. workers at end of last fiscal yr no. ft employees who were female non-prod. workers at end of last fiscal yr no. ft employees who were female non-prod. workers at end of last fiscal yr no. ft employees who were female non-prod. workers at end of last fiscal yr At the end of fiscal year 2008, how many permanent full-time employees of this establishment for the following categories were female? Female permanent full-time non-production employees Self explanatory 95 298 -9 do not know 1 2 3 4 5 6 7 8 10 11 12 18 21 22 27 Sysmiss no. full-time temporary employees employed at end of last fiscal year no. full-time temporary employees employed at end of last fiscal year no. full-time temporary employees employed at end of last fiscal year no. full-time temporary employees employed at end of last fiscal year no. full-time temporary employees employed at end of last fiscal year How many full-time temporary employees did this establishment employ in fiscal year 2008? IF 0, GO TO QUESTION AFL.8a Full-time temporary or seasonal employees are defined as all paid short-term (i.e. for less than a fiscal year) employees with no guarantee of renewal of employment contract and work 40 hours or more per week for the term of their contract. 393 -9 do not know 1 2 3 4 5 6 7 8 9 10 11 12 13 15 16 20 22 24 25 30 32 34 35 40 42 43 50 51 53 55 60 68 70 80 85 97 100 120 125 150 200 220 300 3100 25001 av.length of employment of all ft temporary employees in last fiscal year av.length of employment of all ft temporary employees in last fiscal year av.length of employment of all ft temporary employees in last fiscal year av.length of employment of all ft temporary employees in last fiscal year av.length of employment of all ft temporary employees in last fiscal year What was the average length of employment of all full-time temporary employees in fiscal year 2008? Average length of employment of all full-time temporary or seasonal employees refers to the number of months that the employee was contracted for work that occupied employees for 40 hours or more per week. If average full-time temporary or seasonal employment was for less than one month, enumerator should write 1. 175 218 -9 don't know (spontaneous) 1 less than one month 2 3 4 5 6 7 8 9 10 11 12 Sysmiss at end of 2008, how many part-time workers did you employ? at end of 2008, how many part-time workers did you employ? at end of 2008, how many part-time workers did you employ? at end of 2008, how many part-time workers did you employ? at end of 2008, how many part-time workers did you employ? At the end of fiscal year 2008, how many part-time workers-workers that work less than a full shift per day-were employed by the establishment? 393 -9 do not know 1 2 3 4 5 6 8 9 10 12 14 15 19 20 23 25 29 30 50 58 60 90 92 100 900 1000 Average educational attainment of a typical production worker Average educational attainment of a typical production worker Average educational attainment of a typical production worker Average educational attainment of a typical production worker Average educational attainment of a typical production worker SHOW CARD What is the average educational attainment of a typical production worker employed in this establishment? 95 298 -9 don't know 1 0-3 years of education 2 4-6 years of education 3 7-9 years of education 4 10-12 years of education 5 13 years and above of education Sysmiss formal training programs for permanent, ft employees ran in last fiscal yr formal training programs for permanent, ft employees ran in last fiscal yr formal training programs for permanent, ft employees ran in last fiscal yr formal training programs for permanent, ft employees ran in last fiscal yr formal training programs for permanent, ft employees ran in last fiscal yr Over fiscal year 2008, did this establishment have formal training programs for its permanent, full-time employees? If answer is No or Don't Know then GO TO QUESTION AFL.12 Formal training has a structured and defined curriculum. Formal training may include classroom work, seminars, lectures, workshops, and audio-visual presentations and demonstrations. This does not include training to familiarize employees with equipment and machinery on the shop floor, training aimed at familiarizing employees with the establishment's standard operation procedures, or employee orientation at the beginning of an employee's tenure. In-house training may be conducted by other non-supervisory employees of the establishment, the establishment's supervisors or managers, or the establishments training centers. 95 298 -9 don't know (spontaneous) 1 yes 2 no Sysmiss % permanent ft prod. employees received formal training in last fiscal year % permanent ft prod. employees received formal training in last fiscal year % permanent ft prod. employees received formal training in last fiscal year % permanent ft prod. employees received formal training in last fiscal year % permanent ft prod. employees received formal training in last fiscal year Referring to the training programs run over fiscal year 2008, what percent of permanent, full-time employees of the following categories received formal training? Production full-time permanent employees trained Percentage of production vs. non-production employees that were trained. Self-explanatory 29 364 -9 don't know (spontaneous) if no employees in a category were trained 2 3 5 11 20 30 35 45 50 70 75 80 90 100 Sysmiss % ft non-production employees received formal training in last fiscal year % ft non-production employees received formal training in last fiscal year % ft non-production employees received formal training in last fiscal year % ft non-production employees received formal training in last fiscal year % ft non-production employees received formal training in last fiscal year Referring to the training programs run over fiscal year 2008, what percent of permanent, full-time employees of the following categories received formal training? Non-production full-time permanent employees trained Percentage of production vs. non-production employees that were trained. Self-explanatory 29 364 -9 don't know (spontaneous) if no employees in a category were trained 1 2 5 10 20 21 25 45 50 70 97 100 Sysmiss what percent of this establishment’s workforce is currently unionized? what percent of this establishment’s workforce is currently unionized? what percent of this establishment’s workforce is currently unionized? what percent of this establishment’s workforce is currently unionized? what percent of this establishment’s workforce is currently unionized? What percent of this establishment's workforce is currently unionized? 393 -9 don't know (spontaneous) 1 2 3 4 5 10 12 15 20 25 40 50 60 70 80 85 90 91 100 over fiscal year 2008, how did this establishment usually find new employees? over fiscal year 2008, how did this establishment usually find new employees? over fiscal year 2008, how did this establishment usually find new employees? over fiscal year 2008, how did this establishment usually find new employees? over fiscal year 2008, how did this establishment usually find new employees? Over fiscal year 2008, how did this establishment usually find new employees? 393 -9 don't know (spontaneous) 1 through family/friends 2 public placement office 3 private placement office 4 public announcement/advertisement 5 school-related network 6 other how much of an obstacle are labour regulations to the operations of this firm? how much of an obstacle are labour regulations to the operations of this firm? how much of an obstacle are labour regulations to the operations of this firm? how much of an obstacle are labour regulations to the operations of this firm? how much of an obstacle are labour regulations to the operations of this firm? SHOW CARD Are labor regulations No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment? 1) Self-explanatory 2) Sensitive question, no clarification can be offered 393 -9 do not know -7 does not apply no obstacle 1 minor obstacle 2 moderate obstacle 3 major obstacle 4 very severe obstacle how much of an obstacle is inadequately educated wokforce to your firm? how much of an obstacle is inadequately educated wokforce to your firm? how much of an obstacle is inadequately educated wokforce to your firm? how much of an obstacle is inadequately educated wokforce to your firm? how much of an obstacle is inadequately educated wokforce to your firm? SHOW CARD Is an inadequately educated workforce No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment? 1) Self-explanatory 2) Sensitive question, no clarification can be offered 393 -9 do not know -7 does not apply no obstacle 1 minor obstacle 2 moderate obstacle 3 major obstacle 4 very severe obstacle do you currently have a pre-employment health check for new employees? do you currently have a pre-employment health check for new employees? do you currently have a pre-employment health check for new employees? do you currently have a pre-employment health check for new employees? do you currently have a pre-employment health check for new employees? READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: We now turn to another topic. Does this establishment currently have a pre-employment health check for new employees? 393 -9 don't know (spontaneous) 1 yes 2 no affected in past 2yrs by: high absenteeism due to sickness affected in past 2yrs by: high absenteeism due to sickness affected in past 2yrs by: high absenteeism due to sickness affected in past 2yrs by: high absenteeism due to sickness affected in past 2yrs by: high absenteeism due to sickness Have the following situations affected this establishment's workforce in the past 2 years: High absenteeism due to sickness 393 -9 don't know (spontaneous) 1 yes 2 no affected in past 2yrs by: high absenteeism as employees care for family/friends affected in past 2yrs by: high absenteeism as employees care for family/friends affected in past 2yrs by: high absenteeism as employees care for family/friends affected in past 2yrs by: high absenteeism as employees care for family/friends affected in past 2yrs by: high absenteeism as employees care for family/friends Have the following situations affected this establishment's workforce in the past 2 years: High absenteeism as employees need to care of family members or friends due to sickness 393 -9 don't know (spontaneous) 1 yes 2 no affected in past 2yrs by: high absenteeism due to hiv/aids affected in past 2yrs by: high absenteeism due to hiv/aids affected in past 2yrs by: high absenteeism due to hiv/aids affected in past 2yrs by: high absenteeism due to hiv/aids affected in past 2yrs by: high absenteeism due to hiv/aids Has HIV/AIDS affected this establishment's workforce in any of the following ways in the past 2 years: High absenteeism due to HIV/AIDS 393 -9 don't know (spontaneous) 1 yes 2 no affected in past 2yrs by: high absenteeism as employees care for those with hiv affected in past 2yrs by: high absenteeism as employees care for those with hiv affected in past 2yrs by: high absenteeism as employees care for those with hiv affected in past 2yrs by: high absenteeism as employees care for those with hiv affected in past 2yrs by: high absenteeism as employees care for those with hiv Has HIV/AIDS affected this establishment's workforce in any of the following ways in the past 2 years: High absenteeism as employees need to care of family members or friends due to HIV/AIDS 393 -9 don't know (spontaneous) 1 yes 2 no did you undertake to prevent hiv/aids among employees? hiv prevention messages did you undertake to prevent hiv/aids among employees? hiv prevention messages did you undertake to prevent hiv/aids among employees? hiv prevention messages did you undertake to prevent hiv/aids among employees? hiv prevention messages did you undertake to prevent hiv/aids among employees? hiv prevention messages Did this establishment undertake any of the following activities, in fiscal year 2008, to prevent HIV/AIDS among employees? HIV prevention messages 393 -9 don't know (spontaneous) 1 yes 2 no did you undertake to prevent hiv/aids among employees? free condom distribution did you undertake to prevent hiv/aids among employees? free condom distribution did you undertake to prevent hiv/aids among employees? free condom distribution did you undertake to prevent hiv/aids among employees? free condom distribution did you undertake to prevent hiv/aids among employees? free condom distribution Did this establishment undertake any of the following activities, in fiscal year 2008, to prevent HIV/AIDS among employees? Free condom distribution 393 -9 don't know (spontaneous) 1 yes 2 no did you undertake to prevent hiv/aids among employees? anonymous hiv testing did you undertake to prevent hiv/aids among employees? anonymous hiv testing did you undertake to prevent hiv/aids among employees? anonymous hiv testing did you undertake to prevent hiv/aids among employees? anonymous hiv testing did you undertake to prevent hiv/aids among employees? anonymous hiv testing Did this establishment undertake any of the following activities, in fiscal year 2008, to prevent HIV/AIDS among employees? Anonymous HIV testing 393 -9 don't know (spontaneous) 1 yes 2 no in 2008, how much did you spend on all aids/hiv programs and activities? in 2008, how much did you spend on all aids/hiv programs and activities? in 2008, how much did you spend on all aids/hiv programs and activities? in 2008, how much did you spend on all aids/hiv programs and activities? in 2008, how much did you spend on all aids/hiv programs and activities? In fiscal year 2008, how much did this establishment spend on all AIDS/HIV programs and activities? 393 -9 don't know (spontaneous) 1 2 6 2000 2500 5000 10000 15000 20000 22000 30000 45000 50000 60000 77870 80000 100000 120000 200000 500000 600000 800000 1000000 2000000 20000000 most serious obstacle affecting the operation of this establishment most serious obstacle affecting the operation of this establishment most serious obstacle affecting the operation of this establishment most serious obstacle affecting the operation of this establishment most serious obstacle affecting the operation of this establishment 1) READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: The next set of questions is designed to get a general picture of your opinion about the business environment climate that affects your operations. 2) SHOW CARD Which of the following elements of the business environment, if any, currently represents the biggest obstacle faced by this establishment. Self-explanatory 393 -9 do not know -7 does not apply 1 access to finance 2 access to land 3 business licensing and permits 4 corruption 5 courts 6 crime, theft and disorder 7 customs and trade regulations 8 electricity 9 inadequately educated workforce 10 labor regulations 11 political instability 12 practices of competitors in the informal sector 13 tax administration 14 tax rates 15 transport rotation order rotation order rotation order rotation order rotation order Which of the following elements of the business environment, if any, currently represents the biggest obstacle faced by this establishment? Rotation 393 -9 do not know -7 does not apply 1 access to finance 2 access to land 3 business licensing and permits 4 corruption 5 courts 6 crime, theft and disorder 7 customs and trade regulations 8 electricity 9 inadequately educated workforce 10 labor regulations 11 political instability 12 practices of competitors in the informal sector 13 tax administration 14 tax rates 15 transport total labor cost (incl. wages, salaries, bonuses, etc) in last fiscal year total labor cost (incl. wages, salaries, bonuses, etc) in last fiscal year total labor cost (incl. wages, salaries, bonuses, etc) in last fiscal year total labor cost (incl. wages, salaries, bonuses, etc) in last fiscal year total labor cost (incl. wages, salaries, bonuses, etc) in last fiscal year 1) SHOW CARD 2) READ OUT For fiscal year 2008, please provide the following information about this establishment: Total annual cost of labor (including wages, salaries, bonuses, social security payments) Total cost of labor, including wages, salaries and benefits is the total annual wages and all annual benefits, including food, transport, social security (i.e. pensions, medical insurance, and unemployment insurance). Raw materials and intermediate goods (M) is the cost of all inputs in the production activity. This is usually an item directly taken from the financial statements Total annual cost of finished goods and materials purchased to resell: (S) is the cost of all finished goods and materials purchased to be resold. Fuel (M) is the total annual cost of all fuels consumed for heat, power, transportation, or the generation of electricity. Do not include the estimated costs of fuels, such as sawdust or blast furnace gas, produced as a byproduct of your manufacturing activities. Include anthracite and bituminous coal, coke, natural and manufactured gas, fuel oil, liquefied petroleum gas, gasoline, and all other fuels, including purchased steam. Be sure to include fuel used to power delivery trucks, fork lifts, or other motor vehicles associated with the establishment. Electricity is the total annual cost of electric energy purchased from public or private utility companies or received from other establishments that belong to the same firm. Exclude the value of electricity generated and used at this establishment. Total annual depreciation is the amortization of fixed assets due to the wearing down and/or obsolescence 393 -9 don't know (spontaneous) -8 ref (spontaneous) 33000 150000 200000 220000 240000 300000 320000 322500 360000 375000 450000 500000 600000 659465 720000 750000 850000 1000000 1046000 1200000 1250000 1260000 1475000 1500000 1700000 1800000 1820000 1895000 1950000 1980000 2000000 2160000 2193566 2340000 2400000 2426700 2500000 2600000 2700000 2750000 2755000 3000000 3199000 3240000 3360000 3500000 3600000 3660000 3720000 3980000 3996000 4000000 4055318 4160000 4200000 4230000 4344889 4500000 4600000 4800000 4900000 4950000 5000000 5040000 5070000 5490000 5860000 6000000 6120000 6156000 6300000 6500000 7000000 7200000 7920000 7980000 8000000 8100000 8400000 8500000 8520886 8760975 9000000 9500000 9800000 10000000 10150000 10800000 11000000 11000895 12000000 12480000 12500000 12600000 13000000 13268000 13500000 15000000 15200000 15600000 16000000 16800000 16812855 17000000 18000000 19000000 20000000 22489000 23000000 23400000 24000000 25000000 26000000 26250000 26500000 27980950 29000000 30000000 34000000 35000000 40000000 42000000 45000000 45356500 48000000 50000000 51064131 52500000 53000000 54000000 54800000 59987000 60000000 62000000 65000000 69299888 70000000 72000000 75000000 77000000 78000000 80000000 81000000 84872000 90000000 94000000 100000000 100450000 105000000 120000000 124000000 131000000 140000000 168000000 200000000 205000000 207000000 213000000 230000000 250000000 276000000 294666000 305000000 350000000 427574000 430000000 440000000 600053175 674000000 750000000 1000000000 1800000000 2500000000 cost of raw materials and intermediate goods used in prod. in last fiscal year cost of raw materials and intermediate goods used in prod. in last fiscal year cost of raw materials and intermediate goods used in prod. in last fiscal year cost of raw materials and intermediate goods used in prod. in last fiscal year cost of raw materials and intermediate goods used in prod. in last fiscal year 1) SHOW CARD 2) READ OUT For fiscal year 2008, please provide the following information about this establishment: Total annual cost of raw materials and intermediate goods used in production Total cost of labor, including wages, salaries and benefits is the total annual wages and all annual benefits, including food, transport, social security (i.e. pensions, medical insurance, and unemployment insurance). Raw materials and intermediate goods (M) is the cost of all inputs in the production activity. This is usually an item directly taken from the financial statements Total annual cost of finished goods and materials purchased to resell: (S) is the cost of all finished goods and materials purchased to be resold. Fuel (M) is the total annual cost of all fuels consumed for heat, power, transportation, or the generation of electricity. Do not include the estimated costs of fuels, such as sawdust or blast furnace gas, produced as a byproduct of your manufacturing activities. Include anthracite and bituminous coal, coke, natural and manufactured gas, fuel oil, liquefied petroleum gas, gasoline, and all other fuels, including purchased steam. Be sure to include fuel used to power delivery trucks, fork lifts, or other motor vehicles associated with the establishment. Electricity is the total annual cost of electric energy purchased from public or private utility companies or received from other establishments that belong to the same firm. Exclude the value of electricity generated and used at this establishment. Total annual depreciation is the amortization of fixed assets due to the wearing down and/or obsolescence 95 298 -9 don't know (spontaneous) -8 ref (spontaneous) 500000 1500000 1800000 2500000 3000000 4443674 5000000 6000000 7200000 7648000 8000000 9000000 9500000 10000000 12000000 15000000 15132059 20000000 25000000 30000000 34000000 43900000 45000000 70000000 75000000 80000000 80055005 120000000 140000000 150000000 169682178 200000000 237000000 350000000 456000000 600000000 660010105 1300000000 2000000000 Sysmiss total annual costs of fuel in last fiscal year total annual costs of fuel in last fiscal year total annual costs of fuel in last fiscal year total annual costs of fuel in last fiscal year total annual costs of fuel in last fiscal year 1) SHOW CARD 2) READ OUT For fiscal year 2008, please provide the following information about this establishment: Total annual costs of fuel Total cost of labor, including wages, salaries and benefits is the total annual wages and all annual benefits, including food, transport, social security (i.e. pensions, medical insurance, and unemployment insurance). Raw materials and intermediate goods (M) is the cost of all inputs in the production activity. This is usually an item directly taken from the financial statements Total annual cost of finished goods and materials purchased to resell: (S) is the cost of all finished goods and materials purchased to be resold. Fuel (M) is the total annual cost of all fuels consumed for heat, power, transportation, or the generation of electricity. Do not include the estimated costs of fuels, such as sawdust or blast furnace gas, produced as a byproduct of your manufacturing activities. Include anthracite and bituminous coal, coke, natural and manufactured gas, fuel oil, liquefied petroleum gas, gasoline, and all other fuels, including purchased steam. Be sure to include fuel used to power delivery trucks, fork lifts, or other motor vehicles associated with the establishment. Electricity is the total annual cost of electric energy purchased from public or private utility companies or received from other establishments that belong to the same firm. Exclude the value of electricity generated and used at this establishment. Total annual depreciation is the amortization of fixed assets due to the wearing down and/or obsolescence 95 298 -9 don't know (spontaneous) -8 ref (spontaneous) 80000 100000 120000 150000 175000 278000 400000 500000 800000 820000 835000 900000 1000000 1050000 1200000 1500000 1700000 2000000 2500000 2589000 3800000 4000000 4128000 5000000 6000000 7023000 10000000 13000000 18000000 20000000 20932603 30000000 50817450 120000000 195000000 250000000 300000000 Sysmiss total annual costs of electricity in last fiscal year total annual costs of electricity in last fiscal year total annual costs of electricity in last fiscal year total annual costs of electricity in last fiscal year total annual costs of electricity in last fiscal year 1) SHOW CARD 2) READ OUT For fiscal year 2008, please provide the following information about this establishment: Total annual costs of electricity Total cost of labor, including wages, salaries and benefits is the total annual wages and all annual benefits, including food, transport, social security (i.e. pensions, medical insurance, and unemployment insurance). Raw materials and intermediate goods (M) is the cost of all inputs in the production activity. This is usually an item directly taken from the financial statements Total annual cost of finished goods and materials purchased to resell: (S) is the cost of all finished goods and materials purchased to be resold. Fuel (M) is the total annual cost of all fuels consumed for heat, power, transportation, or the generation of electricity. Do not include the estimated costs of fuels, such as sawdust or blast furnace gas, produced as a byproduct of your manufacturing activities. Include anthracite and bituminous coal, coke, natural and manufactured gas, fuel oil, liquefied petroleum gas, gasoline, and all other fuels, including purchased steam. Be sure to include fuel used to power delivery trucks, fork lifts, or other motor vehicles associated with the establishment. Electricity is the total annual cost of electric energy purchased from public or private utility companies or received from other establishments that belong to the same firm. Exclude the value of electricity generated and used at this establishment. Total annual depreciation is the amortization of fixed assets due to the wearing down and/or obsolescence 205 188 -9 don't know (spontaneous) -8 ref (spontaneous) 9 6000 48000 50000 60000 65000 72000 75000 144000 149000 150000 155000 175000 180000 200000 215000 216000 220000 240000 250000 264000 265200 300000 302000 318000 350000 360000 370000 375000 400000 410000 450000 457000 480000 485000 486600 500000 540000 550000 564000 570000 600000 601000 640000 650000 653700 660000 680000 700000 720000 780000 800000 847428 900000 950000 1000000 1200000 1260000 1300000 1350000 1500000 1700000 1750000 1800000 1875000 2000000 2280000 2400000 2500000 2985608 3000000 3700000 4000000 4500000 5000000 5250000 5400000 6000000 8000000 8800000 9600000 11000000 12000000 12500000 12634752 14000000 20000000 22000000 30000000 31531091 34000000 35000000 42000000 48000000 50000000 52000000 60000000 61500000 64000000 80000000 84000000 136000000 169000000 300000000 454000000 Sysmiss total annual cost of finished goods/materials bought to resell in last fiscal yr total annual cost of finished goods/materials bought to resell in last fiscal yr total annual cost of finished goods/materials bought to resell in last fiscal yr total annual cost of finished goods/materials bought to resell in last fiscal yr total annual cost of finished goods/materials bought to resell in last fiscal yr 1) SHOW CARD 2) READ OUT For fiscal year 2008, please provide the following information about this establishment: Total annual cost of finished goods/materials bought to resell Total cost of labor, including wages, salaries and benefits is the total annual wages and all annual benefits, including food, transport, social security (i.e. pensions, medical insurance, and unemployment insurance). Raw materials and intermediate goods (M) is the cost of all inputs in the production activity. This is usually an item directly taken from the financial statements Total annual cost of finished goods and materials purchased to resell: (S) is the cost of all finished goods and materials purchased to be resold. Fuel (M) is the total annual cost of all fuels consumed for heat, power, transportation, or the generation of electricity. Do not include the estimated costs of fuels, such as sawdust or blast furnace gas, produced as a byproduct of your manufacturing activities. Include anthracite and bituminous coal, coke, natural and manufactured gas, fuel oil, liquefied petroleum gas, gasoline, and all other fuels, including purchased steam. Be sure to include fuel used to power delivery trucks, fork lifts, or other motor vehicles associated with the establishment. Electricity is the total annual cost of electric energy purchased from public or private utility companies or received from other establishments that belong to the same firm. Exclude the value of electricity generated and used at this establishment. Total annual depreciation is the amortization of fixed assets due to the wearing down and/or obsolescence 114 279 -9 don't know (spontaneous) -8 ref (spontaneous) 100000 150000 400000 500000 700000 800000 1000000 1125600 1500000 1800000 2900000 3000000 3100000 3500000 4500000 5000000 6950000 8770000 10000000 11000000 12089900 13998964 15000000 15677920 17500000 19000000 19231979 19550000 20000000 20250000 21000000 27000000 27500000 29500000 30000000 32500000 40000000 50000000 60000000 105000000 110000000 120000000 136000000 150000000 200000000 500000000 900000000 Sysmiss total annual depreciation total annual depreciation total annual depreciation total annual depreciation total annual depreciation 1) SHOW CARD 2) READ OUT For fiscal year 2008, please provide the following information about this establishment: Total annual depreciation 393 -9 don't know (spontaneous) -8 ref (spontaneous) 9 25000 60000 75000 80000 100000 125000 144000 150000 200000 210000 240000 250000 300000 350000 380000 400000 420000 450000 470000 480000 500000 600000 700000 760000 800000 900000 1000000 1100000 1160000 1200000 1500000 1800000 1840000 2000000 2150000 2462577 2500000 2990700 3000000 3015520 3500000 3650000 4000000 4400000 4650500 4995501 5000000 5220000 6000000 6500000 7000000 7625928 8000000 9000000 10000000 10350000 11000000 11003675 12000000 15000000 15750070 15900000 18700000 20000000 21000000 25000000 28000000 30000000 32000000 32314266 36000000 37000000 40000000 41400000 42000000 50000000 50600005 60000000 65000000 69260000 75000000 110000000 113000000 124958519 138050000 150000000 174500000 200000000 214400000 279895695 280000000 365000000 438234398 447000000 600000000 what were the establishment's total annual sales three fiscal years ago? what were the establishment's total annual sales three fiscal years ago? what were the establishment's total annual sales three fiscal years ago? what were the establishment's total annual sales three fiscal years ago? what were the establishment's total annual sales three fiscal years ago? In fiscal year [insert three complete fiscal years ago], three fiscal years ago, what were total annual sales for this establishment? Total sales three complete fiscal years ago include the value of all annual sales counting manufactured goods and goods the establishment has bought for trading. If an establishment makes blue jeans and also imports blue jeans for resale, total sales is the value of all blue jeans sold, both produced and imported. Revenue or receipts for all services rendered and any sales of merchandise for the year even though payment may have been received at a later date are included in total sales. Firms operating on a commission basis should report commissions, fees, and other operating income, not gross billings or sales. 393 -9 don’t know (spontaneous) -8 -7 if establishment was not in business three years ago 5000 350000 1000000 1500000 2523425 3000000 3500000 4000000 4500000 5000000 5860000 6000000 6100000 6500000 7000000 8000000 8500000 9000000 9500000 10000000 11000000 12000000 12500000 13000000 14000000 14250000 15000000 16000000 17000000 17500000 18000000 18389825 20000000 20500000 21325255 22000000 23000000 23346317 23850000 25000000 28000000 29000000 30000000 30500000 32283315 32680623 35000000 35700000 36836512 37000000 37220537 38000000 40000000 43000000 44936845 46740000 47000000 49000000 49208461 50000000 52000000 54618217 55000000 56700000 60000000 62500000 65000000 67000000 68400200 70000000 70010300 72000000 75000000 77000000 77500000 80000000 80658220 85000000 86000000 89000000 90000000 90263500 92000000 100000000 103000000 108000000 110000000 110900000 114902119 118000000 120000000 120380215 123551769 130000000 132000000 139000000 140000000 146000000 150000000 160000000 163000000 170000000 175000000 180000000 190000000 193936669 200000000 204000000 209000000 210000000 216000000 217000000 220000000 228000000 250000000 267000000 290000000 293000000 300000000 302902671 314753312 323000000 328074518 330000000 334703604 339932290 348000000 350000000 365000000 390000000 396000000 400000000 405554459 420000000 425000000 446520000 450000000 460000000 475000700 500000000 540000000 560000000 650000000 690000000 700000000 710000000 725000000 750000000 780000000 800000000 850000000 852786926 854913200 857000045 863475337 900000000 900288566 922667622 956818200 960000000 1068254000 1101000000 1183810144 1200000000 1300000000 1470000000 1500000000 1563098200 1670000000 1800000000 2000000000 2000000500 2007945725 2015000000 2105000000 2500000000 2900000000 2955750000 3000000000 4000000000 4062000000 4240000000 4891000000 5000000000 5493271800 5630425000 5683000000 6491143407 7912560000 8700000000 10000000000 10302746880 11967044064 13000000000 15413988601 36000000000 140862000000 300000000000 average monthly compensation of a production full-time worker in last fiscal yr average monthly compensation of a production full-time worker in last fiscal yr average monthly compensation of a production full-time worker in last fiscal yr average monthly compensation of a production full-time worker in last fiscal yr average monthly compensation of a production full-time worker in last fiscal yr In fiscal year 2008, what was the approximate average monthly compensation, including benefits when applicable, for a full-time production employee? See definition of production workers in the Labor Section. Compensation includes all annual benefits paid to the worker including social security tax and other labor taxes paid to the government. 95 298 -9 -8 125 10000 20000 25000 30000 32000 35000 40000 46914 50000 52000 55000 60000 63000 65000 70000 75000 76000 76500 80000 83533 85000 90000 100000 115000 120000 136122 150000 250000 325000 500000 35000000 Sysmiss net book value of machinery vehicles, and equipment in last fiscal year net book value of machinery vehicles, and equipment in last fiscal year net book value of machinery vehicles, and equipment in last fiscal year net book value of machinery vehicles, and equipment in last fiscal year net book value of machinery vehicles, and equipment in last fiscal year At the end of fiscal year 2008, what was the net book value, that is the value of assets after depreciation, of the following: Machinery, vehicles, and equipment Net book value equals the purchase value minus depreciation. The net book value represents the actual cost of assets at the time they were acquired, including all costs incurred in making the assets usable (such as transportation and installation) minus depreciation accumulated since the date of purchase. Included in the assets are all buildings, structures, machinery, and equipment (production, office, and transportation equipment) for which depreciation reserves are maintained. Accordingly, the value of assets at the end of the year includes the value of construction in progress. 95 298 -9 don't know (spontaneous) -8 ref (spontaneous) 9 200000 300000 960000 1000000 2000000 3000000 5000000 8739812 8786000 10000000 13000000 15000000 18000000 20000000 24509310 25000000 30157000 34000000 40000000 45000000 60000000 100000000 100500000 117500000 150000000 250000000 500000000 Sysmiss net book value of land and buildings in last fiscal year net book value of land and buildings in last fiscal year net book value of land and buildings in last fiscal year net book value of land and buildings in last fiscal year net book value of land and buildings in last fiscal year At the end of fiscal year 2008, what was the net book value, that is the value of assets after depreciation, of the following: Land and buildings Net book value equals the purchase value minus depreciation. The net book value represents the actual cost of assets at the time they were acquired, including all costs incurred in making the assets usable (such as transportation and installation) minus depreciation accumulated since the date of purchase. Included in the assets are all buildings, structures, machinery, and equipment (production, office, and transportation equipment) for which depreciation reserves are maintained. Accordingly, the value of assets at the end of the year includes the value of construction in progress. 95 298 -9 don't know (spontaneous) -8 ref (spontaneous) 700000 2000000 5500000 13000000 20000000 20002266 21000000 30000000 38007000 50000000 80000000 90000000 100000000 120000000 146000000 300000000 375000000 728040500 Sysmiss cost for establishment to re-purchase all of its machinery cost for establishment to re-purchase all of its machinery cost for establishment to re-purchase all of its machinery cost for establishment to re-purchase all of its machinery cost for establishment to re-purchase all of its machinery Hypothetically, if this establishment were to purchase the assets it uses now, in their current condition, how much would they cost? Machinery, vehicles, and equipment This question is designed to ascertain the market value of the establishment's assets. Data on equipment is the most important. You can ask the manager to estimate the market value if all of the equipment, land and buildings were sold on the open market. If the respondent states that there is no market, ask how much the respondent would be willing to pay for the capital, knowing what it can produce in its current condition. Estimate how much it would cost to buy machinery in the current market which is similar in terms of age and characteristics. This estimate is to give an indication of the capital intensity of the firm. Keep in mind that it is one of the most important questions on the questionnaire. 95 298 -9 don't know (spontaneous) 800000 1000000 1500000 2000000 3000000 3500000 4000000 5750000 6000000 10000000 12500000 13000000 14473000 15000000 25000000 30000000 30157000 40000000 45000000 50000000 70000000 100000000 100000370 108000000 150000000 250000000 260000000 300000000 400000000 500000000 700000000 750000000 800000000 1500000000 Sysmiss cost for establishment to re-purchase all of its land and buildings cost for establishment to re-purchase all of its land and buildings cost for establishment to re-purchase all of its land and buildings cost for establishment to re-purchase all of its land and buildings cost for establishment to re-purchase all of its land and buildings Hypothetically, if this establishment were to purchase the assets it uses now, in their current condition, how much would they cost? Land and buildings This question is designed to ascertain the market value of the establishment's assets. Data on equipment is the most important. You can ask the manager to estimate the market value if all of the equipment, land and buildings were sold on the open market. If the respondent states that there is no market, ask how much the respondent would be willing to pay for the capital, knowing what it can produce in its current condition. Estimate how much it would cost to buy machinery in the current market which is similar in terms of age and characteristics. This estimate is to give an indication of the capital intensity of the firm. Keep in mind that it is one of the most important questions on the questionnaire. 95 298 -9 5000000 6000000 10000000 15000000 19000000 20000000 20205400 30000000 42000000 50000000 80000000 100000000 110000000 146000000 150000000 180000000 260000000 300000000 400000000 500000000 8500000000 Sysmiss can we provide the wb with your contact information? can we provide the wb with your contact information? can we provide the wb with your contact information? can we provide the wb with your contact information? can we provide the wb with your contact information? The World Bank might be interested in getting in touch with you to follow up on some aspects of this interview. Would you have any objection if we provide them with your contact information? Self-explanatory 393 1 2 main respondent's position in the firm main respondent's position in the firm main respondent's position in the firm main respondent's position in the firm main respondent's position in the firm Please complete the following information about the interviewee(s) 393 ADMINISTRATEUR AGENT COMMERCIAL AGENT DE LIAISON ASSISTANT COMPTABLE ASSISTANT EN PHARMACIE ASSOCIE Agent commercial Assistant Attaché de direction CAISSIER CAISSIERE CHEF COMPTABLE CHEF D'EQUIPE CHEF DE GARE CHEF DE PRODUCTION CHEF DE SERVICE ADMINISTRATIF ET FINANCIER CHEF DE STATION CO GERANT ASSOCIE COMPTABLE CONSEILLER D'ENTREPRISE COPROPRIETAIRE GERANT Caissier Caissier principal Charger de distribution Charger de vente Chef approvissionnement Chef Personnel Chef comptable Chef d' exploitation Chef d'atelier Chef d'entreprise Chef d'exploitation Chef de production Chef de service Chef de service commercial Commercial Comptable Comptable Adjoint Conseiller juridique Controleur général D R H D A F D,A,C D,G D.G D.R.H DAF DG DGA developpement gestion des projet-logistic DIRECTEUR DIRECTEUR D'EXPL DIRECTEUR DES AFFAIRES JURIDIQUE DIRECTEUR FINANCIER DIRECTEUR GENERAL DIRECTEUR TECHINQUE COMPTABLE DRH Directeeur Directeur Directeur Financier Directeur General Directeur Général Directeur commercial Directeur d'exploitation Directeur de publication Directeur du personnel Directeur général Directeur général adjoint Directeur interimaire Directeur par interim Directeur technique Directrice generale Dirigeant EtUDIANT EN PHARMACIE Financier G R H G,R,H GERANT GERANT ADJOINT GERANTE GESTIONNAIRE COMMERCIALE GESTIONNAIRE DES STOCKS Gerant Gérant Gérant adjoint fils du propriétaire Gérant boutique Gérant propriétaire Gérante INGENIEUR JURISTE FISCALISTE La dirigeante Le Gérant Le patron MAGASINIER Madame Dao P.D.G P.G.G PDG PDG DE L'ENTREPRISE PHARMACIEN PHARMACIENNE GERANT PRINCIPAL PROPRIETAIRE PROPRIETAIRE PROPRIETAIRE GERANT PROPRIETAIRE/ GERANT DG Pharmacien Pharmacienne Premier représentant Principal Propriétaire Propriétaire Propriétaire et Gerant Propriétaire et gérant Proprétaire Présidente REPRESENTANT DE LA SOCIETE COMPTABLE RESPONSABLE RESPONSABLE FINANCIER RESPONSABLE VENTE Responsable Responsable de l'entreprise Responsable de production Responsable service paiye SECRETAIRE SECRETAIRE ADMINISTRATIVE Secretaire TARBAGDO GERANT TECHNICIEN GENIE CIVIL chef comptable chef d'equipe et de contrôle chef de piste chef de service chef du personnel comptable d,g daf dg directeur directeur adjiont directeur commercial directeur financier directeur general directeur generale exportant gerant gerant adjoint gestionnaire financiere gérante pdg pharmacien president directeur general proprietaire proprietaire et gerante responsable administratif main respondent years working in the firm: main respondent years working in the firm: main respondent years working in the firm: main respondent years working in the firm: main respondent years working in the firm: Please complete the following information about the interviewee(s) 393 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 22 23 24 25 26 27 30 32 35 36 43 53 main respondent gender main respondent gender main respondent gender main respondent gender main respondent gender Please complete the following information about the interviewee(s) 393 1 male 2 female second respondent position in the firm: second respondent position in the firm: second respondent position in the firm: second respondent position in the firm: second respondent position in the firm: Please complete the following information about the interviewee(s) 38 AGENT DE LIAISON Agent de liaison Agent de liason BARRO MAMADOU COMPTABLE Chef commerciel Chef comptable Comptable D A F D.P DAAF Employés Gerént Gérant Informaticien Nikiema Edmond Propriétaire SECRETAIRE Secretaire daf exportant2 omptable second respondent years working in the firm second respondent years working in the firm second respondent years working in the firm second respondent years working in the firm second respondent years working in the firm Please complete the following information about the interviewee(s) 38 355 1 3 4 5 6 7 8 9 10 11 17 19 20 22 29 39 Sysmiss second respondent gender second respondent gender second respondent gender second respondent gender second respondent gender Please complete the following information about the interviewee(s) 38 355 1 male 2 female Sysmiss third respondent position in the firm: third respondent position in the firm: third respondent position in the firm: third respondent position in the firm: third respondent position in the firm: Please complete the following information about the interviewee(s) 3 Chef de production Secretaire chef du personnel third respondent years working in the firm third respondent years working in the firm third respondent years working in the firm third respondent years working in the firm third respondent years working in the firm Please complete the following information about the interviewee(s) 3 390 3 10 21 Sysmiss third respondent's gender third respondent's gender third respondent's gender third respondent's gender third respondent's gender Please complete the following information about the interviewee(s) 3 390 1 male 2 female Sysmiss day day day day day Time face-to-face interview ends 393 month month month month month Time face-to-face interview ends 393 5 6 7 8 9 hour hour hour hour hour Time face-to-face interview ends 393 minutes minutes minutes minutes minutes Time face-to-face interview ends 393 perception of the questions regarding opinions and perceptions perception of the questions regarding opinions and perceptions perception of the questions regarding opinions and perceptions perception of the questions regarding opinions and perceptions perception of the questions regarding opinions and perceptions INTERVIEWERS PLEASE ANSWER AT END OF THE INTERVIEW It is my perception that the responses to the questions regarding opinions and perceptions: Truthful Somewhat truthful Not truthful 393 1 2 3 The questions regarding figures (productivity and employment numbers The questions regarding figures (productivity and employment numbers The questions regarding figures (productivity and employment numbers The questions regarding figures (productivity and employment numbers The questions regarding figures (productivity and employment numbers 393 1 2 3 interviewer comments interviewer comments interviewer comments interviewer comments interviewer comments INTERVIEWER COMMENTS (Problems occurred/extraordinary circumstances which could influence results) 393 A l'issu d'un coup de fils immédiatement ,j'ai eu le rendez-vous .Il était ouvert sans probléme tout bien déroulé. AFL.14 léntreprise na pa fait de recrutement en 2008 k1 et k2 l'entreprise n'a pas importé ou fait d'achats en 2008 AU BURKINA FASO LE TAUX DU PALUDISME EST LE PLUS ELEVE ET CA SE VOIT SUR LA VENTE DES PRODUITS PHARMACEUTIQUES COMME LE PRINCIPAL PRODUIT VENDUE EN PHARMACIE AU cour de l'enquête le répondant était beaucoup mefianr pour ce qui concerne les chiffres AUCUNE DIFFICULTE PARTICULIERE N'A ÉTÉ CONSTATE . SEULEUMENT LE REPONDANT N'AVAIT PAS SUFFISAMENT DE TEMPS Abien accueilli l'étude et a participé avec joie Accueillant Accueillant, il était ouvert au dialogue. Refus de donner le chiffre d'affaire Aprrés plusieur rendez vous manqués ,le répondant s'est soumis au questionnaires .Ill ma pas manqués de reclamer la lettre de mission .A sa présentation ;il était hésitant mais a néanmoins répondu Après plusieurs rendez - vous manqués, pour cause soit de pluies ou indisponibilité j'ai fini par l'avoir mais très difficilement, en ceux qui concerne l'intervieuw pas eu de problème en tant que telle seulement beaucoup de visiteurs et son tél Après plusieurs rendez-vous manqués avec le chef d'entreprise ,j'ai fini par avoir les informations avec la secretaire qui malheursement ne peut fournir des information fiable . En plus elle reproche la longeur du questionnaire. Au cours de l'entretient le pharmacien est arrivé et il demande si on avait avisé l'odre des pharmaciens Au depart il a opposé un refus catégorique avant d'accepter de repondre a nos questions BELLE INITIATIVE QUE DE PENSER A UNE TELLE ETUDE QUI POURRA FAIRE LA SITUATION FINANCIERE DES ENTREPRISES DU BURKINA FASO BON DEROULEMENT DE L'ENTRETIEN BONNE ETUDE MAIS FAIRE RESSORTIR LES DIFFICULTES FINANCIERES PAR LE FINANCEMENT N'EST PAS SUFFISANT . IL FAUT DES APPUIS TECHNIQUES MATERIELS Belle initiative que davoir pensé à cette étude bonne continuation Bon déroulement de l'entretien Bonne continuation et faire prochainnement une annonce et adressé un courier officielle à la directio avec accusé de réception C'est la representation de la maison maire qui se trouve en France . Enttretien sans probleme C'est un super marché apartenant à un Sénégalais, il a manifesté un grand enthousiasme pour l'interet de cette etude C'est une manufacture mais la production ne se trouve pas a bobo il fabrique des engrais des herbicide ect .En ce qui concerne la collecte des donnés il y a pas eu de probleme majeur Certaines informations n'ont pas été données ni par le répondant ni par le comptable car jugées trop confidencielles et secrétes pour l'entreprise .Refus de les donner .Exemple : les informations relative aux finances et à la performance .Ce mo Cette manufacture appartient au plus grand operateur economique de la ville de Bobo-Dioulasso, mais depuis quelques années elle rencontre d'enormes problemes financiers, c'est même ècrit dans les journaux de la place qu'il doit 8 milliards à la DU COURAGE POUR LA SUITE DE L'ETUDE ET ON ATTEND LE RETOUR Des questions posés pourraient trouver réponse à la BcB ,selon le répondant et le questionnaire se verrait allegé par conséquence Difficultés pour convaincre les responsables d'entreprises que les agents sont ceux d'un bureau d'etude légalement reconnu. Disponible et très ouverte même si la crainte de l'administration fiscale pesait au debut de l'interview elle a ette ouverte Disponible, mais a été réticent au début. Apres la présentation de la lettre d'information de la banque mondiale, il s'est soumis au questionnaire Disponible,il s'est donné à cœur joie au questionnaire il a eu recours à ses livres de comptes pour certaines réponses.Il a apprécié la rapidité avec laquelle on peu monter une entreprise ELLE A ÉTÉ OUVERTE MAIS CRAIGNAIT QUE LES INFORMATIONS QU'ELLE A DONNE SOIT DIVULGUE MAIS JE L'AI RASSURE QUE C'EST TRAITE DANS L'ANONYMAT ENTRETIEN SANS PROBLEME IL FAUT RECONNAITRE LES PHARMACIES PAR TERRE (AMBULANT) CONSTITUENT UN OBSTACLE MAJEUR POUER LES PHARMACIENS ETUDE TRES INTERESSANTE LES RESULTATS DOIVENT FAIRE L'OBJET DE PUBLICITE CONTRAIREMENT A L'ETUDE QUI N'A PAS ÉTÉ DIVULGUE AVANT Elle est convaincu que nous sommes complices du service des impôts Elle pense que la banque mondiale peut lui apporté un soutien En ce qui concerne les réponses " ne sait pas" le répondant est le frère du PDG de l'entreprise lui-même en déplacement depuis trois mois, nous l'avons constaté plus de six fois à la limite nous avons accepté d'administrer le questionnaire à ce Enquête très bien menées, le questionné pense que avec la crise financière, il faut aider les entreprises à émerger en les finançant Enquêter trés peu disponible il faillait insister pour avoir le RDV Enquêtés très intéresné par les questions et demende à la Banque mondiale d'injecter directement l'argent des programmes à venir au niveau des entreprises et non passé par l'état Entretien obtenu après plusieur rendez-vous reportés pour des contraintes de calendrier FAIRE CONNAITRE AUX ENTREPRISES LES PROGRAMMES AUXQUELS ILS PEUVENT BENEFICIER A TRAVERS LES RESULTATS DE CETTE ENQUETE IL A D'ABORD HESITE AVANT DE ME RECEVOIR IL A ÉTÉ ACCUEILLANT ET A CONSULTE LES REGISTRES POUR NOUS FOURNIR LES INFORMATIONS NECESSAIRES ER EST PRÊT A POURSUIVRE L'INTREVIEW EN CAS DE BESOIN . IL M'A DIT QU'IL ESPERE QUE L'ETUDE AURA DES RETOMBEEES POSITIVES IL FAUT RECONNAITRE QUE CA N'A PAS DU TOUT ÉTÉ FACILE BEAUCOUP DE RETICENCE MAIS PAR LA SUITE OK DIFFICILEMENT IL SEMBLAIT INTERESSER PAR LES QUESTIONS ET PENSENT QUE CETTE ENQUETE POR DONNER DE LA VISIBILITE DES ENTREPRISES AFRICAINES IL YA PAS EU DE PROBLEME POUR LA COLLECTE DES DONNEES MAIS SEULEUMENT IL Y A DES INFORMATIONS CONCERNANT LES FINANCES SEUL SON PÈRE PEUT REPONDRE . IL Y A PAS BEAUCOUP AUSSI IL a été vraiment difficile de receuillir ces informations parceque le secretaire refuse de me les fournir le boss et le comptable sont très mobile et très occupé donc difficile de les trouver pour avoir les information il a fallu négocier pend Il a fallu quatre rendez vous pour que le comptable me donne les informations puisque à chaque fois on me disait d'attendre la dirrigeante ,mais elle est toujours absente .J'ai laissé mes coordonnées pour qu'elle me contacte mais jamais elle ne Il a été ouvert et n'a pas manqué de demander à la banque mondiale de travailler plus avec le privé c'est-à-dire les entrepreuneurs.IL a été très acceuillant et a assûre du passage d'une equipe d'enqueet il y a 2 ou 3 ans Il faut dire que le comptable est beaucoup mobile pour l'avoir sa ma couté plusieur appel avant de l'avoir en dehors de ça tout c'est bien passé il y a pas eu de circonstance extraordinaire qui pourrait influenccccer la collection des donnés Il faut etadre cette étude aux société d'etat qui souvent fausse le jeux de la concurrence Il faut que la banque mondiale fasse des prêts ou des subventions directes aux entreprises au lieu de passer par les corrompus du pays Il n'a pas confiance aux études selon lui ça ne change rien Il n'y a pas eu de probléme.Concernant le volet relation Entreprise et gouvernement il que nous avons de bonne lois mais il reste l'applicatiion qui est toujours un probléme.Tout le monde n'est pas soumis aux même lois Il n'était pas trop disponible Il nous assimile aux agents des impôts Il nous faut de nouveaux camions si la banque mondiale pouvait nous aider à renouveller notre parc auto, nous voulons de l'aide, des taux acceptables Il occupe un grand batiment dont il est propriétaire en dehoàrs de l'imprimerie dans le même batiment il a son boulangerie et c'est femme qui gérent mais elles etaient très reticente il a fallu l'accord du marie pour qu'ellle accepte Il renconte plus des difficultés qu'il rencontre dans son domaine Il réclame une attestation fiable de la banque mondiale ,il est reticent Il répondait à bâtons rompue sans faire référence à aucun document comptable Il s'agit d'une entreprise familliale et il n'y a pas d'actionnaire majoritaire.Les pertes dues aux vols sont negligeables.Le D.G déplore la concurrence du secteur informel car ce sont des gens qui ne payent pas de taxes . Il semble avoir foi que la banque mondiale pourra aider les entreprises ence qui concerne la corruption Il y a la direction a part et la production a part .Mais la plus importante c'est la direction .L'entreprise c'est effectué en deux phases.La premiers avec le directeur et un autre rendez-vous avez le chef comptable Il y a lieu de constater que dans tout l'interview le repondant à opposer un refus à toutes les questions portant sur les aspects financiers (chiffre,d'affaire,côut annuel du travail ). Il était interessé par l'etude et les données ont été puisée des différents bilans financiers mais il deplore les difficultés d'accés au financement et la complexité des marchés publics Interview par moment interrompu par des clients Interview souvent interronpu a cause du crépitement du téléphone et des visiteurs .En ce qui concerne la prise de rendez-vous , ça été fait le même jour à l'aide d'un appel téléphonique . L'enregistrement du questionnaire c'est fait avec des pe JE ME SUIS ENTRETENU AVEC LE DIRECTEUR PUIS AVEC LE COMPTABLE Je n'ai pas renconté des difficultes à remplir ce questionnaire car j'ai eu à faire au DRH qui m'a donné certaines informations et m'a indiqué le DAF pour fournir les informations concenant les chiffres L"enquête s'est bien déroulé mais les enquêtés se plaignaient du volume du questionnaire L' enquête s'est déroulée dans de bonne conditions . Le répondant était aimable il m'a fait revenir le lendemain afin de rechercer les données chiffrés pour la suite du questionnare L''ENTREPRENEUR ÉTAIT ENTHOUSIASTE DE NOUS RECEVOIR, IL ESTIME QUE CES DONN2ES PEUVENT AIDER LES ENTREPRENEURS DU BF SEULEMENT IL DEMANDE QU4ON INITIE DES PROGRAMMES DE FINANCEMENT POUR SOUTENIR LES ENTREPRISES L'ENQUETE S'EST BIEN DEROULE . LES ENQUETES SOUHAITENT BENEFICIER DES RETOMBES POSITIFS DE L'ETUDE L'ENQUETE S'EST BIEN DEROULE DANS CETTE ENTREPRISE . LES REPONDANTS ONT ACCORDE UNE IMPORTANCE A L'ETUDE L'ENQUETE S'EST BIEN DEROULE DANS DE BONNES CONDITIOINS MAIS IL Y A EU 3 RENDEZ-VOUS AVORTE L'ENQUETE S'EST BIEN DEROULE MAIS ELLE A PRIS TROP DE TEMPS APRES PLUSIEURS RENDEZ-VOUS MANQUES L'ENTREPRISE EXERCE UNE AUTRE ACTIVITE SOUS LE MEME NOM AGB (AGB TRANSPORT BURKINA) . LE SITE DE L'AGB EST DEVENU LE SECRETARIAT DE L'ACTUEL ENTEPRISE L'ENTRETIEN S'EST BIEN DEROULE AVEC LA SECRETAIRE . CELLE-CI A ACCEPTE DE REPONDRE AUX QUESTIONS A TITRE PRIVE . CEPENDANT ELLE N'A PAS VOULU SE PRONONCER CLAIREMENT SUR CERTAINES QUESTIONS CAR ELLE CRAINT POUR SON EMPLOI SURTOUT QUE LE DG A RE L'ENTRETIEN ÉTAIT PERTURBE PAR LES APPELS TELEPHONIQUES DU GERANT . SELON LUI L'ENTREPRISE DOIT AUX IMPOTS L'INTERVIEW A PRIS UN PEU DE TEMPS A CAUSE DES MULTIPLES APPELS QUE LE REPONDANT A DU FAIRE POUR AVOIR LES REPONSES A CERTAINES QUESTIONS . NB: LE REPONDANT A SURTOUT INSISTE SUR LA RECRUDESCENCE DE LA FRAUDEE DE LA CONCURRENCES DELOYALE DE CE L'INTERVIEW S'EST BIEN PASSE ET LE REPONDANT A VRAIMENT LES DIFFERENTS ASPECTS TECHNIQUES ABORDES A TRAVERS LE QUESTIONNAIRE L'INTERVIEWEE A ÉTÉ OUVERTE MAIS DEPLORE LE FAIT QUE LES ETUDES N'ONT PAS DE RETOMBEES CAR ELLE A ÉTÉ INTERROGEE PLUSIEURS FOIS ET JUSQU'À PRESENT ELLE N'A AUCUNE AMELIORATION DES INVESTISSEMENTS. ELLE A BEAUCOUP INSISTE SUR L'ACCES AU FINNANCE L'INTEVIEW ÉTAIT FREQUEMME?T INTERROMPU DU FAIT QUE DES MULTIPLES APPELS TELEPHONIQUES DU REPONDANT L'enqu^été fesait recours a son ordinateur pour me donner des informations chiffrés .Il dit également que la banque mondiale n'a qu'a revoir son plan de financement veulent travailler davantage mais les moyens font defaut L'enquete s'est déroulée dans de bonne conditions. L'enquete était confuisent et donnait des informations tirées dans ses registres bien qu'il ait une donnés de 3 mois .L'enquêté était entre -coupeée car le gerant devait repondre à certaines pr L'enquête a été très ouverts et sympathique .Il a été disponible immédiatement le coup de fil.Tout s'est passé dans de bonnes conditions L'enquête est très mobile ,hésite à repondre aux questions car les considérant comme des questions piéces.Nous avons réussi à le convaincre. L'enquête s'est bien deroulé .Les informations chiffrées sont données après avoir fait des calcules il mentionne qu'il souhaiterait avoir des retombé positives de cette étude L'enquête s'est bien deroulé dans de bonnes conditions mais il a fallu le supplier car il exigeait l'autorisation signé par les responsables de d'ordre des paharmatiens L'enquête s'est bien deroulée mais le répondant était méfiant L'enquête s'est bien déroulé malgré un peu de réticence L'enquête s'est bien déroulé. Demande le soutient de la banque mondiale L'enquête s'est deroulée dans de bonne conditions.Mais était de temps en temps interopue du fait des appels on des clients.Lenquêté dit que la banque doit revoire son systheme de financement car la majeur partie d'eux du secteur privé n'en béné L'enquête s'est déroulée dans de bonnes conditions le responsable a fait appel au comptable pour avoir certaines informations chiffrées mais elle me les communiquait sans que je ne les vios . Elle faissais également des calculs L'enquête s'est déroulée dans de bonnes conditions, l'enquête souhaiterait que la banque mondiale revoit son plan de financement L'enquête était à laise durant l'enquête .au niveau du chiffre d'affaire ,vu qu'il n'a pas de registre il a fait une estimation .Il souhaite que la Banque Mondiale vienne en aide aux petites entreprises à la fins de cette etude L'enquêté pense que la banque mondiale devait finacer les entreprises qui veulent travailler rérieusement L'enquêté se plaint comme quoi il faut que RMS ait une représenttation ici au Bourkina Faso.En cas de probléme qu'il puisse répondre .L'enquête c'est bien passé ,seulement il y avait souvent des interruptions liée à la forte clientelle et aussi L'entreprise cherche a demenager ses locaux .C'ase une jeune entreprise qui a demarré en fin 2008 et elle n'a eu qu'un seul marché en 2008 L'entreprise est sur le point de démenager sur un nouveau site qu'elle a acheté L'entretien a eu lieu avec le DG en personne.IL a refusé de donner son chiffres d'affaire en affirment qu'il ne communique jamais son chiffre d'affaire même à la banque mondiale .Son entreprise a une facilité de caisse qu'il n'a jamais utilisé L'entretien c'est bien déroulé avec le propriétaire de l'imprimerie qui métrise tout les donnés de son entreprise seulement il fallait souvent interropre a cause du télephone et des visiteurs qui ne cessaient de venir en finsh tout c'est bien p L'entretien s'est bien deroulé dans de bonnes conditions l'entreprise fait partis d'une filale.Le personnel s'est montrés très sympatique de la sécretaires du D.G au DAF en passant par le Directeur commerciale L'entretien s'est bien déroulé mais seuleument ça n'a pas fini le même jour. Il y a des informations qu'elle demandait au comptable, d'autres au 2nd responsable . Certaines informations chiffrées sont données apres calcul. ON mentionne égalemen L'entretien s'est bien passé, il y'avait rien de remarquable L'entretien s'est derouler en presence de la jeune fille qui vend dans la librairie le repondant voulait allait suivre la demi finale de la coupe des federatiosn L'entretien s'est déroulé avec la secretaire, pour la question concernant le chiffre d'affaire elle a passé uncoup de fil au comptable qui était parti sur le chantier ( avec le directeur) L'entretien s'est déroulé en présence des deux comptables.Cependant le comptable principale est resté concentré tout aux long de l'entretien.Il a deploré le fait que de nombreux commercants burkinabé ignorent l'inportance des enquêtes L'entretien s'est déroulé sans probleme le comptable etait trés sympathique IL a accordé une grande importance à l'enquête L'entretien s'est déroulé sans problème même si au début le répondant était méfiant L'entretient s'est déroulé dans un climat très agréable surtout que le gérant est bien informé sur tout ce qui se passe dans l'entreprise. L'entretient s'est tr"s bien passé .Le répondant était intéressé et très sympatique mais ses activités ne lui permettent pas d'être stable pendant le déroulement de l'interview.Il y a eu coupure de courant qui a beaucoup retarder l'entretien. L'etablissement dispose d'un groupe electrogene donc aucune incidence de coupure de courant.Le répondant demande à la banque mondiale de tout faire pour les les banque acceptent de donner les crédit aux entreprise et aussi la banque mondiale do L'etablissement était familial et a fait faillite mais et l'un des enfants a pris la direction en 2008 nom qui est devenu quincaillerie DOUNIA au lieu de EKAF .Le répondant propose que les institutions les touchants directement en cas d'aide sa L'etude s'est bien déroulé et le répondant a été trés ouvert et s'est inspiré de ses bilan de la fin d'exercice pour répondre L'etude s'est bien déroulé et le répondant à été très franc et à utilisé les régistres de l'entrepise pour donner les chiffres d'affaire L'interview a été très souvent entre coupé car le directeur commercial avait recu ordre de ne pas divulguer les chiffres et certaines donnes sans un document officiel qui invite l'entreprise à se soumettre à cette enquête .Néanmoins il a fait d L'interview c'est bien déroulé malgrés quelques peerturbation lié aux multiples appel téléphonique de répondant L'interview s'est bien déroulé et l'enquêté souhaite bonne contination et attend la suite de l'enquête L'interview s'est bien déroulé les questions sont répondu aisement .Ceux -ci se plaignaient de la non suite des événements car ils voudrons plus grandin L'interview s'est bien déroulée L'interviewvéa été acceuillant mais etait reticent pour ce qui concerne les different chiffres d'affaires,il demende qu'on leur apporte beaucoup d'aide surtout financiére car les banques sont tatillon en matiere de préts L'intéressé repondait évasivement sous pretexte que des enquêtes qui ne menaient nulle part car la situation des entrepreneurs restait la même les montants sont des estimations et l'entreprise est resté sans chargement L'intéressé s'est beaucoup plein par rapport à la reglementation du travail et surtout au non respect du SMIG dans les entreprise L'organisation des prêts bancaires regorgent trop de tractations et les taux sont trops élevés et cela ne facilite pas du tout la tâche aux gérants d'entreprises, a - t- elle dit L'une des plus grandes hotels de la ville et apartient à un couple libanaises qui etaint rentrait en France pour des soins .Et à leur retour il n'avait pas le temps il voulait se reposé etant le mois et comme moi je connais bien leur fils qui e L'unité de funteq sarl se trouve à la sortie de la ville e allant sur la route du mali il fait assi le sechessage des legumes.Pour avoir le gérant j'ai depense plus de 1500 au telephone et la secretaire à refusée de me donner le numero perso .c L'établissement d'origine avait pour g"rant le propriétaire actuel et a fait faillite.Il a pris le contrôle de l'entreprise en 2008 et exerce toujours la même activité mais a changer le nom de l'établissement et garder la même adresse postale e L'étude est bonne et du courage, on espère que les financements seront réels LA REPONDANTE A ÉTÉ ACCUEILLANTE MAIS RETICENTE POUR CE QUI CONCERNE LES CHIFFRES LA REPONDANTE E ÉTÉ ACCUEILLANTE SAUF QU'ELLE N'AVAIT PAS UNE COMMAISSANCE PARFAITE DE L'ENTREPRISE SURTOUT EN MATIERE DE CHIFFRES DE DATE DE CREATION . LES CHIFFRES NE SONT QUE APPROXIMATIFS LE COMPTABLE (REPONDANT) A SOULIGNE QUE L'ETABLISSEMENT SOUFFRE ENORMEMENT DE LA CONCURRENCE DES AUBERGES QUI OFFRENT DES SERVICES MOINS COUTEUX. CETTE SITUATION A POUR CONSEQUENCE LE RALENTISSEMENT DES ACTIVITES AVEC TOUTES LES DIFFICULTES QUI LE REPONDANT A ÉTÉ ACCUEILLANT ET A MEME FOUILLE DANS LES REGISTRES POUR NOUS FOURNIR LES INFORMATIONS. IL DIT QU'IL RESTE DISPONIBLE AU CAS OU NOUS VOULONS APPROFONDIR CERTAINS ASPECTS DE L'ETUDE LE REPONDANT A ÉTÉ OUVERT ET DIT QU'IL EST ¨PRÊT A NOUS RECEVOIR UNE PROCHAINE FOIS LE REPONDANT ETAIT ACEUILLANT LE REPONDANT N'AVAIT PAS LE BILAN DE 2006 A COTE DE LUI VOILA POURQUOI IL N'A PAS DONNE DE CHIFFRES D'AFFAIRES LE REPONDANT N'EST PAS CONTENT DES BANQUES ET DU GOUVERNEMENT. IL DIT QU'IL S'EST DEBROUILLE SEUL MAIS AVANT IL A DEMANDE DE L'AIDE EN VAIN. ET QUE C'EST PAR RESPECT QU'IL M'A RECU PARCEQUE MON PRENOM LUI PLAIT BEAUCOUP LE REPONDANT ÉTAIT MEFIANT ET A DONNE DES CHIFFRES ARBITRAIRES CAR AFFIRME NE PAS VOULOIR DE PROBLEMES A L'ISSUE DE L'ETUDE MAIS LES AUTRES DONNEES SONT FIABLES LE REPONDANT ÉTAIT TRES OCCUPE PAR SON TRAVAIL MAIS IL A BIEN VOULU NOUS RECEVOIR. IL A ENCOURAGE L'INITIATIVE DE LA BANQUE MONDIALE LE RERPONDANT ESTV TRES MEFIANT CAR IL N'ÉTAIT PAS CONVAINCU QUE JE NE SUIS PAS UN AGENT DES IMPOTS MALGRE TOUTES LES GUARANTIERS QUE JE LUI AI DONNES LES QUESTIONS DOIVENT ETRE BREVES . TROP LONG POUR UNE ETUDE DIAGNOSTIQUE D'ENTREPRISE La SIFA (societe industrielle du faso) connait d'enorme probleme depuis un certain nombre d'années. En 1998 il avait un chiffre d'affaire annuel total de 15 milliards, mais cette année 2 millions et quelques. La société traverse une période tre La directrice a deploré la fait que ces genre d'enquête n'ait pas de suite selon elle la banque mondiale gagnerait a financer les entreprises directement au lieu d'injecter de l'argent dans des programme qui ne profite qu'a un groupe d'amie res La gérante n'a pas voulu répondre à nos questions au début, mais elle a cédé à un moment donné. Elle a répondu avec réserve. J'ai voulu rencontrer la propriétaire mais elle m'a dit qu'elle était en voyage hors du pays et ne reviendra pas de si La premiere fois que je l'ai contacté c'est au téléphone il a refusé,Mais avec des arguments et toute les preuves il a accepté d'ailleur il est sympa et souriant La recherche du lien d'activité a été difficile du fait de la ligne télephonique qui est souvent en dérangement.Nous avons eu gain de cause malgré ces difficultés .L'enquête a été très mobile durant l'interview et trouvait les questionnaires tr La responsable de l'entreprise était absente c'est le comptable qui a répondu au questionnaire La répondante a trouvé qu'on les fatigue avec ces genres d'etudes car elle ne voit pas l'intterêt manifeste des enquêtes elle souhaite voir des actions concrêtes La répondante était à laise .toutes les réponce étaient peusées d'un registre. La société a été racheté par le principal propriétaire mais il ya des co- propriétaires qui faisaient parti de l'ancienne société, la société a changé de nom ( elle s'appelait KILIMANDJARO) et est devenue SONEF - TRANSPORT - VOYAGEURS, le chang La société est un groupe ,dont l'actionnaire principales est un ivoirien qui n'est pas résident ;donc certains informations échappaient au chef comptable qui a été délégé pour etre le repondant Le D.G a trouvé le questionnaire long mais il est resté concentré durant l'entretien malgrés son emploi du temp chargé.Il a aussi emis un doute sur la crédibilité de la lettre de mission que je lui est présenté Le D.G et le comptable se sont mis entierment à ma disposition et ont répondunavec document à l'appui à toute mes questions Le D.G était réticent à l'entretien jusqu' à ce que le comptable vienne vérifier le contenu des documents .Il demande à ce qu'on parle prochainement des difficultés liée aux commerce et qu'il faut comparer les réalités de chaque pays. Le Directeur Génerale d'E-SEPT a été très acceuillant et disponible.Il reconnait avoir été pour une enquête de la banque Mondiale en 2006 Le boss étant malade à autorisé le gérant de fournir les informations qu'il pouvait donner ce qui fait que certaines information ne sont pas fiable puisque ce dernier calculait les chiffre sans consulter de document Le comptable dit qu'il n'a pas toutes les informations chiffrés ç son niveau l'entreprise a plusieurs comptables Le comptable semblait inquiet au debut de l'interview et n'a cessé de demandé si cette enquête ne l'engageait pas nous l'avons rassuré ,cependant sur certaines questions notamment chiffrées ,il est resté hésitant et évasif Le comptable était beaucoup sollicité au cours de l'entretien : cependant il était très aimable Le comptable étant e congé, l'entretien s'est déroulé avec celui qui est chargé des importations car le principal dirigeant (propriétaire) est illetré Le daf était occupé sourtout qu'il vient de reprendre service après un mois de congés .Durant l'entretient il recevait beaucoup d'appels téléphoniques Le directeur a été beaucoup reticent à nous fournir les informations sur son entreprise car il dit ne plus faire confiance ni à la banque mondiale ni au gouvernement Le directeur devait effectuer un voyage ,il a repondu a certaines questions avant de demander à sa secretaire de nous donner les autres informatitiens Le directeur était sincére et tous les données comptables était gérées par le comptable de l'etablissement .L'acceil était chaleureux .La concurrence deloyale a causé de la corruption a été fortement deplorée Le gerant était très distrait durant l'entretien selon lui ces genres d'études ne leur profite pas Le gérant a pris le temps de bien discuter surtout ,il a éstimer que ces êtude ne servent à rien car il a été soumis à plusieurs autre mais le monde des affaires au Burkina Fasso esr resté le même ,dur ,opaque et fait de favoritisme .Néanmoins Le gérant était en deplacement voila pourquoi la preference N2 avant la preférence N1.Mais des son retour quand j me suis rendu pou le voir.Il y a eu des probleme il m'a aussitôt donné un rendez-vous . Lorsque je sui arrivé il ma bien acceuilli Le niveau d'étude du répondant est faible ,ce qui a eu pour conséquence un effort supplementaire pour mieux expliquer certaines questions .En outre,les informations sur les plans administratifs et comptables ne sont pas bien maîtrisées par le r Le numéro du répondant ne correspond pas nous avons eu des problemes pour le joindre Le probleme rencontré il faut reconnaitre qu'il y a eu au moins trois faux rendez-vous il n'était pas trop disponible et manque d'acceuil .Il a faillu Que j'invente des mensonge en ce qui concerne le delais de traivail pour qu'il m'accepte.Mais Le propriétaire ne tient pas une comptabilité donc il n'est pas facile d'obtenir les chiffres et pourcentages exactats Le propriétaires a affirmé qu'il na j'aimais recus de credit auprés des banques .Cela lui a toujours été refusé .Il est reste concentré tout au long de l'interview. Le rendez vous était prevu pour 15h mais finalement on a commencé à 16h25 ,car il était un peu pris .Il était reticent au depart et il a chercher à savoir ce qu'est RMS ,avait -il un représentant au bourkina.Il m'a donner le chiffres d'affaires Le repondant aurait souhaite mettre a ma disposition les registres de l'etablissement mais le comptable est en deplacment cependant ls chiffres quil a donnée sont fiables l'entreprise vend egualement des semences et du miel Le repondant disait très souvent qu'il vient d'étre nommé ,alors il ne connait trop bien les réalités. Le repondant n'a pas apprécier la partie du questionnaire parlant du vih .Selon lui ces questions sont relatives aux entreprises en Europe , en Asie ou Amérique Le repondant n'a pas une parfaite connaissence de l'enquête et le propriétaire est en voyage Le repondant se plaingnait du fait qu'il n'y a pas une facilité d'accés au crédit les institutions financiéres .Ceux -cci sont des exigence que les entreprises ont du mal à remplir . Il était aussi étonné de la longueur du questionnaire Le responsable est beaucoup décourageux par rapport aux taux imposition et surtout aux réglementation douanière, il a même refusé de me recevoir au début soit en disant que je suis un complice des agents de l'impot Le rrrrépondant dit qu'il sait que les entreprises ne bénéficieront pas des retombées de cette étude. Le répondanrt a été honnête face à certaines questionjs en ne fournissant pas de fausses informations. Ce qui est déplorable il est le gérant mais n'a pas certaines informations qu'il devrait en temps normale avoir Le répondant a accordé une importance capitale à l'étude et a répondu aux questions en se servant de son registre Le répondant a du mal évaluer certaint aspect car l'entreprise a ouvert en octobre 2008 donc moins d'un an Le répondant a fourni des information que je juge justes car elle sont prise de l'ordinateur et les chiffres d'un registre .IL était à l'aise pendant le questionnement. Le répondant a repondu aux questionnaire en se servant des registres de l'etablissement et souhaite que la banque mondiale améliore effectivement le climat d'investtissement au Burkina Le répondant a répondu correctement aux questions. Nous pensons qu'il était sincére dans ses réponses IL n'y a pas eu de difficulte majeure Le répondant a répondu à toutes les questions mais n'a pas donné le chiffre d'affaires de 2006 car il vient à peine d'intégrer la pharmacie ( 3 mois ) et dit qu'il n'yavait pas de logiciels de comptabilité à cette date Le répondant a salué l'initiative de la banque mondiale et souhaite que la banque mondiale leur donne le financement à un taux acceptable pour plus de developpement des entreprises privées Le répondant a salué l'intiative de la banque mondiale pour cette étude .Il souhaite que de telles initiatives se poursuivent car cela donne une idée aux entreprises aevc des chiffres ci l'appui Le répondant a trouvé le questionnaires long et ennuyeux selon lui ces genres d'etudes n'apportent rien aux entreprises Le répondant a été acceuillant et a fouillé les régistres pour les chiffres d'affaires sauf que j'ai souffret avent de le voir Le répondant a été acceuillant et nous a fournis toute les informations.Pour ce qui est des portes resultatntes de coupures de courant il a dit que ce sont les clients qui perdent car y a des retards de livraisons Le répondant a été acceuillant et ouvert ,il n'a pas de chiffre d'affaire en 2008 car le réponddddant dti n'avoir pas eu de marché durant toute la période , ce qui a entrainé la difficultés pour le paiement des salaire et des impots Le répondant a été acceuillant mais méfiant car n'est pas convaincu que je ne suis pas un agent du fix d'ou les informations relative aux chiffres ne sont pas fiables Le répondant a été accueillant et a répondu à toutes les questions et suggère qu'on baisse les taxes et assure le financement des entreprises pour qu'elles puissent bien fonctionner Le répondant a été accueillant sauf qu'il était réticent et avait peur de communiquer les chiffres Le répondant a été aimable durant l'entretien mais déplore le fait qu'il sont interrogés régulierment et ne remarque aucun changement dans le fonctionnement de leur activités . Le répondant a été aimable et très ouvert et dit être ouvert pour d'eventuelles questions en vue d'approfondir l'etude . Il affirmé que l'activité traverse une crise actuellement provenant du principal fournisseur qui veut rompre avec ses ancie Le répondant a été attentif tout au long de l'interview et a fournit les informations dans le serieux Le répondant a été attentionné et aimable tout au long de l'interview mais a refuse de se prononcer sur tout ce qui est relatif au chiffre d'affaires. Le répondant a été ouvert mais n'a pas voulu se prononcer sur les chiffres d'affaires, le montant du prêt le plus récent , la valeur de la garantie car il n'est pas rassuré que c'est pas l'administration fiscale, a la fin de l'intervieuw il apr Le répondant a été très acceuillent et s'est preté a nos questions sans grand difficultés Le répondant a été très accueillant et franc.il a été impréssionné par le fait son etablissement figure parmis les choix de la Banque Mondiale.Mais il a trouvé le questionnnaire très long .Il attend que la Ba,que Mondiale tienne sa promesse au Le répondant a été très coopérant et souhaite que la banque mondiale investisse plus dans les ressources humaines qui selon lui est seul facteur de developpement .Il a par ailleur saluer l'initiative de la banque mondiale pour le project .Mais Le répondant a été très reservé .Il trouve que les informations sont confidentiells.Les chiffres d'affaires données sont tout simplements des nombres arbitraires .le répondant dit que la banque mondiale devait passer par les médias pour préveni Le répondant avait RDV avec son medecin au environ de 17h30,cependant elle n'etait pas à l'aide ,j'ai voulu prendre un autre RDV afin de parfaire mon questionnaires surtout sur les chiffres mais elle ne l'a pas voulu parcequ'elle n'avait pas du Le répondant avait de la peine à fournir urtout les chiffres car il dit ne pas faire des bilans à la fin de l'année Le répondant avoue que leur entreprise est en difficulté ces trois dernières années cela explique l'absence des chiffres d'affaires car il n'ya pas eu de réalisation, des que tout rentrera en ordre, ils prommettent d'avoir des marchés publics Le répondant demande d'accompagnement des entreprises privés, l'entreprise fonctionne pratiquement sur fonds propre, le répondant demande plus de financement auprès de la banque mondiale Le répondant demande du financement pour bien lancer ses activités surtout qu'avec la pratique du secteur informel dans le domaine ses activites ont trop baissés jusqu'à ce qu'elle a du licence certaines des employés Le répondant demande à ce qu'il y ait un feed back du questionnaire, être imprégné des résultats de l'étude afin de bénéficier des retombées Le répondant demnade à ce que l'etat revoit le systhéme de l'attribution des marchés publics.il prétent que dans la réalité le systhéme du moins disant n'est pas appliqués.Il affirmeque sans marché public leur etablissement ne peut pas survivre Le répondant dit qu'il faut que la banque mondiale aide les entreprises à savoir des terrains et batiments propres à eux, leurs conditions sont durs, la banque mondiale est trop exigent lorsqu'elle offre des marchés seuls les grands ont acces a Le répondant dit qu'il sait que je suis un agent de l'administration fiscal malgrès que je lui ai montré toutes les preuves que j'avais à ma disposition afin de le convaincre, il aacepté malgrès lui, il dit que son souhait est que les impots ba Le répondant estime que les résultats porteront fruits afin le temps qu'il a consacré à l'étude ne soit pas vain Le répondant estime que si rien n'est dait par rapport a l'obtention des crédits aux prés des institutions financiéres et surtout revoir les échéances donnés pas ces derniers Le répondant fouillant dans son ordinateur et dans archives pour me donner les informations chiffrés .Il était sans géne et m'a meme dit de revenir quand j voudrai.Il faisait egalement recours aux plus anciens afin de pouvoir donner des resulta Le répondant hésitait beaucoup avant de donner certaines reponses.Illl a mentionné que l'entreprise connait des difficulttés en ce moment Le répondant m'a accepté trés facillement dés ma premiere visite et il etait beaucoup ouvert et comprehensif il denoce la procédure d'accés aux financement et les taux d'impots Le répondant malgré son manque de temps a fait un grand effort pour que nous tenions l'interview .Mais n'a pas céssé de noter le longeur du questionnaire Le répondant n'a fait que me donner de faux rendez vous depuis le mardi ,il était reticent au debut et céest aujourdéhuit qu'il a bien voulu répondre aux questions car je revenais à chaque fois ,mais il disait qu'il n'était pas disponible .Il a Le répondant n'a pas donné de chiffres pour les charges du personnel et les chiffres d'affaires de l'entreprise car il estime que c'est confidentiel Le répondant n'a pas voulu donner de chiffres sous pretexte que son comptable était absen qu'il n'était pas préparé a donner des chiffres et que comme il y avait coupure de courant les informations etaient dans son ordinateur .Donc s'il donnait Le répondant n'a que 10mois de service dans l'entreprise donc il n'a pa pu donner certaines reponses.Le responsable de l'entreprise est en deplacement Le répondant n'est pas du tout intéréssé et a été désagréable car il trouve qu'on les ddérange pour rien car il n'y a pas de retombées Le répondant n'était pas apparremment très interressé par le fruit de l'enqête ,mais n'a pas opposé de réticence aux questions aux quelles il avait des réponses Le répondant ne voulait pas nous fournir les informations car il affirme que son entreprise connaît de sérieuse difficulté, mais nous l'avons fait comprendre que l'enquête prenait en compte tous ces aspects Le répondant nous a confié que les services des impots sont pas dans l'entreprise le matin selon le même gérant l'entreprise n'est pas a jour vis-à-vis des impots Le répondant nous a dit qu'il ne gagne pas en répondant au questionnaires car même si y a un financement c'est l'etat qui profitera Le répondant pense que le gouvernement devait leur faciliter la tâche lors des marchés publics.Il trouve qu'on les touche le plus souvent pour des études mais il ne constate pas d'amélioration de leurs conditions de travail ,ce sont les grandes Le répondant s'est mis entierement à notre disposition durant l'interview Le répondant s'est prête à nos questions avec beaucoup d'intérét Le répondant s'est vraiment intéressé aux questionnaires. Il a surtout cherché à comprendre le bien fondé d'une etude pareille Le répondant se plaint du fait que les étude n'ont pas de retombées qui leur soient bénéfiqui Le répondant souhaite plus d'action de la banque mondiale .Il trouve que les entreprises privés sont des secteurs delaisssés par l'etats et que les banques locales accordent du crédit uniquement aux grands .Il trouve que les taux d'intérêt et l Le répondant souhaite que la Banque Mondiale vienne à leur secours pour rétablir leur activités avec des financesments dans des conditions acceptables.Le répondant a tout simplement donné une idée sur son chiffre d'affaire car pas de registre m Le répondant souhaite que la banque mondiale n'octroit pas l'aide uniquement à ceux qui sont déjà riches, elle doit tenir compte aussi des petits entrepreneurs et ce de manière équitable, c'est l'entreprise ETZ au lieu de Zalihoua Le répondant souhaite que la banque mondiale s'interesse plus aux entreprises privées. Le répondant travaille avec ses enfants et autres membres de la famille donc en terme de salaire il est difficile pour lui d'estimer .Il dit que c'est dés à présent qu'il va les déclarer à la caisse pour qu'ils aient un salaire comme on l'enten Le répondant à été acceuillant mais trouve que le questionnaire est long et compliqué .Il n'a pas voulu fournir les informations chiffrées et justifie ceci par le fait qu'ils dépensent au fur et à mesure qu'ils vendent Le répondant était attentionné et précis dans ses réponses.Il déplore le manque de financement qui entrave le bon fonctionnement de l'etablissement Le répondant était beaucoup content du fait qu'une structure leur permettent de s'exprimer ainsi que les difficulté qu'ils rencontrent dans leur activité . Le répondant était bien sympa pour répondre correctement aux questionnaires. Cependant il souhaite que la banque mondiale se mette à l'œuvre pour améliorer le climat d'affaire des entreprises Le répondant était disponible et l'interview s'est bien déroulée Le répondant était distrait pendant l'entretient et il avait mal a assimiler certaines questions Le répondant était méfiant pour ce qui concerne les chiffres d'affaires car il a un an d'anciennete dans l'entreprise et n'a pas une connaissance parfaite de son fonctionnement. Il dit qu'il ne voudrait pas avoir de problemes avec son patron Le répondant était plus ou moins à laise mais il reproche la longeur du questionnaire et qu'il n'y avait pas eu de correspondance au préalable a son avis la banque mondiale envoie d'abord des correspondance avant de faire venir les agents enquê Le répondant était réticent, les données chiffrées ne sont pas fiables car il n'a consulté aucun document et hesitait avant de les donner, il a dit que le patron du bureau d'études devait contacter l'entreprise pour leur expliquer avant que les Le répondant était trop occupé et même il était suspicieux vis-à-vis de l'étude, il posait beaucoup de questions sur les bureaux d'études qu'il ne connaissait pas, ce qui lui rendait très très réticent, après négociation, il a fini par nous acc Le répondant était très bavard durant l'entretien, les réponses aux questions relatives aux chiffres ne sont pas fiables Le répondant était très disponible à répondre aux questions autant qu'il pouvait Le répondant étant le directeur par intérime il donnait les montants par estimations mais sincere.Car il est bien proche du dirigeant qui est en vacances Le réponddant souhaite que la banque mondiale aide l'etat à relancer les structures en difficulté car les etats n'ont pas assez de moyens pour aider le entreprise privées. Le répondant pense que les entreprises privées sont abandonnées à eux m Les chiffres d'affaires sont des estimations cependant le ciffres d'affaire a été d'un document des impots Les coups telephoniques ont perturbé à 30% l'interview .Certaines informatations chiffrés sont fournis par suite de calcule mais d'autre sont tirés directement des registres .Il étaient reticent aux questions liés à la coruption .les dirigeant Les données chifrés fournit par le répondant sont des approximations. Les documents comptable n'étant pas disponible Les informations chiffrés sont des estimations car l'intervieuw répondait sans l'accord de la pharmacienne principale qui n'allait pas répondre sans l'avis favorable de l'ordre des pharmaciens Les informations concernant les financeers ont été obtenu sur la base des estimations du gérant Les informations relative aux chiffres ne sont pas fiables car le répondant était méfiant et à trouvé qu'il perdait son temps en répondant au questionnaire car il n'y aura pas de suite qui leur sera favorable Les personnes enquêtés étaient occupées mais se sont prêtées a nos questions aux quels elles ont essayés d'apporter des réponses ,cependant les questions relatives aux chiffres d'affiares et aux salaires des emploiyés ont suscités des hésitatio Les questions concernant les chiffres d'affaire n'ont pas été répondues car le répondant ne dispose pas de registre pour l'enregistrement de ses données comptables ,mais il promet de s'en approprier .Le répondant a été très acceuillant et souha Les repondant étaient deux dont le PDG de bas niveau dirigeait les reponce cependdant les CA et le nombre d'employé sont puisseé des comptes Les répondants m'ont certifié qu'il était difficile pour eux de me donner des informatons sur les finance ces sources sont confidentielles. Les répondants étaient a peu prés conforme à la réalité car le répondant étant un illettré il tatoait le plus souvent sur ses réponses Les réponddants demende le financement.Ils troouvent que les delais pour l'octroi des préts et les procédures sont trop longues et complexes et en plus très souvent le prét vient en retard par rapport a l'execution des marchés .Les Banques clas Les réponses ont été fournis après plusieurs rendez vous car le boss est très occupé ce qui justifie les réponses non comformes .En plus il explique qu'une enquête avait été fait mais il ni avait pas une explication claire donc il se garde de r Les réponses sont présque instanées aussi les montant sont tirés du grand livre mais d'autre ont été faites oralements ,des estimations cependent je pense que le répondant était bien dans son domaine .Il a trouvé le questionnaire très long pour Lz répondant avait du mal à estimer son aire de travail parce qu'il axerce à l'abatoire il est trés mobile Muni presse huilerie située au secteur N20 Pas de circonstance extraordinaire a par ou il faut appeler et rappeller Même si cela fut compliqué de rencontrer le gérant de l'établissement, il a été disponible pour le questionnaire. Seuleument, il est beaucoup sollicité et cela entrecoupait l'interview Nous avons constaté que le répondant plus de 12 fois et qu'il n'avait du temps à nous consacrer Nous avons plusieurs fois donné rendez vous au propriétaire de l'entreprise, mais il étaqit très occupé et en déplacement il a fin par nous confier à sa sécretaire et le C,R a été fait par téléphone en ma présence Nous avons surtout constater une maitrise parfaite et une grande concision du répondant dans les différentes réponses tout au long du questionnaire Nous avons trouvés que les reponses etaient beaucoup plus approximatives Nous esperons que les résultats vont aboutir , nous avons besoin de financement POUR CE QUI CONCERNE LES EXPORTATIONS C'EST LE CLIENT QUI S'OCCUPE DES FRAIS Pas de commentaire Pas de commentaire à faire sauf que le questionnaire est un peu long Pas de problemes majeur sauf que le contact n'etait pas exacte.l'orsque noous avons contacté la sonaceb c'est maillogo meuble decor qui nous a repondu .Nous l'avons interviewvé car ce dernier se rappelle avoir participé a une étude de la banque Pas de probléme majeur sauf que le repondant developpait les réponses surtout les questions relatives à la corruption et à la douane. Pas de probléme à répondre aux questions .Les montants du chiffre d'affiare a été calculé par lui-même a un moment donné mais le niveau des données de 2006 lui sont inconnues car il est entré dans l'entreprise après 2006 . Il a trouvé le questi Pour ce qui concerne les exportations,c'est le client qui s'en occupe exportation indirecte Pour la question D3 les pourcentages representent la clientèle et non les exportations car l'établissement n'exporte pas, c'est un hotel et un restaurant Pour le chiffre d'affaire le répondant n'a pas pu estimer parcequ'ils ont ouvert en novembre 2008 et ils sont à la phase investissement (renovation des locaux et entretient des machines) Pour tout ce qui concerne les transits c'est le client qui s'occup des formalités Probléme de temps pour le répondant (questionnaires administrés en deux rendez-vous ).Les questions sont parfois complexes et ambigues .A revoir (B.1 par exemple ) QUELQUES DIFFICULTES DU REPONDANT QUAND A LA COMPREHENSION DE CERTAINES QUESTIONS QUELQUES RETICENCES AUX QUESTIONS RELATIVES AUX CHIFFRES D'AFFAIRE Quelques petites difficulté de compréhension de la part du repondant de son niveau d'etude Question " gouvernement entreprise", elle dit qu'elle ne fait pas de la politique, a ce niveau elle ne voulait plus continuer, elle dit qu'elle deteste la politique; elle dit qu'elle deteste la politique; elle n'aimerait pas avoir des problèmes Question posé par l'enquêté:Augmenter le nombre des entreprise à enquêtée cela permettra d'avoir une situation des entreprises beaucoup plus de la réalité . Acceuil sans probléme.Questionnaire d'administrée sans probléme Questionnaire administre apres plusieurs appels et plusieurs visites. Le répondant repetait toujours qu'il ne voyait pas d'interêt pour lui, mais il a fini par comprendre et nous a accorde l'entretien R A S ILS ONT DES PROBLEMES AVEC LE MEDICAMENTS DE LA RUE ET AUSSI LES FORMATIONS SANITAIRES DE L'ETAT QUI VENDENT AUUSI DES MEDICAMENTS RAS pour l'enregistrement du questionnaire .En 2006 lorsque l'etude a eu lieu la construction de batiment n'était pas l'activité principale de l'entreprise Refus de repondre par moment à certaines questions comme des secrets.difficulteé pour retrouver le lieux pour cause de ligne télephonique suspendu.Au moins en rendez-vous manqué.(indisponibilité) Rien n'a pu entraver ce travail.Le repondant était à l'aide et atait confiant. Réticente au début ,elle a demendé les critéres de sélection des entreprises elle a aussi souhaité que la banque mondiale fasse d'abord signe aux responsables des entreprises avant le passage des enquêteurs SIMAO est une société de transformation agro- industrielle et de commerce des produits transformés, l'industrie fabrique du riz décortiqué et produit de la farine ( maîs; blé), donc au lieu d'être un rétail comme indiqué dans l'échantillon, ell Sa disponibilité a été un obstacle majeur à l'administration des questionnaires .Il a été méfiant aux questions relative à la comptabilité et au sida . Selon le gérant l'entreprise connaît de nombreuses difficultés en ce moment, ils envisagent de démenager TRES BONNE ENQUETE CAR LES ENTREPRISES BURKINABE SOUFFRENT DE LEUR MANQUE DE SOUTIEN ET ED PREFINANCEMENT A LEUR CREATION ET PENDANT LEUR ACTIVITE PENSE L'INTERVIEWE Tout a commencé par une difficulté pour retrouver les locaux .FGZ Trading est dans une zone cachée .Le répondant se plaind du fait qu'il y a plusieurs études de ce genre qui se passe avec les entreprise mais rien ne change dans le cllimat des a Tout c'est bien passé. Tout est parfait Tout s'est bien passé. Le répondant était à l'aise Tout était conforme. Pas de probleme majeur Tres occupé mais a été disponible pour les questions Un peu de retiscence au debut , mais a compris au fur à mesure que l'entretien évoluait , la nécessité de l'etude Un rendez vous raté pour cause de coupure de courrrant .l'enquêté a été ouvert et sympatique .Cependant il a eu un peu de reticence dans certaines questions pour des raisons d'ordre fiscale.Souhaiterrait que le banque viennent aleur appuis pour apres plusieurs visites il a accepte de se soumettre au questionnaire ,il est beaucoup sollicite donc tres peu disponible après plusieurs rendez vous, il a accepté de répondre aux questions sans trop de peine. Il n'a pas trop apprécié le manque d'information et de document attestant notre mission. Aussi, il ya eu une réticence coté comptabilité attend un grand soutien de la banque mondiale au cour de l'entretien le repondant etait tres souvent interpelles par le client , et puis il y avait du bruit autour vue que la boutique est situe dans un marche avant de commencer l'entretien le répondant a dit qu'il ya des réponses qu'il ne va pas donner et que je ne devais pas insister, voila pourquoi au début il ya beaucoup de " ne sait pas", en plus il a dit que les propriétaires de l'entreprise ét avant l'entretien il ma poser beaucoup de question sur rrms les objectifs de l'etude etc,,,apres cela il etait convaincu et nous sommes passé a l'interview sans problemes apres les clients nz cessaient de venir c'est depui 8 h que j'ai appeler il n'etait pas disponible et il ma programmé a 10 h quand je suis arrivé a 10 h il avait de la visite ; j'etais obligé d'attendre il m'a demander si le questionnaire est long parcequ'il doit sortir jai dit non e c'est un homme d'affaire il bouge beaucoup il ma fallu beaucoup de faux rendez vous avant de l'avoir lorsque je l'ai vue il etait bizarre au debut mais dieu sachant faire les choses j'avais enqueter un de ces cousins qui venait lui rendre visit c'est une pharmacie ,mais il faut reconnaitre que ça n'a pas été facile pour convaincre la pharmaciennne .Mais à la longue ça marche certains chiffres nont pu etre communiques parceque les documents etaient loin et certains n'etaient pas disponible tel que le chiffre d'affaire de 2008 cest une librairie evangelique financé par une ong qui sapelle accades et porte le nom actuel de complexe commercial evangelique disons que cette enquette avec la SN Cibec n'a pas été facile car nous l'avons réalisé en 48heures après 7 RDV renouvellé.Deux personnes sont intervenu afin de donner des éléments fiables et précis. disons que le principal répondant est le président de la chambre de commerce de bobo, il a des relations étroites avec le gouvernement, ainsi concernant ses chiffres d'affaires il n'est pas du tout précis; sa principale réponse c'est : ça dépen du courage pour la suite de lenquete mais on aurait preferer que la banque mondiale fasse un communique sur letude faire tout pour que l'on benificie des retembee de l'enquete il est dit sur le screener que c'est yune manufacture et contre il fait la construction batiment il n'a pas trop confiance au etude de marché il trouve que c'est une bonne initiative mais malheureusement on ne voit jamais le retombés des enquêtes ils ont de serieux problemes avec les banques trop de guaranties l'enquete espere qu'il y aura des solutions pour les netreprises presque dépourvues d'accompagnement l'enquete netait pas tres enchanté par notre visite et disait a chaque fois d'aller rapidement car il a du boulot l'enquete s'est derouler dans de bonnes conditions la banque mondiale doit pousser les autres banques a alleger les garanties demandées pour l'octroie de credits a til dit l'enqueté recherchait certaines informations dans son ordinateur et dans ses registres, il ya d'autres informations également qu'elles donnait sans faire et recours, elle faisait des calculs pour donner certaines informations chiffres, elle not l'enquéte a répondu clairement au questionnaire mais il dit que les enquetes sont de trop.il répond chaque fois à des questionnaires participe aux formations mais quand les fonds viennent,il ne bénéficie de rien, l'enquéte s'est paser dans les meilleurs conditions ,ils disnet que leurs portes restent ouvertes pour tout etude de la banque mondiale l'enquêté a été disponible dés le premier coup d'appel l'enquêté pense qu'il faut faire un diagnostique complet avant de financer les entreprises qui vont bénéficier de subventions de la banque mondiale l'enquêté trouve qu'il y a rien trôp d'études et on ne voit rien, Et qu'il faudrait que la banque mondiale fasse connaitre directement ses programmes aux entreprise ciblés plutôt que de passer par d'autres voies. l'enregistrement du questionnaire n'a causé aucun probleme .C'est une entreprise familiale donc un des fils qui est chef approvissionnement qui a répondu les questionnaires .J'ai rencontré de probléme ,il dit se rappeller qu'en 2006 c'était une l'entretien c'est bien passé seulement les deux repondant pour ceux qui concerne les questions sur les finances n'etaient pas à mesure de me repondre fiablement.Ils m'ont donnés le numéro du comptable de l'hotel de ouaga ou le questionnaires se l'entretien s'est bien derouler l'entretien s'est bien deroulé l'entretien s'est bien déroulé sans difficulté majeur, le répondant a répondu aux questions autant qu'il peut mais certaines informatrions comme le coût du travail sont restées sans réponse l'entretien s'est bien déroulé sans incident majeur, le répondant était sympa quand aux informations disponibles l'entretien s'est derouler avec un de ces comptables car le daf est en congé l'interviewé etait tres sollicitér et son collegue rentraient beaucoup dans son bureau l'etablissemen exerce plusieurs activitées l'entretient s'est deroulé dans le bureau de l'assistane du pharmacien dans de bonnes conditions .Elle etait concentrés durant tout l'inteerview l'intervieuw s'est déroulé dans de bonnes conditions, elle a été très contente d'étre considérer par l'étude et souhaite bénéficier des financements afin de mieux mener ses activités l'intervieuw était fréquamment interrompu compte tenu des multiples appels téléphoniques que recevaient le répondant l'interview a ete sur a avoir , le repondant etait vraiment occupe mais l'interview s'est deroule malgre tout en une seule fois l'interview a eté tres rapide car le repondant avait reunis a ses cotes tout les documents necessaire ce qui a facilité l'obtention des données l'interview a été un des interviews les plus rapide car le repondant avait un rendez vous juste apres , l'interview s'est derouler sans grande diificulté l'interviewé etait ouverte mais comme elle atait nouvelle dans l'entrprise elle ignore certains aspects tels que l'annee des debuts des activites l'effectif le nombre d'annes d'experience du principal dirigeant ainsi que l'année d'enregistremen la G R H de l'entreprise a bien voulu répondre aux questions en l'absence du DAF compte tenu aussi de son indisponibilité, elle se reserve de répondre aux détails des questions relatives aux finances la difficulte qui sest posée relative a l'accredition , il a dabord demande si le cabinetb setait signale aupres de leur ordre ,seulement il a dit quavec la concurrence un minimum de confidence necessite une une accreditation officiel pour une la repondante a eté aceuillante et nous a dit quelle aura de laide a lissue de cette etude la société SODIFA apartient à un burkinabé et un malien, la maison mère est au mali à bamako, depuis un certain nombre d'année ça ne va pas ils sont sous redraissement judiciaire, liée à une mauvaise gestion , en ce moment l'usine ne fonctionn le contact ne fut pas facile mais l'enqueté a repondu a trop de peine a mes questions le directeur a donné son accord après avoir lu la lettre de mission, cependant le premier il n'avait pas le temps pour repondre aux questions car c'est un homme très chargé, finalement il demande à la secrétaire de se préter aux questions le magasinier a signaler que pour les enquêtes de ce genre il faut adresser une demande à l'ordre des pharmaciens qui informe les responsables de pharmacie par une circulaire le numéro du contact appartien a la fois a l'auto ecole et a sa compangie de transport car c'est la méme personne et comme les autoecoles sont hors de l'etude j'ai fait la collecte de données de la compagnies sans problemes le repondant a eté aceuillant et ouvert et a méme consulter les registres et le comptable pouir les données chiffrées , il a preconiser qu'on a prenne leur difficultées en compte et qu'on les aides sincerment pour qui'ls puissent prosperer et le repondant a eté acueillant mais surtout reticent en ce qui concerne les données chiffrées le repondant a eté ouvert il n'ya pas pas chiffres d'affaires et de traitements salariale en 2008 elle a recruté 21 employé en decembre car selon ses previsions elle avait besoin de ce nombre pour bien fonctionner le repondant a eté tres aceuiillant et a repondu a nos questions sans grande difficulté le repondant a explique que la societe vient juste de simplanter et quelle en phase de construction ,l'eta fianceier de la societe n'est pas encore totalement etablie car son activite a proprment dit na pas encore debuter le repondant a surtout insisté sur le coup de l'electricite il estime que l'lectricite coute tres cher et pompe une grande partie de leurs ressources le repondant etair mefiant en ce qui concerne les chiffres car il dit que ce sont des données conidentielles en plus il dit qu'il n'a pas une parfaite connaissance de l'entreprise le repondant etait tres occupé mais a repondu a nos questions le repondant etait tres occupé mais il a accepter de nous recvoir le repondant navait pas trop de peine a repondre aux question que je lui posais , ceux qu'il ne maitrisiait pas il consultait les documents ou fesait reference a son ordinateur pour fournir les informations dont javais besoin le repondant souhaiterait un fiancement pour participer aux foires comerciales internationales voire les prises en charge ,ses reponses etaient sinceres et il a eté tres acceuillant et prêt a nous recevoir une prochaine fois mais il trouve que le répondant m'avais donnez un rendez-vous qu'il na pu respectez à cause de son temps passé aux impots .mais j'etais bien recu pour mon sencond rendez-vous, qui s'est bien passé le répondant s'est beaucoup intéressé aux questionnaires, il a surtout cherché à comprendre le bien fondé d'une telle enquête le répondant était un peu réticent mais il a répondu aux questions lentretien s'est tres bien deroule le gerant fesait recours a ces registres pour donner les informations chiffres mais ils conseille que les etudes de rms soient autorises par un representant de rms au burkina ou par tout autorite du burkinabe lentretien sest derouler avec un etudiant stagiaire avec accord du proprietaire de la pharmacie car pour les enquetes dans sa pharmacie il nest pas prêt a repondre a un questionnaire pendant l'entretien il ya une coupure de ourant empechant de donner les chiffres avec exactitude pour la prise de rendez vous il ya eu des problèmes et même pour l'enregistrement de questionnaires, depuis 2006 la société est en faillite, en mai 2007, elle a été achetée par une femme résident à ouaga, mais il faut reconnaitre que cependant probleme rencontre :plus de 3 rendez vous ;probleme de disponibilte des agents ; les crepitements du telephone ne cessaient pas et enfin comme probleme les visiteurs ne cessaient de nous derangeaient mais dans l'ensemble sa va this questionnaire was completed in: this questionnaire was completed in: this questionnaire was completed in: this questionnaire was completed in: this questionnaire was completed in: SUPERVISORS PLEASE ANSWER This questionnaire was completed in: One visit in face-to-face interview with one person One visit in face-to-face interview with different managers/staff Several visits If answer is 1 then STOP HERE 393 1 2 3 if option 2 or 3 in a.18, estimate duration of the whole interview: hours if option 2 or 3 in a.18, estimate duration of the whole interview: hours if option 2 or 3 in a.18, estimate duration of the whole interview: hours if option 2 or 3 in a.18, estimate duration of the whole interview: hours if option 2 or 3 in a.18, estimate duration of the whole interview: hours 1) SUPERVISORS PLEASE ANSWER 2) If option 2 or 3 in A.18, estimate duration of the whole interview 63 330 3 0.889 0.863 if option 2 or 3 in a.18, estimate duration of the whole interview:minutes if option 2 or 3 in a.18, estimate duration of the whole interview:minutes if option 2 or 3 in a.18, estimate duration of the whole interview:minutes if option 2 or 3 in a.18, estimate duration of the whole interview:minutes if option 2 or 3 in a.18, estimate duration of the whole interview:minutes 63 330 58 29.19 21.307 strict weights strict weights strict weights strict weights strict weights 393 For some units it was impossible to determine eligibility because the contact was not successfully completed. Consequently, different assumptions as to their eligibility result in different universe cells' adjustments and in different sampling weights. Strict assumption: eligible establishments are only those for which it was possible to directly determine eligibility. weak weights weak weights weak weights weak weights weak weights 393 For some units it was impossible to determine eligibility because the contact was not successfully completed. Consequently, different assumptions as to their eligibility result in different universe cells' adjustments and in different sampling weights. Weak assumption: in addition to the establishments included in strict and median assumptions, all establishments for which it was not possible to finalize a contact are assumed eligible. This includes establishments with dead or out of service phone lines, establishments that never answered the phone, and establishments with incorrect addresses for which it was impossible to find a new address. Note that under the weak assumption only observed non-eligible units are excluded from universe projections. median weights median weights median weights median weights median weights 393 For some units it was impossible to determine eligibility because the contact was not successfully completed. Consequently, different assumptions as to their eligibility result in different universe cells' adjustments and in different sampling weights. Median assumption: eligible establishments are those for which it was possible to directly determine eligibility and those that rejected the screener questionnaire or an answering machine or fax was the only response. Median weights are used for computing indicators on the www.enterprisesurveys.org website. Strata unique identifier Strata unique identifier Strata unique identifier Strata unique identifier Strata unique identifier 393