SRB_2017_WBCS_v01_M DDI_SRB_2017_WBCS_v01_M Development Economics Data Group 2018-06-21 Nesstar Publisher Public Opinion Research Group Version 01 (June 2018) World Bank Group Country Survey 2017 SRB_2017_WBCS_v01_M Public Opinion Research Group Nesstar Publisher World Bank Group Svetlana Markova -- The World Bank Group Country Opinion Survey Program systematically measures and tracks the perceptions of the World Bank's clients, partners, and other stakeholders across the globe in client countries. The Public Opinion Research Group surveyed 29 countries in FY2012 (July 2011-June 2012), 41 countries in FY2013 (July 2012-June 2013), 42 countries in FY2014 (July 2013-June 2014), 35 countries in FY2015 (July 2014-June 2015), and 45 countries in FY2016 (July 2015-June 2016). In FY2017, surveys were conducted in 35 countries. Nearly all of the World Bank Group's client countries are surveyed in every three year cycle. Serbia Belgrade, Vojvodina, Central Serbia and South Serbia. Stakeholders of the World Bank Group in Serbia. Opinion leaders from national and local governments, multilateral/bilateral agencies, media, academia, the private sector, and civil society. Sample survey data [ssd] Ipsos Strategic Marketing From March to June 2017, 1008 stakeholders of the WBG in Serbia were invited to provide their opinions on the WBG’s work in the country by participating in a Country Opinion Survey. Participants were drawn from the Office of the President, Prime Minister; office of a minister; office of a parliamentarian; ministries/ministerial departments/implementation agencies; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/ contractors working on WBG-supported projects/programs; local governments; bilateral/ multilateral agencies; private sector organizations; private foundations; the financial sector/ private banks; NGOs/community based organizations; the media; independent government institutions; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. Other [oth] Data was collected via email and online. 28% Microdata Library Public Opinion Research Group (The World Bank Group). Serbia, World Bank Group Country Survey (WBCS) 2017, Ref. SRB_2017_WBCS_v01_M. Dataset downloaded from [URL] on [date]. The user of the data acknowledges that the original collector of the data, the authorized distributor of the data, and the relevant funding agency bear no responsibility for use of the data or for interpretations or inferences based upon such uses. serbia_cos_fy17_final_.NSDstat FY2017 Serbia Country Opinion Survey Data 280 339 Nesstar 200801 dataid 280 0 380 45999 In general would you say that Serbia is headed in ... ? In general would you say that Serbia is headed in ... ? 280 0 1 3 1 The right direction 157 2 The wrong direction 43 3 Not sure 80 Social protection (e.g., pensions, targeted social assistance) 280 0 0 1 0 No 247 1 Yes 33 Gender equity 280 0 0 1 0 No 275 1 Yes 5 Private sector development 280 0 0 1 0 No 209 1 Yes 71 Education 280 0 0 1 0 No 124 1 Yes 156 Public sector governance/reform (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform) 280 0 0 1 0 No 173 1 Yes 107 Global/regional integration 280 0 0 1 0 No 262 1 Yes 18 Food safety 280 0 0 1 0 No 270 1 Yes 10 Urban development 280 0 0 1 0 No 274 1 Yes 6 Energy 280 0 0 1 0 No 263 1 Yes 17 Water and sanitation 280 0 0 1 0 No 278 1 Yes 2 Pollution 280 0 0 1 0 No 272 1 Yes 8 Job creation/employment 280 0 0 1 0 No 220 1 Yes 60 Health 280 0 0 1 0 No 241 1 Yes 39 Financial markets 280 0 0 1 0 No 278 1 Yes 2 Transport (e.g., roads, bridges, transportation) 280 0 0 1 0 No 276 1 Yes 4 Agriculture and rural development 280 0 0 1 0 No 236 1 Yes 44 Trade and exports 280 0 0 1 0 No 278 1 Yes 2 Crime and violence 280 0 0 1 0 No 276 1 Yes 4 Natural resource management 280 0 0 1 0 No 267 1 Yes 13 Climate change (e.g., mitigation, adaptation) 280 0 0 1 0 No 276 1 Yes 4 Poverty reduction 280 0 0 1 0 No 251 1 Yes 29 Anti corruption 280 0 0 1 0 No 226 1 Yes 54 Judiciary reform 280 0 0 1 0 No 227 1 Yes 53 Economic growth 280 0 0 1 0 No 234 1 Yes 46 Disaster risk management 280 0 0 1 0 No 275 1 Yes 5 Equality of opportunity (i.e., social inclusion) 280 0 0 1 0 No 272 1 Yes 8 Disease (e.g., cancer, heart deficiencies) 280 0 0 1 0 No 277 1 Yes 3 Information and communications technology 280 0 0 1 0 No 263 1 Yes 17 Economic growth - Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Serbia? 280 0 0 1 0 No 102 1 Yes 178 Disaster risk management 280 0 0 1 0 No 279 1 Yes 1 Equality of opportunity (i.e., social inclusion) 280 0 0 1 0 No 232 1 Yes 48 Disease (e.g., cancer, heart deficiencies) 280 0 0 1 0 No 277 1 Yes 3 Information and communications technology 280 0 0 1 0 No 255 1 Yes 25 Social protection (e.g., pensions, targeted social assistance) 280 0 0 1 0 No 234 1 Yes 46 Agriculture and rural development 280 0 0 1 0 No 212 1 Yes 68 Trade and exports 280 0 0 1 0 No 267 1 Yes 13 Crime and violence 280 0 0 1 0 No 278 1 Yes 2 Climate change (e.g., mitigation, adaptation) 280 0 0 1 0 No 278 1 Yes 2 Transport (e.g., roads, bridges, transportation) 280 0 0 1 0 No 269 1 Yes 11 Energy 280 0 0 1 0 No 275 1 Yes 5 Anti corruption 280 0 0 1 0 No 222 1 Yes 58 Judiciary reform 280 0 0 1 0 No 256 1 Yes 24 Water and sanitation 280 0 0 1 0 No 279 1 Yes 1 Pollution 280 0 0 0 0 No 280 1 Yes 0 Job creation/employment 280 0 0 1 0 No 161 1 Yes 119 Health 280 0 0 1 0 No 266 1 Yes 14 Financial markets 280 0 0 1 0 No 278 1 Yes 2 Public sector governance/reform (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform) 280 0 0 1 0 No 245 1 Yes 35 Gender equity 280 0 0 1 0 No 275 1 Yes 5 Private sector development 280 0 0 1 0 No 214 1 Yes 66 Education 280 0 0 1 0 No 197 1 Yes 83 Global/regional integration 280 0 0 1 0 No 271 1 Yes 9 Food safety 280 0 0 1 0 No 277 1 Yes 3 Urban development 280 0 0 0 0 No 280 1 Yes 0 Natural resource management 280 0 0 1 0 No 268 1 Yes 12 Greater access to health and nutrition for citizens - World Bank Group's 'Shared Prosperity' goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country's population. Im 280 0 0 1 0 No 258 1 Yes 22 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 280 0 0 1 0 No 194 1 Yes 86 A growing middle class 280 0 0 1 0 No 218 1 Yes 62 Better opportunity for the poor who live in rural areas 280 0 0 1 0 No 243 1 Yes 37 Better opportunity for the poor who live in urban areas 280 0 0 1 0 No 267 1 Yes 13 Consistent economic growth 280 0 0 1 0 No 197 1 Yes 83 More reliable social safety net 280 0 0 1 0 No 243 1 Yes 37 Greater access to micro-finance for the poor 280 0 0 1 0 No 263 1 Yes 17 Greater voice and participation for citizens to help ensure greater accountability 280 0 0 1 0 No 259 1 Yes 21 Education and training that better ensure job opportunity 280 0 0 1 0 No 171 1 Yes 109 Better quality public services 280 0 0 1 0 No 268 1 Yes 12 Better employment opportunities for young people 280 0 0 1 0 No 233 1 Yes 47 Better employment opportunities for women 280 0 0 1 0 No 274 1 Yes 6 Other 280 0 0 1 0 No 276 1 Yes 4 Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Serbia?  A5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Serbia? (Select only ONE response) 280 0 1 5 1 A very big problem 165 2 A moderately big problem 93 3 A small problem 6 4 Not a problem at all 10 5 Don’t know 6 In your view, is climate change a very serious problem, somewhat serious, not too serious, or not a problem in your country? A6. In your view, is climate change a very serious problem, somewhat serious, not too serious, or not a problem in your country? (Select only ONE response) 280 0 1 5 1 A very serious problem 109 2 A somewhat serious problem 122 3 Not too serious problem 37 4 Not a problem 9 5 Don’t know 3 In your view, is early childhood development (i.e. nutrition, growth, care, and education) a very important, moderately important, slightly important, or not an important development priority in Serbia? A7. In your view, is early childhood development (i.e. nutrition, growth, care, and education) a very important, moderately important, slightly important, or not an important development priority in Serbia? (Select only ONE response) 280 0 1 4 1 A very important development priority 251 2 A moderately important development priority 24 3 A slightly important development priority 3 4 Not an important development priority 2 5 Don’t know 0 In your view, is improvement of business environment a very important, moderately important, slightly important, or not an important development priority in Serbia? A8. In your view, is improvement of business environment a very important, moderately important, slightly important, or not an important development priority in Serbia? (Select only ONE response) 280 0 1 5 1 A very important development priority 213 2 A moderately important development priority 58 3 A slightly important development priority 4 4 Not an important development priority 3 5 Don’t know 2 In your view, is improvement of infrastructure quality a very important, moderately important, slightly important, or not an important development priority in Serbia? A9. In your view, is improvement of infrastructure quality a very important, moderately important, slightly important, or not an important development priority in Serbia? (Select only ONE response) 280 0 1 5 1 A very important development priority 200 2 A moderately important development priority 73 3 A slightly important development priority 4 4 Not an important development priority 2 5 Don’t know 1 In your view, is improvement of energy security a very important, moderately important, slightly important, or not an important development priority in Serbia? A10. In your view, is improvement of energy security a very important, moderately important, slightly important, or not an important development priority in Serbia? (Select only ONE response) 280 0 1 5 1 A very important development priority 149 2 A moderately important development priority 114 3 A slightly important development priority 11 4 Not an important development priority 4 5 Don’t know 2 How familiar are you with the work of the World Bank Group in Serbia? 280 0 1 10 1 1 - Not familiar at all 3 2 2 10 3 3 19 4 4 21 5 5 51 6 6 36 7 7 52 8 8 40 9 9 21 10 10 - Extremely familiar 27 Overall, please rate your impression of the World Bank Group's effectiveness in Serbia. 250 30 1 10 1 1 - Not effective at all 3 2 2 5 3 3 5 4 4 18 5 5 30 6 6 44 7 7 52 8 8 51 9 9 17 10 10 - Very effective 25 11 Don`t know 30 To what extent do you believe the World Bank Group's staff is well prepared (e.g., skills and knowledge) to help Serbia solve its most complicated development challenges? 226 54 1 10 1 1 - To no degree at all 5 2 2 4 3 3 9 4 4 15 5 5 10 6 6 31 7 7 44 8 8 48 9 9 30 10 10 - To a very significant degree 30 11 Don`t know 54 Energy - When thinking about how the World Bank Group can have the most impact on development results in Serbia, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Serbia? 280 0 0 1 0 No 249 1 Yes 31 Water and sanitation 280 0 0 1 0 No 271 1 Yes 9 Pollution 280 0 0 1 0 No 264 1 Yes 16 Job creation/employment 280 0 0 1 0 No 199 1 Yes 81 Health 280 0 0 1 0 No 236 1 Yes 44 Financial markets 280 0 0 1 0 No 270 1 Yes 10 Social protection (e.g., pensions, targeted social assistance) 280 0 0 1 0 No 260 1 Yes 20 Gender equity 280 0 0 1 0 No 275 1 Yes 5 Private sector development 280 0 0 1 0 No 197 1 Yes 83 Education 280 0 0 1 0 No 182 1 Yes 98 Public sector governance/reform (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform) 280 0 0 1 0 No 210 1 Yes 70 Global/regional integration 280 0 0 1 0 No 261 1 Yes 19 Food safety 280 0 0 1 0 No 274 1 Yes 6 Urban development 280 0 0 1 0 No 275 1 Yes 5 Judiciary reform 280 0 0 1 0 No 241 1 Yes 39 Economic growth 280 0 0 1 0 No 219 1 Yes 61 Disaster risk management 280 0 0 1 0 No 270 1 Yes 10 Equality of opportunity (i.e., social inclusion) 280 0 0 1 0 No 265 1 Yes 15 Disease (e.g., cancer, heart deficiencies) 280 0 0 1 0 No 276 1 Yes 4 Information and communications technology 280 0 0 1 0 No 264 1 Yes 16 Transport (e.g., roads, bridges, transportation) 280 0 0 1 0 No 253 1 Yes 27 Agriculture and rural development 280 0 0 1 0 No 242 1 Yes 38 Trade and exports 280 0 0 1 0 No 277 1 Yes 3 Crime and violence 280 0 0 1 0 No 277 1 Yes 3 Natural resource management 280 0 0 1 0 No 271 1 Yes 9 Climate change (e.g., mitigation, adaptation) 280 0 0 1 0 No 268 1 Yes 12 Poverty reduction 280 0 0 1 0 No 239 1 Yes 41 Anti corruption 280 0 0 1 0 No 242 1 Yes 38 Bringing together different groups of stakeholders - Greatest Value - When thinking about the World Bank Group's role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Serbia? 280 0 0 1 0 No 258 1 Yes 22 Capacity development related to World Bank Group supported projects 280 0 0 1 0 No 217 1 Yes 63 Technical assistance (system oriented) 280 0 0 1 0 No 254 1 Yes 26 Policy advice, studies, analyses 280 0 0 1 0 No 251 1 Yes 29 Financial resources 280 0 0 1 0 No 217 1 Yes 63 Data and statistics 280 0 0 1 0 No 275 1 Yes 5 Promoting knowledge sharing 280 0 0 1 0 No 259 1 Yes 21 Implementation support 280 0 0 1 0 No 249 1 Yes 31 Mobilizing third party financial resources 280 0 0 1 0 No 269 1 Yes 11 Donor coordination 280 0 0 1 0 No 271 1 Yes 9 Other 280 0 0 0 0 No 280 1 Yes 0 Bringing together different groups of stakeholders - Second Greatest Value - When thinking about the World Bank Group's role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Serbia? 280 0 0 1 0 No 260 1 Yes 20 Capacity development related to World Bank Group supported projects 280 0 0 1 0 No 254 1 Yes 26 Technical assistance (system oriented) 280 0 0 1 0 No 237 1 Yes 43 Policy advice, studies, analyses 280 0 0 1 0 No 241 1 Yes 39 Financial resources 280 0 0 1 0 No 233 1 Yes 47 Data and statistics 280 0 0 1 0 No 257 1 Yes 23 Promoting knowledge sharing 280 0 0 1 0 No 260 1 Yes 20 Implementation support 280 0 0 1 0 No 247 1 Yes 33 Mobilizing third party financial resources 280 0 0 1 0 No 262 1 Yes 18 Donor coordination 280 0 0 1 0 No 273 1 Yes 7 Other 280 0 0 1 0 No 276 1 Yes 4 World Bank Group's processes too complex - Which of the following do you identify as the World Bank Group's greatest WEAKNESSES in its work in Serbia? 280 0 0 1 0 No 224 1 Yes 56 Not willing to honestly criticize policies and reform efforts in the country 280 0 0 1 0 No 213 1 Yes 67 Staff too inaccessible 280 0 0 1 0 No 273 1 Yes 7 World Bank Group's processes too slow (e.g., too bureaucratic in its operational policies and procedures) 280 0 0 1 0 No 226 1 Yes 54 Not aligned with other donors' work 280 0 0 1 0 No 272 1 Yes 8 Not aligned with country priorities 280 0 0 1 0 No 265 1 Yes 15 Not adequately sensitive to political/social realities in Serbia 280 0 0 1 0 No 241 1 Yes 39 Too influenced by developed countries 280 0 0 1 0 No 248 1 Yes 32 Not exploring alternative policy options 280 0 0 1 0 No 258 1 Yes 22 Not collaborating enough with stakeholders outside the Government 280 0 0 1 0 No 239 1 Yes 41 Its advice and strategies do not lend themselves to practical problem solving 280 0 0 1 0 No 262 1 Yes 18 Not enough public disclosure of its work 280 0 0 1 0 No 222 1 Yes 58 Arrogant in its approach 280 0 0 1 0 No 274 1 Yes 6 280 0 0 1 0 No 278 1 Yes 2 The credibility of its knowledge/data 280 0 0 1 0 No 276 1 Yes 4 Other 280 0 0 1 0 No 272 1 Yes 8 Don`t know 280 0 0 0 0 No 280 1 Yes 0 To what extent do you believe that the World Bank Group's work and support help the poorest in Serbia? 280 0 1 5 1 To a fully sufficient degree 15 2 To a somewhat sufficient degree 125 3 To a somewhat insufficient degree 47 4 To a very insufficient degree 27 5 Don`t know 66 Investment Project Financing (IPF) - How EFFECTIVE do you believe the following World Bank Group's instruments are in supporting the Serbia Government's efforts to reduce poverty? 183 97 1 10 1 1 - Not effective at all 5 2 2 6 3 3 9 4 4 6 5 5 21 6 6 18 7 7 37 8 8 38 9 9 19 10 10 - Very effective 24 11 N/A 97 Development Policy Financing (DPF) 177 103 1 10 1 1 - Not effective at all 6 2 2 6 3 3 9 4 4 9 5 5 18 6 6 26 7 7 33 8 8 33 9 9 25 10 10 - Very effective 12 11 N/A 103 Development Policy Financing (DPF) 158 122 1 10 1 1 - Not effective at all 6 2 2 5 3 3 9 4 4 11 5 5 11 6 6 25 7 7 27 8 8 26 9 9 26 10 10 - Very effective 12 11 N/A 122 Trust funds and grants 173 107 1 10 1 1 - Not effective at all 7 2 2 3 3 3 10 4 4 12 5 5 13 6 6 18 7 7 26 8 8 36 9 9 22 10 10 - Very effective 26 11 N/A 107 Guarantees 129 151 1 10 1 1 - Not effective at all 3 2 2 3 3 3 7 4 4 8 5 5 16 6 6 18 7 7 24 8 8 24 9 9 12 10 10 - Very effective 14 11 N/A 151 IFC Investment Services 146 134 1 10 1 1 - Not effective at all 6 2 2 6 3 3 8 4 4 11 5 5 21 6 6 17 7 7 20 8 8 27 9 9 18 10 10 - Very effective 12 11 N/A 134 IFC Advisory Services 164 116 1 10 1 1 - Not effective at all 5 2 2 11 3 3 6 4 4 12 5 5 17 6 6 20 7 7 25 8 8 26 9 9 27 10 10 - Very effective 15 11 N/A 116 Beneficiaries - In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? 280 0 0 1 0 No 192 1 Yes 88 Youth/university groups 280 0 0 1 0 No 258 1 Yes 22 Private sector 280 0 0 1 0 No 169 1 Yes 111 Local government 280 0 0 1 0 No 176 1 Yes 104 Local government 280 0 0 1 0 No 262 1 Yes 18 NGOs/Community Based Organizations 280 0 0 1 0 No 229 1 Yes 51 Academia/think tanks/research institutes 280 0 0 1 0 No 187 1 Yes 93 Parliament 280 0 0 1 0 No 267 1 Yes 13 Foundations 280 0 0 1 0 No 276 1 Yes 4 Media 280 0 0 1 0 No 249 1 Yes 31 Other 280 0 0 1 0 No 276 1 Yes 4 Don`t know 280 0 0 1 0 No 279 1 Yes 1 Overall the World Bank Group currently plays a relevant role in development in Serbia 250 30 1 10 1 1 - Strongly disagree 4 2 2 11 3 3 6 4 4 10 5 5 30 6 6 24 7 7 44 8 8 52 9 9 31 10 10 - Strongly agree 38 11 Don't know 30 The World Bank Group's work is aligned with what I consider the development priorities for Serbia 246 34 1 10 1 1 - Strongly disagree 7 2 2 5 3 3 12 4 4 19 5 5 33 6 6 22 7 7 47 8 8 52 9 9 25 10 10 - Strongly agree 24 11 Don't know 34 Responsiveness to needs 222 58 1 10 1 1 - To no degree at all 5 2 2 7 3 3 16 4 4 14 5 5 25 6 6 25 7 7 46 8 8 40 9 9 28 10 10 - To a very significant degree 16 11 Don't know 58 Flexibility (in terms of the institution's products and services) 213 67 1 10 1 1 - To no degree at all 4 2 2 13 3 3 19 4 4 17 5 5 36 6 6 31 7 7 32 8 8 27 9 9 21 10 10 - To a very significant degree 13 11 Don't know 67 Flexibility (in terms of changing country circumstances) 220 60 1 10 1 1 - To no degree at all 5 2 2 12 3 3 19 4 4 16 5 5 38 6 6 29 7 7 39 8 8 23 9 9 23 10 10 - To a very significant degree 16 11 Don't know 60 Being inclusive 205 75 1 10 1 1 - To no degree at all 4 2 2 9 3 3 11 4 4 15 5 5 30 6 6 23 7 7 30 8 8 35 9 9 24 10 10 - To a very significant degree 24 11 Don't know 75 230 50 1 10 1 1 - To no degree at all 5 2 2 10 3 3 12 4 4 14 5 5 25 6 6 28 7 7 33 8 8 42 9 9 37 10 10 - To a very significant degree 24 11 Don't know 50 Collaboration with the Government 222 58 1 10 1 1 - To no degree at all 3 2 2 1 3 3 4 4 4 5 5 5 14 6 6 16 7 7 27 8 8 53 9 9 53 10 10 - To a very significant degree 46 11 Don't know 58 The speed in which it gets things accomplished on the ground 222 58 1 10 1 1 - To no degree at all 3 2 2 13 3 3 20 4 4 18 5 5 38 6 6 30 7 7 39 8 8 26 9 9 21 10 10 - To a very significant degree 14 11 Don't know 58 Helping to bring discipline/effective supervision to implementation of investment projects 214 66 1 10 1 1 - To no degree at all 6 2 2 7 3 3 15 4 4 10 5 5 26 6 6 24 7 7 31 8 8 39 9 9 29 10 10 - To a very significant degree 27 11 Don't know 66 Collaboration with civil society 196 84 1 10 1 1 - To no degree at all 4 2 2 15 3 3 12 4 4 18 5 5 25 6 6 32 7 7 26 8 8 29 9 9 21 10 10 - To a very significant degree 14 11 Don't know 84 Staff accessibility 227 53 1 10 1 1 - To no degree at all 5 2 2 9 3 3 16 4 4 11 5 5 25 6 6 30 7 7 23 8 8 37 9 9 34 10 10 - To a very significant degree 37 11 Don't know 53 Collaboration with other donors and development partners 188 92 1 10 1 1 - To no degree at all 2 2 2 5 3 3 17 4 4 6 5 5 29 6 6 19 7 7 25 8 8 39 9 9 26 10 10 - To a very significant degree 20 11 Don't know 92 Collaboration with the private sector 170 110 1 10 1 1 - To no degree at all 1 2 2 9 3 3 18 4 4 12 5 5 29 6 6 22 7 7 22 8 8 28 9 9 17 10 10 - To a very significant degree 12 11 Don't know 110 Straightforwardness and honesty 219 61 1 10 1 1 - To no degree at all 5 2 2 10 3 3 12 4 4 5 5 5 28 6 6 18 7 7 34 8 8 41 9 9 28 10 10 - To a very significant degree 38 11 Don't know 61 Treating clients and stakeholders in Serbia with respect 227 53 1 10 1 1 - To no degree at all 6 2 2 6 3 3 3 4 4 7 5 5 14 6 6 13 7 7 31 8 8 35 9 9 41 10 10 - To a very significant degree 71 11 Don't know 53 Being a long-term partner 236 44 1 10 1 1 - To no degree at all 1 2 2 5 3 3 6 4 4 3 5 5 9 6 6 10 7 7 24 8 8 45 9 9 44 10 10 - To a very significant degree 89 11 Don't know 44 The World Bank Group does not do adequate follow through/follow-up - When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? 280 0 0 1 0 No 264 1 Yes 16 Political pressures and obstacles 280 0 0 1 0 No 194 1 Yes 86 Reforms are not well thought out in light of country challenges 280 0 0 1 0 No 171 1 Yes 109 Poor coordination within the Government 280 0 0 1 0 No 224 1 Yes 56 The Government works inefficiently 280 0 0 1 0 No 251 1 Yes 29 Poor donor coordination 280 0 0 1 0 No 267 1 Yes 13 The World Bank Group is not sensitive enough to political/social realities on the ground 280 0 0 1 0 No 229 1 Yes 51 Lack of/inadequate levels of capacity in Government 280 0 0 1 0 No 195 1 Yes 85 There is not an adequate level of citizen/civil society participation 280 0 0 1 0 No 247 1 Yes 33 The World Bank Group works too slowly 280 0 0 1 0 No 270 1 Yes 10 Poor coordination within the World Bank Group 280 0 0 1 0 No 265 1 Yes 15 Other 280 0 0 1 0 No 273 1 Yes 7 Social protection (e.g., pensions, targeted social assistance) - In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Serbia? 254 26 1 10 1 1 - Not important at all 7 2 2 11 3 3 8 4 4 2 5 5 34 6 6 32 7 7 28 8 8 36 9 9 29 10 10 - Very important 67 11 Don`t know 26 Gender equity 253 27 1 10 1 1 - Not important at all 14 2 2 7 3 3 17 4 4 11 5 5 39 6 6 28 7 7 30 8 8 33 9 9 36 10 10 - Very important 38 11 Don`t know 27 Private sector development 265 15 1 10 1 1 - Not important at all 2 2 2 2 3 3 5 4 4 3 5 5 13 6 6 19 7 7 24 8 8 53 9 9 54 10 10 - Very important 90 11 Don`t know 15 Education 265 15 1 10 1 1 - Not important at all 2 2 2 2 3 3 5 4 4 6 5 5 13 6 6 7 7 7 19 8 8 40 9 9 51 10 10 - Very important 120 11 Don`t know 15 Public sector governance/reform (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform) 266 14 1 10 1 1 - Not important at all 2 2 2 4 3 3 5 4 4 5 5 5 13 6 6 13 7 7 27 8 8 39 9 9 52 10 10 - Very important 106 11 Don`t know 14 Global/regional integration 262 18 1 10 1 1 - Not important at all 3 2 2 6 3 3 11 4 4 10 5 5 31 6 6 20 7 7 30 8 8 43 9 9 47 10 10 - Very important 61 11 Don`t know 18 Food safety 244 36 1 10 1 1 - Not important at all 6 2 2 5 3 3 12 4 4 5 5 5 34 6 6 27 7 7 36 8 8 41 9 9 34 10 10 - Very important 44 11 Don`t know 36 Urban development 251 29 1 10 1 1 - Not important at all 7 2 2 5 3 3 10 4 4 6 5 5 29 6 6 31 7 7 45 8 8 43 9 9 30 10 10 - Very important 45 11 Don`t know 29 Energy 263 17 1 10 1 1 - Not important at all 3 2 2 6 3 3 6 4 4 4 5 5 15 6 6 17 7 7 35 8 8 59 9 9 51 10 10 - Very important 67 11 Don`t know 17 Water and sanitation 253 27 1 10 1 1 - Not important at all 5 2 2 3 3 3 9 4 4 10 5 5 18 6 6 22 7 7 37 8 8 59 9 9 37 10 10 - Very important 53 11 Don`t know 27 Pollution 257 23 1 10 1 1 - Not important at all 5 2 2 2 3 3 6 4 4 4 5 5 17 6 6 21 7 7 24 8 8 60 9 9 48 10 10 - Very important 70 11 Don`t know 23 Job creation/employment 266 14 1 10 1 1 - Not important at all 3 2 2 2 3 3 3 4 4 3 5 5 15 6 6 11 7 7 24 8 8 48 9 9 57 10 10 - Very important 100 11 Don`t know 14 Health 261 19 1 10 1 1 - Not important at all 3 2 2 1 3 3 6 4 4 5 5 5 14 6 6 11 7 7 24 8 8 50 9 9 50 10 10 - Very important 97 11 Don`t know 19 Financial markets 248 32 1 10 1 1 - Not important at all 4 2 2 4 3 3 7 4 4 3 5 5 19 6 6 19 7 7 31 8 8 42 9 9 57 10 10 - Very important 62 11 Don`t know 32 Transport (e.g., roads, bridges, transportation) 261 19 1 10 1 1 - Not important at all 2 2 2 3 3 3 7 4 4 2 5 5 16 6 6 18 7 7 34 8 8 55 9 9 55 10 10 - Very important 69 11 Don`t know 19 Agriculture and rural development 254 26 1 10 1 1 - Not important at all 3 2 2 1 3 3 4 4 4 4 5 5 12 6 6 16 7 7 32 8 8 47 9 9 60 10 10 - Very important 75 11 Don`t know 26 Trade and exports 247 33 1 10 1 1 - Not important at all 5 2 2 3 3 3 8 4 4 10 5 5 28 6 6 24 7 7 36 8 8 47 9 9 47 10 10 - Very important 39 11 Don`t know 33 Crime and violence 242 38 1 10 1 1 - Not important at all 13 2 2 12 3 3 15 4 4 16 5 5 32 6 6 26 7 7 24 8 8 34 9 9 30 10 10 - Very important 40 11 Don`t know 38 Natural resource management 245 35 1 10 1 1 - Not important at all 9 2 2 9 3 3 14 4 4 11 5 5 29 6 6 33 7 7 30 8 8 32 9 9 40 10 10 - Very important 38 11 Don`t know 35 Climate change (e.g., mitigation, adaptation) 258 22 1 10 1 1 - Not important at all 6 2 2 7 3 3 10 4 4 8 5 5 22 6 6 24 7 7 24 8 8 49 9 9 50 10 10 - Very important 58 11 Don`t know 22 Poverty reduction 258 22 1 10 1 1 - Not important at all 2 2 2 3 3 3 6 4 4 4 5 5 13 6 6 9 7 7 27 8 8 35 9 9 46 10 10 - Very important 113 11 Don`t know 22 Anti corruption 252 28 1 10 1 1 - Not important at all 6 2 2 5 3 3 7 4 4 5 5 5 12 6 6 13 7 7 29 8 8 27 9 9 53 10 10 - Very important 95 11 Don`t know 28 Judiciary reform 251 29 1 10 1 1 - Not important at all 3 2 2 4 3 3 8 4 4 3 5 5 13 6 6 11 7 7 28 8 8 41 9 9 48 10 10 - Very important 92 11 Don`t know 29 Economic growth 259 21 1 10 1 1 - Not important at all 1 2 2 0 3 3 5 4 4 2 5 5 10 6 6 13 7 7 26 8 8 41 9 9 51 10 10 - Very important 110 11 Don`t know 21 Disaster risk management 253 27 1 10 1 1 - Not important at all 5 2 2 4 3 3 8 4 4 6 5 5 26 6 6 29 7 7 31 8 8 47 9 9 43 10 10 - Very important 54 11 Don`t know 27 Equality of opportunity (i.e., social inclusion) 252 28 1 10 1 1 - Not important at all 5 2 2 5 3 3 5 4 4 9 5 5 14 6 6 25 7 7 35 8 8 43 9 9 41 10 10 - Very important 70 11 Don`t know 28 Disease (e.g., cancer, heart deficiencies) 244 36 1 10 1 1 - Not important at all 7 2 2 8 3 3 9 4 4 10 5 5 27 6 6 30 7 7 24 8 8 38 9 9 36 10 10 - Very important 55 11 Don`t know 36 Information and communications technology 254 26 1 10 1 1 - Not important at all 6 2 2 1 3 3 10 4 4 8 5 5 18 6 6 16 7 7 27 8 8 41 9 9 58 10 10 - Very important 69 11 Don`t know 26 Social protection (e.g., pensions, targeted social assistance) - How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Serbia? 168 112 1 10 1 1 - Not effective at all 10 2 2 5 3 3 11 4 4 17 5 5 24 6 6 21 7 7 31 8 8 24 9 9 11 10 10 - Very effective 14 11 Don`t know 112 Gender equity 150 130 1 10 1 1 - Not effective at all 4 2 2 6 3 3 11 4 4 15 5 5 28 6 6 18 7 7 22 8 8 25 9 9 6 10 10 - Very effective 15 11 Don`t know 130 Private sector development 170 110 1 10 1 1 - Not effective at all 1 2 2 6 3 3 13 4 4 8 5 5 30 6 6 26 7 7 24 8 8 28 9 9 15 10 10 - Very effective 19 11 Don`t know 110 Education 180 100 1 10 1 1 - Not effective at all 4 2 2 8 3 3 14 4 4 17 5 5 32 6 6 25 7 7 18 8 8 28 9 9 17 10 10 - Very effective 17 11 Don`t know 100 Public sector governance/reform (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform) 197 83 1 10 1 1 - Not effective at all 4 2 2 8 3 3 5 4 4 15 5 5 25 6 6 25 7 7 29 8 8 34 9 9 28 10 10 - Very effective 24 11 Don`t know 83 Global/regional integration 159 121 1 10 1 1 - Not effective at all 6 2 2 10 3 3 7 4 4 7 5 5 22 6 6 17 7 7 25 8 8 26 9 9 19 10 10 - Very effective 20 11 Don`t know 121 Food safety 125 155 1 10 1 1 - Not effective at all 5 2 2 9 3 3 8 4 4 9 5 5 26 6 6 14 7 7 26 8 8 10 9 9 10 10 10 - Very effective 8 11 Don`t know 155 Urban development 146 134 1 10 1 1 - Not effective at all 6 2 2 8 3 3 10 4 4 9 5 5 28 6 6 18 7 7 24 8 8 16 9 9 20 10 10 - Very effective 7 11 Don`t know 134 Energy 161 119 1 10 1 1 - Not effective at all 5 2 2 6 3 3 6 4 4 9 5 5 21 6 6 27 7 7 18 8 8 30 9 9 22 10 10 - Very effective 17 11 Don`t know 119 Water and sanitation 135 145 1 10 1 1 - Not effective at all 5 2 2 7 3 3 8 4 4 9 5 5 22 6 6 21 7 7 19 8 8 22 9 9 11 10 10 - Very effective 11 11 Don`t know 145 Pollution 139 141 1 10 1 1 - Not effective at all 6 2 2 7 3 3 8 4 4 8 5 5 22 6 6 21 7 7 20 8 8 20 9 9 16 10 10 - Very effective 11 11 Don`t know 141 Job creation/employment 166 114 1 10 1 1 - Not effective at all 6 2 2 8 3 3 9 4 4 11 5 5 30 6 6 24 7 7 22 8 8 20 9 9 23 10 10 - Very effective 13 11 Don`t know 114 Health 163 117 1 10 1 1 - Not effective at all 7 2 2 9 3 3 11 4 4 10 5 5 28 6 6 24 7 7 20 8 8 18 9 9 22 10 10 - Very effective 14 11 Don`t know 117 Financial markets 149 131 1 10 1 1 - Not effective at all 2 2 2 7 3 3 2 4 4 8 5 5 20 6 6 22 7 7 23 8 8 25 9 9 22 10 10 - Very effective 18 11 Don`t know 131 Transport (e.g., roads, bridges, transportation) 171 109 1 10 1 1 - Not effective at all 2 2 2 6 3 3 5 4 4 8 5 5 19 6 6 23 7 7 25 8 8 28 9 9 32 10 10 - Very effective 23 11 Don`t know 109 Agriculture and rural development 158 122 1 10 1 1 - Not effective at all 5 2 2 6 3 3 6 4 4 12 5 5 27 6 6 23 7 7 23 8 8 26 9 9 18 10 10 - Very effective 12 11 Don`t know 122 Trade and exports 143 137 1 10 1 1 - Not effective at all 3 2 2 4 3 3 6 4 4 11 5 5 25 6 6 22 7 7 22 8 8 20 9 9 19 10 10 - Very effective 11 11 Don`t know 137 Crime and violence 124 156 1 10 1 1 - Not effective at all 7 2 2 16 3 3 8 4 4 13 5 5 19 6 6 19 7 7 14 8 8 13 9 9 7 10 10 - Very effective 8 11 Don`t know 156 Natural resource management 127 153 1 10 1 1 - Not effective at all 5 2 2 12 3 3 8 4 4 12 5 5 27 6 6 19 7 7 11 8 8 12 9 9 9 10 10 - Very effective 12 11 Don`t know 153 Climate change (e.g., mitigation, adaptation) 149 131 1 10 1 1 - Not effective at all 7 2 2 12 3 3 10 4 4 10 5 5 24 6 6 21 7 7 19 8 8 17 9 9 13 10 10 - Very effective 16 11 Don`t know 131 Poverty reduction 175 105 1 10 1 1 - Not effective at all 10 2 2 11 3 3 10 4 4 10 5 5 23 6 6 22 7 7 29 8 8 26 9 9 18 10 10 - Very effective 16 11 Don`t know 105 Anti corruption 156 124 1 10 1 1 - Not effective at all 12 2 2 14 3 3 18 4 4 12 5 5 24 6 6 15 7 7 17 8 8 19 9 9 13 10 10 - Very effective 12 11 Don`t know 124 Judiciary reform 157 123 1 10 1 1 - Not effective at all 11 2 2 16 3 3 13 4 4 12 5 5 21 6 6 26 7 7 18 8 8 12 9 9 17 10 10 - Very effective 11 11 Don`t know 123 Economic growth 178 102 1 10 1 1 - Not effective at all 8 2 2 8 3 3 8 4 4 9 5 5 15 6 6 25 7 7 25 8 8 31 9 9 24 10 10 - Very effective 25 11 Don`t know 102 Disaster risk management 153 127 1 10 1 1 - Not effective at all 6 2 2 7 3 3 8 4 4 15 5 5 23 6 6 16 7 7 18 8 8 24 9 9 22 10 10 - Very effective 14 11 Don`t know 127 Equality of opportunity (i.e., social inclusion) 155 125 1 10 1 1 - Not effective at all 5 2 2 11 3 3 7 4 4 12 5 5 26 6 6 18 7 7 18 8 8 23 9 9 17 10 10 - Very effective 18 11 Don`t know 125 To what extent does the World Bank Group's work help to achieve development results in Serbia? 240 40 1 10 1 1 - To no degree at all 4 2 2 6 3 3 5 4 4 13 5 5 33 6 6 29 7 7 50 8 8 46 9 9 30 10 10 - To a very significant degree 24 11 Don`t know 40 The World Bank Group's financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program-for-Results, etc.) meet the needs of Serbia 224 56 1 10 1 1 - Strongly disagree 8 2 2 9 3 3 17 4 4 14 5 5 31 6 6 41 7 7 37 8 8 36 9 9 13 10 10 - Strongly agree 18 11 Don`t know 56 The World Bank Group meets Serbia's needs for knowledge services (e.g., research, analysis, data, technical assistance) 238 42 1 10 1 1 - Strongly disagree 7 2 2 8 3 3 17 4 4 17 5 5 30 6 6 23 7 7 40 8 8 52 9 9 20 10 10 - Strongly agree 24 11 Don`t know 42 To what extent do you believe that Serbia received value for money from the World Bank Group's Reimbursable Advisory Services (RAS)? 172 108 1 10 1 1 - To no degree at all 5 2 2 3 3 3 13 4 4 14 5 5 23 6 6 19 7 7 39 8 8 22 9 9 20 10 10 - To a very significant degree 14 11 Don`t know 108 How frequently do you consult World Bank Group's knowledge work and activities in the work you do? 280 0 1 5 1 Weekly 28 2 Monthly 53 3 A few times a year 107 4 Rarely 72 5 Never 20 Are timely - In Serbia, to what extent do you believe that the World Bank Group's knowledge work and activities 217 63 1 10 1 1 - To no degree at all 3 2 2 6 3 3 13 4 4 19 5 5 41 6 6 27 7 7 37 8 8 30 9 9 22 10 10 - To a very significant degree 19 11 Don`t know 63 Include appropriate level of stakeholder involvement during preparation 216 64 1 10 1 1 - To no degree at all 5 2 2 11 3 3 13 4 4 14 5 5 33 6 6 27 7 7 40 8 8 33 9 9 22 10 10 - To a very significant degree 18 11 Don`t know 64 Lead to practical solutions 228 52 1 10 1 1 - To no degree at all 5 2 2 6 3 3 16 4 4 15 5 5 26 6 6 27 7 7 52 8 8 35 9 9 28 10 10 - To a very significant degree 18 11 Don`t know 52 Are accessible (well written and easy to understand) 225 55 1 10 1 1 - To no degree at all 3 2 2 4 3 3 15 4 4 14 5 5 34 6 6 23 7 7 38 8 8 37 9 9 33 10 10 - To a very significant degree 24 11 Don`t know 55 Are source of relevant information on global good practices 229 51 1 10 1 1 - To no degree at all 3 2 2 2 3 3 10 4 4 8 5 5 14 6 6 23 7 7 39 8 8 55 9 9 39 10 10 - To a very significant degree 36 11 Don`t know 51 Are relevant to country challenges 225 55 1 10 1 1 - To no degree at all 5 2 2 5 3 3 8 4 4 18 5 5 29 6 6 26 7 7 36 8 8 41 9 9 30 10 10 - To a very significant degree 27 11 Don`t know 55 Are adequately disseminated 207 73 1 10 1 1 - To no degree at all 5 2 2 7 3 3 18 4 4 12 5 5 33 6 6 35 7 7 30 8 8 26 9 9 26 10 10 - To a very significant degree 15 11 Don`t know 73 Are translated enough into local language 199 81 1 10 1 1 - To no degree at all 5 2 2 12 3 3 22 4 4 23 5 5 23 6 6 21 7 7 25 8 8 28 9 9 24 10 10 - To a very significant degree 16 11 Don`t know 81 Are adaptable to Serbia's specific development challenges and country circumstances 216 64 1 10 1 1 - To no degree at all 7 2 2 7 3 3 19 4 4 17 5 5 37 6 6 27 7 7 36 8 8 28 9 9 19 10 10 - To a very significant degree 19 11 Don`t know 64 Overall, how significant a contribution do you believe the World Bank Group`s knowledge work and activities make to development results in your country? 241 39 1 10 1 1 - Not significant at all 6 2 2 0 3 3 11 4 4 18 5 5 33 6 6 38 7 7 44 8 8 52 9 9 15 10 10 - Very significant 24 11 Don`t know 39 Overall, how would you rate the technical quality of the World Bank Group`s knowledge work and activities? 235 45 1 10 1 1 - Very low technical quality 3 2 2 2 3 3 2 4 4 10 5 5 23 6 6 27 7 7 46 8 8 60 9 9 30 10 10 - Very high technical quality 32 11 Don`t know 45 The World Bank Group disburses funds promptly 163 117 1 10 1 1 - Strongly disagree 1 2 2 1 3 3 2 4 4 7 5 5 11 6 6 11 7 7 24 8 8 25 9 9 39 10 10 - Strongly agree 42 11 Don`t know 117 The World Bank Group effectively monitors and evaluates the projects and programs it supports 220 60 1 10 1 1 - Strongly disagree 5 2 2 1 3 3 8 4 4 5 5 5 14 6 6 25 7 7 35 8 8 49 9 9 39 10 10 - Strongly agree 39 11 Don`t know 60 The World Bank Group's approvals and reviews are done in a timely fashion 176 104 1 10 1 1 - Strongly disagree 2 2 2 0 3 3 4 4 4 10 5 5 18 6 6 15 7 7 26 8 8 34 9 9 40 10 10 - Strongly agree 27 11 Don`t know 104 The World Bank Group's 'Safeguard Policy' requirements are reasonable 148 132 1 10 1 1 - Strongly disagree 3 2 2 2 3 3 6 4 4 6 5 5 11 6 6 14 7 7 22 8 8 25 9 9 31 10 10 - Strongly agree 28 11 Don`t know 132 The World Bank Group's conditions on its lending are reasonable 177 103 1 10 1 1 - Strongly disagree 5 2 2 8 3 3 4 4 4 6 5 5 16 6 6 24 7 7 20 8 8 41 9 9 24 10 10 - Strongly agree 29 11 Don`t know 103 The World Bank Group takes decisions quickly in Serbia 196 84 1 10 1 1 - Strongly disagree 3 2 2 7 3 3 8 4 4 19 5 5 17 6 6 35 7 7 31 8 8 34 9 9 22 10 10 - Strongly agree 20 11 Don`t know 84 Working with the World Bank Group increases Serbia's institutional capacity 228 52 1 10 1 1 - Strongly disagree 6 2 2 6 3 3 4 4 4 8 5 5 14 6 6 22 7 7 31 8 8 48 9 9 36 10 10 - Strongly agree 53 11 Don`t know 52 Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank Group makes appropriate use of them 159 121 1 10 1 1 - Strongly disagree 4 2 2 3 3 3 6 4 4 6 5 5 16 6 6 21 7 7 18 8 8 28 9 9 27 10 10 - Strongly agree 30 11 Don`t know 121 The World Bank Group provides effective implementation support (i.e., supervision of projects) 209 71 1 10 1 1 - Strongly disagree 3 2 2 5 3 3 4 4 4 7 5 5 15 6 6 18 7 7 25 8 8 45 9 9 42 10 10 - Strongly agree 45 11 Don`t know 71 To what extent do you believe that the World Bank Group's work helps to find solutions that promote private public partnerships in Serbia? 189 91 1 10 1 1 - To no degree at all 5 2 2 5 3 2 12 4 4 19 5 5 21 6 6 30 7 7 40 8 8 28 9 9 13 10 10 - To a very significant degree 16 11 Don`t know 91 To what extent do you believe the World Bank Group measures and corrects its work in real time in Serbia? 171 109 1 10 1 1 - To no degree at all 4 2 2 4 3 2 9 4 4 18 5 5 17 6 6 23 7 7 34 8 8 31 9 9 19 10 10 - To a very significant degree 12 11 Don`t know 109 Offer more innovative knowledge services - Which of the following SHOULD the World Bank Group do to make itself of greater value in Serbia? 280 0 0 1 0 No 235 1 Yes 45 Collaborate more effectively with Government clients (e.g., national, state, local) 280 0 0 1 0 No 234 1 Yes 46 Work faster 280 0 0 1 0 No 258 1 Yes 22 Reduce the complexity of obtaining World Bank Group financing 280 0 0 1 0 No 208 1 Yes 72 Increase availability of Reimbursable Advisory Services (RAS) 280 0 0 1 0 No 266 1 Yes 14 Help to bring discipline/effective supervision to implementation of investment projects 280 0 0 1 0 No 210 1 Yes 70 Offer more innovative financial products 280 0 0 1 0 No 245 1 Yes 35 Ensure greater selectivity in its work 280 0 0 1 0 No 275 1 Yes 5 Provide more adequate data/knowledge/statistics/figures on Serbia's economy 280 0 0 1 0 No 253 1 Yes 27 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 280 0 0 1 0 No 253 1 Yes 27 Reach out more to groups outside of Government 280 0 0 1 0 No 226 1 Yes 54 Increase the level of capacity development in the country 280 0 0 1 0 No 215 1 Yes 65 Improve the quality of its experts as related to Serbia's specific challenges 280 0 0 1 0 No 240 1 Yes 40 Other 280 0 0 1 0 No 273 1 Yes 7 When considering the combination of services that the World Bank Group offers in Serbia, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Serbia? 280 0 1 6 1 Financial services 55 2 Knowledge products 113 3 Convening services 17 4 None of the above 6 5 The combination is appropriate for Serbia 60 6 Don`t know 29 Local radio - How do you get most of your information about economic and social development issues in Serbia? 280 0 0 1 0 No 276 1 Yes 4 International radio 280 0 0 0 0 No 280 1 Yes 0 Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 280 0 0 1 0 No 223 1 Yes 57 International newspapers 280 0 0 1 0 No 265 1 Yes 15 Local television 280 0 0 1 0 No 241 1 Yes 39 Internet 280 0 0 1 0 No 66 1 Yes 214 Periodicals 280 0 0 1 0 No 235 1 Yes 45 International television 280 0 0 1 0 No 262 1 Yes 18 Local newspapers 280 0 0 1 0 No 247 1 Yes 33 Other 280 0 0 1 0 No 255 1 Yes 25 World Bank Group's publications and other written materials - How would you prefer to receive information from the World Bank Group? 280 0 0 1 0 No 215 1 Yes 65 e-Newsletters 280 0 0 1 0 No 148 1 Yes 132 World Bank Group's seminars/workshops/conferences 280 0 0 1 0 No 183 1 Yes 97 Mobile phones 280 0 0 1 0 No 274 1 Yes 6 Direct contact with World Bank Group (i.e., face to face meetings/discussions) 280 0 0 1 0 No 219 1 Yes 61 World Bank Group's website 280 0 0 1 0 No 211 1 Yes 69 Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 280 0 0 1 0 No 246 1 Yes 34 Other 280 0 0 0 0 No 280 1 Yes 0 Are you aware of the World Bank Group`s Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions? 280 0 1 2 1 Yes 79 2 No 201 Do you have reliable access to the Internet? 280 0 1 2 1 Yes 276 2 No 4 Do you use/have you used the World Bank Group website? 280 0 1 2 1 Yes 233 2 No 47 Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, Twitter, YouTube, and Flickr)? 280 0 1 2 1 Yes 58 2 No 222 Have you visited the 'World Bank Serbia' Facebook page? 280 0 1 2 1 Yes 82 2 No 198 Which Internet connection do you use primarily when visiting a World Bank Group website? 233 47 1 2 1 High speed/WiFi 230 2 Dial-up 3 Sysmiss 47 How frequently do you consult the World Bank Group's website and/or social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) for information/knowledge that you can use in your work? 280 0 1 5 1 Weekly 19 2 Monthly 61 3 A few times a year 66 4 Rarely 84 5 Never 50 I find the World Bank Group's websites easy to navigate. (Only answer if you have used a World Bank Group website) 206 74 1 10 1 1 - Strongly disagree 1 2 2 4 3 3 4 4 4 14 5 5 24 6 6 26 7 7 36 8 8 41 9 9 25 10 10 - Strongly agree 31 11 Don`t know 74 211 69 1 10 1 1 - Strongly disagree 1 2 2 1 3 3 2 4 4 8 5 5 13 6 6 22 7 7 33 8 8 53 9 9 38 10 10 - Strongly agree 40 11 Don`t know 69 The World Bank Group's social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) are valuable sources of information about the institution 103 177 1 10 1 1 - Strongly disagree 2 2 2 2 3 3 5 4 4 4 5 5 18 6 6 6 7 7 14 8 8 20 9 9 11 10 10 - Strongly agree 21 11 Don`t know 177 When I need information from the World Bank Group I know how to find it (e.g., whom to call, where to reach them, etc.) 229 51 1 10 1 1 - Strongly disagree 2 2 2 5 3 3 7 4 4 5 5 5 20 6 6 22 7 7 20 8 8 46 9 9 36 10 10 - Strongly agree 66 11 Don`t know 51 The World Bank Group is responsive to my information requests and inquiries 140 140 1 10 1 1 - Strongly disagree 5 2 2 5 3 3 3 4 4 5 5 5 15 6 6 8 7 7 7 8 8 29 9 9 21 10 10 - Strongly agree 42 11 Don`t know 140 Which of the following best describes your current position? 280 0 1 19 1 Office of the President, Prime Minister 5 2 Office of Minister 7 3 Office of Parliamentarian 12 4 Employee of a Ministry, Ministerial Department or Implementa 52 5 Project Management Unit (PMU) overseeing implementation of p 20 6 Local Government Office or Staff 28 7 Bilateral/Multilateral Agency 13 8 Private Sector Organization 27 9 Private Foundation 5 10 Financial Sector/Private Bank 3 11 NGO/Community Based Organization 31 12 Media (press, radio, TV, web, etc.) 20 13 Independent Government Institution (i.e., Regulatory Agency, 8 14 Trade Union 3 15 Faith-Based Group 0 16 Youth Group 0 17 Academia/Research Institute/Think Tank 41 18 Judiciary Branch 3 19 Other 2 Please identify the primary specialization of your work. 280 0 1 20 1 Water 2 2 Social protection and labor 15 3 Fragility, conflict and violence 5 4 Environment and natural resources 9 5 Public-private partnerships 2 6 Education 25 7 Health, nutrition, and population 10 8 Energy and extractives 11 9 Macroeconomics and fiscal management 25 10 Trade and competitiveness 10 11 Finance and markets 23 12 Gender 2 13 Transport and ICT 20 14 Urban, rural, and social development 18 15 Governance 42 16 Poverty 6 17 Jobs 6 18 Agriculture 15 19 Climate change 1 20 Generalist (specialized in multiple sectors) 33 21 Other 0 Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? 280 0 1 2 1 Yes 112 2 No 168 Which of the following agencies of the World Bank Group do you primarily engage with in Serbia? 280 0 1 5 1 The World Bank (IBRD) 218 2 The International Finance Corporation (IFC) 24 3 The Multilateral Investment Guarantee Agency (MIGA) 3 4 Other 1 5 None 34 Do your projects involve both the World Bank and the IFC? (If YES please go to Question H6; If NO please go to H7) 280 0 1 2 1 Yes 93 2 No 187 If yes, what was your view of how the two institutions work together in Serbia? 93 187 1 4 1 The two institutions work well together 51 2 The way the two institutions work together needs improvement 18 3 The two institutions do not work well together 0 4 Don`t know 24 Sysmiss 187 Observer (i.e., follow in media, discuss in informal conversations, etc.) - Which of the following describes most of your exposure to the World Bank Group in Serbia? 280 0 0 1 0 No 227 1 Yes 53 280 0 0 1 0 No 204 1 Yes 76 Engage in World Bank Group related/sponsored events/activities 280 0 0 1 0 No 209 1 Yes 71 Collaborate as part of my professional duties 280 0 0 1 0 No 133 1 Yes 147 Use World Bank Group website for information, data, research, etc. 280 0 0 1 0 No 235 1 Yes 45 What's your gender? 280 0 1 2 1 Female 147 2 Male 133 Which best represents your geographic location? 280 0 1 4 1 Belgrade 214 2 Vojvodina 34 3 Central Serbia 16 4 South Serbia 16 Which of the following best describes your current position? 280 0 1 11 1 Office of the President/ Prime Minister/ Minister 12 2 Office of Parliamentarian 12 3 Employee of a Ministry 52 4 PMU/ Consultant/ Contractor 20 5 Local Government 28 6 Bilateral/ Multilateral Agency 13 7 Private Sector/ Financial Sector/ Private Bank 30 8 CSO 39 9 Media 20 10 Academia/ Research Institute/ Think Tank 41 11 Other 13 Which best represents your geographic location? 280 0 1 2 1 Belgrade 214 2 Other 66 Mean of indicators 276 4 1 10 Please identify the primary specialization of your work. 280 0 1 2 1 Governance 42 2 Other 238