ALB_2017_WBCS_v01_M -- DDI_ALB_2017_WBCS_v01_M_WB Development Data Group Corporate Communications 2018-09-13 Nesstar Publisher Version 01 (September 2018) ALB_2017_WBCS_v01_M -- -- World Bank Group Country Survey 2017 WBCS 2017 ALB_2017_WBCS_v01_M Public Opinion Research Group Nesstar Publisher World Bank Group Svetlana Markova Dania Mendoza Country Opinion Survey The World Bank Group Country Opinion Survey Program systematically measures and tracks the perceptions of the World Bank's clients, partners, and other stakeholders across the globe in client countries. The Public Opinion Research Group surveyed 29 countries in FY2012 (July 2011-June 2012), 41 countries in FY2013 (July 2012-June 2013), 42 countries in FY2014 (July 2013-June 2014), 35 countries in FY2015 (July 2014-June 2015), and 45 countries in FY2016 (July 2015-June 2016). In FY2017, surveys were conducted in 35 countries. Nearly all of the World Bank Group's client countries are surveyed in every three year cycle. - v01: edited and anonymous data for public distribution. Albania Tirana and Durrës, North Albania, Central Albania and South Albania. Stakeholders of the World Bank Group in Albania. Opinion leaders from national and local governments, multilateral/bilateral agencies, media, academia, the private sector, and civil society. Sample survey data [ssd] IDRA Research and Consulting Other [oth] English and Albanian. The English version is provided as related material. Via Post and email/ online. The results of this year’s Country Survey were compared to those of the Country Survey conducted in FY ’14 (response rate was 48%, N = 248). The data were weighted to reach similar stakeholder compositions across the two survey years, allowing for more statistically reliable comparisons. Note, there were insufficient numbers of respondents from local government in FY14 to be included in these analyses. Also, stakeholders who identified themselves as “Other” in the stakeholder category options were not included in these comparisons. As a result, mean ratings, percentages of respondents, and the total number of respondents in both years are slightly different from those of the original data reported in the FY ’14 COS report and the non-weighted data presented in this report. For the weighted stakeholder breakdown and year comparison results, please refer to Appendix E (see page 89) in the Related Materials. 63% The user of the data acknowledges that the original collector of the data, the authorized distributor of the data, and the relevant funding agency bear no responsibility for use of the data or for interpretations or inferences based upon such uses. albania_cos_fy17_final_.NSDstat 332 333 Nesstar 200801 id Id 332 0 101 432 In general would you say that Albania is headed in ... ? 326 6 1 3 1 The right direction 192 2 The wrong direction 43 3 Not sure 91 -99 6 Social protection Choose no more than THREE 329 3 0 1 0 308 1 21 -99 3 Gender equity Choose no more than THREE 329 3 0 1 0 324 1 5 -99 3 Private sector development Choose no more than THREE 329 3 0 1 0 282 1 47 -99 3 Education Choose no more than THREE 329 3 0 1 0 238 1 91 -99 3 Public sector governance/reform Choose no more than THREE 329 3 0 1 0 250 1 79 -99 3 Global/regional integration Choose no more than THREE 329 3 0 1 0 316 1 13 -99 3 Foreign direct investment Choose no more than THREE 329 3 0 1 0 288 1 41 -99 3 Urban development Choose no more than THREE 329 3 0 1 0 308 1 21 -99 3 Energy Choose no more than THREE 329 3 0 1 0 312 1 17 -99 3 Water and sanitation Choose no more than THREE 329 3 0 1 0 319 1 10 -99 3 Pollution Choose no more than THREE 329 3 0 1 0 322 1 7 -99 3 Job creation/employment Choose no more than THREE 329 3 0 1 0 271 1 58 -99 3 Health Choose no more than THREE 329 3 0 1 0 274 1 55 -99 3 Financial markets Choose no more than THREE 329 3 0 1 0 323 1 6 -99 3 Transport Choose no more than THREE 329 3 0 1 0 309 1 20 -99 3 Agriculture and rural development Choose no more than THREE 329 3 0 1 0 272 1 57 -99 3 Trade and exports Choose no more than THREE 329 3 0 1 0 314 1 15 -99 3 Crime and violence Choose no more than THREE 329 3 0 1 0 314 1 15 -99 3 Natural resource management Choose no more than THREE 329 3 0 1 0 306 1 23 -99 3 Climate change Choose no more than THREE 329 3 0 1 0 327 1 2 -99 3 Poverty reduction Choose no more than THREE 329 3 0 1 0 280 1 49 -99 3 Anti-corruption Choose no more than THREE 329 3 0 1 0 254 1 75 -99 3 Judiciary reform Choose no more than THREE 329 3 0 1 0 205 1 124 -99 3 Economic growth Choose no more than THREE 329 3 0 1 0 262 1 67 -99 3 Disaster risk management Choose no more than THREE 329 3 0 1 0 327 1 2 -99 3 Equality of opportunity Choose no more than THREE 329 3 0 1 0 317 1 12 -99 3 Environmental sustainability Choose no more than THREE 329 3 0 1 0 314 1 15 -99 3 Information and communications technology Choose no more than THREE 329 3 0 1 0 318 1 11 -99 3 Economic growth Choose no more than THREE 329 3 0 1 0 200 1 129 -99 3 Disaster risk management Choose no more than THREE 329 3 0 1 0 327 1 2 -99 3 Equality of opportunity Choose no more than THREE 329 3 0 1 0 300 1 29 -99 3 Environmental sustainability Choose no more than THREE 329 3 0 1 0 321 1 8 -99 3 Information and communications technology Choose no more than THREE 329 3 0 1 0 326 1 3 -99 3 Social protection Choose no more than THREE 329 3 0 1 0 289 1 40 -99 3 Agriculture and rural development Choose no more than THREE 329 3 0 1 0 219 1 110 -99 3 Trade and exports Choose no more than THREE 329 3 0 1 0 314 1 15 -99 3 Crime and violence Choose no more than THREE 329 3 0 1 0 327 1 2 -99 3 Climate change Choose no more than THREE 329 3 0 1 0 328 1 1 -99 3 Transport Choose no more than THREE 329 3 0 1 0 319 1 10 -99 3 Energy Choose no more than THREE 329 3 0 1 0 320 1 9 -99 3 Anti-corruption Choose no more than THREE 329 3 0 1 0 285 1 44 -99 3 Judiciary reform Choose no more than THREE 329 3 0 1 0 290 1 39 -99 3 Water and sanitation Choose no more than THREE 329 3 0 1 0 322 1 7 -99 3 Pollution Choose no more than THREE 329 3 0 1 0 327 1 2 -99 3 Job creation/employment Choose no more than THREE 329 3 0 1 0 184 1 145 -99 3 Health Choose no more than THREE 329 3 0 1 0 319 1 10 -99 3 Financial markets Choose no more than THREE 329 3 0 1 0 318 1 11 -99 3 Public sector governance/reform Choose no more than THREE 329 3 0 1 0 267 1 62 -99 3 Gender equity Choose no more than THREE 329 3 0 1 0 325 1 4 -99 3 Private sector development Choose no more than THREE 329 3 0 1 0 242 1 87 -99 3 Education Choose no more than THREE 329 3 0 1 0 255 1 74 -99 3 Global/regional integration Choose no more than THREE 329 3 0 1 0 319 1 10 -99 3 Foreign direct investment Choose no more than THREE 329 3 0 1 0 256 1 73 -99 3 Urban development Choose no more than THREE 329 3 0 1 0 313 1 16 -99 3 Natural resource management Choose no more than THREE 329 3 0 1 0 310 1 19 -99 3 Greater access to health and nutrition for citizens Choose no more than TWO 322 10 0 1 0 297 1 25 -99 3 Sysmiss 7 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) Choose no more than TWO 322 10 0 1 0 266 1 56 -99 3 Sysmiss 7 A growing middle class Choose no more than TWO 322 10 0 1 0 252 1 70 -99 3 Sysmiss 7 Better opportunity for the poor who live in rural areas Choose no more than TWO 322 10 0 1 0 281 1 41 -99 3 Sysmiss 7 Better opportunity for the poor who live in urban areas Choose no more than TWO 322 10 0 1 0 305 1 17 -99 3 Sysmiss 7 Consistent economic growth Choose no more than TWO 322 10 0 1 0 201 1 121 -99 3 Sysmiss 7 More reliable social safety net Choose no more than TWO 322 10 0 1 0 298 1 24 -99 3 Sysmiss 7 Greater access to micro-finance for the poor Choose no more than TWO 322 10 0 1 0 305 1 17 -99 3 Sysmiss 7 Greater voice and participation for citizens to help ensure greater accountability Choose no more than TWO 322 10 0 1 0 283 1 39 -99 3 Sysmiss 7 Education and training that better ensure job opportunity Choose no more than TWO 322 10 0 1 0 227 1 95 -99 3 Sysmiss 7 Better quality public services Choose no more than TWO 322 10 0 1 0 285 1 37 -99 3 Sysmiss 7 Better employment opportunities for young people Choose no more than TWO 322 10 0 1 0 249 1 73 -99 3 Sysmiss 7 Better employment opportunities for women Choose no more than TWO 322 10 0 1 0 303 1 19 -99 3 Sysmiss 7 Other Choose no more than TWO 322 10 0 1 0 321 1 1 -99 3 Sysmiss 7 Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Albania? Select only ONE response 321 11 1 5 1 A very big problem 128 2 A moderately big problem 150 3 A small problem 32 4 Not a problem at all 2 5 Don’t know 9 -99 3 Sysmiss 8 In your view, is climate change a very serious problem, somewhat serious, not too serious, or not a problem in your country? Select only ONE response 320 12 1 5 1 A very serious problem 72 2 A somewhat serious problem 155 3 Not too serious problem 74 4 Not a problem 16 5 Don’t know 3 -99 4 Sysmiss 8 In your view, is early childhood development (i.e. nutrition, growth, care, and education) a very important, moderately important, slightly important, or not an important development priority in Albania? Select only ONE response 319 13 1 5 1 A very important development priority 250 2 A moderately important development priority 50 3 A slightly important development priority 11 4 Not an important development priority 6 5 Don't know 2 -99 5 Sysmiss 8 How familiar are you with the work of the World Bank Group in Albania? 321 11 1 10 1 Not familiar at all 9 2 9 3 17 4 22 5 37 6 32 7 53 8 67 9 44 10 Extremely familiar 31 -99 3 Sysmiss 8 Overall, please rate your impression of the World Bank Group's effectiveness in Albania. 294 38 1 10 1 Not effective at all 1 2 1 3 9 4 14 5 36 6 21 7 58 8 63 9 59 10 Very effective 32 -99 4 11 Don't know 25 Sysmiss 9 To what extent do you believe the World Bank Group's staff is well prepared (e.g., skills and knowledge) to help Albania solve its most complicated development challenges? 265 67 3 10 1 To no degree at all 0 3 6 4 4 5 24 6 12 7 38 8 52 9 70 10 To a very significant degree 59 -99 4 11 Don't know 52 Sysmiss 11 Energy Choose no more than THREE 322 10 0 1 0 298 1 24 -99 2 Sysmiss 8 Water and sanitation Choose no more than THREE 322 10 0 1 0 307 1 15 -99 2 Sysmiss 8 Pollution Choose no more than THREE 322 10 0 1 0 316 1 6 -99 2 Sysmiss 8 Job creation/employment Choose no more than THREE 322 10 0 1 0 249 1 73 -99 2 Sysmiss 8 Health Choose no more than THREE 322 10 0 1 0 276 1 46 -99 2 Sysmiss 8 Financial markets Choose no more than THREE 322 10 0 1 0 310 1 12 -99 2 Sysmiss 8 Social protection Choose no more than THREE 322 10 0 1 0 297 1 25 -99 2 Sysmiss 8 Gender equity Choose no more than THREE 322 10 0 1 0 315 1 7 -99 2 Sysmiss 8 Private sector development Choose no more than THREE 322 10 0 1 0 259 1 63 -99 2 Sysmiss 8 Education Choose no more than THREE 322 10 0 1 0 247 1 75 -99 2 Sysmiss 8 Public sector governance/reform Choose no more than THREE 322 10 0 1 0 250 1 72 -99 2 Sysmiss 8 Global/regional integration Choose no more than THREE 322 10 0 1 0 302 1 20 -99 2 Sysmiss 8 Foreign direct investment Choose no more than THREE 322 10 0 1 0 259 1 63 -99 2 Sysmiss 8 Urban development Choose no more than THREE 322 10 0 1 0 302 1 20 -99 2 Sysmiss 8 Judiciary reform Choose no more than THREE 322 10 0 1 0 290 1 32 -99 2 Sysmiss 8 Economic growth Choose no more than THREE 322 10 0 1 0 252 1 70 -99 2 Sysmiss 8 Disaster risk management Choose no more than THREE 322 10 0 1 0 317 1 5 -99 2 Sysmiss 8 Equality of opportunity Choose no more than THREE 322 10 0 1 0 296 1 26 -99 2 Sysmiss 8 Environmental sustainability Choose no more than THREE 322 10 0 1 0 308 1 14 -99 2 Sysmiss 8 Information and communications technology Choose no more than THREE 322 10 0 1 0 314 1 8 -99 2 Sysmiss 8 Transport Choose no more than THREE 322 10 0 1 0 299 1 23 -99 2 Sysmiss 8 Agriculture and rural development Choose no more than THREE 322 10 0 1 0 239 1 83 -99 2 Sysmiss 8 Trade and exports Choose no more than THREE 322 10 0 1 0 313 1 9 -99 2 Sysmiss 8 Crime and violence Choose no more than THREE 322 10 0 1 0 320 1 2 -99 2 Sysmiss 8 Natural resource management Choose no more than THREE 322 10 0 1 0 288 1 34 -99 2 Sysmiss 8 Climate change Choose no more than THREE 322 10 0 1 0 319 1 3 -99 2 Sysmiss 8 Poverty reduction Choose no more than THREE 322 10 0 1 0 261 1 61 -99 2 Sysmiss 8 Anti-corruption Choose no more than THREE 322 10 0 1 0 274 1 48 -99 2 Sysmiss 8 Bringing together different groups of stakeholders Greatest Value (Choose only ONE) 318 14 0 1 0 278 1 40 -99 3 Sysmiss 11 Capacity development related to World Bank Group supported projects Greatest Value (Choose only ONE) 318 14 0 1 0 261 1 57 -99 3 Sysmiss 11 Technical assistance Greatest Value (Choose only ONE) 318 14 0 1 0 290 1 28 -99 3 Sysmiss 11 Policy advice, studies, analyses Greatest Value (Choose only ONE) 318 14 0 1 0 282 1 36 -99 3 Sysmiss 11 Financial resources Greatest Value (Choose only ONE) 318 14 0 1 0 247 1 71 -99 3 Sysmiss 11 Data and statistics Greatest Value (Choose only ONE) 318 14 0 1 0 308 1 10 -99 3 Sysmiss 11 Promoting knowledge sharing Greatest Value (Choose only ONE) 318 14 0 1 0 310 1 8 -99 3 Sysmiss 11 Implementation support Greatest Value (Choose only ONE) 318 14 0 1 0 270 1 48 -99 3 Sysmiss 11 Mobilizing third party financial resources Greatest Value (Choose only ONE) 318 14 0 1 0 309 1 9 -99 3 Sysmiss 11 Donor coordination Greatest Value (Choose only ONE) 318 14 0 1 0 309 1 9 -99 3 Sysmiss 11 Other Greatest Value (Choose only ONE) 318 14 0 1 0 316 1 2 -99 3 Sysmiss 11 Bringing together different groups of stakeholders Second Greatest Value (Choose only ONE) 313 19 0 1 0 288 1 25 -99 7 Sysmiss 12 Capacity development related to World Bank Group supported projects Second Greatest Value (Choose only ONE) 313 19 0 1 0 279 1 34 -99 7 Sysmiss 12 Technical assistance Second Greatest Value (Choose only ONE) 313 19 0 1 0 276 1 37 -99 7 Sysmiss 12 Policy advice, studies, analyses Second Greatest Value (Choose only ONE) 313 19 0 1 0 274 1 39 -99 7 Sysmiss 12 Financial resources Second Greatest Value (Choose only ONE) 313 19 0 1 0 261 1 52 -99 7 Sysmiss 12 Data and statistics Second Greatest Value (Choose only ONE) 313 19 0 1 0 308 1 5 -99 7 Sysmiss 12 Promoting knowledge sharing Second Greatest Value (Choose only ONE) 313 19 0 1 0 296 1 17 -99 7 Sysmiss 12 Implementation support Second Greatest Value (Choose only ONE) 313 19 0 1 0 259 1 54 -99 7 Sysmiss 12 Mobilizing third party financial resources Second Greatest Value (Choose only ONE) 313 19 0 1 0 286 1 27 -99 7 Sysmiss 12 Donor coordination Second Greatest Value (Choose only ONE) 313 19 0 1 0 294 1 19 -99 7 Sysmiss 12 Other Second Greatest Value (Choose only ONE) 313 19 0 1 0 309 1 4 -99 7 Sysmiss 12 World Bank Group's processes too slow (e.g., too bureaucratic in its operational policies and procedures) Choose no more than TWO 316 16 0 1 0 248 1 68 -99 6 Sysmiss 10 Not aligned with other donors' work Choose no more than TWO 316 16 0 1 0 303 1 13 -99 6 Sysmiss 10 Not aligned with country priorities Choose no more than TWO 316 16 0 1 0 301 1 15 -99 6 Sysmiss 10 World Bank Group's processes too complex Choose no more than TWO 316 16 0 1 0 271 1 45 -99 6 Sysmiss 10 Not willing to honestly criticize policies and reform efforts in the country Choose no more than TWO 316 16 0 1 0 271 1 45 -99 6 Sysmiss 10 Staff too inaccessible Choose no more than TWO 316 16 0 1 0 310 1 6 -99 6 Sysmiss 10 Not adequately sensitive to political/social realities in Albania Choose no more than TWO 316 16 0 1 0 283 1 33 -99 6 Sysmiss 10 Too influenced by developed countries Choose no more than TWO 316 16 0 1 0 289 1 27 -99 6 Sysmiss 10 Not exploring alternative policy options Choose no more than TWO 316 16 0 1 0 303 1 13 -99 6 Sysmiss 10 Not collaborating enough with stakeholders outside the Government Choose no more than TWO 316 16 0 1 0 254 1 62 -99 6 Sysmiss 10 Its advice and strategies do not lend themselves to practical problem solving Choose no more than TWO 316 16 0 1 0 290 1 26 -99 6 Sysmiss 10 Not enough public disclosure of its work Choose no more than TWO 316 16 0 1 0 236 1 80 -99 6 Sysmiss 10 Arrogant in its approach Choose no more than TWO 316 16 0 0 0 316 -99 6 Sysmiss 10 Not client focused Choose no more than TWO 316 16 0 1 0 312 1 4 -99 6 Sysmiss 10 The credibility of its knowledge/data Choose no more than TWO 316 16 0 1 0 314 1 2 -99 6 Sysmiss 10 Other Choose no more than TWO 316 16 0 1 0 311 1 5 -99 6 Sysmiss 10 Don't know Choose no more than TWO 316 16 0 1 0 261 1 55 -99 6 Sysmiss 10 To what extent do you believe that the World Bank Group's work and support help the poorest in Albania? Select only ONE response 313 19 1 5 1 To a fully sufficient degree 14 2 To a somewhat sufficient degree 134 3 To a somewhat insufficient degree 98 4 To a very insufficient degree 19 5 Don't know 48 -99 2 Sysmiss 17 Investment Project Financing (IPF) If you have NO exposure to/experience with the instruments listed below, please select “N/A” 177 155 2 10 1 Not effective at all 0 2 3 3 1 4 10 5 15 6 18 7 30 8 45 9 34 10 Very effective 21 -99 11 11 N/A 119 Sysmiss 25 Development Policy Financing (DPF) If you have NO exposure to/experience with the instruments listed below, please select “N/A” 168 164 1 10 1 Not effective at all 1 2 3 3 6 4 5 5 19 6 21 7 25 8 41 9 28 10 Very effective 19 -99 22 11 N/A 117 Sysmiss 25 Program-for-Results Financing (PforR) If you have NO exposure to/experience with the instruments listed below, please select "N/A" 140 192 1 10 1 Not effective at all 1 2 1 3 4 4 5 5 18 6 18 7 20 8 32 9 23 10 Very effective 18 -99 21 11 N/A 142 Sysmiss 29 Trust funds and grants If you have NO exposure to/experience with the instruments listed below, please select "N/A" 148 184 1 10 1 Not effective at all 1 2 1 3 3 4 7 5 25 6 20 7 23 8 22 9 26 10 Very effective 20 -99 23 11 N/A 135 Sysmiss 26 Guarantees If you have NO exposure to/experience with the instruments listed below, please select "N/A" 100 232 1 10 1 Not effective at all 3 2 2 3 1 4 6 5 18 6 12 7 13 8 21 9 17 10 Very effective 7 -99 27 11 N/A 176 Sysmiss 29 IFC Investment Services If you have NO exposure to/experience with the instruments listed below, please select "N/A" 114 218 1 10 1 Not effective at all 1 2 3 3 4 4 7 5 11 6 9 7 14 8 29 9 25 10 Very effective 11 -99 24 11 N/A 166 Sysmiss 28 IFC Advisory Services If you have NO exposure to/experience with the instruments listed below, please select "N/A" 131 201 1 10 1 Not effective at all 1 2 4 3 2 4 8 5 11 6 11 7 18 8 28 9 32 10 Very effective 16 -99 22 11 N/A 152 Sysmiss 27 Beneficiaries Choose no more than TWO 314 18 0 1 0 248 1 66 -99 1 Sysmiss 17 Youth/university groups Choose no more than TWO 314 18 0 1 0 247 1 67 -99 1 Sysmiss 17 Private sector Choose no more than TWO 314 18 0 1 0 188 1 126 -99 1 Sysmiss 17 Local government Choose no more than TWO 314 18 0 1 0 199 1 115 -99 1 Sysmiss 17 Donor community Choose no more than TWO 314 18 0 1 0 281 1 33 -99 1 Sysmiss 17 NGOs/Community Based Organizations Choose no more than TWO 314 18 0 1 0 262 1 52 -99 1 Sysmiss 17 Academia/think tanks/research institutes Choose no more than TWO 314 18 0 1 0 227 1 87 -99 1 Sysmiss 17 Parliament Choose no more than TWO 314 18 0 1 0 298 1 16 -99 1 Sysmiss 17 Foundations Choose no more than TWO 314 18 0 1 0 304 1 10 -99 1 Sysmiss 17 Media Choose no more than TWO 314 18 0 1 0 299 1 15 -99 1 Sysmiss 17 Other Choose no more than TWO 314 18 0 1 0 313 1 1 -99 1 Sysmiss 17 Don't know Choose no more than TWO 314 18 0 1 0 308 1 6 -99 1 Sysmiss 17 Overall the World Bank Group currently plays a relevant role in development in Albania 294 38 2 10 1 Strongly disagree 0 2 3 3 11 4 7 5 21 6 30 7 39 8 74 9 59 10 Strongly agree 50 -99 3 11 Don't know 17 Sysmiss 18 The World Bank Group's work is aligned with what I consider the development priorities for Albania 284 48 2 10 1 Strongly disagree 0 2 4 3 10 4 10 5 23 6 29 7 45 8 80 9 55 10 Strongly agree 28 -99 10 11 Don't know 20 Sysmiss 18 Responsiveness to needs 266 66 1 10 1 To no degree at all 1 2 4 3 9 4 14 5 28 6 47 7 40 8 70 9 36 10 To a very significant degree 17 -99 17 11 Don't know 27 Sysmiss 22 Flexibility (in terms of the institution's products and services) 253 79 1 10 1 To no degree at all 1 2 3 3 9 4 28 5 33 6 31 7 45 8 60 9 32 10 To a very significant degree 11 -99 17 11 Don't know 40 Sysmiss 22 Flexibility (in terms of changing country circumstances) 256 76 1 10 1 To no degree at all 1 2 4 3 8 4 21 5 37 6 29 7 43 8 60 9 36 10 To a very significant degree 17 -99 17 11 Don't know 36 Sysmiss 23 Being inclusive 255 77 1 10 1 To no degree at all 3 2 3 3 8 4 13 5 43 6 27 7 39 8 50 9 45 10 To a very significant degree 24 -99 14 11 Don't know 41 Sysmiss 22 Openness (sharing data and other information) 261 71 1 10 1 To no degree at all 2 2 4 3 6 4 11 5 27 6 27 7 36 8 48 9 57 10 To a very significant degree 43 -99 17 11 Don't know 30 Sysmiss 24 Collaboration with the Government 276 56 1 10 1 To no degree at all 3 2 1 3 4 4 4 5 23 6 15 7 21 8 67 9 85 10 To a very significant degree 53 -99 13 11 Don't know 21 Sysmiss 22 The speed in which it gets things accomplished on the ground 246 86 1 10 1 To no degree at all 2 2 4 3 9 4 22 5 40 6 27 7 41 8 43 9 44 10 To a very significant degree 14 -99 18 11 Don't know 45 Sysmiss 23 Helping to bring discipline/effective supervision to implementation of investment projects 261 71 1 10 1 To no degree at all 1 3 12 4 13 5 28 6 19 7 40 8 53 9 60 10 To a very significant degree 35 -99 14 11 Don't know 35 Sysmiss 22 Collaboration with civil society 236 96 1 10 1 To no degree at all 3 2 4 3 15 4 15 5 42 6 31 7 28 8 48 9 38 10 To a very significant degree 12 -99 17 11 Don't know 57 Sysmiss 22 Staff accessibility 222 110 1 10 1 To no degree at all 2 2 1 3 11 4 10 5 22 6 27 7 26 8 41 9 54 10 To a very significant degree 28 -99 20 11 Don't know 64 Sysmiss 26 Collaboration with other donors and development partners 206 126 1 10 1 To no degree at all 2 2 4 3 11 4 15 5 30 6 34 7 30 8 45 9 28 10 To a very significant degree 7 -99 19 11 Don't know 84 Sysmiss 23 Collaboration with the private sector 234 98 1 10 1 To no degree at all 1 3 5 4 12 5 30 6 19 7 35 8 56 9 44 10 To a very significant degree 32 -99 14 11 Don't know 62 Sysmiss 22 Straightforwardness and honesty 251 81 1 10 1 To no degree at all 2 2 4 3 5 4 9 5 28 6 14 7 27 8 45 9 68 10 To a very significant degree 49 -99 16 11 Don't know 43 Sysmiss 22 Treating clients and stakeholders in Albania with respect 237 95 1 10 1 To no degree at all 1 2 2 3 1 4 6 5 19 6 13 7 23 8 50 9 66 10 To a very significant degree 56 -99 15 11 Don't know 58 Sysmiss 22 Being a long-term partner 275 57 1 10 1 To no degree at all 1 2 2 3 1 4 3 5 14 6 12 7 14 8 52 9 76 10 To a very significant degree 100 -99 13 11 Don't know 22 Sysmiss 22 Reforms are not well thought out in light of country challenges Choose no more than TWO 303 29 0 1 0 238 1 65 -99 6 Sysmiss 23 Poor coordination within the Government Choose no more than TWO 303 29 0 1 0 258 1 45 -99 6 Sysmiss 23 The World Bank Group does not do adequate follow through/follow-up Choose no more than TWO 303 29 0 1 0 293 1 10 -99 6 Sysmiss 23 Political pressures and obstacles Choose no more than TWO 303 29 0 1 0 204 1 99 -99 6 Sysmiss 23 The Government works inefficiently Choose no more than TWO 303 29 0 1 0 249 1 54 -99 6 Sysmiss 23 Poor donor coordination Choose no more than TWO 303 29 0 1 0 268 1 35 -99 6 Sysmiss 23 The World Bank Group is not sensitive enough to political/social realities on the ground Choose no more than TWO 303 29 0 1 0 264 1 39 -99 6 Sysmiss 23 Lack of/inadequate levels of capacity in Government Choose no more than TWO 303 29 0 1 0 234 1 69 -99 6 Sysmiss 23 There is not an adequate level of citizen/civil society participation Choose no more than TWO 303 29 0 1 0 230 1 73 -99 6 Sysmiss 23 The World Bank Group works too slowly Choose no more than TWO 303 29 0 1 0 281 1 22 -99 6 Sysmiss 23 Poor coordination within the World Bank Group Choose no more than TWO 303 29 0 1 0 290 1 13 -99 6 Sysmiss 23 Other Choose no more than TWO 303 29 0 1 0 287 1 16 -99 6 Sysmiss 23 Social protection 270 62 1 10 1 4 2 5 3 6 4 5 5 13 6 25 7 32 8 50 9 48 10 82 -99 25 11 Don't know 10 Sysmiss 27 Gender equity 269 63 1 10 1 7 2 6 3 7 4 7 5 32 6 28 7 36 8 54 9 44 10 48 -99 27 11 Don't know 6 Sysmiss 30 Private sector development 282 50 1 10 1 2 2 5 3 3 4 7 5 12 6 11 7 34 8 52 9 73 10 83 -99 20 11 Don't know 5 Sysmiss 25 Education 275 57 1 10 1 1 2 3 3 5 4 2 5 10 6 10 7 14 8 38 9 70 10 122 -99 26 11 Don't know 3 Sysmiss 28 Public sector governance/reform 279 53 1 10 1 2 2 1 4 4 5 13 6 8 7 23 8 56 9 64 10 108 -99 21 11 Don't know 6 Sysmiss 26 Global/regional integration 266 66 1 10 1 1 2 5 3 4 4 10 5 23 6 25 7 27 8 64 9 51 10 56 -99 21 11 Don't know 18 Sysmiss 27 Foreign direct investment 278 54 1 10 1 1 2 2 3 2 4 3 5 20 6 12 7 21 8 42 9 76 10 99 -99 18 11 Don't know 10 Sysmiss 26 Urban development 273 59 1 10 1 2 2 2 3 3 4 6 5 20 6 19 7 39 8 56 9 53 10 73 -99 21 11 Don't know 11 Sysmiss 27 Energy 275 57 1 10 1 2 2 1 3 3 4 5 5 25 6 23 7 25 8 48 9 62 10 81 -99 18 11 Don't know 12 Sysmiss 27 Water and sanitation 275 57 1 10 1 2 2 3 3 1 4 5 5 17 6 26 7 24 8 43 9 71 10 83 -99 19 11 Don't know 11 Sysmiss 27 Pollution 270 62 1 10 1 3 2 3 3 3 4 3 5 15 6 23 7 31 8 43 9 56 10 90 -99 22 11 Don't know 11 Sysmiss 29 Job creation/employment 278 54 1 10 1 4 2 3 3 2 4 7 5 7 6 11 7 22 8 36 9 62 10 124 -99 17 11 Don't know 10 Sysmiss 27 Health 274 58 1 10 1 2 2 3 4 8 5 18 6 15 7 17 8 35 9 58 10 118 -99 18 11 Don't know 13 Sysmiss 27 Financial markets 260 72 1 10 1 1 2 1 3 2 4 8 5 24 6 23 7 40 8 51 9 49 10 61 -99 22 11 Don't know 21 Sysmiss 29 Transport 271 61 1 10 1 2 2 2 3 2 4 6 5 17 6 16 7 29 8 54 9 69 10 74 -99 22 11 Don't know 11 Sysmiss 28 Agriculture and rural development 278 54 1 10 1 3 2 3 4 1 5 11 6 17 7 14 8 48 9 70 10 111 -99 18 11 Don't know 9 Sysmiss 27 Trade and exports 259 73 1 10 1 1 2 3 3 1 4 8 5 24 6 23 7 41 8 57 9 53 10 48 -99 25 11 Don't know 21 Sysmiss 27 Crime and violence 259 73 1 10 1 16 2 5 3 7 4 8 5 26 6 34 7 25 8 52 9 37 10 49 -99 22 11 Don't know 22 Sysmiss 29 Natural resource management 274 58 1 10 1 2 2 3 3 3 4 9 5 12 6 22 7 38 8 47 9 65 10 73 -99 19 11 Don't know 11 Sysmiss 28 Climate change 276 56 1 10 1 4 2 9 3 8 4 6 5 21 6 35 7 32 8 53 9 50 10 58 -99 19 11 Don't know 9 Sysmiss 28 Poverty reduction 273 59 1 10 1 3 2 3 4 4 5 7 6 10 7 19 8 33 9 67 10 127 -99 20 11 Don't know 12 Sysmiss 27 Anti-corruption 272 60 1 10 1 3 2 3 3 6 4 5 5 12 6 15 7 17 8 36 9 68 10 107 -99 19 11 Don't know 13 Sysmiss 28 Judiciary reform 271 61 1 10 1 10 2 8 3 5 4 6 5 15 6 16 7 20 8 35 9 47 10 109 -99 19 11 Don't know 15 Sysmiss 27 Economic growth 279 53 1 10 1 3 3 2 4 2 5 10 6 10 7 17 8 37 9 74 10 124 -99 15 11 Don't know 11 Sysmiss 27 Disaster risk management 268 64 1 10 1 4 2 7 3 6 4 9 5 23 6 27 7 27 8 68 9 55 10 42 -99 19 11 Don't know 16 Sysmiss 29 Equality of opportunity 269 63 1 10 1 4 2 4 3 5 4 10 5 15 6 24 7 27 8 54 9 65 10 61 -99 21 11 Don't know 15 Sysmiss 27 Environmental sustainability 278 54 1 10 1 1 2 5 3 5 4 12 5 20 6 24 7 40 8 53 9 57 10 61 -99 17 11 Don't know 10 Sysmiss 27 Information and communications technology 271 61 1 10 1 3 2 4 3 3 4 9 5 24 6 27 7 38 8 54 9 51 10 58 -99 20 11 Don't know 14 Sysmiss 27 Social protection If you have NO exposure to/experience in working in any of the sectors listed below, please respond "Don't know" 143 189 1 10 1 Not effective at all 1 2 2 3 7 4 12 5 16 6 15 7 30 8 29 9 20 10 Very effective 11 -99 20 11 Don't know 135 Sysmiss 34 Gender equity If you have NO exposure to/experience in working in any of the sectors listed below, please respond "Don't know" 129 203 1 10 1 Not effective at all 1 2 4 3 8 4 7 5 14 6 23 7 19 8 25 9 20 10 Very effective 8 -99 22 11 Don't know 147 Sysmiss 34 Private sector development If you have NO exposure to/experience in working in any of the sectors listed below, please respond "Don't know" 152 180 1 10 1 Not effective at all 1 2 3 3 4 4 12 5 19 6 27 7 34 8 28 9 17 10 Very effective 7 -99 30 11 Don't know 116 Sysmiss 34 Education If you have NO exposure to/experience in working in any of the sectors listed below, please respond "Don't know" 152 180 1 10 1 Not effective at all 1 2 3 3 3 4 16 5 24 6 18 7 25 8 29 9 23 10 Very effective 10 -99 22 11 Don't know 122 Sysmiss 36 Public sector governance/reform If you have NO exposure to/experience in working in any of the sectors listed below, please respond "Don't know" 202 130 1 10 1 Not effective at all 1 3 5 4 12 5 27 6 16 7 31 8 43 9 47 10 Very effective 20 -99 23 11 Don't know 73 Sysmiss 34 Global/regional integration If you have NO exposure to/experience in working in any of the sectors listed below, please respond "Don't know" 124 208 1 10 1 Not effective at all 1 2 2 3 4 4 5 5 26 6 21 7 13 8 24 9 24 10 Very effective 4 -99 24 11 Don't know 151 Sysmiss 33 Foreign direct investment If you have NO exposure to/experience in working in any of the sectors listed below, please respond "Don't know" 153 179 1 10 1 Not effective at all 2 2 2 3 7 4 9 5 17 6 22 7 20 8 31 9 31 10 Very effective 12 -99 21 11 Don't know 125 Sysmiss 33 Urban development If you have NO exposure to/experience in working in any of the sectors listed below, please respond "Don't know" 161 171 1 10 1 Not effective at all 1 2 3 3 7 4 12 5 20 6 18 7 30 8 32 9 23 10 Very effective 15 -99 25 11 Don't know 113 Sysmiss 33 Energy If you have NO exposure to/experience in working in any of the sectors listed below, please respond "Don't know" 184 148 1 10 1 Not effective at all 4 2 4 3 3 4 10 5 11 6 25 7 24 8 41 9 36 10 Very effective 26 -99 22 11 Don't know 92 Sysmiss 34 Water and sanitation If you have NO exposure to/experience in working in any of the sectors listed below, please respond "Don't know" 165 167 1 10 1 Not effective at all 1 2 4 3 5 4 8 5 12 6 25 7 20 8 39 9 35 10 Very effective 16 -99 22 11 Don't know 111 Sysmiss 34 Pollution If you have NO exposure to/experience in working in any of the sectors listed below, please respond "Don't know" 135 197 1 10 1 Not effective at all 3 2 3 3 3 4 13 5 18 6 22 7 23 8 22 9 18 10 Very effective 10 -99 24 11 Don't know 139 Sysmiss 34 Job creation/employment If you have NO exposure to/experience in working in any of the sectors listed below, please respond "Don't know" 140 192 1 10 1 Not effective at all 3 2 6 3 9 4 7 5 19 6 20 7 29 8 21 9 20 10 Very effective 6 -99 22 11 Don't know 135 Sysmiss 35 Health If you have NO exposure to/experience in working in any of the sectors listed below, please respond "Don't know" 149 183 1 10 1 Not effective at all 3 2 4 3 8 4 11 5 20 6 18 7 23 8 24 9 27 10 Very effective 11 -99 22 11 Don't know 127 Sysmiss 34 Financial markets If you have NO exposure to/experience in working in any of the sectors listed below, please respond "Don't know" 129 203 1 10 1 Not effective at all 4 2 3 3 6 4 8 5 12 6 30 7 18 8 19 9 18 10 Very effective 11 -99 23 11 Don't know 146 Sysmiss 34 Transport If you have NO exposure to/experience in working in any of the sectors listed below, please respond "Don't know" 169 163 1 10 1 Not effective at all 1 2 1 3 5 4 11 5 13 6 18 7 26 8 39 9 37 10 Very effective 18 -99 22 11 Don't know 107 Sysmiss 34 Agriculture and rural development If you have NO exposure to/experience in working in any of the sectors listed below, please respond "Don't know" 166 166 1 10 1 Not effective at all 3 2 2 3 6 4 12 5 16 6 16 7 30 8 35 9 26 10 Very effective 20 -99 21 11 Don't know 109 Sysmiss 36 Trade and exports If you have NO exposure to/experience in working in any of the sectors listed below, please respond "Don't know" 121 211 1 10 1 Not effective at all 1 2 3 3 5 4 8 5 18 6 19 7 26 8 20 9 13 10 Very effective 8 -99 26 11 Don't know 150 Sysmiss 35 Natural resource management If you have NO exposure to/experience in working in any of the sectors listed below, please respond "Don't know" 146 186 1 10 1 Not effective at all 3 2 4 3 5 4 8 5 17 6 21 7 23 8 28 9 26 10 Very effective 11 -99 22 11 Don't know 130 Sysmiss 34 Climate change If you have NO exposure to/experience in working in any of the sectors listed below, please respond "Don't know" 129 203 1 10 1 Not effective at all 3 2 5 3 4 4 7 5 20 6 21 7 19 8 28 9 15 10 Very effective 7 -99 23 11 Don't know 146 Sysmiss 34 Poverty reduction If you have NO exposure to/experience in working in any of the sectors listed below, please respond "Don't know" 170 162 1 10 1 Not effective at all 4 2 4 3 8 4 15 5 13 6 21 7 22 8 39 9 30 10 Very effective 14 -99 22 11 Don't know 105 Sysmiss 35 Anti-corruption If you have NO exposure to/experience in working in any of the sectors listed below, please respond "Don't know" 158 174 1 10 1 Not effective at all 7 2 8 3 5 4 13 5 22 6 25 7 23 8 20 9 25 10 Very effective 10 -99 23 11 Don't know 117 Sysmiss 34 Economic growth If you have NO exposure to/experience in working in any of the sectors listed below, please respond "Don't know" 175 157 1 10 1 Not effective at all 3 2 6 3 5 4 9 5 19 6 26 7 26 8 35 9 31 10 Very effective 15 -99 23 11 Don't know 99 Sysmiss 35 Disaster risk management If you have NO exposure to/experience in working in any of the sectors listed below, please respond "Don't know" 130 202 1 10 1 Not effective at all 3 2 4 3 9 4 6 5 21 6 16 7 24 8 25 9 16 10 Very effective 6 -99 22 11 Don't know 145 Sysmiss 35 Equality of opportunity If you have NO exposure to/experience in working in any of the sectors listed below, please respond "Don't know" 142 190 1 10 1 Not effective at all 2 2 6 3 6 4 8 5 24 6 9 7 19 8 31 9 30 10 Very effective 7 -99 25 11 Don't know 131 Sysmiss 34 Environmental sustainability If you have NO exposure to/experience in working in any of the sectors listed below, please respond "Don't know" 140 192 1 10 1 Not effective at all 2 2 2 3 7 4 9 5 23 6 19 7 25 8 19 9 28 10 Very effective 6 -99 21 11 Don't know 137 Sysmiss 34 Information and communications technology If you have NO exposure to/experience in working in any of the sectors listed below, please respond "Don't know" 132 200 1 10 1 Not effective at all 3 3 4 4 9 5 20 6 14 7 20 8 28 9 26 10 Very effective 8 -99 24 11 Don't know 142 Sysmiss 34 To what extent does the World Bank Group's work help to achieve development results in Albania? 275 57 2 10 1 To no degree at all 0 2 4 3 7 4 8 5 25 6 32 7 50 8 70 9 51 10 To a very significant degree 28 -99 5 11 Don't know 23 Sysmiss 29 The World Bank Group's financial instruments meet the needs of Albania 264 68 1 10 1 Strongly disagree 5 2 6 3 10 4 14 5 25 6 34 7 58 8 60 9 37 10 Strongly agree 15 -99 5 11 Don't know 34 Sysmiss 29 The World Bank Group meets Albania's needs for knowledge services 257 75 1 10 1 Strongly disagree 3 2 5 3 17 4 10 5 26 6 24 7 38 8 74 9 42 10 Strongly agree 18 -99 7 11 Don't know 37 Sysmiss 31 How frequently do you consult World Bank Group's knowledge work and activities in the work you do? 296 36 1 5 1 Weekly 27 2 Monthly 84 3 A few times a year 136 4 Rarely 41 5 Never 8 -99 6 Sysmiss 30 Are timely 248 84 1 10 1 To no degree at all 2 2 6 3 5 4 9 5 29 6 31 7 38 8 56 9 53 10 To a very significant degree 19 -99 10 11 Don't know 41 Sysmiss 33 Include appropriate level of stakeholder involvement during preparation 249 83 1 10 1 To no degree at all 3 2 4 3 14 4 15 5 27 6 27 7 35 8 58 9 58 10 To a very significant degree 8 -99 9 11 Don't know 42 Sysmiss 32 Lead to practical solutions 261 71 1 10 1 To no degree at all 1 2 6 3 12 4 13 5 33 6 27 7 52 8 61 9 47 10 To a very significant degree 9 -99 8 11 Don't know 30 Sysmiss 33 Are accessible (well written and easy to understand) 270 62 1 10 1 To no degree at all 2 2 3 3 4 4 9 5 22 6 18 7 40 8 64 9 77 10 To a very significant degree 31 -99 11 11 Don't know 18 Sysmiss 33 Are source of relevant information on global good practices 263 69 1 10 1 To no degree at all 1 2 4 3 3 4 6 5 14 6 19 7 34 8 55 9 81 10 To a very significant degree 46 -99 12 11 Don't know 24 Sysmiss 33 Are relevant to country challenges 267 65 1 10 1 To no degree at all 1 2 2 3 9 4 10 5 19 6 25 7 39 8 74 9 67 10 To a very significant degree 21 -99 11 11 Don't know 22 Sysmiss 32 Are adequately disseminated 251 81 1 10 1 To no degree at all 4 2 7 3 9 4 14 5 32 6 22 7 40 8 53 9 48 10 To a very significant degree 22 -99 10 11 Don't know 38 Sysmiss 33 Are translated enough into local language 239 93 1 10 1 To no degree at all 2 2 5 3 5 4 11 5 25 6 17 7 33 8 49 9 57 10 To a very significant degree 35 -99 9 11 Don't know 51 Sysmiss 33 Are adaptable to Albania's specific development challenges and country circumstances 268 64 1 10 1 To no degree at all 1 2 4 3 5 4 14 5 26 6 26 7 44 8 72 9 58 10 To a very significant degree 18 -99 8 11 Don't know 24 Sysmiss 32 Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 268 64 1 10 1 Not significant at all 2 3 4 4 10 5 24 6 21 7 48 8 85 9 50 10 Very significant 24 -99 3 11 Don't know 30 Sysmiss 31 Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 269 63 1 10 1 Very low technical quality 1 2 1 3 3 4 4 5 21 6 20 7 33 8 75 9 75 10 Very high technical quality 36 -99 4 11 Don't know 28 Sysmiss 31 The World Bank Group disburses funds promptly 194 138 1 10 1 Strongly disagree 1 2 4 3 4 4 9 5 18 6 20 7 25 8 33 9 49 10 Strongly agree 31 -99 8 11 Don't know 95 Sysmiss 35 The World Bank Group effectively monitors and evaluates the projects and programs it supports 245 87 1 10 1 Strongly disagree 2 2 3 3 5 4 7 5 19 6 22 7 34 8 49 9 58 10 Strongly agree 46 -99 6 11 Don't know 47 Sysmiss 34 The World Bank Group's approvals and reviews are done in a timely fashion 209 123 1 10 1 Strongly disagree 2 2 2 3 6 4 11 5 18 6 23 7 29 8 43 9 48 10 Strongly agree 27 -99 9 11 Don't know 76 Sysmiss 38 The World Bank Group's "Safeguard Policy" requirements are reasonable 196 136 1 10 1 Strongly disagree 1 2 2 3 2 4 5 5 19 6 15 7 22 8 49 9 50 10 Strongly agree 31 -99 11 11 Don't know 89 Sysmiss 36 The World Bank Group's conditions on its lending are reasonable 187 145 1 10 1 Strongly disagree 1 2 1 3 7 4 7 5 19 6 9 7 29 8 48 9 37 10 Strongly agree 29 -99 10 11 Don't know 100 Sysmiss 35 The World Bank Group takes decisions quickly in Albania 203 129 1 10 1 Strongly disagree 2 2 2 3 6 4 9 5 28 6 21 7 36 8 40 9 41 10 Strongly agree 18 -99 11 11 Don't know 80 Sysmiss 38 Working with the World Bank Group increases Albania's institutional capacity 256 76 1 10 1 Strongly disagree 1 2 3 3 2 4 7 5 15 6 14 7 25 8 46 9 89 10 Strongly agree 54 -99 10 11 Don't know 31 Sysmiss 35 Where country systems are adequate, the World Bank Group makes appropriate use of them 190 142 1 10 1 Strongly disagree 4 2 3 3 5 4 6 5 13 6 7 7 26 8 44 9 52 10 Strongly agree 30 -99 12 11 Don't know 93 Sysmiss 37 The World Bank Group provides effective implementation support 245 87 1 10 1 Strongly disagree 1 2 4 3 7 4 3 5 21 6 13 7 30 8 58 9 55 10 Strongly agree 53 -99 11 11 Don't know 41 Sysmiss 35 To what extent do you believe that the World Bank Group's work helps to find solutions that promote private public partnerships in Albania? 203 129 1 10 1 To no degree at all 3 2 5 3 4 4 11 5 26 6 24 7 34 8 58 9 28 10 To a very significant degree 10 -99 5 11 Don't know 90 Sysmiss 34 To what extent do you believe the World Bank Group measures and corrects its work in real time in Albania? 207 125 1 10 1 To no degree at all 2 2 4 3 6 4 14 5 21 6 25 7 36 8 38 9 48 10 To a very significant degree 13 -99 7 11 Don't know 84 Sysmiss 34 Ensure greater selectivity in its work Choose no more than TWO 296 36 0 1 0 279 1 17 -99 2 Sysmiss 34 Provide more adequate data/knowledge/statistics/figures on Albania's economy Choose no more than TWO 296 36 0 1 0 267 1 29 -99 2 Sysmiss 34 Offer more innovative knowledge services Choose no more than TWO 296 36 0 1 0 255 1 41 -99 2 Sysmiss 34 Collaborate more effectively with Government clients Choose no more than TWO 296 36 0 1 0 244 1 52 -99 2 Sysmiss 34 Work faster Choose no more than TWO 296 36 0 1 0 274 1 22 -99 2 Sysmiss 34 Reduce the complexity of obtaining World Bank Group financing Choose no more than TWO 296 36 0 1 0 245 1 51 -99 2 Sysmiss 34 Help to bring discipline/effective supervision to implementation of investment projects Choose no more than TWO 296 36 0 1 0 219 1 77 -99 2 Sysmiss 34 Offer more innovative financial products Choose no more than TWO 296 36 0 1 0 260 1 36 -99 2 Sysmiss 34 Improve the competitiveness of its financing compared to markets Choose no more than TWO 296 36 0 1 0 272 1 24 -99 2 Sysmiss 34 Reach out more to groups outside of Government Choose no more than TWO 296 36 0 1 0 211 1 85 -99 2 Sysmiss 34 Increase the level of capacity development in the country Choose no more than TWO 296 36 0 1 0 198 1 98 -99 2 Sysmiss 34 Improve the quality of its experts as related to Albania's specific challenges Choose no more than TWO 296 36 0 1 0 266 1 30 -99 2 Sysmiss 34 Other Choose no more than TWO 296 36 0 1 0 291 1 5 -99 2 Sysmiss 34 When considering the combination of services that the World Bank Group offers in Albania, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Albania? Select only ONE response 293 39 1 6 1 Financial services 76 2 Knowledge products 55 3 Convening services 6 4 None of the above 3 5 The combination is appropriate for Albania 140 6 Don't know 13 -99 3 Sysmiss 36 Local radio Choose no more than TWO 291 41 0 1 0 290 1 1 -99 2 Sysmiss 39 International radio Choose no more than TWO 291 41 0 1 0 290 1 1 -99 2 Sysmiss 39 Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) Choose no more than TWO 291 41 0 1 0 220 1 71 -99 2 Sysmiss 39 International newspapers Choose no more than TWO 291 41 0 1 0 271 1 20 -99 2 Sysmiss 39 Local television Choose no more than TWO 291 41 0 1 0 175 1 116 -99 2 Sysmiss 39 Internet Choose no more than TWO 291 41 0 1 0 75 1 216 -99 2 Sysmiss 39 Periodicals Choose no more than TWO 291 41 0 1 0 248 1 43 -99 2 Sysmiss 39 International television Choose no more than TWO 291 41 0 1 0 279 1 12 -99 2 Sysmiss 39 Local newspapers Choose no more than TWO 291 41 0 1 0 255 1 36 -99 2 Sysmiss 39 Other Choose no more than TWO 291 41 0 1 0 274 1 17 -99 2 Sysmiss 39 World Bank Group's publications and other written materials Choose no more than TWO 291 41 0 1 0 189 1 102 -99 3 Sysmiss 38 e-Newsletters Choose no more than TWO 291 41 0 1 0 220 1 71 -99 3 Sysmiss 38 World Bank Group's seminars/workshops/conferences Choose no more than TWO 291 41 0 1 0 194 1 97 -99 3 Sysmiss 38 Mobile phones Choose no more than TWO 291 41 0 1 0 274 1 17 -99 3 Sysmiss 38 Direct contact with World Bank Group Choose no more than TWO 291 41 0 1 0 196 1 95 -99 3 Sysmiss 38 World Bank Group's website Choose no more than TWO 291 41 0 1 0 167 1 124 -99 3 Sysmiss 38 Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) Choose no more than TWO 291 41 0 1 0 254 1 37 -99 3 Sysmiss 38 Other Choose no more than TWO 291 41 0 1 0 290 1 1 -99 3 Sysmiss 38 Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions? 287 45 1 2 1 Yes 84 2 No 203 -99 6 Sysmiss 39 Do you have reliable access to the Internet? 289 43 1 2 1 Yes 281 2 No 8 -99 3 Sysmiss 40 Do you use/have you used the World Bank Group website? 291 41 1 2 1 Yes 257 2 No 34 -99 2 Sysmiss 39 Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, Twitter, YouTube, and Flickr)? 289 43 1 2 1 Yes 98 2 No 191 -99 4 Sysmiss 39 Which Internet connection do you use primarily when visiting a World Bank Group website? 281 51 1 2 1 High speed/WiFi 225 2 Dial-up 56 -99 9 Sysmiss 42 How frequently do you consult the World Bank Group's website and/or social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) for information/knowledge that you can use in your work? 291 41 1 5 1 Weekly 41 2 Monthly 70 3 A few times a year 117 4 Rarely 50 5 Never 13 -99 3 Sysmiss 38 I find the World Bank Group's websites easy to navigate Only answer if you have used a World Bank Group website 249 83 1 10 1 Strongly disagree 1 2 1 4 2 5 15 6 23 7 31 8 50 9 69 10 Strongly agree 57 -99 28 11 Don't know 8 Sysmiss 47 I find the information on the World Bank Group's websites useful Only answer if you have used a World Bank Group website 246 86 2 10 1 Strongly disagree 0 2 2 3 1 4 3 5 8 6 11 7 24 8 58 9 78 10 Strongly agree 61 -99 30 11 Don't know 10 Sysmiss 46 The World Bank Group's social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) are valuable sources of information about the institution 159 173 1 10 1 Strongly disagree 2 2 3 3 6 4 2 5 12 6 12 7 24 8 34 9 31 10 Strongly agree 33 -99 8 11 Don't know 128 Sysmiss 37 When I need information from the World Bank Group I know how to find it (e.g., whom to call, where to reach them, etc.) 262 70 1 10 1 Strongly disagree 7 2 4 3 6 4 8 5 14 6 12 7 29 8 48 9 55 10 Strongly agree 79 -99 5 11 Don't know 27 Sysmiss 38 The World Bank Group is responsive to my information requests and inquiries 198 134 1 10 1 Strongly disagree 1 2 2 3 2 4 6 5 14 6 6 7 21 8 35 9 48 10 Strongly agree 63 -99 9 11 Don't know 88 Sysmiss 37 Which of the following best describes your current position? Select only ONE response 325 7 1 19 1 Office of the President, Prime Minister 11 2 Office of Minister 13 3 Office of Parliamentarian 5 4 Employee of a Ministry, Ministerial Department or Implementa 30 5 PMU/Consultant/Contractor working on World Bank Group suppor 30 6 Local Government Office or Staff 41 7 Bilateral/Multilateral Agency 14 8 Private Sector Organization 34 9 Private Foundation 0 10 Financial Sector/Private Bank 11 11 NGO/Community Based Organization 41 12 Media 16 13 Independent Government Institution 15 14 Trade Union 1 15 Faith-Based Group 1 16 Youth Group 1 17 Academia/Research Institute/Think Tank 33 18 Judiciary Branch 1 19 Other 27 -99 7 Please identify the primary specialization of your work. Select only ONE response 321 11 1 21 1 Water 11 2 Social protection and labor 18 3 Fragility, conflict and violence 2 4 Environment and natural resources 19 5 Public-private partnerships 2 6 Education 31 7 Health, nutrition, and population 5 8 Energy and extractives 26 9 Macroeconomics and fiscal management 17 10 Trade and competitiveness 5 11 Finance and markets 35 12 Gender 3 13 Transport and ICT 14 14 Urban, rural, and social development 22 15 Governance 29 16 Poverty 3 17 Jobs 6 18 Agriculture 8 19 Climate Change 2 20 Generalist (specialized in multiple sectors) 19 21 Other 44 -99 10 Sysmiss 1 Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? 318 14 1 2 1 Yes 180 2 No 138 -99 10 Sysmiss 4 Which of the following agencies of the World Bank Group do you primarily engage with in Albania? Select only ONE response 276 56 1 4 1 The World Bank (IBRD) 212 2 The International Finance Corporation (IFC) 30 3 The Multilateral Investment Guarantee Agency (MIGA) 3 4 Other 31 -99 45 Sysmiss 11 Do your projects involve both the World Bank and the IFC? If YES please go to Question H6; If NO please go to H7 318 14 1 2 1 Yes 138 2 No 180 -99 12 Sysmiss 2 If yes, what was your view of how the two institutions work together in Albania? Select only ONE response 142 190 1 4 1 The two institutions work well together 93 2 The way the two institutions work together needs improvement 34 3 The two institutions do not work well together 1 4 Don't know 14 -99 8 Sysmiss 182 Observer (i.e., follow in media, discuss in informal conversations, etc.) Choose no more than TWO 319 13 0 1 0 278 1 41 -99 11 Sysmiss 2 Use World Bank Group reports/data Choose no more than TWO 319 13 0 1 0 201 1 118 -99 11 Sysmiss 2 Engage in World Bank Group related/sponsored events/activities Choose no more than TWO 319 13 0 1 0 228 1 91 -99 11 Sysmiss 2 Collaborate as part of my professional duties Choose no more than TWO 319 13 0 1 0 169 1 150 -99 11 Sysmiss 2 Use World Bank Group website for information, data, research, etc. Choose no more than TWO 319 13 0 1 0 227 1 92 -99 11 Sysmiss 2 What's your gender? 326 6 1 2 1 Female 148 2 Male 178 -99 5 Sysmiss 1 Which best represents your geographic location? 325 7 1 4 1 Tirana and Durrës 257 2 North Albania 12 3 Central Albania 25 4 South Albania 31 -99 7 Which of the following best describes your current position? Select only ONE response 325 7 1 19 1 Office of the President/Prime Minister 11 2 Office of Minister 13 4 Employee of a Ministry 30 5 PMU/Contractor on WBG-supported project 30 6 Local Government 41 7 Bilateral/Multilateral Agency 14 8 Private Sector/Financial Sector/Private Bank 45 11 NGO/CBO 41 12 Media 16 13 Independent Government Institution 15 17 Academia 33 19 Other 36 -99 7 Which best represents your geographic location? 325 7 1 2 1 Tirana and Durrës 257 2 Other Areas 68 -99 7 Which of the following best describes your current position? Select only ONE response 257 75 1 7 1 Office of the President/Prime Minister/Minister 24 2 Government Institutions 81 3 Bilateral/Multilateral Agency 14 4 Private Sector 45 5 Academia 33 6 Media 16 7 Civil Society 44 Sysmiss 75 Weight 257 75 0.677 1.97