DDI_GHA_2014_ES-INNOV_v01_M_WB Development Data Group 2015-01-20 NADA v01 (January 2015) Enterprise Survey 2014 Innovation Follow-up Survey ES-INNOV 2014 GHA_2014_ES-INNOV_v01_M World Bank The Department for International Development NADA World Bank Enterprise Analysis Unit Enterprise Analysis-WB Enterprise Survey [en/oth] The Enterprise Survey is a firm-level survey of a representative sample of an economy's private sector. Firm-level surveys have been conducted since 1998 by different units within the World Bank. Since 2005-2006, most data collection efforts have been centralized within the Enterprise Analysis Unit. The Enterprise Surveys are conducted across all geographic regions and cover small, medium, and large companies. The surveys are administered to a representative sample of firms in the non-agricultural formal private economy. Data is used to create indicators that benchmark the quality of the business and investment climate across countries. The Innovation Follow-up Survey was launched in 2011 to study innovation and innovation-related activities. During 2011-2014, 19 countries in Africa and South Asia already included in the standard Enterprise Survey have been surveyed using the innovation module. The countries are: Congo DRC, Ethiopia, Ghana, Kenya, Malawi, Namibia, Nigeria, Rwanda, Sierra Leone, South Sudan, Sudan, Tanzania, Uganda, Zambia, and Zimbabwe in Africa and Bangladesh, India, Nepal, and Pakistan in South Asia. v01 In 2011 the World Bank in collaboration with the Department for International Development (DFID), launched the follow-up survey to the standard World Bank Enterprise Survey (ES) aiming to improve the measurement of innovation in emerging economies and developing countries. Researchers re-visited firms already interviewed during the ES to collect firms-level data on innovation and innovation-related activities, such as product innovation, process innovation, organizational innovation, and marketing innovation. The objectives of the Innovation Follow-up Survey are: - To provide evidence on nature, role and determinants of innovation in emerging and developing countries; - To generate information that will be used to identify projects and develop policies to promote innovation; - To stimulate systematic policy dialogue on the importance of innovation as a driver of private sector development and economic growth at the global level. In Ghana, the survey was administered to a subset of ES respondents randomly selected in order to have a final sample of 75% of the original ES; 549 successful interviews were performed. Business owners and top managers were interviewed from January 2014 through August 2014. Ghana National The primary sampling unit of the study is an establishment. An establishment is a physical location where business is carried out and where industrial operations take place or services are provided. A firm may be composed of one or more establishments. For example, a brewery may have several bottling plants and several establishments for distribution. For the purposes of this survey an establishment must make its own financial decisions and have its own financial statements separate from those of the firm. An establishment must also have its own management and control over its payroll. The whole population, or the universe, covered in the Enterprise Surveys is the non-agricultural private economy. It comprises: all manufacturing sectors according to the ISIC Revision 3.1 group classification (group D), construction sector (group F), services sector (groups G and H), and transport, storage, and communications sector (group I). Note that this population definition excludes the following sectors: financial intermediation (group J), real estate and renting activities (group K, except sub-sector 72, IT, which was added to the population under study), and all public or utilities sectors. Companies with 100% government ownership are not eligible to participate in the Enterprise Surveys. Sample survey data [ssd] The scope of the study includes: - product innovation - process innovation - organizational innovation - marketing innovation - innovation activities - use of information technologies. Respondents were randomly selected from a list of establishments interviewed for Ghana 2013 Enterprise Survey. The goal was to have a final sample of 75% of the original businesses. Face-to-face [f2f] Weighs for the innovation survey are calculated from the original Enterprise Survey weights through upwards adjustment by multiplying with a cell-specific factor which equals the proportion of originally completed ES interviews to completed innovation interviews. The use of this dataset must be acknowledged using a citation which would include: - the identification of the Primary Investigator (including country name) - the full title of the survey and its acronym (when available), and the year(s) of implementation - the survey reference number - the source and date of download (for datasets disseminated online) Example: The World Bank. Ghana Enterprise Survey (ES) 2014, Innovation Follow-up Survey. Ref. GHA_2014_ES-INNOV_v01_M. Dataset downloaded from [URL] on [date]. The user of the data acknowledges that the original collector of the data, the authorized distributor of the data, and the relevant funding agency bear no responsibility for use of the data or for interpretations or inferences based upon such uses. ghana_2013_innovation_data 549 177 WEB STD FIRMID WEB STD FIRMID WEB STD FIRMID WEB STD FIRMID WEB STD FIRMID 549 557272 557991 Questionnaire number Questionnaire number Questionnaire number Questionnaire number Questionnaire number 549 2 96064 Record number Record number Record number Record number Record number 549 2 20290 Preference Preference Preference Preference Preference 549 1 2 3 4 5 6 7 9 10 549 1 5.793 549 1 11.899 549 1 65.593 Questionnaire Questionnaire Questionnaire Questionnaire Questionnaire 549 1 Manufacturing 2 Services Day when the interview begins Day when the interview begins Day when the interview begins Day when the interview begins Day when the interview begins 549 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Month when the interview begins Month when the interview begins Month when the interview begins Month when the interview begins Month when the interview begins 549 1 2 3 4 5 6 7 Year when the interview begins Year when the interview begins Year when the interview begins Year when the interview begins Year when the interview begins 549 2014 Hour when the interview begins Hour when the interview begins Hour when the interview begins Hour when the interview begins Hour when the interview begins 549 7 8 9 10 11 12 13 14 15 16 17 18 19 Minutes when the interview begins Minutes when the interview begins Minutes when the interview begins Minutes when the interview begins Minutes when the interview begins 549 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 48 49 50 51 52 53 54 55 56 57 58 Same respondent as the ES Same respondent as the ES Same respondent as the ES Same respondent as the ES Same respondent as the ES 549 1 Yes 2 No Did the firm introduce any innovative product or service? Did the firm introduce any innovative product or service? Did the firm introduce any innovative product or service? Did the firm introduce any innovative product or service? Did the firm introduce any innovative product or service? I would like to start by asking you some questions about any new or significantly improved product or service introduced by this establishment, where "new" means new to the establishment and not necessarily new to the market. The next questions will refer to this new or significantly improved product or service as an "innovative" product or service. From fiscal year 2010 thru 2012, did this establishment introduce any innovative product or service? 549 -9 dk 1 Yes 2 No How many innovative products or services did the firm introduced? How many innovative products or services did the firm introduced? How many innovative products or services did the firm introduced? How many innovative products or services did the firm introduced? How many innovative products or services did the firm introduced? From fiscal year 2010 thru 2012, how many innovative products or services did this establishment introduce? 154 395 -9 dk 1 2 3 4 5 6 50 Sysmiss Percentage of sales from all innovative products Percentage of sales from all innovative products Percentage of sales from all innovative products Percentage of sales from all innovative products Percentage of sales from all innovative products In fiscal year 2012, what percentage of this establishment's total sales was represented by sales from all innovative products or services introduced from fiscal year 2010 thru 2012? 73 476 -9 dk 5 10 11 20 22 25 30 35 38 40 50 60 70 75 80 90 100 Sysmiss Describe the main innovative product or service that the firm introduced Describe the main innovative product or service that the firm introduced Describe the main innovative product or service that the firm introduced Describe the main innovative product or service that the firm introduced Describe the main innovative product or service that the firm introduced The next questions are about this establishment's main innovative product or service. The main innovative product or service is the one that represented the largest proportion of this establishment's sales in value (not volume) during fiscal year 2012. Please describe in detail the main innovative product or service that this establishment introduced from fiscal year 2010 thru 2012. 154 A curve Tv-set was introduced A new method of binding and laminating books which makes the books perfect by the help of a machine Act anti malaria drug which is used to treat malaria. Bimox for treating bacterial infection Added road construction in addition to estate deeveloping and building of houses Agric combined harvester Anti-bacterial hand neutralizer Audi A6:is the same car with new models Backery of brown bread-addition of salt, sugar, yeast, eggs and then margarine, flavour (pineapple flavour and nut meg) Baking of pastries Beef sinews: selling of cow intestines and other internal parts of the animal Branded chicken spice and coated chicken ready for frying is a new product which helped our market sales Bricks were introduced in constructing houses Buided drawing such as designs Bullet proof doors was introduced Car servicing (body works) changing of rotten plates/metals of cars with newly introduced machinaries Catering services Checking of blood pressure (B.P) Chinese cuisine Cleaning and huticultural services Combined harvester Computerised system used in diagnosing motor vehicle engines Computerized diagnostic machines Construction of housing and real estates Construction of urban roads with gravels DSP Sewage treatment plant: Is a chamber through which human waste are kept which which also separate water from the human waste Delivery of fast food to people including banks, offices Design pillars were used to design front view of building to make it attrractive and appealing Design wooden boxes for pintype porcelain insulators for electrification projects Designing of banners such as using materials like cloth or flexy materials Developed anti-hydrating diahorrea medicine Digital photography: The ability to transform black and white pictures into coloured pictures and old pictures into new pictures Double built in wardrobe with four doors and mirror Electric groundnut machine Establishment of printing press Fabricating of aluminuim and metal staircase & balcony guard Fabrication of gates and burglar proof Fabrication of material for electrical fencing Filter bag: about filtration of dirts Fixing interior decorationss of cars after repairing Flamingo oil paints Formerly we manufacture one unit of 7 steel shelves and 4 perfurated racks(holes) now is a double unit of 7 steel shelve and 4 perfurated lacks Free breakfast:we provide free breakfast to customers who come to spend the night at our hotel Fried rice with beef, chicken and sausage sauce Gift shop Giving drivers in attachment to the rented heavy duty machines Glass shells Grain wheat extract Growing and exporting of chilli pepper Hand cream sanitizer Have introduced the sale of cloth\materials to my business, a shop has therefore been acquired for this new business Have started operating a restaurant Hospital consumables Hospital furniture I.N.S.B certificate international berean of suveryers: Kind of crtificate that gives access of going closer to a vessel to work on IBR design of roofing sheets Installation of telecom mask Interlocking bricks Internal control thus how to safeguard movement of products and payments Internet connection to hotel rooms Introdicing chevrolet cars Introducction of retaining walls into the system and introducing spilts blocks into the system Introduced a brand of herbal medicine to the public Introduced commercial sanitation (public toilet) Introduced free breakfast Introduced potassuim carbonate fdree of acidic and heavy metals a breakthrough for the pharmaceutical industry Introduced some wood specially for student beds Introducing V-power Introducing metal furnitures Introductio of aluminuim washing basin Introduction of Bind 20. Bind 20 is a detergent that is used to mob the floor Introduction of M.O machine which can print 12,000 papers per hour Introduction of baby diapers Introduction of exclusive design shirt made with fabrics and embroidery Introduction of franklit mosquito coil in addition to the insecticide powder and spray Introduction of guest houses Introduction of memo pads (secretaries notebook) for keeping business records Introduction of new cosmetic products such as relaxers that were totally new in the market Kaeser compressor Liquid detergent Machines are more efficient and have dual purpose over-lock and embroidery Making of cleaning liquid soap Manufacture 'mutala' type of sauce pans which are very hard aluminuim covers Manufactured sofa chairs Manufacturing of gas oven Manufacturing of sack trucks Manufacturing of tile's cement Manufacturing of wardrobe with a mirror infront of it with two small cabinet Marketing of gear oil New designing of beads New herbal medicine which is introduced to fight and cure malaria PVC wall panel also known as plastic t and g Pdr pipes introduced for holding hot and cold water for domestic use Peanut snacks Personal visits to companies for business Plantain fufu Plastic chairs and plastic flower pots Powdered Prekese (galbanum) Preparation and selling of kenkey and fish which can be seen as catering in addition to the bakery services we already offer Preparing food(ofam) with riped plaintain, flour and oil Produce 'far away perfume' is a kind of dettol with a different perfume unlike dettol fragrance Producing grinding plates and balls Producing sachet water rubber to pack the water Producing tomato paste in sachet Production of bathing soap or medicated soap Production of bottled and sachet water Production of dieinfectant Providing excort service for our clients goods to it's location Provision of hostel accomodation for students Publishing of educational textbooks Recycling plastic into bottles Repair of printing machine Reverse osmosis water purifier- it is used for the purification of unclean water to pure water Sale of baby products Sales of iron rods Sales of news paper Saling of fuel Sea food: Is about fishes from the sea such as fried red snapper,grilled red snapper and shrimps in green pepper sauce for dishes Selling airline tickets online Selling drugs to customers through the national health insurance (NHIS) system without taking money directly from them Selling of health care products(Diapers) Selling of heavy duty vehicle engine Selling of led nad lcd television Selling of sewing materials (cloth) Servicing of automatic car engines Shivon and local fabric ladies dress Ssale of samsung tab 3 Started preparing international dishes and other special dishes Stoften chair-instead of using raw foam for the chairs we now use wood chippings Supplying automated laboratory machines to client Techno N3 with a lot of different applications Termal paper for termal printers Terra cota:Using of baked clay in various sizes to build Testing of moisture content of cocoa and agric product The company has started producing profile bonds (tongues and gloves (T&G) for roof parulling and thje construction of other wooden structures The innovative product is passport kits. Its contains all the paper,ink and other things needed to produce photos instantly The new designs like add on fabrics to the main one The sale of communion cups The use of scrap aluminuim for electric motors used for manufacturing of blocks There has been more designs on our furnitures which makes it attractice There have been a categorical breakage of the alvaro and guinness into six (6) packs Toyota vehicles Tractor tyres Underground cable or almond cable that is use to connect electricity Using a head of nails to design footwear (sandals) i.e the edge of sandals Utilization of waste product from batteries by means of operating procedures were modified ,keeping view of product upgrading Vet mineral salt We first limit ourselves to only servicing of jaman cars but now we are open to service all types of cars We intriduced machines that designs on wood We introduce different brands of iron, microwave e.t.c We introduced street carnivals and events promotions in order to attract more customers We introduced the making of pastries into our line of business We making it a holistic tourism facility by giving services like travelling tickets and information about tourist attraction areas manufacturing of koose flour wardrobe Year the main innovative product or service was introduced Year the main innovative product or service was introduced Year the main innovative product or service was introduced Year the main innovative product or service was introduced Year the main innovative product or service was introduced In which year did this establishment introduce the main innovative product or service? 154 395 -9 dk 2003 2008 2009 2010 2011 2012 2013 Sysmiss Percentage of the main innovative product or service Percentage of the main innovative product or service Percentage of the main innovative product or service Percentage of the main innovative product or service Percentage of the main innovative product or service In fiscal year 2012, what percentage of this establishment's total sales was represented by sales from the main innovative product or service? 154 395 -9 dk 1 2 3 4 5 6 7 8 9 10 15 20 23 25 30 35 40 42 45 50 55 57 65 70 80 100 Sysmiss How the main innovative product/service is different than the most similar one? How the main innovative product/service is different than the most similar one? How the main innovative product/service is different than the most similar one? How the main innovative product/service is different than the most similar one? How the main innovative product/service is different than the most similar one? Please describe in detail how the main innovative product or service is different than the most similar product or service, if any, previously produced by this establishment 89 A computerised system is used to detect faults in the engine of vehicles whiles it was done manually previosly A harvester that has multiple functions At first it was the same body works but now istead of using our hands we rather use machines in moulding the plates and parts of vehicles At first we were mixing with our hands and now we can mix it with pan mixture Bind 20 acts as a fragnance when used to mob the floor unlike the other such as liquid soap that I sell. Bind 20 has a special fragrance Car body works and sprays Complete model change:this car has a different shape, interiors are different (seat, radio, dust board) Comprises of engineers to test the road whether it in good shape Construction activities Construction of bridges, regraving, shaping of roads Doors produced were normal doors Formerly selling other building materials like paints, poly tanks Fried rice mixed with sea food Furnitures were produced without designs Grain wheat was added to the yohgourt as fibre Growing and export of yam tubers High consumer demand: The request for this meal by our customers is of high demand In water logged areas you can use sewage treatment plant unlike the traditional ones. The water from the human waste is bacteria free and odour free a Initailly we were doing ordinary carpentary works which has a different functioncompared to the wardrobe Instead of using raw foam for the chairs we now use the saw dust wood chippings of the wood which reduces cost It does not allow the machine to absorb more fuel It has got additional features than the previous one It is a quality brand than the previous one It is for tractor vehicles It is used in neutralizing bacterials instead of washing the hand It was only one fabric which is bben used for design Kenkey is a staple food in ghana prepared from corn dough and the method of cooking is boiling which is completely different from the bakery services Kind of equipment used for the mixing of cake is different Low acidity, effective for both machine and hand and leaves no identifiable marks on auto-body Mixing mashed riped plantain, flour, spices and oil to bake food (ofam) No excort provided Normal blocks were formally used in construction Not much difference just that it has bigger capacity than the old one's One is copper and the other one is plastic Previously film was used in producin photos and its takes about a day but now instantly one gets his photo in a minute Previously it was not in powdered form but was used in it natural form Previously there was no way to change black and white pictures into coloured or old pictures into new ones Processing is very difficult in terms of selecting, washing e.t.c Processing of scraped metal for metal plate Producing water instead of herbal medicine Product is of high quality than before Production of soap instead of printing press Reduce the cost of a steel shelves regardless of the size Selling airline tickets directly (physically) Selling drugs based on the cash and carry system Servicing of non automatic car engines Strict measures were taken i.e queries are issued out whenever one is found guilty Supply of cleaning products Suppy of non-automated laboratory machines(Manual machines) The firm only had a restaurant The groundnut machine was a manual use and we have turn it to electric groundnut machine The hand cream sanitizer is used to disinfectant the hand without rinsing with water The lcd/led television is a flat screen whiles the other is a hunch back screen The main innovative product is different because this is use for industrial and commercial purpose. The previous was used for household The new product has a design on it whiles the old one does not have any The new product is made with a lot of design while the old product were made without fabric designs The new products are directly available to customers The new service involves the sale of product (cloth) to customers. I get extra income on the sales and sewing of the cloth The old product was to cure piles, gonorhhea, rheumatism but the new product is for malaria only The other t.v sets were flat and chordbox The others were recycling plastics into chairs and tables The product gives shape to a new building and it beautifies it The truck is used to carry sack which has a bigger capacity than the wheel barrow There was only one overlock machine and cant be used for embroidery These are aluminuim or metal guard for staircase and balcony This brown bread is mostly preferred by doctors to be very nutitions to patients and even to healthy people at large rather from those ordinary breads This is different from the other soft drinks, because they have not been broken categorically into packs. And they are sold at normal prices This new product can be used for interlocking as compared to the previous one which was used for ordinary construction This oil is used only for lubricating the gear box This product has mineral and vitamins supplement while the other has only mineral supplement Was operating only a supermarket We are into building contraction We don’t conbine african beads with the foreign beads previously We have been manufacturing products out of wood but have now introduced the sale of cloth\materials which is a service We previously use glue and our hands for binding We script out some christian scriptures like bible quotations whiles others were general quotations We use to send our woods to other places for design We used shivon to sew the top part of the dress We used to send it to another comapany which used to sew the edge of a sandals for us, but now we use nail head to emboss the edge of our sandals whic We used to serve fried rice with sala cream but now we have a different dish called fried rice with beef, chicken or sausage sauce We were dealing in textiles and garments for wedding gowns and other dresses We were formely manufacturing soap We were initially into book printing and photocopying We were initially only providing accomodation for customers We were into the manufacture of men's shoes but we have now introduced the sale of herbal medicine We were only serving people who came to the shop to buy We were using a type of wood which did not increase profit You are served breakfast when you sleep over free present parcels to old customers and drop call cards to prospective companies The product or service is completely new The product or service is completely new The product or service is completely new The product or service is completely new The product or service is completely new Please describe in detail how the main innovative product or service is different than the most similar product or service, if any, previously produced by this establishment . The product or service is completely new, there are no similar products 65 484 -7 New product/ service Sysmiss Does the main innovative product/service have completely new functions? Does the main innovative product/service have completely new functions? Does the main innovative product/service have completely new functions? Does the main innovative product/service have completely new functions? Does the main innovative product/service have completely new functions? I will now ask you a few questions about the main innovative product or service compared with all other products and services already produced in this establishment. Does it have completely new functions? 154 395 -9 dk 1 Yes 2 No Sysmiss Is it cheaper to produce or offer? Is it cheaper to produce or offer? Is it cheaper to produce or offer? Is it cheaper to produce or offer? Is it cheaper to produce or offer? I will now ask you a few questions about the main innovative product or service compared with all other products and services already produced in this establishment. Is it cheaper to produce or offer? 154 395 -9 dk -7 na 1 Yes 2 No Sysmiss Is it a better quality product/service? Is it a better quality product/service? Is it a better quality product/service? Is it a better quality product/service? Is it a better quality product/service? I will now ask you a few questions about the main innovative product or service compared with all other products and services already produced in this establishment. Is it a better quality product or service? 154 395 -9 dk -7 na 1 Yes 2 No Sysmiss Does it use different inputs? Does it use different inputs? Does it use different inputs? Does it use different inputs? Does it use different inputs? I will now ask you a few questions about the main innovative product or service compared with all other products and services already produced in this establishment. Does it use different inputs? 154 395 -9 dk -7 na 1 Yes 2 No Sysmiss Is it based on a techno/indust. design not already used by the firm? Is it based on a techno/indust. design not already used by the firm? Is it based on a techno/indust. design not already used by the firm? Is it based on a techno/indust. design not already used by the firm? Is it based on a techno/indust. design not already used by the firm? I will now ask you a few questions about the main innovative product or service compared with all other products and services already produced in this establishment. Is it based on a technology or industrial design not already used by this establishment? 154 395 -9 dk -7 na 1 Yes 2 No Sysmiss To replace a product or service offered by firm To replace a product or service offered by firm To replace a product or service offered by firm To replace a product or service offered by firm To replace a product or service offered by firm Do any of the following describe why this establishment introduced this main innovative product: To replace a product or service offered by this establishment 154 395 -9 dk 1 Yes 2 No Sysmiss To extend the range of products or service offered by firm To extend the range of products or service offered by firm To extend the range of products or service offered by firm To extend the range of products or service offered by firm To extend the range of products or service offered by firm Do any of the following describe why this establishment introduced this main innovative product: To extend the range of products or service offered by this establishment 154 395 -9 dk 1 Yes 2 No Sysmiss To open up new markets or increase market share To open up new markets or increase market share To open up new markets or increase market share To open up new markets or increase market share To open up new markets or increase market share Do any of the following describe why this establishment introduced this main innovative product: To open up new markets or increase market share 154 395 -9 dk 1 Yes 2 No Sysmiss To decrease the cost of production or offering the service To decrease the cost of production or offering the service To decrease the cost of production or offering the service To decrease the cost of production or offering the service To decrease the cost of production or offering the service Do any of the following describe why this establishment introduced this main innovative product: To decrease the cost of production or offering the service 154 395 -9 dk 1 Yes 2 No Sysmiss To offer products or service already offered by competitors To offer products or service already offered by competitors To offer products or service already offered by competitors To offer products or service already offered by competitors To offer products or service already offered by competitors Do any of the following describe why this establishment introduced this main innovative product: To offer products or service already offered by competitors 154 395 -9 dk 1 Yes 2 No Sysmiss To comply with regulations or standards To comply with regulations or standards To comply with regulations or standards To comply with regulations or standards To comply with regulations or standards Do any of the following describe why this establishment introduced this main innovative product: To comply with regulations or standards (e.g. safety or environmental regulations) 154 395 -9 dk 1 Yes 2 No Sysmiss To deal with a decrease in the demand for other products or service To deal with a decrease in the demand for other products or service To deal with a decrease in the demand for other products or service To deal with a decrease in the demand for other products or service To deal with a decrease in the demand for other products or service Do any of the following describe why this establishment introduced this main innovative product: To deal with a decrease in the demand for other products or service 154 395 -9 dk 1 Yes 2 No Sysmiss The main innovative product : New to the local market The main innovative product : New to the local market The main innovative product : New to the local market The main innovative product : New to the local market The main innovative product : New to the local market When this main innovative product or service was introduced by this establishment, was it New to the local market 154 395 -9 dk 1 Yes 2 No Sysmiss The main innovative product : New to the national market The main innovative product : New to the national market The main innovative product : New to the national market The main innovative product : New to the national market The main innovative product : New to the national market When this main innovative product or service was introduced by this establishment, was it New to the national market 154 395 -9 dk 1 Yes 2 No Sysmiss The main innovative product : New to the international market The main innovative product : New to the international market The main innovative product : New to the international market The main innovative product : New to the international market The main innovative product : New to the international market When this main innovative product or service was introduced by this establishment, was it New to the international market 154 395 -9 dk 1 Yes 2 No Sysmiss How did the firm develop the idea for this main innovative product/service? How did the firm develop the idea for this main innovative product/service? How did the firm develop the idea for this main innovative product/service? How did the firm develop the idea for this main innovative product/service? How did the firm develop the idea for this main innovative product/service? How did this establishment develop the idea for this main innovative product or service? 154 395 1 By adapting a product or service already sold by another firm 2 By reproducing a product or service already sold by another firm 3 This establishment originated this innovative product or service Sysmiss Was the main innovative product or service developed entirely by firm? Was the main innovative product or service developed entirely by firm? Was the main innovative product or service developed entirely by firm? Was the main innovative product or service developed entirely by firm? Was the main innovative product or service developed entirely by firm? Was the main innovative product or service developed entirely by this establishment? 154 395 -9 dk 1 Yes 2 No Sysmiss Was the main innovative product or service developed entirely by another firm? Was the main innovative product or service developed entirely by another firm? Was the main innovative product or service developed entirely by another firm? Was the main innovative product or service developed entirely by another firm? Was the main innovative product or service developed entirely by another firm? Was the main innovative product or service developed entirely by another firm (e.g. headquarter, sister company or any other firm within your company or independent from your company)? 53 496 -9 dk 1 Yes 2 No Sysmiss Developed in cooperation with: Any domestic firms Developed in cooperation with: Any domestic firms Developed in cooperation with: Any domestic firms Developed in cooperation with: Any domestic firms Developed in cooperation with: Any domestic firms Was the main innovative product or service developed in cooperation with any of the following? Any domestic firms 20 529 -9 dk 1 Yes 2 No Sysmiss Developed in cooperation with: Any foreign firms or a foreign-owned parent firm Developed in cooperation with: Any foreign firms or a foreign-owned parent firm Developed in cooperation with: Any foreign firms or a foreign-owned parent firm Developed in cooperation with: Any foreign firms or a foreign-owned parent firm Developed in cooperation with: Any foreign firms or a foreign-owned parent firm Was the main innovative product or service developed in cooperation with any of the following? Any foreign firms or a foreign-owned parent firm 20 529 -9 dk 1 Yes 2 No Sysmiss Developed in cooperation with: Domestic academic or research institutions Developed in cooperation with: Domestic academic or research institutions Developed in cooperation with: Domestic academic or research institutions Developed in cooperation with: Domestic academic or research institutions Developed in cooperation with: Domestic academic or research institutions Was the main innovative product or service developed in cooperation with any of the following? Domestic academic or research institutions 20 529 -9 dk 1 Yes 2 No Sysmiss Developed in cooperation with: Foreign academic or research institutions Developed in cooperation with: Foreign academic or research institutions Developed in cooperation with: Foreign academic or research institutions Developed in cooperation with: Foreign academic or research institutions Developed in cooperation with: Foreign academic or research institutions Was the main innovative product or service developed in cooperation with any of the following? Foreign academic or research institutions 20 529 -9 dk 1 Yes 2 No Sysmiss Developed in cooperation with: Private consulting company or individuals Developed in cooperation with: Private consulting company or individuals Developed in cooperation with: Private consulting company or individuals Developed in cooperation with: Private consulting company or individuals Developed in cooperation with: Private consulting company or individuals Was the main innovative product or service developed in cooperation with any of the following? Private consulting company or individuals 20 529 -9 dk 1 Yes 2 No Sysmiss Developed in cooperation with: Government Developed in cooperation with: Government Developed in cooperation with: Government Developed in cooperation with: Government Developed in cooperation with: Government Was the main innovative product or service developed in cooperation with any of the following? Government 20 529 -9 dk 1 Yes 2 No Sysmiss Were employees hired for the purpose of developing the main innovative product? Were employees hired for the purpose of developing the main innovative product? Were employees hired for the purpose of developing the main innovative product? Were employees hired for the purpose of developing the main innovative product? Were employees hired for the purpose of developing the main innovative product? Were employees hired specifically for the purpose of developing the main innovative product or service? 153 396 -9 dk 1 Yes 2 No Sysmiss Number of skilled workers increased, decreased or remained the same? Number of skilled workers increased, decreased or remained the same? Number of skilled workers increased, decreased or remained the same? Number of skilled workers increased, decreased or remained the same? Number of skilled workers increased, decreased or remained the same? From fiscal year 2010 thru 2012, as a consequence of introducing any innovative product or service, did the number of skilled workers employed by the establishment increase, decrease or remain the same? 153 396 -9 dk -7 na 1 Increased 2 Decreased 3 Remain the same Sysmiss Number of unskilled workers increased, decreased or remained the same? Number of unskilled workers increased, decreased or remained the same? Number of unskilled workers increased, decreased or remained the same? Number of unskilled workers increased, decreased or remained the same? Number of unskilled workers increased, decreased or remained the same? From fiscal year 2010 thru 2012, as a consequence of introducing any innovative product or service, did the number of unskilled workers employed by the establishment increase, decrease or remain the same? 153 396 -9 dk -7 na 1 Increased 2 Decreased 3 Remain the same Sysmiss Attempt to develop innovative product: Abandoned/suspended before completion Attempt to develop innovative product: Abandoned/suspended before completion Attempt to develop innovative product: Abandoned/suspended before completion Attempt to develop innovative product: Abandoned/suspended before completion Attempt to develop innovative product: Abandoned/suspended before completion From fiscal year 2010 thru 2012, did this establishment attempt to develop an innovative product or service that was Abandoned or suspended before completion 549 -9 dk 1 Yes 2 No Attempt to develop innovative product: Ongoing at the end of fiscal year 2012 Attempt to develop innovative product: Ongoing at the end of fiscal year 2012 Attempt to develop innovative product: Ongoing at the end of fiscal year 2012 Attempt to develop innovative product: Ongoing at the end of fiscal year 2012 Attempt to develop innovative product: Ongoing at the end of fiscal year 2012 From fiscal year 2010 thru 2012, did this establishment attempt to develop an innovative product or service that was Still ongoing at the end of fiscal year 2012 549 -9 dk 1 Yes 2 No Introduced any innovative methods of manufacturing products/offering services? Introduced any innovative methods of manufacturing products/offering services? Introduced any innovative methods of manufacturing products/offering services? Introduced any innovative methods of manufacturing products/offering services? Introduced any innovative methods of manufacturing products/offering services? I would now like to ask you some questions related to any new or significantly improved process introduced by this establishment. The next questions will refer to any new or significantly improved process as an "innovative" process. From fiscal year 2010 thru 2012, did this establishment introduce any innovative methods of manufacturing products or offering services? 549 -9 dk 1 Yes 2 No Introduced any innovative logistics, del./dist. methods/ products/services? Introduced any innovative logistics, del./dist. methods/ products/services? Introduced any innovative logistics, del./dist. methods/ products/services? Introduced any innovative logistics, del./dist. methods/ products/services? Introduced any innovative logistics, del./dist. methods/ products/services? From fiscal year 2010 thru 2012, did this establishment introduce any innovative logistics, delivery, or distribution methods for inputs, products, or services? 549 -9 dk 1 Yes 2 No Introduced any innovative supporting activity for processes? Introduced any innovative supporting activity for processes? Introduced any innovative supporting activity for processes? Introduced any innovative supporting activity for processes? Introduced any innovative supporting activity for processes? From fiscal year 2010 thru 2012, did this establishment introduce any innovative supporting activity for processes, such as maintenance systems or operations for purchasing, accounting, or computing? 549 -9 dk 1 Yes 2 No ANY or NONE of above 3 questions are “yes” ANY or NONE of above 3 questions are “yes” ANY or NONE of above 3 questions are “yes” ANY or NONE of above 3 questions are “yes” ANY or NONE of above 3 questions are “yes” 549 1 Any of above 3 questions 'yes' 2 All of above 3 questions 'no' or 'dk'' Describe in detail firm’s main innovative process Describe in detail firm’s main innovative process Describe in detail firm’s main innovative process Describe in detail firm’s main innovative process Describe in detail firm’s main innovative process The next questions refer to this establishment's main innovative process, that is, the innovative process that had the largest impact on the operations of the establishment. Please describe in detail this establishment's main innovative process 194 A forklift which is used to carry cars from the port A machine is plugged at the diadnosis side of the motor vehicle to detect the fault A meduim car which is used to delivery goods to customers A platform for service delivery were created for people to work on commission basis by offering service to customers door to door A software was brought in to help the efficeincy of the establishment A trade secret that can not be given out A vehicle to distribute goods to customers A verse which has flask for making delivery (myowbu) Accounting system for sales (Pick 3) Adding a flat plates to the metal furnitures After 2010 the company acquired computers which have help to easily transact business and through that they are now importing. At first they have to a After production we package the product and deliver it to our customers Aluminium cutting machine Aluminium fabricating machine Automated fuel pumping machine Automated operation ( machine with a belt that makes production easy and faster Automed raw material distribution system Because the business is an art establishment, we always have creative and innovative ways of going about our operations, from decoration to designing Beef throat: selling of the throat of beef Blistering Boght a blending machine Bought a cutting machine Bought a delivery van Bought a fork lift Bought a laser printer Bought a new car for delivering goods to customers Bought a new sewing machine that brings out new designs Bought a pay loader Bought a refridgerator Bought a vehicle Bought additional delivery van Bought additional delivery vans Bought additional trucks Bought forklift Bought mini pickup for picking and delivery of products Bought tankers Bought ultralow freezers Business transaction are recorded in to a computer By supplying newspaper to the ministries(Newspaper subscription at ministries) By using panel to make doors Car for delivering goods Colour separation printing Creation of big avenue for holding social activities at the same premises Customers were given cards and discounts when they are in groups Deliver to the customers Delivery and distribution van Delivery van Distribution and delivery van Distribution trucks Dura floats: is in the form of boat which is use on water to fish for fingerlings Engine overhauling- changing of rings, bearings, pistings and gaskets Expansion of the distribution method of inputs, more products stocked in the stores Follow up after sales service, advice customers on the products Formaely we were keping records of this firm manually but now we compute or records Formerly, the establishment was using one design but now new designs has been introduced as well as patterns Free airport pick up: picking customers from the airport to the hotel and from the hotel to the airport Free delivery for customers Free delivery of product to customers who buy bulky product Free maintenance and free delivery within accra Fruit extracter machine Giving computerized receipt to customers Going to the custmers for feedback about the product Grinding machine I.C.T.P plate maker In our procurement we modified existing procurement procedures to be more efficeint Increase the capacity of the frozen cold store Installation Installation and free delivery within and outside accra Internet marketing Introduce a computer for computing Introduced a computer software in the company Introduced computers Introduction of IT to enable the company purchase goods online Introduction of accounting activities Introduction of band saw for cutting patterns Introduction of company vehicle Introduction of computers in offices and logistics for transportation Introduction of computers in our work instead of manual work Introduction of fire escape (a machine that prevents fire outbreak in residents) Introduction of intelligent tester II Introduction of new fabrication process Introduction of quickbooks in the preparation of accounts It is an instant photo kit. When a passport photo is taken, in a minute one gets his photo It was an equipment developed to mix the cake and to attract customers It was previously using a manual to print, but the company has adopted a digital plate making machine.That is from computer to press Kitchen work top Making beds by using plywood Making gel detergents by using cold water Manufactured dettol which has a scent like the hospital scent basically for hospital Manufactured office chairs Manufacturing doors and windows with plastic metals Manufacturing of trailers which is used for transporting machines Marketing: Introduction of a marketing officer who will go out to educate the public about our product Mc martin special: Is a menu which comprises shrided beef,shrided chicken and shrimp and poached eggs as a dish Mixing machine Mixing mashed riped plantain, flour, spices and oil to bake food (ofam) Mixing tank Mortar mixing machines are now used to serve masons on house tops Networking through people New machine for binding New machine used for printing Offers free breeakfast Online sales Overhauling of the machines, i.e. dismantling the components of the machine maintenance for efficiency Package size(Diferent sizes) Pereparation of both local and foreign dishes Perfect binding machine Photoshop is a computer application or computer technique that helps in editing and enhancing pictures Polystrene was to make strong plastic chair Printing machine Produced potassuim carbonate from cocoa instead of been mined from the soil Producing the film for printing Product delivery van Product profile Providing printable receipt Put document together and mail it to client instead of going there ourselves Reduction of load contamination in soil depletion Remodelling and expanding of pharmacies Selling of our products from house to house Semi-automatic blowing machine:it a blowing machine machine that blows about 1000 bottles per hour Semi-automatic machine for interlocking Service cut out:Connecting of electricity from a service called a board and later distribute to a distribution board Single sawed cutting machine has been replaced with the double sawed which is now used to cut metals in desired angles and lenghts Spraying machine Steel materials used for doors and gates Supply of fullscafe notebook to controller and accountant general for records and making of attendance Supply chain management software which takes care of purchases and inventory Supplying local and national boutiques with our finished goods to sell The addition of milk, eggs and extra magarine giving the brown bread distinctive element The company stated selling it's products online The companya dopted direct personal visit to companies to look for contracts The computerized diagnostic machine diagnosis the problem and offer solution The door to door service The funiture was wrapped before delivered to the customers The machine is electrical and very fast The maintenance method and changes in the quality in quality control system are the only techniques that has changed The manageress uses her own vehivcle in delivering of finished products to customers, this has enabled them to receive their items at expected times a The new extruder works automatically after pouring the materials into the tank.this new extruder can take 200kl The overlocking machine is now used fr neatening dresses The process in manufacturin the new product has been continous no stopping in the middle of the process The process is to move from one machine to other to design the furniture The use of computer to record daily purchases and calculate daily sales The use of large and medium sized gas grills to grill fish and meat and also the use of a commercial gas rice cooker used for some of our catering ser There have been new additions to our resale centers and it has changed our delivery time to other centers There is now addiction of sea food to the a;ready prepared rice There was machine that when we start it does not break in the mid way This one is roasted and spiced before going to the marke Transporting our products to customers Use computer to record sales Using a computer application to sell and manage airline tickets onlline Using an automated machine to make bar soap Using chemicals to make cleaning soaps Using chemicals to treat water and bottling Using diagonostic machine to detect engine faults Using expoxy paints to spray vehicles Using green sand (clay) to make metal castings/grates Using metal plate to make scaffolds during construction Using of computer to keep records Using palm kernel oil,coconut oil,sheabutter,soda,caustica and perfume to make soap Using photoshop software for graphic designing Using processed metals for grinding plates and balls Using specially trained officers to sell directly to customers, supplying at customers door step Using the computer software to register all sales made through the national health insurance scheme Using vegetable oil to prepare meals Vehicle diagnostic machine Visitation of C.e.o to cleints and personally handled transactions of key customers to create good rapport Was able to come out with unique designs that are solely for the firm Wash the galbanum, dry it, milled it and then package into bottle We collect broken plastic bottles and recycle into different design bottles We deliver door to door to our customers We do deliver to our customers We get a land for a customer at a location of his/her choice so we can get the building contract We have a computer now to keep records of account and goods bought We have introduced an industrail machine which can sew some materials which we were not able to sew earlier We intorduced blacksmithing in our firm which previously went outside to do We introduce the spurn filter We introduced a machine used for cutting the wood We now apply polish sticker to our product which necessarily needs not to be sprayed any more We now attend to our cleints throug e-mail We now use a grinding machine which mixes and grinds all the materials to make the work easier and faster We serve free breakfast when you sleep over We started drying our wood by klin machine method thereby producing fine quality wood which we were not doing We use new concrete designing pillar machine to produce the pillars We've moved to our own factory now with enough space and more machines installed to do away with manual work When customers bring their cars for repairs we examine the car and provide estimates for them when they agree then we proceed with work alcohol machine which is used to print papers and wrappers installation of new machinery for shooting and straighten of the wood using cotton and leather materials for the decorations Year the most important innovative process was introduced Year the most important innovative process was introduced Year the most important innovative process was introduced Year the most important innovative process was introduced Year the most important innovative process was introduced In which year did this establishment introduce this most important innovative process? 194 355 -9 dk 1992 2001 2002 2004 2007 2008 2010 2011 2012 2013 Sysmiss How the innovative process is different from the most similar process How the innovative process is different from the most similar process How the innovative process is different from the most similar process How the innovative process is different from the most similar process How the innovative process is different from the most similar process Please describe in detail how the innovative process is different from the most similar process, if any, that is or was used by this establishment 127 A delivery van with a bigger cargo space At first I used th eplane to shoot and straighten the wood At first everything was frozen and directly on the market but this one is roasted and spiced before going to the market Before all our production or manufacturing was done manually and we operated in a very small area or space but now we use machines for work previously Bottling herbal medicine Bought more trucks for distribution and delivery Business transactions were kept in ledger book Company use to hire vehicle Customers use to carry their goods to their destination themselves Customers use to go the shop to pick up their items but with the introduction of the manageress car in dispatching customers items, she receives her m Customers used to pick their goods by themselves Customers were paying for their breakfast Detecting engine faults by observation First we just filter the water and package it but the apurn filter has made the water to have no particles when it stays in the sun for long First we were able to sew only clothes which are not heavy but now we are able to sew heavy materials Formally items purchased were only recorded in a sales book but in 2012, items purchased were keyed into a computer software Formally social activities were not allowed to be held in the premises Formally using animal fat oil to prepare meals Formally women were hired to carry mortar to masons at house tops Formely everything was hand written but now it is all placed in the computer (files and folders on the computer) Formely materials were mixed manually by workers Formerly using wood scaffolds to do construction works but we have changed now to metal scaffolds Hard woods were used previously in making the beds I used to pick a taxi for deliveries which was costly Increase the capacity of the frozen cold store from 500 metric tonnes to 1500 metric tonnes Initially we go out to the public, but as at now by the use of internet we achieve the result of services very fast Instead of previously having no idea of putting engines in vehicles now we assemble it ourselves with newly devised methods Is cheaper. Easy to instore Is durable unlike the wooden ones we were using It a new machine which can print 50,000 copies at a time while the old machine could print 25,000 copies at a time It automated with other features which was not in the old freezers It has a bigger production output It has a bigger caacity than the previous one It has a bigger capacity It has a bigger capacity (tonnes) than the previous one It has a bigger capacity than the previous one It has a bigger output It has a high prduction level and automated It has bigger capacity It identifies any problems or defect on a vehicle through automated processes It is automated It makes fabrication faster and more easier as compared to the previous years It now done by automated means but it was previously done manually It reduces the price for customers It used to be done manually It was cheap board but now I use 3" It was done manually and transformed into a management information system where all activities are integrated It was formely man power but now machines are being used and also environmental issues are being put into consideration It was introduced in 2011 there is no similar process Just sell the products to the customers Keeping records manually Making gel detergents products by using cold water Modify a cake in the industry No major labour work Not using a computer application for sale and management of tickets Pack it by customers Polyvinyl have beeen used to manufacture durable long lasting flower pots Previous one was manual Previously all records were kept in a ledger books Previously receipts were kept in ledger books Previously salesmen were handling it but now a different department has been set up to deal with this Previously there was no effect used to enhance pictures they just snapp the pictures and print it out Previously we don’t serve free breakfast when you sleep over Previously we use to dend the shoes to the markets and sell ourselves Previously we will start and in the mid way the product needs to be carried to another machine Processing scraped metal and moulding them into plates Producing in different sizes Riped plantain is mashed and mixed with spices and baked, unlike previously when riped plaintain were fried Selling online attracts more customers and also it is easier and quicker for people to use our products prior to offline operations Selling wothout computer software Services were not offered to customers by door to door Tankers with bigger capacity That is the method of cooking regarding the bakery where it is mostly baking and a little frying and the catering section where we mostly boil, grill The band saw cuts more complex pattern and also faster as compared to the other equipment performing similar functions The blacksmith deals with bending and curving metals which we could not do prevoiusly The brings out new designs and makes work faster The company bought vans to deliver the products to the distributors The copper connection of this sevice-cut-out is of very high quality The customers must come back for their product The difference is that formally there were nom machine to design as many furniture as we want The difference is that it gives sales of production records,pay rolls and is now easier to calculate. At first we use manual calculators.We now use ti The double sawed cutting machine cuts desired angles where as the single doesn’t, The double sawed is easier, faster and convenient to work with sin The fuel pumping machine is automated which means you don’t pump the fuel manually and it gives you the exact litre The influx of more creative ideas as compared with how things were previously done, provides a clear distinction to our previous processes The introduction of the computer helped the establishment to have easy monitoring of their activities The klin machine absord moisture from wood at higher and faster rates than the natural sun we were previously drying our wood The machine has replaced the hand usage which now makes work faster and easier The making and bakering of our other breads do not corner with any addition of milk and eggs, although magarine is moderately added The new extruder machine replace the old one which was used manually or which I was supposed to feed with 40kl of material at a time The new innovative product is milled rather than steamed The new vans have bigger acpacity The overhauling made the machine to faster than previously The previous one takes some time but with the innovative process is instantly The previous one was manual and now it is automated The previous process was manual but the new process is digital The process of procurement has become shorter in terms of time and reduction in cost The quality and texture of the cloth and designs been used have been improved The trucks has bigger acpacity than the previous one The van has a bigger capacity There is no much difference There was no car for distribution There was no sea food added to previous preparations of food There was no van to deliver goodfs to customers destination This is partially automated This machine has a bigger capacity and is automated This machine is automated and has a bigger production output This new process is more efficient and reduction of time as compared to the old process This one has a bigger capacity This one is 2.0 tonnes which is bigger than the previous one This printer is fully automated This van has a bigger capacity This vehicle has bigger space and capacity Unlike at first selling and our products and moving our cars to almost an unlimited number within the accra metropolis, now we only deal with selecte Used metal plates to build or reshape of the body of vehicles Using anti rust paint to spray vehicles Using corel draw software for better graphic designing Using hand to make soap Using silicate sand (brown sand) to make metal castings/grates We cut the wood manually We first used to start work on peoples car without estimates We use to hire taxi to do delivery but now owned a mini pick up We were formally operating from a single shop, but we now have several outlets We were only servicing companies/clients who visited us for our services but we were not going out to look for customers itb helps keep records of sales and activities similar to the vehicles used in transportation the customers come for their products The process is completely new, there is no similar process The process is completely new, there is no similar process The process is completely new, there is no similar process The process is completely new, there is no similar process The process is completely new, there is no similar process Please describe in detail how the innovative process is different from the most similar process, if any, that is or was used by this establishment. The process is completely new, there is no similar process 67 482 -7 The process is completely new, there is no similar process Sysmiss The most important innovative process: Automate manual processes? The most important innovative process: Automate manual processes? The most important innovative process: Automate manual processes? The most important innovative process: Automate manual processes? The most important innovative process: Automate manual processes? Does the most important innovative process Automate manual processes, partially or fully? 194 355 -9 dk 1 Yes 2 No Sysmiss The most important innovative process: Adapt a technology used by firm? The most important innovative process: Adapt a technology used by firm? The most important innovative process: Adapt a technology used by firm? The most important innovative process: Adapt a technology used by firm? The most important innovative process: Adapt a technology used by firm? Does the most important innovative process Adapt a technology or method previously used by this establishment? 194 355 -9 dk 1 Yes 2 No Sysmiss The most important innovative process: Introduce a new technology or method? The most important innovative process: Introduce a new technology or method? The most important innovative process: Introduce a new technology or method? The most important innovative process: Introduce a new technology or method? The most important innovative process: Introduce a new technology or method? Does the most important innovative process Introduce a new technology or method? 194 355 -9 dk 1 Yes 2 No Sysmiss The most important innovative process: Use efficient tech. already used by firm The most important innovative process: Use efficient tech. already used by firm The most important innovative process: Use efficient tech. already used by firm The most important innovative process: Use efficient tech. already used by firm The most important innovative process: Use efficient tech. already used by firm Does the most important innovative process: Use a more efficient technology or method already used by this establishment 194 355 -9 dk 1 Yes 2 No Sysmiss Most imp. inno. process associated with an inno.product introduced by firm? Most imp. inno. process associated with an inno.product introduced by firm? Most imp. inno. process associated with an inno.product introduced by firm? Most imp. inno. process associated with an inno.product introduced by firm? Most imp. inno. process associated with an inno.product introduced by firm? Is the most important innovative process associated with an innovative product or service introduced by this establishment? 194 355 -9 dk 1 Yes 2 No Sysmiss Introduced the most imp. inno. pro.: To increase quality of products/services Introduced the most imp. inno. pro.: To increase quality of products/services Introduced the most imp. inno. pro.: To increase quality of products/services Introduced the most imp. inno. pro.: To increase quality of products/services Introduced the most imp. inno. pro.: To increase quality of products/services Do any of the following describe why this establishment introduced the most important innovative process? To increase the quality of products or services 194 355 -9 dk 1 Yes 2 No Sysmiss Introduced the most imp. inno. pro.: To increase total prod./amount of services Introduced the most imp. inno. pro.: To increase total prod./amount of services Introduced the most imp. inno. pro.: To increase total prod./amount of services Introduced the most imp. inno. pro.: To increase total prod./amount of services Introduced the most imp. inno. pro.: To increase total prod./amount of services Do any of the following describe why this establishment introduced the most important innovative process? To increase the total production or amount of services offered 194 355 -9 dk 1 Yes 2 No Sysmiss Introduced the most imp. inno. pro.: To increase flexibility of prod./service Introduced the most imp. inno. pro.: To increase flexibility of prod./service Introduced the most imp. inno. pro.: To increase flexibility of prod./service Introduced the most imp. inno. pro.: To increase flexibility of prod./service Introduced the most imp. inno. pro.: To increase flexibility of prod./service Do any of the following describe why this establishment introduced the most important innovative process? To increase the flexibility of production or offering service 194 355 -9 dk 1 Yes 2 No Sysmiss Introduced the most imp. inno. pro.: To increase speed of production/ service Introduced the most imp. inno. pro.: To increase speed of production/ service Introduced the most imp. inno. pro.: To increase speed of production/ service Introduced the most imp. inno. pro.: To increase speed of production/ service Introduced the most imp. inno. pro.: To increase speed of production/ service Do any of the following describe why this establishment introduced the most important innovative process? To increase the speed of production or offering service 194 355 -9 dk 1 Yes 2 No Sysmiss Introduced the most imp. inno. pro.: To increase speed of delivery to customer Introduced the most imp. inno. pro.: To increase speed of delivery to customer Introduced the most imp. inno. pro.: To increase speed of delivery to customer Introduced the most imp. inno. pro.: To increase speed of delivery to customer Introduced the most imp. inno. pro.: To increase speed of delivery to customer Do any of the following describe why this establishment introduced the most important innovative process? To increase the speed of delivery to the customer 194 355 -9 dk 1 Yes 2 No Sysmiss Introduced the most imp. inno. pro.: To decrease the cost of production/service Introduced the most imp. inno. pro.: To decrease the cost of production/service Introduced the most imp. inno. pro.: To decrease the cost of production/service Introduced the most imp. inno. pro.: To decrease the cost of production/service Introduced the most imp. inno. pro.: To decrease the cost of production/service Do any of the following describe why this establishment introduced the most important innovative process? To decrease the cost of production or offering service 194 355 -9 dk 1 Yes 2 No Sysmiss Introduced the most imp. inno. pro.: To reduce waste or errors Introduced the most imp. inno. pro.: To reduce waste or errors Introduced the most imp. inno. pro.: To reduce waste or errors Introduced the most imp. inno. pro.: To reduce waste or errors Introduced the most imp. inno. pro.: To reduce waste or errors Do any of the following describe why this establishment introduced the most important innovative process? To reduce waste or errors (defect rate or rejection rate ) 194 355 -9 dk 1 Yes 2 No Sysmiss Introduced the most imp. inno. pro.: To comply with regulations or standards Introduced the most imp. inno. pro.: To comply with regulations or standards Introduced the most imp. inno. pro.: To comply with regulations or standards Introduced the most imp. inno. pro.: To comply with regulations or standards Introduced the most imp. inno. pro.: To comply with regulations or standards Do any of the following describe why this establishment introduced the most important innovative process? To comply with regulations or standards (e.g. safety or environmental regulations) 194 355 -9 dk 1 Yes 2 No Sysmiss When the most imp. inno. process was introduced: New to the local market When the most imp. inno. process was introduced: New to the local market When the most imp. inno. process was introduced: New to the local market When the most imp. inno. process was introduced: New to the local market When the most imp. inno. process was introduced: New to the local market When the most important innovative process was introduced in this establishment, was it New to the local market 194 355 -9 dk 1 Yes 2 No Sysmiss When the most imp. inno. process was introduced: New to the national market When the most imp. inno. process was introduced: New to the national market When the most imp. inno. process was introduced: New to the national market When the most imp. inno. process was introduced: New to the national market When the most imp. inno. process was introduced: New to the national market When the most important innovative process was introduced in this establishment, was it New to the national market 194 355 -9 dk 1 Yes 2 No Sysmiss When the most imp. inno. process was introduced: New to the international market When the most imp. inno. process was introduced: New to the international market When the most imp. inno. process was introduced: New to the international market When the most imp. inno. process was introduced: New to the international market When the most imp. inno. process was introduced: New to the international market When the most important innovative process was introduced in this establishment, was it New to the international market 194 355 -9 dk 1 Yes 2 No Sysmiss How did firm develop the idea for this most important innovative process? How did firm develop the idea for this most important innovative process? How did firm develop the idea for this most important innovative process? How did firm develop the idea for this most important innovative process? How did firm develop the idea for this most important innovative process? How did this establishment develop the idea for this most important innovative process? 194 355 1 By adapting a product or service already sold by another firm 2 By reproducing a product or service already sold by another firm 3 This establishment originated this innovative product or service Sysmiss Was the most important innovative process developed entirely by firm? Was the most important innovative process developed entirely by firm? Was the most important innovative process developed entirely by firm? Was the most important innovative process developed entirely by firm? Was the most important innovative process developed entirely by firm? Was the most important innovative process developed entirely by this establishment? 194 355 -9 dk 1 Yes 2 No Sysmiss Was the most important innovative process developed entirely by another firm? Was the most important innovative process developed entirely by another firm? Was the most important innovative process developed entirely by another firm? Was the most important innovative process developed entirely by another firm? Was the most important innovative process developed entirely by another firm? Was the most important innovative process developed entirely by another firm (e.g. headquarter, sister company or any other firm within your company or independent from your company)? 86 463 -9 dk 1 Yes 2 No Sysmiss Developed in cooperation with: Domestic firms or a domestic-owned parent firm Developed in cooperation with: Domestic firms or a domestic-owned parent firm Developed in cooperation with: Domestic firms or a domestic-owned parent firm Developed in cooperation with: Domestic firms or a domestic-owned parent firm Developed in cooperation with: Domestic firms or a domestic-owned parent firm Was the most important innovative process developed in cooperation with any of the following? 33 516 -9 dk 1 Yes 2 No Sysmiss Developed in cooperation with: Foreign firms or a foreign-owned parent firm Developed in cooperation with: Foreign firms or a foreign-owned parent firm Developed in cooperation with: Foreign firms or a foreign-owned parent firm Developed in cooperation with: Foreign firms or a foreign-owned parent firm Developed in cooperation with: Foreign firms or a foreign-owned parent firm Was the most important innovative process developed in cooperation with any of the following? 33 516 -9 dk 1 Yes 2 No Sysmiss Developed in cooperation with: Domestic academic or research institutions Developed in cooperation with: Domestic academic or research institutions Developed in cooperation with: Domestic academic or research institutions Developed in cooperation with: Domestic academic or research institutions Developed in cooperation with: Domestic academic or research institutions Was the most important innovative process developed in cooperation with any of the following? 33 516 -9 dk 1 Yes 2 No Sysmiss Developed in cooperation with: Foreign academic or research institutions Developed in cooperation with: Foreign academic or research institutions Developed in cooperation with: Foreign academic or research institutions Developed in cooperation with: Foreign academic or research institutions Developed in cooperation with: Foreign academic or research institutions Was the most important innovative process developed in cooperation with any of the following? 33 516 -9 dk 1 Yes 2 No Sysmiss Developed in cooperation with: Private consulting company or individuals Developed in cooperation with: Private consulting company or individuals Developed in cooperation with: Private consulting company or individuals Developed in cooperation with: Private consulting company or individuals Developed in cooperation with: Private consulting company or individuals Was the most important innovative process developed in cooperation with any of the following? 33 516 -9 dk 1 Yes 2 No Sysmiss Developed in cooperation with: Government Developed in cooperation with: Government Developed in cooperation with: Government Developed in cooperation with: Government Developed in cooperation with: Government Was the most important innovative process developed in cooperation with any of the following? 33 516 -9 dk 1 Yes 2 No Sysmiss Employees hired specifically for developing the most imp. innovative process? Employees hired specifically for developing the most imp. innovative process? Employees hired specifically for developing the most imp. innovative process? Employees hired specifically for developing the most imp. innovative process? Employees hired specifically for developing the most imp. innovative process? Were employees hired specifically for the purpose of developing the most important innovative process? 194 355 -9 dk 1 Yes 2 No Sysmiss With introduction of innovative processes: The number of skilled workers? With introduction of innovative processes: The number of skilled workers? With introduction of innovative processes: The number of skilled workers? With introduction of innovative processes: The number of skilled workers? With introduction of innovative processes: The number of skilled workers? From fiscal year 2010 thru 2012, as a consequence of introducing any innovative processes, did the number of skilled workers employed by the establishment increase, decrease or remain the same? 194 355 -9 dk -7 na 1 Yes 2 No 3 Sysmiss With introduction of innovative processes: The number of unskilled workers? With introduction of innovative processes: The number of unskilled workers? With introduction of innovative processes: The number of unskilled workers? With introduction of innovative processes: The number of unskilled workers? With introduction of innovative processes: The number of unskilled workers? From fiscal year 2010 thru 2012, as a consequence of introducing any innovative processes, did the number of unskilled workers employed by the establishment increase, decrease or remain the same? 194 355 -9 dk -7 na 1 Increased 2 Decreased 3 Remain the same Sysmiss Number of employees reporting directly to Top Manager in fiscal year 2012 Number of employees reporting directly to Top Manager in fiscal year 2012 Number of employees reporting directly to Top Manager in fiscal year 2012 Number of employees reporting directly to Top Manager in fiscal year 2012 Number of employees reporting directly to Top Manager in fiscal year 2012 I would now like to ask you some questions related to innovation in organization or management. Please note that these changes in organization or management do not necessarily need to be related to other innovations, such as product or process innovations. All questions are about the situation in fiscal years 2010 and 2012. In fiscal year 2012, how many employees reported directly to the Top Manager of this establishment? (An employee who reports directly implies the employee meets with the Top Manager on a regular basis (middle manager)). 171 378 -9 dk 1 2 3 4 5 6 7 8 9 10 11 13 14 15 20 21 25 27 29 45 50 Sysmiss Number of employees reporting directly to Top Manager in fiscal year 2010 Number of employees reporting directly to Top Manager in fiscal year 2010 Number of employees reporting directly to Top Manager in fiscal year 2010 Number of employees reporting directly to Top Manager in fiscal year 2010 Number of employees reporting directly to Top Manager in fiscal year 2010 In fiscal year 2010, how many employees reported directly to the Top Manager of this establishment? 171 378 -9 dk -7 na 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 18 20 27 30 40 50 Sysmiss Number of layers of direct reporting in fiscal year 2012 Number of layers of direct reporting in fiscal year 2012 Number of layers of direct reporting in fiscal year 2012 Number of layers of direct reporting in fiscal year 2012 Number of layers of direct reporting in fiscal year 2012 In fiscal year 2012, how many layers of direct reporting were there in this establishment from the Top Manager down to the lowest-level of employee? 171 378 -9 dk -7 na 1 2 3 4 5 6 10 20 27 51 99 Sysmiss Number of layers of direct reporting in fiscal year 2010 Number of layers of direct reporting in fiscal year 2010 Number of layers of direct reporting in fiscal year 2010 Number of layers of direct reporting in fiscal year 2010 Number of layers of direct reporting in fiscal year 2010 In fiscal year 2010, how many layers of direct reporting were there in this establishment from the Top Manager down to the lowest-level of employee? 171 378 -9 dk -7 1 2 3 4 5 6 27 40 41 99 Sysmiss Changes in its structure: Create a new unit or department Changes in its structure: Create a new unit or department Changes in its structure: Create a new unit or department Changes in its structure: Create a new unit or department Changes in its structure: Create a new unit or department From fiscal year 2010 thru 2012, did the establishment make any changes in its organizational structure in any of the following ways: Create a new unit or department 171 378 -9 dk -7 na 1 Yes 2 No Sysmiss Changes in its structure: Dissolve any units or department Changes in its structure: Dissolve any units or department Changes in its structure: Dissolve any units or department Changes in its structure: Dissolve any units or department Changes in its structure: Dissolve any units or department From fiscal year 2010 thru 2012, did the establishment make any changes in its organizational structure in any of the following ways: Dissolve any units or department 171 378 -9 dk -7 na 1 Yes 2 No Sysmiss Changes in its structure: Merge any units or department Changes in its structure: Merge any units or department Changes in its structure: Merge any units or department Changes in its structure: Merge any units or department Changes in its structure: Merge any units or department From fiscal year 2010 thru 2012, did the establishment make any changes in its organizational structure in any of the following ways: Merge any units or department 171 378 -9 dk -7 na 1 Yes 2 No Sysmiss Contracted other firms to perform any activities previously done in-house? Contracted other firms to perform any activities previously done in-house? Contracted other firms to perform any activities previously done in-house? Contracted other firms to perform any activities previously done in-house? Contracted other firms to perform any activities previously done in-house? From fiscal year 2010 thru 2012, did this establishment contract other firms to perform any activities previously done in-house (outsourcing)? 171 378 -9 dk 1 Yes 2 No Sysmiss Started doing in-house any activities previously contracted to other firms? Started doing in-house any activities previously contracted to other firms? Started doing in-house any activities previously contracted to other firms? Started doing in-house any activities previously contracted to other firms? Started doing in-house any activities previously contracted to other firms? From fiscal year 2010 thru 2012, did this establishment start doing in-house any activities previously contracted to other firms (insourcing)? 171 378 -9 dk 1 Yes 2 No Sysmiss Introduce any change in the method of hiring employees? Introduce any change in the method of hiring employees? Introduce any change in the method of hiring employees? Introduce any change in the method of hiring employees? Introduce any change in the method of hiring employees? From fiscal year 2010 thru 2012, did this establishment introduce any change in the method of hiring employees, excluding managerial and supervisory staff? 171 378 -9 dk 1 Yes 2 No Sysmiss Introduce any change in the method of hiring managerial and supervisory staff? Introduce any change in the method of hiring managerial and supervisory staff? Introduce any change in the method of hiring managerial and supervisory staff? Introduce any change in the method of hiring managerial and supervisory staff? Introduce any change in the method of hiring managerial and supervisory staff? From fiscal year 2010 thru 2012, did this establishment introduce any change in the method of hiring managerial and supervisory staff? 171 378 -9 dk 1 Yes 2 No Sysmiss Manager(s) learn about management practices from: Suppliers or customers Manager(s) learn about management practices from: Suppliers or customers Manager(s) learn about management practices from: Suppliers or customers Manager(s) learn about management practices from: Suppliers or customers Manager(s) learn about management practices from: Suppliers or customers From fiscal year 2010 thru 2012, did the manager(s) at this establishment learn about management practices from Suppliers or customers 171 378 -9 dk 1 Yes 2 No Sysmiss Manager(s) learn about management practices from: Trade associations or workshop Manager(s) learn about management practices from: Trade associations or workshop Manager(s) learn about management practices from: Trade associations or workshop Manager(s) learn about management practices from: Trade associations or workshop Manager(s) learn about management practices from: Trade associations or workshop From fiscal year 2010 thru 2012, did the manager(s) at this establishment learn about management practices from Trade associations or workshops 171 378 -9 dk 1 Yes 2 No Sysmiss Manager(s) learn about management practices from: New employees Manager(s) learn about management practices from: New employees Manager(s) learn about management practices from: New employees Manager(s) learn about management practices from: New employees Manager(s) learn about management practices from: New employees From fiscal year 2010 thru 2012, did the manager(s) at this establishment learn about management practices from New employees 171 378 -9 dk 1 Yes 2 No Sysmiss Manager(s) learn about management practices from: Competitors Manager(s) learn about management practices from: Competitors Manager(s) learn about management practices from: Competitors Manager(s) learn about management practices from: Competitors Manager(s) learn about management practices from: Competitors From fiscal year 2010 thru 2012, did the manager(s) at this establishment learn about management practices from Competitors 171 378 -9 dk 1 Yes 2 No Sysmiss Manager(s) learn about management practices from: Consultants Manager(s) learn about management practices from: Consultants Manager(s) learn about management practices from: Consultants Manager(s) learn about management practices from: Consultants Manager(s) learn about management practices from: Consultants From fiscal year 2010 thru 2012, did the manager(s) at this establishment learn about management practices from Consultants 171 378 -9 dk 1 Yes 2 No Sysmiss Year 2012: Best describes when a problem arose in the production process Year 2012: Best describes when a problem arose in the production process Year 2012: Best describes when a problem arose in the production process Year 2012: Best describes when a problem arose in the production process Year 2012: Best describes when a problem arose in the production process The next questions are about changes in management practices In fiscal year 2012 what best describes what happened at this establishment when a problem arose in the production process, such as a quality defect or machinery or equipment break-downs? 171 378 -9 dk 1 Problem was fixed but no further actions were taken 2 Problem was fixed and actions were taken in order to ensure that it didn't happen again 3 No action was taken 4 There were no production process problems Sysmiss Year 2010: Best describes when a problem arose in the production process Year 2010: Best describes when a problem arose in the production process Year 2010: Best describes when a problem arose in the production process Year 2010: Best describes when a problem arose in the production process Year 2010: Best describes when a problem arose in the production process In fiscal year 2010 what best describes what happened at this establishment when a problem arose in the production process, such as a quality defect or machinery or equipment break-downs? 171 378 -9 dk -7 1 Problem was fixed but no further actions were taken 2 Problem was fixed and actions were taken in order to ensure that it didn't happen again 3 No action was taken 4 There were no production process problems Sysmiss Year 2012, were key performance indicators monitored at firm? Year 2012, were key performance indicators monitored at firm? Year 2012, were key performance indicators monitored at firm? Year 2012, were key performance indicators monitored at firm? Year 2012, were key performance indicators monitored at firm? In fiscal year 2012, were key performance indicators monitored at this establishment? Examples of performance indicators are metrics on production, cost, waste, quality, inventory, energy, absenteeism and on-time delivery. 171 378 -9 dk 1 Yes 2 No Sysmiss Year 2012, how many key performance indicators were monitored at firm? Year 2012, how many key performance indicators were monitored at firm? Year 2012, how many key performance indicators were monitored at firm? Year 2012, how many key performance indicators were monitored at firm? Year 2012, how many key performance indicators were monitored at firm? In fiscal year 2012, how many key performance indicators were monitored at this establishment? 130 419 -9 dk 1 1-2 key performance indicators 2 3-9 performance indicators 3 10 or more performance indicators Sysmiss Year 2012, how frequently key performance indicators were reviewed by managers? Year 2012, how frequently key performance indicators were reviewed by managers? Year 2012, how frequently key performance indicators were reviewed by managers? Year 2012, how frequently key performance indicators were reviewed by managers? Year 2012, how frequently key performance indicators were reviewed by managers? In fiscal year 2012, how frequently were the key performance indicators reviewed by managers at this establishment? 130 419 -9 dk 1 Yearly 2 Semiannually or Quarterly 3 Monthly 4 Weekly or more frequently 5 Never Sysmiss Year 2010, were key performance indicators monitored at firm? Year 2010, were key performance indicators monitored at firm? Year 2010, were key performance indicators monitored at firm? Year 2010, were key performance indicators monitored at firm? Year 2010, were key performance indicators monitored at firm? In fiscal year 2010, were key performance indicators monitored at this establishment? 171 378 -9 dk -7 na 1 Yes 2 No Sysmiss Year 2010, how many key performance indicators were monitored at firm? Year 2010, how many key performance indicators were monitored at firm? Year 2010, how many key performance indicators were monitored at firm? Year 2010, how many key performance indicators were monitored at firm? Year 2010, how many key performance indicators were monitored at firm? In fiscal year 2010, how many key performance indicators were monitored at this establishment? 107 442 -9 dk 1 1-2 key performance indicators 2 3-9 performance indicators 3 10 or more performance indicators Sysmiss Year 2010, how frequently key performance indicators were reviewed by managers? Year 2010, how frequently key performance indicators were reviewed by managers? Year 2010, how frequently key performance indicators were reviewed by managers? Year 2010, how frequently key performance indicators were reviewed by managers? Year 2010, how frequently key performance indicators were reviewed by managers? In fiscal year 2010, how frequently were the key performance indicators reviewed by managers at this establishment? 107 442 -9 dk 1 Yearly 2 Semiannually or Quarterly 3 Monthly 4 Weekly or more frequently 5 Never Sysmiss Year 2012, best describes the time frame of production/sales targets at firm? Year 2012, best describes the time frame of production/sales targets at firm? Year 2012, best describes the time frame of production/sales targets at firm? Year 2012, best describes the time frame of production/sales targets at firm? Year 2012, best describes the time frame of production/sales targets at firm? In fiscal year 2012, what best describes the time frame of production/sales targets at this establishment? (Production targets may include desired amounts of production, quality, efficiency, waste reduction, and on-time delivery). 171 378 -9 dk 1 Main focus was on short-term 2 Main focus was on long-term 3 Combination of short-term and long-term 4 No production target Sysmiss Year 2012, did firm have any performance bonus for employees or managers? Year 2012, did firm have any performance bonus for employees or managers? Year 2012, did firm have any performance bonus for employees or managers? Year 2012, did firm have any performance bonus for employees or managers? Year 2012, did firm have any performance bonus for employees or managers? In fiscal year 2012, did this establishment have any performance bonus for employees or managers? 171 378 -9 dk 1 Yes 2 No Sysmiss What were these performance bonuses usually based on? What were these performance bonuses usually based on? What were these performance bonuses usually based on? What were these performance bonuses usually based on? What were these performance bonuses usually based on? What were these performance bonuses usually based on? 93 456 -9 dk 1 Production targets 2 Criteria other than production targets Sysmiss Year 2010, best describes the time frame of production/sales targets at firm? Year 2010, best describes the time frame of production/sales targets at firm? Year 2010, best describes the time frame of production/sales targets at firm? Year 2010, best describes the time frame of production/sales targets at firm? Year 2010, best describes the time frame of production/sales targets at firm? In fiscal year 2010, what best describes the time frame of production/sales targets at this establishment? 171 378 -9 dk -7 1 Main focus was on short-term 2 Main focus was on long-term 3 Combination of short-term and long-term 4 No production target Sysmiss Year 2010, had any performance bonus for employees or managers? Year 2010, had any performance bonus for employees or managers? Year 2010, had any performance bonus for employees or managers? Year 2010, had any performance bonus for employees or managers? Year 2010, had any performance bonus for employees or managers? In fiscal year 2010, did this establishment have any performance bonus for employees or managers? 171 378 -9 dk -7 1 Yes 2 No Sysmiss What were these performance bonuses usually based on? What were these performance bonuses usually based on? What were these performance bonuses usually based on? What were these performance bonuses usually based on? What were these performance bonuses usually based on? What were these performance bonuses usually based on? 80 469 -9 dk 1 Production targets 2 Criteria other than production targets Sysmiss Introduced/Significantly changed: Packaging Introduced/Significantly changed: Packaging Introduced/Significantly changed: Packaging Introduced/Significantly changed: Packaging Introduced/Significantly changed: Packaging I would now like to ask some questions related to any innovative marketing methods. From fiscal year 2010 thru 2012, did this establishment introduce or significantly change any of the following? Packaging 549 -9 dk -7 na 1 Yes 2 No Introduced/Significantly changed: Branding, logo, name, or trademark Introduced/Significantly changed: Branding, logo, name, or trademark Introduced/Significantly changed: Branding, logo, name, or trademark Introduced/Significantly changed: Branding, logo, name, or trademark Introduced/Significantly changed: Branding, logo, name, or trademark From fiscal year 2010 thru 2012, did this establishment introduce or significantly change any of the following? Branding, logo, name, or trademark 549 -9 dk -7 na 1 Yes 2 No Introduced/Significantly changed: Products’ appearance Introduced/Significantly changed: Products’ appearance Introduced/Significantly changed: Products’ appearance Introduced/Significantly changed: Products’ appearance Introduced/Significantly changed: Products’ appearance From fiscal year 2010 thru 2012, did this establishment introduce or significantly change any of the following? Products' appearance, excluding packaging or branding 549 -9 dk -7 na 1 Yes 2 No Introduced/Significantly changed: Advertising methods Introduced/Significantly changed: Advertising methods Introduced/Significantly changed: Advertising methods Introduced/Significantly changed: Advertising methods Introduced/Significantly changed: Advertising methods From fiscal year 2010 thru 2012, did this establishment introduce or significantly change any of the following? Advertising methods 549 -9 dk -7 na 1 Yes 2 No Introduced/Significantly changed: Promotion of the product or service Introduced/Significantly changed: Promotion of the product or service Introduced/Significantly changed: Promotion of the product or service Introduced/Significantly changed: Promotion of the product or service Introduced/Significantly changed: Promotion of the product or service From fiscal year 2010 thru 2012, did this establishment introduce or significantly change any of the following? Promotion of the product or service 549 -9 dk -7 na 1 Yes 2 No Introduced/Significantly changed: Sales channels or sales points Introduced/Significantly changed: Sales channels or sales points Introduced/Significantly changed: Sales channels or sales points Introduced/Significantly changed: Sales channels or sales points Introduced/Significantly changed: Sales channels or sales points From fiscal year 2010 thru 2012, did this establishment introduce or significantly change any of the following? Sales channels or sales points 549 -9 dk -7 na 1 Yes 2 No Introduced/Significantly changed: Discount schemes Introduced/Significantly changed: Discount schemes Introduced/Significantly changed: Discount schemes Introduced/Significantly changed: Discount schemes Introduced/Significantly changed: Discount schemes From fiscal year 2010 thru 2012, did this establishment introduce or significantly change any of the following? Discount schemes 549 -9 dk -7 na 1 Yes 2 No Introduced/Significantly changed: Pricing strategies, excluding discount schemes Introduced/Significantly changed: Pricing strategies, excluding discount schemes Introduced/Significantly changed: Pricing strategies, excluding discount schemes Introduced/Significantly changed: Pricing strategies, excluding discount schemes Introduced/Significantly changed: Pricing strategies, excluding discount schemes From fiscal year 2010 thru 2012, did this establishment introduce or significantly change any of the following? Pricing strategies, excluding discount schemes 549 -9 dk -7 na 1 Yes 2 No Introduced/Significantly changed: Payment schemes Introduced/Significantly changed: Payment schemes Introduced/Significantly changed: Payment schemes Introduced/Significantly changed: Payment schemes Introduced/Significantly changed: Payment schemes From fiscal year 2010 thru 2012, did this establishment introduce or significantly change any of the following? Payment schemes 549 -9 dk -7 na 1 Yes 2 No Introduced/Significantly changed: Customer loyalty rewards Introduced/Significantly changed: Customer loyalty rewards Introduced/Significantly changed: Customer loyalty rewards Introduced/Significantly changed: Customer loyalty rewards Introduced/Significantly changed: Customer loyalty rewards From fiscal year 2010 thru 2012, did this establishment introduce or significantly change any of the following? Customer loyalty rewards 549 -9 dk -7 1 Yes 2 No Used services of a marketing firm/ consumer research firm/ advertising firm? Used services of a marketing firm/ consumer research firm/ advertising firm? Used services of a marketing firm/ consumer research firm/ advertising firm? Used services of a marketing firm/ consumer research firm/ advertising firm? Used services of a marketing firm/ consumer research firm/ advertising firm? From fiscal year 2010 thru 2012, did this establishment use the services of a marketing firm, consumer research firm, or advertising firm? 549 -9 dk 1 Yes 2 No Total cost serv. of a marketing firm/ consumer research firm/ advertising firm Total cost serv. of a marketing firm/ consumer research firm/ advertising firm Total cost serv. of a marketing firm/ consumer research firm/ advertising firm Total cost serv. of a marketing firm/ consumer research firm/ advertising firm Total cost serv. of a marketing firm/ consumer research firm/ advertising firm From fiscal year 2010 thru 2012, how much did this establishment pay in total for those services? 50 499 -9 200000 -9 dk None 90 350 500 600 700 845 1000 1800 2400 5000 5960 7000 10000 12000 15000 24000 40000 46500 60000 120000 200000 Sysmiss Did firm conduct internal R&D? Did firm conduct internal R&D? Did firm conduct internal R&D? Did firm conduct internal R&D? Did firm conduct internal R&D? Now, I would like to ask you a few questions about activities associated with the development of innovation. From fiscal year 2010 thru 2012 did this establishment conduct internal R&D? (Internal R&D is defined as creative work undertaken to increase knowledge for developing innovative products and processes.) 549 -9 dk 1 Yes 2 No Total cost of internal R&D Total cost of internal R&D Total cost of internal R&D Total cost of internal R&D Total cost of internal R&D How much did this establishment spend in total from fiscal year 2010 thru 2012 on internal R&D? 90 459 -9 dk None 100 150 200 300 350 400 500 650 700 728 750 1000 1200 1500 1600 2500 4000 5000 8410 9000 10000 23000 25000 35000 40000 50000 60000 180000 1500000 Sysmiss Did firm conduct external R&D? Did firm conduct external R&D? Did firm conduct external R&D? Did firm conduct external R&D? Did firm conduct external R&D? From fiscal year 2010 thru 2012 did this establishment conduct external R&D? (External R&D is defined as creative work, undertaken by other enterprises, public or private research organizations, which was paid for by this establishment.) 549 -9 dk 1 Yes 2 No Total cost of external R&D Total cost of external R&D Total cost of external R&D Total cost of external R&D Total cost of external R&D How much did this establishment spend in total from fiscal year 2010 thru 2012 on external R&D? 22 527 -9 dk None 60 200 300 500 800 2000 3000 4500 10000 Sysmiss Provided formal training to employees for innovative products/ services? Provided formal training to employees for innovative products/ services? Provided formal training to employees for innovative products/ services? Provided formal training to employees for innovative products/ services? Provided formal training to employees for innovative products/ services? From fiscal year 2010 thru 2012 did this establishment provide formal training to any of its employees specifically for the development and/or introduction of innovative products or services and processes? 549 -9 dk 1 Yes 2 No Total cost of formal training for employees Total cost of formal training for employees Total cost of formal training for employees Total cost of formal training for employees Total cost of formal training for employees How much did this establishment spend in total from fiscal year 2010 thru 2012 on that formal training? 147 402 -9 dk None 80 100 150 200 300 450 500 600 725 800 900 1000 1200 1250 1500 2000 2800 3000 3600 4000 5000 10000 20000 23000 25000 30000 40850 50000 60000 Sysmiss Purchased new equip./ machinery/ software for innovative products/ services? Purchased new equip./ machinery/ software for innovative products/ services? Purchased new equip./ machinery/ software for innovative products/ services? Purchased new equip./ machinery/ software for innovative products/ services? Purchased new equip./ machinery/ software for innovative products/ services? From fiscal year 2010 thru 2012 did this establishment purchase new equipment, machinery, or software to develop or produce any innovative products or services and processes? 549 -9 dk 1 Yes 2 No Total cost of new equipment, machinery, or software Total cost of new equipment, machinery, or software Total cost of new equipment, machinery, or software Total cost of new equipment, machinery, or software Total cost of new equipment, machinery, or software How much did this establishment spend in total from fiscal year 2010 thru 2012 on the purchase of that new equipment, machinery, or software? 232 317 -9 dk None 50 240 300 400 450 500 600 700 750 800 950 1000 1150 1200 1270 1400 1500 1600 1700 1800 1920 2000 2400 2500 2700 3000 3500 3750 4000 4200 4500 5000 5200 5300 6000 6814 7000 8000 9000 9500 10000 11500 12000 12300 15000 16000 20000 22000 23000 25000 26000 30000 35000 40000 45000 50000 55000 60000 65225 70000 95700 100000 125000 130000 146505 149000 180000 200000 250000 280000 350000 400000 500000 510000 600000 746173 892365 1235182 2275000 3600000 8000000 Sysmiss Purchased/Licensed any patented or non-patented inventions? Purchased/Licensed any patented or non-patented inventions? Purchased/Licensed any patented or non-patented inventions? Purchased/Licensed any patented or non-patented inventions? Purchased/Licensed any patented or non-patented inventions? From fiscal year 2010 thru 2012 did this establishment purchase or license any patented or non-patented inventions, or other types of knowledge for the development of innovative products or services and processes? 549 -9 dk 1 Yes 2 No Total cost of inventions or other types of knowledge Total cost of inventions or other types of knowledge Total cost of inventions or other types of knowledge Total cost of inventions or other types of knowledge Total cost of inventions or other types of knowledge How much did this establishment spend in total from fiscal year 2010 thru 2012 on any patented or non-patented inventions, or other types of knowledge? 13 536 -9 dk None 150 200 500 800 1000 9180 33000 50000 Sysmiss Did firm fund its innovation activities from: Own funds Did firm fund its innovation activities from: Own funds Did firm fund its innovation activities from: Own funds Did firm fund its innovation activities from: Own funds Did firm fund its innovation activities from: Own funds From fiscal year 2010 thru 2012, did this establishment fund its innovation activities from any of the following sources: Own funds 549 -9 dk -7 na 1 Yes 2 No Did firm fund its innovation activities from: Private or state-owned banks Did firm fund its innovation activities from: Private or state-owned banks Did firm fund its innovation activities from: Private or state-owned banks Did firm fund its innovation activities from: Private or state-owned banks Did firm fund its innovation activities from: Private or state-owned banks From fiscal year 2010 thru 2012, did this establishment fund its innovation activities from any of the following sources: Private or state-owned banks 549 -9 dk -7 na 1 Yes 2 No Did firm fund its innovation activities from: Government agencies/departments Did firm fund its innovation activities from: Government agencies/departments Did firm fund its innovation activities from: Government agencies/departments Did firm fund its innovation activities from: Government agencies/departments Did firm fund its innovation activities from: Government agencies/departments From fiscal year 2010 thru 2012, did this establishment fund its innovation activities from any of the following sources: Government agencies or departments 549 -9 dk -7 na 1 Yes 2 No Did firm fund its innovation activities from: NGOs/ international organizations Did firm fund its innovation activities from: NGOs/ international organizations Did firm fund its innovation activities from: NGOs/ international organizations Did firm fund its innovation activities from: NGOs/ international organizations Did firm fund its innovation activities from: NGOs/ international organizations From fiscal year 2010 thru 2012, did this establishment fund its innovation activities from any of the following sources: NGOs or international organizations 549 -9 dk -7 1 Yes 2 No Did firm fund its innovation activities from: Other Did firm fund its innovation activities from: Other Did firm fund its innovation activities from: Other Did firm fund its innovation activities from: Other Did firm fund its innovation activities from: Other From fiscal year 2010 thru 2012, did this establishment fund its innovation activities from any of the following sources: Other 549 -9 dk -7 na 1 Yes 2 No Received non-financial support from the government for inno.-rel. activities? Received non-financial support from the government for inno.-rel. activities? Received non-financial support from the government for inno.-rel. activities? Received non-financial support from the government for inno.-rel. activities? Received non-financial support from the government for inno.-rel. activities? Between fiscal years 2010 and 2012, did this establishment receive any non-financial support from the government for innovation-related activities? (This includes training in the use of innovation equipment, assistance in research and product development, and assistance and training for marketing innovations) 549 -9 dk 1 Yes 2 No Most important source of information Most important source of information Most important source of information Most important source of information Most important source of information Thinking about innovation, which of the following is the most important source of information or ideas for any innovation activity for this establishment? 549 -9 dk 1 In-house R&D and personne 2 Recent hires from other firms 3 Knowledge from parent or another firm 4 Suppliers 5 Consultancy firms 6 Business associations and conferences/exhibits 7 Professional journals and trade publications 8 Products or services available in the market 9 Government ministries or programs 10 Universities and research institutes 11 Internet 12 Customer feedback Did firm: Apply for a patent concerning a product innovation Did firm: Apply for a patent concerning a product innovation Did firm: Apply for a patent concerning a product innovation Did firm: Apply for a patent concerning a product innovation Did firm: Apply for a patent concerning a product innovation From fiscal year 2010 thru 2012, did this establishment: Apply for a patent concerning a product innovation 549 -9 dk 1 Yes 2 No Did firm: Apply for a patent concerning a process innovation Did firm: Apply for a patent concerning a process innovation Did firm: Apply for a patent concerning a process innovation Did firm: Apply for a patent concerning a process innovation Did firm: Apply for a patent concerning a process innovation From fiscal year 2010 thru 2012, did this establishment: Apply for a patent concerning a process innovation 549 -9 dk 1 Yes 2 No Did firm: Apply for a utility model Did firm: Apply for a utility model Did firm: Apply for a utility model Did firm: Apply for a utility model Did firm: Apply for a utility model From fiscal year 2010 thru 2012, did this establishment: Apply for a utility model 549 -9 dk 1 Yes 2 No Did firm: Register an industrial design Did firm: Register an industrial design Did firm: Register an industrial design Did firm: Register an industrial design Did firm: Register an industrial design From fiscal year 2010 thru 2012, did this establishment: Register an industrial design 549 -9 dk 1 Yes 2 No Did firm: Apply for a trademark Did firm: Apply for a trademark Did firm: Apply for a trademark Did firm: Apply for a trademark Did firm: Apply for a trademark From fiscal year 2010 thru 2012, did this establishment: Apply for a trademark 549 -9 dk 1 Yes 2 No Did firm: Apply for a copyright Did firm: Apply for a copyright Did firm: Apply for a copyright Did firm: Apply for a copyright Did firm: Apply for a copyright From fiscal year 2010 thru 2012, did this establishment: Apply for a copyright 549 -9 dk 1 Yes 2 No Percentage of employees regularly using computers Percentage of employees regularly using computers Percentage of employees regularly using computers Percentage of employees regularly using computers Percentage of employees regularly using computers I would like to ask you some questions about the use of computers and the internet in this establishment Currently, what percentage of this establishment's employees regularly uses computers in their jobs, including management? 549 -9 dk 1 2 3 4 5 7 8 10 12 14 15 16 17 18 20 25 30 40 45 50 55 60 70 72 75 80 85 86 90 95 100 Did firm purchase or develop in-house any software? Did firm purchase or develop in-house any software? Did firm purchase or develop in-house any software? Did firm purchase or develop in-house any software? Did firm purchase or develop in-house any software? From fiscal year 2010 thru 2012, did this establishment purchase or develop in-house any software, which was customized to meet its needs? 364 185 -9 dk 1 Yes 2 No Sysmiss Did firm have any employees entirely designated for IT? Did firm have any employees entirely designated for IT? Did firm have any employees entirely designated for IT? Did firm have any employees entirely designated for IT? Did firm have any employees entirely designated for IT? From fiscal year 2010 thru 2012, did this establishment have any employees entirely designated for IT? 364 185 -9 dk 1 Yes 2 No Sysmiss Did firm use the services of an external computer/software consultant? Did firm use the services of an external computer/software consultant? Did firm use the services of an external computer/software consultant? Did firm use the services of an external computer/software consultant? Did firm use the services of an external computer/software consultant? From fiscal year 2010 thru 2012, did this establishment use the services of an external computer consultant or software consultant? 364 185 -9 dk 1 Yes 2 No Sysmiss Total cost of external computer or software consultants Total cost of external computer or software consultants Total cost of external computer or software consultants Total cost of external computer or software consultants Total cost of external computer or software consultants From fiscal year 2010 thru 2012, what was the total cost of these external computer consultant or software consultant? 166 383 -9 dk None 9 100 200 300 500 600 800 1000 1500 1800 2000 2400 2500 3000 3500 3600 4000 5000 5320 7000 8500 10000 15000 20000 25000 30000 59350 200000 Sysmiss Currently, does firm have an internet connection? Currently, does firm have an internet connection? Currently, does firm have an internet connection? Currently, does firm have an internet connection? Currently, does firm have an internet connection? Currently, does this establishment have an internet connection? 549 -9 dk 1 Yes 2 No Year the firm first obtain an internet connection Year the firm first obtain an internet connection Year the firm first obtain an internet connection Year the firm first obtain an internet connection Year the firm first obtain an internet connection When did this establishment first obtain an internet connection? 310 239 -9 dk 1994 1995 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 Sysmiss E-mail with clients and suppliers E-mail with clients and suppliers E-mail with clients and suppliers E-mail with clients and suppliers E-mail with clients and suppliers Currently, does this establishment use the internet to conduct any of the following activities: E-mail with clients and suppliers 310 239 -9 dk -7 na 1 Yes 2 No Sysmiss Internal communication amongst employees Internal communication amongst employees Internal communication amongst employees Internal communication amongst employees Internal communication amongst employees Currently, does this establishment use the internet to conduct any of the following activities: Internal communication amongst employees 310 239 -9 dk -7 na 1 Yes 2 No Sysmiss Online purchases of inputs or finished goods purchased to resell ha8c Online purchases of inputs or finished goods purchased to resell ha8c Online purchases of inputs or finished goods purchased to resell ha8c Online purchases of inputs or finished goods purchased to resell ha8c Online purchases of inputs or finished goods purchased to resell ha8c Currently, does this establishment use the internet to conduct any of the following activities: Online purchases of inputs or finished goods purchased to resell 310 239 -9 dk -7 na 1 Yes 2 No Sysmiss Online sales and order fulfillment Online sales and order fulfillment Online sales and order fulfillment Online sales and order fulfillment Online sales and order fulfillment Currently, does this establishment use the internet to conduct any of the following activities: Online sales and order fulfillment 310 239 -9 dk -7 na 1 Yes 2 No Sysmiss Manage the inventory Manage the inventory Manage the inventory Manage the inventory Manage the inventory Currently, does this establishment use the internet to conduct any of the following activities: Manage the inventory 310 239 -9 dk -7 na 1 Yes 2 No Sysmiss Marketing of products Marketing of products Marketing of products Marketing of products Marketing of products Currently, does this establishment use the internet to conduct any of the following activities: Marketing of products 310 239 -9 dk -7 na 1 Yes 2 No Sysmiss Do research and develop ideas on new products and services Do research and develop ideas on new products and services Do research and develop ideas on new products and services Do research and develop ideas on new products and services Do research and develop ideas on new products and services Currently, does this establishment use the internet to conduct any of the following activities: Do research and develop ideas on new products and services 310 239 -9 dk -7 na 1 Yes 2 No Sysmiss Day when the interview ends Day when the interview ends Day when the interview ends Day when the interview ends Day when the interview ends 549 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Month when the interview ends Month when the interview ends Month when the interview ends Month when the interview ends Month when the interview ends 549 1 2 3 4 5 6 7 8 Year when the interview ends Year when the interview ends Year when the interview ends Year when the interview ends Year when the interview ends 549 2014 Hour when the interview ends Hour when the interview ends Hour when the interview ends Hour when the interview ends Hour when the interview ends 549 8 9 10 11 12 13 14 15 16 17 18 19 Minutes when the interview ends Minutes when the interview ends Minutes when the interview ends Minutes when the interview ends Minutes when the interview ends 549 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 Main respondent: Years with the firm Main respondent: Years with the firm Main respondent: Years with the firm Main respondent: Years with the firm Main respondent: Years with the firm 549 1 50 Main respondent: Gender Main respondent: Gender Main respondent: Gender Main respondent: Gender Main respondent: Gender 549 1 Male 2 Female Second respondent: Years with the firm Second respondent: Years with the firm Second respondent: Years with the firm Second respondent: Years with the firm Second respondent: Years with the firm 15 534 1 25 Second respondent: Gender Second respondent: Gender Second respondent: Gender Second respondent: Gender Second respondent: Gender 15 534 1 Male 2 Female Sysmiss Third respondent: Years with the firm Third respondent: Years with the firm Third respondent: Years with the firm Third respondent: Years with the firm Third respondent: Years with the firm 549 Sysmiss Third respondent: Gender Third respondent: Gender Third respondent: Gender Third respondent: Gender Third respondent: Gender 549 1 Male 2 Female Sysmiss