ARM_2017_WBCS_v01_M -- DDI_ARM_2017_WBCS_v01_M_WB Development Data Group Corporate Communications 2018-08-02 Nesstar Publisher Version 01 (August 2018) ARM_2017_WBCS_v01_M -- -- World Bank Group Country Survey 2018 WBCS 2017 ARM_2017_WBCS_v01_M Public Opinion Research Group Nesstar Publisher World Bank Group Svetlana Markova Dania Mendoza Country Opinion Survey The World Bank Group Country Opinion Survey Program systematically measures and tracks the perceptions of the World Bank's clients, partners, and other stakeholders across the globe in client countries. The Public Opinion Research Group surveyed 29 countries in FY2012 (July 2011-June 2012), 41 countries in FY2013 (July 2012-June 2013), 42 countries in FY2014 (July 2013-June 2014), 35 countries in FY2015 (July 2014-June 2015), 45 countries in FY2016 (July 2015-June 2016), and 35 countries in FY2017 (July 2016-June 2017). In FY2018, surveys were conducted in 42 countries. Nearly all of the World Bank Group's client countries are surveyed in every three year cycle. - v01: edited and anonymous data for public distribution. Armenia Yerevan (the capital) and Marz (region). Stakeholders of the World Bank Group in Armenia Opinion leaders from national and local governments, multilateral/bilateral agencies, media, academia, the private sector, and civil society. Sample survey data [ssd] AM Partners Consulting Company LLC Other [oth] The questionnaire is in English and Armenian. The English version is provided as related material. Via courier and email/ online. The results of this year’s Country Survey were compared to those of the Country Surveys conducted in FY ’13 (response rate was 90%, N = 192) and FY ’16 (response rate was 70%, N = 141). The data were weighted to reach similar stakeholder compositions across the three survey years, allowing for more statistically reliable comparisons. Note, there were insufficient numbers of respondents from local government and the media to be included in these analyses. Also, stakeholders who identified themselves as “Other” in the stakeholder category options were not included in these comparisons. As a result, mean ratings, percentages of respondents, and the total number of respondents in both years are slightly different from those of the original data reported in the FY ’13 and FY ’16 COS reports and the non-weighted data presented in this report. For the weighted stakeholder breakdown and year comparison results, please refer to Appendix E (see page 80) in the Related Materials. 85% The user of the data acknowledges that the original collector of the data, the authorized distributor of the data, and the relevant funding agency bear no responsibility for use of the data or for interpretations or inferences based upon such uses. armenia_cos_fy18_data_file_final_.NSDstat 170 257 Nesstar 200801 id 170 0 101 270 In general would you say that Armenia is headed in? 165 5 1 3 1 The right direction 112 2 The wrong direction 21 3 Not sure 32 -99 2 Sysmiss 3 Food security/safety 167 3 0 1 0 162 1 5 -99 1 Sysmiss 2 Urban development 167 3 0 1 0 159 1 8 -99 1 Sysmiss 2 Energy (conventional and alternative sources) 167 3 0 1 0 149 1 18 -99 1 Sysmiss 2 Social protection (e.g., pensions, targeted social assistance) 167 3 0 1 0 161 1 6 -99 1 Sysmiss 2 Gender equity (closing the gap between women and men, and boys and girls) 167 3 0 1 0 165 1 2 -99 1 Sysmiss 2 Private sector development 167 3 0 1 0 139 1 28 -99 1 Sysmiss 2 Education 167 3 0 1 0 115 1 52 -99 1 Sysmiss 2 Public sector governance/reform (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform) 167 3 0 1 0 127 1 40 -99 1 Sysmiss 2 Global/regional integration 167 3 0 1 0 158 1 9 -99 1 Sysmiss 2 Water and sanitation 167 3 0 1 0 164 1 3 -99 1 Sysmiss 2 Demographic challenges (i.e., aging, migration) 167 3 0 1 0 143 1 24 -99 1 Sysmiss 2 Job creation/employment 167 3 0 1 0 123 1 44 -99 1 Sysmiss 2 Financial markets 167 3 0 1 0 164 1 3 -99 1 Sysmiss 2 Health 167 3 0 1 0 158 1 9 -99 1 Sysmiss 2 Poverty reduction 167 3 0 1 0 143 1 24 -99 1 Sysmiss 2 Anti-corruption 167 3 0 1 0 127 1 40 -99 1 Sysmiss 2 Trade logistics/connectivity 167 3 0 1 0 162 1 5 -99 1 Sysmiss 2 Transport (e.g., roads, transportation) 167 3 0 1 0 163 1 4 -99 1 Sysmiss 2 Agriculture and rural development 167 3 0 1 0 141 1 26 -99 1 Sysmiss 2 Exports promotion 167 3 0 1 0 148 1 19 -99 1 Sysmiss 2 Competitiveness in domestic market 167 3 0 1 0 153 1 14 -99 1 Sysmiss 2 Natural resource/sustainable environment management 167 3 0 1 0 155 1 12 -99 1 Sysmiss 2 Climate change (e.g., mitigation, adaptation) 167 3 0 1 0 166 1 1 -99 1 Sysmiss 2 Economic growth 167 3 0 1 0 111 1 56 -99 1 Sysmiss 2 Disaster risk management 167 3 0 1 0 163 1 4 -99 1 Sysmiss 2 Equality of opportunity (i.e., social inclusion) 167 3 0 1 0 157 1 10 -99 1 Sysmiss 2 Information and communications technology 167 3 0 1 0 144 1 23 -99 1 Sysmiss 2 Natural resource/sustainable environment management 165 5 0 1 0 158 1 7 -99 2 Sysmiss 3 Climate change (e.g., mitigation, adaptation) 165 5 0 1 0 163 1 2 -99 2 Sysmiss 3 Economic growth 165 5 0 1 0 103 1 62 -99 2 Sysmiss 3 Disaster risk management 165 5 0 1 0 162 1 3 -99 2 Sysmiss 3 Equality of opportunity (i.e., social inclusion) 165 5 0 1 0 143 1 22 -99 2 Sysmiss 3 Information and communications technology 165 5 0 1 0 157 1 8 -99 2 Sysmiss 3 Health 165 5 0 1 0 164 1 1 -99 2 Sysmiss 3 Anti-corruption 165 5 0 1 0 118 1 47 -99 2 Sysmiss 3 Trade logistics/connectivity 165 5 0 1 0 164 1 1 -99 2 Sysmiss 3 Transport (e.g., roads, transportation) 165 5 0 1 0 161 1 4 -99 2 Sysmiss 3 Agriculture and rural development 165 5 0 1 0 123 1 42 -99 2 Sysmiss 3 Exports promotion 165 5 0 1 0 139 1 26 -99 2 Sysmiss 3 Competitiveness in domestic market 165 5 0 1 0 136 1 29 -99 2 Sysmiss 3 Public sector governance/reform (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform) 165 5 0 1 0 138 1 27 -99 2 Sysmiss 3 Global/regional integration 165 5 0 1 0 153 1 12 -99 2 Sysmiss 3 Water and sanitation 165 5 0 0 0 165 -99 2 Sysmiss 3 Demographic challenges (i.e., aging, migration) 165 5 0 1 0 159 1 6 -99 2 Sysmiss 3 Job creation/employment 165 5 0 1 0 92 1 73 -99 2 Sysmiss 3 Financial markets 165 5 0 1 0 163 1 2 -99 2 Sysmiss 3 Food security/safety 165 5 0 1 0 163 1 2 -99 2 Sysmiss 3 Urban development 165 5 0 1 0 162 1 3 -99 2 Sysmiss 3 Energy (conventional and alternative sources) 165 5 0 1 0 159 1 6 -99 2 Sysmiss 3 Social protection (e.g., pensions, targeted social assistance) 165 5 0 1 0 148 1 17 -99 2 Sysmiss 3 Gender equity (closing the gap between women and men, and boys and girls) 165 5 0 1 0 162 1 3 -99 2 Sysmiss 3 Private sector development 165 5 0 1 0 120 1 45 -99 2 Sysmiss 3 Education 165 5 0 1 0 126 1 39 -99 2 Sysmiss 3 Greater access to micro-finance for the poor 162 8 0 1 0 158 1 4 -99 3 Sysmiss 5 Greater voice and participation for citizens to help ensure greater accountability 162 8 0 1 0 143 1 19 -99 3 Sysmiss 5 Education and training that better ensure job opportunity 162 8 0 1 0 99 1 63 -99 3 Sysmiss 5 Better quality public services 162 8 0 1 0 151 1 11 -99 3 Sysmiss 5 Better employment opportunities for young people 162 8 0 1 0 137 1 25 -99 3 Sysmiss 5 Better employment opportunities for women 162 8 0 1 0 158 1 4 -99 3 Sysmiss 5 Greater access to health and nutrition for citizens 162 8 0 1 0 158 1 4 -99 3 Sysmiss 5 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 162 8 0 1 0 107 1 55 -99 3 Sysmiss 5 A growing middle class 162 8 0 1 0 114 1 48 -99 3 Sysmiss 5 Better opportunity for the poor who live in rural areas 162 8 0 1 0 148 1 14 -99 3 Sysmiss 5 Better opportunity for the poor who live in urban areas 162 8 0 1 0 161 1 1 -99 3 Sysmiss 5 Consistent economic growth 162 8 0 1 0 100 1 62 -99 3 Sysmiss 5 More reliable social safety net 162 8 0 1 0 151 1 11 -99 3 Sysmiss 5 Other 162 8 0 1 0 159 1 3 -99 3 Sysmiss 5 How familiar are you with the work of the World Bank Group in Armenia? To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 162 8 2 10 1 Not familiar at all 0 2 2 3 4 4 3 5 17 6 14 7 33 8 32 9 28 10 Extremely familiar 29 11 Don't know 0 -99 3 Sysmiss 5 Overall, please rate your impression of the World Bank Group's effectiveness in Armenia. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 149 21 2 10 1 Not effective at all 0 2 2 3 4 4 7 5 10 6 14 7 24 8 43 9 26 10 Very effective 19 -99 4 11 Don't know 12 Sysmiss 5 To what extent do you believe the World Bank Group's staff is well prepared to help Armenia solve its most complicated development challenges? To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 145 25 2 10 1 To no degree at all 0 2 2 3 1 4 3 5 8 6 6 7 19 8 42 9 36 10 To a very significant degree 28 -99 3 11 Don't know 16 Sysmiss 6 Demographic challenges (i.e., aging, migration) 165 5 0 1 0 159 1 6 -99 2 Sysmiss 3 Job creation/employment 165 5 0 1 0 116 1 49 -99 2 Sysmiss 3 Food security/safety 165 5 0 1 0 164 1 1 -99 2 Sysmiss 3 Urban development 165 5 0 1 0 159 1 6 -99 2 Sysmiss 3 Energy (conventional and alternative sources) 165 5 0 1 0 154 1 11 -99 2 Sysmiss 3 Social protection (e.g., pensions, targeted social assistance) 165 5 0 1 0 158 1 7 -99 2 Sysmiss 3 Gender equity (closing the gap between women and men, and boys and girls) 165 5 0 1 0 163 1 2 -99 2 Sysmiss 3 Private sector development 165 5 0 1 0 132 1 33 -99 2 Sysmiss 3 Education 165 5 0 1 0 124 1 41 -99 2 Sysmiss 3 Public sector governance/reform (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform) 165 5 0 1 0 140 1 25 -99 2 Sysmiss 3 Global/regional integration 165 5 0 1 0 155 1 10 -99 2 Sysmiss 3 Water and sanitation 165 5 0 1 0 156 1 9 -99 2 Sysmiss 3 Health 165 5 0 1 0 156 1 9 -99 2 Sysmiss 3 Financial markets 165 5 0 1 0 161 1 4 -99 2 Sysmiss 3 Disaster risk management 165 5 0 1 0 157 1 8 -99 2 Sysmiss 3 Equality of opportunity (i.e., social inclusion) 165 5 0 1 0 151 1 14 -99 2 Sysmiss 3 Poverty reduction 165 5 0 1 0 124 1 41 -99 2 Sysmiss 3 Anti-corruption 165 5 0 1 0 130 1 35 -99 2 Sysmiss 3 Trade logistics/connectivity 165 5 0 1 0 157 1 8 -99 2 Sysmiss 3 Transport (e.g., roads, transportation) 165 5 0 1 0 156 1 9 -99 2 Sysmiss 3 Agriculture and rural development 165 5 0 1 0 129 1 36 -99 2 Sysmiss 3 Exports promotion 165 5 0 1 0 138 1 27 -99 2 Sysmiss 3 Competitiveness in domestic market 165 5 0 1 0 152 1 13 -99 2 Sysmiss 3 Natural resource/sustainable environment management 165 5 0 1 0 154 1 11 -99 2 Sysmiss 3 Climate change (e.g., mitigation, adaptation) 165 5 0 1 0 163 1 2 -99 2 Sysmiss 3 Economic growth 165 5 0 1 0 114 1 51 -99 2 Sysmiss 3 Information and communications technology 165 5 0 1 0 150 1 15 -99 2 Sysmiss 3 Bringing together different groups of stakeholders Greatest Value (Choose only ONE) 161 9 0 1 0 158 1 3 -99 1 Sysmiss 8 Capacity development related to World Bank Group supported projects Greatest Value (Choose only ONE) 161 9 0 1 0 128 1 33 -99 1 Sysmiss 8 Technical assistance Greatest Value (Choose only ONE) 161 9 0 1 0 137 1 24 -99 1 Sysmiss 8 Policy advice, studies, analyses Greatest Value (Choose only ONE) 161 9 0 1 0 142 1 19 -99 1 Sysmiss 8 Financial resources Greatest Value (Choose only ONE) 161 9 0 1 0 130 1 31 -99 1 Sysmiss 8 Data and statistics Greatest Value (Choose only ONE) 161 9 0 1 0 156 1 5 -99 1 Sysmiss 8 Promoting knowledge sharing Greatest Value (Choose only ONE) 161 9 0 1 0 144 1 17 -99 1 Sysmiss 8 Implementation support Greatest Value (Choose only ONE) 161 9 0 1 0 144 1 17 -99 1 Sysmiss 8 Mobilizing third party financial resources Greatest Value (Choose only ONE) 161 9 0 1 0 156 1 5 -99 1 Sysmiss 8 Donor coordination Greatest Value (Choose only ONE) 161 9 0 1 0 154 1 7 -99 1 Sysmiss 8 Other Greatest Value (Choose only ONE) 161 9 0 0 0 161 -99 1 Sysmiss 8 Bringing together different groups of stakeholders Second Greatest Value (Choose only ONE) 159 11 0 1 0 150 1 9 -99 2 Sysmiss 9 Capacity development related to World Bank Group supported projects Second Greatest Value (Choose only ONE) 159 11 0 1 0 142 1 17 -99 2 Sysmiss 9 Technical assistance Second Greatest Value (Choose only ONE) 159 11 0 1 0 133 1 26 -99 2 Sysmiss 9 Policy advice, studies, analyses Second Greatest Value (Choose only ONE) 159 11 0 1 0 139 1 20 -99 2 Sysmiss 9 Financial resources Second Greatest Value (Choose only ONE) 159 11 0 1 0 136 1 23 -99 2 Sysmiss 9 Data and statistics Second Greatest Value (Choose only ONE) 159 11 0 1 0 153 1 6 -99 2 Sysmiss 9 Promoting knowledge sharing Second Greatest Value (Choose only ONE) 159 11 0 1 0 137 1 22 -99 2 Sysmiss 9 Implementation support Second Greatest Value (Choose only ONE) 159 11 0 1 0 139 1 20 -99 2 Sysmiss 9 Mobilizing third party financial resources Second Greatest Value (Choose only ONE) 159 11 0 1 0 152 1 7 -99 2 Sysmiss 9 Donor coordination Second Greatest Value (Choose only ONE) 159 11 0 1 0 150 1 9 -99 2 Sysmiss 9 Other Second Greatest Value (Choose only ONE) 159 11 0 0 0 159 -99 2 Sysmiss 9 To what extent do you believe that the World Bank Group's work and support help the poorest in Armenia? Select only ONE response 162 8 1 5 1 To a fully sufficient degree 10 2 To a somewhat sufficient degree 75 3 To a somewhat insufficient degree 30 4 To a very insufficient degree 10 5 Don’t know 37 -99 2 Sysmiss 6 Investment Project Financing (IPF) If you have NO exposure to/experience with the instruments listed below, please select “N/A” 105 65 1 10 1 Not effective at all 2 2 1 3 4 4 4 5 10 6 16 7 18 8 20 9 15 10 Very effective 15 -99 6 11 Don't know 51 Sysmiss 8 Development Policy Financing (DPF) If you have NO exposure to/experience with the instruments listed below, please select “N/A” 108 62 3 10 1 Not effective at all 0 3 4 4 5 5 12 6 11 7 18 8 32 9 13 10 Very effective 13 -99 7 11 Don't know 45 Sysmiss 10 Program-for-Results Financing (PforR) If you have NO exposure to/experience with the instruments listed below, please select “N/A” 83 87 2 10 1 Not effective at all 0 2 2 3 1 4 3 5 13 6 16 7 9 8 17 9 9 10 Very effective 13 -99 8 11 Don't know 68 Sysmiss 11 Trust funds and grants If you have NO exposure to/experience with the instruments listed below, please select “N/A” 91 79 2 10 1 Not effective at all 0 2 3 3 5 4 3 5 12 6 14 7 13 8 19 9 10 10 Very effective 12 -99 7 11 Don't know 62 Sysmiss 10 IFC Investment Services If you have NO exposure to/experience with the instruments listed below, please select “N/A” 75 95 1 10 1 Not effective at all 2 2 1 3 4 4 4 5 12 6 5 7 16 8 18 9 4 10 Very effective 9 -99 11 11 Don't know 75 Sysmiss 9 IFC Advisory Services If you have NO exposure to/experience with the instruments listed below, please select “N/A” 87 83 1 10 1 Not effective at all 2 3 6 4 7 5 11 6 6 7 18 8 21 9 6 10 Very effective 10 -99 9 11 Don't know 64 Sysmiss 10 Beneficiaries Choose no more than TWO 163 7 0 1 0 114 1 49 -99 1 Sysmiss 6 Youth/university groups Choose no more than TWO 163 7 0 1 0 142 1 21 -99 1 Sysmiss 6 Private sector Choose no more than TWO 163 7 0 1 0 85 1 78 -99 1 Sysmiss 6 Local government Choose no more than TWO 163 7 0 1 0 126 1 37 -99 1 Sysmiss 6 Donor community Choose no more than TWO 163 7 0 1 0 143 1 20 -99 1 Sysmiss 6 NGOs/Community Based Organizations Choose no more than TWO 163 7 0 1 0 135 1 28 -99 1 Sysmiss 6 Academia/think tanks/research institutes Choose no more than TWO 163 7 0 1 0 114 1 49 -99 1 Sysmiss 6 Parliament Choose no more than TWO 163 7 0 1 0 154 1 9 -99 1 Sysmiss 6 Media Choose no more than TWO 163 7 0 1 0 155 1 8 -99 1 Sysmiss 6 Other Choose no more than TWO 163 7 0 1 0 158 1 5 -99 1 Sysmiss 6 Don't know Choose no more than TWO 163 7 0 1 0 159 1 4 -99 1 Sysmiss 6 Overall the World Bank Group currently plays a relevant role in development in Armenia 152 18 1 10 1 Strongly disagree 1 2 1 3 3 4 5 5 13 6 18 7 21 8 38 9 23 10 Strongly agree 29 -99 3 11 Don't know 8 Sysmiss 7 The World Bank Group's work is aligned with what I consider the development priorities for Armenia To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 141 29 1 10 1 Strongly disagree 2 2 1 3 4 4 2 5 15 6 16 7 23 8 35 9 22 10 Strongly agree 21 -99 5 11 Don't know 15 Sysmiss 9 Responsiveness to needs To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 141 29 2 10 1 To no degree at all 0 2 1 3 3 4 2 5 12 6 8 7 29 8 40 9 32 10 To a very significant degree 14 -99 7 11 Don't know 15 Sysmiss 7 Flexibility (in terms of the institution's products and services) To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 138 32 1 10 1 To no degree at all 1 3 3 4 8 5 13 6 15 7 24 8 31 9 26 10 To a very significant degree 17 -99 6 11 Don't know 20 Sysmiss 6 Flexibility (in terms of changing country circumstances) To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 127 43 1 10 1 To no degree at all 1 2 2 3 5 4 5 5 17 6 17 7 27 8 27 9 14 10 To a very significant degree 12 -99 8 11 Don't know 28 Sysmiss 7 Being inclusive To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 124 46 2 10 1 To no degree at all 0 2 1 3 3 4 5 5 15 6 12 7 33 8 29 9 18 10 To a very significant degree 8 -99 8 11 Don't know 31 Sysmiss 7 Openness (sharing data and other information) To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 142 28 1 10 1 To no degree at all 1 2 2 3 1 4 4 5 10 6 8 7 23 8 25 9 32 10 To a very significant degree 36 -99 5 11 Don't know 16 Sysmiss 7 Collaboration with the Government To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 137 33 1 10 1 To no degree at all 1 4 2 5 7 6 4 7 15 8 29 9 41 10 To a very significant degree 38 -99 5 11 Don't know 21 Sysmiss 7 The speed in which it gets things accomplished on the ground To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 132 38 2 10 1 To no degree at all 0 2 1 3 8 4 4 5 9 6 21 7 21 8 25 9 25 10 To a very significant degree 18 -99 9 11 Don't know 22 Sysmiss 7 Helping to bring discipline/effective supervision to implementation of investment projects To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 127 43 1 10 1 To no degree at all 1 2 2 3 2 4 5 5 8 6 13 7 17 8 29 9 26 10 To a very significant degree 24 -99 7 11 Don't know 30 Sysmiss 6 Collaboration with civil society To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 116 54 1 10 1 To no degree at all 4 2 2 3 3 4 7 5 13 6 13 7 21 8 16 9 23 10 To a very significant degree 14 -99 7 11 Don't know 40 Sysmiss 7 Staff accessibility To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 140 30 3 10 1 To no degree at all 0 3 3 4 3 5 2 6 11 7 16 8 30 9 40 10 To a very significant degree 35 -99 6 11 Don't know 18 Sysmiss 6 Collaboration with other donors and development partners To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 119 51 3 10 1 To no degree at all 0 3 1 4 2 5 9 6 5 7 24 8 29 9 32 10 To a very significant degree 17 -99 6 11 Don't know 39 Sysmiss 6 Collaboration with the private sector To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 105 65 1 10 1 To no degree at all 1 3 8 4 5 5 9 6 21 7 19 8 19 9 17 10 To a very significant degree 6 -99 9 11 Don't know 48 Sysmiss 8 Straightforwardness and honesty To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 133 37 1 10 1 To no degree at all 1 2 1 3 2 4 4 5 6 6 6 7 21 8 20 9 23 10 To a very significant degree 49 -99 8 11 Don't know 22 Sysmiss 7 Treating clients and stakeholders with respect To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 146 24 2 10 1 To no degree at all 0 2 1 3 1 4 2 5 2 6 7 7 14 8 14 9 36 10 To a very significant degree 69 -99 6 11 Don't know 11 Sysmiss 7 Being a long-term partner To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 140 30 2 10 1 To no degree at all 0 2 2 3 1 4 2 5 2 6 4 7 11 8 21 9 31 10 To a very significant degree 66 -99 6 11 Don't know 18 Sysmiss 6 Poor coordination within the Government Choose no more than TWO 152 18 0 1 0 122 1 30 -99 11 Sysmiss 7 There is an inadequate level of private sector participation and support Choose no more than TWO 152 18 0 1 0 131 1 21 -99 11 Sysmiss 7 Poor donor coordination Choose no more than TWO 152 18 0 1 0 145 1 7 -99 11 Sysmiss 7 The World Bank Group is not sensitive enough to political/social realities on the ground Choose no more than TWO 152 18 0 1 0 124 1 28 -99 11 Sysmiss 7 The World Bank Group does not provide the government with consistent support throughout the reform effort Choose no more than TWO 152 18 0 1 0 144 1 8 -99 11 Sysmiss 7 Political pressures and obstacles Choose no more than TWO 152 18 0 1 0 137 1 15 -99 11 Sysmiss 7 Reforms are not well thought out in light of country challenges Choose no more than TWO 152 18 0 1 0 118 1 34 -99 11 Sysmiss 7 Lack of/inadequate levels of capacity in Government Choose no more than TWO 152 18 0 1 0 115 1 37 -99 11 Sysmiss 7 There is not an adequate level of citizen/civil society participation Choose no more than TWO 152 18 0 1 0 122 1 30 -99 11 Sysmiss 7 Corruption Choose no more than TWO 152 18 0 1 0 118 1 34 -99 11 Sysmiss 7 Poor coordination within the World Bank Group Choose no more than TWO 152 18 0 1 0 138 1 14 -99 11 Sysmiss 7 Other Choose no more than TWO 152 18 0 1 0 141 1 11 -99 11 Sysmiss 7 Gender (i.e., closing the gap between women and men, and boys and girls) 78 92 2 10 1 To no degree at all 0 2 2 3 2 4 5 5 12 6 14 7 17 8 11 9 9 10 To a very significant degree 6 -99 4 11 Don't know 81 Sysmiss 7 The impact of climate change 77 93 1 10 1 To no degree at all 1 2 1 3 4 4 5 5 14 6 10 7 19 8 13 9 7 10 To a very significant degree 3 -99 4 11 Don't know 80 Sysmiss 9 Social protection (e.g., pensions, targeted social assistance) If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 87 83 3 10 1 Not effective at all 0 3 2 4 4 5 6 6 16 7 18 8 17 9 17 10 Very effective 7 -99 9 11 Don't know 66 Sysmiss 8 Gender equity (closing the gap between women and men, and boys and girls) If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 69 101 1 10 1 Not effective at all 1 2 1 3 2 4 8 5 5 6 14 7 14 8 12 9 7 10 Very effective 5 -99 12 11 Don't know 81 Sysmiss 8 Private sector development If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 102 68 1 10 1 Not effective at all 1 2 2 3 3 4 7 5 7 6 19 7 27 8 20 9 9 10 Very effective 7 -99 11 11 Don't know 49 Sysmiss 8 Education If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 110 60 1 10 1 Not effective at all 1 2 3 3 5 4 7 5 16 6 17 7 14 8 16 9 16 10 Very effective 15 -99 9 11 Don't know 43 Sysmiss 8 Public sector governance/reform (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform) If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 115 55 2 10 1 Not effective at all 0 2 3 3 3 4 6 5 9 6 14 7 16 8 29 9 20 10 Very effective 15 -99 7 11 Don't know 41 Sysmiss 7 Global/regional integration If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 85 85 1 10 1 Not effective at all 1 2 4 3 3 4 8 5 16 6 10 7 11 8 13 9 11 10 Very effective 8 -99 9 11 Don't know 68 Sysmiss 8 Food security/safety If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 68 102 1 10 1 Not effective at all 2 2 1 3 2 4 1 5 16 6 12 7 8 8 9 9 14 10 Very effective 3 -99 10 11 Don't know 84 Sysmiss 8 Urban development If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 67 103 1 10 1 Not effective at all 2 2 4 3 4 4 4 5 13 6 9 7 10 8 9 9 6 10 Very effective 6 -99 10 11 Don't know 85 Sysmiss 8 Energy (conventional and alternative sources) If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 91 79 2 10 1 Not effective at all 0 2 4 3 1 4 3 5 11 6 2 7 17 8 19 9 21 10 Very effective 13 -99 8 11 Don't know 63 Sysmiss 8 Water and sanitation If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 85 85 2 10 1 Not effective at all 0 2 1 3 1 4 2 5 9 6 9 7 14 8 25 9 14 10 Very effective 10 -99 9 11 Don't know 68 Sysmiss 8 Job creation/employment If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 91 79 2 10 1 Not effective at all 0 2 4 3 5 4 5 5 13 6 13 7 18 8 12 9 13 10 Very effective 8 -99 9 11 Don't know 62 Sysmiss 8 Health If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 79 91 1 10 1 Not effective at all 1 2 2 3 4 4 5 5 6 6 7 7 14 8 19 9 10 10 Very effective 11 -99 9 11 Don't know 74 Sysmiss 8 Financial markets If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 74 96 1 10 1 Not effective at all 1 2 2 3 1 4 4 5 7 6 10 7 13 8 14 9 15 10 Very effective 7 -99 13 11 Don't know 75 Sysmiss 8 Transport (e.g., roads, transportation) If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 83 87 1 10 1 Not effective at all 1 2 1 3 2 4 6 5 3 6 6 7 18 8 23 9 12 10 Very effective 11 -99 13 11 Don't know 67 Sysmiss 7 Agriculture and rural development If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 102 68 1 10 1 Not effective at all 1 3 1 4 4 5 5 6 14 7 21 8 24 9 20 10 Very effective 12 -99 9 11 Don't know 52 Sysmiss 7 Exports promotion If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 83 87 1 10 1 Not effective at all 2 2 2 3 4 4 5 5 6 6 18 7 13 8 17 9 10 10 Very effective 6 -99 10 11 Don't know 69 Sysmiss 8 Natural resource/sustainable environment management If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 76 94 1 10 1 Not effective at all 1 2 2 3 4 4 6 5 4 6 12 7 10 8 14 9 17 10 Very effective 6 -99 7 11 Don't know 80 Sysmiss 7 Climate change (e.g., mitigation, adaptation) If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 63 107 1 10 1 Not effective at all 1 2 5 3 2 4 3 5 9 6 6 7 12 8 13 9 7 10 Very effective 5 -99 12 11 Don't know 87 Sysmiss 8 Poverty reduction If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 108 62 1 10 1 Not effective at all 3 2 3 3 6 4 7 5 8 6 15 7 20 8 18 9 17 10 Very effective 11 -99 9 11 Don't know 45 Sysmiss 8 Anti-corruption If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 82 88 1 10 1 Not effective at all 5 2 7 3 5 4 9 5 11 6 13 7 7 8 9 9 11 10 Very effective 5 -99 10 11 Don't know 70 Sysmiss 8 Economic growth If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 112 58 1 10 1 Not effective at all 1 2 3 3 3 4 6 5 9 6 17 7 22 8 24 9 14 10 Very effective 13 -99 9 11 Don't know 42 Sysmiss 7 Disaster risk management If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 71 99 1 10 1 Not effective at all 1 2 2 3 3 4 2 5 5 6 13 7 9 8 14 9 14 10 Very effective 8 -99 9 11 Don't know 82 Sysmiss 8 Equality of opportunity (i.e., social inclusion) If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 72 98 1 10 1 Not effective at all 2 2 3 3 3 4 3 5 6 6 11 7 12 8 14 9 13 10 Very effective 5 -99 9 11 Don't know 80 Sysmiss 9 Information and communications technology If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know” 88 82 1 10 1 Not effective at all 1 3 2 4 5 5 8 6 4 7 20 8 16 9 20 10 Very effective 12 -99 9 11 Don't know 65 Sysmiss 8 To what extent does the World Bank Group's work help to achieve development results in Armenia? 136 34 2 10 1 To no degree at all 0 2 2 3 5 4 5 5 9 6 21 7 21 8 36 9 19 10 To a very significant degree 18 -99 6 11 Don't know 21 Sysmiss 7 The World Bank Group's financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program-for-Results, etc.) meet the needs of Armenia 135 35 1 10 1 Strongly disagree 1 2 2 3 1 4 7 5 10 6 18 7 23 8 33 9 22 10 Strongly agree 18 -99 5 11 Don't know 22 Sysmiss 8 The World Bank Group meets Armenia's needs for knowledge services (e.g., research, analysis, data, technical assistance) 137 33 2 10 1 Strongly disagree 0 2 2 3 5 4 6 5 7 6 10 7 30 8 31 9 25 10 Strongly agree 21 -99 5 11 Don't know 19 Sysmiss 9 How frequently do you consult World Bank Group's knowledge work and activities in the work you do? To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 159 11 1 5 1 Weekly 19 2 Monthly 43 3 A few times a year 71 4 Rarely 22 5 Never 4 -99 4 Sysmiss 7 Are timely To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 128 42 2 10 1 To no degree at all 0 2 1 3 2 4 2 5 9 6 21 7 20 8 27 9 27 10 To a very significant degree 19 -99 14 11 Don't know 21 Sysmiss 7 Include appropriate level of stakeholder involvement during preparation To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 136 34 1 10 1 To no degree at all 1 2 2 3 3 4 4 5 11 6 17 7 25 8 33 9 22 10 To a very significant degree 18 -99 7 11 Don't know 21 Sysmiss 6 Lead to practical solutions To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 139 31 2 10 1 To no degree at all 0 2 2 3 3 4 7 5 16 6 15 7 21 8 32 9 28 10 To a very significant degree 15 -99 7 11 Don't know 16 Sysmiss 8 Are accessible (well written and easy to understand) To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 146 24 3 10 1 To no degree at all 0 3 6 4 7 5 9 6 7 7 26 8 27 9 34 10 To a very significant degree 30 -99 6 11 Don't know 11 Sysmiss 7 Are source of relevant information on global good practices To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 140 30 2 10 1 To no degree at all 0 2 3 3 3 4 3 5 7 6 10 7 21 8 26 9 37 10 To a very significant degree 30 -99 8 11 Don't know 15 Sysmiss 7 Are adequately disseminated To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 122 48 1 10 1 To no degree at all 1 2 2 3 2 4 9 5 7 6 10 7 16 8 28 9 27 10 To a very significant degree 20 -99 9 11 Don't know 32 Sysmiss 7 Are translated enough into local language To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 133 37 1 10 1 To no degree at all 1 2 1 3 5 4 6 5 15 6 15 7 18 8 20 9 23 10 To a very significant degree 29 -99 7 11 Don't know 24 Sysmiss 6 Are adaptable to Armenia's specific development challenges and country circumstances To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 125 45 2 10 1 To no degree at all 0 2 3 3 4 4 4 5 10 6 11 7 25 8 24 9 28 10 To a very significant degree 16 -99 7 11 Don't know 31 Sysmiss 7 Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 143 27 2 10 1 Not significant at all 0 2 3 3 3 4 5 5 12 6 16 7 26 8 39 9 18 10 Very significant 21 -99 4 11 Don't know 17 Sysmiss 6 Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 144 26 2 10 1 Very low technical quality 0 2 2 4 6 5 5 6 10 7 22 8 42 9 29 10 Very high technical quality 28 -99 6 11 Don't know 13 Sysmiss 7 The World Bank Group disburses funds promptly 110 60 1 10 1 Strongly disagree 2 2 2 3 5 4 8 5 7 6 14 7 20 8 20 9 18 10 Strongly agree 14 -99 5 11 Don't know 47 Sysmiss 8 The World Bank Group effectively monitors and evaluates the projects and programs it supports To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 142 28 1 10 1 Strongly disagree 2 2 2 3 5 4 5 5 11 6 16 7 15 8 20 9 33 10 Strongly agree 33 -99 5 11 Don't know 15 Sysmiss 8 The World Bank Group's approvals and reviews are done in a timely fashion To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 125 45 3 10 1 Strongly disagree 0 3 3 4 5 5 11 6 13 7 17 8 22 9 30 10 Strongly agree 24 -99 5 11 Don't know 32 Sysmiss 8 The World Bank Group's "Safeguard Policy" requirements are reasonable To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 87 83 1 10 1 Strongly disagree 1 2 1 3 2 4 2 5 6 6 13 7 10 8 23 9 15 10 Strongly agree 14 -99 5 11 Don't know 70 Sysmiss 8 The World Bank Group's conditions on its lending are reasonable To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 101 69 1 10 1 Strongly disagree 2 2 1 3 4 4 4 5 7 6 13 7 13 8 20 9 23 10 Strongly agree 14 -99 6 11 Don't know 55 Sysmiss 8 The World Bank Group takes decisions quickly in Armenia To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 107 63 2 10 1 Strongly disagree 0 2 1 3 6 4 2 5 13 6 9 7 16 8 18 9 27 10 Strongly agree 15 -99 6 11 Don't know 49 Sysmiss 8 Working with the World Bank Group increases Armenia's institutional capacity To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 149 21 2 10 1 Strongly disagree 0 2 1 3 4 4 4 5 2 6 11 7 26 8 26 9 44 10 Strongly agree 31 -99 4 11 Don't know 10 Sysmiss 7 Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank Group makes appropriate use of them To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 85 85 2 10 1 Strongly disagree 0 2 3 4 5 5 6 6 9 7 6 8 18 9 19 10 Strongly agree 19 -99 7 11 Don't know 71 Sysmiss 7 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 160 10 0 1 0 153 1 7 -99 2 Sysmiss 8 Work more with civil society and beneficiary representatives 160 10 0 1 0 127 1 33 -99 2 Sysmiss 8 Increase the level of capacity development in the country 160 10 0 1 0 92 1 68 -99 2 Sysmiss 8 Leverage the private sector more (i.e., mobilize private sector development) 160 10 0 1 0 126 1 34 -99 2 Sysmiss 8 Improve the quality of its experts as related to Armenia's specific challenges 160 10 0 1 0 145 1 15 -99 2 Sysmiss 8 Work more with private sector 160 10 0 1 0 137 1 23 -99 2 Sysmiss 8 Offer more innovative knowledge services 160 10 0 1 0 123 1 37 -99 2 Sysmiss 8 Collaborate more effectively with Government clients (e.g., state, local) 160 10 0 1 0 144 1 16 -99 2 Sysmiss 8 Work faster 160 10 0 1 0 152 1 8 -99 2 Sysmiss 8 Reduce the complexity of obtaining World Bank Group financing 160 10 0 1 0 148 1 12 -99 2 Sysmiss 8 Help to bring discipline/effective supervision to implementation of World Bank Group projects 160 10 0 1 0 151 1 9 -99 2 Sysmiss 8 Collaborate more effectively with organizations such as bilaterals, multilaterals, trust funds, UN agencies 160 10 0 1 0 145 1 15 -99 2 Sysmiss 8 Offer more innovative financial products 160 10 0 1 0 141 1 19 -99 2 Sysmiss 8 Ensure greater selectivity in its work 160 10 0 1 0 151 1 9 -99 2 Sysmiss 8 Provide more adequate data/knowledge/statistics/figures on Armenia's economy 160 10 0 1 0 154 1 6 -99 2 Sysmiss 8 Other 160 10 0 1 0 158 1 2 -99 2 Sysmiss 8 When considering the combination of services that the World Bank Group offers in Armenia, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Armenia? 157 13 1 6 1 Financial services 34 2 Knowledge products 44 3 Organizing services 11 4 None of the above 3 5 The combination is appropriate for Armenia 41 6 Don't know 24 -99 4 Sysmiss 9 World Bank Group's publications and other written materials Choose no more than TWO 158 12 0 1 0 109 1 49 -99 4 Sysmiss 8 e-Newsletters Choose no more than TWO 158 12 0 1 0 118 1 40 -99 4 Sysmiss 8 World Bank Group's seminars/workshops/conferences Choose no more than TWO 158 12 0 1 0 96 1 62 -99 4 Sysmiss 8 World Bank Group's website Choose no more than TWO 158 12 0 1 0 114 1 44 -99 4 Sysmiss 8 Direct contact with World Bank Group (i.e., face to face meetings/discussions) Choose no more than TWO 158 12 0 1 0 93 1 65 -99 4 Sysmiss 8 Social media (e.g., Facebook, Twitter) Choose no more than TWO 158 12 0 1 0 134 1 24 -99 4 Sysmiss 8 Other Choose no more than TWO 158 12 0 1 0 157 1 1 -99 4 Sysmiss 8 Do you use/have you used the World Bank Group website? To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check "Don't know". 156 14 1 2 1 Yes 130 2 No 26 -99 3 Sysmiss 11 Do you currently consult the World Bank Group social media sites (e.g., Facebook, Twitter)? To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check "Don't know". 156 14 1 2 1 Yes 59 2 No 97 -99 3 Sysmiss 11 How frequently do you consult the World Bank Group's website and/or social media channels (e.g., Facebook, Twitter) for information/knowledge that you can use in your work? To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check "Don't know". 158 12 1 5 1 Weekly 45 2 Monthly 39 3 A few times a year 40 4 Rarely 21 5 Never 13 -99 3 Sysmiss 9 Which of the following best describes your current position? 168 2 1 14 1 Office of the President/Prime Minister 10 2 Office of Minister 18 3 Office of Parliamentarian 1 4 Employee of a Ministry, Ministerial Department or Implementa 30 5 PMU overseeing implementation of project/Consultant/Contract 7 6 Local Government Office or Staff 4 7 Bilateral/ Multilateral Agency 10 8 Private Sector Organization 13 9 Financial Sector/Private Bank 3 10 NGO/Community-Based Organization 26 11 Media 8 12 Independent Government Institution 19 13 Academia/Research Institute/Think Tank 14 14 Other 5 -99 2 Please identify the primary specialization of your work. 167 3 1 17 1 Water 2 2 Social protection and labor 4 3 Environment and natural resources 9 4 Public-private partnerships 6 5 Education 19 6 Health, nutrition, and population 6 7 Energy and extractives 9 8 Macroeconomics and fiscal management 11 9 Trade and competitiveness 10 10 Finance and markets 13 11 Gender 2 12 Transport and ICT 7 13 Governance 24 14 Poverty 4 15 Jobs 0 16 Agriculture 7 17 Other 34 -99 3 Currently, do you professionally collaborate/work with the World Bank Group (IBRD or IFC) in your country? To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 165 5 1 2 1 Yes 122 2 No 43 -99 5 Which of the following agencies of the World Bank Group do you primarily engage with in Armenia? 156 14 1 3 1 The World Bank (IBRD) 133 2 The International Finance Corporation (IFC) 12 3 Other 11 -99 12 Sysmiss 2 Observer (i.e., follow in media, discuss in informal conversations, etc.) Choose no more than TWO 164 6 0 1 0 154 1 10 -99 5 Sysmiss 1 Choose no more than TWO 164 6 0 1 0 113 1 51 -99 5 Sysmiss 1 Engage in World Bank Group related/sponsored events/activities Choose no more than TWO 164 6 0 1 0 94 1 70 -99 5 Sysmiss 1 Collaborate as part of my professional duties Choose no more than TWO 164 6 0 1 0 62 1 102 -99 5 Sysmiss 1 Use World Bank Group website for information, data, research, etc. Choose no more than TWO 164 6 0 1 0 139 1 25 -99 5 Sysmiss 1 What's your gender? 166 4 1 2 1 Female 45 2 Male 121 -99 3 Sysmiss 1 What's your age? 166 4 1 5 1 25 and under 2 2 26-35 27 3 36-45 59 4 46-55 45 5 56 and above 33 -99 3 Sysmiss 1 Which best represents your geographic location? To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 166 4 1 2 1 Yerevan (the capital) 154 2 Marz (region) 12 -99 3 Sysmiss 1 Which of the following best describes your current position? 168 2 1 14 1 Office of the President/Prime Minister/Minister 28 4 Employee of a Ministry 30 5 PMU/Consultant on WBG project/Independent Government Institu 26 7 Bilateral/ Multilateral Agency 10 8 Private Sector/Financial Sector/Private Bank 16 10 NGO/CBO 26 13 Academia 14 14 Other 18 -99 2 166 4 2.318 10