DDI_SRB_2014_OFFIE_v01_M Development Data Group 2016-02-01 NADA Version 01 (Febrary 2016) Operations of Freight Forwarders Impact Evaluation 2014 OFFIE 2014 SRB_2014_OFFIE_v01_M Alejandra Mendoza Ana Fernandes Russell Hillberry NADA World Bank Group Ana Fernandes Alejandra Mendoza Russell Hillberry Alejandra Mendoza Enterprise Survey [en/oth] Freight forwarders play a key role in moving goods across international borders. They arrange transport, oversee customs clearance on behalf of their clients, and more generally troubleshoot issues that arise while goods are in transit. This study reports the results from a survey of 153 freight forwarding firms in Serbia. Respondents report on firm characteristics, operational choices, and conditions at the border posts and terminals where imported goods are cleared for release. One key purpose of the study is to investigate operational trade-offs between time and cost that arise when import shipments are in transit. In three of four hypotheticals, respondents suggest that money savings dominate time savings. Responses regarding real operational decisions such as route choices reinforce this finding. Respondents also reported penalty rates for late delivery of import shipments as well as the value of a typical import shipment. From these responses, it is estimated that the contracted value of one additional (unexpected) day of delivery time in Serbia appears to be approximately 1 percent of the value of the underlying shipment. This study provides evidence on operational behavior of freight forwarders and how it is affected by delays in border procedures based on a survey of 153 freight forwarders in Serbia conducted in 2014. This survey was conducted as a complement to a project estimating the value of time and uncertainty in the context of trade facilitation reforms in the Western Balkans in conjunction with the South East Europe Trade Logistics Project. An important purpose of the survey is to understand trade-offs between time and costs in trade. The survey is also used as an opportunity to learn more about logistical challenges in the region by the agents that know them best. Serbia National Firm level Subsample of international freight forwarders in Serbia (firms that provide international freight forward services and assist with customs procedures). Sample survey data [ssd] The scope of the study includes: firm characteristics, operational choices, conditions at the border posts and terminals where imported goods are cleared for release. IPSOS Serbia The analysis in this study is based on survey data for a representative sample of international freight forwarders in Serbia, collected by the market research company Ipsos' Serbia branch between August 2014 and November 2014. One of the challenges faced in this data collection exercise was the identification of the universe of freight forwarding firms in Serbia from which a representative sample of firms could be drawn. Initially a list of 36 firms that are members of the Serbian Freight Forwarder Association was obtained. Then the firms were identified by logistics experts in the field as relevant in providing freight forwarder services. Given their relevance, all firms in this list were screened and attempted to survey, and in the final survey sample 11% of firms are these 'relevant' freight forwarders. Additionally, National Bank of Serbia provided a list of 1,311 registered firms in transport and trade related activities (i.e., rail and road transport, cargo handling, etc.) with information on size measured by their number of employees. A screening of the firms in both lists was conducted to identify those that qualify as international freight forwarders and found that 31% of the firms complied with the screening criteria. Of those 61% were surveyed. Based on the recent evidence that international trade is highly concentrated in the hands of a few very large firms, all medium-sized and large freight forwarders (with 50-250 employees and more than 250 employees) were screened and attempted to survey. With a response rate of 77%, these freight forwarders account for 7% of our final sample. A random sample of small freight forwarders was screened and 61% of those identified as international freight forwarders were successfully interviewed. Computer Assisted Personal Interview [capi] The questionnaire included 54 questions focusing on the handling of import transactions, and the data was collected for 153 freight forwarding firms. World Bank Group staff accompanied 10% of the interviews for quality control and monitoring and conducted telephone control for 20% of the interviews. Serbian Freight Forwarding Association & relevant freight forwarders (small and large firms): 61% National Bank of Serbia (medium firms with 50-250 employees and large firms with more than 50 employees): 77% National Bank of Serbia (small firms with less than 50 employees): 61% Alejandra Mendoza Use of the dataset must be acknowledged using a citation which would include: - the Identification of the Primary Investigator - the title of the survey (including country, acronym and year of implementation) - the survey reference number - the source and date of download Mendoza Alcantara, A., Fernandes, A.M. and Hillberry, R.H., 2015. Understanding the operations of freight forwarders: evidence from Serbia. World Bank Policy Research Working Paper, (7311). The user of the data acknowledges that the original collector of the data, the authorized distributor of the data, and the relevant funding agency bear no responsibility for use of the data or for interpretations or inferences based upon such uses. ffsurvey_finaldata 151 163 Questionnaire ID Questionnaire ID Questionnaire ID Questionnaire ID Questionnaire ID 151 8 99999 Place Place Place Place Place 151 APATIN ARANDJELOVAC BEOGRAD BEOGRAD, BARIC BEOGRAD, CUKARICA BEOGRAD, VREOCI CACAK DIMITROVGRAD DOBANOVCI DONJE MEDJUROVO DRAKCICI GORNJI MILANOVAC JAGODINA KIKINDA KLADOVO KRAGUJEVAC KRALJEVO KRUSEVAC LESKOVAC LOZNICA MELENCE MLADENOVAC NEGOTIN NIS NOVI SAD NOVI SAD, FUTOG NOVI SAD, SREMSKA KAMENICA PANCEVO PIROT POCEKOVINA POZEGA PRIBOJ RASKA SABAC SIMANOVCI SREMSKA MITROVICA SUBOTICA UZICE VALJEVO VRANJE VRANJE (ISPOSTAVA NA GRANICNOM PRELAZU PRESEVO) VRBAS VRSAC Firm size - number of employees Firm size - number of employees Firm size - number of employees Firm size - number of employees Firm size - number of employees 151 1 Less than 10 2 10 - 49 3 50 - 249 4 250+ Are you an international freightforwarder Are you an international freightforwarder Are you an international freightforwarder Are you an international freightforwarder Are you an international freightforwarder 151 1 Yes 2 No Do you provide transport services? Do you provide transport services? Do you provide transport services? Do you provide transport services? Do you provide transport services? 151 1 Yes 2 No Does your company assists with customs procedures? Does your company assists with customs procedures? Does your company assists with customs procedures? Does your company assists with customs procedures? Does your company assists with customs procedures? 151 1 Yes 2 No Date of interview scheduling Date of interview scheduling Date of interview scheduling Date of interview scheduling Date of interview scheduling 146 2014-07-28 2014-11-13 2014-07-28 2014-07-29 2014-07-30 2014-07-31 2014-08-02 2014-08-04 2014-08-05 2014-08-07 2014-08-10 2014-08-14 2014-08-15 2014-08-18 2014-08-19 2014-08-20 2014-08-21 2014-08-22 2014-08-23 2014-08-25 2014-08-26 2014-08-27 2014-08-28 2014-08-29 2014-09-02 2014-09-03 2014-09-04 2014-09-05 2014-09-06 2014-09-08 2014-09-09 2014-09-10 2014-09-11 2014-09-12 2014-09-15 2014-09-17 2014-09-18 2014-09-19 2014-09-21 2014-09-22 2014-09-23 2014-09-24 2014-10-01 2014-10-08 2014-10-09 2014-10-17 2014-10-18 2014-10-20 2014-10-21 2014-10-22 2014-10-23 2014-10-24 2014-10-27 2014-10-28 2014-10-29 2014-10-30 2014-10-31 2014-11-03 2014-11-12 2014-11-13 Duration of interview Duration of interview Duration of interview Duration of interview Duration of interview 151 1200 5400 Date of interview Date of interview Date of interview Date of interview Date of interview 151 2014-07-05 2014-11-17 2014-07-05 2014-07-28 2014-07-29 2014-07-30 2014-07-31 2014-08-02 2014-08-06 2014-08-07 2014-08-08 2014-08-13 2014-08-14 2014-08-15 2014-08-18 2014-08-19 2014-08-20 2014-08-21 2014-08-22 2014-08-23 2014-08-25 2014-08-26 2014-08-27 2014-08-28 2014-08-29 2014-09-02 2014-09-03 2014-09-04 2014-09-05 2014-09-06 2014-09-08 2014-09-09 2014-09-10 2014-09-11 2014-09-12 2014-09-15 2014-09-17 2014-09-18 2014-09-19 2014-09-23 2014-09-25 2014-10-06 2014-10-07 2014-10-08 2014-10-09 2014-10-10 2014-10-15 2014-10-17 2014-10-18 2014-10-20 2014-10-21 2014-10-22 2014-10-23 2014-10-24 2014-10-27 2014-10-28 2014-10-29 2014-10-30 2014-10-31 2014-11-03 2014-11-12 2014-11-13 2014-11-17 How many import declarations does your firm handle in a year? (A rough estimate How many import declarations does your firm handle in a year? (A rough estimate How many import declarations does your firm handle in a year? (A rough estimate How many import declarations does your firm handle in a year? (A rough estimate How many import declarations does your firm handle in a year? (A rough estimate 151 10 10.000 100 1000 10000 10060 1100 1200 12000 130 15 150 1500 15000 1600 jobs, import and export, he can't divide 1700 180 1800 200 2000 20000 200000 250 2500 2700 300 3000 350 3500 365 3700 380 3900 shipments 40 400 450 4500 50 50 trucks a year 500 5000 50000 600 650 6750 70 700 72000 800 8000 900 9000 They are only intermediaries, they don't do transportation How many import declarations does your firm handle in a year? (A rough estimate How many import declarations does your firm handle in a year? (A rough estimate How many import declarations does your firm handle in a year? (A rough estimate How many import declarations does your firm handle in a year? (A rough estimate How many import declarations does your firm handle in a year? (A rough estimate 151 10 15 40 50 70 100 130 150 180 200 250 300 350 365 380 400 450 500 600 650 700 800 900 1000 1100 1200 1500 1600 1700 1800 2000 2500 2700 3000 3500 3700 3900 4500 5000 6750 8000 9000 10000 10060 12000 15000 20000 50000 72000 200000 888997 DK 888999 MISS Approximately what share of your business (share of revenue/sales) involves your Approximately what share of your business (share of revenue/sales) involves your Approximately what share of your business (share of revenue/sales) involves your Approximately what share of your business (share of revenue/sales) involves your Approximately what share of your business (share of revenue/sales) involves your 151 3 5 8 9 10 14 15 17 20 25 30 35 38 40 45 50 55 58 60 61 65 70 75 80 90 888997 DK 888999 MISS Please indicate in the list all the sectors that account each for more than 20% Please indicate in the list all the sectors that account each for more than 20% Please indicate in the list all the sectors that account each for more than 20% Please indicate in the list all the sectors that account each for more than 20% Please indicate in the list all the sectors that account each for more than 20% 151 1 Live animals and animal products 01-05 2 Vegetable products (including Animal and Vegetable Fats) 06-15 3 Foodstuff (Beverages, Spirits, Vinegar, Tobacco etc.) 16-24 4 Mineral Products (except hydrocarbons) 25-26 5 Chemicals and Parachemical Products 28-38 6 Plastics and Articles Thereof 39-40 7 Wood and Articles Thereof (Including Paper & Articles, Furniture) 44-46, 47-49, 8 Textiles (Including Raw Skins and Leather) 50-59, 41 9 Apparel (Including Footwaer, Headgear, Art. of Feathers, Fur, Leather Products) 10 Glass, Ceramics and articles of Stone, Cement, ect. 68-70 11 Presious Metals (Pearls, Jewellery, Coin, Presious Stones etc.) 71 12 Base metals and Articles Thereof 72-83 13 Mechanical Machinery (Including Clocks and Music instruments) 84, 91-92 14 Electrical machinery (Including Optical, Medical, Photographic instruments) 85,9 15 Transportation Vechiles 86-89 16 Arms and ammunitions 93 17 Toys, props for games, entertainment (board game) and spots; parts and accessori 18 Art objects, pieces and antiques 97 95 Other, what? 888999 MISS Please indicate in the list all the sectors that account each for more than 20% Please indicate in the list all the sectors that account each for more than 20% Please indicate in the list all the sectors that account each for more than 20% Please indicate in the list all the sectors that account each for more than 20% Please indicate in the list all the sectors that account each for more than 20% 120 31 1 Live animals and animal products 01-05 2 Vegetable products (including Animal and Vegetable Fats) 06-15 3 Foodstuff (Beverages, Spirits, Vinegar, Tobacco etc.) 16-24 4 Mineral Products (except hydrocarbons) 25-26 5 Chemicals and Parachemical Products 28-38 6 Plastics and Articles Thereof 39-40 7 Wood and Articles Thereof (Including Paper & Articles, Furniture) 44-46, 47-49, 8 Textiles (Including Raw Skins and Leather) 50-59, 41 9 Apparel (Including Footwaer, Headgear, Art. of Feathers, Fur, Leather Products) 10 Glass, Ceramics and articles of Stone, Cement, ect. 68-70 11 Presious Metals (Pearls, Jewellery, Coin, Presious Stones etc.) 71 12 Base metals and Articles Thereof 72-83 13 Mechanical Machinery (Including Clocks and Music instruments) 84, 91-92 14 Electrical machinery (Including Optical, Medical, Photographic instruments) 85,9 15 Transportation Vechiles 86-89 16 Arms and ammunitions 93 17 Toys, props for games, entertainment (board game) and spots; parts and accessori 18 Art objects, pieces and antiques 97 95 Other, what? 888999 MISS Sysmiss Please indicate in the list all the sectors that account each for more than 20% Please indicate in the list all the sectors that account each for more than 20% Please indicate in the list all the sectors that account each for more than 20% Please indicate in the list all the sectors that account each for more than 20% Please indicate in the list all the sectors that account each for more than 20% 77 74 1 Live animals and animal products 01-05 2 Vegetable products (including Animal and Vegetable Fats) 06-15 3 Foodstuff (Beverages, Spirits, Vinegar, Tobacco etc.) 16-24 4 Mineral Products (except hydrocarbons) 25-26 5 Chemicals and Parachemical Products 28-38 6 Plastics and Articles Thereof 39-40 7 Wood and Articles Thereof (Including Paper & Articles, Furniture) 44-46, 47-49, 8 Textiles (Including Raw Skins and Leather) 50-59, 41 9 Apparel (Including Footwaer, Headgear, Art. of Feathers, Fur, Leather Products) 10 Glass, Ceramics and articles of Stone, Cement, ect. 68-70 11 Presious Metals (Pearls, Jewellery, Coin, Presious Stones etc.) 71 12 Base metals and Articles Thereof 72-83 13 Mechanical Machinery (Including Clocks and Music instruments) 84, 91-92 14 Electrical machinery (Including Optical, Medical, Photographic instruments) 85,9 15 Transportation Vechiles 86-89 16 Arms and ammunitions 93 17 Toys, props for games, entertainment (board game) and spots; parts and accessori 18 Art objects, pieces and antiques 97 95 Other, what? 888999 MISS Sysmiss Please indicate in the list all the sectors that account each for more than 20% Please indicate in the list all the sectors that account each for more than 20% Please indicate in the list all the sectors that account each for more than 20% Please indicate in the list all the sectors that account each for more than 20% Please indicate in the list all the sectors that account each for more than 20% 46 105 1 Live animals and animal products 01-05 2 Vegetable products (including Animal and Vegetable Fats) 06-15 3 Foodstuff (Beverages, Spirits, Vinegar, Tobacco etc.) 16-24 4 Mineral Products (except hydrocarbons) 25-26 5 Chemicals and Parachemical Products 28-38 6 Plastics and Articles Thereof 39-40 7 Wood and Articles Thereof (Including Paper & Articles, Furniture) 44-46, 47-49, 8 Textiles (Including Raw Skins and Leather) 50-59, 41 9 Apparel (Including Footwaer, Headgear, Art. of Feathers, Fur, Leather Products) 10 Glass, Ceramics and articles of Stone, Cement, ect. 68-70 11 Presious Metals (Pearls, Jewellery, Coin, Presious Stones etc.) 71 12 Base metals and Articles Thereof 72-83 13 Mechanical Machinery (Including Clocks and Music instruments) 84, 91-92 14 Electrical machinery (Including Optical, Medical, Photographic instruments) 85,9 15 Transportation Vechiles 86-89 16 Arms and ammunitions 93 17 Toys, props for games, entertainment (board game) and spots; parts and accessori 18 Art objects, pieces and antiques 97 95 Other, what? 888999 MISS Sysmiss Please indicate in the list all the sectors that account each for more than 20% Please indicate in the list all the sectors that account each for more than 20% Please indicate in the list all the sectors that account each for more than 20% Please indicate in the list all the sectors that account each for more than 20% Please indicate in the list all the sectors that account each for more than 20% 26 125 1 Live animals and animal products 01-05 2 Vegetable products (including Animal and Vegetable Fats) 06-15 3 Foodstuff (Beverages, Spirits, Vinegar, Tobacco etc.) 16-24 4 Mineral Products (except hydrocarbons) 25-26 5 Chemicals and Parachemical Products 28-38 6 Plastics and Articles Thereof 39-40 7 Wood and Articles Thereof (Including Paper & Articles, Furniture) 44-46, 47-49, 8 Textiles (Including Raw Skins and Leather) 50-59, 41 9 Apparel (Including Footwaer, Headgear, Art. of Feathers, Fur, Leather Products) 10 Glass, Ceramics and articles of Stone, Cement, ect. 68-70 11 Presious Metals (Pearls, Jewellery, Coin, Presious Stones etc.) 71 12 Base metals and Articles Thereof 72-83 13 Mechanical Machinery (Including Clocks and Music instruments) 84, 91-92 14 Electrical machinery (Including Optical, Medical, Photographic instruments) 85,9 15 Transportation Vechiles 86-89 16 Arms and ammunitions 93 17 Toys, props for games, entertainment (board game) and spots; parts and accessori 18 Art objects, pieces and antiques 97 95 Other, what? 888999 MISS Sysmiss Please indicate in the list all the sectors that account each for more than 20% Please indicate in the list all the sectors that account each for more than 20% Please indicate in the list all the sectors that account each for more than 20% Please indicate in the list all the sectors that account each for more than 20% Please indicate in the list all the sectors that account each for more than 20% 1 There isn't a single one, all of them are smaller Please indicate in the list all the sectors that account each for more than 20% Please indicate in the list all the sectors that account each for more than 20% Please indicate in the list all the sectors that account each for more than 20% Please indicate in the list all the sectors that account each for more than 20% Please indicate in the list all the sectors that account each for more than 20% 1 150 888996 None Sysmiss In the European Union? - What share of your import consignments originates… In the European Union? - What share of your import consignments originates… In the European Union? - What share of your import consignments originates… In the European Union? - What share of your import consignments originates… In the European Union? - What share of your import consignments originates… 151 5 10 18 20 25 30 40 45 50 55 58 60 62 65 70 75 79 80 85 89 90 95 98 99 100 888997 DK 888999 MISS In CEFTA In CEFTA In CEFTA In CEFTA In CEFTA 151 1 2 3 5 6 7 10 15 18 20 25 30 35 40 45 50 60 70 888997 DK 888999 MISS Elsewhere in Europe? Elsewhere in Europe? Elsewhere in Europe? Elsewhere in Europe? Elsewhere in Europe? 151 1 2 3 4 5 10 15 20 30 70 90 888997 DK 888999 MISS In North America? In North America? In North America? In North America? In North America? 151 1 2 3 5 9 10 15 40 888997 DK 888999 MISS In China? In China? In China? In China? In China? 151 1 2 3 4 5 6 8 10 11 12 15 18 19 20 25 30 34 40 50 80 888997 DK 888999 MISS Other? Other? Other? Other? Other? 151 1 2 3 4 5 10 15 20 25 40 44 888997 DK 888999 MISS Other, what? Other, what? Other, what? Other, what? Other, what? 21 Columbia Ethiopia From Egypt and Pakistan India, Pakistan, Indonesia, Japan Indonesia and India Korea Korea, Ghana, Ivory Coast Near East South Africa, Vietnam, Russia South Americas South Korea Switzerland, Taiwan Taiwan, Turkey The countries of Asia, Taiwan, India, Indonesia Turkey Turkey, Taiwan, India Vietnam, India and Kazakhstan Vietnam, Malaysia, Singapore Other, what? Other, what? Other, what? Other, what? Other, what? 21 130 7 Turkey 8 The countries of Asia 9 Africa 10 South America 11 Other countries / other continents Sysmiss What share of your shipments use combined transport or multimodal transport (air What share of your shipments use combined transport or multimodal transport (air What share of your shipments use combined transport or multimodal transport (air What share of your shipments use combined transport or multimodal transport (air What share of your shipments use combined transport or multimodal transport (air 151 1 75% or more 2 50-75% 3 25-49% 4 Less than 25% 5 Zero 888997 DK 888999 MISS Do you consolidate import shipments of different products? Do you consolidate import shipments of different products? Do you consolidate import shipments of different products? Do you consolidate import shipments of different products? Do you consolidate import shipments of different products? 151 1 Always 2 Frequently 3 Sometimes 4 Rarely 5 Never 888997 DK 888999 MISS From your experience, do your clients usually consolidate import shipments of di From your experience, do your clients usually consolidate import shipments of di From your experience, do your clients usually consolidate import shipments of di From your experience, do your clients usually consolidate import shipments of di From your experience, do your clients usually consolidate import shipments of di 131 20 1 Combine products of different clients 2 Combine different products of the same client 3 Combine different products and involve more clients into a single shipment 888997 DK 888999 MISS Sysmiss Based on your experience, how much more do you earn on one consolidated shipment Based on your experience, how much more do you earn on one consolidated shipment Based on your experience, how much more do you earn on one consolidated shipment Based on your experience, how much more do you earn on one consolidated shipment Based on your experience, how much more do you earn on one consolidated shipment 131 20 1 1 to 5 % 2 5 to 10% 3 10 do 20% 4 20 do 50% 5 More than 50% 888997 DK 888999 MISS Sysmiss Consider a shipment of your most traded product. How much time is expected for y Consider a shipment of your most traded product. How much time is expected for y Consider a shipment of your most traded product. How much time is expected for y Consider a shipment of your most traded product. How much time is expected for y Consider a shipment of your most traded product. How much time is expected for y 151 1 Less than one hour 2 1-2 hours 3 3-5 hours 4 5-10 hours 5 The shipment stays overnight 6 The shipment spends at least 24 hours at the border 7 The shipment spends 2-5 days at the border 8 The shipment spends more than 5 days at the border 888999 MISS Consider a shipment of your most traded product. How much unexpected time must p Consider a shipment of your most traded product. How much unexpected time must p Consider a shipment of your most traded product. How much unexpected time must p Consider a shipment of your most traded product. How much unexpected time must p Consider a shipment of your most traded product. How much unexpected time must p 151 1 1-2 hours 2 3-5 hours 3 5-10 hours 4 The shipment stays overnight 5 The shipment spends at least 24 hours at the border 6 The shipment spends 2-5 days at the border 7 The shipment spends more than 5 days at the border 888997 DK 888999 MISS In your experience does the consolidation of shipments increase the risk of inte In your experience does the consolidation of shipments increase the risk of inte In your experience does the consolidation of shipments increase the risk of inte In your experience does the consolidation of shipments increase the risk of inte In your experience does the consolidation of shipments increase the risk of inte 151 1 Yes 2 No 888997 DK 888999 MISS In your experience does the consolidation of shipments increase the risk of dela In your experience does the consolidation of shipments increase the risk of dela In your experience does the consolidation of shipments increase the risk of dela In your experience does the consolidation of shipments increase the risk of dela In your experience does the consolidation of shipments increase the risk of dela 151 1 Yes 2 No 888997 DK 888999 MISS In your experience do intensive physical inspections frequently lead to extended In your experience do intensive physical inspections frequently lead to extended In your experience do intensive physical inspections frequently lead to extended In your experience do intensive physical inspections frequently lead to extended In your experience do intensive physical inspections frequently lead to extended 151 1 Yes 2 No 888997 DK 888999 MISS What is your normal response to delays at the border? What is your normal response to delays at the border? What is your normal response to delays at the border? What is your normal response to delays at the border? What is your normal response to delays at the border? 151 1 Absorb losses (shipment continues as normal to initial destination, freight forw 2 Redirect shipments (shipping to nearby city instead - so goods don t spoil, for 3 Driver responds (driving faster/longer) 95 Other 888997 DK 888999 MISS What is your normal response to delays at the border? - Other What is your normal response to delays at the border? - Other What is your normal response to delays at the border? - Other What is your normal response to delays at the border? - Other What is your normal response to delays at the border? - Other 16 All of them are aware that they live in Serbia Conducting inspections Honest, real situation and problem description I contact the customs offices or border outposts to speed up I don't have such situations I make pressure to prevent delays In case of computer system breakdown in customs It is a specific outpost so there are no delays, our client is 500 m from border crossing No transport engaged Shipment continues, but I do not bear any responsibility There are no changes There are no costs We do not react any more We inform, the clients about real situation and communicate with customs inspections and we speed up the process We mainly combine all three combinations We sit and wait What is your normal response to delays at the border? - Other What is your normal response to delays at the border? - Other What is your normal response to delays at the border? - Other What is your normal response to delays at the border? - Other What is your normal response to delays at the border? - Other 16 135 4 We don't have such situations 5 We don't react/ we wait 6 We get in touch with client/ border services/ we try to speed up the process 888995 Other Sysmiss Do you personally communicate with drivers about shipments when goods are delaye Do you personally communicate with drivers about shipments when goods are delaye Do you personally communicate with drivers about shipments when goods are delaye Do you personally communicate with drivers about shipments when goods are delaye Do you personally communicate with drivers about shipments when goods are delaye 151 1 Yes 2 No 888997 DK 888999 MISS Consider a shipment that spends at least one night at the border. In what propor Consider a shipment that spends at least one night at the border. In what propor Consider a shipment that spends at least one night at the border. In what propor Consider a shipment that spends at least one night at the border. In what propor Consider a shipment that spends at least one night at the border. In what propor 151 1 2 3 4 5 10 15 20 25 30 35 40 50 90 95 100 888997 DK 888999 MISS First cause - Indicate the top 3 causes for the unexpected delays in customs cle First cause - Indicate the top 3 causes for the unexpected delays in customs cle First cause - Indicate the top 3 causes for the unexpected delays in customs cle First cause - Indicate the top 3 causes for the unexpected delays in customs cle First cause - Indicate the top 3 causes for the unexpected delays in customs cle 151 1 Traffic elsewhere on the route 2 Driver decisions/performance 3 Other counterparties decisions/performance 4 Trading in goods that require lengthy inspection 5 Congestion at the border post 6 Performance of the customs agency 7 Performance of non-customs agencies 8 Operating hours of the border post 9 Inadequate documentation 10 Other, what? 888997 DK 888999 MISS Second cause Second cause Second cause Second cause Second cause 150 1 1 Traffic elsewhere on the route 2 Driver decisions/performance 3 Other counterparties decisions/performance 4 Trading in goods that require lengthy inspection 5 Congestion at the border post 6 Performance of the customs agency 7 Performance of non-customs agencies 8 Operating hours of the border post 9 Inadequate documentation 10 Other, what? 888997 DK 888999 MISS Sysmiss Third cause Third cause Third cause Third cause Third cause 144 7 1 Traffic elsewhere on the route 2 Driver decisions/performance 3 Other counterparties decisions/performance 4 Trading in goods that require lengthy inspection 5 Congestion at the border post 6 Performance of the customs agency 7 Performance of non-customs agencies 8 Operating hours of the border post 9 Inadequate documentation 10 Other, what? 888997 DK 888999 MISS Sysmiss Corruption - If the performance of border agencies (customs and non-customs) are Corruption - If the performance of border agencies (customs and non-customs) are Corruption - If the performance of border agencies (customs and non-customs) are Corruption - If the performance of border agencies (customs and non-customs) are Corruption - If the performance of border agencies (customs and non-customs) are 139 12 1 2 3 4 5 6 888997 DK 888999 MISS Sysmiss Understaffing Understaffing Understaffing Understaffing Understaffing 139 12 1 2 3 4 5 6 888997 DK 888999 MISS Sysmiss Poor training Poor training Poor training Poor training Poor training 139 12 1 2 3 4 5 6 888997 DK 888999 MISS Sysmiss Lack of automation Lack of automation Lack of automation Lack of automation Lack of automation 139 12 1 2 3 4 5 6 888997 DK 888999 MISS Sysmiss Insufficient physical infrastructure at the border Insufficient physical infrastructure at the border Insufficient physical infrastructure at the border Insufficient physical infrastructure at the border Insufficient physical infrastructure at the border 139 12 1 2 3 4 5 6 888997 DK 888999 MISS Sysmiss Other Other Other Other Other 139 12 1 2 3 4 5 6 888997 DK 888999 MISS Sysmiss Other, what? Other, what? Other, what? Other, what? Other, what? 33 Absence of focus on work Arrogance of the workers Because of bad documents, improperly prepared job Breakdown of information system Crowd on border crossing Crowds Cumulative shipments, storage, other services, sanitary, veterinarian Disinterest of customs and non-customs officers in procedures Inappropriate documentation (some documents are missing) Legal regulations Negligence, they do not want to work, the customs officers think that they are more important than the state On border crossing shortage of storage space on terminal Physical inspection Poor organization of workers Problems on other side of the border Regulations - different interpretation # 39; A Simpler Way Season Sluggishness in work System breakdown The crowds during the holiday season. The time required to obtain certificates or analysis. There are topo many documents Traffic jams, so we do not get there in time Unpredictable circumstances, system breakdown, etc. Weather conditions Work in shifts Work of customs in Macedonia Working hours of customs office in the sense that we have deadlines when we have to arrive with goods during the day, to finish the work due store the goods in public customs warehouse, because we are not allowed to store the goods and transpor Working hours of inspection office Wrong interpretation of instructions and avoiding to read the rules You have to ask him personally, contact by phone Other, what? Other, what? Other, what? Other, what? Other, what? 33 118 7 Self-will, negligence, indifference of officers 8 Eternal factors (crowds, weather conditions, system collapse) 9 Problems with documents/ legal regulations 10 Organization of work/ shifts/ working hours 11 Time required for checking/ obtaining certificates, analyses Sysmiss Date of delivery? - Does the delivery contract normally specify the following Date of delivery? - Does the delivery contract normally specify the following Date of delivery? - Does the delivery contract normally specify the following Date of delivery? - Does the delivery contract normally specify the following Date of delivery? - Does the delivery contract normally specify the following 151 1 Yes 2 No 888997 DK 888999 MISS Hour of delivery (other than close of business)? Hour of delivery (other than close of business)? Hour of delivery (other than close of business)? Hour of delivery (other than close of business)? Hour of delivery (other than close of business)? 151 1 Yes 2 No 888997 DK 888999 MISS Are there penalties for delivering the goods later than the date/hour of deliver Are there penalties for delivering the goods later than the date/hour of deliver Are there penalties for delivering the goods later than the date/hour of deliver Are there penalties for delivering the goods later than the date/hour of deliver Are there penalties for delivering the goods later than the date/hour of deliver 111 40 1 Yes 2 No 888997 DK 888999 MISS Sysmiss If there are penalties, do they apply to If there are penalties, do they apply to If there are penalties, do they apply to If there are penalties, do they apply to If there are penalties, do they apply to 77 74 1 All goods 2 Some goods 888997 DK 888999 MISS Sysmiss If there are penalties, do they apply to If there are penalties, do they apply to If there are penalties, do they apply to If there are penalties, do they apply to If there are penalties, do they apply to 77 74 1 All customers 2 Some customers 888997 DK 888999 MISS Sysmiss In case that a TYPICAL shipment is unexpectedly held at the border or terminal In case that a TYPICAL shipment is unexpectedly held at the border or terminal In case that a TYPICAL shipment is unexpectedly held at the border or terminal In case that a TYPICAL shipment is unexpectedly held at the border or terminal In case that a TYPICAL shipment is unexpectedly held at the border or terminal 151 1 The penalty is in euros 2 The penalty is a percentage value of the product 100 150 1000 888997 DK 888999 MISS What is the penalty in euro? What is the penalty in euro? What is the penalty in euro? What is the penalty in euro? What is the penalty in euro? 78 73 1 2000 What is the penalty in the percentage value of the product? What is the penalty in the percentage value of the product? What is the penalty in the percentage value of the product? What is the penalty in the percentage value of the product? What is the penalty in the percentage value of the product? 7 144 5 15 20 Sysmiss Are there any greater punishment for a longer delay? (If the penalty for one day Are there any greater punishment for a longer delay? (If the penalty for one day Are there any greater punishment for a longer delay? (If the penalty for one day Are there any greater punishment for a longer delay? (If the penalty for one day Are there any greater punishment for a longer delay? (If the penalty for one day 151 1 Yes, it increases with each day of delay 2 No, it remains the same for each day 95 Other, what? 888997 DK 888999 MISS Are there any greater punishment for a longer delay? (If the penalty for one day Are there any greater punishment for a longer delay? (If the penalty for one day Are there any greater punishment for a longer delay? (If the penalty for one day Are there any greater punishment for a longer delay? (If the penalty for one day Are there any greater punishment for a longer delay? (If the penalty for one day 25 I don't have such experience, I have never had such experience I have never paid any penalties, I haven't been in such situation I haven't had such a case It depends on the contract It depends on what we agree It is all the matter of agreement It is reduced every day, the first day is 150, the second day it is 100, the third day 75,,, It is stipulated in the agreement/contract Not applicable Not applicable, we do not have contractual obligation There are no penalties There are no penalties, it is all the matter of agreement There are no penalties, we don't have such practice This is the matter of agreement, sometimes it is 3x150, but there are also some situations when the amount is increased We didn't pay penalties because of long standing cooperation We don't have such contractual obligations We haven't had such situation We maker arrangements about that#39; all of us participate equally general no Kane she he place we don't pay to the client, but we pay 150 Euros to carrier Are there any greater punishment for a longer delay? (If the penalty for one day Are there any greater punishment for a longer delay? (If the penalty for one day Are there any greater punishment for a longer delay? (If the penalty for one day Are there any greater punishment for a longer delay? (If the penalty for one day Are there any greater punishment for a longer delay? (If the penalty for one day 25 126 3 It depends on the agreement/ contract 4 No such experiences/ they haven't paid any penalties Sysmiss If so, can you give a representative example of larger penalty for longer delay? If so, can you give a representative example of larger penalty for longer delay? If so, can you give a representative example of larger penalty for longer delay? If so, can you give a representative example of larger penalty for longer delay? If so, can you give a representative example of larger penalty for longer delay? 111 100 Euros per hour 150 250 Euros is one, and then 300 Euros 3 days 450 Euros 450 Euros 500 Between 750 and 1000 Euros Can't give an example because there was never as case when we had to pay penalties Circa 800 Euros DK Didn't have such experiences Don't know Error in verification of certificate about origin of goods (EUR-1) and refusal of customs office to accept a copy of EUR 1, so it is necessary to wait for the original as the most important document (customs duty rate). In this way cost of tra Every 7 days the amount of penalty increases by 50%. Every day 100 Euros Every day the amount slightly increases Every day the penalty increases by 150 Euros For example, for three days delay the penalty would be 300 Euros For the truck which waits for more than five days on the border we agree about the price For three days delay the penalty is 350 Euros He didn't have the case with longer delays I can't I can't give you an example because I didn't have such experience I don't have an example, we didn't have to pay penalties I don't have in my contract any dates, and the client arranges with the carrier, nor with me as a forwarder I don't know about bigger delays I don't know, I don't have the experience I have never paid any penalties, I am not informed about that If the documents are not appropriate and submitted in time, then the penalty increases every day. If the warehouse is closed because it is open until 3 p.m. and we do not manage to store the goods, then the penalty is 150 Euros Incomplete documentation It depends on client and reason, from 50 to 1500 Euros per day It depends on contract with the client, it is usually 300 Euros per day, 600 Euros for 2 days, 900 Euros for 3 days It depends on the client, since the law is not perfectly defined, so it is usually the matter of arrangement between transporter and the client It is 150 per day Never had any experience with penalties, he doesn't know the amount of penalties, he only knows that the penalties are increased if the vehicle waits for longer period of time, for each day of longer delay the penalty is bigger Never had longer delays No No such experiences No, I can't No, because I didn't have such experiences One client requested a liability in the amount of 5 000 000€ Only if the transporter brings some other goods besides the client's goods, which causes longer loading. Penalties are bigger for longer delays when food is transported, it is not the same to transport food and glass and ceramic. Penalties for fresh fruit Percentage of shipment value increases Percentage of shipment value which increases with each day Respondent can't answer concretely to this question The biggest penalties are in state-owned companies which are connected with the state - where the projects are co-financed The delay occurred because of irresponsible customs officer who didn't want to do the clearance during working hours. The goods arrived 15 minutes before the end of working hours and he refused to clear the goods. This resulted in 300 Euros pen The importer defines it in 99% of cases There are no fixed amounts, it depends on which arrangements we make There are no penalties There are no penalties for delays There are no penalties, they are not stipulated in the contract There is no system of penalties in our business; this is not applicable to our business They do not have system of penalties, so they are not informed about it Transport by barges where penalty for delay is 500 Euros Until three days the penalty is 1000 Euros, and each week of delay is 1000 Euros We do not contract the deadlines, the transporters do that We do not have it in contract We don't have penalties for delays We don't have penalties, we meet all our obligations We don't have such experience We haven't had such experiences so far We haven't had such experiences, we were not punished We pay the value of the whole shipment if the client has losses If so, can you give a representative example of larger penalty for longer delay? If so, can you give a representative example of larger penalty for longer delay? If so, can you give a representative example of larger penalty for longer delay? If so, can you give a representative example of larger penalty for longer delay? If so, can you give a representative example of larger penalty for longer delay? 111 40 1 No such experiences 2 Not applicable/ regulated with a contract/ no penalties 3 It depends on the agreement/ type of goods 4 It increases in proportion to value of shipment/ days of delay 5 Errors with certificate authentication/ incomplete documents 6 Delay due to irresponsibility of customs officers/ working hours 7 Fixed payment per day/ week of delay 8 Respondent specifies the number, without any explanation 888995 Other 888997 DK Sysmiss What would happen if the shipment arrived earlier? What would happen if the shipment arrived earlier? What would happen if the shipment arrived earlier? What would happen if the shipment arrived earlier? What would happen if the shipment arrived earlier? 151 1 There is contracting reward 2 Nothing happened 3 There are penalties 888997 DK 888999 MISS Has any customer decided not to hire you again due to delays at the border? Has any customer decided not to hire you again due to delays at the border? Has any customer decided not to hire you again due to delays at the border? Has any customer decided not to hire you again due to delays at the border? Has any customer decided not to hire you again due to delays at the border? 151 1 Yes 2 No 888997 DK 888999 MISS How long were the delays at the border that caused a customer to decide not to h How long were the delays at the border that caused a customer to decide not to h How long were the delays at the border that caused a customer to decide not to h How long were the delays at the border that caused a customer to decide not to h How long were the delays at the border that caused a customer to decide not to h 39 112 1 2 3 5 6 7 15 Sysmiss How often do customers decide not to hire you again, as a result of delays at th How often do customers decide not to hire you again, as a result of delays at th How often do customers decide not to hire you again, as a result of delays at th How often do customers decide not to hire you again, as a result of delays at th How often do customers decide not to hire you again, as a result of delays at th 39 112 1 Daily 2 Weekly 3 Monthly 4 Annually 5 Rarely 6 Never 888997 DK 888999 MISS Sysmiss If you know the reason a customer decided not to hire you again, does the busine If you know the reason a customer decided not to hire you again, does the busine If you know the reason a customer decided not to hire you again, does the busine If you know the reason a customer decided not to hire you again, does the busine If you know the reason a customer decided not to hire you again, does the busine 38 113 1 Business goes to another freight forwarder 2 Importer ceases to import the product 95 Other, specify 888997 DK 888999 MISS Sysmiss Last time a customer decided not to hire you again due to delays at the border, Last time a customer decided not to hire you again due to delays at the border, Last time a customer decided not to hire you again due to delays at the border, Last time a customer decided not to hire you again due to delays at the border, Last time a customer decided not to hire you again due to delays at the border, 38 Air conditioning equipment All that is required by photo-sanitary control; from electronics to food Bathroom equipment Cars Chemical products Clothes Consumer goods Cooling equipment DK Dental equipment and materials for dental clinics Diapers for the adults Exports of food products Food Food for dogs Fresh flowers Furniture, linen Hand tools. Hazardous waste by-product of the foundry Imports of building materials Intermediate goods Iron frames Medical equipment Molds for concrete Orthopedic aids Plastic matter Sanitary ware, bathtubs, showers, sinks .. Small household appliances Soya Spare parts Sports equipment Technical goods Textile Toners Vehicles, cars import of chemicals for fertilizers it happened to my colleague but she doesn't remember which products were in question Last time a customer decided not to hire you again due to delays at the border, Last time a customer decided not to hire you again due to delays at the border, Last time a customer decided not to hire you again due to delays at the border, Last time a customer decided not to hire you again due to delays at the border, Last time a customer decided not to hire you again due to delays at the border, 38 113 1 Vehicles/ cars 2 Food products 3 Textile/ clothes 4 Medical equipment/ aids/ raw materials 5 Technical goods 6 Building materials 7 Chemical products 8 Sanitary ware 9 Herbal products 10 Furniture 11 Consumer goods 12 Manual tools 13 Plastics 14 Raw materials 15 Everything that phyto and sanitary inspection asks for 888995 Other 888997 DK Sysmiss Last time a customer decided not to hire you again due to delays at the border, Last time a customer decided not to hire you again due to delays at the border, Last time a customer decided not to hire you again due to delays at the border, Last time a customer decided not to hire you again due to delays at the border, Last time a customer decided not to hire you again due to delays at the border, 1 150 1 Vehicles/ cars 2 Food products 3 Textile/ clothes 4 Medical equipment/ aids/ raw materials 5 Technical goods 6 Building materials 7 Chemical products 8 Sanitary ware 9 Herbal products 10 Furniture 11 Consumer goods 12 Manual tools 13 Plastics 14 Raw materials 15 Everything that phyto and sanitary inspection asks for 888995 Other 888997 DK Sysmiss What is on average the value of a typical consignment you handle? What is on average the value of a typical consignment you handle? What is on average the value of a typical consignment you handle? What is on average the value of a typical consignment you handle? What is on average the value of a typical consignment you handle? 151 7 10 15 20 30 100 150 400 800 1500 3000 4000 5000 5500 6000 7000 10000 13000 15000 20000 23000 25000 30000 34320 35000 40000 45000 50000 60000 70000 80000 100000 200000 888997 DK 888999 MISS 1000000 North and South America - Do you handle imports from the following sources? North and South America - Do you handle imports from the following sources? North and South America - Do you handle imports from the following sources? North and South America - Do you handle imports from the following sources? North and South America - Do you handle imports from the following sources? 151 1 Yes 2 No 888997 DK 888999 MISS Asia Asia Asia Asia Asia 151 1 Yes 2 No 888997 DK 888999 MISS If you handle goods from these sources, do you typically organize the shipment f If you handle goods from these sources, do you typically organize the shipment f If you handle goods from these sources, do you typically organize the shipment f If you handle goods from these sources, do you typically organize the shipment f If you handle goods from these sources, do you typically organize the shipment f 80 71 1 Organize the shipment from the source country 2 Move goods within Europe 95 Other, specify 888997 DK 888999 MISS Sysmiss If you handle goods from these sources, do you typically organize the shipment f If you handle goods from these sources, do you typically organize the shipment f If you handle goods from these sources, do you typically organize the shipment f If you handle goods from these sources, do you typically organize the shipment f If you handle goods from these sources, do you typically organize the shipment f 5 146 1 Organize the shipment from the source country 2 Move goods within Europe 95 Other, specify 888997 DK 888999 MISS Sysmiss If you handle goods from these sources, do you typically organize the shipment f If you handle goods from these sources, do you typically organize the shipment f If you handle goods from these sources, do you typically organize the shipment f If you handle goods from these sources, do you typically organize the shipment f If you handle goods from these sources, do you typically organize the shipment f 151 1 Organize the shipment from the source country 2 Move goods within Europe 95 Other, specify 888997 DK 888999 MISS Sysmiss If you handle goods from these sources, do you typically organize the shipment f If you handle goods from these sources, do you typically organize the shipment f If you handle goods from these sources, do you typically organize the shipment f If you handle goods from these sources, do you typically organize the shipment f If you handle goods from these sources, do you typically organize the shipment f 17 America-country of origin, and Eastern Asia only moving goods within Europe Both Both options Combined Exporters do this I don't organize it, I only do paperwork It depends on contract It depends on sales parity Nor applicable Responsible for the final destination They don't organize transport, they are only in charge of customs clearance They sometimes organize it from the country of origin, and sometimes from the port to unloading We are engaged for customs clearance only We do only customs clearance We don't do that We don't track shipments We get an order from Air Serbia or the partner agency Etihad, we do only customs clearance If you handle goods from these sources, do you typically organize the shipment f If you handle goods from these sources, do you typically organize the shipment f If you handle goods from these sources, do you typically organize the shipment f If you handle goods from these sources, do you typically organize the shipment f If you handle goods from these sources, do you typically organize the shipment f 17 134 3 It depends on contract/ it depends/ both options 4 Not applicable/ we only do customs clearance Sysmiss If you organize shipments from outside the region, presumably there are several If you organize shipments from outside the region, presumably there are several If you organize shipments from outside the region, presumably there are several If you organize shipments from outside the region, presumably there are several If you organize shipments from outside the region, presumably there are several 77 74 1 Thessaloniki 2 Rotterdam 3 Bar 4 Northern Adriatic ports (Rieke, Kopar, Trieste, Venice) 95 Other, specify 888997 DK 888999 MISS Sysmiss If you organize shipments from outside the region, presumably there are several If you organize shipments from outside the region, presumably there are several If you organize shipments from outside the region, presumably there are several If you organize shipments from outside the region, presumably there are several If you organize shipments from outside the region, presumably there are several 5 Amsterdam We don't organise it, we only have air traffic We don't organise shipments We don't organize shipments from these countries We don't use ports, we just use air traffic If you organize shipments from outside the region, presumably there are several If you organize shipments from outside the region, presumably there are several If you organize shipments from outside the region, presumably there are several If you organize shipments from outside the region, presumably there are several If you organize shipments from outside the region, presumably there are several 5 146 5 We don't organize shipping through ports 6 Amsterdam 7 Hamburg Sysmiss Which sea port is most likely used for goods coming from North America? Which sea port is most likely used for goods coming from North America? Which sea port is most likely used for goods coming from North America? Which sea port is most likely used for goods coming from North America? Which sea port is most likely used for goods coming from North America? 29 122 1 Thessaloniki 2 Rotterdam 3 Bar 4 Northern Adriatic ports (Rieke, Kopar, Trieste, Venice) 95 Other, specify 888997 DK 888999 MISS Sysmiss Which sea port is most likely used for goods coming from North America? - Other, Which sea port is most likely used for goods coming from North America? - Other, Which sea port is most likely used for goods coming from North America? - Other, Which sea port is most likely used for goods coming from North America? - Other, Which sea port is most likely used for goods coming from North America? - Other, 6 Air transport through London Goods come from America by plane Hamburg They don't do sea transport We don't have shipments from North America. We use Kopar and Rijeka for shipments from South America. We don't organize it Which sea port is most likely used for goods coming from North America? - Other, Which sea port is most likely used for goods coming from North America? - Other, Which sea port is most likely used for goods coming from North America? - Other, Which sea port is most likely used for goods coming from North America? - Other, Which sea port is most likely used for goods coming from North America? - Other, 6 145 5 We don't organize shipping through ports 6 Amsterdam 7 Hamburg Sysmiss Rieke - Regardless of country of origin, which Nothern Adriatic ports do you use Rieke - Regardless of country of origin, which Nothern Adriatic ports do you use Rieke - Regardless of country of origin, which Nothern Adriatic ports do you use Rieke - Regardless of country of origin, which Nothern Adriatic ports do you use Rieke - Regardless of country of origin, which Nothern Adriatic ports do you use 151 1 2 4 888997 DK 888998 I don t use this port Kopar Kopar Kopar Kopar Kopar 151 1 2 3 888997 DK 888998 I don t use this port Trieste Trieste Trieste Trieste Trieste 151 2 3 4 888997 DK 888998 I don t use this port Venice Venice Venice Venice Venice 151 3 4 888997 DK 888998 I don t use this port Ocean freight costs - Consider the following factors that might affect route cho Ocean freight costs - Consider the following factors that might affect route cho Ocean freight costs - Consider the following factors that might affect route cho Ocean freight costs - Consider the following factors that might affect route cho Ocean freight costs - Consider the following factors that might affect route cho 151 1 2 3 4 888997 DK Overland freight costs Overland freight costs Overland freight costs Overland freight costs Overland freight costs 151 1 2 3 4 888997 DK Border-related costs/delays in countries other than Serbia Border-related costs/delays in countries other than Serbia Border-related costs/delays in countries other than Serbia Border-related costs/delays in countries other than Serbia Border-related costs/delays in countries other than Serbia 151 1 2 3 4 888997 DK Border related costs/delays in Serbia Border related costs/delays in Serbia Border related costs/delays in Serbia Border related costs/delays in Serbia Border related costs/delays in Serbia 151 1 2 3 4 888997 DK Do you use in-house clearance (where Customs allows businesses to have their goo Do you use in-house clearance (where Customs allows businesses to have their goo Do you use in-house clearance (where Customs allows businesses to have their goo Do you use in-house clearance (where Customs allows businesses to have their goo Do you use in-house clearance (where Customs allows businesses to have their goo 151 1 Yes 2 No 888997 DK 888999 MISS When did you begin to use in-house clearance? When did you begin to use in-house clearance? When did you begin to use in-house clearance? When did you begin to use in-house clearance? When did you begin to use in-house clearance? 47 104 1 Month and Year 888997 DK 888999 MISS Sysmiss Month - When did you begin to use in-house clearance? Month - When did you begin to use in-house clearance? Month - When did you begin to use in-house clearance? Month - When did you begin to use in-house clearance? Month - When did you begin to use in-house clearance? 38 113 1 2 3 4 5 6 7 8 9 10 11 12 888999 MISS Sysmiss Year Year Year Year Year 38 113 1992 2006 2009 2010 2011 2012 2013 2014 888999 MISS Sysmiss If you do not use in-house clearance, why not? If you do not use in-house clearance, why not? If you do not use in-house clearance, why not? If you do not use in-house clearance, why not? If you do not use in-house clearance, why not? 104 Because customs won't open a private warehouse for clearance Because of complicated administration for getting the licence Because of complicated procedure for obtaining the licence for in-house clearance Because of products that require fast clearance and are not stored for being perishable Because of the law which is not clear regarding when it is allowed to do in-house clearance Because the computer system is still not operational, downtime in the computer system Big clients still haven't submitted an application Clients are not informed enough about in-house clearance Clients are not interested in that Clients are satisfied now Clients can do that, not forwarders Clients don't want this, they don't want to be responsible for everything Customs zone and customs service need to be established DK Due to technical possibilities, not trained enough customs officers Enterprises are still not able to do this, they have to have more extensive turnover. Forwarders don't meet the legal requirements for in-house clearance I don't have adequate conditions I don't know why they are not using it, it's a relatively new term I don't know, I don't think they have qualified and trained staff for that It doesn't exist It is not applicable to our business operations It is not economically justified to get that permission It is not introduced here It is not widespread enough It is still not widely applied It's a privilege of the big ones, it's a problem to get bank guarantees It's not much of a relief, we have no need for it Maybe they are not aware of it or it has no advantages over standard clearance My clients can't do that My enterprise doesn't do in-house clearance Natural persons don't use it, it's not allowed No one has asked for approval yet No, we are a small enterprise None of the clients asked for it Not big enough enterprises Only big companies do that Only huge enterprises have it, we are small Our clients don't have the conditions for that Our clients have small shipments Our clients still don't have the licence of customs administration Shipments are small and they don't require in-house clearance The customs system is such that only some forwarders can do in-house clearance The procedure is still not settled The procedure of obtaining a license for in-house clearance is too serious and small enterprises can't obtain it Their clients are not that strong, this is not allowed easily There are no basic conditions for in-house clearance There are no conditions There are no conditions available for that type of clearance There are no required conditions There is no completed program for representatives There is no sufficient and necessary information These are small enterprises They are in the process of obtaining one client They are not allowed They are not informed and educated enough They are not informed enough about in-house clearance They are not used to using in-house clearance They are not using it They are still not familiar with in-house clearance They are too small to have in-house clearance They can't do it, it doesn't suit them They can't meet the conditions for in-house clearance They don't have an authorized customs officer. They are not a big importer so they don't meet the conditions (quota) to do in-house clearance. They don't have big clients They don't have big work volume that requires in-house clearance, their work is dispersed They don't have some service to do it for them They don't have sufficient number of shipments to do in-house clearance They don't have sufficient work volume They don't have that much goods, it's easier for them this way They don't have the conditions for in-house clearance They don't meet the conditions They don't meet the conditions of various clearance approaches. They don't need it They don't use it because it's easier for clients, they have no obligations... They don't want to deal with it They don't want to open their warehouses, it costs more than classical clearance They finish things more quickly in customs offices They have no need for it They have to have agentry licence, it's an extra expenditure They haven't submitted an application for in-house clearance They probably don't have the licence for in-house clearance They still don't have the right staff and software, so we are intermediary customs officers. They still haven't submitted an application for granting This is not approved by the customs administration This was introduced relatively recently, it requires licences, training, education Vole spin &co We are not familiar enough with this procedure We don't have mass shipments We don't have such clients We don't have the conditions to do that We don't have truck, but air shipments and they have to enter customs We don't meet the conditions, there need to be at least 50 clearances a day, we still don't have that many. We have to have a customs officer because we have cumulative shipments We have to have the logistics for that, we generally have small clients We haven't informed them about that, they are not informed. Only big forwarders use in-house clearance. We re not allowed, we are not that big, only big companies are doing this We still have small turnover, but we are planning to start next year. We have to have 50 clearances a month. We were not informed If you do not use in-house clearance, why not? If you do not use in-house clearance, why not? If you do not use in-house clearance, why not? If you do not use in-house clearance, why not? If you do not use in-house clearance, why not? 104 47 1 No required conditions/ they don't meet the conditions 2 Small number of shipments 3 They are not informed enough 4 They have no logistics (trained staff, technical possibilities...) 5 It's a privilege of big companies/ only big companies do that 6 Clients don't want it/ they are not used to it 7 Complicated administration/ unclear procedures 8 They still don't have the license 9 They still haven't submitted an application for granting 10 It is not economically justified, more responsibilities, speed 11 They don't need it (type of goods, operating mode...) 12 We don't have such clients/ this type of customs clearance doesn't exit for our 13 It is not broadly applied here 14 Customs zone and customs service need to be established 888995 Other 888997 DK Sysmiss If you do not use in-house clearance, why not? If you do not use in-house clearance, why not? If you do not use in-house clearance, why not? If you do not use in-house clearance, why not? If you do not use in-house clearance, why not? 11 140 1 No required conditions/ they don't meet the conditions 2 Small number of shipments 3 They are not informed enough 4 They have no logistics (trained staff, technical possibilities...) 5 It's a privilege of big companies/ only big companies do that 6 Clients don't want it/ they are not used to it 7 Complicated administration/ unclear procedures 8 They still don't have the license 9 They still haven't submitted an application for granting 10 It is not economically justified, more responsibilities, speed 11 They don't need it (type of goods, operating mode...) 12 We don't have such clients/ this type of customs clearance doesn't exit for our 13 It is not broadly applied here 14 Customs zone and customs service need to be established 888995 Other 888997 DK Sysmiss Do you normally use just one or more than one Carinarnica in Serbia? Do you normally use just one or more than one Carinarnica in Serbia? Do you normally use just one or more than one Carinarnica in Serbia? Do you normally use just one or more than one Carinarnica in Serbia? Do you normally use just one or more than one Carinarnica in Serbia? 151 1 1 2 2-3 3 4-5 4 More than 5 888997 DK 888999 MISS Which Carinarnica have you used till now? Mark all from the list which you have Which Carinarnica have you used till now? Mark all from the list which you have Which Carinarnica have you used till now? Mark all from the list which you have Which Carinarnica have you used till now? Mark all from the list which you have Which Carinarnica have you used till now? Mark all from the list which you have 151 1 Carinarnica Beograd 2 Carinarnica VrsSac 3 Carinarnica Dimitrovgrad 4 Carinarnica Zrenjanin 5 Carinarnica Kladovo 6 Carinarnica Kragujevac 7 Carinarnica Kraljevo 8 Carinarnica KrusSevac 9 Carinarnica Novi Sad 10 Carinarnica PrisStina 11 Carinarnica Sombor 12 Carinarnica Subotica 13 Carinarnica UzZice 14 Carinarnica NisS 15 Carinarnica Ssabac 888999 MISS Which Carinarnica have you used till now? Mark all from the list which you have Which Carinarnica have you used till now? Mark all from the list which you have Which Carinarnica have you used till now? Mark all from the list which you have Which Carinarnica have you used till now? Mark all from the list which you have Which Carinarnica have you used till now? Mark all from the list which you have 113 38 1 Carinarnica Beograd 2 Carinarnica VrsSac 3 Carinarnica Dimitrovgrad 4 Carinarnica Zrenjanin 5 Carinarnica Kladovo 6 Carinarnica Kragujevac 7 Carinarnica Kraljevo 8 Carinarnica KrusSevac 9 Carinarnica Novi Sad 10 Carinarnica PrisStina 11 Carinarnica Sombor 12 Carinarnica Subotica 13 Carinarnica UzZice 14 Carinarnica NisS 15 Carinarnica Ssabac 888999 MISS Sysmiss Which Carinarnica have you used till now? Mark all from the list which you have Which Carinarnica have you used till now? Mark all from the list which you have Which Carinarnica have you used till now? Mark all from the list which you have Which Carinarnica have you used till now? Mark all from the list which you have Which Carinarnica have you used till now? Mark all from the list which you have 100 51 1 Carinarnica Beograd 2 Carinarnica VrsSac 3 Carinarnica Dimitrovgrad 4 Carinarnica Zrenjanin 5 Carinarnica Kladovo 6 Carinarnica Kragujevac 7 Carinarnica Kraljevo 8 Carinarnica KrusSevac 9 Carinarnica Novi Sad 10 Carinarnica PrisStina 11 Carinarnica Sombor 12 Carinarnica Subotica 13 Carinarnica UzZice 14 Carinarnica NisS 15 Carinarnica Ssabac 888999 MISS Sysmiss Which Carinarnica have you used till now? Mark all from the list which you have Which Carinarnica have you used till now? Mark all from the list which you have Which Carinarnica have you used till now? Mark all from the list which you have Which Carinarnica have you used till now? Mark all from the list which you have Which Carinarnica have you used till now? Mark all from the list which you have 76 75 1 Carinarnica Beograd 2 Carinarnica VrsSac 3 Carinarnica Dimitrovgrad 4 Carinarnica Zrenjanin 5 Carinarnica Kladovo 6 Carinarnica Kragujevac 7 Carinarnica Kraljevo 8 Carinarnica KrusSevac 9 Carinarnica Novi Sad 10 Carinarnica PrisStina 11 Carinarnica Sombor 12 Carinarnica Subotica 13 Carinarnica UzZice 14 Carinarnica NisS 15 Carinarnica Ssabac 888999 MISS Sysmiss Which Carinarnica have you used till now? Mark all from the list which you have Which Carinarnica have you used till now? Mark all from the list which you have Which Carinarnica have you used till now? Mark all from the list which you have Which Carinarnica have you used till now? Mark all from the list which you have Which Carinarnica have you used till now? Mark all from the list which you have 60 91 1 Carinarnica Beograd 2 Carinarnica VrsSac 3 Carinarnica Dimitrovgrad 4 Carinarnica Zrenjanin 5 Carinarnica Kladovo 6 Carinarnica Kragujevac 7 Carinarnica Kraljevo 8 Carinarnica KrusSevac 9 Carinarnica Novi Sad 10 Carinarnica PrisStina 11 Carinarnica Sombor 12 Carinarnica Subotica 13 Carinarnica UzZice 14 Carinarnica NisS 15 Carinarnica Ssabac 888999 MISS Sysmiss Which Carinarnica have you used till now? Mark all from the list which you have Which Carinarnica have you used till now? Mark all from the list which you have Which Carinarnica have you used till now? Mark all from the list which you have Which Carinarnica have you used till now? Mark all from the list which you have Which Carinarnica have you used till now? Mark all from the list which you have 50 101 1 Carinarnica Beograd 2 Carinarnica VrsSac 3 Carinarnica Dimitrovgrad 4 Carinarnica Zrenjanin 5 Carinarnica Kladovo 6 Carinarnica Kragujevac 7 Carinarnica Kraljevo 8 Carinarnica KrusSevac 9 Carinarnica Novi Sad 10 Carinarnica PrisStina 11 Carinarnica Sombor 12 Carinarnica Subotica 13 Carinarnica UzZice 14 Carinarnica NisS 15 Carinarnica Ssabac 888999 MISS Sysmiss Which Carinarnica have you used till now? Mark all from the list which you have Which Carinarnica have you used till now? Mark all from the list which you have Which Carinarnica have you used till now? Mark all from the list which you have Which Carinarnica have you used till now? Mark all from the list which you have Which Carinarnica have you used till now? Mark all from the list which you have 44 107 1 Carinarnica Beograd 2 Carinarnica VrsSac 3 Carinarnica Dimitrovgrad 4 Carinarnica Zrenjanin 5 Carinarnica Kladovo 6 Carinarnica Kragujevac 7 Carinarnica Kraljevo 8 Carinarnica KrusSevac 9 Carinarnica Novi Sad 10 Carinarnica PrisStina 11 Carinarnica Sombor 12 Carinarnica Subotica 13 Carinarnica UzZice 14 Carinarnica NisS 15 Carinarnica Ssabac 888999 MISS Sysmiss Which Carinarnica have you used till now? Mark all from the list which you have Which Carinarnica have you used till now? Mark all from the list which you have Which Carinarnica have you used till now? Mark all from the list which you have Which Carinarnica have you used till now? Mark all from the list which you have Which Carinarnica have you used till now? Mark all from the list which you have 34 117 1 Carinarnica Beograd 2 Carinarnica VrsSac 3 Carinarnica Dimitrovgrad 4 Carinarnica Zrenjanin 5 Carinarnica Kladovo 6 Carinarnica Kragujevac 7 Carinarnica Kraljevo 8 Carinarnica KrusSevac 9 Carinarnica Novi Sad 10 Carinarnica PrisStina 11 Carinarnica Sombor 12 Carinarnica Subotica 13 Carinarnica UzZice 14 Carinarnica NisS 15 Carinarnica Ssabac 888999 MISS Sysmiss Which Carinarnica have you used till now? Mark all from the list which you have Which Carinarnica have you used till now? Mark all from the list which you have Which Carinarnica have you used till now? Mark all from the list which you have Which Carinarnica have you used till now? Mark all from the list which you have Which Carinarnica have you used till now? Mark all from the list which you have 28 123 1 Carinarnica Beograd 2 Carinarnica VrsSac 3 Carinarnica Dimitrovgrad 4 Carinarnica Zrenjanin 5 Carinarnica Kladovo 6 Carinarnica Kragujevac 7 Carinarnica Kraljevo 8 Carinarnica KrusSevac 9 Carinarnica Novi Sad 10 Carinarnica PrisStina 11 Carinarnica Sombor 12 Carinarnica Subotica 13 Carinarnica UzZice 14 Carinarnica NisS 15 Carinarnica Ssabac 888999 MISS Sysmiss Which Carinarnica have you used till now? Mark all from the list which you have Which Carinarnica have you used till now? Mark all from the list which you have Which Carinarnica have you used till now? Mark all from the list which you have Which Carinarnica have you used till now? Mark all from the list which you have Which Carinarnica have you used till now? Mark all from the list which you have 22 129 1 Carinarnica Beograd 2 Carinarnica VrsSac 3 Carinarnica Dimitrovgrad 4 Carinarnica Zrenjanin 5 Carinarnica Kladovo 6 Carinarnica Kragujevac 7 Carinarnica Kraljevo 8 Carinarnica KrusSevac 9 Carinarnica Novi Sad 10 Carinarnica PrisStina 11 Carinarnica Sombor 12 Carinarnica Subotica 13 Carinarnica UzZice 14 Carinarnica NisS 15 Carinarnica Ssabac 888999 MISS Sysmiss Which Carinarnica have you used till now? Mark all from the list which you have Which Carinarnica have you used till now? Mark all from the list which you have Which Carinarnica have you used till now? Mark all from the list which you have Which Carinarnica have you used till now? Mark all from the list which you have Which Carinarnica have you used till now? Mark all from the list which you have 17 134 1 Carinarnica Beograd 2 Carinarnica VrsSac 3 Carinarnica Dimitrovgrad 4 Carinarnica Zrenjanin 5 Carinarnica Kladovo 6 Carinarnica Kragujevac 7 Carinarnica Kraljevo 8 Carinarnica KrusSevac 9 Carinarnica Novi Sad 10 Carinarnica PrisStina 11 Carinarnica Sombor 12 Carinarnica Subotica 13 Carinarnica UzZice 14 Carinarnica NisS 15 Carinarnica Ssabac 888999 MISS Sysmiss Which Carinarnica have you used till now? Mark all from the list which you have Which Carinarnica have you used till now? Mark all from the list which you have Which Carinarnica have you used till now? Mark all from the list which you have Which Carinarnica have you used till now? Mark all from the list which you have Which Carinarnica have you used till now? Mark all from the list which you have 16 135 1 Carinarnica Beograd 2 Carinarnica VrsSac 3 Carinarnica Dimitrovgrad 4 Carinarnica Zrenjanin 5 Carinarnica Kladovo 6 Carinarnica Kragujevac 7 Carinarnica Kraljevo 8 Carinarnica KrusSevac 9 Carinarnica Novi Sad 10 Carinarnica PrisStina 11 Carinarnica Sombor 12 Carinarnica Subotica 13 Carinarnica UzZice 14 Carinarnica NisS 15 Carinarnica Ssabac 888999 MISS Sysmiss Which Carinarnica have you used till now? Mark all from the list which you have Which Carinarnica have you used till now? Mark all from the list which you have Which Carinarnica have you used till now? Mark all from the list which you have Which Carinarnica have you used till now? Mark all from the list which you have Which Carinarnica have you used till now? Mark all from the list which you have 11 140 1 Carinarnica Beograd 2 Carinarnica VrsSac 3 Carinarnica Dimitrovgrad 4 Carinarnica Zrenjanin 5 Carinarnica Kladovo 6 Carinarnica Kragujevac 7 Carinarnica Kraljevo 8 Carinarnica KrusSevac 9 Carinarnica Novi Sad 10 Carinarnica PrisStina 11 Carinarnica Sombor 12 Carinarnica Subotica 13 Carinarnica UzZice 14 Carinarnica NisS 15 Carinarnica Ssabac 888999 MISS Sysmiss Which Carinarnica have you used till now? Mark all from the list which you have Which Carinarnica have you used till now? Mark all from the list which you have Which Carinarnica have you used till now? Mark all from the list which you have Which Carinarnica have you used till now? Mark all from the list which you have Which Carinarnica have you used till now? Mark all from the list which you have 10 141 1 Carinarnica Beograd 2 Carinarnica VrsSac 3 Carinarnica Dimitrovgrad 4 Carinarnica Zrenjanin 5 Carinarnica Kladovo 6 Carinarnica Kragujevac 7 Carinarnica Kraljevo 8 Carinarnica KrusSevac 9 Carinarnica Novi Sad 10 Carinarnica PrisStina 11 Carinarnica Sombor 12 Carinarnica Subotica 13 Carinarnica UzZice 14 Carinarnica NisS 15 Carinarnica Ssabac 888999 MISS Sysmiss Which Carinarnica have you used till now? Mark all from the list which you have Which Carinarnica have you used till now? Mark all from the list which you have Which Carinarnica have you used till now? Mark all from the list which you have Which Carinarnica have you used till now? Mark all from the list which you have Which Carinarnica have you used till now? Mark all from the list which you have 4 147 1 Carinarnica Beograd 2 Carinarnica VrsSac 3 Carinarnica Dimitrovgrad 4 Carinarnica Zrenjanin 5 Carinarnica Kladovo 6 Carinarnica Kragujevac 7 Carinarnica Kraljevo 8 Carinarnica KrusSevac 9 Carinarnica Novi Sad 10 Carinarnica PrisStina 11 Carinarnica Sombor 12 Carinarnica Subotica 13 Carinarnica UzZice 14 Carinarnica NisS 15 Carinarnica Ssabac 888999 MISS Sysmiss What are the top 3 Carinarnice that you use? What are the top 3 Carinarnice that you use? What are the top 3 Carinarnice that you use? What are the top 3 Carinarnice that you use? What are the top 3 Carinarnice that you use? 151 1 Carinarnica Beograd 2 Carinarnica VrsSac 3 Carinarnica Dimitrovgrad 4 Carinarnica Zrenjanin 5 Carinarnica Kladovo 6 Carinarnica Kragujevac 7 Carinarnica Kraljevo 8 Carinarnica KrusSevac 9 Carinarnica Novi Sad 10 Carinarnica PrisStina 11 Carinarnica Sombor 12 Carinarnica Subotica 13 Carinarnica UzZice 14 Carinarnica NisS 15 Carinarnica Ssabac 888999 MISS What are the top 3 Carinarnice that you use? What are the top 3 Carinarnice that you use? What are the top 3 Carinarnice that you use? What are the top 3 Carinarnice that you use? What are the top 3 Carinarnice that you use? 103 48 1 Carinarnica Beograd 2 Carinarnica VrsSac 3 Carinarnica Dimitrovgrad 4 Carinarnica Zrenjanin 5 Carinarnica Kladovo 6 Carinarnica Kragujevac 7 Carinarnica Kraljevo 8 Carinarnica KrusSevac 9 Carinarnica Novi Sad 10 Carinarnica PrisStina 11 Carinarnica Sombor 12 Carinarnica Subotica 13 Carinarnica UzZice 14 Carinarnica NisS 15 Carinarnica Ssabac 888999 MISS Sysmiss What are the top 3 Carinarnice that you use? What are the top 3 Carinarnice that you use? What are the top 3 Carinarnice that you use? What are the top 3 Carinarnice that you use? What are the top 3 Carinarnice that you use? 92 59 1 Carinarnica Beograd 2 Carinarnica VrsSac 3 Carinarnica Dimitrovgrad 4 Carinarnica Zrenjanin 5 Carinarnica Kladovo 6 Carinarnica Kragujevac 7 Carinarnica Kraljevo 8 Carinarnica KrusSevac 9 Carinarnica Novi Sad 10 Carinarnica PrisStina 11 Carinarnica Sombor 12 Carinarnica Subotica 13 Carinarnica UzZice 14 Carinarnica NisS 15 Carinarnica Ssabac 888999 MISS Sysmiss Do you have the possibility of choosing across customs districts or not? Do you have the possibility of choosing across customs districts or not? Do you have the possibility of choosing across customs districts or not? Do you have the possibility of choosing across customs districts or not? Do you have the possibility of choosing across customs districts or not? 151 1 Yes 2 No 888997 DK 888999 MISS Delivery point in Serbia - What factors drive your choice of Carinarnica Delivery point in Serbia - What factors drive your choice of Carinarnica Delivery point in Serbia - What factors drive your choice of Carinarnica Delivery point in Serbia - What factors drive your choice of Carinarnica Delivery point in Serbia - What factors drive your choice of Carinarnica 107 44 1 2 3 4 888997 DK 888999 MISS Sysmiss Location of goods origin Location of goods origin Location of goods origin Location of goods origin Location of goods origin 107 44 1 2 3 4 888997 DK 888999 MISS Sysmiss Transport infrastructure/cost Transport infrastructure/cost Transport infrastructure/cost Transport infrastructure/cost Transport infrastructure/cost 107 44 1 2 3 4 888997 DK 888999 MISS Sysmiss Performance of border agencies in this Carinarica Performance of border agencies in this Carinarica Performance of border agencies in this Carinarica Performance of border agencies in this Carinarica Performance of border agencies in this Carinarica 107 44 1 2 3 4 888997 DK 888999 MISS Sysmiss If you work with more than one Carinarnica, do you consider performance to be re If you work with more than one Carinarnica, do you consider performance to be re If you work with more than one Carinarnica, do you consider performance to be re If you work with more than one Carinarnica, do you consider performance to be re If you work with more than one Carinarnica, do you consider performance to be re 113 38 1 Performance is relatively stable across the Carinarnice 2 Performance varies across the Carinarnice 888997 DK 888999 MISS Sysmiss Carinarnica Beograd - If performance varies over Carinarnice, rank the Carinarni Carinarnica Beograd - If performance varies over Carinarnice, rank the Carinarni Carinarnica Beograd - If performance varies over Carinarnice, rank the Carinarni Carinarnica Beograd - If performance varies over Carinarnice, rank the Carinarni Carinarnica Beograd - If performance varies over Carinarnice, rank the Carinarni 94 57 1 2 3 4 6 7 13 14 888999 MISS Sysmiss Carinarnica VrsSac Carinarnica VrsSac Carinarnica VrsSac Carinarnica VrsSac Carinarnica VrsSac 34 117 1 2 3 4 5 6 7 8 888999 MISS Sysmiss Carinarnica Dimitrovgrad Carinarnica Dimitrovgrad Carinarnica Dimitrovgrad Carinarnica Dimitrovgrad Carinarnica Dimitrovgrad 27 124 1 2 3 4 5 6 7 9 888999 MISS Sysmiss Carinarnica Zrenjanin Carinarnica Zrenjanin Carinarnica Zrenjanin Carinarnica Zrenjanin Carinarnica Zrenjanin 23 128 1 2 3 4 5 6 7 8 9 14 888999 MISS Sysmiss Carinarnica Kladovo Carinarnica Kladovo Carinarnica Kladovo Carinarnica Kladovo Carinarnica Kladovo 16 135 1 2 4 6 7 8 9 11 12 888999 MISS Sysmiss Carinarnica Kragujevac Carinarnica Kragujevac Carinarnica Kragujevac Carinarnica Kragujevac Carinarnica Kragujevac 31 120 1 2 3 4 5 6 7 8 9 10 13 888999 MISS Sysmiss Carinarnica Kraljevo Carinarnica Kraljevo Carinarnica Kraljevo Carinarnica Kraljevo Carinarnica Kraljevo 32 119 1 2 3 4 5 6 7 8 9 10 11 888999 MISS Sysmiss Carinarnica KrusSevac Carinarnica KrusSevac Carinarnica KrusSevac Carinarnica KrusSevac Carinarnica KrusSevac 22 129 1 2 3 4 5 6 7 8 10 11 12 13 888999 MISS Sysmiss Carinarnica Novi Sad Carinarnica Novi Sad Carinarnica Novi Sad Carinarnica Novi Sad Carinarnica Novi Sad 61 90 1 2 3 4 5 6 8 9 11 13 888999 MISS Sysmiss Carinarnica PrisStina Carinarnica PrisStina Carinarnica PrisStina Carinarnica PrisStina Carinarnica PrisStina 13 138 3 4 7 8 9 10 11 12 13 15 888999 MISS Sysmiss Carinarnica Sombor Carinarnica Sombor Carinarnica Sombor Carinarnica Sombor Carinarnica Sombor 20 131 1 2 3 4 6 7 9 10 11 12 14 888999 MISS Sysmiss Carinarnica Subotica Carinarnica Subotica Carinarnica Subotica Carinarnica Subotica Carinarnica Subotica 52 99 1 2 3 4 5 6 9 10 13 888999 MISS Sysmiss Carinarnica UzZice Carinarnica UzZice Carinarnica UzZice Carinarnica UzZice Carinarnica UzZice 20 131 1 3 5 6 7 8 9 10 11 12 13 14 15 888999 MISS Sysmiss Carinarnica Ssabac Carinarnica Ssabac Carinarnica Ssabac Carinarnica Ssabac Carinarnica Ssabac 44 107 1 2 3 4 5 6 7 8 9 10 11 14 15 888999 MISS Sysmiss Carinarnica Ssabac Carinarnica Ssabac Carinarnica Ssabac Carinarnica Ssabac Carinarnica Ssabac 44 107 1 2 3 4 5 6 7 8 9 10 11 12 13 14 888999 MISS Sysmiss Consider the period 2010 to 2013. Would you say that the joint performance of b Consider the period 2010 to 2013. Would you say that the joint performance of b Consider the period 2010 to 2013. Would you say that the joint performance of b Consider the period 2010 to 2013. Would you say that the joint performance of b Consider the period 2010 to 2013. Would you say that the joint performance of b 151 1 Improved 2 Worsened 3 remained the same 888997 DK 888999 MISS Have there been any noticeable changes in the performance of the Carinarnice you Have there been any noticeable changes in the performance of the Carinarnice you Have there been any noticeable changes in the performance of the Carinarnice you Have there been any noticeable changes in the performance of the Carinarnice you Have there been any noticeable changes in the performance of the Carinarnice you 151 1 Yes 2 No 888997 DK 888999 MISS If so, and if you use more than one, which Carinarnice have changed most signifi If so, and if you use more than one, which Carinarnice have changed most signifi If so, and if you use more than one, which Carinarnice have changed most signifi If so, and if you use more than one, which Carinarnice have changed most signifi If so, and if you use more than one, which Carinarnice have changed most signifi 57 94 1 Carinarnica Beograd 2 Carinarnica VrsSac 3 Carinarnica Dimitrovgrad 4 Carinarnica Zrenjanin 5 Carinarnica Kladovo 6 Carinarnica Kragujevac 7 Carinarnica Kraljevo 8 Carinarnica KrusSevac 9 Carinarnica Novi Sad 10 Carinarnica PrisStina 11 Carinarnica Sombor 12 Carinarnica Subotica 13 Carinarnica UzZice 14 Carinarnica NisS 15 Carinarnica Ssabac 888999 MISS Sysmiss If there have been noticeable changes in performance, what specifically, do you If there have been noticeable changes in performance, what specifically, do you If there have been noticeable changes in performance, what specifically, do you If there have been noticeable changes in performance, what specifically, do you If there have been noticeable changes in performance, what specifically, do you 70 Better equipment, better working conditions, faster and more efficient operations Better organization; shorter stays Better precision Better quality contact with forwarders Considerably shortened procedure, uniform customs procedure with reduced subjective approach of customs officer Customs clearance procedure is speeded up, risk analysis is implemented, export customs clearance in cumulative traffic is simplified, possibility to obtain several transit documents for goods in one truck at border crossing. Customs office has allowed several customs supporting documents for one vehicle Downtime, uneducated staff, no knowledge of foreign languages, frequent absence of customs officers from their work place E-signature Efficiency and quality are decreasing with increase of the number of employees, no changes for the better. Everything is going more quickly Experience, appointed people with great experience and it all goes quickly Faster and more efficient operating Faster business processes Faster flow of documents, e-submitting of documents, new inspection system, implementation of regulations Faster flow of goods, modernization Faster operating Faster operations Faster operations of customs services because of the needs of manufacturers present on this territory. Flexibility - work approach Flexible customs services and speeding up of customs procedures Goods are moving more quickly, less delays at border crossings Import of cars is reduced for 70 percent because of changed law More efficient work, faster processing of documents, faster import and export New people have come who are doing their job professionally Not enough staff, they are very slow and they are not trained enough Promptness Quicker import and export procedure Reduced efficiency and worse and worse trained staff Regulations are now implemented, and not the law. Structure of staff is worsened, they are not qualified enough for what they do Replacement of the people in charge who were appointed inadequately Shortened working hours Shortening of procedure. Issuing of documents used to take longer. Simplified customs procedures and flexibility of customs Simplified/ speeded up procedure and more efficient work of customs officers. Slowed down operating Some procedures are speeded up. Speed Speed of completing customs procedure Speed of customs clearance Is improved Speed of customs procedure Speed of operating Speed of procedures, they know how to use computers now, somewhat reduced corruption Speeded up processes and more committed work of customs bodies Staff changes Switching to automatic system has speeded customs procedure up The process of customs clearance is speeded up, corruption is reduced They are faster and more efficient They are faster, they observe regulations They are less efficient They are more efficient They are more efficient and faster They are more prompt They are quick, goods are cleared more quickly They are slow They are using only Kragujevac, I accidentally clicked on Nis. They are working more quickly and more efficiently They are venal, corruption, bribe, everything is worse, staff keeps changing They are working more quickly now They are working more quickly, more effectively, more processes They have brought incapable management with suspicious diplomas, they have brought here the staff from Pristina, corruption is more extensive They have hired unskilled staff They have introduced working Saturday They have larger number of engaged custom officers They observed the law before politics interfered. Now they sometimes don't observe the law This customs office has slightly improved efficiency and quality of operations, they are doing their best. Volume of work is increased, and same number of people is employed If there have been noticeable changes in performance, what specifically, do you If there have been noticeable changes in performance, what specifically, do you If there have been noticeable changes in performance, what specifically, do you If there have been noticeable changes in performance, what specifically, do you If there have been noticeable changes in performance, what specifically, do you 70 81 1 Speed of operation/ speeding up of processes 2 More efficient work 3 Staff changes (experienced, professional, more staff...) 4 Shortened procedures/ simplification/ electronic sending of documents 5 Flexible operations 6 Reduced corruption 7 Implementation of regulations/ precision 8 Better organization/ equipment 9 Unskilled/ incapable staff 10 Slowed down operations/ downtime 11 Intensified corruption 12 Not enough staff/ absence from workplace/ working hours 13 Worsening of legal regulations/ observing the law 14 Reduced volume of work 888995 Other 888997 DK Sysmiss If there have been noticeable changes in performance, what specifically, do you If there have been noticeable changes in performance, what specifically, do you If there have been noticeable changes in performance, what specifically, do you If there have been noticeable changes in performance, what specifically, do you If there have been noticeable changes in performance, what specifically, do you 29 122 1 Speed of operation/ speeding up of processes 2 More efficient work 3 Staff changes (experienced, professional, more staff...) 4 Shortened procedures/ simplification/ electronic sending of documents 5 Flexible operations 6 Reduced corruption 7 Implementation of regulations/ precision 8 Better organization/ equipment 9 Unskilled/ incapable staff 10 Slowed down operations/ downtime 11 Intensified corruption 12 Not enough staff/ absence from workplace/ working hours 13 Worsening of legal regulations/ observing the law 14 Reduced volume of work 888995 Other 888997 DK Sysmiss If there have been noticeable changes in performance, what specifically, do you If there have been noticeable changes in performance, what specifically, do you If there have been noticeable changes in performance, what specifically, do you If there have been noticeable changes in performance, what specifically, do you If there have been noticeable changes in performance, what specifically, do you 5 146 1 Speed of operation/ speeding up of processes 2 More efficient work 3 Staff changes (experienced, professional, more staff...) 4 Shortened procedures/ simplification/ electronic sending of documents 5 Flexible operations 6 Reduced corruption 7 Implementation of regulations/ precision 8 Better organization/ equipment 9 Unskilled/ incapable staff 10 Slowed down operations/ downtime 11 Intensified corruption 12 Not enough staff/ absence from workplace/ working hours 13 Worsening of legal regulations/ observing the law 14 Reduced volume of work 888995 Other 888997 DK Sysmiss Are you aware of any significant changes to formal procedures that occurred in t Are you aware of any significant changes to formal procedures that occurred in t Are you aware of any significant changes to formal procedures that occurred in t Are you aware of any significant changes to formal procedures that occurred in t Are you aware of any significant changes to formal procedures that occurred in t 151 1.In-house customs clearance is introduced 2. Procedure of speeded up customs clearance An attempt to introduce shortened procedures, NCTS Border procedure is simplified, only one inspection can be carried out for one merchandise (there had to be several before) depending on merchandise Changes are introduced every day, information about this is available on customs website Changes are taking place in customs procedures, harmonization with European regulations, our officers are not very skilled, in spite of numerous training sessions. Considerable change regarding obtaining of transit customs-bank guarantee. Control of customs insignia, initialisation for inspection of goods by the customs, analysis of the risks of customs services Customs clearance of cars, in-house customs clearance DK Direct access to customs administration with a computer and cards. E-certificates are introduced E-notifications on changes by the customs administration, agreements about free trade with CEFTA countries E-operations with customs E-sending of data E-sending of data. E-sending of declarations E-submitting of applications E-submitting of documents E-submitting of documents. Early import, active refining Everything is computerized now and a lot faster Foreign transit Harmonization with EU regulations I can't remember I can't remember, no significant changes I have only heard of introducing NTSC system for transit and of in-house customs clearance I haven't heard anything I haven't heard of it Import of tropical fruit. Export to Russia. Improved speed of delivery In-house clearance, direct referral from the border In-house customs clearance and e-payment of guarantees In-house customs clearance and entry in the register of business entities In-house customs clearance and improvement of E-Systems for submitting of documents In-house customs clearance and reduced usage of bank guarantees In-house customs clearance is introduced In-house customs clearance, ncts In-house customs clearance, refining In-house customs clearance, special status of authorized importer/ exporter Introducing transportation guarantee and exemptions for guarantee registering during customs clearance Introduction of e-submitting of declaration. Introduction of in-house customs clearance Introduction of in-house customs clearance, implementation of NCTS Introduction of in-house customs clearance, s-sending of documents Introduction of meaningless customs guarantees Introduction of selective inspection of goods, which speeds up customs clearance. It is easier to obtain certificates Joining, agreement on stabilisation with the EU. Jurisdiction of these sectors, inspectors, head of outpost, it is all improved. Lohn businesses /add-ons/ More efficient implementation and introduction of risk analysis Near by town No No, I haven't heard anything No, he hasn't heard of such changes None Nothing Nothing significant Permission for truck-transport of customs and non-customs goods Poor organisation Possible referral from the border to 2-3 outposts reduces waiting time. Procedures are speeded up somewhat Rather simplified operations Reaching internal customs offices with European documents, without delays at borders. Reduced number of physical inspection of goods Reduced number of physical inspections of goods, less delays at customs Selective inspection of goods Shortened procedures, simplified procedures Some procedures are speeded up somewhat, but not dramatically Speed of customs clearance is improved Speeded up procedure in recent years, i.e. modernized equipment. Staff policy Storage guarantees are now implemented The Law on Customs is changed, but no significant changes have taken place The changes that took place slow customs procedures down. Frequent changes of infrastructure also slow customs procedures down The customs system is improved, introduced is the possibility of e-communication, sending documents The law on import of cars The problem is that each border crossing has its own way of work, different documents are asked for. The provision that a truck can leave the country within 60 days after customs clearance The regulations on conducting business operations with Kosovo from 2012 The system of dealing with cumulative shipments in export has changed, deadline is extended. Reporting merchandise in customs offices The way of forwarding customs documents with e-signature There are always new regulations There are no laws and they keep enacting provisions that forwarders are not informed about There were no changes They have reduced percentage of duty for many goods, but they have increased stock value They worked on speeding up of procedures, but nothing was speeded up, only paperwork is more complicated now Transit guarantee, they made a difference between small and big enterprises. They are stricter with smaller companies. Transitional agreements between Serbia and the EU. Import of aluminium (special benefits). Simplified customs procedures. Temporary export and import. Using bank guarantees in customs procedure We haven't heard anything Yes, but they are not observed Yes, transit procedure, export procedure, active refining ntcs is introduced Are you aware of any significant changes to formal procedures that occurred in t Are you aware of any significant changes to formal procedures that occurred in t Are you aware of any significant changes to formal procedures that occurred in t Are you aware of any significant changes to formal procedures that occurred in t Are you aware of any significant changes to formal procedures that occurred in t 151 1 Introduction of in-house customs brokerage 2 E-sending of documents 3 Implementation of NCTS 4 Speeded up/ simplified procedures 5 The agreement on free trade with CEFTA 6 Agreements with the EU/ harmonizing regulations with the EU 7 Regulation on operations with Kosovo 8 The law on import of cars 9 Transit procedure/ transit guarantee 10 Active refining 11 Temporary export - import 12 Reduced number of physical inspection of goods 13 Direct referral from the border 14 Introduction of guarantees in customs procedure 15 Analysis of the risk 16 Special status of authorized importer/ exporter 17 Entry in the register of business entities 18 Selective inspection of goods 19 Control of customs insignia 20 Import-export for Russia 21 Regulations on lohn businesses 22 Permission for truck-transport of customs and non-customs goods 23 Depending on type of goods, only one inspection can be carried out 24 Deadlines for leaving the country upon customs clearance 25 Decreased percentage of duty, but increased stock value 26 Jurisdiction of sectors/ inspections 27 System of work with cumulative shipments 90 Changes that are not observed/ that slow procedure down 888995 Other 888996 There were no changes 888997 DK 888998 Refusal Are you aware of any significant changes to formal procedures that occurred in t Are you aware of any significant changes to formal procedures that occurred in t Are you aware of any significant changes to formal procedures that occurred in t Are you aware of any significant changes to formal procedures that occurred in t Are you aware of any significant changes to formal procedures that occurred in t 21 130 1 Introduction of in-house customs brokerage 2 E-sending of documents 3 Implementation of NCTS 4 Speeded up/ simplified procedures 5 The agreement on free trade with CEFTA 6 Agreements with the EU/ harmonizing regulations with the EU 7 Regulation on operations with Kosovo 8 The law on import of cars 9 Transit procedure/ transit guarantee 10 Active refining 11 Temporary export - import 12 Reduced number of physical inspection of goods 13 Direct referral from the border 14 Introduction of guarantees in customs procedure 15 Analysis of the risk 16 Special status of authorized importer/ exporter 17 Entry in the register of business entities 18 Selective inspection of goods 19 Control of customs insignia 20 Import-export for Russia 21 Regulations on lohn businesses 22 Permission for truck-transport of customs and non-customs goods 23 Depending on type of goods, only one inspection can be carried out 24 Deadlines for leaving the country upon customs clearance 25 Decreased percentage of duty, but increased stock value 26 Jurisdiction of sectors/ inspections 27 System of work with cumulative shipments 90 Changes that are not observed/ that slow procedure down 888995 Other 888996 There were no changes 888997 DK 888998 Refusal Sysmiss Are you aware of any significant changes to formal procedures that occurred in t Are you aware of any significant changes to formal procedures that occurred in t Are you aware of any significant changes to formal procedures that occurred in t Are you aware of any significant changes to formal procedures that occurred in t Are you aware of any significant changes to formal procedures that occurred in t 1 150 1 Introduction of in-house customs brokerage 2 E-sending of documents 3 Implementation of NCTS 4 Speeded up/ simplified procedures 5 The agreement on free trade with CEFTA 6 Agreements with the EU/ harmonizing regulations with the EU 7 Regulation on operations with Kosovo 8 The law on import of cars 9 Transit procedure/ transit guarantee 10 Active refining 11 Temporary export - import 12 Reduced number of physical inspection of goods 13 Direct referral from the border 14 Introduction of guarantees in customs procedure 15 Analysis of the risk 16 Special status of authorized importer/ exporter 17 Entry in the register of business entities 18 Selective inspection of goods 19 Control of customs insignia 20 Import-export for Russia 21 Regulations on lohn businesses 22 Permission for truck-transport of customs and non-customs goods 23 Depending on type of goods, only one inspection can be carried out 24 Deadlines for leaving the country upon customs clearance 25 Decreased percentage of duty, but increased stock value 26 Jurisdiction of sectors/ inspections 27 System of work with cumulative shipments 90 Changes that are not observed/ that slow procedure down 888995 Other 888996 There were no changes 888997 DK 888998 Refusal Sysmiss How often are cold storage shipments given priority for clearance at the border How often are cold storage shipments given priority for clearance at the border How often are cold storage shipments given priority for clearance at the border How often are cold storage shipments given priority for clearance at the border How often are cold storage shipments given priority for clearance at the border 151 1 Always 2 Frequently 3 Sometimes 4 Rarely 5 Never 888997 DK 888999 MISS Suppose that for a given shipment of imported goods a lower tariff is available Suppose that for a given shipment of imported goods a lower tariff is available Suppose that for a given shipment of imported goods a lower tariff is available Suppose that for a given shipment of imported goods a lower tariff is available Suppose that for a given shipment of imported goods a lower tariff is available 151 1 Always claim the lower tariff, risking delays 2 Sometimes claim the lower tariff, risking delays 3 Rarely claim the lower tariff, risking delays 4 Never claim the lower tariff 5 There is no meaningful trade-off between the use of a lower tariff and a higher 888997 DK 888999 MISS Suppose that including certain goods in a consolidated shipment lowers the cost Suppose that including certain goods in a consolidated shipment lowers the cost Suppose that including certain goods in a consolidated shipment lowers the cost Suppose that including certain goods in a consolidated shipment lowers the cost Suppose that including certain goods in a consolidated shipment lowers the cost 151 1 Always include the goods in the consolidated shipment, risking delays 2 Sometimes include the goods in the consolidated shipment, risking delays 3 Rarely include the goods in the consolidated shipment, risking delays 4 Never include the goods in the consolidated shipment 5 There is no meaningful trade-off between cost savings from consolidating shipmen 888997 DK 888999 MISS Consider two border posts, one which operates more quickly than the other, but t Consider two border posts, one which operates more quickly than the other, but t Consider two border posts, one which operates more quickly than the other, but t Consider two border posts, one which operates more quickly than the other, but t Consider two border posts, one which operates more quickly than the other, but t 151 1 Always use the faster border post, even though other costs are higher 2 Sometimes use the faster border post, even though other costs are higher 3 Rarely use the faster border post, even though other costs are higher 4 Never use the faster border post in order to save money 5 There is no meaningful trade-off between using a faster border post and paying h 888997 DK 888999 MISS Suppose you have an opportunity to ship a half-truckload of a certain product fr Suppose you have an opportunity to ship a half-truckload of a certain product fr Suppose you have an opportunity to ship a half-truckload of a certain product fr Suppose you have an opportunity to ship a half-truckload of a certain product fr Suppose you have an opportunity to ship a half-truckload of a certain product fr 151 1 Wait two days so you can send a full truckload because the transportation cost s 2 Send two half-full trucks because timely delivery is more valuable than the tran 3 Send two half-full trucks because warehousing the goods in Munich is more costly 4 Attempt to mix the product with other goods which will raise the probability of 5 A situation like this rarely occurs because supply chains are well organized 888997 DK 888999 MISS PR_2011 PR_2011 PR_2011 PR_2011 PR_2011 146 5 1275918 PR_2012 PR_2012 PR_2012 PR_2012 PR_2012 146 5 1264 1804704 Zap_2011 Zap_2011 Zap_2011 Zap_2011 Zap_2011 145 6 249 Zap_2012 Zap_2012 Zap_2012 Zap_2012 Zap_2012 145 6 247 Small (<50), Medium/Large (>50) Small (<50), Medium/Large (>50) Small (<50), Medium/Large (>50) Small (<50), Medium/Large (>50) Small (<50), Medium/Large (>50) 151 1 Small 2 Medium/Large 4 No size data