MUS_2009_MS_v01_M_WB DDI_MUS_2009_MS_v01_M_WB Antonina Redko Nesstar Publisher Version 01 Micro-Enterprise Survey 2009 MS 2009 MUS_2009_MS_v01_M_WB World Bank Nesstar Publisher World Bank Enterprise Survey [en/oth] Mauritius National The primary sampling unit of the study is the establishment. An establishment is a physical location where business is carried out and where industrial operations take place or services are provided. A firm may be composed of one or more establishments. For example, a brewery may have several bottling plants and several establishments for distribution. For the purposes of this survey an establishment must make its own financial decisions and have its own financial statements separate from those of the firm. An establishment must also have its own management and control over its payroll. The whole population, or the universe, covered in the Enterprise Surveys is the non-agricultural economy. It comprises: all manufacturing sectors according to the ISIC Revision 3.1 group classification (group D), construction sector (group F), services sector (groups G and H), and transport, storage, and communications sector (group I). Note that this population definition excludes the following sectors: financial intermediation (group J), real estate and renting activities (group K, except sub-sector 72, IT, which was added to the population under study), and all public or utilities sectors. Sample survey data [ssd] ANALYSIS Face-to-face [f2f] Complete information regarding the sampling methodology, sample frame, weights, response rates, and implementation can be found in "Description of Mauritius Implementation" in "Technical Documents" folder. Data entry and quality controls are implemented by the contractor and data is delivered to the World Bank in batches (typically 10%, 50% and 100%). These data deliveries are checked for logical consistency, out of range values, skip patterns, and duplicate entries. Problems are flagged by the World Bank and corrected by the implementing contractor through data checks, callbacks, and revisiting establishments. Confidentiality of the survey respondents and the sensitive information they provide is necessary to ensure the greatest degree of survey participation, integrity and confidence in the quality of the data. Surveys are usually carried out in cooperation with business organizations and government agencies promoting job creation and economic growth, but confidentiality is never compromised. Where necessary please site the source as "Enterprise Analysis Unit - World Bank Group https://www.enterprisesurveys.org" The user of the data acknowledges that the original collector of the data, the authorized distributor of the data, and the relevant funding agency bear no responsibility for use of the data or for interpretations or inferences based upon such uses. Mauritius-2009-Micro-full data-.NSDstat The file contains the cleaned, raw database. 86 373 Nesstar 200801 World Bank WEB STD FIRMID 86 0 Unique ID for each observation interview number 86 0 a.0 questionnaire CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Questionnaire used in the interview. It is defined according to the screener sector of activity of the establishment 86 0 1 manufacturing 0 2 services 0 3 core 0 4 micro 86 5 informal 0 6 indicator 0 a.1 country code CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Country: self-explanatory 86 0 80 ivory coast 0 81 madagascar 0 82 mauritius 86 83 congo 0 84 gabon 0 85 lesotho 0 86 sierra leone 0 87 liberia 0 a.2 sampling region CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] 86 0 1 port louis 19 2 nord 9 3 est 18 4 ouest 3 5 centre 29 6 sud 8 city/town/village 86 0 B Bassin/ R Hill-centre 1 B.Bassin/ R Hill- Centre 1 Bambous 1 Beau Bassin 1 Beau bassin 1 Belle Rose 1 Camp Diable 1 Camp de Masse 1 Camp diable, village 1 Castel ville petite 1 City Centre 1 City centre 1 Coromandel 1 Curepipe-centre 1 Flacq 3 Flacq, village 1 GRAND PORT SOUTH 1 GRNW 1 Grand Bois 1 Grand Port-south 1 Hollywood, village 1 L'escalier 1 MOYENE VILLAGE 1 Nouvelle France 1 PETIT VILLAGE 1 Pamplemousses district 1 Petit village 1 Phoenix 2 Plaine verte 1 Port Louis 2 Port louis 5 Port-Louis 3 Poudre D'or Village 1 Q bornes 1 Quatre Bornes 2 Quatre bornes 1 RIV DU REMPART NORTH 1 ROCHES BRUNES 1 Rivere du rempart 1 Riviere Du Rempart 1 Roche brunes 1 Rose Hill 1 Rose-Hill 1 Surinam 1 Terre Rouge 1 Triolet 1 Vacoas 1 Vacoas ville 1 Vacoas/Phoenix-Centre 1 Village 4 Vocoas 1 baie du tombeau 1 beau- bassin 1 candos 1 center 1 city of port louis 1 curepipe 3 curpipe 1 flacq 1 flacq village 2 flacq-est 1 moka 1 pailles 1 pamplemousses north 1 port louis 1 port-louis 1 riv du rempart 1 surinam/village 1 village 1 size of locality CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] 86 0 1 capital city 18 2 city with population over 1 million - other than capital 0 3 over 250,000 to 1million 3 4 50,000 to 250,000 20 5 less than 50,000 population 45 a.4.a industry samplig sector CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] 86 0 2 other manufacturing 6 15 food 12 17 textiles 1 18 garments 15 24 chemicals 0 25 plastics & rubber 0 26 non metallic mineral products 0 27 basic metals 0 28 fabricate metal products 2 29 machinery and equipment 0 31 electronics (31 & 32) 0 45 construction section f: 0 50 other services 11 51 wholesale 6 52 retail 27 55 hotel and restaurants: section h 0 60 3 72 it 3 a.4.b industry screener sector CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Classification of the establishment's activity as defined by the screener questionnaire 86 0 2 other manufacturing 6 15 food 13 17 textiles 1 18 garments 15 24 chemicals 0 25 plastics & rubber 0 26 non metallic mineral products 0 27 basic metals 0 28 fabricate metal products 2 29 machinery and equipment 0 31 electronics (31 & 32) 0 45 construction section f: 0 50 other services 12 51 wholesale 4 52 retail 27 55 hotel and restaurants: section h 0 60 3 72 it 3 a.5 sector match between screener information and sample frame CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Self-explanatory 86 0 1 yes, screener and sample frame info match 84 2 no, screener and sample frame do not match but establishment 0 3 no, does not match 2 CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Size of the establishment taken from the sample frame 86 0 4 micro 86 a.6.b screener size CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Size of the establishment as determined with the screener questionnaire 86 0 1 micro&small 0 and <=19 78 2 medium >=20 and <=99 7 3 large >=100 1 a.7 establishment is part of a large firm CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Identifies establishments that are part of a larger firm 86 0 1 yes 5 2 no, a firm on its own 81 number of establishment that form the firm 5 81 1 3 2 1 24 1 Sysmiss 81 a.8 type of establishment CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Identifies type of establishment for those that are part of larger firms 5 81 -7 does not apply 1 1 hq without production and/or sales in this location 1 2 hq with production and/or sales in this location 2 3 establishment physically separated from hq and other establi 0 4 establishment physically separated from hq but with other es 1 Sysmiss 81 a.9 establishment financial statements prepared separately of hq statements CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Information taken from the screener questionnaire 5 81 -7 does not apply 1 1 yes 3 2 no 1 Sysmiss 81 a.10 establishment financial statements separate from other establishments CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Information taken from the screener questionnaire 5 81 -7 does not apply 2 1 yes 2 2 no 1 Sysmiss 81 a.11 if hq, financial statements independent of the rest of establishment CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Information taken from the screener questionnaire 5 81 -7 does not apply 3 1 yes 2 2 no 0 Sysmiss 81 a.12 interviewer number CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Interviewer code Information taken from the screener questionnaire 86 0 1 3 2 4 3 5 4 2 5 6 7 14 8 1 9 15 11 1 12 3 13 2 14 4 18 11 21 2 23 9 24 1 26 1 27 1 101 1 a.13 supervisor number CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Supervisor code Information taken from the screener questionnaire 86 0 3 1 10 1 100 34 101 1 102 13 103 3 105 27 106 5 107 1 day CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Self-explanatory 86 0 1 1 2 1 3 2 4 5 5 5 6 3 7 3 8 2 9 1 10 3 11 3 12 3 13 3 14 1 15 6 16 1 17 2 18 3 19 1 20 2 21 1 22 2 23 1 25 2 26 2 27 19 29 6 30 1 31 1 month CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Self-explanatory 86 0 1 7 2 9 9 22 10 19 11 20 12 9 year 86 0 2008 81 2009 5 hour CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Self-explanatory 86 0 1 2 3 1 5 1 7 1 8 3 9 6 10 14 11 12 12 5 13 7 14 12 15 10 16 6 17 3 18 2 19 1 minutes CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Self-explanatory 86 0 0 39 5 3 10 3 15 5 19 1 20 1 25 1 30 19 35 1 40 1 45 8 50 2 55 2 what is this firm's current legal status? What is this firm‘s current legal status? If answer is 3 then SKIP TO B.2 86 0 -9 don't know 1 1 publicly listed company 1 2 privately held, limited liability company 8 3 sole proprietorship 70 4 partnership 6 5 limited partnership 0 6 other 0 b1x.other (specify) 0 0 what percentage of this firm does the largest owner(s) own? What percent of this firm does the largest owner or owners own? 16 70 -9 don't know 2 25 1 34 1 50 5 60 1 75 1 100 5 Sysmiss 70 b.2a private domestic individuals, companies or organizations SHOW CARD 86 0 -9 don't know 5 0 6 75 1 100 74 b.2b private foreign individuals, companies or organizations SHOW CARD 86 0 -9 don't know 5 0 80 25 1 b.2c government/state SHOW CARD IF 100% TERMINATE 86 0 -9 don't know 5 0 81 b.2d other SHOW CARD 86 0 -9 don't know 5 0 75 100 6 are the owner of the firm: INTERVIEWER: SHOW CARD Are the owners of the firm: If answer is 1 or Don't know or Doesn't apply then GO TO QUESTION AFB4a 86 0 -9 don’t know 5 -7 does not apply 6 1 all men 39 2 majority are men 5 3 majority are women 4 4 all women 10 5 17 is the largest owner female 36 50 -9 don't know 1 1 yes 18 2 no 17 Sysmiss 50 ethnic origin of the current largest owner What is the nationality of the current largest owner? 86 0 -9 don’t know 7 1 african 1 2 indian 34 3 lebanese/middle eastern 0 4 other asian 8 5 european/caucasian 2 6 other 34 main african ethnic group 1 85 1 grupo 1 1 2 grupo 2 0 3 grupo 3 0 4 grupo 4 0 5 grupo 5 0 Sysmiss 85 main 'other asian ethnic groups' 8 78 1 grupo 1 1 2 grupo 2 0 3 grupo 3 0 4 grupo 4 7 5 grupo 5 0 Sysmiss 78 how did the largest owner acquire ownership of this firm INTERVIEWER: SHOW CARD How did the largest owner acquire ownership of this firm? If answer is other than 3 then GO TO QUESTION B3e 86 0 -9 don’t know 0 1 started the business on their own or with partners 70 2 purchased an existing business 3 3 joined an existing family business 12 4 joined an existing non family business 1 5 other 0 the family business was joined by: The family business was joined by 12 74 -9 don’t know 0 1 heritage 9 2 marriage 1 3 other 2 Sysmiss 74 why did largest owner start or take over this firm? INTERVIEWER: SHOW CARD 86 0 -9 don’t know 4 1 to take advantage of a business opportunity 71 2 alternative jobs or opportunities were absent or not satisfa 11 largest owner's involvement in decision making in this firm(s)? INTERVIEWER: SHOW CARD Which of the following best describes the largest owner's involvement in decision making in this firms? If answer is 1 then GO TO QUESTION B5 86 0 -9 don’t know 2 1 makes most decisions on his/her own 75 2 makes decisions in consultation with other owners? 5 3 delegates most decisions to other partners owners? 0 4 has appointed a manager(s) who make decision 0 5 a board of directors makes the decision 2 6 other 2 is the manager most responsible to run the firm female? Is the manager most responsible to run the firm female? 11 75 -9 don't know 2 1 yes 2 2 no 7 Sysmiss 75 in what year did this establishment begin operations in this country? In what year did this establishment begin operations? INTERVIEWER: PROVIDE FOUR DIGITS FOR YEAR 86 0 -9 don't know 7 1965 1 1968 1 1972 1 1978 1 1982 2 1983 1 1984 1 1986 2 1988 2 1989 1 1990 2 1992 2 1993 2 1994 1 1995 3 1996 2 1998 3 1999 2 2000 5 2001 6 2002 2 2003 4 2004 2 2005 13 2006 5 2007 11 2008 1 number of full-time employees of the establishment when it started operations How many full-time employees did this establishment employ when it started operations? Please include all employees and managers The number of permanent, full-time employees for the time that the enterprise began operations should be provided. All employees and managers (including respondent) should be included. 86 0 -9 don't know 7 1 21 2 27 3 16 4 7 5 2 6 2 10 3 12 1 was establishment formally registered when it began operations in this country? Was this establishment formally registered when it began operations? 86 0 -9 don't know 7 1 yes 59 2 no 20 in what year was this establishment formally registered? In what year was this establishment formally registered? INTERVIEWER: PROVIDE FOUR DIGITS FOR YEAR. Year of registration refers to the year in which the establishment completed the registration as explained in B.6a. 86 0 -9 don't know 9 -7 never registered 2 1965 1 1972 1 1982 1 1983 1 1984 2 1986 1 1988 1 1990 3 1992 2 1993 1 1994 1 1995 3 1996 1 1998 2 1999 2 2000 3 2001 5 2002 2 2003 4 2004 2 2005 10 2006 8 2007 13 2008 5 what is the highest level of education of the current top manager? INTERVIEWER: SHOW CARD 86 0 -9 don’t know 7 1 no education 0 2 primary school 7 3 incomplete secondary school 15 4 secondary school 42 5 vocational training 5 6 some university training 3 7 graduate degree (ba, bsc etc.) 3 8 masters of business administration (mba) from university in 2 9 masters of business administration (mba) from university in 1 10 other post graduate degree (ph.d, masters) from university i 1 11 other post graduate degree (ph.d, masters) from university i 0 how many years of experience working in this sector does the top manager have? How many years of experience working in this sector does the Top Manager have? Top Manager as defined in B.7a. B.7 refers to years of Top Manager's managerial experience in the type of sector in which the establishment presently operates. 86 0 -9 don't know 8 1 less than one year 2 2 2 3 3 5 4 6 4 7 3 8 4 9 2 10 14 11 1 12 2 13 1 15 6 16 1 17 1 18 4 19 1 20 10 22 2 24 1 25 3 26 1 27 1 28 1 30 2 36 1 37 1 does establishment have an internationally-recognized quality certification? Does this establishment have an internationally-recognized quality certification? INTERVIEWER: If there is need for clarification, some examples are: ISO 9000, 9002 or 14000 0 86 -9 don't know 0 -6 still in process 0 1 yes 0 2 no 0 Sysmiss 86 is this establishment located in an export processing or other industrial zone? Is this establishment located in an export processing or other industrial zone? 0 86 -9 don’t know 0 1 export processing zone 0 2 other industrial zone 0 3 neither of the above 0 Sysmiss 86 use its own transport to make shipments to its customers in fiscal year 07? READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING. Now, we turn to the establishment's operations in fiscal year 2007 In fiscal year 2007, did this establishment use its own transport to make shipments to its customers? If No or Don't Know then GO TO QUESTION C.3 86 0 -9 don't know 5 1 yes 40 2 no 41 % annual shipments by own transport fiscal year 07? In fiscal year 2007, what percent of shipments, in terms of all annual shipments to customers, were transported by this establishment's own transport? 40 46 -9 don't know 1 10 1 20 2 25 1 35 1 40 1 50 1 55 1 75 1 90 2 100 28 Sysmiss 46 applied to obtain an electrical connection submitted over the last two years? READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING. Now, we turn to the establishment's operations in fiscal year 2007. Over the last two years, did this establishment submit an application to obtain an electrical connection? If answer is No or Don't Know then GO TO QUESTION C.6 86 0 -9 don't know 5 1 yes 6 2 no 75 how many days did it take for you to receive an electrical connection service? In reference to that application for an electrical connection, approximately how many days did it take to obtain it from the day of the application to the day the service was received? Wait for electrical connection. Self-explanatory 6 80 -9 don't know 0 -6 still in process 0 -5 application denied 0 1 less than one day 0 7 2 10 1 14 1 15 1 21 1 Sysmiss 80 informal gift/payment expected or requested for an electrical connection? In reference to that application for an electrical connection, was an informal gift or payment expected or requested? 6 80 -9 don't know 0 -8 refusal 0 1 yes 0 2 no 6 Sysmiss 80 over fiscal year 2007, did this establishment experience power outages? Over fiscal year 2007, did this establishment experience power outages? If answer is No or Don't Know GO TO QUESTION C.10 A power outage occurs when there is equipment malfunction from the failure of adequate supply of power. Blackouts that cause some, but not all equipment to malfunction are also considered power outages. 86 0 -9 don't know 5 1 yes 27 2 no 54 number of power outages experienced in a typical month in last fiscal year In a typical month, over fiscal year 2007, how many power outages did this establishment experience? IF 0, GO TO QUESTION C.10 27 59 -9 don't know 1 1 6 2 13 3 4 10 2 20 1 Sysmiss 59 how long did the average power outage last? How long did these power outages last on average? This refers to the duration of the power outages in a typical month. The respondent should calculate average duration of power outages in the typical month. 27 59 -9 don't know 0 1 less than one hour 13 2 3 3 1 8 1 12 3 15 2 30 3 48 1 Sysmiss 59 in last fiscal year, what were your losses that resulted from power outages? PROVIDE EITHER ONE OR THE OTHER, NOT BOTH c9a or c9b Losses because of power outages: The Manager should estimate the amount of production lost because of power outages. 24 62 -9 don't know 0 1 16 2 4 5 1 10 1 15 2 Sysmiss 62 total annual losses due to power outages PROVIDE EITHER ONE OR THE OTHER, NOT BOTH c9a or c9b Losses because of power outages: The Manager should estimate the amount of production lost because of power outages. 3 83 -9 don't know 2 6000 1 Sysmiss 83 generator shared or owned over the course of last fiscal year? Over the course of fiscal year 2007, did this establishment own or share a generator? If answer is No or Don't Know then GO TO QUESTION C.12 Establishment owns or shares a generator. Self-explanatory 86 0 -9 don't know 4 1 yes 3 2 no 79 % electricity from generator owned/shared by the establishment in last fiscal yr In fiscal year 2007, what percent of this establishment's electricity came from a generator or generators that the establishment owned or shared? Percentage of electricity from own or shared generator. Self-explanatory 3 83 -9 don't know 2 0 1 Sysmiss 83 at the present time, does this establishment have an electrical connection? 86 0 -9 don't know 3 1 yes 77 2 no 6 application to obtain a water connection submitted over the last 2 fiscal years? Over the last two years, did this establishment submit an application to obtain a water connection? If answer is No or Don't Know then GO TO QUESTION C.15 Application for water connection. Self-explanatory 86 0 -9 don't know 0 1 yes 2 2 no 84 how many days did it take for you to obtain a water connection? In reference to that application for a water connection, approximately how many days did it take to obtain it from the day of the application to the day the service was received? Wait for water connection. Self-explanatory 2 84 -9 don't know 0 -6 still in process 0 -5 application denied 0 1 less than one day 0 7 1 30 1 Sysmiss 84 when you applied for a water connection, was an informal gift requested? In reference to that application for a water connection, was an informal gift or payment expected or requested? 2 84 -9 don't know 0 -8 refusal 0 1 yes 0 2 no 2 Sysmiss 84 did you experience insufficient water supply for production in last fiscal yr? Over fiscal year 2007, did this establishment experience insufficient water supply for production? If answer is No or Don't Know then GO TO QUESTION C.19 Insufficient water supply: whenever there is equipment failure or cessation of production operations due to the lack of or reduction in water supply. 86 0 -9 don't know 1 1 yes 5 2 no 80 frequency of incidents of water shortages in a typical month in last fiscal yr In a typical month, over fiscal year 2007, how many incidents of insufficient water supply did this establishment experience? If answer is 0 or Don't Know then GO TO QUESTION C.19 5 81 -9 don't know 2 1 2 30 1 Sysmiss 81 average length of water shortage (affecting production) in last fiscal year How long did these incidents of insufficient water supply last on average? Duration of a water shortage can be estimated by considering the average duration of water insufficiencies that took place in a typical month. 3 83 -9 don't know 0 1 less than one hour 0 2 1 4 1 6 1 Sysmiss 83 % water supply prodn. process from pub. sources fiscal year 07? In fiscal year 2007, what percent of this establishment's water supply, used in the production process, was from public sources? INTERVIEWER: IF RESPONDENT SAID NONE, WRITE 0 86 0 -9 don't know 7 0 13 1 5 20 1 100 60 at the present time, does this establishment have a water connection? 86 0 -9 don't know 0 1 yes 77 2 no 9 currently, do you have toilet facilities that are connected to a public sewer? 86 0 -9 don't know 2 1 yes 38 2 no 46 application to obtain a telephone connection submitted over the last two years Over the last two years, did this establishment submit an application to obtain a telephone connection? If answer is No or Don't Know then GO TO QUESTION C.22 Application for telephone connection. Self-explanatory 86 0 -9 don't know 1 1 yes 12 2 no 73 how many days did it take for you to receive a telephone connection service? In reference to that application for a telephone connection, approximately how many days did it take to obtain it from the day of the application to the day the service was received? Wait for telephone connection. Self-explanatory 12 74 -9 don't know 1 -6 still in process 0 -5 application denied 0 1 less than one day 2 7 4 15 2 40 1 60 2 Sysmiss 74 when you applied for a telephone connection was an informal gift requested? In reference to that application for a telephone connection, was an informal gift or payment expected or requested? 12 74 -9 don't know 0 -8 refusal 0 1 yes 0 2 no 12 Sysmiss 74 do you currently communicate with clients and suppliers by e-mail? 86 0 -9 don't know 0 1 yes 32 2 no 54 do you currently communicate with clients and suppliers via your website? 86 0 -9 don't know 2 1 yes 9 2 no 75 currently, do you use any of the following:? cell phone(s) 86 0 -9 don't know 4 1 yes 79 2 no 3 currently, so you have a fixed-line telephone connection? 86 0 -9 don't know 0 1 yes 67 2 no 19 does the firm have a high-speed, broadband internet connection on its premises? Does this establishment have a high-speed Internet connection on its premises? If answer is No or Don't Know then GO TO QUESTION C.30 High-speed, Internet connection is defined as Internet connection that is faster than using a telephone line with a modem. 0 86 -9 don't know 0 1 yes 0 2 no 0 Sysmiss 86 is the internet connection used to: order purchases for this establishment? INTERVIEWER: READ EACH OPTION ALOUD How Internet connection is used. Self-explanatory 0 86 -9 don't know 0 -7 not applicable 0 1 yes 0 2 no 0 Sysmiss 86 is the internet connection used to: deliver services to your clients? INTERVIEWER: READ EACH OPTION ALOUD How Internet connection is used. Self-explanatory 0 86 -9 don't know 0 -7 not applicable 0 1 yes 0 2 no 0 Sysmiss 86 is internet used to: do research and develop ideas on new products and services? INTERVIEWER: READ EACH OPTION ALOUD How Internet connection is used. Self-explanatory 0 86 -9 don't know 0 -7 not applicable 0 1 yes 0 2 no 0 Sysmiss 86 was unavailability of internet connection experienced in last fiscal year? Over fiscal year 2007, did this establishment experience unavailability of Internet connection? If answer is No or Don't Know then GO TO QUESTION C.28 Unavailability of Internet connection refers to instances when establishment Internet users receive an unavailable service message when attempting to access or log on to Internet services. The purpose of the question is to assess the reliability of the service provider and not the unavailability due to internal problems. 0 86 -9 don't know 0 1 yes 0 2 no 0 Sysmiss 86 frequency of unavailability of internet connection in av. month in last fisc yr In a typical month, over fiscal year [insert last complete fiscal year], how many times has this establishment experienced unavailability of Internet connection? If answer is 0 or Don't Know then GO TO QUESTION C.28 Incidents of unavailable Internet connection per typical month: registers the number of times establishment Internet users receive an unavailable service message when attempting to access or log on to Internet services. 0 86 -9 don't know 0 Sysmiss 86 length of unavailability of internet connection in av. month in last fiscal yr In a typical month, over fiscal year 2007, on average how long did the unavailability of an Internet connection last? Average duration of unavailable Internet connection registers the length of time (in minutes) of an average incident in a typical month. 0 86 -9 don't know 0 1 less than one minute 0 Sysmiss 86 do security or authentication concerns affect purchases you make by internet? Do concerns about the security of Internet connections or authentication of parties in a transaction affect the volume or nature of purchases that this establishment makes over the Internet? 0 86 -9 don't know 0 -7 not applicable 0 1 yes 0 2 no 0 Sysmiss 86 how much of an obstacle is electricity to the current operations of this firm? SHOW CARD Is electricity No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment? 86 0 -9 don't know 0 -7 does not apply 0 0 no obstacle 19 1 minor obstacle 11 2 moderate obstacle 9 3 major obstacle 24 4 very severe obstacle 23 how much of an obstacle are telecommunications to the operations of this firm? SHOW CARD Is Telecommunications No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment? 0 86 -9 don't know 0 -7 does not apply 0 0 no obstacle 0 1 minor obstacle 0 2 moderate obstacle 0 3 major obstacle 0 4 very severe obstacle 0 Sysmiss 86 main product\service (by the largest % of annual sales) in last fiscal year READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: The next topic to be covered is how and where this establishment makes its sales. In fiscal year 2007, what was this establishment's main product, that is, the product that represented the largest proportion of annual sales (in LCU)? 86 0 Almond and Dry Grapes 1 Bread 1 Cement 1 Complete cereal bread 1 Decorative plants & flowers 1 Electronic appliances 1 Garments for ladies and gentlemen 1 Hair dressing 1 Has given all information without hesitation 1 Import different articles 1 Manufacture and sale of pizza 1 Manufacture of polo shirts 1 Manufacture of ready made garments 1 Pastry making 1 Printing works 100% 1 Ready made Garments 1 Ready made garments 1 Repair of electric materials 1 Sale of construction product 1 Sale of foodstuffs 1 Sales of model ships 1 Sales of products like biscuit, cake and sweets 1 Selling of sandal woods 1 Spices 1 T-shirt 1 Taxi Truck Services 1 Textiles 1 Transport 1 Water Proofing 1 accessories 1 auto mechanics 1 auto parts 1 cake 1 candy,sweet+biscuit 1 caps with companies logo 1 cartridge of cigarettes 1 children garment 1 chinese food stuff 1 clothes 2 clothes industry of clothing 1 clothes industry of vetment 1 coachwork 2 cosmetic product 1 curd milk 1 1 drugs 1 food stuff 1 food stuff/ non food stuff/ liquor 1 furniture making 2 garments,textiles labels 1 hardware shop 1 impression' and sales of T-shirts 1 logistic 1 male garments 1 manu facture of spices 1 manufacture of ladies shoes 1 manufacture of window 1 manufacturing of cakes 1 manufacturing of snack 1 mechanic garage 1 pastry making 1 pharmaceutical products 1 pommelo crystalisé 1 repairs and maintenance of computers 1 repairs of vehicles 1 roasted peanuts 1 sale of 'dholl puri/curry' 1 sale of book 1 sale of egg and fresh chicken 1 sale of green vegetable 1 sales of vehicles 1 sea cucumber 1 sewing machine 1 the sale of manufacture products(furniture) 1 the sale of wines 1 transport guides and lodging 1 trouser and shirt for men 1 trouser and t-shirt 1 underwear 1 uniform 1 vegetables 1 vinegar 1 woodwork 1 first product/service isic code SHOW CARD Using this card, please choose the 4-digit code that best applies to the main product of this establishment. ]]> 86 0 -9 don't know 3 1513 2 1541 3 1543 1 1549 6 1552 1 1721 2 1729 4 1810 8 1920 1 2022 1 2029 1 2811 1 2892 1 3610 2 3699 2 4540 1 5010 1 5020 3 5030 2 5040 1 5122 2 5139 1 5190 2 5211 2 5219 3 5220 8 5231 2 5232 3 5233 3 5239 1 5252 1 5259 4 5260 1 6022 1 6023 1 6303 1 7240 1 7290 2 first product/service, percent of total annual sales What percentage of total sales does the main product represent? The main product is defined in terms of sales in monetary value not volume. 86 0 -9 don't know 1 1 1 25 1 30 1 50 4 60 1 70 4 75 5 80 4 90 6 95 1 100 57 in last fiscal year, what were this establishment’s total annual sales? In fiscal year 2007, what were this establishment's total annual sales? 86 0 -9 don't know 17 20000 1 24000 1 50000 2 60000 1 70000 2 85000 1 100000 1 120000 1 125000 2 150000 2 165000 1 180000 1 250000 1 283200 1 300000 5 320000 1 360000 1 450000 1 500000 3 600000 5 720000 1 1000000 3 1100000 2 1200000 1 1300000 1 1500000 6 2000000 4 2100000 1 2300000 1 3000000 1 3200000 1 3600000 1 4000000 2 4200000 1 4800000 1 5000000 2 6000000 3 7000000 1 9000000 1 70000000 1 what were this establishment’s total sales last month? 86 0 -9 don't know 18 0 3 1500 1 2000 1 2500 2 3000 1 3500 1 6000 1 8000 3 10000 2 15000 4 16000 2 20000 4 25000 3 30000 1 33000 1 35000 2 40000 3 50000 6 60000 4 70000 1 75000 1 80000 2 100000 4 150000 4 200000 4 300000 1 400000 1 450000 1 500000 1 800000 1 1000000 1 3000000 1 what % of establishment's sales were: national sales? IF 100, GO TO QUESTION D.10a 86 0 -9 don't know 0 0 1 75 1 90 1 100 83 what % of establishment's sales were: indirect exports? (using a third party) IF 100, GO TO QUESTION D.8 86 0 -9 don't know 0 0 83 10 1 25 1 100 1 what % of establishment's sales were: direct exports? IF 0, GO TO QUESTION D.8 86 0 -9 don't know 0 0 86 in 2007, how many av. days did it take for your exported goods to clear customs? INTERVIEWER: for European Union countries ask for goods exported directly outside the EU In fiscal year 2007,when this establishment exported goods directly, how many days did it take on average from the time this establishment's goods arrived at their main point of exit (e.g., port, airport) until the time these goods cleared customs? 0 86 -9 don't know 0 -7 does not apply (exports only within eu) 0 1 less than one day 0 Sysmiss 86 % consignment value exported directly lost to theft fiscal year 07 In fiscal year 2007, what percent of the consignment value of the products exported directly was lost while in transit because of theft? 0 86 -9 don't know 0 Sysmiss 86 % consignment value exported directly lost to breakage/spoilage fiscal year 07 In fiscal year 2007, what percent of the consignment value of the products exported directly was lost while in transit because of breakage or spoilage? 0 86 -9 don't know 0 Sysmiss 86 in what year did this establishment first export directly or indirectly? In which year did this establishment first export directly or indirectly? First exported directly or indirectly. The purpose of this question is self-explanatory. 3 83 -9 don't know 0 1999 1 2005 1 2007 1 Sysmiss 83 % consignment value shipped domestic lost to theft fiscal year 07 In fiscal year 2007, what percent of the consignment value of products this establishment shipped to supply domestic markets was lost while in transit because of theft? 86 0 -9 don't know 7 -7 no internal shipment made 1 0 no losses 73 1 2 14 1 20 1 77 1 % consignment value shipped domestic lost to breakage/spoilage fiscal year 07 In fiscal year 2007, what percent of the consignment value of products this establishment shipped to supply domestic markets was lost while in transit because of breakage or spoilage? 86 0 -9 don't know 7 -7 no internal shipment made 2 0 no losses 72 2 1 6 1 10 1 20 1 25 1 % of material inputs and supplies of domestic origin in last fiscal year SHOW CARD 86 0 -9 don't know 10 0 13 3 1 5 1 10 3 15 1 20 2 25 2 30 1 50 3 60 1 70 1 75 2 80 1 90 1 100 43 % of material inputs and supplies of foreign origin in last fiscal year SHOW CARD IF 0, GO TO QUESTION D16 86 0 -9 don't know 10 0 43 10 1 20 1 25 2 30 1 40 1 50 3 70 1 75 2 80 2 85 1 90 3 95 1 97 1 100 13 were any of these material inputs and supplies imported directly? Were any of the material inputs or supplies purchased in fiscal year 2007, imported directly? If answer is No or Don't Know then GO TO QUESTION D16 The purpose of this question is to determine if the establishment has any interaction with customs when importing inputs and other materials. 0 86 -9 don't know 0 1 yes 0 2 no 0 Sysmiss 86 av. no. days for imported goods to clear customs in last fiscal year INTERVIEWER: for European Union countries ask for material inputs or supplies imported from outside the EU In fiscal year 2007, when this establishment imported material inputs or supplies (from outside the EU for European Union members), how many days did it take on average from the time goods arrived to their point of entry (e.g. port, airport) until the time these goods could be claimed from customs? 0 86 -9 don't know 0 1 less than one day 0 Sysmiss 86 when you receive your most key input, how many days of stock is available? At the present time, when this establishment receives delivery of its most important input, on average, how many days of inventory, measured in days of production, does this establishment keep? INTERVIEWER: IF RESPONDENT REQUIRES CLARIFICATION, DEFINE AS STOCK ON HAND 86 0 -9 don't know 15 0 4 1 35 2 5 3 3 4 1 5 1 7 3 10 1 14 1 15 5 20 2 30 4 60 1 90 2 300 2 365 1 av. number of days of inventory on hand after receving sales item At the present time, when this establishment receives its main sales item, on average, how many days of inventory measured in days of sales, does this establishment keep? INTERVIEWER: IF RESPONDENT REQUIRES CLARIFICATION, DEFINE AS STOCK ON HAND 0 86 -9 don't know 0 Sysmiss 86 in 2007, for how long had you known your main supplier of your main sales item? In fiscal year 2007, for how many years have you known this establishment's primary supplier of its main input/sales item? 86 0 -9 don't know 14 1 11 2 5 3 7 4 5 5 5 6 6 7 1 8 3 9 2 10 12 12 1 15 2 18 4 19 1 20 4 21 1 26 1 27 1 in 2007, did you subcontract any part of its production to other firms? In fiscal year 2007, did this establishment subcontract any part of its production to other firms? 0 86 -9 don't know 0 1 yes 0 2 no 0 Sysmiss 86 how much of an obstcle is: transportation of goods, supplies, and inputs? SHOW CARD Is transport No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment? 86 0 -9 don't know 0 -7 does not apply 0 0 no obstacle 30 1 minor obstacle 11 2 moderate obstacle 8 3 major obstacle 15 4 very severe obstacle 22 how much of an obstacle is: customs and trade regulations? SHOW CARD Are customs and trade regulations No Obstacle, a Minor Obstacle, a Moderate obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment? 86 0 -9 don't know 0 -7 does not apply 20 0 no obstacle 35 1 minor obstacle 16 2 moderate obstacle 5 3 major obstacle 4 4 very severe obstacle 6 main mkt in which you sold your main product or service in last fiscal year SHOW CARD If answer is 3 or Don't Know then GO TO QUESTION E.6 0 86 -9 don't know 0 1 local - main product sold mostly in same municipality where 0 2 national - main product sold mostly across the country where 0 3 international - main product sold mostly to nations outside 0 Sysmiss 86 how many competitors did this establishment’s main product/product line face? In fiscal year 2007, for the main market in which this establishment sold its main product, how many competitors did this establishment's main product face? Number of competitors in establishment's market. Self-explanatory 0 86 -9 don't know 0 1 none 0 2 one 0 3 2 to 5 0 4 more than 5 0 Sysmiss 86 no. sales of main product increase/remain the same/decrease in last fiscal yr? Comparing the last month to the first month of the fiscal year 2007 have monthly sales of this establishment's main product increased, remained the same, or decreased? 0 86 -9 don't know 0 1 increased 0 2 remained the same 0 3 decreased 0 Sysmiss 86 did price of main product increase/remain the same/decrease in last fiscal yr? Comparing the last month to the first month of the fiscal year 2007 have prices of this establishment's main product increased, remained the same, or decreased? 0 86 -9 don't know 0 1 increased 0 2 remained the same 0 3 decreased 0 Sysmiss 86 do you use technology licensed from a foreign-owned company? Does this establishment at present use technology licensed from a foreign-owned company, excluding office software? Technology licensed from a foreign owned company: it measures access to foreign technology. The license may be held by the establishment's parent company. The answer is “no” if the establishment uses foreign technology without a license or a formal agreement. 0 86 -9 don't know 0 1 yes 0 2 no 0 Sysmiss 86 does this establishment compete against unregistered or informal firms? Does this establishment compete against unregistered or informal firms? 0 86 -9 don't know 0 1 yes 0 2 no 0 Sysmiss 86 reduced main product prices in response to dom. competitors fiscal year 07? In fiscal year 2007, has this establishment reduced prices of its main product in response to price reductions by its domestic competitors? 0 86 -9 don't know 0 -7 does not apply 0 1 yes 0 2 no 0 Sysmiss 86 reduced main product prices in response to foreign competitors fiscal year 07? In fiscal year 2007, has this establishment reduced prices of its main product in response to price reductions by its foreign competitors? 0 86 -9 don't know 0 -7 does not apply 0 1 yes 0 2 no 0 Sysmiss 86 introduced /modified product lines response to foreign competitors fy 07? Comparing the last month to the first month of the fiscal year 2007 have monthly purchases of this establishment's main input increased, remained the same, or decreased? 0 86 -9 don't know 0 -7 does not apply 0 1 yes 0 2 no 0 Sysmiss 86 over last fisc. yr, did purchases of main input increase/stay the same/decrease? Comparing the last month to the first month of the fiscal year 2007 have monthly purchases of this establishment's main input increased, remained the same, or decreased? 0 86 -9 don't know 0 1 increased 0 2 remained the same 0 3 decreased 0 Sysmiss 86 over last fiscal year, did price of main input increase/stay the same/decrease? Comparing the last month to the first month of the fiscal year 2007 have prices of this establishment's main input increased, remained the same, or decreased? 0 86 -9 don't know 0 1 increased 0 2 remained the same 0 3 decreased 0 Sysmiss 86 how much of an obstacle are the informal sector competitors to your operations? SHOW CARD Are practices of competitors in the informal sector No Obstacle, a Minor Obstacle, a Moderate Obstacle, Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment? 86 0 -9 don't know 0 -7 does not apply 0 0 no obstacle 31 1 minor obstacle 15 2 moderate obstacle 9 3 major obstacle 11 4 very severe obstacle 20 in last 3yrs, did you introduce any new/significantly improved prod. processes? READ THE FOLLOWING TO RESPONDENT BEFORE PROCEEDING: Now we turn to another topic. During the last three years, did your establishment introduce any new or significantly improved production processes including methods of supplying services and ways of delivering products? 0 86 -9 don't know 0 1 yes 0 2 no 0 Sysmiss 86 in last 3yrs, did you introduce any new/significantly improved products? During the last three years, did your establishment introduce into the market any new or significantly improved products (goods or services)? If answer is No or Don't know then GO TO QUESTION MUO.3 0 86 -9 don't know 0 1 yes 0 2 no 0 Sysmiss 86 fy07 % of sales accounted for by products or services introduced in last 3yrs? In fiscal year 2007, what percent of this establishment's annual sales was accounted for by products or services that were introduced in the last three years? 0 86 -9 don't know 0 Sysmiss 86 in fy07, did you spend on r&d activities? In fiscal year 2007, did this establishment spend on R&D activities, including R&D subcontracted to other companies? Research and development (R&D) is defined as creative work undertaken on a systematic basis in order to increase the stock of knowledge. Research and development is distinguished from market research and product testing by the presence in research and development of an appreciable element of novelty. So, for example, laboratory research for a new chemical compound of paint would be research and development while market research surveys or internet surfing would not be research and development. 0 86 -9 don't know 0 1 yes 0 2 no 0 Sysmiss 86 in fy07, how much did you spend on r&d activities? In fiscal year 2007, how much did this establishment spend on R&D activities performed within the establishment or subcontracted to other companies? 0 86 -9 don't know 0 1 yes 0 2 no 0 Sysmiss 86 in fy07, % finance for r&d activities from: internal funds/retained earnings SHOW CARD In fiscal year 2007, what percentage of funds that financed those R&D activities came from? INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 0 86 -9 don't know 0 Sysmiss 86 in fy07, % finance for r&d activities that came from: banks SHOW CARD In fiscal year 2007, what percentage of funds that financed those R&D activities came from? INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 0 86 -9 don't know 0 Sysmiss 86 in fy07, % finance for r&d activities that came from: universities SHOW CARD In fiscal year 2007, what percentage of funds that financed those R&D activities came from? INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 0 86 -9 don't know 0 Sysmiss 86 in fy07, % finance for r&d activities that came from: venture capital SHOW CARD In fiscal year 2007, what percentage of funds that financed those R&D activities came from? INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 0 86 -9 don't know 0 Sysmiss 86 in fy07, % finance for r&d activities that came from: federal and state govt. SHOW CARD In fiscal year 2007, what percentage of funds that financed those R&D activities came from? INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 0 86 -9 don't know 0 Sysmiss 86 in fy07, % finance for r&d activities that came from: other SHOW CARD In fiscal year 2007, what percentage of funds that financed those R&D activities came from? INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 0 86 -9 don't know 0 Sysmiss 86 in fy07, why did you not spend on r&d activities? not interested In fiscal year 2007, what were the reasons why this establishment did NOT spend on R&D activities? 0 86 -9 don't know 0 1 yes 0 2 no 0 Sysmiss 86 in fy07, why did you not spend on r&d activities? lack of funds In fiscal year 2007, what were the reasons why this establishment did NOT spend on R&D activities? 0 86 -9 don't know 0 1 yes 0 2 no 0 Sysmiss 86 in fy07, why did you not spend on r&d activities? lack of skills available In fiscal year 2007, what were the reasons why this establishment did NOT spend on R&D activities? 0 86 -9 don't know 0 1 yes 0 2 no 0 Sysmiss 86 in fy07, why did you not spend on r&d activities? no good property rights In fiscal year 2007, what were the reasons why this establishment did NOT spend on R&D activities? 0 86 -9 don't know 0 1 yes 0 2 no 0 Sysmiss 86 in fy07, why did you not spend on r&d activities? other In fiscal year 2007, what were the reasons why this establishment did NOT spend on R&D activities? 0 86 -9 don't know 0 1 yes 0 2 no 0 Sysmiss 86 in last 3yrs, did you acquire information about new technological developments? Over the last three years, did your establishment acquire information about new technological developments? If answer is No or Don't Know then GO TO QUESTION MUO.9 Technology includes improvements to existing production processes, improved products in existing product lines, discovery of new markets for existing products, improvements upon business model, etc. 0 86 -9 don't know 0 1 yes 0 2 no 0 Sysmiss 86 1st most important way you acquired info about new tech. dev. in last 3yrs SHOW CARD Over the last three years, what were the two most important ways in which this establishment acquired information about new technological developments? 0 86 -9 don't know 0 1 business/industry association 0 2 trade fairs 0 3 study tours 0 4 consultants 0 5 universities/public institutions 0 6 adapted from competitors 0 7 other 0 Sysmiss 86 2nd most important way you acquired info about new tech. dev. in last 3yrs SHOW CARD Over the last three years, what were the two most important ways in which this establishment acquired information about new technological developments? 0 86 -9 don't know 0 1 business/industry association 0 2 trade fairs 0 3 study tours 0 4 consultants 0 5 universities/public institutions 0 6 adapted from competitors 0 7 other 0 Sysmiss 86 over the last three years, did you acquire technological innovations? Over the last three years, did your establishment acquire technological innovations? If answer is No or Don't know then GO TO QUESTION F.1 Technology includes improvements to existing production processes, improved products in existing product lines, discovery of new markets for existing products, improvements upon business model, etc. 0 86 -9 don't know 0 1 yes 0 2 no 0 Sysmiss 86 1st most important way you acquired tech innovations in last 3 years SHOW CARD Over the last three years, what were the two most important ways in which this establishment acquired technological innovations? 0 86 -9 don't know 0 1 embodied in new machinery or equipment 0 2 by hiring key personnel 0 3 licensing or turnkey operations from international sources 0 4 licensing or turnkey operations from domestic sources 0 5 developed or adapted within firm locally 0 6 transferred from parent company 0 7 developed in cooperation with client firms 0 8 developed with equipment or machinery supplier 0 9 other 0 Sysmiss 86 2nd most important way you acquired tech innovations in last 3 years SHOW CARD Over the last three years, what were the two most important ways in which this establishment acquired technological innovations? 0 86 -9 don't know 0 1 embodied in new machinery or equipment 0 2 by hiring key personnel 0 3 licensing or turnkey operations from international sources 0 4 licensing or turnkey operations from domestic sources 0 5 developed or adapted within firm locally 0 6 transferred from parent company 0 7 developed in cooperation with client firms 0 8 developed with equipment or machinery supplier 0 9 other 0 Sysmiss 86 in 2007, what was the % capacity utilization of this establishment? In fiscal year 2007, what was this establishment's output produced as a proportion of the maximum output possible if using all facilities available (capacity utilization)? 0 86 -9 don't know 0 Sysmiss 86 number of hours per week operated by the establishment in last fiscal year In fiscal year 2007, how many hours per week did this establishment normally operate? 86 0 -9 don't know 2 1 1 5 2 7 1 8 1 10 1 12 1 15 1 17 1 20 1 24 1 25 1 28 1 30 1 35 3 36 1 40 17 45 19 48 5 50 5 53 1 55 2 56 1 58 1 60 5 63 1 65 2 69 1 70 1 75 2 80 2 96 1 % land occupied by est. owned by est. READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: We change topics to questions about land issues. INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 86 0 -9 don’t know 1 -7 does not apply 0 0 45 50 1 100 39 % land occupied by est. leased by est. INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 86 0 -9 don’t know 1 -7 does not apply 0 0 41 50 1 100 43 of the land occupied by this establishment, what percent is: other INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 86 0 -9 don’t know 1 -7 does not apply 0 0 83 100 2 applic. to obtain a construction-related permit submitted over the last 2 years More specifically, over the last two years, did this establishment submit an application to obtain a construction-related permit? If answer is No or Don't Know then GO TO QUESTION G.30 Application for construction permit. Self-explanatory 86 0 -9 don't know 1 1 yes 7 2 no 78 how many days did it take for you to obtain a construction-related permit? In reference to that application for a construction-related permit, approximately how many days did it take to obtain it from the day of the application to the day the permit was granted? Waiting time for construction permit. Self-explanatory 7 79 -9 don't know 2 -6 still in process 1 -5 application denied 1 1 less than one day 1 3 1 120 1 Sysmiss 79 informal gift/payment expected or requested for a construction-related permit In reference to that application for a construction-related permit, was an informal gift or payment expected or requested? 7 79 -9 don't know 1 -8 refusal 0 1 yes 2 2 no 4 Sysmiss 79 what is the total selling area in this establishment? What is the total selling area of this establishment? Total selling area refers to the space where sales take place. It does not include warehouses. Whenever the establishment is composed of several locations the selling areas of each location should be added. 0 86 -9 don’t know 0 -7 does not apply 0 Sysmiss 86 the area is measured in: What is the total selling area of this establishment? Total selling area refers to the space where sales take place. It does not include warehouses. Whenever the establishment is composed of several locations the selling areas of each location should be added. 0 86 -9 don't know 0 1 square feet 0 2 square yards 0 3 square meters 0 4 other 0 Sysmiss 86 other What is the total selling area of this establishment? Total selling area refers to the space where sales take place. It does not include warehouses. Whenever the establishment is composed of several locations the selling areas of each location should be added. 0 0 percentage of the building owned by this establishment SHOW CARD 0 86 -9 don't know 0 Sysmiss 86 percentage of the building leased by this establishment SHOW CARD 0 86 -9 don't know 0 Sysmiss 86 and what percent is occupied in any other way? SHOW CARD Of the buildings occupied by this establishment, what percent is owned and what percent is rented or leased? Other 0 86 -9 don't know 0 Sysmiss 86 acquired additional land or buildings to expand operations in the last 3 years? In the last three years, has this establishment acquired or attempted to acquire additional land or buildings to expand operations? If answer is No or Don't Know then GO TO QUESTION G.30 Self-explanatory 0 86 -9 don't know 0 1 yes 0 2 no 0 Sysmiss 86 in the last 3 years, has this est. been succes. in acquiring land ? In the last three years, has this establishment been successful in acquiring land or new premises? Self-explanatory 0 86 -9 don't know 0 1 yes 0 2 no 0 Sysmiss 86 how much of an obstacle is access to land to the operations of this firm? SHOW CARD Is access to land No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment? 86 0 -9 don't know 3 -7 does not apply 2 0 no obstacle 28 1 minor obstacle 6 2 moderate obstacle 6 3 major obstacle 22 4 very severe obstacle 19 how much of an obstacle are zoning restrictions to the operations of this firm? SHOW CARD Is Zoning restrictions No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment? 0 86 -9 don't know 0 -7 does not apply 0 0 no obstacle 0 1 minor obstacle 0 2 moderate obstacle 0 3 major obstacle 0 4 very severe obstacle 0 Sysmiss 86 currently, is this establishment’s main business location the owner’s house? At the present time, is this establishment's main business location the owner's house? 86 0 -9 don't know 1 1 yes 37 2 no 48 currently, is your main business location in a permanent non-movable structure? At the present time, is this establishment's main business location in a permanent non-movable structure? 86 0 -9 don't know 1 1 yes 81 2 no 4 in last year, did you change location due to lack of secure title to property? Over the last 12 months, did the establishment have to change its main business location due to a lack of secure title to its land or building (i.e. it has been forced out by officials, landlord, others with a claim)? 86 0 -9 don't know 1 1 yes 5 2 no 80 in fiscal year 2007, did this establishment pay for security? READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: We now turn to another topic. In fiscal year 2007, did this establishment pay for security, for example equipment, personnel, or professional security services? If answer is No or Don't Know then GO TO QUESTION I.3 Pay for security. Self-explanatory 86 0 -9 don't know 0 1 yes 18 2 no 68 percentage of total annual sales paid for security in last fiscal year PROVIDE EITHER ONE OR THE OTHER, NOT BOTH How much pay for security. Self-explanatory 10 76 -9 don't know 0 2 1 7 1 12 1 15 2 25 1 40 2 50 1 100 1 Sysmiss 76 in last fiscal year, what is the total annual cost of security? PROVIDE EITHER ONE OR THE OTHER, NOT BOTH How much pay for security. Self-explanatory 8 78 -9 don't know 7 85000 1 Sysmiss 78 losses due to theft, robbery, vandalism or arson experienced in last fiscal year In fiscal year 2007, did this establishment experience losses as a result of theft, robbery, vandalism or arson? If answer is No or Don't Know then GO TO QUESTION I.30 Experienced losses from theft, robbery, vandalism, arson. Self-explanatory 86 0 -9 don't know 1 1 yes 6 2 no 79 losses due to theft, robbery,vandalism or arson in last fiscal yr (% of sales) PROVIDE EITHER ONE OR THE OTHER, NOT BOTH Extent of losses from theft, robbery, vandalism, arson. Self-explanatory 2 84 -9 don't know 0 10 1 100 1 Sysmiss 84 value of losses due to theft, robbery,vandalism or arson in last fiscal yr PROVIDE EITHER ONE OR THE OTHER, NOT BOTH Extent of losses from theft, robbery, vandalism, arson. Self-explanatory 4 82 -9 don't know 4 Sysmiss 82 how much of an obstacle are crime, theft and disorder to this establishment? SHOW CARD Are crime, theft and disorder No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment? 86 0 -9 don't know 0 -7 does not apply 0 0 no obstacle 24 1 minor obstacle 12 2 moderate obstacle 12 3 major obstacle 21 4 very severe obstacle 17 % annual purchases material inputs/services paid for before the delivery fy 07 INTERVIEWER: CHECK THAT TOTAL SUMS TO100% 86 0 -9 don't know 2 0 58 25 1 30 1 50 9 80 1 85 1 100 13 % annual purchases material inputs/services paid for on delivery fy 07 INTERVIEWER: CHECK THAT TOTAL SUMS TO100% 86 0 -9 don't know 2 0 26 20 1 30 2 50 14 70 1 75 3 100 37 % annual purchases material inputs/services paid for after delivery fy 07 INTERVIEWER: CHECK THAT TOTAL SUMS TO100% 86 0 -9 don't know 2 0 57 15 1 25 3 30 1 40 1 50 11 70 1 75 1 100 8 % of total annual sales paid for before the delivery in last fiscal year SHOW CARD 86 0 -9 don't know 15 0 55 25 1 40 1 50 5 70 1 80 1 85 1 100 6 and what percent were: paid on delivery? SHOW CARD In fiscal year 2007, what percent of this establishment's total annual sales of its goods or services were: Paid for on delivery? 86 0 -9 don't know 15 0 20 20 1 25 1 30 1 40 1 50 12 60 1 70 2 75 1 80 2 85 1 90 1 100 27 and what percent were: paid after delivery? SHOW CARD In fiscal year 2007, what percent of this establishment's total annual sales of its goods or services were: Paid for after delivery? 86 0 -9 don't know 15 0 38 10 1 15 2 20 3 25 2 30 2 40 1 50 10 75 1 100 11 in 2007, what % of total payments received were via formal non-cash payments? 86 0 -9 don't know 18 0 25 5 2 10 6 20 6 25 4 30 1 35 1 40 2 50 7 70 1 75 1 80 2 90 1 95 2 100 7 % of working capital financed from internal funds/retained earnings in fy 07 INTERVIEWER: SHOW CARD INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 86 0 -9 don't know 4 0 8 20 3 40 1 50 16 60 3 70 1 75 2 80 1 90 1 100 46 % of working capital that was borrowed from banks in fy 07 INTERVIEWER: SHOW CARD INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 86 0 -9 don't know 4 0 53 10 2 25 1 30 1 40 2 50 15 60 1 80 2 100 5 % working capital borrowed from non-bank financial institutions in fy 07 INTERVIEWER: SHOW CARD INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 86 0 -9 don't know 4 0 81 40 1 % working capital financed by purchases on suppl. credit & cust. advances fy 07 INTERVIEWER: SHOW CARD INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 86 0 -9 don't know 4 0 75 10 1 25 2 50 1 80 1 100 2 % working capital financed from other sources fy 07 INTERVIEWER: SHOW CARD INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 86 0 -9 don't know 4 0 80 25 1 50 1 did this establishment purchase any fixed assets in last fiscal yr? In fiscal year 2007, did this establishment purchase any fixed assets, such as machinery, vehicles, equipment, land or buildings? If answer is No or Don't Know then GO TO QUESTION K.6 Purchase of fixed assets, investments, etc. Self-explanatory 86 0 -9 don't know 1 1 yes 20 2 no 65 total annual expenditure for purchases of equipment in last fiscal yr 20 66 -9 don't know 2 2700 1 16000 1 20000 1 30000 1 40000 1 50000 2 80000 2 125000 1 200000 2 375000 1 400000 1 425000 1 500000 1 750000 1 2000000 1 Sysmiss 66 total annual expenditure for purchases of land and buildings in last fiscal yr 20 66 -9 don't know 11 0 9 Sysmiss 66 % of fixed assets funded by internal funds\ retained earnings in last fiscal yr SHOW CARD 20 66 -9 don't know 3 0 6 50 2 80 1 100 8 Sysmiss 66 owners’ contributions or issued new equity SHOW CARD 20 66 -9 don't know 3 0 17 Sysmiss 66 % fixed assets financed from issued new debt fy 07 SHOW CARD INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 20 66 -9 don't know 3 0 17 Sysmiss 66 % of fixed assets that was borrowed from banks in fy 07 SHOW CARD INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 20 66 -9 don't know 3 0 10 50 2 100 5 Sysmiss 66 % offixed assets that was borrowed from non-bank financial institutions in fy 07 SHOW CARD INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 20 66 -9 don't know 3 0 16 20 1 Sysmiss 66 purchases on credit from suppliers and advances from customers SHOW CARD 20 66 -9 don't know 3 0 16 100 1 Sysmiss 66 % fixed assets financed from other sources fy 07 SHOW CARD INTERVIEWER: CHECK THAT TOTAL SUMS TO 100% 20 66 -9 don't know 3 0 17 Sysmiss 66 does this establishment have a checking and\or saving account? Now let's talk about the establishment's current situation. At this time, does this establishment have a checking or savings account? Checking/ savings account. Self-explanatory 86 0 -9 don't know 0 1 yes 74 2 no 12 at this time, does this establishment have an overdraft facility? At this time, does this establishment have an overdraft facility? 86 0 -9 don't know 1 1 yes 20 2 no 65 for this establishment’s overdraft facility, what is the average interest rate? For this establishment's overdraft facility, what is the average interest rate? 20 66 -9 don't know 3 8 1 10 1 12 1 13 2 14 7 15 3 18 1 100 1 Sysmiss 66 does this establishment have a line of credit or loan from a financial inst.? At this time, does this establishment have a line of credit or a loan from a financial institution? If answer is No or Don't Know then GO TO QUESTION K.16 86 0 -9 don't know 5 1 yes 26 2 no 55 was this most recent credit in the form of? Was this most recent credit in the form of? 26 60 -9 don’t know 2 1 line of credit 5 2 loan 19 Sysmiss 60 type of financial institution that granted the line of credit or loan Institutions that granted loan. Self-explanatory 26 60 -9 don't know 0 1 private commercial banks 21 2 state-owned banks or government agency 5 3 non-bank financial institutions 0 4 other 0 Sysmiss 60 in what year was the most recent line of credit or loan approved? Referring only to this most recent line of credit or loan, in what year was the most recent line of credit or loan approved? INTERVIEWER: PROVIDE FOUR DIGITS FOR YEAR 26 60 -9 don't know 1 2000 2 2001 1 2004 1 2005 4 2006 4 2007 3 2008 10 Sysmiss 60 what is the rate of interest of this most recent [line of credit or loan]? What is the rate of interest of this most recent [line of credit or loan]? 26 60 -9 don't know 5 12 1 13 4 14 6 15 4 16 1 17 2 18 2 19 1 Sysmiss 60 for the most recent loan, what was the value at the time of approval? Referring only to this most recent loan or line of credit, what was its value at the time of approval? Value of the loan. Self-explanatory 26 60 -9 don't know 0 -8 refusal 0 30000 2 75000 3 100000 1 125000 1 150000 1 200000 2 250000 1 300000 2 325000 1 500000 3 750000 1 800000 1 1000000 3 1400000 1 2000000 1 5000000 1 39000000 1 Sysmiss 60 was est. granted to pay off the loan/lline of credit from time received? Referring only to this most recent line of credit or loan, how much time, in months, was this establishment granted to pay off the loan or line of credit from the time it was received? 26 60 -9 don't know 2 -5 if no time to pay back was specified 0 24 3 36 4 48 4 60 9 72 1 84 1 96 1 152 1 Sysmiss 60 financing required for the most recent line of credit or loan Referring only to this most recent loan or line of credit, did the financing require collateral? 26 60 -9 don't know 0 1 yes 23 2 no 3 Sysmiss 60 type of collateral required for the most recent loan? land, buildings INTERVIEWER: READ OUT 23 63 -9 don't know 0 1 yes 15 2 no 8 Sysmiss 63 type of collateral required for the most recent loan? equipment 23 63 -9 don't know 1 1 yes 2 2 no 20 Sysmiss 63 type of collateral required for the most recent loan? accounts 23 63 -9 don't know 1 1 yes 1 2 no 21 Sysmiss 63 type of collateral required for the most recent loan? personal assets 23 63 -9 don't know 2 1 yes 10 2 no 11 Sysmiss 63 type of collateral required for the most recent loan? other 23 63 -9 don't know 2 1 yes 2 2 no 19 Sysmiss 63 approx. collateral needed as % of the loan value \ value of the line of credit Referring only to this most recent line of credit or loan, what was the approximate value of the collateral required as a percentage of the value of the loan or line of credit? INTERVIEWER: THE ANSWER COULD BE GREATER THAN 100% Value of collateral - self explanatory 23 63 -9 don't know 0 1 1 1.10000002384186 1 1.14999997615814 1 4 1 5 2 12 1 30 1 40 1 100 13 500 1 Sysmiss 63 in last fiscal yr, did establishment apply for new loans/lines of credit? Referring again to the last fiscal year 2007, did this establishment apply for any loans or lines of credit? Apply for new loans in last year. Self-explanatory 86 0 -9 don't know 0 1 yes 13 2 no 73 main reason for not applying for new loans or new lines of credit SHOW CARD If answer is 1 or 2 or 3 or 4 or 5 or 6 or 7 or 8 then GO TO QUESTION K.21 Reasons for not applying for loan last year. Self-explanatory 73 13 -9 don't know 0 1 no need for a loan - establishment has sufficient capital 62 2 application procedures for loans or lines of credit are comp 4 3 interest rates are not favorable 3 4 collateral requirements are too high 1 5 size of loan or maturity are insufficient 0 6 did not think it would be approved 1 7 other 2 8 it is necessary to make informal payments to get bank loans 0 Sysmiss 13 apply for any new loans/lines of credit that were rejected in last fiscal year? In fiscal year 2007, did this establishment apply for any new loans or new lines of credit that were rejected? 13 73 -9 don't know 0 1 yes 3 2 no 10 Sysmiss 73 how many of those loan or line of credit applications were rejected? How many of those loan or line of credit applications were rejected? 3 83 -9 don't know 0 1 2 2 1 Sysmiss 83 in 2007, what was the main reason given by the lender for those rejections? SHOW CARD In fiscal year 2007, what was the main reason given by the lender for those rejections? 3 83 -9 don’t know 0 1 unacceptable collateral or cosigners 1 2 insufficient profitability 2 3 problematic credit history/report 0 4 incomplete loan application 0 5 already high level of indebtedness 0 6 other 0 Sysmiss 83 financial statements checked & certified by external auditor in last fiscal yr? In fiscal year 2007, did this establishment have its annual financial statements checked and certified by an external auditor? Certification of financial statements by external auditor. Self-explanatory 86 0 -9 don't know 0 -6 still in process 0 1 yes 30 2 no 56 how much of an obstacle is: access to finance SHOW CARD Is access to finance, which includes availability and cost, interest rates, fees and collateral requirements, No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment? 86 0 -9 don't know 0 -7 does not apply 0 0 no obstacle 15 1 minor obstacle 8 2 moderate obstacle 19 3 major obstacle 18 4 very severe obstacle 26 the court system is fair, impartial and uncorrupted SHOW CARD Self-explanatory 86 0 -9 don't know 23 1 strongly disagree 13 2 tend to disagree 15 3 tend to agree 24 4 strongly agree 11 agree/disagree - gvt official interpret laws consistently/practically INTERVIEWER: SHOW CARD 86 0 -9 don't know 13 1 strongly disagree 11 2 tend to disagree 8 3 tend to agree 37 4 strongly agree 17 what % of senior management time was spent in dealing with govt regulations? In a typical week over the last year, what percentage of total senior management's time was spent on dealing with requirements imposed by government regulations? [By senior management I mean managers, directors, and officers above direct supervisors of production/sales workers. Some examples of government regulations are taxes, customs, labor regulations, licensing and registration, including dealings with officials and completing forms] 86 0 -9 don't know 19 0 no time was spent 33 1 3 2 8 3 1 5 2 10 4 15 3 20 3 25 4 30 1 50 2 80 1 100 2 over the last 12 months, was this establishment inspected by tax officials? Over the last year, was this establishment visited or inspected by tax officials? If answer is No or Don't Know then GO TO QUESTION J.5 Visitations and inspections from tax inspectorate officials. Self-explanatory 86 0 -9 don't know 2 1 yes 10 2 no 74 frequency of inspections/requirement for meeting by tax officials Over the last year, how many times was this establishment either inspected by tax officials or required to meet with them? Self-explanatory 10 76 -9 don't know 1 1 7 3 1 13 1 Sysmiss 76 in any of these inspections was a gift or informal requested ? In any of these inspections or meetings was a gift or informal payment expected or requested? 10 76 -9 don't know 0 -8 refusal 0 1 yes 1 2 no 9 Sysmiss 76 government contract secured (or attempted) in the last 12 months? Over the last year, has this establishment secured or attempted to secure a government contract? If answer is No or Don't Know then GO TO QUESTION J.7 Self-explanatory 86 0 -9 don't know 2 1 yes 9 2 no 75 % of contract value av. firm pays in informal gifts to govt to secure contract? When establishments like this one do business with the government, what percent of the contract value would be typically paid in informal payments or gifts to secure the contract? 9 77 -9 don't know 2 -8 refusal 0 0 no payments/gifts are typically paid 6 5 1 Sysmiss 77 percent of total annual sales paid in informal payments PROVIDE EITHER ONE OR THE OTHER, NOT BOTH 4 82 -9 don't know 0 -8 refusal 0 0 no payments/gifts are typically paid 0 1 1 2 1 10 1 40 1 Sysmiss 82 total annual informal payment PROVIDE EITHER ONE OR THE OTHER, NOT BOTH 82 4 -9 don't know 13 -8 refusal 4 0 no payments/gifts are typically paid 65 Sysmiss 4 what % of sales does your typical competitor firm declare for tax purposes? Recognizing the difficulties many establishments face in fully complying with taxes and regulations, at the present time what percent of total annual sales would you estimate the typical establishment in your line of business declares for tax purposes? 86 0 -9 don't know 11 -8 refusal 2 0 13 8 1 10 3 15 2 20 1 35 1 50 3 60 1 75 1 100 47 application to obtain an import license submitted over the last 2 years? Over the last two years, did this establishment submit an application to obtain an import license? If anwer is No or Don't Know then GO TO QUESTION J.13 Application for import license Self-explanatory 86 0 -9 don't know 0 1 yes 9 2 no 77 how many days did it take to obtain your import license? Approximately how many days did it take to obtain this import license from the day of the application to the day it was granted? Wait for import license Self-explanatory 9 77 -9 don't know 1 -6 still in process 0 -5 application denied 0 1 less than one day 0 2 3 3 2 30 1 45 1 120 1 Sysmiss 77 when you applied for an import license, was an informal gift requested? In reference to that application for an import license, was an informal gift or payment expected or requested? 9 77 -9 don't know 0 -8 refusal 0 1 yes 0 2 no 9 Sysmiss 77 application to obtain an operating license submitted over last 2 years? Over the last two years, did this establishment submit an application to obtain an operating license? If answer is No or Don't Know then GO TO QUESTION J.30 Application for operating license Self-explanatory-Includes renewals of operating licenses 86 0 -9 don't know 2 1 yes 12 2 no 72 how many days did it take to obtain your operating license? Approximately how many days did it take to obtain this operating license from the day of the application to the day it was granted? Wait for operating license Self-explanatory 12 74 -9 don't know 0 -6 still in process 1 -5 application denied 2 1 less than one day 1 3 1 7 2 15 2 30 2 240 1 Sysmiss 74 when you applied for an operating license was an informal gift requested? In reference to that application for an operating license, was an informal gift or payment expected or requested? 12 74 -9 don't know 0 -8 refusal 0 1 yes 0 2 no 12 Sysmiss 74 obstacle to the current operations : tax rates 86 0 -9 don't know 1 -7 does not apply 2 0 no obstacle 26 1 minor obstacle 19 2 moderate obstacle 14 3 major obstacle 14 4 very severe obstacle 10 obstacle to the current operations : tax administrations 86 0 -9 don't know 1 -7 does not apply 3 0 no obstacle 29 1 minor obstacle 18 2 moderate obstacle 15 3 major obstacle 13 4 very severe obstacle 7 obstacle to the current operations : business licensing and permits 86 0 -9 don't know 1 -7 does not apply 0 0 no obstacle 21 1 minor obstacle 19 2 moderate obstacle 20 3 major obstacle 11 4 very severe obstacle 14 obstacle to the current operations : political instability 86 0 -9 don't know 1 -7 does not apply 0 0 no obstacle 42 1 minor obstacle 4 2 moderate obstacle 3 3 major obstacle 11 4 very severe obstacle 25 obstacle to the current operations : corruption 86 0 -9 don't know 4 -7 does not apply 5 0 no obstacle 25 1 minor obstacle 8 2 moderate obstacle 3 3 major obstacle 16 4 very severe obstacle 25 obstacle to the current operations : courts 86 0 -9 don't know 7 -7 does not apply 23 0 no obstacle 36 1 minor obstacle 9 2 moderate obstacle 4 3 major obstacle 4 4 very severe obstacle 3 extent of obstacle - regulation on hours of operation 0 86 -9 don't know 0 -7 does not apply 0 0 no obstacle 0 1 minor obstacle 0 2 moderate obstacle 0 3 major obstacle 0 4 very severe obstacle 0 Sysmiss 86 extent of obstale - regulations on pricing & mark-ups 0 86 -9 don't know 0 -7 does not apply 0 0 no obstacle 0 1 minor obstacle 0 2 moderate obstacle 0 3 major obstacle 0 4 very severe obstacle 0 Sysmiss 86 do you perceive the national and local governments to be national government? 0 86 -9 don’t know 0 1 very helpful 0 2 mildly helpful 0 3 neutral 0 4 mildly unhelpful 0 5 very unhelpful 0 Sysmiss 86 do you perceive the national and local governments to be local government? 0 86 -9 don’t know 0 1 very helpful 0 2 mildly helpful 0 3 neutral 0 4 mildly unhelpful 0 5 very unhelpful 0 Sysmiss 86 no. permanent, full-time employees of this firm at end of last fiscal year READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: Now I would like to ask you a few questions about this establishment's labour force. At the end of fiscal year 2007, how many permanent, full-time employees did this establishment employ? Please include all employees and managers INTERVIEWER: include interviewee if applicable 86 0 -9 don't know 1 0 9 1 14 2 24 3 16 4 10 5 3 6 3 7 1 10 3 17 1 20 1 at the end of 2007, how many permanent full-time paid employees were female? At the end of fiscal year 2007, how many permanent full-time paid employees were female? 86 0 -9 don't know 3 0 36 1 20 2 13 3 4 4 4 5 2 6 1 8 1 9 1 20 1 in 2007 av. monthly compensation, including benefits, for a permanent f-t worker Approximately, in fiscal year 2007, what was the average monthly compensation, including benefits when applicable, for a permanent, full-time paid worker? 86 0 -9 don't know 14 1 1 6 1 7 1 10 1 300 1 800 1 1200 1 1500 1 2000 2 2500 2 2900 1 3000 4 4000 5 4200 1 4500 1 5000 12 5200 1 5500 2 6000 10 6200 1 7000 3 7500 1 8000 4 10000 6 12000 1 14000 1 15000 3 20000 1 25000 1 30000 1 no. permanent, full-time employees of this firm at end of 3 fiscal years ago Three fiscal years ago, at the end of fiscal year 2004, how many permanent, full-time employees did this establishment employ? Please include all employees and managers INTERVIEWER: include interviewee if applicable Number of permanent, full-time employees three complete fiscal years ago. See definition of permanent, full-time employees in l1 86 0 -9 don't know 6 -7 not in business three years ago 7 0 13 1 8 2 19 3 14 4 4 6 5 7 2 8 1 10 4 15 1 17 1 2500 1 no. ft employees who were production workers at end of last fiscal yr INTERVIEWER: READ EACH CATEGORY 0 86 -9 don't know 0 Sysmiss 86 no. who were non-production workers (e.g., managers, admin, sales)? INTERVIEWER: READ EACH CATEGORY 0 86 -9 don't know 0 Sysmiss 86 no. ft employees who were skilled prod. workers at end of last fiscal yr INTERVIEWER: READ EACH CATEGORY 0 86 -9 don't know 0 Sysmiss 86 no. ft employees who were unskilled prod. workers at end of last fiscal yr INTERVIEWER: READ EACH CATEGORY 0 86 -9 don't know 0 Sysmiss 86 no. ft employees who were female at end of last fiscal yr At the end of fiscal year 2007, how many permanent full-time employees of this establishment for the following categories were female? 0 86 -9 don't know 0 Sysmiss 86 no. ft employees who were female prod. workers at end of last fiscal yr Self explanatory 0 86 -9 don't know 0 Sysmiss 86 no. ft employees who were female non-prod. workers at end of last fiscal yr Self explanatory 0 86 -9 don't know 0 Sysmiss 86 no. full-time temporary employees employed at end of last fiscal year How many full-time temporary employees did this establishment employ in fiscal year 2007? IF 0, GO TO QUESTION L.10 Full-time temporary or seasonal employees are defined as all paid short-term (i.e. for less than a fiscal year) employees with no guarantee of renewal of employment contract and work 40 hours or more per week for the term of their contract. 0 86 -9 don't know 0 Sysmiss 86 av.length of employment of all ft temporary employees in last fiscal year What was the average length of employment of all full-time temporary employees in fiscal year 2007? Average length of employment of all full-time temporary or seasonal employees refers to the number of months that the employee was contracted for work that occupied employees for 40 hours or more per week. If average full-time temporary or seasonal employment was for less than one month, enumerator should write 1. 0 86 -9 don't know 0 1 less than one month 0 Sysmiss 86 at end of 2007, how many part-time workers did you employ? At the end of fiscal year 2007, how many part-time workers-workers that work less than a full shift per day-were employed by the establishment? 86 0 -9 don't know 4 0 64 1 10 2 1 3 2 4 1 5 2 10 1 12 1 at end of 2007, how many unpaid workers were employed by this establishment? At the end of fiscal year 2007, how many unpaid workers were employed by this establishment? 86 0 -9 don't know 5 0 67 1 5 2 6 3 1 7 1 5000 1 at end of 2007, how many of your unpaid workers were unpaid full-time workers? At the end of fiscal year 2007, of the unpaid workers employed by this establishment how many were unpaid full-time workers? 19 67 -9 don't know 7 0 6 1 1 2 4 7 1 Sysmiss 67 at end of 2007, how many family members of the firms' owner(s) did you employ? At the end of fiscal year 2007, how many family members of the owner(s) of this establishment were employed by this establishment? 86 0 -9 don't know 6 0 45 1 14 2 14 3 4 4 1 5 2 at end of 2007, how many of those family members were paid for their work? At the end of fiscal year 2007, how many of those family members received financial compensation for their work? 41 45 -9 don't know 5 0 15 1 10 2 8 3 2 5 1 Sysmiss 45 at end of 2007, how many family members got in-kind compensation for their work? At the end of fiscal year 2007, how many of those family members received in-kind compensation for their work? (i.e. Family members receiving lodging or food as compensation or paid with products made or sold by the establishment). 41 45 -9 don't know 6 0 20 1 9 2 5 5 1 Sysmiss 45 at end of 2007, how many of those family members were not paid for their work? At the end of fiscal year 2007, how many of those family members received no compensation at all for their work? 41 45 -9 don't know 8 0 22 1 5 2 4 3 1 4 1 Sysmiss 45 in 2007, what % of payments made to employees were via formal non-cash payments? In fiscal year 2007, what percent of the total payments that this establishment made to its employees were in the form of non-cash payments through the formal financial sector? This includes payments by things such as checks, direct deposit, or credit card payments. 86 0 -9 don't know 13 0 52 1 2 3 1 5 1 10 1 20 1 25 1 50 3 70 2 75 2 80 1 100 6 av. educational attainment of your typical production worker SHOW CARD What is the average educational attainment of a typical production worker employed in this establishment? 86 0 -9 don't know 11 1 4 2 6 3 34 4 17 5 14 are you currently aware that expatriate skilled workers can be hired? Is this establishment currently aware that expatriate skilled workers can be hired? 0 86 -9 don't know 0 1 yes 0 2 no 0 Sysmiss 86 in fiscal year 2007, did this establishment employ expatriate skilled workers? In fiscal year 2007, did this establishment employ expatriate skilled workers? 0 86 -9 don't know 0 1 yes 0 2 no 0 Sysmiss 86 in fy07, was cost of an expat. skilled worker higher than nat, skilled worker? In fiscal year 2007, was the cost of hiring an expatriate skilled worker higher, the same, or lower than that of hiring a national skilled worker of the same category? 0 86 -9 don’t know 0 1 higher cost 0 2 same cost 0 3 lower cost 0 Sysmiss 86 in fy07, harder to hire expat. skilled worker higher than nat. skilled worker? In fiscal year 2007, was the procedure to hire an expatriate skilled worker more difficult, the same, or less difficult than that of hiring a national skilled worker of the same category? 0 86 -9 don’t know 0 1 more difficult 0 2 the same 0 3 less difficult 0 Sysmiss 86 formal training programs for permanent, ft employees ran in last fiscal yr Over fiscal year 2007, did this establishment have formal training programs for its permanent, full-time employees? If answer is No or Don't Know then GO TO QUESTION Q.69 Formal training has a structured and defined curriculum. Formal training may include classroom work, seminars, lectures, workshops, and audio-visual presentations and demonstrations. This does not include training to familiarize employees with equipment and machinery on the shop floor, training aimed at familiarizing employees with the establishment's standard operation procedures, or employee orientation at the beginning of an employee's tenure. In-house training may be conducted by other non-supervisory employees of the establishment, the establishment's supervisors or managers, or the establishments training centers. 86 0 -9 don't know 3 1 yes 6 2 no 77 % permanent ft prod. employees received formal training in last fiscal year Percentage of production vs. non-production employees that were trained. Self-explanatory 0 86 -9 don't know 0 0 no employees trained 0 Sysmiss 86 % ft non-production employees received formal training in last fiscal year Percentage of production vs. non-production employees that were trained. Self-explanatory 0 86 -9 don't know 0 0 no employees trained 0 Sysmiss 86 how many permanent, full-time paid employees received formal training in 2007? Referring to the training programs run over fiscal year 2007, how many permanent, full-time paid employees received formal training? 6 80 -9 don't know 0 0 2 3 1 4 1 6 1 12 1 Sysmiss 80 in 2007, how much was spent training permanent, f-t paid employees (% of sales)? Referring to the training programs run over fiscal year 2007, what was the amount that this establishment spent training its permanent, full-time paid employees as percent of sales? 6 80 -9 don't know 2 0 2 2 1 100 1 Sysmiss 80 over fiscal year 2007, how did this establishment usually find new employees? Over fiscal year 2007, how did this establishment usually find new employees? 86 0 -9 don't know 15 1 through family/friends 37 2 public placement office 1 3 private placement office 5 4 public announcement/advertisement 13 5 school-related network 0 6 other 15 is this establishment aware that expatriate skilled workers can be hired? 0 86 -9 don't know 0 1 yes 0 2 no 0 Sysmiss 86 fy07 main area of training for: managers INTERVIEWER: ONE ANSWER PER EMPLOYEES CATEGORY - SHOW CARD Referring to the training programs run over the fiscal year 2007, what was the main area of training for the following categories of workers? 0 86 -9 don't know 0 1 communication 0 2 design 0 3 english/french 0 4 marketing 0 5 production technology 0 6 information technology 0 7 management quality 0 8 intellectual property 0 9 other 0 Sysmiss 86 fy07 main area of training for: professionals INTERVIEWER: ONE ANSWER PER EMPLOYEES CATEGORY - SHOW CARD Referring to the training programs run over the fiscal year 2007, what was the main area of training for the following categories of workers? 0 86 -9 don't know 0 1 communication 0 2 design 0 3 english/french 0 4 marketing 0 5 production technology 0 6 information technology 0 7 management quality 0 8 intellectual property 0 9 other 0 Sysmiss 86 fy07 main area of training for: skilled production workers INTERVIEWER: ONE ANSWER PER EMPLOYEES CATEGORY - SHOW CARD Referring to the training programs run over the fiscal year 2007, what was the main area of training for the following categories of workers? 0 86 -9 don't know 0 1 communication 0 2 design 0 3 english/french 0 4 marketing 0 5 production technology 0 6 information technology 0 7 management quality 0 8 intellectual property 0 9 other 0 Sysmiss 86 fy07 main area of training for: unskilled production workers INTERVIEWER: ONE ANSWER PER EMPLOYEES CATEGORY - SHOW CARD Referring to the training programs run over the fiscal year 2007, what was the main area of training for the following categories of workers? 0 86 -9 don't know 0 1 communication 0 2 design 0 3 english/french 0 4 marketing 0 5 production technology 0 6 information technology 0 7 management quality 0 8 intellectual property 0 9 other 0 Sysmiss 86 fy 07 first reason why you did not invest in formal traning programmes 0 86 -9 don't know 0 1 training is not affordable 0 2 training is costly because trained workers leave the firm 0 3 knowledge of training techniques is lacking 0 4 this establishment uses old technology 0 5 skilled workers can easily be hired from other firms 0 6 training is not necessary, what workers learned in school i 0 7 this establishment is skeptical about the usefulness of tra 0 8 training of workers is done on the job 0 9 other 0 Sysmiss 86 fy 07 second reason why you did not invest in formal traning programmes 0 86 -9 don't know 0 1 training is not affordable 0 2 training is costly because trained workers leave the firm 0 3 knowledge of training techniques is lacking 0 4 this establishment uses old technology 0 5 skilled workers can easily be hired from other firms 0 6 training is not necessary, what workers learned in school i 0 7 this establishment is skeptical about the usefulness of tra 0 8 training of workers is done on the job 0 9 other 0 Sysmiss 86 if today you hired a new, highly skilled employee, who would get the job? INTERVIEWER: ONE ANSWER- SHOW CARD If today this establishment were to hire a new, highly skilled employee, who would most likely be the successful candidate? 0 86 -9 don't know 0 1 a recent graduate of a mauritian university 0 2 a recent graduate of a government sponsored training program 0 3 a recent graduate of a privately run training institution 0 4 an employee of a mauritian competitor 0 5 a recent graduate of a foreign university or training progra 0 6 an employee of a foreign competitor 0 7 other 0 Sysmiss 86 if today you needed specialized technical advice or services, who would you use? INTERVIEWER: ONE ANSWER- SHOW CARD If today this establishment required specialized technical advice or services for its business, whom would it most likely turn to? 0 86 -9 don't know 0 1 a mauritian university 0 2 a government sponsored research institute 0 3 an industrial association 0 4 a technical services permanently operating in mauritius 0 5 a foreign university or research institute 0 6 a technical services based outside mauritius 0 7 other 0 Sysmiss 86 1st most important training institution to this establishment SHOW CARD If your establishment thinks that any of the training institutions listed below are currently important to its business, what would the three most important be? 0 86 -9 don't know 0 1 mauritian universities 0 2 mauritian colleges 0 3 the industrial and vocational training board (ivtb) 0 4 the universal ict education program (uiep) 0 5 national computer board (ncb) cyber caravans 0 6 ncb ict incubator 0 7 private training institutions 0 8 other 0 Sysmiss 86 2nd most important training institution to this establishment SHOW CARD If your establishment thinks that any of the training institutions listed below are currently important to its business, what would the three most important be? 0 86 -9 don't know 0 1 mauritian universities 0 2 mauritian colleges 0 3 the industrial and vocational training board (ivtb) 0 4 the universal ict education program (uiep) 0 5 national computer board (ncb) cyber caravans 0 6 ncb ict incubator 0 7 private training institutions 0 8 other 0 Sysmiss 86 3rd most important training institution to this establishment SHOW CARD If your establishment thinks that any of the training institutions listed below are currently important to its business, what would the three most important be? 0 86 -9 don't know 0 1 mauritian universities 0 2 mauritian colleges 0 3 the industrial and vocational training board (ivtb) 0 4 the universal ict education program (uiep) 0 5 national computer board (ncb) cyber caravans 0 6 ncb ict incubator 0 7 private training institutions 0 8 other 0 Sysmiss 86 how much of an obstacle are labour regulations to the operations of this firm? SHOW CARD Are labor regulations No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment? 86 0 -9 don't know 1 -7 does not apply 1 0 no obstacle 62 1 minor obstacle 12 2 moderate obstacle 8 3 major obstacle 2 4 very severe obstacle 0 how much of an obstacle is inadequately educated wokforce to your firm? SHOW CARD Is an inadequately educated workforce No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle to the current operations of this establishment? 86 0 -9 don't know 1 -7 does not apply 1 0 no obstacle 33 1 minor obstacle 12 2 moderate obstacle 13 3 major obstacle 14 4 very severe obstacle 12 has current official approval/registration of name? At the present time, has this establishment obtained approval for or registered its name with the Office of the Registrar or other government institution responsible for approving company names? 86 0 -9 don't know 1 1 yes 75 2 no 10 has current official commerical registration? At the present time, has this establishment registered with the Office of the Registrar, local courts, or other government institution responsible for commercial registration? 86 0 -9 don't know 0 1 yes 71 2 no 15 has current official operating/trade/business license? At the present time, has this establishment obtained an operating or trade license or otherwise registered for a general business license with any municipal agency? 86 0 -9 don't know 0 1 yes 73 2 no 13 has current official tax id no./registered with tax authorities? At the present time, has this establishment registered with or obtained a tax identification number from the tax administration or other agency responsible for tax registration? 86 0 -9 don't know 1 1 yes 68 2 no 17 extent of obstacle - info needed to register Whether this establishment is currently registered or not, do you think that the following pose No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle with respect to registering a business? 86 0 -9 don't know 0 -7 does not apply 1 0 no obstacle 36 1 minor obstacle 25 2 moderate obstacle 11 3 major obstacle 5 4 very severe obstacle 8 extent of obstacle - time to complete registration procedures Whether this establishment is currently registered or not, do you think that the following pose No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle with respect to registering a business? 86 0 -9 don't know 1 -7 does not apply 2 0 no obstacle 18 1 minor obstacle 25 2 moderate obstacle 17 3 major obstacle 14 4 very severe obstacle 9 Whether this establishment is currently registered or not, do you think that the following pose No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle with respect to registering a business? 86 0 -9 don't know 7 -7 does not apply 1 0 no obstacle 19 1 minor obstacle 11 2 moderate obstacle 24 3 major obstacle 17 4 very severe obstacle 7 extent of obstacle - min. capital requirements in my sector Whether this establishment is currently registered or not, do you think that the following pose No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle with respect to registering a business? 86 0 -9 don't know 2 -7 does not apply 4 0 no obstacle 26 1 minor obstacle 17 2 moderate obstacle 17 3 major obstacle 13 4 very severe obstacle 7 extent of obstacle - financial burden of taxes on registered enterprises Whether this establishment is currently registered or not, do you think that the following pose No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle with respect to registering a business? 86 0 -9 don't know 4 -7 does not apply 2 0 no obstacle 14 1 minor obstacle 12 2 moderate obstacle 26 3 major obstacle 13 4 very severe obstacle 15 extent of obstacle - burden of complying with tax law Whether this establishment is currently registered or not, do you think that the following pose No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle with respect to registering a business? 86 0 -9 don't know 4 -7 does not apply 3 0 no obstacle 15 1 minor obstacle 20 2 moderate obstacle 28 3 major obstacle 6 4 very severe obstacle 10 extent of obstacle - other administrative burdens on registered businesses Whether this establishment is currently registered or not, do you think that the following pose No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle with respect to registering a business? 86 0 -9 don't know 2 -7 does not apply 3 0 no obstacle 24 1 minor obstacle 20 2 moderate obstacle 19 3 major obstacle 12 4 very severe obstacle 6 extent of obstacle - strict labor market rules for registered businesses Whether this establishment is currently registered or not, do you think that the following pose No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle with respect to registering a business? 86 0 -9 don't know 2 -7 does not apply 3 0 no obstacle 32 1 minor obstacle 21 2 moderate obstacle 12 3 major obstacle 10 4 very severe obstacle 6 extent of obstacle - bribes/nformal gifts needed to pay to government officials Whether this establishment is currently registered or not, do you think that the following pose No Obstacle, a Minor Obstacle, a Moderate Obstacle, a Major Obstacle, or a Very Severe Obstacle with respect to registering a business? 86 0 -9 don't know 6 -7 does not apply 17 0 no obstacle 34 1 minor obstacle 6 2 moderate obstacle 5 3 major obstacle 4 4 very severe obstacle 14 do you currently have a pre-employment health check for new employees? Does this establishment currently have a pre-employment health check for new employees? 86 0 -9 don't know 4 1 yes 11 2 no 71 affected in past 2yrs by: high absenteeism due to sickness 86 0 -9 don't know 4 1 yes 19 2 no 63 affected in past 2yrs by: high absenteeism as employees care for family/friends 86 0 -9 don't know 4 1 yes 12 2 no 70 affected in past 2yrs by: high absenteeism due to hiv/aids 86 0 -9 don't know 6 1 yes 1 2 no 79 affected in past 2yrs by: high absenteeism as employees care for those with hiv 86 0 -9 don't know 5 1 yes 1 2 no 80 did you undertake to prevent hiv/aids among employees? hiv prevention messages 86 0 -9 don't know 3 1 yes 1 2 no 82 did you undertake to prevent hiv/aids among employees? free condom distribution 86 0 -9 don't know 3 1 yes 0 2 no 83 did you undertake to prevent hiv/aids among employees? anonymous hiv testing 86 0 -9 don't know 3 1 yes 0 2 no 83 in 2007, how much did you spend on all aids/hiv programs and activities? In fiscal year 2007, how much did this establishment spend on all AIDS/HIV programs and activities? 86 0 -9 don't know 13 0 69 1 1 2 2 6 1 most serious obstacle affecting the operation of this establishment Which of the following elements of the business environment, if any, currently represents the biggest obstacle faced by this establishment. Self-explanatory 86 0 -9 don’t know 1 -7 does not apply 2 1 access to finance 36 2 access to land 5 3 business licensing and permits 2 4 corruption 2 5 courts 0 6 crime, theft and disorder 5 7 customs and trade regulations 4 8 electricity 5 9 inadequately educated workforce 3 10 labor regulations 1 11 political instability 0 12 practices of competitors in the informal sector 12 13 tax administration 2 14 tax rates 4 15 transport 2 most serious obstacle - reason why 0 0 SHOW CARD 2nd most serious obstacle 0 86 -9 don’t know 0 -7 does not apply 0 1 access to finance 0 2 access to land 0 3 business licensing and permits 0 4 corruption 0 5 courts 0 6 crime, theft and disorder 0 7 customs and trade regulations 0 8 electricity 0 9 inadequately educated workforce 0 10 labor regulations 0 11 political instability 0 12 practices of competitors in the informal sector 0 13 tax administration 0 14 tax rates 0 15 transport 0 Sysmiss 86 2nd most serious obstacle - reason why 0 0 SHOW CARD 3rd most serious obstacle 0 86 -9 don’t know 0 -7 does not apply 0 1 access to finance 0 2 access to land 0 3 business licensing and permits 0 4 corruption 0 5 courts 0 6 crime, theft and disorder 0 7 customs and trade regulations 0 8 electricity 0 9 inadequately educated workforce 0 10 labor regulations 0 11 political instability 0 12 practices of competitors in the informal sector 0 13 tax administration 0 14 tax rates 0 15 transport 0 Sysmiss 86 3rd most serious obstacle - reason why 0 0 rotation order 86 0 1 rotation a 31 2 rotation b 30 3 rotation c 25 fy07 % of your total annual sales came from: manufacturing READ THE FOLLOWING TO THE RESPONDENT BEFORE PROCEEDING: The purpose of the following questions is to allow us to estimate the productivity of establishments like this one. Estimates are made at the aggregate level so the information you provide below will be compiled with the information from other establishments. It is important that this information be as accurate as possible. The individual data are treated as confidential - the identity of your establishment will not be revealed at any point. Please provide the following information from the financial statements of this establishment. 86 0 -9 don't know 2 0 44 50 1 60 1 75 1 80 1 90 1 100 35 fy07 % of your total annual sales came from: services 86 0 -9 don't know 2 0 39 10 1 20 1 25 2 40 1 50 1 100 39 fy07 % of your total annual sales came from: others 86 0 -9 don't know 2 0 79 75 1 100 4 in 2007, what % of your total revenue came from selling intermediate products? In fiscal year 2007, what percent of this establishment's total revenue came from selling intermediate products? 86 0 -9 don't know 13 0 54 5 2 10 2 20 2 25 3 40 1 50 4 100 5 total labor cost (incl. wages, salaries, bonuses, etc) in last fiscal year 86 0 -9 don't know 9 8000 1 10000 1 12000 2 15000 1 18000 1 24000 1 25000 1 30000 5 35000 2 36000 1 40000 1 45000 1 48000 1 60000 2 70000 1 78000 1 84000 1 90000 1 108000 1 120000 3 130000 1 140000 1 144000 1 150000 2 175000 2 180000 1 192000 1 195000 1 216000 2 225000 1 240000 1 250000 4 280000 1 288000 2 300000 4 360000 2 375000 1 390000 1 400000 2 450000 3 480000 1 490000 1 560000 1 600000 1 700000 3 720000 1 750000 1 900000 1 1600000 1 2000000 2 3000000 1 cost of raw materials and intermediate goods used in prod. in last fiscal year 86 0 -9 don't know 5 0 21 5000 1 6000 1 10000 4 12000 1 24000 1 25000 2 33000 1 36000 1 50000 5 60000 3 96000 1 100000 3 120000 3 150000 3 180000 2 200000 1 210000 1 240000 1 300000 3 350000 1 400000 1 460000 1 480000 1 500000 2 650000 1 700000 1 800000 2 1000000 5 1200000 1 1500000 1 2000000 1 3200000 1 4000000 2 40000000 1 total annual cost of finished goods/materials bought to resell in last fiscal yr 0 86 -9 don’t know 0 -7 does not apply 0 Sysmiss 86 total annual costs of fuel in last fiscal year 0 86 -9 don't know 0 Sysmiss 86 total annual costs of electricity in last fiscal year 86 0 -9 don't know 3 0 6 1000 1 3000 3 3500 2 3600 1 4000 3 4500 1 5000 3 6000 11 7000 1 8000 2 8400 1 9600 1 10000 1 12000 11 15000 2 16000 1 18000 4 20000 2 24000 3 25000 1 30000 2 36000 7 40000 1 45000 1 48000 1 50000 1 60000 1 72000 1 84000 1 100000 2 120000 1 130000 1 300000 1 360000 1 total annual costs of communications services in last fiscal year 0 86 -9 don't know 0 Sysmiss 86 total annual costs of water in last fiscal year 0 86 -9 don't know 0 Sysmiss 86 fy07 total annual cost of rental of land/buildings, equipment, furniture 86 0 -9 don't know 4 0 39 100 1 120 1 132 1 300 1 400 1 3600 1 4800 1 5000 2 6000 3 12000 4 24000 3 30000 1 36000 1 48000 1 50000 2 54000 1 60000 4 80000 1 84000 1 100000 1 120000 3 175000 1 185000 1 300000 1 360000 1 500000 2 650000 1 700000 1 what were the establishment's total annual sales three fiscal years ago? In fiscal year [insert three complete fiscal years ago], three fiscal years ago, what were total annual sales for this establishment? 0 86 -9 don't know 0 -7 not in business three years ago 0 Sysmiss 86 average monthly compensation of a production full-time worker in last fiscal yr In fiscal year 2007, what was the approximate average monthly compensation, including benefits when applicable, for a full-time production employee? 0 86 -9 don't know 0 Sysmiss 86 net book value of machinery vehicles, and equipment in last fiscal year 0 86 -9 don't know 0 Sysmiss 86 net book value of land and buildings in last fiscal year 0 86 -9 don't know 0 Sysmiss 86 cost for establishment to re-purchase all of its machinery 86 0 -9 don't know 9 0 12 10000 1 15000 1 16000 1 30000 1 50000 5 90000 1 100000 5 125000 1 150000 7 152000 1 200000 6 250000 2 300000 6 350000 1 400000 1 425000 1 500000 4 600000 1 700000 1 750000 1 800000 1 1000000 2 1200000 1 1300000 2 1500000 3 2000000 1 3000000 4 4000000 1 10000000 1 12000000 1 cost for establishment to re-purchase all of its land and buildings 86 0 -9 don't know 9 0 31 60000 1 180000 1 300000 2 350000 1 400000 3 500000 2 600000 1 700000 2 800000 1 900000 1 1000000 6 1200000 2 1300000 1 1500000 2 2000000 3 3000000 2 3500000 3 4000000 3 5000000 3 6000000 3 15000000 1 80000000 1 125000000 1 how do you seek to improve your manufacturing process? 0 86 -9 don’t know 0 1 process improvements are made only when problems occur, and 0 3 process improvements are made periodically in meetings with 0 5 each worker has the responsibility to expose problems and w 0 Sysmiss 86 how do you track performance? 0 86 -9 don’t know 0 1 tracking is only done when we do not meet our overall busin 0 3 most performance indicators are tracked regularly by manage 0 5 performance is tracked continuously and communicated to all 0 Sysmiss 86 how do you review your performance indicators? 0 86 -9 don’t know 0 1 only success or failure is noted 0 3 performance is reviewed periodically. however clear action 0 5 performance is continuously reviewed and all aspects are fo 0 Sysmiss 86 what happens if part of your firm is not achieving the agreed results? 0 86 -9 don’t know 0 1 failure to achieve agreed objectives does not carry any con 0 3 failure to achieve agreed results is tolerated for a period 0 5 a failure to achieve agreed targets drives retraining in id 0 Sysmiss 86 what kind of time scale are you looking at with your targets? 0 86 -9 don’t know 0 1 the organization has short term goals only, e.g. up to 1 ye 0 3 the organization has short term and long terms goals. howev 0 5 long term goals are set first and they are translated into 0 Sysmiss 86 how tough are your targets? 0 86 -9 don’t know 0 1 goals are either easy or impossible to achieve 0 3 in most areas the establishments has aggressive goals, but 0 5 goals are demanding in all divisions 0 Sysmiss 86 how does your bonus system work? 0 86 -9 don’t know 0 1 staff is rewarded equally irrespective of performance level 0 3 this establishment has an evaluation system for each depart 0 5 this establishment has a complex system that monitors and r 0 Sysmiss 86 if you had a worker who could not do his job up to standard, what would you do? 0 86 -9 don’t know 0 1 poor performers are rarely removed from their positions 0 3 poor performers stay in a position for a few years before a 0 5 poor performers are moved out of the company or to less cri 0 Sysmiss 86 how do workers get promoted? 0 86 -9 don’t know 0 1 staff is promoted primarily upon the basis of tenure 0 3 staff is promoted upon the basis of performance 0 5 this establishment actively identifies, trains, and promote 0 Sysmiss 86 what, if anything, do you do to try to hold on to excellent employees? 0 86 -9 don’t know 0 1 the establishment does little to try to keep its top talent 0 3 the establishment usually works hard to keep its top talent 0 5 the establishment goes to great lengths to retain its top t 0 Sysmiss 86 main respondent's position in the firm Please complete the following information about the interviewee(s) 86 0 Administrative officer 1 Director 19 Manager 1 Principal Director 1 chief executive 3 co ordinater of finance 1 director 45 manager 11 no comment 1 owner 2 pharmacien 1 main respondent years working in the firm: 86 0 -9 don’t know 5 -8 refusal 0 1 less than 1 year 6 2 5 3 12 4 1 5 6 6 5 7 3 8 4 9 3 10 8 12 2 13 2 15 2 16 1 18 1 20 8 22 1 24 2 25 1 26 1 30 4 36 1 37 1 40 1 main respondent gender: 86 0 1 male 66 2 female 20 second respondent position in the firm: 0 0 second respondent years working in the firm 0 86 -9 don’t know 0 -8 refusal 0 1 less than 1 year 0 Sysmiss 86 second respondent gender 0 86 1 male 0 2 female 0 Sysmiss 86 can we provide the wb with your contact information? The World Bank might be interested in getting in touch with you to follow up on some aspects of this interview. Would you have any objection if we provide them with your contact information? Self-explanatory 86 0 1 yes 74 2 no 12 month Time face-to-face interview ends 86 0 4 15 9 22 10 19 11 20 12 10 day Time face-to-face interview ends 86 0 2 1 3 2 4 5 5 5 6 2 7 4 8 2 9 1 10 3 11 4 12 2 13 3 14 1 15 5 16 3 17 2 18 3 19 1 20 2 21 1 22 2 23 1 25 2 26 2 27 18 28 1 29 6 30 1 31 1 hour Time face-to-face interview ends 86 0 1 2 4 1 7 1 8 1 9 5 10 8 11 13 12 9 13 3 14 10 15 11 16 9 17 5 18 5 19 1 20 2 minutes Time face-to-face interview ends 86 0 0 20 5 8 9 1 10 6 15 6 20 1 25 1 30 16 35 2 36 1 38 1 40 2 42 1 45 11 50 7 55 1 57 1 perception of the questions regarding opinions and perceptions INTERVIEWERS PLEASE ANSWER AT END OF THE INTERVIEW 86 0 1 truthful 59 2 somewhat truthful 26 3 not truthful 1 the questions regarding figures (productivity and employment numbers): 86 0 1 are taken directly from establishment records 22 2 are estimates computed with some precision 52 3 are arbitrary and unreliable numbers 12 interviewer comments INTERVIEWER COMMENTS (Problems occurred/extraordinary circumstances which could influence results) 77 0 As mentioned in A.17 the informationn given does not seem to b e reliable 1 Evasive & unreliable answers 1 Good approach 1 1 Information given seems to be reliable 1 Interview was reliable and the figures were quite precisely calculated 1 Mr Kaudeer refused to give figures about expenses and profits which come directl 1 No Comments 2 No comment 15 No comments 1 No hesitation in giving the information 1 No hesitation to give answer 1 No problem 1 No reason 1 Nothing to inform 1 Respondent did not reveal all required information 1 Small enterprise in acommercial building with a unite of pruduction.The numbers 1 annual basic information 1 1 2 answer has not been given with pressision 1 can rely on information 1 can rely on it 1 comprehensif 1 friendly 1 gave all the information without hesitation 1 given all informations without hesitating 1 1 hesitated in giving the informations 1 information given seems to be reliable 2 interview too long it seem to be irritated 1 it appears that the received information are reliable. 1 most wellcome and seem interested 1 no comment 4 no comments 3 1 no problem 2 no problem encountered 1 no problem,the figures given are reliable 1 no problem,wiyh the of fiscal administration the respondent hesitated to reveal 1 no problems 1 no reason 1 1 nothing has to announce 1 nothing to say 1 refused to give answer with precisioin 1 reliable information 1 seems to be sincere 1 the director was quite reluctant to give the figures 1 the enterprise has just start to operate.the figures given are the estimation ca 1 the monsier was very co-operative 1 the owner need a place to continue to work 1 there is that him and his wife in the business 1 trustworthy person 1 this questionnaire was completed in: SUPERVISORS PLEASE ANSWER If answer is 1 then STOP HERE 86 0 1 one visit in face-to-face interview with one person 86 2 one visit in face-to-face interview with different managers 0 3 several visits 0 if option 2 or 3 in a.18, estimate duration of the whole interview: hours 0 86 Sysmiss 86 if option 2 or 3 in a.18, estimate duration of the whole interview 0 86 Sysmiss 86 panel 2005 86 0 1 yes 0 2 no 86 strict weights 86 0 weak weights 86 0 median weights 86 0 CONTROL INFORMATION [TO BE COMPLETED BEFORE INTERVIEW] Codification of a3x into regions of homogeneous regulation and or business environment conditions, for ex. into regional clusters 86 0 1 port louis 19 2 nord 9 3 est 18 4 ouest 3 5 centre 29 6 sud 8 7 q bornes - centre 0 8 curepipe – centre 0 9 vacoas / phoenix - centre 0 10 black river - west 0 11 savanne - south 0 12 grand port - south 0