BIH_2017_WBCS_v01_M DDI_BIH_2017_WBCS_v01_M_WB Development Economics Data Group 2018-07-10 Nesstar Publisher Version 01 (July 2018) World Bank Group Country Survey 2017 WBCS 2017 BIH_2017_WBCS_v01_M Public Opinion Research Group Nesstar Publisher World Bank Group Svetlana Markova Country Opinion Survey The World Bank Group Country Opinion Survey Program systematically measures and tracks the perceptions of the World Bank's clients, partners, and other stakeholders across the globe in client countries. The Public Opinion Research Group surveyed 29 countries in FY2012 (July 2011-June 2012), 41 countries in FY2013 (July 2012-June 2013), 42 countries in FY2014 (July 2013-June 2014), 35 countries in FY2015 (July 2014-June 2015), and 45 countriesin FY2016 (July 2015-June 2016). In FY2017, surveys were conducted in 35 countries. Nearly all of the World Bank Group's client countries are surveyed in every three year cycle. - v01: edited and anonymous data for public distribution. Bosnia and Herzegovina Federation of Bosnia and Herzegovina, Republika Srpska, Brcko District and Other. Stakeholders of the World Bank Group in Bosnia and Herzegovina Opinion leaders from national and local governments, multilateral/bilateral agencies, media, academia, the private sector, and civil society. Sample survey data [ssd] Prime Communications Other [oth] English Via Courier and email/online. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’14 (response rate was 36%, N=109). Data were weighted to reach the same stakeholder composition in two years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other” stakeholder category were not included either. As a result, mean ratings, percentages of respondents, and the total number of respondents in both years are slightly different from those of the original data reported in the FY’14 COS report and the non-weighted data presented in appendices A, B, C, D, and F. For the weighted stakeholder breakdown and year comparison results, please refer to Appendix E (page 88). 40% The user of the data acknowledges that the original collector of the data, the authorized distributor of the data, and the relevant funding agency bear no responsibility for use of the data or for interpretations or inferences based upon such uses. bosnia_and_herzegovina_cos_fy17_final_.NSDstat 98 322 Nesstar 200801 id 98 0 101 198 In general would you say that Bosnia and Herzegovina is headed in ... ? 96 2 1 3 1 The right direction 16 2 The wrong direction 40 3 Not sure 40 -99 1 Sysmiss 1 Climate change 97 1 0 0 0 97 -99 1 Gender equity 97 1 0 1 0 94 1 3 -99 1 Private sector development 97 1 0 1 0 88 1 9 -99 1 Education 97 1 0 1 0 70 1 27 -99 1 Public sector governance/reform 97 1 0 1 0 72 1 25 -99 1 European integration 97 1 0 1 0 81 1 16 -99 1 Urban development 97 1 0 0 0 97 -99 1 Energy 97 1 0 1 0 91 1 6 -99 1 Water and sanitation 97 1 0 1 0 95 1 2 -99 1 Reducing pollution 97 1 0 1 0 96 1 1 -99 1 Job creation/employment 97 1 0 1 0 54 1 43 -99 1 Health 97 1 0 1 0 88 1 9 -99 1 Financial markets 97 1 0 1 0 96 1 1 -99 1 Transport 97 1 0 1 0 89 1 8 -99 1 Agriculture and rural development 97 1 0 1 0 88 1 9 -99 1 Trade and exports 97 1 0 1 0 95 1 2 -99 1 Reducing crime and violence 97 1 0 1 0 90 1 7 -99 1 Natural resource management 97 1 0 1 0 88 1 9 -99 1 Social protection 97 1 0 1 0 91 1 6 -99 1 Poverty reduction 97 1 0 1 0 83 1 14 -99 1 Fighting corruption 97 1 0 1 0 59 1 38 -99 1 Judiciary reform 97 1 0 1 0 82 1 15 -99 1 Economic growth 97 1 0 1 0 64 1 33 -99 1 Disaster risk management 97 1 0 0 0 97 -99 1 Equality of opportunity 97 1 0 1 0 96 1 1 -99 1 Information and communications technology 97 1 0 0 0 97 -99 1 Economic growth 96 2 0 1 0 56 1 40 -99 1 Sysmiss 1 Disaster risk management 96 2 0 1 0 95 1 1 -99 1 Sysmiss 1 Equality of opportunity 96 2 0 1 0 89 1 7 -99 1 Sysmiss 1 Information and communications technology 96 2 0 1 0 93 1 3 -99 1 Sysmiss 1 Social protection 96 2 0 1 0 83 1 13 -99 1 Sysmiss 1 Health 96 2 0 1 0 93 1 3 -99 1 Sysmiss 1 Trade and exports 96 2 0 1 0 92 1 4 -99 1 Sysmiss 1 Reducing crime and violence 96 2 0 1 0 93 1 3 -99 1 Sysmiss 1 Climate change 96 2 0 0 0 96 -99 1 Sysmiss 1 Transport 96 2 0 1 0 93 1 3 -99 1 Sysmiss 1 Energy 96 2 0 1 0 92 1 4 -99 1 Sysmiss 1 Fighting corruption 96 2 0 1 0 66 1 30 -99 1 Sysmiss 1 Judiciary reform 96 2 0 1 0 86 1 10 -99 1 Sysmiss 1 Water and sanitation 96 2 0 0 0 96 -99 1 Sysmiss 1 Reducing pollution 96 2 0 0 0 96 -99 1 Sysmiss 1 Job creation/employment 96 2 0 1 0 40 1 56 -99 1 Sysmiss 1 Agriculture and rural development 96 2 0 1 0 74 1 22 -99 1 Sysmiss 1 Financial markets 96 2 0 0 0 96 -99 1 Sysmiss 1 Public sector governance/reform 96 2 0 1 0 86 1 10 -99 1 Sysmiss 1 Gender equity 96 2 0 1 0 95 1 1 -99 1 Sysmiss 1 Private sector development 96 2 0 1 0 71 1 25 -99 1 Sysmiss 1 Education 96 2 0 1 0 71 1 25 -99 1 Sysmiss 1 European integration 96 2 0 1 0 85 1 11 -99 1 Sysmiss 1 Urban development 96 2 0 1 0 94 1 2 -99 1 Sysmiss 1 Natural resource management 96 2 0 1 0 86 1 10 -99 1 Sysmiss 1 Greater access to health and nutrition for citizens 93 5 0 0 0 93 -99 1 Sysmiss 4 Better quality public services 93 5 0 1 0 87 1 6 -99 1 Sysmiss 4 A growing middle class 93 5 0 1 0 79 1 14 -99 1 Sysmiss 4 Better opportunity for the poor who live in rural areas 93 5 0 1 0 87 1 6 -99 1 Sysmiss 4 Better opportunity for the poor who live in urban areas 93 5 0 1 0 91 1 2 -99 1 Sysmiss 4 Consistent economic growth 93 5 0 1 0 60 1 33 -99 1 Sysmiss 4 Political stability 93 5 0 1 0 54 1 39 -99 1 Sysmiss 4 More reliable social safety net 93 5 0 1 0 88 1 5 -99 1 Sysmiss 4 Greater access to micro-finance for the poor 93 5 0 0 0 93 -99 1 Sysmiss 4 Greater voice and participation for citizens to help ensure greater accountability 93 5 0 1 0 86 1 7 -99 1 Sysmiss 4 Education and training that better ensure job opportunity 93 5 0 1 0 68 1 25 -99 1 Sysmiss 4 Better entrepreneurial opportunities 93 5 0 1 0 75 1 18 -99 1 Sysmiss 4 Better employment opportunities for young people 93 5 0 1 0 69 1 24 -99 1 Sysmiss 4 Better employment opportunities for women 93 5 0 1 0 91 1 2 -99 1 Sysmiss 4 Other 93 5 0 1 0 91 1 2 -99 1 Sysmiss 4 Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Bosnia and Herzegovina? 96 2 1 5 1 A very big problem 54 2 A moderately big problem 28 3 A small problem 7 4 Not a problem at all 5 5 Don’t know 2 -99 1 Sysmiss 1 In your view, is climate change a very serious problem, somewhat serious, not too serious, or not a problem in your country? 96 2 1 5 1 A very serious problem 36 2 A somewhat serious problem 24 3 Not too serious problem 23 4 Not a problem 9 5 Don’t know 4 -99 1 Sysmiss 1 In your view, is early childhood development (i.e. nutrition, growth, care, and education) a very important, moderately important, slightly important, or not an important development priority in Bosnia and Herzegovina? 96 2 1 5 1 A very important development priority 75 2 A moderately important development priority 14 3 A slightly important development priority 6 4 Not an important development priority 0 5 Don't know 1 -99 1 Sysmiss 1 How familiar are you with the work of the World Bank Group in Bosnia and Herzegovina? To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 96 2 1 10 1 Not familiar at all 2 2 5 3 9 4 8 5 16 6 10 7 20 8 13 9 8 10 Extremely familiar 5 -99 1 Sysmiss 1 Overall, please rate your impression of the World Bank Group's effectiveness in Bosnia and Herzegovina. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 83 15 1 10 1 Not effective at all 2 2 3 3 6 4 14 5 11 6 11 7 16 8 9 9 7 10 Very effective 4 -99 1 11 Don't know 13 Sysmiss 1 To what extent do you believe the World Bank Group's staff is well prepared (e.g., skills and knowledge) to help Bosnia and Herzegovina solve its most complicated development challenges? To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 78 20 1 10 1 To no degree at all 2 3 5 4 7 5 11 6 7 7 13 8 14 9 10 10 To a very significant degree 9 -99 1 11 Don't know 18 Sysmiss 1 Economic growth 96 2 0 1 0 51 1 45 -99 1 Sysmiss 1 Water and sanitation 96 2 0 1 0 93 1 3 -99 1 Sysmiss 1 Reducing pollution 96 2 0 1 0 93 1 3 -99 1 Sysmiss 1 Job creation/employment 96 2 0 1 0 54 1 42 -99 1 Sysmiss 1 Health 96 2 0 1 0 90 1 6 -99 1 Sysmiss 1 Financial markets 96 2 0 1 0 94 1 2 -99 1 Sysmiss 1 Social protection 96 2 0 1 0 89 1 7 -99 1 Sysmiss 1 Gender equity 96 2 0 0 0 96 -99 1 Sysmiss 1 Private sector development 96 2 0 1 0 69 1 27 -99 1 Sysmiss 1 Education 96 2 0 1 0 76 1 20 -99 1 Sysmiss 1 Public sector governance/reform 96 2 0 1 0 68 1 28 -99 1 Sysmiss 1 European integration 96 2 0 1 0 89 1 7 -99 1 Sysmiss 1 Urban development 96 2 0 0 0 96 -99 1 Sysmiss 1 Judiciary reform 96 2 0 1 0 88 1 8 -99 1 Sysmiss 1 Energy 96 2 0 1 0 93 1 3 -99 1 Sysmiss 1 Disaster risk management 96 2 0 1 0 93 1 3 -99 1 Sysmiss 1 Equality of opportunity 96 2 0 1 0 91 1 5 -99 1 Sysmiss 1 Information and communications technology 96 2 0 1 0 93 1 3 -99 1 Sysmiss 1 Transport 96 2 0 1 0 87 1 9 -99 1 Sysmiss 1 Agriculture and rural development 96 2 0 1 0 80 1 16 -99 1 Sysmiss 1 Trade and exports 96 2 0 0 0 96 -99 1 Sysmiss 1 Reducing crime and violence 96 2 0 1 0 93 1 3 -99 1 Sysmiss 1 Natural resource management 96 2 0 1 0 86 1 10 -99 1 Sysmiss 1 Climate change 96 2 0 1 0 95 1 1 -99 1 Sysmiss 1 Poverty reduction 96 2 0 1 0 84 1 12 -99 1 Sysmiss 1 Fighting corruption 96 2 0 1 0 77 1 19 -99 1 Sysmiss 1 Bringing together different groups of stakeholders 89 9 0 1 0 79 1 10 -99 1 Sysmiss 8 Capacity development related to World Bank Group supported projects 89 9 0 1 0 54 1 35 -99 1 Sysmiss 8 Stand-alone technical assistance (system oriented) 89 9 0 1 0 86 1 3 -99 1 Sysmiss 8 Policy advice, studies, analyses 89 9 0 1 0 81 1 8 -99 1 Sysmiss 8 Financial resources 89 9 0 1 0 68 1 21 -99 1 Sysmiss 8 Data and statistics 89 9 0 1 0 87 1 2 -99 1 Sysmiss 8 Promoting knowledge sharing 89 9 0 1 0 88 1 1 -99 1 Sysmiss 8 Implementation support 89 9 0 1 0 87 1 2 -99 1 Sysmiss 8 Mobilizing third party financial resources 89 9 0 1 0 85 1 4 -99 1 Sysmiss 8 Donor coordination 89 9 0 1 0 88 1 1 -99 1 Sysmiss 8 Other 89 9 0 1 0 87 1 2 -99 1 Sysmiss 8 Bringing together different groups of stakeholders 88 10 0 1 0 78 1 10 -99 1 Sysmiss 9 Capacity development related to World Bank Group supported projects 88 10 0 1 0 72 1 16 -99 1 Sysmiss 9 Stand-alone technical assistance (system oriented) 88 10 0 1 0 83 1 5 -99 1 Sysmiss 9 Policy advice, studies, analyses 88 10 0 1 0 81 1 7 -99 1 Sysmiss 9 Financial resources 88 10 0 1 0 69 1 19 -99 1 Sysmiss 9 Data and statistics 88 10 0 1 0 83 1 5 -99 1 Sysmiss 9 Promoting knowledge sharing 88 10 0 1 0 82 1 6 -99 1 Sysmiss 9 Implementation support 88 10 0 1 0 78 1 10 -99 1 Sysmiss 9 Mobilizing third party financial resources 88 10 0 1 0 83 1 5 -99 1 Sysmiss 9 Donor coordination 88 10 0 1 0 85 1 3 -99 1 Sysmiss 9 Other 88 10 0 1 0 86 1 2 -99 1 Sysmiss 9 Not aligned with country priorities 93 5 0 1 0 80 1 13 -99 1 Sysmiss 4 Not willing to honestly criticize policies and reform efforts in the country 93 5 0 1 0 72 1 21 -99 1 Sysmiss 4 Staff too inaccessible 93 5 0 1 0 91 1 2 -99 1 Sysmiss 4 World Bank Group's processes too slow 93 5 0 1 0 83 1 10 -99 1 Sysmiss 4 Not aligned with other development partners'work 93 5 0 1 0 88 1 5 -99 1 Sysmiss 4 World Bank Group's processes too complex 93 5 0 1 0 80 1 13 -99 1 Sysmiss 4 Not adequately sensitive to political/social realities in Bosnia and Herzegovina 93 5 0 1 0 75 1 18 -99 1 Sysmiss 4 Too influenced by developed countries 93 5 0 1 0 77 1 16 -99 1 Sysmiss 4 Not exploring alternative policy options 93 5 0 1 0 87 1 6 -99 1 Sysmiss 4 Not collaborating enough with stakeholders outside the Government 93 5 0 1 0 80 1 13 -99 1 Sysmiss 4 Its advice and strategies do not lend themselves to practical problem solving 93 5 0 1 0 81 1 12 -99 1 Sysmiss 4 Not enough public disclosure of its work 93 5 0 1 0 86 1 7 -99 1 Sysmiss 4 Arrogant in its approach 93 5 0 1 0 90 1 3 -99 1 Sysmiss 4 The credibility of its knowledge/data 93 5 0 1 0 92 1 1 -99 1 Sysmiss 4 Other 93 5 0 1 0 91 1 2 -99 1 Sysmiss 4 Don't know 93 5 0 1 0 85 1 8 -99 1 Sysmiss 4 To what extent do you believe that the World Bank Group's work and support help the poorest in Bosnia and Herzegovina? 96 2 1 5 1 To a fully sufficient degree 2 2 To a somewhat sufficient degree 19 3 To a somewhat insufficient degree 22 4 To a very insufficient degree 29 5 Don't know 24 Sysmiss 2 Investment Project Financing 59 39 1 10 1 Not effective at all 2 3 5 4 2 5 10 6 6 7 13 8 11 9 5 10 Very effective 5 -99 2 11 N/A 30 Sysmiss 7 Development Policy Financing 52 46 1 10 1 Not effective at all 1 2 1 3 4 4 3 5 12 6 10 7 9 8 7 9 2 10 Very effective 3 -99 3 11 N/A 35 Sysmiss 8 Program-for-Results Financing 33 65 1 10 1 Not effective at all 1 3 3 4 3 5 6 6 5 7 5 8 6 9 3 10 Very effective 1 -99 3 11 N/A 55 Sysmiss 7 Trust funds and grants 45 53 1 10 1 Not effective at all 1 2 1 3 6 4 1 5 6 6 9 7 10 8 3 9 6 10 Very effective 2 -99 2 11 N/A 44 Sysmiss 7 Guarantees 35 63 1 9 1 Not effective at all 1 2 1 3 5 5 5 6 9 7 4 8 6 9 4 10 Very effective 0 -99 3 11 N/A 53 Sysmiss 7 IFC Investment Services 46 52 1 10 1 Not effective at all 1 3 4 4 6 5 7 6 3 7 11 8 9 9 4 10 Very effective 1 -99 1 11 N/A 45 Sysmiss 6 IFC Advisory Services 53 45 1 10 1 Not effective at all 1 2 1 3 4 4 2 5 6 6 10 7 12 8 14 9 2 10 Very effective 1 11 N/A 37 Sysmiss 8 Beneficiaries 94 4 0 1 0 63 1 31 Sysmiss 4 Youth/university groups 94 4 0 1 0 78 1 16 Sysmiss 4 Private sector 94 4 0 1 0 55 1 39 Sysmiss 4 Local government 94 4 0 1 0 72 1 22 Sysmiss 4 Donor community 94 4 0 1 0 90 1 4 Sysmiss 4 NGOs/Community Based Organizations 94 4 0 1 0 86 1 8 Sysmiss 4 Academia/think tanks/research institutes 94 4 0 1 0 66 1 28 Sysmiss 4 Parliament 94 4 0 1 0 89 1 5 Sysmiss 4 Foundations 94 4 0 1 0 93 1 1 Sysmiss 4 Media 94 4 0 1 0 82 1 12 Sysmiss 4 Other 94 4 0 1 0 89 1 5 Sysmiss 4 Don't know 94 4 0 1 0 88 1 6 Sysmiss 4 Overall the World Bank Group currently plays a relevant role in development in Bosnia and Herzegovina To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 83 15 1 10 1 Strongly disagree 2 2 5 3 5 4 8 5 14 6 10 7 10 8 9 9 11 10 Strongly agree 9 11 Don't know 10 Sysmiss 5 The World Bank Group's work is aligned with what I consider the development priorities for Bosnia and Herzegovina To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 76 22 1 10 1 Strongly disagree 1 2 4 3 6 4 12 5 12 6 8 7 14 8 8 9 6 10 Strongly agree 5 -99 2 11 Don't know 15 Sysmiss 5 Responsiveness to needs To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 70 28 1 10 1 To no degree at all 1 2 5 3 4 4 4 5 15 6 7 7 10 8 14 9 8 10 To a very significant degree 2 -99 3 11 Don't know 19 Sysmiss 6 Flexibility (in terms of the institution's products and services) To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 63 35 1 10 1 To no degree at all 1 2 3 3 6 4 10 5 12 6 9 7 11 8 7 9 2 10 To a very significant degree 2 -99 3 11 Don't know 23 Sysmiss 9 Flexibility (in terms of changing country circumstances) To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 63 35 1 10 1 To no degree at all 2 2 4 3 4 4 9 5 9 6 11 7 12 8 7 9 3 10 To a very significant degree 2 -99 3 11 Don't know 23 Sysmiss 9 Being inclusive To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 62 36 1 10 1 To no degree at all 2 2 1 3 7 4 5 5 4 6 11 7 15 8 9 9 6 10 To a very significant degree 2 -99 3 11 Don't know 24 Sysmiss 9 Openness (sharing data and other information) To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 72 26 2 10 1 To no degree at all 0 2 3 3 3 4 1 5 6 6 12 7 10 8 18 9 13 10 To a very significant degree 6 -99 4 11 Don't know 14 Sysmiss 8 Collaboration with the Government To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 72 26 1 10 1 To no degree at all 3 2 1 3 1 4 4 5 7 6 6 7 12 8 19 9 12 10 To a very significant degree 7 -99 3 11 Don't know 15 Sysmiss 8 The speed in which it gets things accomplished on the ground To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 64 34 1 10 1 To no degree at all 2 2 1 3 7 4 5 5 8 6 6 7 17 8 13 9 3 10 To a very significant degree 2 -99 3 11 Don't know 22 Sysmiss 9 Helping to bring discipline/effective supervision to implementation of investment projects To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 56 42 1 10 1 To no degree at all 1 2 1 3 5 4 3 5 7 6 4 7 7 8 13 9 11 10 To a very significant degree 4 -99 4 11 Don't know 29 Sysmiss 9 Collaboration with civil society To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 55 43 1 10 1 To no degree at all 3 2 4 3 5 4 4 5 11 6 8 7 8 8 8 9 2 10 To a very significant degree 2 -99 3 11 Don't know 29 Sysmiss 11 Staff accessibility To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 66 32 1 10 1 To no degree at all 1 2 2 4 1 5 8 6 7 7 6 8 13 9 11 10 To a very significant degree 17 -99 3 11 Don't know 21 Sysmiss 8 Collaboration with other development partners To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 54 44 1 10 1 To no degree at all 2 2 2 3 2 4 3 5 5 6 3 7 16 8 14 9 5 10 To a very significant degree 2 -99 3 11 Don't know 32 Sysmiss 9 Collaboration with the private sector To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 53 45 1 10 1 To no degree at all 3 2 1 3 2 4 7 5 13 6 3 7 12 8 10 9 1 10 To a very significant degree 1 -99 4 11 Don't know 32 Sysmiss 9 Straightforwardness and honesty To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 67 31 1 10 1 To no degree at all 4 2 4 3 2 4 3 5 9 6 5 7 11 8 13 9 8 10 To a very significant degree 8 -99 2 11 Don't know 22 Sysmiss 7 Treating clients and stakeholders in Bosnia and Herzegovina with respect To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 61 37 1 10 1 To no degree at all 3 3 5 4 3 5 6 6 6 7 7 8 6 9 14 10 To a very significant degree 11 -99 2 11 Don't know 27 Sysmiss 8 Being a long-term partner To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check "Don't know". 66 32 1 10 1 To no degree at all 3 2 1 3 2 4 3 5 6 6 7 7 8 8 10 9 10 10 To a very significant degree 16 -99 2 11 Don't know 24 Sysmiss 6 Lack of/inadequate levels of capacity in Government 91 7 0 1 0 75 1 16 -99 1 Sysmiss 6 Political pressures and obstacles 91 7 0 1 0 57 1 34 -99 1 Sysmiss 6 Reforms are not well thought out in light of country challenges 91 7 0 1 0 62 1 29 -99 1 Sysmiss 6 Poor coordination within the Government 91 7 0 1 0 74 1 17 -99 1 Sysmiss 6 The Government works inefficiently 91 7 0 1 0 65 1 26 -99 1 Sysmiss 6 Poor coordination among development partners 91 7 0 1 0 81 1 10 -99 1 Sysmiss 6 The World Bank Group is not sensitive enough to political/social realities on the ground 91 7 0 1 0 76 1 15 -99 1 Sysmiss 6 The World Bank Group does not do adequate follow through/follow-up 91 7 0 1 0 85 1 6 -99 1 Sysmiss 6 There is not an adequate level of citizen/civil society participation 91 7 0 1 0 81 1 10 -99 1 Sysmiss 6 The World Bank Group works too slowly 91 7 0 1 0 88 1 3 -99 1 Sysmiss 6 Poor coordination within the World Bank Group 91 7 0 1 0 88 1 3 -99 1 Sysmiss 6 Other 91 7 0 0 0 91 -99 1 Sysmiss 6 Social protection 77 21 1 10 1 3 2 3 4 3 5 8 6 6 7 7 8 21 9 8 10 18 -99 4 11 Don't know 7 Sysmiss 10 Gender equity 75 23 1 10 1 5 2 4 3 10 4 8 5 16 6 10 7 6 8 11 9 2 10 3 -99 5 11 Don't know 8 Sysmiss 10 Private sector development 80 18 1 10 1 1 3 1 4 2 5 4 6 4 7 5 8 17 9 18 10 28 -99 3 11 Don't know 4 Sysmiss 11 Education 78 20 4 10 1 0 4 2 5 9 6 6 7 5 8 14 9 15 10 27 -99 3 11 Don't know 8 Sysmiss 9 Public sector governance/reform 79 19 1 10 1 2 3 1 4 1 5 4 6 3 7 8 8 10 9 15 10 35 -99 2 11 Don't know 8 Sysmiss 9 European integration 78 20 1 10 1 5 2 2 3 5 4 2 5 8 6 8 7 8 8 13 9 9 10 18 -99 2 11 Don't know 8 Sysmiss 10 Urban development 72 26 1 10 1 2 2 1 3 2 4 1 5 15 6 16 7 6 8 15 9 6 10 8 -99 4 11 Don't know 11 Sysmiss 11 Energy 73 25 1 10 1 2 2 2 3 4 4 1 5 10 6 11 7 9 8 15 9 6 10 13 -99 2 11 Don't know 13 Sysmiss 10 Water and sanitation 75 23 1 10 1 2 2 3 3 3 4 1 5 12 6 5 7 13 8 16 9 11 10 9 -99 2 11 Don't know 11 Sysmiss 10 Reducing pollution 74 24 1 10 1 1 2 2 3 4 5 9 6 11 7 8 8 11 9 13 10 15 -99 3 11 Don't know 9 Sysmiss 12 Job creation/employment 81 17 1 10 1 1 3 1 4 2 5 2 6 3 7 3 8 15 9 15 10 39 -99 2 11 Don't know 7 Sysmiss 8 Health 77 21 1 10 1 2 3 2 4 2 5 7 6 4 7 8 8 19 9 16 10 17 -99 2 11 Don't know 9 Sysmiss 10 Financial markets 76 22 1 10 1 4 2 3 3 5 4 2 5 8 6 2 7 11 8 15 9 13 10 13 -99 3 11 Don't know 9 Sysmiss 10 Transport 78 20 1 10 1 1 3 3 4 1 5 6 6 8 7 8 8 13 9 16 10 22 -99 3 11 Don't know 7 Sysmiss 10 Agriculture and rural development 79 19 1 10 1 3 2 1 5 5 6 8 7 8 8 13 9 17 10 24 -99 2 11 Don't know 8 Sysmiss 9 Trade and exports 76 22 1 10 1 4 2 1 3 1 4 2 5 11 6 4 7 11 8 19 9 11 10 12 -99 2 11 Don't know 10 Sysmiss 10 Reducing crime and violence 72 26 1 10 1 4 3 6 4 5 5 9 6 10 7 7 8 8 9 8 10 15 -99 5 11 Don't know 13 Sysmiss 8 Natural resource management 77 21 1 10 1 9 3 4 4 5 5 10 6 6 7 8 8 17 9 8 10 10 -99 1 11 Don't know 11 Sysmiss 9 Climate change 78 20 1 10 1 6 2 1 3 4 4 5 5 8 6 9 7 9 8 10 9 15 10 11 -99 2 11 Don't know 7 Sysmiss 11 Poverty reduction 82 16 1 10 1 2 4 1 5 5 6 2 7 4 8 16 9 20 10 32 -99 1 11 Don't know 6 Sysmiss 9 Fighting corruption 77 21 1 10 1 1 2 1 3 1 4 1 5 3 6 4 7 3 8 16 9 9 10 38 11 Don't know 12 Sysmiss 9 Judiciary reform 76 22 1 10 1 3 2 2 3 3 4 3 5 2 6 6 7 3 8 16 9 9 10 29 -99 1 11 Don't know 11 Sysmiss 10 Economic growth 77 21 1 10 1 1 5 1 6 5 7 2 8 16 9 14 10 38 -99 2 11 Don't know 10 Sysmiss 9 Disaster risk management 74 24 1 10 1 2 2 3 4 2 5 12 6 5 7 14 8 12 9 10 10 14 -99 3 11 Don't know 12 Sysmiss 9 Equality of opportunity 77 21 1 10 1 3 2 2 3 5 4 4 5 8 6 8 7 13 8 10 9 9 10 15 -99 3 11 Don't know 9 Sysmiss 9 Information and communications technology 76 22 1 10 1 3 3 3 4 5 5 11 6 4 7 13 8 15 9 10 10 12 -99 4 11 Don't know 9 Sysmiss 9 Social protection If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 42 56 1 9 1 Not effective at all 4 2 2 3 5 4 1 5 7 6 8 7 6 8 6 9 3 10 Very effective 0 -99 5 11 Don't know 42 Sysmiss 9 Gender equity If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 29 69 1 10 1 Not effective at all 5 2 1 3 3 4 2 5 3 6 6 7 4 8 4 10 Very effective 1 -99 5 11 Don't know 55 Sysmiss 9 Private sector development If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 44 54 1 10 1 Not effective at all 4 3 5 4 3 5 7 6 5 7 10 8 6 9 3 10 Very effective 1 -99 5 11 Don't know 39 Sysmiss 10 Public sector governance/reform If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 53 45 1 10 1 Not effective at all 1 2 4 3 6 4 4 5 10 6 8 7 5 8 9 9 3 10 Very effective 3 -99 5 11 Don't know 33 Sysmiss 7 European integration If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 39 59 1 10 1 Not effective at all 4 3 3 4 5 5 6 6 8 7 4 8 5 9 2 10 Very effective 2 -99 5 11 Don't know 45 Sysmiss 9 Urban development If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 35 63 1 9 1 Not effective at all 6 2 3 3 2 4 2 5 5 6 7 7 3 8 4 9 3 10 Very effective 0 -99 6 11 Don't know 48 Sysmiss 9 Energy If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 37 61 1 10 1 Not effective at all 5 2 1 3 4 4 3 5 4 6 7 7 4 8 5 9 3 10 Very effective 1 -99 5 11 Don't know 46 Sysmiss 10 Water and sanitation If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 40 58 1 9 1 Not effective at all 5 3 3 4 4 5 3 6 5 7 5 8 11 9 4 10 Very effective 0 -99 6 11 Don't know 44 Sysmiss 8 Reducing pollution If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 36 62 1 9 1 Not effective at all 3 2 3 3 4 4 2 5 2 6 9 7 3 8 7 9 3 10 Very effective 0 -99 5 11 Don't know 49 Sysmiss 8 Job creation/employment If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 48 50 1 10 1 Not effective at all 5 2 2 3 6 4 6 5 5 6 2 7 6 8 12 9 3 10 Very effective 1 -99 5 11 Don't know 36 Sysmiss 9 Health If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 41 57 1 9 1 Not effective at all 5 2 3 3 2 4 4 5 2 6 4 7 7 8 11 9 3 10 Very effective 0 -99 5 11 Don't know 43 Sysmiss 9 Financial markets If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 41 57 1 9 1 Not effective at all 7 2 1 3 2 4 3 5 3 6 3 7 10 8 6 9 6 10 Very effective 0 -99 5 11 Don't know 43 Sysmiss 9 Transport If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 45 53 1 10 1 Not effective at all 2 2 2 3 2 4 2 5 6 6 5 7 7 8 10 9 7 10 Very effective 2 -99 5 11 Don't know 41 Sysmiss 7 Agriculture and rural development If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 41 57 1 9 1 Not effective at all 5 2 1 3 4 4 5 5 1 6 6 7 4 8 10 9 5 10 Very effective 0 -99 5 11 Don't know 43 Sysmiss 9 Trade and exports If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 35 63 1 9 1 Not effective at all 6 2 2 3 4 4 2 5 1 6 6 7 4 8 7 9 3 10 Very effective 0 -99 5 11 Don't know 49 Sysmiss 9 Reducing crime and violence If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 32 66 1 10 1 Not effective at all 7 2 4 3 3 4 1 5 4 6 5 7 6 8 1 10 Very effective 1 -99 5 11 Don't know 52 Sysmiss 9 Natural resource management If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 33 65 1 9 1 Not effective at all 9 2 2 3 4 4 1 5 3 6 3 7 4 8 6 9 1 10 Very effective 0 -99 6 11 Don't know 49 Sysmiss 10 Climate change If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 36 62 1 10 1 Not effective at all 6 2 3 3 5 4 1 5 3 6 4 7 7 8 5 9 1 10 Very effective 1 -99 5 11 Don't know 48 Sysmiss 9 Poverty reduction If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 45 53 1 10 1 Not effective at all 5 2 2 3 5 4 6 5 5 6 6 7 3 8 5 9 5 10 Very effective 3 -99 6 11 Don't know 38 Sysmiss 9 Fighting corruption If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 43 55 1 10 1 Not effective at all 9 2 1 3 7 4 3 5 3 6 7 7 5 8 3 9 3 10 Very effective 2 -99 6 11 Don't know 40 Sysmiss 9 Judiciary reform If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 36 62 1 10 1 Not effective at all 8 2 3 3 6 4 4 5 3 6 4 7 3 8 2 9 2 10 Very effective 1 -99 5 11 Don't know 48 Sysmiss 9 Economic growth If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 45 53 1 10 1 Not effective at all 4 2 2 3 3 4 3 5 4 6 9 7 4 8 9 9 5 10 Very effective 2 -99 5 11 Don't know 38 Sysmiss 10 Disaster risk management If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 36 62 1 10 1 Not effective at all 7 2 2 3 2 4 1 5 3 6 5 7 5 8 5 9 5 10 Very effective 1 -99 5 11 Don't know 48 Sysmiss 9 Equality of opportunity If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 34 64 1 10 1 Not effective at all 5 3 3 4 3 5 5 6 6 7 2 8 7 9 2 10 Very effective 1 -99 5 11 Don't know 50 Sysmiss 9 Information and communications technology If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 34 64 1 9 1 Not effective at all 7 2 1 3 3 4 1 5 5 6 5 7 3 8 6 9 3 10 Very effective 0 -99 5 11 Don't know 51 Sysmiss 8 To what extent does the World Bank Group's work help to achieve development results in Bosnia and Herzegovina? 68 30 1 10 1 To no degree at all 1 2 2 3 9 4 3 5 7 6 10 7 12 8 13 9 8 10 To a very significant degree 3 -99 2 11 Don't know 22 Sysmiss 6 The World Bank Group's financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program-for-Results, etc.) meet the needs of Bosnia and Herzegovina 69 29 1 10 1 Strongly disagree 4 2 1 3 10 4 7 5 9 6 13 7 8 8 10 9 4 10 Strongly agree 3 -99 2 11 Don't know 21 Sysmiss 6 The World Bank Group meets Bosnia and Herzegovina's needs for knowledge services (e.g., research, analysis, data, technical assistance) 67 31 1 10 1 Strongly disagree 2 2 2 3 8 4 5 5 7 6 7 7 16 8 11 9 6 10 Strongly agree 3 -99 2 11 Don't know 22 Sysmiss 7 How frequently do you consult World Bank Group's knowledge work and activities in the work you do? To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 91 7 1 5 1 Weekly 9 2 Monthly 14 3 A few times a year 38 4 Rarely 21 5 Never 9 -99 2 Sysmiss 5 Are timely To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 54 44 1 10 1 To no degree at all 1 2 2 3 5 4 2 5 7 6 8 7 14 8 8 9 4 10 To a very significant degree 3 -99 8 11 Don't know 26 Sysmiss 10 Include appropriate level of stakeholder involvement during preparation To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 52 46 1 10 1 To no degree at all 2 2 2 3 4 4 2 5 4 6 6 7 12 8 7 9 8 10 To a very significant degree 5 -99 7 11 Don't know 30 Sysmiss 9 Lead to practical solutions To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 55 43 1 10 1 To no degree at all 2 2 3 3 4 4 3 5 6 6 5 7 15 8 7 9 6 10 To a very significant degree 4 -99 7 11 Don't know 26 Sysmiss 10 Are well written and easy to understand To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 56 42 1 10 1 To no degree at all 1 2 2 3 3 4 1 5 6 6 5 7 12 8 14 9 7 10 To a very significant degree 5 -99 7 11 Don't know 25 Sysmiss 10 Are source of relevant information on global good practices To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 58 40 2 10 1 To no degree at all 0 2 1 3 2 4 2 5 4 6 6 7 10 8 14 9 10 10 To a very significant degree 9 -99 6 11 Don't know 24 Sysmiss 10 Are relevant to country challenges To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 59 39 1 10 1 To no degree at all 1 2 1 3 3 4 2 5 8 6 10 7 10 8 10 9 10 10 To a very significant degree 4 -99 7 11 Don't know 22 Sysmiss 10 Are adequately disseminated To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 46 52 1 10 1 To no degree at all 2 2 1 3 6 4 2 5 10 6 6 7 7 8 7 9 3 10 To a very significant degree 2 -99 7 11 Don't know 35 Sysmiss 10 Are translated enough into local language To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 49 49 1 10 1 To no degree at all 3 2 3 3 4 4 4 5 8 6 3 7 5 8 5 9 7 10 To a very significant degree 7 -99 7 11 Don't know 33 Sysmiss 9 Are adaptable to Bosnia and Herzegovina's specific development challenges and country circumstances To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 58 40 1 10 1 To no degree at all 1 2 3 3 6 4 3 5 4 6 6 7 16 8 10 9 6 10 To a very significant degree 3 -99 7 11 Don't know 23 Sysmiss 10 Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities (both global and local) make to development results in your country? To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 67 31 1 10 1 Not significant at all 1 2 2 3 7 4 4 5 9 6 5 7 16 8 15 9 5 10 Very significant 3 -99 3 11 Don't know 23 Sysmiss 5 Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 66 32 2 10 1 Very low technical quality 0 2 1 3 2 4 4 5 6 6 6 7 16 8 16 9 11 10 Very high technical quality 4 -99 3 11 Don't know 23 Sysmiss 6 The World Bank Group disburses funds promptly 41 57 1 10 1 Strongly disagree 2 2 2 3 1 4 2 5 6 6 1 7 5 8 14 9 4 10 Strongly agree 4 -99 2 11 Don't know 48 Sysmiss 7 The World Bank Group effectively monitors and evaluates the projects and programs it supports To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 53 45 1 10 1 Strongly disagree 1 3 1 4 2 5 5 6 2 7 9 8 14 9 12 10 Strongly agree 7 -99 2 11 Don't know 36 Sysmiss 7 The World Bank Group's approvals and reviews are done in a timely fashion To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 46 52 1 10 1 Strongly disagree 2 4 2 5 1 6 5 7 10 8 10 9 11 10 Strongly agree 5 -99 2 11 Don't know 44 Sysmiss 6 The World Bank Group's Safeguard Policy requirements are reasonable To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 43 55 1 10 1 Strongly disagree 2 3 1 5 6 6 3 7 7 8 12 9 8 10 Strongly agree 4 -99 2 11 Don't know 46 Sysmiss 7 The World Bank Group's conditions on its lending are reasonable To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 46 52 1 10 1 Strongly disagree 3 2 1 3 2 5 4 6 2 7 11 8 6 9 14 10 Strongly agree 3 -99 2 11 Don't know 43 Sysmiss 7 The World Bank Group takes decisions quickly in Bosnia and Herzegovina To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 48 50 2 10 1 Strongly disagree 0 2 2 3 1 4 3 5 8 6 5 7 10 8 12 9 6 10 Strongly agree 1 -99 5 11 Don't know 38 Sysmiss 7 Working with the World Bank Group increases Bosnia and Herzegovina's institutional capacity To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 60 38 1 10 1 Strongly disagree 2 2 1 3 2 4 2 5 3 6 7 7 19 8 10 9 7 10 Strongly agree 7 -99 2 11 Don't know 29 Sysmiss 7 Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank Group makes appropriate use of them To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 35 63 1 10 1 Strongly disagree 1 4 3 5 1 6 4 7 8 8 6 9 8 10 Strongly agree 4 -99 2 11 Don't know 54 Sysmiss 7 The World Bank Group provides effective implementation support (i.e., supervision of projects) To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 46 52 1 10 1 Strongly disagree 2 4 1 5 3 6 4 7 4 8 12 9 13 10 Strongly agree 7 -99 2 11 Don't know 43 Sysmiss 7 To what extent do you believe that the World Bank Group's work helps to find solutions that promote public private partnerships in Bosnia and Herzegovina? To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 43 55 1 10 1 To no degree at all 3 2 2 3 5 4 1 5 6 6 8 7 9 8 6 9 2 10 To a very significant degree 1 -99 2 11 Don't know 47 Sysmiss 6 To what extent do you believe the World Bank Group measures and corrects its work in real time in Bosnia and Herzegovina? To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check "Don't know". 43 55 1 10 1 To no degree at all 2 3 4 4 5 5 4 6 5 7 13 8 4 9 5 10 To a very significant degree 1 -99 2 11 Don't know 47 Sysmiss 6 Ensure greater selectivity in its work 89 9 0 1 0 75 1 14 -99 1 Sysmiss 8 Collaborate more effectively with Government clients 89 9 0 1 0 71 1 18 -99 1 Sysmiss 8 Work faster 89 9 0 1 0 85 1 4 -99 1 Sysmiss 8 Reduce the complexity of obtaining World Bank Group financing 89 9 0 1 0 69 1 20 -99 1 Sysmiss 8 Help to bring discipline/effective supervision to implementation of investment projects 89 9 0 1 0 75 1 14 -99 1 Sysmiss 8 Offer more innovative financial products 89 9 0 1 0 76 1 13 -99 1 Sysmiss 8 Offer more innovative knowledge services 89 9 0 1 0 83 1 6 -99 1 Sysmiss 8 Provide more adequate data/knowledge/statistics/figures on Bosnia and Herzegovina's economy 89 9 0 1 0 80 1 9 -99 1 Sysmiss 8 Improve the competitiveness of its financing compared to markets 89 9 0 1 0 76 1 13 -99 1 Sysmiss 8 Reach out more to groups outside of Government 89 9 0 1 0 70 1 19 -99 1 Sysmiss 8 Increase the level of capacity development in the country 89 9 0 1 0 67 1 22 -99 1 Sysmiss 8 Improve the quality of its experts as related to Bosnia and Herzegovina's specific challenges 89 9 0 1 0 77 1 12 -99 1 Sysmiss 8 Other 89 9 0 1 0 87 1 2 -99 1 Sysmiss 8 When considering the combination of services that the World Bank Group offers in Bosnia and Herzegovina, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Bosnia 89 9 1 6 1 Financial services 25 2 Knowledge products 30 3 Convening services 12 4 None of the above 1 5 The combination is appropriate for Bosnia and Herzegovina 11 6 Don't know 10 -99 1 Sysmiss 8 Local radio Choose no more than TWO 91 7 0 1 0 90 1 1 -99 1 Sysmiss 6 International radio Choose no more than TWO 91 7 0 0 0 91 -99 1 Sysmiss 6 Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) Choose no more than TWO 91 7 0 1 0 73 1 18 -99 1 Sysmiss 6 International newspapers Choose no more than TWO 91 7 0 0 0 91 -99 1 Sysmiss 6 Local television Choose no more than TWO 91 7 0 1 0 59 1 32 -99 1 Sysmiss 6 Internet Choose no more than TWO 91 7 0 1 0 19 1 72 -99 1 Sysmiss 6 Periodicals Choose no more than TWO 91 7 0 1 0 78 1 13 -99 1 Sysmiss 6 International television Choose no more than TWO 91 7 0 1 0 90 1 1 -99 1 Sysmiss 6 Local newspapers Choose no more than TWO 91 7 0 1 0 79 1 12 -99 1 Sysmiss 6 Other Choose no more than TWO 91 7 0 1 0 80 1 11 -99 1 Sysmiss 6 World Bank Group's publications and other written materials Choose no more than TWO 89 9 0 1 0 62 1 27 -99 2 Sysmiss 7 e-Newsletters Choose no more than TWO 89 9 0 1 0 63 1 26 -99 2 Sysmiss 7 World Bank Group's seminars/workshops/conferences Choose no more than TWO 89 9 0 1 0 59 1 30 -99 2 Sysmiss 7 Mobile phones (text messages) Choose no more than TWO 89 9 0 1 0 87 1 2 -99 2 Sysmiss 7 Direct contact with World Bank Group (i.e., face to face meetings/discussions) Choose no more than TWO 89 9 0 1 0 54 1 35 -99 2 Sysmiss 7 World Bank Group's website Choose no more than TWO 89 9 0 1 0 62 1 27 -99 2 Sysmiss 7 Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) Choose no more than TWO 89 9 0 1 0 79 1 10 -99 2 Sysmiss 7 Other Choose no more than TWO 89 9 0 1 0 88 1 1 -99 2 Sysmiss 7 Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions? 87 11 1 2 1 Yes 39 2 No 48 -99 1 Sysmiss 10 Do you have reliable access to the Internet? 87 11 1 2 1 Yes 86 2 No 1 -99 2 Sysmiss 9 Do you use/have you used the World Bank Group website? To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 88 10 1 2 1 Yes 66 2 No 22 -99 1 Sysmiss 9 Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, Twitter, YouTube, and Flickr)? To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 88 10 1 2 1 Yes 17 2 No 71 -99 1 Sysmiss 9 How frequently do you consult the World Bank Group's website and/or social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) for information/knowledge that you can use in your work? 91 7 1 5 1 Weekly 6 2 Monthly 15 3 A few times a year 31 4 Rarely 22 5 Never 17 -99 1 Sysmiss 6 I find the World Bank Group's websites easy to navigate. 61 37 1 10 1 Strongly disagree 1 2 1 3 2 4 3 5 5 6 4 7 10 8 20 9 9 10 Strongly agree 6 -99 16 11 Don't know 12 Sysmiss 9 I find the information on the World Bank Group's websites useful. 59 39 3 10 1 Strongly disagree 0 3 2 5 2 6 4 7 14 8 12 9 14 10 Strongly agree 11 -99 16 11 Don't know 10 Sysmiss 13 The World Bank Group's social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) are valuable sources of information about the institution To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 32 66 1 10 1 Strongly disagree 1 2 3 3 3 4 2 5 4 6 3 7 8 9 4 10 Strongly agree 4 -99 4 11 Don't know 53 Sysmiss 9 When I need information from the World Bank Group I know how to find it (e.g., whom to call, where to reach them, etc.) To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 75 23 3 10 1 Strongly disagree 0 3 2 4 2 5 7 6 4 7 12 8 15 9 18 10 Strongly agree 15 -99 2 11 Don't know 14 Sysmiss 7 The World Bank Group is responsive to my information requests and inquiries To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 50 48 3 10 1 Strongly disagree 0 3 1 4 1 5 1 7 7 8 11 9 11 10 Strongly agree 18 -99 4 11 Don't know 35 Sysmiss 9 Which of the following best describes your current position? 96 2 2 18 1 Office of the President, Prime Minister 0 2 Office of Minister 6 3 Office of Parliamentarian 2 4 Employee of a Ministry, Ministerial Department or Implementa 25 5 PMU/Consultant/Contractor working on World Bank Group suppor 1 6 Local Government Office or Staff 16 7 Bilateral/Multilateral Agency 10 8 Private Sector Organization 4 9 Private Foundation 0 10 Financial Sector/Private Bank 0 11 NGO/Community Based Organization 8 12 Media 10 13 Independent Government Institution 5 14 Trade Union 2 15 Youth Group 0 16 Academia/Research Institute/Think Tank 5 17 Judiciary Branch 0 18 Other 2 -99 2 Please identify the primary specialization of your work. 95 3 1 21 1 Water 2 2 Social protection and labor 2 3 Fragility, conflict and violence 0 4 Environment and natural resources 4 5 Public-private partnerships 1 6 Education 3 7 Health, nutrition, and population 1 8 Energy and extractives 3 9 Macroeconomics and fiscal management 8 10 Trade and competitiveness 6 11 Finance and markets 5 12 Gender 0 13 Transport and ICT 5 14 Urban, rural, and social development 7 15 Governance 2 16 Poverty 1 17 Jobs 6 18 Agriculture 3 19 Climate Change 0 20 Generalist (specialized in multiple sectors) 22 21 Other 14 -99 2 Sysmiss 1 Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 91 7 1 2 1 Yes 45 2 No 46 -99 6 Sysmiss 1 Which of the following agencies of the World Bank Group do you primarily engage with in Bosnia and Herzegovina? 70 28 1 4 1 The World Bank (IBRD) 48 2 The International Finance Corporation (IFC) 14 3 The Multilateral Investment Guarantee Agency (MIGA) 0 4 Other 8 -99 16 Sysmiss 12 Do your projects involve both the World Bank and the IFC? If YES please go to Question H6; If NO please go to H7 To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 91 7 1 2 1 Yes 31 2 No 60 -99 3 Sysmiss 4 If yes, what was your view of how the two institutions work together in Bosnia and Herzegovina? 31 67 1 4 1 The two institutions work well together 20 2 The way the two institutions work together needs improvement 7 3 The two institutions do not work well together 0 4 Don't know 4 -99 3 Sysmiss 64 Observer (i.e., follow in media, discuss in informal conversations, etc.) 92 6 0 1 0 69 1 23 -99 3 Sysmiss 3 Use World Bank Group reports/data 92 6 0 1 0 61 1 31 -99 3 Sysmiss 3 Engage in World Bank Group related/sponsored events/activities 92 6 0 1 0 75 1 17 -99 3 Sysmiss 3 Collaborate as part of my professional duties 92 6 0 1 0 51 1 41 -99 3 Sysmiss 3 Use World Bank Group website for information, data, research, etc. 92 6 0 1 0 68 1 24 -99 3 Sysmiss 3 What's your gender? To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 97 1 1 2 1 Female 46 2 Male 51 -99 1 Which best represents your geographic location? To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 97 1 1 4 1 Federation of Bosnia and Herzegovina 55 2 Republika Srpska 40 3 Brcko District 0 4 Other 2 -99 1 Which of the following best describes your current position? 96 2 1 10 1 Office of Minister 6 2 Employee of a Ministry/PMU/Consultant 26 3 Local Government 16 4 Bilateral/Multilateral Agency 10 5 Private Sector 4 6 CSO 10 7 Media 10 8 Independent Government Institution 5 9 Academia/Research Institute/Think Tank 5 10 Other 4 Sysmiss 2 Which best represents your geographic location? 95 3 1 2 1 Federation of Bosnia and Herzegovina 55 2 Republika Srpska 40 Sysmiss 3 92 6 1 9.885