DDI_BTN_2019_WBCS_v01_M_WB Development Economics Data Group 2019-09-11 Nesstar Publisher Version 01 (September 2019) World Bank Group Country Survey 2019 WBCS 2019 BTN_2019_WBCS_v01_M Public Opinion Research Group Nesstar Publisher World Bank Group Svetlana Markova Public Opinion Research Group The World Bank Group Country Opinion Survey Program systematically measures and tracks the perceptions of the World Bank's clients, partners, and other stakeholders across the globe in client countries. The Public Opinion Research Group surveyed 29 countries in FY2012 (July 2011-June 2012), 41 countries in FY2013 (July 2012-June 2013), 42 countries in FY2014 (July 2013-June 2014), 35 countries in FY2015 (July 2014-June 2015), 45 countries in FY2016 (July 2015-June 2016), 35 countries in FY2017 (July 2016-June 2017), and 39 countries in FY2018 (July 2017-June 2018). In FY2019, surveys were conducted in 42 countries. Nearly all of the World Bank Group's client countries are surveyed in every three year cycle. The Country Opinion Survey in Bhutan assists the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Bhutan perceive the WBG. It provides the WBG with systematic feedback from national and local governments, multilateral/bilateral agencies, media, academia, the private sector, and civil society in Bhutan on 1) their views regarding the general environment in Bhutan; 2) their overall attitudes toward the WBG in Bhutan; 3) overall impressions of the WBG’s effectiveness and results, knowledge work and activities, and communication and information sharing in Bhutan; and 4) their perceptions of the WBG’s future role in Bhutan. The Country Opinion Survey in Bhutan assists the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Bhutan perceive the WBG. It provides the WBG with systematic feedback from national and local governments, multilateral/bilateral agencies, media, academia, the private sector, and civil society in Bhutan on 1) their views regarding the general environment in Bhutan; 2) their overall attitudes toward the WBG in Bhutan; 3) overall impressions of the WBG’s effectiveness and results, knowledge work and activities, and communication and information sharing in Bhutan; and 4) their perceptions of the WBG’s future role in Bhutan. Bhutan National Opinion leaders from national and local governments, multilateral/bilateral agencies, media, academia, the private sector, and civil society. Sample survey data [ssd] Karma Tshering From February through May 2019, 230 stakeholders of the WBG in Bhutan were invited to provide their opinions on the WBG’s work in the country by participating in a Country Opinion Survey (COS). Participants were drawn from the office of the Prime Minister, office of a Minister, office of a Parliamentarian, employees of ministries/ministerial departments/ implementation agencies, Project Management Units (PMUs) overseeing implementation of projects or consultants/contractors working on WBG-supported projects/programs, local government officials or staff, bilateral agencies, multilateral agencies, private sector organizations, the financial sector/private banks, private foundations, NGOs/community-based organizations (CBOs), the media, independent government institutions, trade unions, faith-based groups, youth groups, academia/research institutes/think tanks, and the judiciary branch. Other [oth] English Email online survey and via post. The results of this year’s Country Survey were compared to those of the Country Survey conducted in FY ’16 (response rate was 56%, N = 102). The data were weighted to reach similar stakeholder compositions across both survey years, allowing for more statistically reliable comparisons. Note, there were too few respondents from the office of Prime Minister or the office of Minister from either year to be included, nor were stakeholders who identified themselves as “Other” in the stakeholder category options included in these comparisons. As a result, mean ratings, percentages of respondents, and the total number of respondents in both years are slightly different from those of the original data reported in the FY ’16 COS report and the non-weighted data presented in this report. For the weighted stakeholder breakdown and year comparison results, please refer to Appendix E (see page 95) of the final report. 53% The user of the data acknowledges that the original collector of the data, the authorized distributor of the data, and the relevant funding agency bear no responsibility for use of the data or for interpretations or inferences based upon such uses. bhutan_cos_fy19_datafile_final_.NSDstat 122 315 Nesstar 200801 id 122 0 101 222 161.5 35.362 Survey completion method 122 0 1 Paper 8 2 Online 114 When you think about the future in Bhutan, are you … ? A1. When you think about the future in Bhutan, are you … ? 121 1 1 Very pessimistic 3 2 Somewhat pessimistic 6 3 Somewhat optimistic 52 4 Very optimistic 55 5 Not sure 5 Sysmiss 1 Do you think that economic opportunity for citizens in Bhutan is … ? A2. Do you think that economic opportunity for citizens in Bhutan is … ? 121 1 1 Increasing 97 2 Decreasing 7 3 Staying about the same 17 Sysmiss 1 Health 122 0 0 108 1 14 Financial markets 122 0 0 118 1 4 Public sector governance/reform (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform) 122 0 0 105 1 17 Global/regional integration 122 0 0 115 1 7 Social protection 122 0 0 112 1 10 Education 122 0 0 99 1 23 Food security 122 0 0 114 1 8 Urban development 122 0 0 110 1 12 Energy 122 0 0 118 1 4 Job creation/employment 122 0 0 73 1 49 Gender equity (closing the gap between women and men, and boys and girls) 122 0 0 120 1 2 Private sector development 122 0 0 88 1 34 Water and sanitation 122 0 0 110 1 12 Pollution 122 0 0 119 1 3 Decentralization 122 0 0 116 1 6 Information and communications technology 122 0 0 118 1 4 Natural resource management 122 0 0 111 1 11 Climate change (e.g., mitigation, adaptation) 122 0 0 107 1 15 Transport (e.g., roads, bridges, transportation) 122 0 0 114 1 8 Crime and violence 122 0 0 122 Poverty reduction 122 0 0 108 1 14 Anti-corruption 122 0 0 115 1 7 Judiciary reform 122 0 0 115 1 7 Equality of opportunity (i.e., social inclusion) 122 0 0 113 1 9 Agriculture and rural development 122 0 0 97 1 25 Trade and exports 122 0 0 112 1 10 Economic growth 122 0 0 93 1 29 Disaster risk management 122 0 0 117 1 5 Crime and violence 121 1 0 121 Sysmiss 1 Climate change (e.g., mitigation, adaptation) 121 1 0 119 1 2 Sysmiss 1 Transport (e.g., roads, bridges, transportation) 121 1 0 109 1 12 Sysmiss 1 Energy 121 1 0 117 1 4 Sysmiss 1 Economic growth 121 1 0 82 1 39 Sysmiss 1 Disaster risk management 121 1 0 118 1 3 Sysmiss 1 Equality of opportunity (i.e., social inclusion) 121 1 0 99 1 22 Sysmiss 1 Decentralization 121 1 0 115 1 6 Sysmiss 1 Information and communications technology 121 1 0 116 1 5 Sysmiss 1 Social protection 121 1 0 114 1 7 Sysmiss 1 Agriculture and rural development 121 1 0 61 1 60 Sysmiss 1 Trade and exports 121 1 0 114 1 7 Sysmiss 1 Anti-corruption 121 1 0 113 1 8 Sysmiss 1 Judiciary reform 121 1 0 121 Sysmiss 1 Education 121 1 0 81 1 40 Sysmiss 1 Global/regional integration 121 1 0 118 1 3 Sysmiss 1 Food security 121 1 0 111 1 10 Sysmiss 1 Urban development 121 1 0 117 1 4 Sysmiss 1 Water and sanitation 121 1 0 116 1 5 Sysmiss 1 Pollution 121 1 0 121 Sysmiss 1 Job creation/employment 121 1 0 70 1 51 Sysmiss 1 Health 121 1 0 114 1 7 Sysmiss 1 Financial markets 121 1 0 116 1 5 Sysmiss 1 Public sector governance/reform (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform) 121 1 0 110 1 11 Sysmiss 1 Gender equity (closing the gap between women and men, and boys and girls) 121 1 0 118 1 3 Sysmiss 1 Private sector development 121 1 0 87 1 34 Sysmiss 1 Natural resource management 121 1 0 111 1 10 Sysmiss 1 Inadequate level of capacity in the government 117 5 0 96 1 21 Sysmiss 5 Corruption 117 5 0 106 1 11 Sysmiss 5 Private sector involvement and/or influence 117 5 0 110 1 7 Sysmiss 5 Political pressures and obstacles 117 5 0 101 1 16 Sysmiss 5 Reforms are not well thought out in light of country challenges 117 5 0 70 1 47 Sysmiss 5 Poor coordination within the government 117 5 0 68 1 49 Sysmiss 5 Inadequate level of government accountability 117 5 0 94 1 23 Sysmiss 5 Inadequate level of private sector participation 117 5 0 90 1 27 Sysmiss 5 Inadequate level of citizen/civil society participation 117 5 0 98 1 19 Sysmiss 5 Inadequate level of donor coordination 117 5 0 109 1 8 Sysmiss 5 Other 117 5 0 116 1 1 Sysmiss 5 The national/federal government 105 17 1 To no degree at all 2 2 1 3 4 4 6 5 13 6 11 7 22 8 17 9 17 10 To a very significant degree 12 11 Don't know 0 Sysmiss 17 Bilateral organizations (e.g., DFID, JICA, GIZ, USAID) 95 27 1 To no degree at all 1 2 1 3 3 4 8 5 12 6 20 7 22 8 15 9 8 10 To a very significant degree 5 11 Don't know 0 Sysmiss 27 The World Bank Group 105 17 1 To no degree at all 2 2 1 3 5 4 8 5 17 6 18 7 18 8 20 9 9 10 To a very significant degree 7 11 Don't know 0 Sysmiss 17 The International Monetary Fund 97 25 1 To no degree at all 3 2 1 3 5 4 10 5 21 6 15 7 16 8 14 9 8 10 To a very significant degree 4 11 Don't know 0 Sysmiss 25 UN 102 20 1 To no degree at all 2 2 1 3 5 4 5 5 11 6 21 7 20 8 16 9 10 10 To a very significant degree 11 11 Don't know 0 Sysmiss 20 Regional development banks 97 25 1 To no degree at all 2 2 2 3 7 4 10 5 16 6 14 7 20 8 17 9 5 10 To a very significant degree 4 11 Don't know 0 Sysmiss 25 Bhutan’s Central Bank 107 15 1 To no degree at all 2 2 4 3 3 4 4 5 14 6 13 7 19 8 24 9 15 10 To a very significant degree 9 11 Don't know 0 Sysmiss 15 International private sector 88 34 1 To no degree at all 4 2 2 3 12 4 16 5 16 6 16 7 15 8 1 9 1 10 To a very significant degree 5 11 Don't know 0 Sysmiss 34 Domestic private sector 104 18 1 To no degree at all 2 2 2 3 14 4 12 5 28 6 22 7 10 8 5 9 5 10 To a very significant degree 4 11 Don't know 0 Sysmiss 18 International civil society (e.g., NGOs, CBOs) 101 21 1 To no degree at all 3 2 2 3 10 4 10 5 21 6 24 7 13 8 10 9 4 10 To a very significant degree 4 11 Don't know 0 Sysmiss 21 Domestic civil society (e.g., NGOs, CBOs) 109 13 1 To no degree at all 1 2 4 3 9 4 12 5 23 6 21 7 18 8 9 9 8 10 To a very significant degree 4 11 Don't know 0 Sysmiss 13 Domestic traditional media and their web presence (e.g., newspapers, TV stations, radio) 111 11 1 To no degree at all 4 2 5 3 4 4 13 5 22 6 20 7 19 8 13 9 7 10 To a very significant degree 4 11 Don't know 0 Sysmiss 11 International media and their web presence 103 19 1 To no degree at all 4 2 8 3 9 4 18 5 17 6 14 7 15 8 7 9 5 10 To a very significant degree 6 11 Don't know 0 Sysmiss 19 Web based media (i.e., blogs, social media, other web-based news and information sources) 106 16 1 To no degree at all 4 2 5 3 15 4 20 5 18 6 14 7 13 8 7 9 6 10 To a very significant degree 4 11 Don't know 0 Sysmiss 16 Human development (e.g., health, education, and social protection) 113 9 1 Getting much worse 3 2 Getting somewhat worse 8 3 Staying the same 17 4 Getting somewhat better 60 5 Getting much better 25 Sysmiss 9 Equal opportunity for girls and boys, men and women 114 8 1 Getting much worse 3 2 Getting somewhat worse 1 3 Staying the same 15 4 Getting somewhat better 63 5 Getting much better 32 Sysmiss 8 Growing Bhutan’s economy in a way that leads to jobs and employment 113 9 1 Getting much worse 3 2 Getting somewhat worse 21 3 Staying the same 47 4 Getting somewhat better 37 5 Getting much better 5 Sysmiss 9 The gap between the rich and the poor 114 8 1 Getting much worse 11 2 Getting somewhat worse 40 3 Staying the same 42 4 Getting somewhat better 17 5 Getting much better 4 Sysmiss 8 Making government more effective 112 10 1 Getting much worse 3 2 Getting somewhat worse 12 3 Staying the same 49 4 Getting somewhat better 43 5 Getting much better 5 Sysmiss 10 Anti-corruption 113 9 1 Getting much worse 2 2 Getting somewhat worse 15 3 Staying the same 49 4 Getting somewhat better 32 5 Getting much better 15 Sysmiss 9 Attracting new sources of foreign investment 114 8 1 Getting much worse 4 2 Getting somewhat worse 24 3 Staying the same 47 4 Getting somewhat better 36 5 Getting much better 3 Sysmiss 8 Trade constraints 114 8 0 72 1 42 Sysmiss 8 Migrants and refugees 114 8 0 113 1 1 Sysmiss 8 Jobs/employment 114 8 0 62 1 52 Sysmiss 8 Climate change 114 8 0 74 1 40 Sysmiss 8 Terrorism 114 8 0 112 1 2 Sysmiss 8 Geo political uncertainty 114 8 0 94 1 20 Sysmiss 8 Fragility in Bhutan or neighboring countries 114 8 0 97 1 17 Sysmiss 8 Technology based disruption 114 8 0 107 1 7 Sysmiss 8 The gap between the rich and the poor 114 8 0 83 1 31 Sysmiss 8 Environmental degradation 114 8 0 103 1 11 Sysmiss 8 When thinking about development efforts in Bhutan, do you think that civil society (e.g., NGOs, CBOs) should … ? A9. When thinking about development efforts in Bhutan, do you think that civil society (e.g., NGOs, CBOs) should … ? 115 7 1 Engage significantly less 3 2 Engage somewhat less 3 3 Engage somewhat more 31 4 Engage significantly more 55 5 Engage at the same level it does currently 9 6 Don't know 14 Sysmiss 7 To what extent do you trust domestic private sector to engage in public service delivery in Bhutan? A10. To what extent do you trust domestic private sector to engage in public service delivery in Bhutan? 115 7 1 To a very low degree 12 2 To a somewhat low degree 38 3 To a somewhat high degree 45 4 To a very high degree 16 5 Don't know 4 Sysmiss 7 To what extent do you trust international private sector to engage in public service delivery in Bhutan? A11. To what extent do you trust international private sector to engage in public service delivery in Bhutan? 115 7 1 To a very low degree 11 2 To a somewhat low degree 40 3 To a somewhat high degree 41 4 To a very high degree 10 5 Don't know 13 Sysmiss 7 How familiar are you with the work of the World Bank Group in Bhutan? B1. How familiar are you with the work of the World Bank Group in Bhutan? 115 7 1 Not familiar at all 5 2 9 3 7 4 7 5 24 6 9 7 19 8 13 9 17 10 Extremely familiar 5 Sysmiss 7 Overall, please rate your impression of the World Bank Group’s effectiveness in Bhutan. B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Bhutan. 102 20 1 Not effective at all 1 2 3 3 6 4 6 5 19 6 20 7 12 8 15 9 13 10 Very effective 7 11 Don't know 0 Sysmiss 20 To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Bhutan solve its most complicated development challenges? B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Bhutan solve its most complicated development challenges? 90 32 1 To no degree at all 2 2 3 3 5 4 5 5 20 6 13 7 17 8 11 9 10 10 To a very significant degree 4 11 Don't know 0 Sysmiss 32 Social protection 115 7 0 108 1 7 Sysmiss 7 Gender equity (closing the gap between women and men, and boys and girls) 115 7 0 114 1 1 Sysmiss 7 Private sector development 115 7 0 75 1 40 Sysmiss 7 Education 115 7 0 99 1 16 Sysmiss 7 Public sector governance/reform (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform) 115 7 0 93 1 22 Sysmiss 7 Global/regional integration 115 7 0 112 1 3 Sysmiss 7 Food security 115 7 0 109 1 6 Sysmiss 7 Urban development 115 7 0 100 1 15 Sysmiss 7 Energy 115 7 0 112 1 3 Sysmiss 7 Water and sanitation 115 7 0 102 1 13 Sysmiss 7 Pollution 115 7 0 114 1 1 Sysmiss 7 Job creation/employment 115 7 0 71 1 44 Sysmiss 7 Health 115 7 0 109 1 6 Sysmiss 7 Financial markets 115 7 0 102 1 13 Sysmiss 7 Transport (e.g., roads, bridges, transportation) 115 7 0 102 1 13 Sysmiss 7 Agriculture and rural development 115 7 0 88 1 27 Sysmiss 7 Trade and exports 115 7 0 107 1 8 Sysmiss 7 Crime and violence 115 7 0 115 Sysmiss 7 Natural resource management 115 7 0 111 1 4 Sysmiss 7 Climate change (e.g., mitigation, adaptation) 115 7 0 107 1 8 Sysmiss 7 Poverty reduction 115 7 0 99 1 16 Sysmiss 7 Anti-corruption 115 7 0 113 1 2 Sysmiss 7 Judiciary reform 115 7 0 113 1 2 Sysmiss 7 Economic growth 115 7 0 74 1 41 Sysmiss 7 Disaster risk management 115 7 0 113 1 2 Sysmiss 7 Equality of opportunity (i.e., social inclusion) 115 7 0 109 1 6 Sysmiss 7 Decentralization 115 7 0 113 1 2 Sysmiss 7 Information and communications technology 115 7 0 108 1 7 Sysmiss 7 Bringing together different groups of stakeholders 107 15 0 101 1 6 Sysmiss 15 Capacity development related to World Bank Group supported projects 107 15 0 95 1 12 Sysmiss 15 Technical assistance 107 15 0 95 1 12 Sysmiss 15 Policy advice, studies, analyses 107 15 0 92 1 15 Sysmiss 15 Financial resources 107 15 0 69 1 38 Sysmiss 15 Data and statistics 107 15 0 101 1 6 Sysmiss 15 Promoting knowledge sharing 107 15 0 104 1 3 Sysmiss 15 Implementation support 107 15 0 102 1 5 Sysmiss 15 Mobilizing third party financial resources 107 15 0 103 1 4 Sysmiss 15 Donor coordination 107 15 0 104 1 3 Sysmiss 15 Other 107 15 0 104 1 3 Sysmiss 15 Bringing together different groups of stakeholders 107 15 0 99 1 8 Sysmiss 15 Capacity development related to World Bank Group supported projects 107 15 0 98 1 9 Sysmiss 15 Technical assistance 107 15 0 85 1 22 Sysmiss 15 Policy advice, studies, analyses 107 15 0 92 1 15 Sysmiss 15 Financial resources 107 15 0 86 1 21 Sysmiss 15 Data and statistics 107 15 0 101 1 6 Sysmiss 15 Promoting knowledge sharing 107 15 0 104 1 3 Sysmiss 15 Implementation support 107 15 0 95 1 12 Sysmiss 15 Mobilizing third party financial resources 107 15 0 101 1 6 Sysmiss 15 Donor coordination 107 15 0 104 1 3 Sysmiss 15 Other 107 15 0 105 1 2 Sysmiss 15 Not adequately flexible 110 12 0 93 1 17 Sysmiss 12 Not sufficiently focused on sustainable results 110 12 0 104 1 6 Sysmiss 12 Not collaborating enough with civil society (e.g., NGOs, CBOs) 110 12 0 98 1 12 Sysmiss 12 Not enough public disclosure of its work 110 12 0 87 1 23 Sysmiss 12 Arrogant in its approach 110 12 0 105 1 5 Sysmiss 12 Inadequate World Bank Group’s staffing in Bhutan 110 12 0 104 1 6 Sysmiss 12 Not willing to honestly criticize policies and reform efforts in the country 110 12 0 98 1 12 Sysmiss 12 Staff too inaccessible 110 12 0 109 1 1 Sysmiss 12 Not collaborating enough with private sector 110 12 0 97 1 13 Sysmiss 12 Not collaborating enough with partners such as bilaterals, multilaterals, trust funds, UN 110 12 0 102 1 8 Sysmiss 12 Not aligned with country priorities 110 12 0 106 1 4 Sysmiss 12 Not adequately sensitive to political/social realities in Bhutan 110 12 0 103 1 7 Sysmiss 12 Too influenced by developed countries 110 12 0 99 1 11 Sysmiss 12 World Bank Group’s processes too slow and complex 110 12 0 94 1 16 Sysmiss 12 Other 110 12 0 108 1 2 Sysmiss 12 Don’t know 110 12 0 89 1 21 Sysmiss 12 To what extent do you believe that the World Bank Group’s work and support help the poorest in Bhutan? B7. To what extent do you believe that the World Bank Group’s work and support help the poorest in Bhutan? (Select only ONE response) 112 10 1 To a fully sufficient degree 7 2 To a somewhat sufficient degree 37 3 To a somewhat insufficient degree 30 4 To a very insufficient degree 12 5 Don't know 26 Sysmiss 10 From your perspective, which of the following best describes the World Bank Group’s current emphasis on investing in human capital (e.g., education, health, social protection)? B8. From your perspective, which of the following best describes the World Bank Group’s current emphasis on investing in human capital (e.g., education, health, social protection)? 112 10 1 Increased its emphasis recently 20 2 Decreased its emphasis recently 14 3 Emphasis has remained pretty consistent over time 35 4 Don't know 43 Sysmiss 10 NGOs/Community-Based Organizations/Youth Groups/Foundations 113 9 0 77 1 36 Sysmiss 9 Beneficiaries 113 9 0 91 1 22 Sysmiss 9 Private Sector 113 9 0 60 1 53 Sysmiss 9 Local Government 113 9 0 78 1 35 Sysmiss 9 Donor Community 113 9 0 100 1 13 Sysmiss 9 Academia/Think Tanks/Research Institutes/University Groups 113 9 0 79 1 34 Sysmiss 9 Parliament 113 9 0 104 1 9 Sysmiss 9 Media 113 9 0 107 1 6 Sysmiss 9 Other 113 9 0 108 1 5 Sysmiss 9 Don’t know 113 9 0 109 1 4 Sysmiss 9 Overall the World Bank Group currently plays a relevant role in development in Bhutan 100 22 1 Strongly disagree 3 2 1 3 5 4 4 5 20 6 16 7 18 8 13 9 12 10 Strongly agree 8 11 Don't know 0 Sysmiss 22 The World Bank Group’s work is aligned with what I consider the development priorities for Bhutan 97 25 1 Strongly disagree 3 2 2 3 2 4 9 5 13 6 22 7 20 8 8 9 11 10 Strongly agree 7 11 Don't know 0 Sysmiss 25 Responsiveness to needs 83 39 1 To no degree at all 3 2 1 3 2 4 5 5 15 6 19 7 14 8 13 9 7 10 To a very significant degree 4 11 Don't know 0 Sysmiss 39 Flexibility (in terms of the institution’s products and services) 76 46 1 To no degree at all 3 2 2 3 4 4 10 5 25 6 13 7 10 8 5 9 2 10 To a very significant degree 2 11 Don't know 0 Sysmiss 46 Flexibility (in terms of changing country circumstances) 81 41 1 To no degree at all 3 2 2 3 7 4 8 5 25 6 18 7 7 8 5 9 3 10 To a very significant degree 3 11 Don't know 0 Sysmiss 41 Being inclusive 86 36 1 To no degree at all 2 2 1 3 4 4 11 5 16 6 17 7 14 8 13 9 4 10 To a very significant degree 4 11 Don't know 0 Sysmiss 36 Openness (sharing data and other information) 89 33 1 To no degree at all 2 2 2 3 3 4 9 5 10 6 15 7 16 8 15 9 13 10 To a very significant degree 4 11 Don't know 0 Sysmiss 33 Collaboration with the Government 89 33 1 To no degree at all 2 2 1 3 2 4 3 5 10 6 15 7 13 8 21 9 17 10 To a very significant degree 5 11 Don't know 0 Sysmiss 33 The speed in which it gets things accomplished on the ground 77 45 1 To no degree at all 2 2 3 3 4 4 9 5 16 6 17 7 11 8 9 9 4 10 To a very significant degree 2 11 Don't know 0 Sysmiss 45 Helping to bring discipline/effective supervision to implementation of investment projects 78 44 1 To no degree at all 3 2 2 3 4 4 6 5 15 6 17 7 11 8 9 9 7 10 To a very significant degree 4 11 Don't know 0 Sysmiss 44 Collaboration with civil society 69 53 1 To no degree at all 3 2 2 3 6 4 13 5 19 6 10 7 5 8 5 9 3 10 To a very significant degree 3 11 Don't know 0 Sysmiss 53 Staff accessibility 76 46 1 To no degree at all 2 2 2 4 7 5 22 6 10 7 13 8 7 9 9 10 To a very significant degree 4 11 Don't know 0 Sysmiss 46 Collaboration with other donors and development partners 72 50 1 To no degree at all 1 2 3 3 2 4 9 5 15 6 12 7 15 8 9 9 3 10 To a very significant degree 3 11 Don't know 0 Sysmiss 50 Collaboration with the private sector 67 55 1 To no degree at all 3 2 2 3 5 4 12 5 16 6 15 7 6 8 3 9 3 10 To a very significant degree 2 11 Don't know 0 Sysmiss 55 Straightforwardness and honesty 74 48 1 To no degree at all 2 2 3 3 2 4 5 5 15 6 8 7 8 8 19 9 7 10 To a very significant degree 5 11 Don't know 0 Sysmiss 48 Treating clients and stakeholders in Bhutan with respect 86 36 1 To no degree at all 3 2 4 3 2 4 7 5 12 6 16 7 8 8 15 9 8 10 To a very significant degree 11 11 Don't know 0 Sysmiss 36 Being a long-term partner 86 36 1 To no degree at all 4 2 1 3 2 4 3 5 8 6 17 7 15 8 9 9 13 10 To a very significant degree 14 11 Don't know 0 Sysmiss 36 Social protection 45 77 1 Not effective at all 3 2 2 3 2 4 4 5 11 6 7 7 11 8 1 9 2 10 Very effective 2 11 Don't know 0 Sysmiss 77 Gender equity (closing the gap between women and men, and boys and girls) 52 70 1 Not effective at all 3 2 2 3 2 4 1 5 12 6 11 7 7 8 6 9 5 10 Very effective 3 11 Don't know 0 Sysmiss 70 Private sector development 62 60 1 Not effective at all 2 2 2 3 6 4 6 5 18 6 8 7 6 8 7 9 5 10 Very effective 2 11 Don't know 0 Sysmiss 60 Education 53 69 1 Not effective at all 1 2 1 3 5 4 5 5 7 6 11 7 7 8 7 9 5 10 Very effective 4 11 Don't know 0 Sysmiss 69 Public sector governance/reform (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform) 65 57 1 Not effective at all 2 4 6 5 6 6 10 7 12 8 13 9 11 10 Very effective 5 11 Don't know 0 Sysmiss 57 Global/regional integration 49 73 1 Not effective at all 2 2 2 4 5 5 9 6 8 7 16 8 3 9 3 10 Very effective 1 11 Don't know 0 Sysmiss 73 Food security 47 75 1 Not effective at all 3 2 1 3 2 4 8 5 5 6 10 7 8 8 4 9 3 10 Very effective 3 11 Don't know 0 Sysmiss 75 Urban development 62 60 1 Not effective at all 2 4 6 5 7 6 7 7 10 8 13 9 10 10 Very effective 7 11 Don't know 0 Sysmiss 60 Energy 49 73 1 Not effective at all 1 3 3 4 6 5 10 6 12 7 5 8 5 9 4 10 Very effective 3 11 Don't know 0 Sysmiss 73 Water and sanitation 53 69 1 Not effective at all 1 2 2 4 6 5 7 6 4 7 12 8 9 9 7 10 Very effective 5 11 Don't know 0 Sysmiss 69 Pollution 42 80 1 Not effective at all 3 3 1 4 7 5 6 6 6 7 8 8 7 9 2 10 Very effective 2 11 Don't know 0 Sysmiss 80 Job creation/employment 49 73 1 Not effective at all 1 2 4 3 1 4 10 5 9 6 9 7 6 8 4 9 4 10 Very effective 1 11 Don't know 0 Sysmiss 73 Health 51 71 1 Not effective at all 1 2 3 4 7 5 7 6 11 7 6 8 5 9 7 10 Very effective 4 11 Don't know 0 Sysmiss 71 Financial markets 57 65 1 Not effective at all 4 3 4 4 4 5 6 6 11 7 8 8 11 9 8 10 Very effective 1 11 Don't know 0 Sysmiss 65 Transport (e.g., roads, bridges, transportation) 53 69 1 Not effective at all 1 2 2 3 2 4 4 5 6 6 7 7 10 8 9 9 9 10 Very effective 3 11 Don't know 0 Sysmiss 69 Agriculture and rural development 52 70 1 Not effective at all 3 2 2 3 3 4 6 5 8 6 9 7 7 8 3 9 8 10 Very effective 3 11 Don't know 0 Sysmiss 70 Trade and exports 47 75 1 Not effective at all 3 3 5 4 4 5 6 6 10 7 9 8 9 10 Very effective 1 11 Don't know 0 Sysmiss 75 Crime and violence 36 86 1 Not effective at all 4 2 2 3 4 4 6 5 6 6 9 8 4 10 Very effective 1 11 Don't know 0 Sysmiss 86 Natural resource management 46 76 1 Not effective at all 3 2 3 3 4 4 4 5 5 6 8 7 8 8 9 9 1 10 Very effective 1 11 Don't know 0 Sysmiss 76 Climate change (e.g., mitigation, adaptation) 53 69 1 Not effective at all 3 3 4 4 6 5 5 6 6 7 11 8 8 9 7 10 Very effective 3 11 Don't know 0 Sysmiss 69 Poverty reduction 51 71 1 Not effective at all 3 3 5 4 4 5 1 6 12 7 11 8 6 9 6 10 Very effective 3 11 Don't know 0 Sysmiss 71 Anti-corruption 38 84 1 Not effective at all 3 2 2 3 2 4 6 5 9 6 6 7 5 8 3 9 1 10 Very effective 1 11 Don't know 0 Sysmiss 84 Judiciary reform 41 81 1 Not effective at all 3 2 2 3 4 4 7 5 10 6 5 7 3 8 5 9 1 10 Very effective 1 11 Don't know 0 Sysmiss 81 Economic growth 61 61 1 Not effective at all 2 3 4 4 5 5 7 6 9 7 11 8 16 9 4 10 Very effective 3 11 Don't know 0 Sysmiss 61 Disaster risk management 48 74 1 Not effective at all 3 2 1 3 3 4 4 5 4 6 13 7 8 8 8 9 2 10 Very effective 2 11 Don't know 0 Sysmiss 74 Equality of opportunity (i.e., social inclusion) 44 78 1 Not effective at all 2 2 1 3 3 4 5 5 8 6 6 7 9 8 6 9 3 10 Very effective 1 11 Don't know 0 Sysmiss 78 Decentralization 45 77 1 Not effective at all 1 2 1 3 3 4 7 5 5 6 14 7 8 8 3 9 2 10 Very effective 1 11 Don't know 0 Sysmiss 77 Information and communications technology 43 79 1 Not effective at all 1 2 2 3 3 4 3 5 7 6 9 7 11 8 4 9 2 10 Very effective 1 11 Don't know 0 Sysmiss 79 To what extent does the World Bank Group’s work help to achieve development results in Bhutan? C2. To what extent does the World Bank Group’s work help to achieve development results in Bhutan? 80 42 1 To no degree at all 2 2 1 3 2 4 4 5 6 6 13 7 24 8 12 9 12 10 To a very significant degree 4 11 Don't know 0 Sysmiss 42 To what extent does the World Bank Group influence the development agenda in Bhutan? C3. To what extent does the World Bank Group influence the development agenda in Bhutan? 78 44 1 To no degree at all 2 2 4 3 4 4 4 5 12 6 16 7 16 8 12 9 5 10 To a very significant degree 3 11 Don't know 0 Sysmiss 44 The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, etc.) meet the needs of Bhutan 73 49 1 Strongly disagree 3 3 1 4 6 5 12 6 16 7 9 8 15 9 6 10 Strongly agree 5 11 Don't know 0 Sysmiss 49 The World Bank Group meets Bhutan’s needs for knowledge services (e.g., research, analysis, data, technical assistance) 79 43 1 Strongly disagree 2 2 1 3 2 4 5 5 14 6 13 7 16 8 15 9 6 10 Strongly agree 5 11 Don't know 0 Sysmiss 43 To build stronger domestic resource mobilization systems in the Government (e.g., tax collection) 61 61 1 Not effective at all 2 2 2 3 1 4 4 5 10 6 15 7 8 8 9 9 6 10 Very effective 4 11 Don't know 0 Sysmiss 61 To develop better and stronger data collection/analytics systems within the Government 67 55 1 Not effective at all 2 2 1 3 2 4 3 5 12 6 17 7 9 8 14 9 4 10 Very effective 3 11 Don't know 0 Sysmiss 55 To strengthen the country’s crisis preparedness 59 63 1 Not effective at all 3 2 1 3 1 4 4 5 13 6 16 7 9 8 5 9 5 10 Very effective 2 11 Don't know 0 Sysmiss 63 To identify and monitor risks 58 64 1 Not effective at all 3 2 1 3 3 4 2 5 11 6 14 7 11 8 7 9 4 10 Very effective 2 11 Don't know 0 Sysmiss 64 How effectively does the World Bank Group’s SCD and CPF activities support Bhutan’s efforts to manage crisis related risks? C10. How effectively does the World Bank Group’s SCD and CPF activities support Bhutan’s efforts to manage crisis related risks? [Please only respond if you are familiar with the WBG’s Systematic Country Diagnosis (SCD) and Country Partnership Framework (CPF)] 26 96 1 Not effective at all 1 2 1 3 1 4 1 5 2 6 6 7 5 8 4 9 2 10 Very effective 3 11 Don't know 0 Sysmiss 96 How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 102 20 1 Weekly 3 2 Monthly 8 3 A few times a year 36 4 Rarely 28 5 Never 27 Sysmiss 20 Are timely 66 56 1 To no degree at all 2 2 1 3 1 4 4 5 12 6 12 7 11 8 12 9 8 10 To a very significant degree 3 11 Don't know 0 Sysmiss 56 Include appropriate level of stakeholder involvement during preparation 69 53 1 To no degree at all 2 2 2 3 3 4 6 5 8 6 11 7 18 8 8 9 8 10 To a very significant degree 3 11 Don't know 0 Sysmiss 53 Lead to practical solutions 65 57 1 To no degree at all 2 3 4 4 9 5 9 6 12 7 10 8 11 9 5 10 To a very significant degree 3 11 Don't know 0 Sysmiss 57 Are source of relevant information on global good practices 72 50 1 To no degree at all 1 2 1 3 1 4 4 5 8 6 9 7 14 8 18 9 8 10 To a very significant degree 8 11 Don't know 0 Sysmiss 50 Are adequately disseminated 67 55 1 To no degree at all 1 3 6 4 7 5 7 6 13 7 11 8 11 9 7 10 To a very significant degree 4 11 Don't know 0 Sysmiss 55 Are translated enough into local language 53 69 1 To no degree at all 7 2 3 3 7 4 9 5 7 6 4 7 7 8 4 9 4 10 To a very significant degree 1 11 Don't know 0 Sysmiss 69 Are adaptable to Bhutan’s specific development challenges and country circumstances 66 56 1 To no degree at all 2 2 1 3 4 4 6 5 13 6 6 7 13 8 12 9 7 10 To a very significant degree 2 11 Don't know 0 Sysmiss 56 Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? D9. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 78 44 1 Not significant at all 2 2 1 4 5 5 9 6 14 7 21 8 16 9 5 10 Very significant 5 11 Don't know 0 Sysmiss 44 Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? D10. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 76 46 1 Very low technical quality 2 2 1 3 2 4 2 5 10 6 8 7 19 8 18 9 7 10 Very high technical quality 7 11 Don't know 0 Sysmiss 46 The World Bank Group disburses funds promptly 52 70 1 Strongly disagree 2 2 2 3 1 4 5 5 5 6 6 7 10 8 11 9 7 10 Strongly agree 3 11 Don't know 0 Sysmiss 70 The World Bank Group effectively monitors and evaluates the projects and programs it supports 68 54 1 Strongly disagree 2 2 1 3 3 4 1 5 8 6 5 7 19 8 19 9 5 10 Strongly agree 5 11 Don't know 0 Sysmiss 54 The World Bank Group’s approvals and reviews are done in a timely fashion 62 60 1 Strongly disagree 1 2 2 3 2 4 2 5 14 6 4 7 15 8 11 9 6 10 Strongly agree 5 11 Don't know 0 Sysmiss 60 The World Bank Group’s Environmental and Social Framework requirements are reasonable 56 66 1 Strongly disagree 2 2 1 3 2 4 3 5 12 6 6 7 14 8 10 9 4 10 Strongly agree 2 11 Don't know 0 Sysmiss 66 The World Bank Group’s conditions on its lending are reasonable 52 70 1 Strongly disagree 1 2 2 4 7 5 6 6 8 7 9 8 13 9 4 10 Strongly agree 2 11 Don't know 0 Sysmiss 70 The World Bank Group takes decisions quickly in Bhutan 54 68 1 Strongly disagree 1 2 3 3 3 4 3 5 9 6 6 7 11 8 10 9 5 10 Strongly agree 3 11 Don't know 0 Sysmiss 68 Working with the World Bank Group increases Bhutan’s institutional capacity 70 52 1 Strongly disagree 2 2 3 3 2 4 4 5 6 6 5 7 15 8 14 9 8 10 Strongly agree 11 11 Don't know 0 Sysmiss 52 Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank Group makes appropriate use of them 54 68 1 Strongly disagree 2 3 3 4 4 5 9 6 8 7 6 8 12 9 6 10 Strongly agree 4 11 Don't know 0 Sysmiss 68 DPCs have been effective instruments of coordination for economic policy reforms between and within government agencies and development partners 29 93 1 Strongly disagree 2 3 1 5 2 6 8 7 6 8 6 9 2 10 Strongly agree 2 11 Don't know 0 Sysmiss 93 DPCs have led to good economic policy and institutional reforms 30 92 1 Strongly disagree 2 3 2 4 1 5 2 6 5 7 9 8 5 9 1 10 Strongly agree 3 11 Don't know 0 Sysmiss 92 The World Bank Group has provided good support for Bhutan to move to Country Systems for donor projects 31 91 1 Strongly disagree 2 3 2 5 4 6 5 7 6 8 5 9 5 10 Strongly agree 2 11 Don't know 0 Sysmiss 91 Work faster 97 25 0 95 1 2 Sysmiss 25 Collaborate more effectively with Government clients (e.g., national, state, local) 97 25 0 73 1 24 Sysmiss 25 Engage more directly with beneficiaries 97 25 0 86 1 11 Sysmiss 25 Reduce the complexity of obtaining World Bank Group financing 97 25 0 83 1 14 Sysmiss 25 Help to bring discipline/effective supervision to implementation of World Bank Group projects 97 25 0 89 1 8 Sysmiss 25 Engage more effectively with partners such as bilaterals, multilaterals, trust funds, UN 97 25 0 92 1 5 Sysmiss 25 Offer more innovative financial products 97 25 0 76 1 21 Sysmiss 25 Offer more innovative knowledge services 97 25 0 87 1 10 Sysmiss 25 Ensure greater selectivity in its work 97 25 0 93 1 4 Sysmiss 25 Provide more adequate data/knowledge/statistics/figures on Bhutan’s economy 97 25 0 84 1 13 Sysmiss 25 Engage more effectively with civil society (e.g., NGOs, CBOs) 97 25 0 82 1 15 Sysmiss 25 Increase the level of capacity development in the country 97 25 0 72 1 25 Sysmiss 25 Improve the quality of its experts as related to Bhutan’s specific challenges 97 25 0 79 1 18 Sysmiss 25 Engage more effectively with private sector 97 25 0 78 1 19 Sysmiss 25 Other 97 25 0 96 1 1 Sysmiss 25 When considering the combination of services that the World Bank Group offers in Bhutan, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Bhutan? F2. When considering the combination of services that the World Bank Group offers in Bhutan, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Bhutan? (Select only ONE response) 93 29 1 Financial services 36 2 Knowledge products 17 3 Convening services 3 4 None of the above 1 5 The combination is appropriate for Bhutan 26 6 Don't know 10 Sysmiss 29 How frequently do you interact with the World Bank Group now in Bhutan? G1. How frequently do you interact with the World Bank Group now in Bhutan? 97 25 1 Never 33 2 Less than once a year 20 3 Once a year to a few times a year 30 4 Less than once a month 6 5 At least once a month 6 6 At least once a week 2 Sysmiss 25 Local radio 96 26 0 93 1 3 Sysmiss 26 International radio 96 26 0 96 Sysmiss 26 Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 96 26 0 72 1 24 Sysmiss 26 International newspapers 96 26 0 95 1 1 Sysmiss 26 Local television 96 26 0 72 1 24 Sysmiss 26 Internet 96 26 0 55 1 41 Sysmiss 26 Periodicals 96 26 0 85 1 11 Sysmiss 26 International television 96 26 0 93 1 3 Sysmiss 26 Local newspapers 96 26 0 38 1 58 Sysmiss 26 Other 96 26 0 85 1 11 Sysmiss 26 World Bank Group’s publications and other written materials 96 26 0 52 1 44 Sysmiss 26 e-Newsletters 96 26 0 71 1 25 Sysmiss 26 World Bank Group’s seminars/workshops/conferences 96 26 0 59 1 37 Sysmiss 26 Direct contact with World Bank Group (i.e., face to face meetings/discussions) 96 26 0 78 1 18 Sysmiss 26 World Bank Group’s website 96 26 0 65 1 31 Sysmiss 26 Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 96 26 0 77 1 19 Sysmiss 26 Which Internet connection do you use primarily when visiting a World Bank Group website? G4. Which Internet connection do you use primarily when visiting a World Bank Group website? 91 31 1 High speed/WiFi 88 2 Dial-up 3 Sysmiss 31 Read, viewed or heard a story about the WBG in local media (newspaper, magazine, TV, radio) 93 29 1 Every few days 28 2 Every few weeks 51 3 Every few months 11 4 Not at all 3 Sysmiss 29 Read, viewed or heard a story about the WBG in global media (newspaper, magazine, TV, radio) 90 32 1 Every few days 34 2 Every few weeks 44 3 Every few months 8 4 Not at all 4 Sysmiss 32 Interacted with the WBG on Social Media (e.g. read a post or tweet, liked, commented, shared, retweeted) 91 31 1 Every few days 69 2 Every few weeks 14 3 Every few months 6 4 Not at all 2 Sysmiss 31 Visited a WBG website (e.g. read a blog, used data) 93 29 1 Every few days 36 2 Every few weeks 37 3 Every few months 17 4 Not at all 3 Sysmiss 29 Attended an event/conference hosted by the WBG 91 31 1 Every few days 61 2 Every few weeks 26 3 Every few months 3 4 Not at all 1 Sysmiss 31 Watched a webinar or online event hosted by the WBG 91 31 1 Every few days 79 2 Every few weeks 8 3 Every few months 3 4 Not at all 1 Sysmiss 31 Read some or all of a WBG research paper or publication 89 33 1 Every few days 37 2 Every few weeks 41 3 Every few months 9 4 Not at all 2 Sysmiss 33 Met professionally with WBG staff 91 31 1 Every few days 39 2 Every few weeks 41 3 Every few months 8 4 Not at all 3 Sysmiss 31 Which of the following best describes your current affiliation? H1. Which of the following best describes your current affiliation? (Select only ONE response) 122 0 1 Office of the Prime Minister 1 2 Office of Minister 1 3 Office of Parliamentarian 9 4 Employee of a Ministry, Ministerial Department or Implementation Agency 36 5 PMU overseeing implementation of project/Consultant/Contractor working on World Bank Group supported project/program 3 6 Local Government Office or Staff 3 7 Bilateral Agency 0 8 Multilateral Agency 9 9 Private Sector Organization 10 10 Financial Sector/Private Bank 11 11 Private Foundation 1 12 NGO/Community-Based Organization 13 13 Media 5 14 Independent Government Institution 9 15 Trade Union 1 16 Faith-Based Group 1 17 Youth Group 1 18 Academia/Research Institute/Think Tank 6 19 Judiciary Branch 1 20 Other 1 Please identify the primary specialization of your work. H2. Please identify the primary specialization of your work. (Select only ONE response) 121 1 1 Water 2 2 Social protection and labor 3 3 Fragility, conflict and violence 0 4 Environment and natural resources 6 5 Public-private partnerships 1 6 Education 12 7 Health, nutrition, and population 5 8 Energy and extractives 3 9 Macroeconomics and fiscal management 4 10 Trade and competitiveness 5 11 Finance and markets 17 12 Gender 2 13 Transport and ICT 8 14 Urban, rural, and social development 15 15 Governance 20 16 Poverty 2 17 Jobs 3 18 Agriculture 1 19 Climate Change 0 20 Generalist (specialized in multiple sectors) 8 21 Other 4 Sysmiss 1 Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, MIGA, ICSID) in your country? H3. Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, MIGA, ICSID) in your country? 122 0 1 Yes 41 2 No 81 If yes, which of the following agencies of the World Bank Group do you primarily collaborate/ work with in Bhutan? H4. If yes, which of the following agencies of the World Bank Group do you primarily collaborate/ work with in Bhutan? (Select only ONE response) 40 82 1 The World Bank (IDA) 34 2 The International Finance Corporation (IFC) 6 3 The Multilateral Investment Guarantee Agency (MIGA) 0 4 International Centre for Settlement of Investment Disputes (ICSID) 0 Sysmiss 82 Do your projects involve both the World Bank and the IFC? H5. Do your projects involve both the World Bank and the IFC? 40 82 1 Yes 16 2 No 24 Sysmiss 82 Observer (i.e., follow in media, discuss in informal conversations, etc.) 118 4 0 74 1 44 Sysmiss 4 Use World Bank Group reports/data 118 4 0 85 1 33 Sysmiss 4 Engage in World Bank Group related/sponsored events/activities 118 4 0 89 1 29 Sysmiss 4 Collaborate as part of my professional duties 118 4 0 76 1 42 Sysmiss 4 Use World Bank Group website for information, data, research, etc. 118 4 0 94 1 24 Sysmiss 4 What’s your gender? H7. What’s your gender? 122 0 1 Female 31 2 Male 91 What’s your age? H8. What’s your age? 122 0 1 25 and under 0 2 26-35 15 3 36-45 39 4 46-55 60 5 56 and above 8 Which best represents your geographic location? H9. Which best represents your geographic location? 120 2 1 South 14 2 East 32 3 West 68 4 North 6 Sysmiss 2