ZMB_2017_WBCS_v01_M -- DDI_ZMB_2017_WBCS_v01_M_WB Development Economics Data Group Corporate Communications 2018-07-24 Nesstar Publisher Version 01 (July 2018) ZMB_2017_WBCS_v01_M -- -- World Bank Group Country Survey 2018 WBCS 2018 ZMB_2017_WBCS_v01_M Public Opinion Research Group Nesstar Publisher World Bank Group Svetlana Markova Diana Mendoza Country Opinion Survey The World Bank Group Country Opinion Survey Program systematically measures and tracks the perceptions of the World Bank's clients, partners, and other stakeholders across the globe in client countries. The Public Opinion Research Group surveyed 29 countries in FY2012 (July 2011-June 2012), 41 countries in FY2013 (July 2012-June 2013), 42 countries in FY2014 (July 2013-June 2014), 35 countries in FY2015 (July 2014-June 2015), 45 countries in FY2016 (July 2015-June 2016), and 35 countries in FY2017 (July 2016-June 2017). In FY2018, surveys were conducted in 42 countries. Nearly all of the World Bank Group's client countries are surveyed in every three year cycle. - v01: edited and anonymous data for public distribution. Zambia Lusaka Province, Eastern Province, Western Province, North Western Province, Copperbelt Province, Central Province, Southern Province, Luapula Province, Northern Province, Muchinga Province. Stakeholders of the World Bank Group in Zambia Opinion leaders from national and local governments, multilateral/bilateral agencies, media, academia, the private sector, and civil society. Sample survey data [ssd] Image Publishers Limited From December 2017 to January 2018, 570 stakeholders of the WBG in Zambia were invited to provide their opinions on the WBG's work in the country by participating in a Country Opinion Survey. Participants were drawn from the Office of the President, Prime Minister, office of a Minister, office of a Parliamentarian, ministries/ministerial departments/implementation agencies, Project Management Units (PMUs) overseeing implementation of WBG projects, consultants/contractors working on WBG-supported projects/programs, local governments, bilateral and multilateral agencies, private sector organizations, private foundations, the financial sector/private banks, NGOs and community-based organizations, the media, independent government institutions, trade unions, faith-based groups, youth groups; academia/research institutes/think tanks, the judiciary branch, and other organizations. Other [oth] The questionnaire is in English. It is provided as related material. Via courier or post. 89% The user of the data acknowledges that the original collector of the data, the authorized distributor of the data, and the relevant funding agency bear no responsibility for use of the data or for interpretations or inferences based upon such uses. zambia_cos_fy18_data_file_final_.NSDstat 506 352 Nesstar 200801 id 506 0 101 606 In general, would you say that Zambia is headed in ... ? 481 25 1 3 1 The right direction 261 2 The wrong direction 125 3 Not sure 95 Sysmiss 25 Water and sanitation 491 15 0 1 0 338 1 153 Sysmiss 15 Pollution 491 15 0 1 0 487 1 4 Sysmiss 15 Job creation/employment 491 15 0 1 0 315 1 176 Sysmiss 15 Health 491 15 0 1 0 370 1 121 Sysmiss 15 Social protection 491 15 0 1 0 477 1 14 Sysmiss 15 Gender equity 491 15 0 1 0 473 1 18 Sysmiss 15 Private sector development 491 15 0 1 0 432 1 59 Sysmiss 15 Education 491 15 0 1 0 336 1 155 Sysmiss 15 Public sector governance/reform 491 15 0 1 0 391 1 100 Sysmiss 15 Global/regional integration 491 15 0 1 0 487 1 4 Sysmiss 15 Food security 491 15 0 1 0 452 1 39 Sysmiss 15 Urban development 491 15 0 1 0 483 1 8 Sysmiss 15 Energy 491 15 0 1 0 458 1 33 Sysmiss 15 Financial markets 491 15 0 1 0 485 1 6 Sysmiss 15 Economic growth 491 15 0 1 0 370 1 121 Sysmiss 15 Disaster risk management 491 15 0 1 0 489 1 2 Sysmiss 15 Equality of opportunity 491 15 0 1 0 483 1 8 Sysmiss 15 Information and communications technology 491 15 0 1 0 484 1 7 Sysmiss 15 Transport 491 15 0 1 0 455 1 36 Sysmiss 15 Agriculture and rural development 491 15 0 1 0 288 1 203 Sysmiss 15 Trade and exports 491 15 0 1 0 481 1 10 Sysmiss 15 Crime and violence 491 15 0 1 0 489 1 2 Sysmiss 15 Natural resource management 491 15 0 1 0 468 1 23 Sysmiss 15 Climate change 491 15 0 1 0 475 1 16 Sysmiss 15 Poverty reduction 491 15 0 1 0 428 1 63 Sysmiss 15 Anti corruption 491 15 0 1 0 423 1 68 Sysmiss 15 Judiciary reform 491 15 0 1 0 476 1 15 Sysmiss 15 Anti corruption 499 7 0 1 0 330 1 169 Sysmiss 7 Judiciary reform 499 7 0 1 0 481 1 18 Sysmiss 7 Economic growth 499 7 0 1 0 347 1 152 Sysmiss 7 Disaster risk management 499 7 0 0 0 499 Sysmiss 7 Equality of opportunity 499 7 0 1 0 440 1 59 Sysmiss 7 Information and communications technology 499 7 0 1 0 489 1 10 Sysmiss 7 Social protection 499 7 0 1 0 463 1 36 Sysmiss 7 Agriculture and rural development 499 7 0 1 0 182 1 317 Sysmiss 7 Trade and exports 499 7 0 1 0 473 1 26 Sysmiss 7 Crime and violence 499 7 0 0 0 499 Sysmiss 7 Climate change 499 7 0 1 0 491 1 8 Sysmiss 7 Transport 499 7 0 1 0 487 1 12 Sysmiss 7 Energy 499 7 0 1 0 481 1 18 Sysmiss 7 Urban development 499 7 0 1 0 490 1 9 Sysmiss 7 Natural resource management 499 7 0 1 0 454 1 45 Sysmiss 7 Water and sanitation 499 7 0 1 0 476 1 23 Sysmiss 7 Pollution 499 7 0 1 0 498 1 1 Sysmiss 7 Job creation/employment 499 7 0 1 0 299 1 200 Sysmiss 7 Health 499 7 0 1 0 467 1 32 Sysmiss 7 Public sector governance/reform 499 7 0 1 0 427 1 72 Sysmiss 7 Financial markets 499 7 0 1 0 496 1 3 Sysmiss 7 Gender equity 499 7 0 1 0 479 1 20 Sysmiss 7 Private sector development 499 7 0 1 0 438 1 61 Sysmiss 7 Education 499 7 0 1 0 359 1 140 Sysmiss 7 Global/regional integration 499 7 0 1 0 497 1 2 Sysmiss 7 Food security 499 7 0 1 0 441 1 58 Sysmiss 7 More reliable social safety net 480 26 0 1 0 445 1 35 Sysmiss 26 Greater access to micro-finance for the poor 480 26 0 1 0 401 1 79 Sysmiss 26 Greater access to health and nutrition for citizens 480 26 0 1 0 419 1 61 Sysmiss 26 Better entrepreneurial opportunities 480 26 0 1 0 285 1 195 Sysmiss 26 A growing middle class 480 26 0 1 0 445 1 35 Sysmiss 26 Better opportunity for the poor who live in rural areas 480 26 0 1 0 365 1 115 Sysmiss 26 Better opportunity for the poor who live in urban areas 480 26 0 1 0 469 1 11 Sysmiss 26 Consistent economic growth 480 26 0 1 0 362 1 118 Sysmiss 26 Greater voice and participation for citizens to help ensure greater accountability 480 26 0 1 0 402 1 78 Sysmiss 26 Education and training that better ensure job opportunity 480 26 0 1 0 372 1 108 Sysmiss 26 Better quality public services 480 26 0 1 0 435 1 45 Sysmiss 26 Better employment opportunities for young people 480 26 0 1 0 417 1 63 Sysmiss 26 Better employment opportunities for women 480 26 0 1 0 472 1 8 Sysmiss 26 Other 480 26 0 1 0 473 1 7 Sysmiss 26 How familiar are you with the work of the World Bank Group in Zambia? To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 497 9 1 10 1 Not familiar at all 15 2 11 3 25 4 29 5 85 6 64 7 104 8 75 9 49 10 Extremely familiar 40 Sysmiss 9 Overall, please rate your impression of the World Bank Group's effectiveness in Zambia. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 459 47 1 10 1 Not effective at all 3 2 6 3 24 4 25 5 86 6 64 7 92 8 77 9 51 10 Very effective 31 11 Don't know 39 Sysmiss 8 To what extent do you believe the World Bank Group's staff is well prepared (e.g., skills and knowledge) to help Zambia solve its most complicated development challenges? 421 85 1 10 1 To no degree at all 4 2 4 3 12 4 17 5 56 6 58 7 80 8 101 9 55 10 To a very significant degree 34 11 Don't know 71 Sysmiss 14 Social protection Choose no more than THREE 496 10 0 1 0 461 1 35 Sysmiss 10 Gender equity Choose no more than THREE 496 10 0 1 0 454 1 42 Sysmiss 10 Private sector development Choose no more than THREE 496 10 0 1 0 387 1 109 Sysmiss 10 Education Choose no more than THREE 496 10 0 1 0 341 1 155 Sysmiss 10 Public sector governance/reform Choose no more than THREE 496 10 0 1 0 365 1 131 Sysmiss 10 Health Choose no more than THREE 496 10 0 1 0 411 1 85 Sysmiss 10 Financial markets Choose no more than THREE 496 10 0 1 0 482 1 14 Sysmiss 10 Global/regional integration Choose no more than THREE 496 10 0 1 0 491 1 5 Sysmiss 10 Food security Choose no more than THREE 496 10 0 1 0 470 1 26 Sysmiss 10 Urban development Choose no more than THREE 496 10 0 1 0 487 1 9 Sysmiss 10 Energy Choose no more than THREE 496 10 0 1 0 460 1 36 Sysmiss 10 Water and sanitation Choose no more than THREE 496 10 0 1 0 435 1 61 Sysmiss 10 Pollution Choose no more than THREE 496 10 0 1 0 495 1 1 Sysmiss 10 Job creation/employment Choose no more than THREE 496 10 0 1 0 382 1 114 Sysmiss 10 Transport Choose no more than THREE 496 10 0 1 0 472 1 24 Sysmiss 10 Agriculture and rural development Choose no more than THREE 496 10 0 1 0 223 1 273 Sysmiss 10 Trade and exports Choose no more than THREE 496 10 0 1 0 477 1 19 Sysmiss 10 Crime and violence Choose no more than THREE 496 10 0 0 0 496 Sysmiss 10 Natural resource management Choose no more than THREE 496 10 0 1 0 463 1 33 Sysmiss 10 Information and communications technology Choose no more than THREE 496 10 0 1 0 480 1 16 Sysmiss 10 Climate change Choose no more than THREE 496 10 0 1 0 478 1 18 Sysmiss 10 Poverty reduction Choose no more than THREE 496 10 0 1 0 420 1 76 Sysmiss 10 Anti corruption Choose no more than THREE 496 10 0 1 0 432 1 64 Sysmiss 10 Judiciary reform Choose no more than THREE 496 10 0 1 0 483 1 13 Sysmiss 10 Economic growth Choose no more than THREE 496 10 0 1 0 415 1 81 Sysmiss 10 Disaster risk management Choose no more than THREE 496 10 0 1 0 494 1 2 Sysmiss 10 Equality of opportunity Choose no more than THREE 496 10 0 1 0 476 1 20 Sysmiss 10 Bringing together different groups of stakeholders 459 47 0 1 0 427 1 32 Sysmiss 47 Capacity development related to World Bank Group supported projects 459 47 0 1 0 369 1 90 Sysmiss 47 Technical assistance 459 47 0 1 0 398 1 61 Sysmiss 47 Policy advice, studies, analyses 459 47 0 1 0 374 1 85 Sysmiss 47 Financial resources 459 47 0 1 0 340 1 119 Sysmiss 47 Data and statistics 459 47 0 1 0 454 1 5 Sysmiss 47 Promoting knowledge sharing 459 47 0 1 0 443 1 16 Sysmiss 47 Implementation support 459 47 0 1 0 434 1 25 Sysmiss 47 Mobilizing third party financial resources 459 47 0 1 0 446 1 13 Sysmiss 47 Donor coordination 459 47 0 1 0 448 1 11 Sysmiss 47 Other 459 47 0 1 0 456 1 3 Sysmiss 47 Bringing together different groups of stakeholders 456 50 0 1 0 429 1 27 Sysmiss 50 Capacity development related to World Bank Group supported projects 456 50 0 1 0 395 1 61 Sysmiss 50 Technical assistance 456 50 0 1 0 389 1 67 Sysmiss 50 Policy advice, studies, analyses 456 50 0 1 0 398 1 58 Sysmiss 50 Financial resources 456 50 0 1 0 388 1 68 Sysmiss 50 Data and statistics 456 50 0 1 0 438 1 18 Sysmiss 50 Promoting knowledge sharing 456 50 0 1 0 433 1 23 Sysmiss 50 Implementation support 456 50 0 1 0 396 1 60 Sysmiss 50 Mobilizing third party financial resources 456 50 0 1 0 416 1 40 Sysmiss 50 Donor coordination 456 50 0 1 0 424 1 32 Sysmiss 50 Other 456 50 0 1 0 455 1 1 Sysmiss 50 World Bank Group's processes too slow Choose no more than TWO 497 9 0 1 0 430 1 67 Sysmiss 9 World Bank Group's processes too complex Choose no more than TWO 497 9 0 1 0 376 1 121 Sysmiss 9 Not exploring alternative policy options Choose no more than TWO 497 9 0 1 0 454 1 43 Sysmiss 9 Not willing to honestly criticize policies and reform efforts in the country Choose no more than TWO 497 9 0 1 0 398 1 99 Sysmiss 9 Staff too inaccessible Choose no more than TWO 497 9 0 1 0 474 1 23 Sysmiss 9 Not collaborating enough with private sector Choose no more than TWO 497 9 0 1 0 448 1 49 Sysmiss 9 Not adequately collaborating with organizations such as bilaterals, multilaterals, trust funds, UN agencies Choose no more than TWO 497 9 0 1 0 486 1 11 Sysmiss 9 Not aligned with country priorities Choose no more than TWO 497 9 0 1 0 460 1 37 Sysmiss 9 Not adequately sensitive to political/social realities in Zambia Choose no more than TWO 497 9 0 1 0 425 1 72 Sysmiss 9 Too influenced by developed countries Choose no more than TWO 497 9 0 1 0 400 1 97 Sysmiss 9 Not sufficiently focused on results Choose no more than TWO 497 9 0 1 0 474 1 23 Sysmiss 9 Not in it for the long term Choose no more than TWO 497 9 0 1 0 485 1 12 Sysmiss 9 Its advice and strategies do not lend themselves to practical problem solving Choose no more than TWO 497 9 0 1 0 469 1 28 Sysmiss 9 Not collaborating enough with civil society Choose no more than TWO 497 9 0 1 0 451 1 46 Sysmiss 9 Not enough public disclosure of its work Choose no more than TWO 497 9 0 1 0 403 1 94 Sysmiss 9 Arrogant in its approach Choose no more than TWO 497 9 0 1 0 481 1 16 Sysmiss 9 Inadequate World Bank Group's staffing in Zambia Choose no more than TWO 497 9 0 1 0 473 1 24 Sysmiss 9 The credibility of its knowledge/data Choose no more than TWO 497 9 0 1 0 492 1 5 Sysmiss 9 Other Choose no more than TWO 497 9 0 1 0 477 1 20 Sysmiss 9 Don't know Choose no more than TWO 497 9 0 1 0 459 1 38 Sysmiss 9 To what extent do you believe that the World Bank Group's work and support help the poorest in Zambia? Select only ONE response 495 11 1 5 1 To a fully sufficient degree 36 2 To a somewhat sufficient degree 223 3 To a somewhat insufficient degree 148 4 To a very insufficient degree 48 5 Don’t know 40 Sysmiss 11 Investment Project Financing (IPF) If you have NO exposure to/experience with the instruments listed below, please select “N/A” 286 220 1 10 1 Not effective at all 2 2 2 3 8 4 21 5 42 6 46 7 58 8 50 9 33 10 Very effective 24 11 N/A 159 Sysmiss 61 Development Policy Financing (DPF) If you have NO exposure to/experience with the instruments listed below, please select “N/A” 269 237 1 10 1 Not effective at all 1 2 1 3 9 4 15 5 43 6 53 7 48 8 52 9 30 10 Very effective 17 11 N/A 162 Sysmiss 75 Trust funds and grants If you have NO exposure to/experience with the instruments listed below, please select “N/A” 265 241 1 10 1 Not effective at all 3 2 4 3 16 4 26 5 54 6 28 7 39 8 48 9 28 10 Very effective 19 11 N/A 164 Sysmiss 77 MIGA Guarantees If you have NO exposure to/experience with the instruments listed below, please select “N/A” 144 362 1 10 1 Not effective at all 3 2 6 3 15 4 7 5 30 6 28 7 24 8 16 9 9 10 Very effective 6 11 N/A 270 Sysmiss 92 IFC Investment Services If you have NO exposure to/experience with the instruments listed below, please select “N/A” 200 306 1 10 1 Not effective at all 4 2 4 3 11 4 23 5 29 6 37 7 33 8 34 9 20 10 Very effective 5 11 N/A 221 Sysmiss 85 IFC Advisory Services If you have NO exposure to/experience with the instruments listed below, please select “N/A” 217 289 1 10 1 Not effective at all 5 2 8 3 10 4 11 5 24 6 39 7 42 8 39 9 29 10 Very effective 10 11 N/A 206 Sysmiss 83 Beneficiaries Choose no more than TWO 494 12 0 1 0 310 1 184 Sysmiss 12 Youth/university groups Choose no more than TWO 494 12 0 1 0 412 1 82 Sysmiss 12 Private sector Choose no more than TWO 494 12 0 1 0 336 1 158 Sysmiss 12 Local government Choose no more than TWO 494 12 0 1 0 380 1 114 Sysmiss 12 Donor community Choose no more than TWO 494 12 0 1 0 470 1 24 Sysmiss 12 NGOs/Community Based Organizations Choose no more than TWO 494 12 0 1 0 370 1 124 Sysmiss 12 Academia/think tanks/research institutes Choose no more than TWO 494 12 0 1 0 356 1 138 Sysmiss 12 Parliament Choose no more than TWO 494 12 0 1 0 429 1 65 Sysmiss 12 Foundations Choose no more than TWO 494 12 0 1 0 488 1 6 Sysmiss 12 Media Choose no more than TWO 494 12 0 1 0 429 1 65 Sysmiss 12 Other Choose no more than TWO 494 12 0 1 0 484 1 10 Sysmiss 12 Don't know Choose no more than TWO 494 12 0 1 0 490 1 4 Sysmiss 12 Overall the World Bank Group currently plays a relevant role in development in Zambia 465 41 1 10 1 Strongly disagree 4 2 1 3 13 4 18 5 66 6 59 7 74 8 94 9 53 10 Strongly agree 83 11 Don't know 20 Sysmiss 21 The World Bank Group's work is aligned with what I consider the development priorities for Zambia Select only ONE response 444 62 1 10 1 Strongly disagree 5 2 8 3 22 4 49 5 77 6 69 7 52 8 76 9 44 10 Strongly agree 42 11 Don't know 31 Sysmiss 31 Responsiveness to needs 443 63 1 10 1 To no degree at all 3 2 4 3 19 4 57 5 115 6 82 7 57 8 56 9 30 10 To a very significant degree 20 11 Don't know 39 Sysmiss 24 Flexibility (in terms of the institution's products and services) 407 99 1 10 1 To no degree at all 8 2 24 3 46 4 75 5 84 6 62 7 46 8 37 9 10 10 To a very significant degree 15 11 Don't know 69 Sysmiss 30 Flexibility (in terms of changing country circumstances) 424 82 1 10 1 To no degree at all 9 2 21 3 50 4 69 5 103 6 64 7 35 8 41 9 19 10 To a very significant degree 13 11 Don't know 53 Sysmiss 29 Being inclusive 412 94 1 10 1 To no degree at all 9 2 15 3 34 4 51 5 69 6 70 7 68 8 44 9 33 10 To a very significant degree 19 11 Don't know 55 Sysmiss 39 Openness (sharing data and other information) 444 62 1 10 1 To no degree at all 6 2 15 3 26 4 32 5 54 6 56 7 59 8 83 9 65 10 To a very significant degree 48 11 Don't know 29 Sysmiss 33 Collaboration with the Government 454 52 2 10 1 To no degree at all 0 2 8 3 7 4 10 5 37 6 39 7 98 8 101 9 77 10 To a very significant degree 77 11 Don't know 23 Sysmiss 29 The speed in which it gets things accomplished on the ground 407 99 1 10 1 To no degree at all 5 2 20 3 41 4 49 5 75 6 67 7 57 8 44 9 31 10 To a very significant degree 18 11 Don't know 73 Sysmiss 26 Helping to bring discipline/effective supervision to implementation of investment projects 424 82 1 10 1 To no degree at all 5 2 12 3 21 4 25 5 66 6 57 7 56 8 83 9 59 10 To a very significant degree 40 11 Don't know 58 Sysmiss 24 Collaboration with civil society 403 103 1 10 1 To no degree at all 6 2 14 3 31 4 46 5 71 6 68 7 60 8 53 9 35 10 To a very significant degree 19 11 Don't know 72 Sysmiss 31 Staff accessibility 418 88 1 10 1 To no degree at all 18 2 25 3 41 4 55 5 63 6 56 7 44 8 49 9 36 10 To a very significant degree 31 11 Don't know 59 Sysmiss 29 Collaboration with other donors and development partners 399 107 1 10 1 To no degree at all 5 2 5 3 11 4 12 5 36 6 65 7 68 8 102 9 53 10 To a very significant degree 42 11 Don't know 85 Sysmiss 22 Collaboration with the private sector 392 114 1 10 1 To no degree at all 8 2 14 3 32 4 46 5 69 6 82 7 55 8 47 9 28 10 To a very significant degree 11 11 Don't know 89 Sysmiss 25 Straightforwardness and honesty 418 88 1 10 1 To no degree at all 3 2 5 3 21 4 22 5 40 6 46 7 52 8 83 9 79 10 To a very significant degree 67 11 Don't know 64 Sysmiss 24 Treating clients and stakeholders in Zambia with respect 417 89 1 10 1 To no degree at all 2 2 11 3 16 4 21 5 45 6 41 7 61 8 86 9 75 10 To a very significant degree 59 11 Don't know 67 Sysmiss 22 Being a long-term partner 462 44 1 10 1 To no degree at all 1 2 8 3 6 4 9 5 28 6 38 7 56 8 89 9 100 10 To a very significant degree 127 11 Don't know 26 Sysmiss 18 Reforms are not well thought out in light of country challenges Choose no more than TWO 489 17 0 1 0 329 1 160 Sysmiss 17 Poor coordination within the Government Choose no more than TWO 489 17 0 1 0 312 1 177 Sysmiss 17 There is an inadequate level of private sector participation and support Choose no more than TWO 489 17 0 1 0 417 1 72 Sysmiss 17 The World Bank Group does not provide the government with consistent support throughout the reform effort Choose no more than TWO 489 17 0 1 0 460 1 29 Sysmiss 17 Political pressures and obstacles Choose no more than TWO 489 17 0 1 0 346 1 143 Sysmiss 17 Poor donor coordination Choose no more than TWO 489 17 0 1 0 469 1 20 Sysmiss 17 The World Bank Group is not sensitive enough to political/social realities on the ground Choose no more than TWO 489 17 0 1 0 387 1 102 Sysmiss 17 Lack of/inadequate levels of capacity in Government Choose no more than TWO 489 17 0 1 0 419 1 70 Sysmiss 17 There is not an adequate level of citizen/civil society participation Choose no more than TWO 489 17 0 1 0 395 1 94 Sysmiss 17 Corruption Choose no more than TWO 489 17 0 1 0 435 1 54 Sysmiss 17 Poor coordination within the World Bank Group Choose no more than TWO 489 17 0 1 0 478 1 11 Sysmiss 17 Other Choose no more than TWO 489 17 0 1 0 475 1 14 Sysmiss 17 Gender 376 130 2 10 1 0 2 10 3 17 4 34 5 70 6 66 7 68 8 59 9 28 10 To a very significant degree 24 11 Don't know 104 Sysmiss 26 The impact of climate change 375 131 1 10 1 7 2 7 3 16 4 26 5 49 6 71 7 50 8 77 9 48 10 To a very significant degree 24 11 Don't know 106 Sysmiss 25 Social protection If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 260 246 1 10 1 Not effective at all 5 2 12 3 27 4 40 5 45 6 43 7 39 8 24 9 18 10 Very effective 7 11 Don't know 207 Sysmiss 39 Gender equity If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 348 158 1 10 1 Not effective at all 1 2 10 3 12 4 31 5 61 6 75 7 56 8 56 9 31 10 Very effective 15 11 Don't know 122 Sysmiss 36 Private sector development If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 350 156 1 10 1 Not effective at all 2 2 14 3 20 4 29 5 60 6 79 7 60 8 53 9 24 10 Very effective 9 11 Don't know 114 Sysmiss 42 Education If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 380 126 1 10 1 Not effective at all 2 2 9 3 6 4 22 5 53 6 59 7 69 8 89 9 44 10 Very effective 27 11 Don't know 85 Sysmiss 41 Public sector governance/reform If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 391 115 1 10 1 Not effective at all 2 2 5 3 16 4 20 5 47 6 59 7 84 8 82 9 50 10 Very effective 26 11 Don't know 76 Sysmiss 39 Global/regional integration If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 308 198 1 10 1 Not effective at all 4 2 3 3 11 4 24 5 51 6 51 7 58 8 51 9 36 10 Very effective 19 11 Don't know 155 Sysmiss 43 Food security If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 345 161 1 10 1 Not effective at all 2 2 8 3 15 4 25 5 57 6 51 7 70 8 67 9 29 10 Very effective 21 11 Don't know 118 Sysmiss 43 Urban development If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 316 190 1 10 1 Not effective at all 6 2 6 3 17 4 35 5 62 6 53 7 51 8 52 9 28 10 Very effective 6 11 Don't know 150 Sysmiss 40 Energy If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 360 146 1 10 1 Not effective at all 4 2 6 3 8 4 16 5 41 6 46 7 82 8 76 9 53 10 Very effective 28 11 Don't know 102 Sysmiss 44 Water and sanitation If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 387 119 1 10 1 Not effective at all 5 2 6 3 14 4 18 5 41 6 46 7 77 8 100 9 50 10 Very effective 30 11 Don't know 82 Sysmiss 37 Pollution If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 278 228 1 10 1 Not effective at all 7 2 13 3 21 4 32 5 40 6 48 7 47 8 43 9 18 10 Very effective 9 11 Don't know 180 Sysmiss 48 Job creation/employment If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 337 169 1 10 1 Not effective at all 9 2 17 3 30 4 48 5 65 6 59 7 45 8 39 9 15 10 Very effective 10 11 Don't know 128 Sysmiss 41 Health If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 375 131 1 10 1 Not effective at all 5 2 9 3 8 4 15 5 49 6 60 7 66 8 89 9 57 10 Very effective 17 11 Don't know 90 Sysmiss 41 Financial markets If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 288 218 1 10 1 Not effective at all 5 2 8 3 14 4 26 5 49 6 47 7 44 8 54 9 29 10 Very effective 12 11 Don't know 168 Sysmiss 50 Transport If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 352 154 1 10 1 Not effective at all 3 2 5 3 21 4 26 5 34 6 46 7 63 8 88 9 43 10 Very effective 23 11 Don't know 108 Sysmiss 46 Agriculture and rural development If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 390 116 1 10 1 Not effective at all 2 2 8 3 17 4 21 5 48 6 57 7 74 8 89 9 49 10 Very effective 25 11 Don't know 77 Sysmiss 39 Trade and exports If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 297 209 1 10 1 Not effective at all 4 2 9 3 14 4 38 5 44 6 54 7 57 8 47 9 22 10 Very effective 8 11 Don't know 171 Sysmiss 38 Natural resource management If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 313 193 1 10 1 Not effective at all 9 2 7 3 17 4 29 5 60 6 47 7 55 8 46 9 33 10 Very effective 10 11 Don't know 146 Sysmiss 47 Climate change If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 340 166 1 10 1 Not effective at all 6 2 8 3 15 4 24 5 47 6 53 7 56 8 55 9 48 10 Very effective 28 11 Don't know 125 Sysmiss 41 Poverty reduction If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 400 106 1 10 1 Not effective at all 4 2 9 3 16 4 30 5 64 6 65 7 63 8 76 9 49 10 Very effective 24 11 Don't know 66 Sysmiss 40 Anti corruption If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 314 192 1 10 1 Not effective at all 16 2 27 3 32 4 30 5 56 6 46 7 45 8 35 9 17 10 Very effective 10 11 Don't know 155 Sysmiss 37 Judiciary reform If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 254 252 1 10 1 Not effective at all 11 2 26 3 26 4 36 5 45 6 32 7 39 8 23 9 11 10 Very effective 5 11 Don't know 213 Sysmiss 39 Economic growth If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 389 117 1 10 1 Not effective at all 5 2 6 3 12 4 24 5 54 6 61 7 74 8 77 9 51 10 Very effective 25 11 Don't know 78 Sysmiss 39 Disaster risk management If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 274 232 1 10 1 Not effective at all 5 2 10 3 18 4 27 5 53 6 58 7 43 8 34 9 20 10 Very effective 6 11 Don't know 193 Sysmiss 39 Equality of opportunity If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 309 197 1 10 1 Not effective at all 6 2 13 3 18 4 29 5 57 6 63 7 44 8 41 9 26 10 Very effective 12 11 Don't know 157 Sysmiss 40 Information and communications technology If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 271 235 1 10 1 Not effective at all 5 2 9 3 14 4 33 5 44 6 57 7 39 8 34 9 21 10 Very effective 15 11 Don't know 196 Sysmiss 39 To what extent does the World Bank Group's work help to achieve development results in Zambia? 451 55 1 10 1 To no degree at all 1 2 2 3 14 4 31 5 74 6 82 7 105 8 64 9 39 10 To a very significant degree 39 11 Don't know 48 Sysmiss 7 The World Bank Group's financial instruments meet the needs of Zambia 421 85 1 10 1 Strongly disagree 7 2 9 3 40 4 60 5 85 6 73 7 53 8 59 9 20 10 Strongly agree 15 11 Don't know 75 Sysmiss 10 The World Bank Group meets Zambia's needs for knowledge services 430 76 1 10 1 Strongly disagree 5 2 6 3 15 4 44 5 79 6 72 7 87 8 66 9 34 10 Strongly agree 22 11 Don't know 60 Sysmiss 16 How effectively does the World Bank Group help Zambia to mobilize finance for development from private sector sources? 330 176 1 10 1 Not effectively at all 6 2 7 3 38 4 21 5 58 6 52 7 58 8 49 9 25 10 Very effectively 16 11 Don't know 169 Sysmiss 7 As part of IDA18, the World Bank Group has expanded (or developed) a number of financial instruments to respond to challenges in IDA countries. These include the Crisis Response Window (CRW), Pandemic Emergency Finance Facility (PEF), Catastrophe Deferred Select only ONE response 491 15 1 5 1 Very familiar 7 2 Somewhat familiar 121 3 Somewhat unfamiliar 102 4 Very unfamiliar 130 5 Don’t know 131 Sysmiss 15 To build stronger domestic resource mobilization systems in the Government 382 124 1 10 1 Not effectively at all 5 2 14 3 21 4 31 5 76 6 65 7 74 8 54 9 24 10 Very effectively 18 11 Don't know 114 Sysmiss 10 To develop better and stronger data collection/analytics systems within the Government 379 127 1 10 1 Not effectively at all 4 2 7 3 16 4 31 5 64 6 67 7 61 8 68 9 40 10 Very effectively 21 11 Don't know 112 Sysmiss 15 To strengthen the country's crisis preparedness 340 166 1 10 1 Not effectively at all 3 2 12 3 24 4 34 5 79 6 65 7 47 8 39 9 26 10 Very effectively 11 11 Don't know 149 Sysmiss 17 How frequently do you consult World Bank Group's knowledge work and activities in the work you do? To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 492 14 1 5 1 Weekly 15 2 Monthly 77 3 A few times a year 195 4 Rarely 120 5 Never 85 Sysmiss 14 Are timely To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 403 103 1 10 1 To no degree at all 6 2 9 3 28 4 44 5 77 6 64 7 66 8 54 9 27 10 To a very significant degree 28 11 Don't know 80 Sysmiss 23 Include appropriate level of stakeholder involvement during preparation To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 409 97 1 10 1 To no degree at all 2 2 14 3 32 4 47 5 53 6 71 7 61 8 65 9 37 10 To a very significant degree 27 11 Don't know 66 Sysmiss 31 Lead to practical solutions To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 420 86 1 10 1 To no degree at all 5 2 7 3 32 4 42 5 71 6 67 7 74 8 53 9 38 10 To a very significant degree 31 11 Don't know 54 Sysmiss 32 Are accessible (well written and easy to understand) To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 430 76 1 10 1 To no degree at all 10 2 5 3 30 4 36 5 63 6 58 7 86 8 61 9 42 10 To a very significant degree 39 11 Don't know 42 Sysmiss 34 Are source of relevant information on global good practices To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 434 72 1 10 1 To no degree at all 3 2 6 3 5 4 16 5 47 6 50 7 74 8 96 9 71 10 To a very significant degree 66 11 Don't know 43 Sysmiss 29 Are adequately disseminated To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 442 64 1 10 1 To no degree at all 12 2 26 3 30 4 50 5 75 6 75 7 51 8 64 9 39 10 To a very significant degree 20 11 Don't know 35 Sysmiss 29 Are adaptable to Zambia's specific development challenges and country circumstances To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 439 67 1 10 1 To no degree at all 8 2 18 3 36 4 46 5 67 6 70 7 76 8 55 9 39 10 To a very significant degree 24 11 Don't know 41 Sysmiss 26 Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 451 55 1 10 1 Not significant at all 2 2 4 3 15 4 26 5 73 6 88 7 75 8 91 9 33 10 Very significant 44 11 Don't know 46 Sysmiss 9 Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 445 61 2 10 1 Very low technical quality 0 2 1 3 9 4 13 5 42 6 45 7 85 8 100 9 86 10 Very high technical quality 64 11 Don't know 51 Sysmiss 10 The World Bank Group disburses funds promptly 368 138 1 10 1 Strongly disagree 13 2 9 3 27 4 45 5 80 6 46 7 39 8 47 9 26 10 Strongly agree 36 11 Don't know 124 Sysmiss 14 The World Bank Group effectively monitors and evaluates the projects and programs it supports 441 65 1 10 1 Strongly disagree 5 2 4 3 11 4 14 5 42 6 50 7 82 8 89 9 68 10 Strongly agree 76 11 Don't know 53 Sysmiss 12 The World Bank Group's approvals and reviews are done in a timely fashion 385 121 1 10 1 Strongly disagree 6 2 9 3 28 4 41 5 67 6 55 7 49 8 62 9 40 10 Strongly agree 28 11 Don't know 105 Sysmiss 16 The World Bank Group's "Safeguard Policy" requirements are reasonable 322 184 1 10 1 Strongly disagree 7 2 8 3 16 4 12 5 54 6 39 7 60 8 65 9 31 10 Strongly agree 30 11 Don't know 162 Sysmiss 22 The World Bank Group's conditions on its lending are reasonable 392 114 1 10 1 Strongly disagree 20 2 12 3 28 4 46 5 66 6 49 7 56 8 53 9 38 10 Strongly agree 24 11 Don't know 95 Sysmiss 19 The World Bank Group takes decisions quickly in Zambia 376 130 1 10 1 Strongly disagree 8 2 16 3 37 4 51 5 73 6 51 7 52 8 51 9 18 10 Strongly agree 19 11 Don't know 106 Sysmiss 24 Working with the World Bank Group increases Zambia's institutional capacity 435 71 1 10 1 Strongly disagree 3 2 7 3 7 4 24 5 48 6 57 7 72 8 87 9 70 10 Strongly agree 60 11 Don't know 53 Sysmiss 18 Where country systems are adequate, the World Bank Group makes appropriate use of them 352 154 1 10 1 Strongly disagree 7 2 2 3 7 4 23 5 52 6 46 7 49 8 66 9 53 10 Strongly agree 47 11 Don't know 137 Sysmiss 17 To what extent do you believe that the donor community is doing enough to support the government's efforts related to refugees in Zambia? 432 74 1 10 1 To no degree at all 3 2 11 3 19 4 40 5 55 6 66 7 83 8 75 9 48 10 To a very significant degree 32 11 Don't know 62 Sysmiss 12 Education Choose no more than TWO 480 26 0 1 0 298 1 182 Sysmiss 26 Health Choose no more than TWO 480 26 0 1 0 206 1 274 Sysmiss 26 Supporting poor and marginalized local communities Choose no more than TWO 480 26 0 1 0 394 1 86 Sysmiss 26 Jobs Choose no more than TWO 480 26 0 1 0 447 1 33 Sysmiss 26 Business development Choose no more than TWO 480 26 0 1 0 425 1 55 Sysmiss 26 Infrastructure Choose no more than TWO 480 26 0 1 0 345 1 135 Sysmiss 26 Social cohesion Choose no more than TWO 480 26 0 1 0 400 1 80 Sysmiss 26 Public services Choose no more than TWO 480 26 0 1 0 421 1 59 Sysmiss 26 Macro issues Choose no more than TWO 480 26 0 1 0 474 1 6 Sysmiss 26 Don't know Choose no more than TWO 480 26 0 1 0 467 1 13 Sysmiss 26 Other Choose no more than TWO 480 26 0 1 0 471 1 9 Sysmiss 26 Zambia's economy 482 24 1 5 1 A very negative impact 75 2 A somewhat negative impact 267 3 A somewhat positive impact 93 4 A very positive impact 19 5 No impact at all 28 Sysmiss 24 Social cohesion 461 45 1 5 1 A very negative impact 57 2 A somewhat negative impact 223 3 A somewhat positive impact 119 4 A very positive impact 23 5 No impact at all 39 Sysmiss 45 National security 475 31 1 5 1 A very negative impact 140 2 A somewhat negative impact 268 3 A somewhat positive impact 29 4 A very positive impact 10 5 No impact at all 28 Sysmiss 31 Public service delivery 469 37 1 5 1 A very negative impact 86 2 A somewhat negative impact 254 3 A somewhat positive impact 71 4 A very positive impact 9 5 No impact at all 49 Sysmiss 37 Zambia's poor and marginalized 473 33 1 5 1 A very negative impact 104 2 A somewhat negative impact 246 3 A somewhat positive impact 54 4 A very positive impact 12 5 No impact at all 57 Sysmiss 33 Improve the quality of its experts as related to Zambia's specific challenges 494 12 0 1 0 405 1 89 Sysmiss 12 Work more with private sector 494 12 0 1 0 406 1 88 Sysmiss 12 Collaborate more effectively with organizations such as bilaterals, multilaterals, trust funds, UN agencies 494 12 0 1 0 469 1 25 Sysmiss 12 Offer more innovative financial products 494 12 0 1 0 450 1 44 Sysmiss 12 Ensure greater selectivity in its work 494 12 0 1 0 484 1 10 Sysmiss 12 Offer more innovative knowledge services 494 12 0 1 0 462 1 32 Sysmiss 12 Collaborate more effectively with Government clients 494 12 0 1 0 407 1 87 Sysmiss 12 Work faster 494 12 0 1 0 475 1 19 Sysmiss 12 Reduce the complexity of obtaining World Bank Group financing 494 12 0 1 0 361 1 133 Sysmiss 12 Help to bring discipline/effective supervision to implementation of World Bank Group projects 494 12 0 1 0 425 1 69 Sysmiss 12 Provide more adequate data/knowledge/statistics/figures on Zambia's economy 494 12 0 1 0 457 1 37 Sysmiss 12 Improve the competitiveness of its financing compared to markets 494 12 0 1 0 457 1 37 Sysmiss 12 Work more with civil society and beneficiary representatives 494 12 0 1 0 395 1 99 Sysmiss 12 Increase the level of capacity development in the country 494 12 0 1 0 376 1 118 Sysmiss 12 Leverage the private sector more 494 12 0 1 0 415 1 79 Sysmiss 12 Other 494 12 0 1 0 480 1 14 Sysmiss 12 When considering the combination of services that the World Bank Group offers in Zambia, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Zambia? 482 24 1 6 1 Financial services 142 2 Knowledge products 123 3 Convening services 13 4 None of the above 3 5 The combination is appropriate for Zambia 187 6 Don't know 14 Sysmiss 24 Social cohesion Choose no more than THREE for each column 469 37 0 1 0 433 1 36 Sysmiss 37 Public financial management Choose no more than THREE for each column 469 37 0 1 0 165 1 304 Sysmiss 37 Reducing gender based violence Choose no more than THREE for each column 469 37 0 1 0 447 1 22 Sysmiss 37 Crisis preparedness Choose no more than THREE for each column 469 37 0 1 0 415 1 54 Sysmiss 37 Crisis response Choose no more than THREE for each column 469 37 0 1 0 451 1 18 Sysmiss 37 Access to justice systems Choose no more than THREE for each column 469 37 0 1 0 424 1 45 Sysmiss 37 Security mechanisms Choose no more than THREE for each column 469 37 0 1 0 465 1 4 Sysmiss 37 Conflict resolution mechanisms Choose no more than THREE for each column 469 37 0 1 0 453 1 16 Sysmiss 37 Support domestic resource mobilization Choose no more than THREE for each column 469 37 0 1 0 272 1 197 Sysmiss 37 Access to basic services Choose no more than THREE for each column 469 37 0 1 0 378 1 91 Sysmiss 37 Capacity of state institutions Choose no more than THREE for each column 469 37 0 1 0 324 1 145 Sysmiss 37 Jobs Choose no more than THREE for each column 469 37 0 1 0 375 1 94 Sysmiss 37 Improving livelihoods Choose no more than THREE for each column 469 37 0 1 0 328 1 141 Sysmiss 37 Food security Choose no more than THREE for each column 469 37 0 1 0 359 1 110 Sysmiss 37 Social safety nets Choose no more than THREE for each column 469 37 0 1 0 412 1 57 Sysmiss 37 Stimulating dialogue to promote peace and stability Choose no more than THREE for each column 469 37 0 1 0 423 1 46 Sysmiss 37 Social cohesion Choose no more than THREE for each column 452 54 0 1 0 377 1 75 Sysmiss 54 Public financial management Choose no more than THREE for each column 452 54 0 1 0 364 1 88 Sysmiss 54 Reducing gender based violence Choose no more than THREE for each column 452 54 0 1 0 360 1 92 Sysmiss 54 Crisis preparedness Choose no more than THREE for each column 452 54 0 1 0 399 1 53 Sysmiss 54 Crisis response Choose no more than THREE for each column 452 54 0 1 0 403 1 49 Sysmiss 54 Access to justice systems Choose no more than THREE for each column 452 54 0 1 0 339 1 113 Sysmiss 54 Security mechanisms Choose no more than THREE for each column 452 54 0 1 0 429 1 23 Sysmiss 54 Conflict resolution mechanisms Choose no more than THREE for each column 452 54 0 1 0 399 1 53 Sysmiss 54 Support domestic resource mobilization Choose no more than THREE for each column 452 54 0 1 0 347 1 105 Sysmiss 54 Access to basic services Choose no more than THREE for each column 452 54 0 1 0 336 1 116 Sysmiss 54 Capacity of state institutions Choose no more than THREE for each column 452 54 0 1 0 383 1 69 Sysmiss 54 Jobs Choose no more than THREE for each column 452 54 0 1 0 380 1 72 Sysmiss 54 Improving livelihoods Choose no more than THREE for each column 452 54 0 1 0 344 1 108 Sysmiss 54 Food security Choose no more than THREE for each column 452 54 0 1 0 317 1 135 Sysmiss 54 Social safety nets Choose no more than THREE for each column 452 54 0 1 0 377 1 75 Sysmiss 54 Stimulating dialogue to promote peace and stability Choose no more than THREE for each column 452 54 0 1 0 355 1 97 Sysmiss 54 Local radio Choose no more than TWO 479 27 0 1 0 373 1 106 Sysmiss 27 International radio Choose no more than TWO 479 27 0 1 0 463 1 16 Sysmiss 27 Social media Choose no more than TWO 479 27 0 1 0 365 1 114 Sysmiss 27 International newspapers Choose no more than TWO 479 27 0 1 0 473 1 6 Sysmiss 27 Local television Choose no more than TWO 479 27 0 1 0 317 1 162 Sysmiss 27 Internet Choose no more than TWO 479 27 0 1 0 252 1 227 Sysmiss 27 Periodicals Choose no more than TWO 479 27 0 1 0 449 1 30 Sysmiss 27 International television Choose no more than TWO 479 27 0 1 0 431 1 48 Sysmiss 27 Local newspapers Choose no more than TWO 479 27 0 1 0 274 1 205 Sysmiss 27 Other Choose no more than TWO 479 27 0 1 0 453 1 26 Sysmiss 27 World Bank Group's publications and other written materials Choose no more than TWO 490 16 0 1 0 304 1 186 Sysmiss 16 e-Newsletters Choose no more than TWO 490 16 0 1 0 281 1 209 Sysmiss 16 World Bank Group's seminars/workshops/conferences Choose no more than TWO 490 16 0 1 0 323 1 167 Sysmiss 16 Mobile phones Choose no more than TWO 490 16 0 1 0 455 1 35 Sysmiss 16 Direct contact with World Bank Group Choose no more than TWO 490 16 0 1 0 374 1 116 Sysmiss 16 World Bank Group's website Choose no more than TWO 490 16 0 1 0 341 1 149 Sysmiss 16 Social media Choose no more than TWO 490 16 0 1 0 402 1 88 Sysmiss 16 Other Choose no more than TWO 490 16 0 1 0 477 1 13 Sysmiss 16 Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions? 482 24 1 2 1 Yes 115 2 No 367 Sysmiss 24 Do you have reliable access to the Internet? 490 16 1 2 1 Yes 458 2 No 32 Sysmiss 16 Do you use/have you used the World Bank Group website? 490 16 1 2 1 Yes 346 2 No 144 Sysmiss 16 Do you currently consult the World Bank Group social media sites? 480 26 1 2 1 Yes 105 2 No 375 Sysmiss 26 Which Internet connection do you use primarily when visiting a World Bank Group website? 422 84 1 2 1 High speed/WiFi 391 2 Dial-up 31 Sysmiss 84 How frequently do you consult the World Bank Group's website and/or social media channels for information/knowledge that you can use in your work? 495 11 1 5 1 Weekly 48 2 Monthly 80 3 A few times a year 180 4 Rarely 113 5 Never 74 Sysmiss 11 I find the World Bank Group's websites easy to navigate. Only answer if you have used a World Bank Group website 322 184 1 10 1 Strongly disagree 1 2 2 3 6 4 12 5 39 6 39 7 55 8 69 9 41 10 Strongly agree 58 11 Don't know 14 Sysmiss 170 I find the information on the World Bank Group's websites useful. Only answer if you have used a World Bank Group website 323 183 1 10 1 Strongly disagree 1 2 1 3 1 4 4 5 29 6 25 7 40 8 90 9 65 10 Strongly agree 67 11 Don't know 12 Sysmiss 171 The World Bank Group's social media channels are valuable sources of information about the institution 224 282 1 10 1 Strongly disagree 8 2 6 3 5 4 10 5 32 6 34 7 23 8 36 9 42 10 Strongly agree 28 11 Don't know 235 Sysmiss 47 Which of the following best describes your current position? 493 13 1 19 1 Office of the President, Prime Minister 12 2 Office of Minister 0 3 Office of Parliamentarian 21 4 Employee of a Ministry, Ministerial Department or Implementa 106 5 PMU/Consultant/Contractor working on World Bank Group suppor 16 6 Local Government Office or Staff 24 7 Bilateral/Multilateral Agency 14 8 Private Sector Organization 65 9 Private Foundation 2 10 Financial Sector/Private Bank 13 11 NGO/Community Based Organization 48 12 Media 54 13 Independent Government Institution 13 14 Trade Union 4 15 Faith-Based Group 10 16 Youth Group 4 17 Academia/Research Institute/Think Tank 54 18 Judiciary Branch 2 19 Other 31 Sysmiss 13 Please identify the primary specialization of your work. 488 18 1 21 1 Water 12 2 Social protection and labor 8 3 Fragility, conflict and violence 2 4 Environment and natural resources 20 5 Public-private partnerships 4 6 Education 45 7 Health, nutrition, and population 23 8 Energy and extractives 19 9 Macroeconomics and fiscal management 23 10 Trade and competitiveness 20 11 Finance and markets 38 12 Gender 15 13 Transport and ICT 8 14 Urban, rural, and social development 25 15 Governance 49 16 Poverty 7 17 Jobs 2 18 Agriculture 31 19 Climate Change 2 20 Generalist (specialized in multiple sectors) 42 21 Other 93 Sysmiss 18 Currently, do you professionally collaborate/work with the World Bank Group (IDA or IFC) in your country? To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 485 21 1 2 1 Yes 249 2 No 236 Sysmiss 21 Which of the following agencies of the World Bank Group do you primarily engage with in Zambia? 379 127 1 3 1 The World Bank (IDA) 282 2 The International Finance Corporation (IFC) 53 3 Other 44 Sysmiss 127 Do your projects involve both the World Bank and the IFC? If NO please go to H7 401 105 1 2 1 Yes 73 2 No 328 Sysmiss 105 If yes, what was your view of how the two institutions work together in Zambia? 71 435 1 4 1 The two institutions work well together 41 2 The way the two institutions work together needs improvement 19 3 The two institutions do not work well together 3 4 Don't know 8 Sysmiss 435 Observer 475 31 0 1 0 327 1 148 Sysmiss 31 Use World Bank Group reports/data 475 31 0 1 0 332 1 143 Sysmiss 31 Engage in World Bank Group related/sponsored events/activities 475 31 0 1 0 334 1 141 Sysmiss 31 Collaborate as part of my professional duties 475 31 0 1 0 327 1 148 Sysmiss 31 Use World Bank Group website for information, data, research, etc. 475 31 0 1 0 331 1 144 Sysmiss 31 What's your gender? To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 498 8 1 2 1 Female 164 2 Male 334 Sysmiss 8 What's your age? 497 9 1 5 1 25 and under 9 2 26-35 79 3 36-45 160 4 46-55 153 5 56 and above 96 Sysmiss 9 Which best represents your geographic location? 494 12 1 10 1 Lusaka Province 430 2 Eastern Province 13 3 Western Province 2 4 North Western Province 2 5 Copperbelt Province 30 6 Central Province 10 7 Southern Province 6 8 Luapula Province 0 9 Northern Province 0 10 Muchinga Province 1 Sysmiss 12 Which of the following best describes your current position? 493 13 1 12 1 Office of President/Prime Minister 12 2 Office of Parliamentarian 21 3 Employee of a Ministry 106 4 PMU/ Consultant on WBG Project 16 5 24 6 Bilateral/ Multilateral Agency 14 7 Private Sector 78 8 CSO 68 9 Media 54 10 13 11 Academia 54 12 Other 33 Sysmiss 13 Which best represents your geographic location? 494 12 1 2 1 Lusaka Province 430 2 Other 64 Sysmiss 12