HRV_2018_WBCS_v01_M -- DDI_HRV_2018_WBCS_v02_M Development Economics Data Group 2019-05-17 Nesstar Publisher Public Opinion Research Group HRV_2018_WBCS_v01_M -- -- World Bank Group Country Survey 2018 WBCS 2018 HRV_2018_WBCS_v01_M Public Opinion Research Group Nesstar Publisher World Bank Group Svetlana Markova Public Opinion Research Group Country Opinion Survey The World Bank Group Country Opinion Survey Program systematically measures and tracks the perceptions of the World Bank's clients, partners, and other stakeholders across the globe in client countries. The Public Opinion Research Group surveyed 29 countries in FY2012 (July 2011-June 2012), 41 countries in FY2013 (July 2012-June 2013), 42 countries in FY2014 (July 2013-June 2014), 35 countries in FY2015 (July 2014-June 2015), 45 countries in FY2016 (July 2015-June 2016), and 35 countries in FY2017 (July 2016-June 2017). In FY2018, surveys were conducted in 39 countries. Nearly all of the World Bank Group's client countries are surveyed in every three year cycle. The Country Opinion Survey in Croatia assists the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Croatia perceive the WBG. It provides the WBG with systematic feedback from national and local governments, multilateral/bilateral agencies, media, academia, the private sector, and civil society in Croatia on 1) their views regarding the general environment in Croatia; 2) their overall attitudes toward the WBG in Croatia; 3) overall impressions of the WBG’s effectiveness and results, knowledge work and activities, and communication and information sharing in Croatia; and 4) their perceptions of the WBG’s future role in Croatia. Croatia Zagreb region, Other urban region and Rural areas. Stakeholder Opinion leaders from national and local governments, multilateral/bilateral agencies, media, academia, the private sector, and civil society. Sample survey data [ssd] Ipsos From May to June 2018, 519 stakeholders of the WBG in Croatia were invited to provide their opinions on the WBG’s work in the country by participating in a Country Opinion Survey. Participants were drawn from the Office of the President, Prime Minister; office of a Minister; office of a Parliamentarian; ministries/ministerial departments/implementation agencies; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/ contractors working on WBG-supported projects/programs; local governments; bilateral and multilateral agencies; private sector organizations; private foundations; the financial sector/ private banks; NGOs and community based organizations; the media; independent government institutions; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. Internet [int] Qualtrics. 28% The user of the data acknowledges that the original collector of the data, the authorized distributor of the data, and the relevant funding agency bear no responsibility for use of the data or for interpretations or inferences based upon such uses. croatia_cos_fy18_datafile_final_.NSDstat 143 306 Nesstar 200801 id 143 0 101 243 In general, would you say that Croatia is headed in ... ? 143 0 1 The right direction 45 2 The wrong direction 60 3 Not sure 38 Water and sanitation 143 0 0 0 0 143 Pollution 143 0 0 0 0 143 Job creation/employment 143 0 0 1 0 105 1 38 Health 143 0 0 1 0 128 1 15 Financial markets 143 0 0 1 0 141 1 2 Social protection 143 0 0 1 0 138 1 5 Gender equity 143 0 0 1 0 139 1 4 Private sector development/business environment 143 0 0 1 0 112 1 31 Education 143 0 0 1 0 94 1 49 Public sector governance/reform 143 0 0 1 0 79 1 64 Global/regional integration 143 0 0 1 0 140 1 3 Convergence with income levels of the European Union (EU) 143 0 0 1 0 127 1 16 Urban development 143 0 0 1 0 142 1 1 Energy 143 0 0 1 0 135 1 8 Economic growth 143 0 0 1 0 105 1 38 Disaster risk management 143 0 0 0 0 143 Equality of opportunity 143 0 0 1 0 134 1 9 Negative demographic trends 143 0 0 1 0 103 1 40 Information and communications technology 143 0 0 1 0 133 1 10 Transport 143 0 0 1 0 139 1 4 Agriculture and rural development 143 0 0 1 0 129 1 14 Trade and exports 143 0 0 1 0 139 1 4 Environmental sustainability and protection 143 0 0 1 0 138 1 5 Natural resource management (renewable and non-renewable) 143 0 0 1 0 134 1 9 Climate change 143 0 0 1 0 142 1 1 Poverty reduction 143 0 0 1 0 138 1 5 Judiciary reform/anti-corruption 143 0 0 1 0 101 1 42 Regional disparities 143 0 0 1 0 138 1 5 Social protection 140 3 0 1 0 124 1 16 Sysmiss 3 Agriculture and rural development 140 3 0 1 0 122 1 18 Sysmiss 3 Trade and exports 140 3 0 1 0 135 1 5 Sysmiss 3 Environmental sustainability and protection 140 3 0 0 0 140 Sysmiss 3 Climate change 140 3 0 1 0 138 1 2 Sysmiss 3 Transport 140 3 0 1 0 139 1 1 Sysmiss 3 Energy 140 3 0 1 0 138 1 2 Sysmiss 3 Economic growth 140 3 0 1 0 83 1 57 Sysmiss 3 Disaster risk management 140 3 0 1 0 139 1 1 Sysmiss 3 Equality of opportunity 140 3 0 1 0 116 1 24 Sysmiss 3 Negative demographic trends 140 3 0 1 0 128 1 12 Sysmiss 3 Information and communications technology 140 3 0 1 0 134 1 6 Sysmiss 3 Judiciary reform/anti-corruption 140 3 0 1 0 110 1 30 Sysmiss 3 Regional disparities 140 3 0 1 0 130 1 10 Sysmiss 3 Public sector governance/reform 140 3 0 1 0 100 1 40 Sysmiss 3 Gender equity 140 3 0 1 0 137 1 3 Sysmiss 3 Private sector development/business environment 140 3 0 1 0 96 1 44 Sysmiss 3 Education 140 3 0 1 0 93 1 47 Sysmiss 3 Global/regional integration 140 3 0 1 0 138 1 2 Sysmiss 3 Convergence with income levels of the European Union (EU) 140 3 0 1 0 120 1 20 Sysmiss 3 Urban development 140 3 0 0 0 140 Sysmiss 3 Water and sanitation 140 3 0 0 0 140 Sysmiss 3 Pollution 140 3 0 0 0 140 Sysmiss 3 Job creation/employment 140 3 0 1 0 81 1 59 Sysmiss 3 Health 140 3 0 1 0 134 1 6 Sysmiss 3 Financial markets 140 3 0 0 0 140 Sysmiss 3 Natural resource management (renewable and non-renewable) 140 3 0 1 0 135 1 5 Sysmiss 3 Greater access to micro-finance for the poor 139 4 0 1 0 134 1 5 Sysmiss 4 Greater voice and participation for citizens to help ensure greater accountability 139 4 0 1 0 134 1 5 Sysmiss 4 Greater social inclusion of marginalized groups 139 4 0 1 0 133 1 6 Sysmiss 4 Education and training that better ensure job opportunity 139 4 0 1 0 80 1 59 Sysmiss 4 Better quality public services 139 4 0 1 0 116 1 23 Sysmiss 4 Better accountability of public servants 139 4 0 1 0 122 1 17 Sysmiss 4 Better employment opportunities for young people 139 4 0 1 0 115 1 24 Sysmiss 4 Better employment opportunities for women 139 4 0 1 0 137 1 2 Sysmiss 4 Better care for the growing elderly population 139 4 0 1 0 133 1 6 Sysmiss 4 Greater access to health and nutrition for citizens 139 4 0 1 0 134 1 5 Sysmiss 4 Better entrepreneurial opportunities 139 4 0 1 0 104 1 35 Sysmiss 4 A growing middle class 139 4 0 1 0 120 1 19 Sysmiss 4 Better opportunity for the poor who live in rural areas 139 4 0 1 0 131 1 8 Sysmiss 4 Better opportunity for the poor who live in urban areas 139 4 0 0 0 139 Sysmiss 4 Consistent economic growth 139 4 0 1 0 89 1 50 Sysmiss 4 More reliable social safety net 139 4 0 1 0 129 1 10 Sysmiss 4 Other 139 4 0 1 0 138 1 1 Sysmiss 4 How familiar are you with the work of the World Bank Group in Croatia? 136 7 1 10 1 Not familiar at all 4 2 9 3 8 4 7 5 25 6 15 7 15 8 26 9 22 10 Extremely familiar 5 Sysmiss 7 Overall, please rate your impression of the World Bank Group's effectiveness in Croatia. 112 31 1 10 1 Not effective at all 1 2 6 3 6 4 7 5 21 6 10 7 21 8 24 9 12 10 Very effective 4 11 Don't know 21 Sysmiss 10 To what extent do you believe the World Bank Group's staff is well prepared to help Croatia solve its most complicated development challenges? 117 26 1 10 1 To no degree at all 1 2 3 3 6 4 5 5 10 6 8 7 23 8 28 9 19 10 To a very significant degree 14 11 Don't know 19 Sysmiss 7 Gender equity 134 9 0 1 0 131 1 3 Sysmiss 9 Private sector development/business environment 134 9 0 1 0 101 1 33 Sysmiss 9 Education 134 9 0 1 0 104 1 30 Sysmiss 9 Public sector governance/reform 134 9 0 1 0 74 1 60 Sysmiss 9 Energy 134 9 0 1 0 126 1 8 Sysmiss 9 Water and sanitation 134 9 0 0 0 134 Sysmiss 9 Pollution 134 9 0 0 0 134 Sysmiss 9 Job creation/employment 134 9 0 1 0 109 1 25 Sysmiss 9 Health 134 9 0 1 0 125 1 9 Sysmiss 9 Financial markets 134 9 0 1 0 128 1 6 Sysmiss 9 Social protection 134 9 0 1 0 124 1 10 Sysmiss 9 Global/regional integration 134 9 0 1 0 131 1 3 Sysmiss 9 Convergence with income levels of the European Union (EU) 134 9 0 1 0 118 1 16 Sysmiss 9 Urban development 134 9 0 1 0 132 1 2 Sysmiss 9 Agriculture and rural development 134 9 0 1 0 122 1 12 Sysmiss 9 Trade and exports 134 9 0 1 0 130 1 4 Sysmiss 9 Environmental sustainability and protection 134 9 0 1 0 132 1 2 Sysmiss 9 Natural resource management (renewable and non-renewable) 134 9 0 1 0 127 1 7 Sysmiss 9 Regional disparities 134 9 0 1 0 119 1 15 Sysmiss 9 Economic growth 134 9 0 1 0 86 1 48 Sysmiss 9 Disaster risk management 134 9 0 1 0 133 1 1 Sysmiss 9 Equality of opportunity 134 9 0 1 0 123 1 11 Sysmiss 9 Negative demographic trends 134 9 0 1 0 117 1 17 Sysmiss 9 Information and communications technology 134 9 0 1 0 128 1 6 Sysmiss 9 Transport 134 9 0 1 0 128 1 6 Sysmiss 9 Climate change 134 9 0 1 0 131 1 3 Sysmiss 9 Poverty reduction 134 9 0 1 0 119 1 15 Sysmiss 9 Judiciary reform/anti-corruption 134 9 0 1 0 96 1 38 Sysmiss 9 Bringing together different groups of stakeholders 134 9 0 1 0 131 1 3 Sysmiss 9 Capacity development related to World Bank Group supported projects 134 9 0 1 0 108 1 26 Sysmiss 9 Technical assistance 134 9 0 1 0 123 1 11 Sysmiss 9 Policy advice, studies, analyses 134 9 0 1 0 110 1 24 Sysmiss 9 Financial resources 134 9 0 1 0 111 1 23 Sysmiss 9 Data and statistics 134 9 0 1 0 127 1 7 Sysmiss 9 Promoting knowledge sharing 134 9 0 1 0 126 1 8 Sysmiss 9 Implementation support 134 9 0 1 0 117 1 17 Sysmiss 9 Mobilizing third party financial resources 134 9 0 1 0 129 1 5 Sysmiss 9 Coordination with the European Commission and international partners 134 9 0 1 0 126 1 8 Sysmiss 9 Other 134 9 0 1 0 132 1 2 Sysmiss 9 Bringing together different groups of stakeholders 132 11 0 1 0 124 1 8 Sysmiss 11 Capacity development related to World Bank Group supported projects 132 11 0 1 0 108 1 24 Sysmiss 11 Technical assistance 132 11 0 1 0 118 1 14 Sysmiss 11 Policy advice, studies, analyses 132 11 0 1 0 111 1 21 Sysmiss 11 Financial resources 132 11 0 1 0 111 1 21 Sysmiss 11 Data and statistics 132 11 0 1 0 126 1 6 Sysmiss 11 Promoting knowledge sharing 132 11 0 1 0 120 1 12 Sysmiss 11 Implementation support 132 11 0 1 0 117 1 15 Sysmiss 11 Mobilizing third party financial resources 132 11 0 1 0 125 1 7 Sysmiss 11 Coordination with the European Commission and international partners 132 11 0 1 0 129 1 3 Sysmiss 11 Other 132 11 0 1 0 131 1 1 Sysmiss 11 Arrogant in its approach 136 7 0 1 0 135 1 1 Sysmiss 7 Inadequate World Bank Group's staffing in Croatia 136 7 0 1 0 130 1 6 Sysmiss 7 The credibility of its knowledge/data 136 7 0 1 0 134 1 2 Sysmiss 7 Not willing to honestly criticize policies and reform efforts in the country 136 7 0 1 0 114 1 22 Sysmiss 7 Staff too inaccessible 136 7 0 1 0 132 1 4 Sysmiss 7 Not collaborating enough with private sector 136 7 0 1 0 128 1 8 Sysmiss 7 Not adequately collaborating with organizations such as bilaterals, multilaterals, trust funds, UN agencies 136 7 0 1 0 135 1 1 Sysmiss 7 Not aligned with country priorities 136 7 0 1 0 127 1 9 Sysmiss 7 Not adequately sensitive to political/social realities in Croatia 136 7 0 1 0 121 1 15 Sysmiss 7 Not exploring alternative policy options 136 7 0 1 0 123 1 13 Sysmiss 7 Not sufficiently focused on results 136 7 0 1 0 127 1 9 Sysmiss 7 Not in it for the long term 136 7 0 1 0 131 1 5 Sysmiss 7 Its advice and strategies do not lend themselves to practical problem solving 136 7 0 1 0 121 1 15 Sysmiss 7 Not collaborating enough with civil society 136 7 0 1 0 131 1 5 Sysmiss 7 Not enough public disclosure of its work 136 7 0 1 0 96 1 40 Sysmiss 7 Too influenced by developed countries 136 7 0 1 0 124 1 12 Sysmiss 7 World Bank Group's processes too slow 136 7 0 1 0 118 1 18 Sysmiss 7 World Bank Group's processes too complex 136 7 0 1 0 125 1 11 Sysmiss 7 Other 136 7 0 1 0 133 1 3 Sysmiss 7 Don't know 136 7 0 1 0 116 1 20 Sysmiss 7 To what extent do you believe that the World Bank Group's work and support help the poorest in Croatia? 125 18 1 To a fully sufficient degree 9 2 To a somewhat sufficient degree 23 3 To a somewhat insufficient degree 24 4 To a very insufficient degree 15 5 Don't know 54 Sysmiss 18 Investment projects 61 82 1 10 1 Not effective at all 2 2 4 3 4 4 4 5 7 6 7 7 10 8 12 9 9 10 Very effective 2 11 N/A 62 Sysmiss 20 Policy based loans/state budget support 65 78 1 9 1 Not effective at all 3 2 3 3 6 4 4 5 9 6 10 7 6 8 16 9 8 10 Very effective 0 11 N/A 60 Sysmiss 18 Financing for programs (results oriented) 70 73 1 10 1 Not effective at all 2 2 2 3 5 4 5 5 8 6 6 7 15 8 14 9 11 10 Very effective 2 11 N/A 53 Sysmiss 20 Trust funds and grants 54 89 1 10 1 Not effective at all 1 2 3 3 4 4 3 5 10 6 5 7 5 8 13 9 5 10 Very effective 5 11 N/A 68 Sysmiss 21 MIGA guarantees 28 115 1 10 1 Not effective at all 1 2 1 3 4 5 6 6 6 7 1 8 2 9 5 10 Very effective 2 11 N/A 94 Sysmiss 21 IFC investment services 32 111 1 9 1 Not effective at all 1 2 2 3 4 5 7 6 5 7 1 8 5 9 7 10 Very effective 0 11 N/A 90 Sysmiss 21 IFC advisory services 36 107 1 10 1 Not effective at all 1 2 1 3 4 4 1 5 6 6 7 7 3 8 7 9 4 10 Very effective 2 11 N/A 86 Sysmiss 21 Private sector 127 16 0 1 0 79 1 48 Sysmiss 16 Local government 127 16 0 1 0 89 1 38 Sysmiss 16 Beneficiaries 127 16 0 1 0 109 1 18 Sysmiss 16 Youth/university groups 127 16 0 1 0 102 1 25 Sysmiss 16 European Commission and international financial institutions 127 16 0 1 0 115 1 12 Sysmiss 16 NGOs/Community Based Organizations 127 16 0 1 0 108 1 19 Sysmiss 16 Foundations 127 16 0 1 0 126 1 1 Sysmiss 16 Media 127 16 0 1 0 112 1 15 Sysmiss 16 Academia/think tanks/research institutes 127 16 0 1 0 90 1 37 Sysmiss 16 Parliament 127 16 0 1 0 120 1 7 Sysmiss 16 Other 127 16 0 1 0 124 1 3 Sysmiss 16 Don't know 127 16 0 1 0 116 1 11 Sysmiss 16 Overall the World Bank Group currently plays a relevant role in development in Croatia 105 38 1 10 1 Strongly disagree 6 2 8 3 14 4 6 5 24 6 8 7 10 8 20 9 6 10 Strongly agree 3 11 Don't know 21 Sysmiss 17 The World Bank Group's work is aligned with what I consider the development priorities for Croatia 105 38 1 10 1 Strongly disagree 3 2 9 3 9 4 8 5 17 6 9 7 16 8 21 9 7 10 Strongly agree 6 11 Don't know 22 Sysmiss 16 Responsiveness to needs 83 60 1 10 1 To no degree at all 1 2 3 3 6 4 5 5 11 6 11 7 14 8 17 9 9 10 To a very significant degree 6 11 Don't know 30 Sysmiss 30 Flexibility (in terms of the institution's products and services) 80 63 1 10 1 To no degree at all 1 2 2 3 8 4 8 5 15 6 5 7 12 8 15 9 9 10 To a very significant degree 5 11 Don't know 33 Sysmiss 30 Flexibility (in terms of changing country circumstances) 80 63 1 10 1 To no degree at all 2 2 4 3 7 4 7 5 14 6 6 7 14 8 15 9 7 10 To a very significant degree 4 11 Don't know 33 Sysmiss 30 Being inclusive 81 62 1 10 1 To no degree at all 1 2 2 3 6 4 4 5 11 6 10 7 18 8 13 9 9 10 To a very significant degree 7 11 Don't know 30 Sysmiss 32 Openness (sharing data and other information) 84 59 1 10 1 To no degree at all 1 2 2 3 6 4 6 5 7 6 9 7 12 8 13 9 19 10 To a very significant degree 9 11 Don't know 29 Sysmiss 30 Collaboration with the Government 77 66 1 10 1 To no degree at all 1 2 2 3 4 4 6 5 7 6 9 7 13 8 19 9 9 10 To a very significant degree 7 11 Don't know 37 Sysmiss 29 The speed in which it gets things accomplished on the ground 76 67 1 10 1 To no degree at all 2 2 3 3 3 4 5 5 16 6 12 7 10 8 10 9 9 10 To a very significant degree 6 11 Don't know 38 Sysmiss 29 Helping to bring discipline/effective supervision to implementation of investment projects 74 69 1 10 1 To no degree at all 2 2 1 3 6 4 2 5 6 6 14 7 14 8 13 9 11 10 To a very significant degree 5 11 Don't know 40 Sysmiss 29 Collaboration with civil society 55 88 1 10 1 To no degree at all 1 2 3 3 3 4 9 5 10 6 7 7 5 8 10 9 6 10 To a very significant degree 1 11 Don't know 59 Sysmiss 29 Staff accessibility 84 59 1 10 1 To no degree at all 1 2 1 3 6 4 5 5 8 6 3 7 13 8 16 9 18 10 To a very significant degree 13 11 Don't know 30 Sysmiss 29 Collaboration with the European Commission and other development partners 60 83 2 10 1 To no degree at all 0 2 2 3 2 4 5 5 7 6 4 7 11 8 13 9 11 10 To a very significant degree 5 11 Don't know 53 Sysmiss 30 Collaboration with the private sector 61 82 1 10 1 To no degree at all 2 2 5 3 7 4 6 5 10 6 6 7 7 8 10 9 5 10 To a very significant degree 3 11 Don't know 50 Sysmiss 32 Straightforwardness and honesty 80 63 1 10 1 To no degree at all 1 2 3 3 4 4 4 5 12 6 5 7 11 8 11 9 17 10 To a very significant degree 12 11 Don't know 33 Sysmiss 30 Treating clients and stakeholders in Croatia with respect 78 65 1 10 1 To no degree at all 1 2 1 3 1 4 4 5 5 6 5 7 6 8 13 9 18 10 To a very significant degree 24 11 Don't know 34 Sysmiss 31 Being a long-term partner 83 60 1 10 1 To no degree at all 1 2 1 3 3 4 4 5 8 6 6 7 9 8 16 9 19 10 To a very significant degree 16 11 Don't know 31 Sysmiss 29 Poor coordination within the Government 114 29 0 1 0 86 1 28 Sysmiss 29 There is an inadequate level of private sector participation and support 114 29 0 1 0 105 1 9 Sysmiss 29 Poor coordination with the European Commission and international partners 114 29 0 1 0 112 1 2 Sysmiss 29 The World Bank Group is not sensitive enough to political/social realities on the ground 114 29 0 1 0 92 1 22 Sysmiss 29 Lack of/inadequate levels of capacity in Government 114 29 0 1 0 61 1 53 Sysmiss 29 There is not an adequate level of citizen/civil society participation 114 29 0 1 0 106 1 8 Sysmiss 29 Corruption 114 29 0 1 0 105 1 9 Sysmiss 29 Poor coordination within the World Bank Group 114 29 0 1 0 109 1 5 Sysmiss 29 The World Bank Group does not provide the government with consistent support throughout the reform effort 114 29 0 1 0 110 1 4 Sysmiss 29 Political pressures and obstacles 114 29 0 1 0 71 1 43 Sysmiss 29 Reforms are not well thought out in light of country challenges 114 29 0 1 0 89 1 25 Sysmiss 29 Other 114 29 0 1 0 110 1 4 Sysmiss 29 Gender 50 93 1 10 1 To no degree at all 7 2 5 3 7 4 3 5 5 6 7 7 2 8 9 9 2 10 To a very significant degree 3 11 Don't know 68 Sysmiss 25 The impact of climate change 52 91 1 10 1 To no degree at all 6 2 5 3 5 4 3 5 8 6 6 7 5 8 9 9 4 10 To a very significant degree 1 11 Don't know 66 Sysmiss 25 Social protection 43 100 1 9 1 Not effective at all 3 2 5 3 4 4 2 5 8 6 2 7 7 8 9 9 3 10 Very effective 0 11 Don't know 68 Sysmiss 32 Gender equity 40 103 1 10 1 Not effective at all 3 2 5 3 7 4 1 5 4 6 3 7 1 8 8 9 7 10 Very effective 1 11 Don't know 71 Sysmiss 32 Private sector development/business environment 62 81 1 10 1 Not effective at all 3 2 3 3 4 4 4 5 9 6 6 7 13 8 8 9 11 10 Very effective 1 11 Don't know 49 Sysmiss 32 Education 51 92 1 10 1 Not effective at all 4 2 2 3 4 4 4 5 8 6 6 7 7 8 8 9 7 10 Very effective 1 11 Don't know 59 Sysmiss 33 Public sector governance/reform 64 79 1 10 1 Not effective at all 2 2 4 3 5 4 2 5 6 6 12 7 13 8 7 9 11 10 Very effective 2 11 Don't know 49 Sysmiss 30 Convergence with income levels of the European Union (EU) 49 94 1 10 1 Not effective at all 6 2 4 3 3 4 2 5 9 6 3 7 9 8 9 9 3 10 Very effective 1 11 Don't know 60 Sysmiss 34 Urban development 43 100 1 9 1 Not effective at all 2 2 4 3 3 4 2 5 5 6 2 7 4 8 13 9 8 10 Very effective 0 11 Don't know 67 Sysmiss 33 Energy 44 99 1 10 1 Not effective at all 5 2 2 3 2 4 1 5 7 6 3 7 6 8 9 9 8 10 Very effective 1 11 Don't know 66 Sysmiss 33 Water and sanitation 45 98 1 9 1 Not effective at all 5 2 3 3 2 4 3 5 7 6 5 7 3 8 9 9 8 10 Very effective 0 11 Don't know 66 Sysmiss 32 Pollution 45 98 1 10 1 Not effective at all 4 2 2 3 4 4 1 5 5 6 5 7 1 8 8 9 13 10 Very effective 2 11 Don't know 63 Sysmiss 35 Job creation/employment 49 94 1 10 1 Not effective at all 5 2 5 3 7 4 1 5 11 6 2 7 5 8 6 9 6 10 Very effective 1 11 Don't know 61 Sysmiss 33 Health 47 96 1 10 1 Not effective at all 7 2 3 3 7 4 1 5 9 6 3 7 4 8 4 9 8 10 Very effective 1 11 Don't know 59 Sysmiss 37 Transport 56 87 1 10 1 Not effective at all 3 2 3 3 1 4 2 5 5 6 4 7 9 8 12 9 12 10 Very effective 5 11 Don't know 55 Sysmiss 32 Agriculture and rural development 44 99 1 10 1 Not effective at all 5 2 5 3 4 4 2 5 9 6 3 7 6 8 4 9 5 10 Very effective 1 11 Don't know 66 Sysmiss 33 Trade and exports 36 107 1 9 1 Not effective at all 5 2 2 3 4 4 4 5 4 6 1 7 4 8 5 9 7 10 Very effective 0 11 Don't know 75 Sysmiss 32 Environmental sustainability and protection 45 98 1 10 1 Not effective at all 3 2 2 3 6 5 6 6 4 7 4 8 7 9 11 10 Very effective 2 11 Don't know 65 Sysmiss 33 Natural resource management (renewable and non-renewable) 38 105 1 10 1 Not effective at all 3 2 3 3 6 5 6 6 1 7 4 8 5 9 9 10 Very effective 1 11 Don't know 71 Sysmiss 34 Poverty reduction 47 96 1 10 1 Not effective at all 4 2 6 3 4 4 3 5 8 6 2 7 5 8 8 9 6 10 Very effective 1 11 Don't know 60 Sysmiss 36 Judiciary reform/anti-corruption 51 92 1 10 1 Not effective at all 5 2 8 3 2 4 2 5 5 6 6 7 7 8 6 9 9 10 Very effective 1 11 Don't know 58 Sysmiss 34 Regional disparities 53 90 1 10 1 Not effective at all 4 2 5 3 5 4 5 5 3 6 5 7 9 8 7 9 9 10 Very effective 1 11 Don't know 56 Sysmiss 34 Economic growth 58 85 1 10 1 Not effective at all 5 2 5 3 3 4 3 5 8 6 5 7 10 8 9 9 8 10 Very effective 2 11 Don't know 52 Sysmiss 33 Disaster risk management 27 116 1 9 1 Not effective at all 4 2 3 3 2 4 1 5 5 7 2 8 6 9 4 10 Very effective 0 11 Don't know 83 Sysmiss 33 Equality of opportunity 41 102 1 10 1 Not effective at all 4 2 7 3 4 5 3 6 5 7 3 8 6 9 8 10 Very effective 1 11 Don't know 68 Sysmiss 34 To what extent does the World Bank Group's work help to achieve development results in Croatia? 85 58 1 10 1 To no degree at all 2 2 6 3 7 4 6 5 11 6 9 7 23 8 13 9 7 10 To a very significant degree 1 11 Don't know 31 Sysmiss 27 The World Bank Group's financial instruments meet the needs of Croatia 74 69 1 10 1 Strongly disagree 1 2 4 3 6 4 4 5 11 6 10 7 18 8 10 9 7 10 Strongly agree 3 11 Don't know 43 Sysmiss 26 The World Bank Group meets Croatia's needs for knowledge services 81 62 1 10 1 Strongly disagree 1 2 5 3 9 4 4 5 9 6 5 7 16 8 15 9 13 10 Strongly agree 4 11 Don't know 36 Sysmiss 26 How effectively does the World Bank Group help Croatia to mobilize finance for development from private sector sources? 51 92 1 10 1 Not effectively at all 2 2 6 3 6 4 5 5 6 6 5 7 9 8 9 9 2 10 Very effectively 1 11 Don't know 63 Sysmiss 29 To what extent do you believe that Croatia received value for money from the World Bank Group's Reimbursable Advisory Services (RAS)? 51 92 1 10 1 To no degree at all 2 2 7 3 6 4 1 5 7 6 6 7 8 8 11 9 2 10 To a very significant degree 1 11 Don't know 64 Sysmiss 28 How frequently do you consult World Bank Group's knowledge work and activities in the work you do? 117 26 1 5 1 Weekly 9 2 Monthly 23 3 A few times a year 36 4 Rarely 38 5 Never 11 Sysmiss 26 Are timely 81 62 1 10 1 To no degree at all 2 2 3 3 4 4 4 5 9 6 10 7 11 8 18 9 13 10 To a very significant degree 7 11 Don't know 32 Sysmiss 30 Include appropriate level of stakeholder involvement during preparation 82 61 1 10 1 To no degree at all 2 2 3 3 2 4 3 5 7 6 7 7 20 8 19 9 16 10 To a very significant degree 3 11 Don't know 32 Sysmiss 29 Lead to practical solutions 80 63 1 10 1 To no degree at all 2 2 7 3 1 4 7 5 4 6 11 7 16 8 15 9 10 10 To a very significant degree 7 11 Don't know 34 Sysmiss 29 Are accessible (well written and easy to understand) 87 56 1 10 1 To no degree at all 1 2 3 3 3 4 2 5 8 6 11 7 10 8 27 9 12 10 To a very significant degree 10 11 Don't know 28 Sysmiss 28 Are source of relevant information on global good practices 83 60 1 10 1 To no degree at all 2 2 1 3 4 4 2 5 8 6 5 7 4 8 27 9 23 10 To a very significant degree 7 11 Don't know 31 Sysmiss 29 Are adequately disseminated 77 66 1 10 1 To no degree at all 1 2 2 3 5 4 5 5 3 6 11 7 10 8 15 9 15 10 To a very significant degree 10 11 Don't know 37 Sysmiss 29 Are translated enough into local language 79 64 1 10 1 To no degree at all 2 2 7 3 4 4 5 5 7 6 6 7 6 8 24 9 12 10 To a very significant degree 6 11 Don't know 35 Sysmiss 29 Are adaptable to Croatia's specific development challenges and country circumstances 79 64 1 10 1 To no degree at all 3 2 6 3 5 4 3 5 5 6 11 7 11 8 21 9 11 10 To a very significant degree 3 11 Don't know 34 Sysmiss 30 Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 88 55 1 10 1 Not significant at all 3 2 3 3 7 4 7 5 10 6 4 7 21 8 21 9 9 10 Very significant 3 11 Don't know 26 Sysmiss 29 Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 90 53 1 10 1 Very low technical quality 1 2 1 3 3 4 5 5 5 6 11 7 9 8 23 9 22 10 Very high technical quality 10 11 Don't know 24 Sysmiss 29 The World Bank Group disburses funds promptly 56 87 2 10 1 Strongly disagree 0 2 1 3 4 5 4 6 3 7 5 8 9 9 9 10 Strongly agree 21 11 Don't know 58 Sysmiss 29 The World Bank Group effectively monitors and evaluates the projects and programs it supports 68 75 1 10 1 Strongly disagree 1 2 1 3 1 4 3 5 5 6 4 7 9 8 14 9 16 10 Strongly agree 14 11 Don't know 45 Sysmiss 30 The World Bank Group's approvals and reviews are done in a timely fashion 64 79 2 10 1 Strongly disagree 0 2 2 3 4 5 5 6 9 7 8 8 16 9 12 10 Strongly agree 8 11 Don't know 49 Sysmiss 30 The World Bank Group's "Safeguard Policy" requirements are reasonable 54 89 2 10 1 Strongly disagree 0 2 3 3 4 4 1 5 4 6 3 7 10 8 12 9 10 10 Strongly agree 7 11 Don't know 59 Sysmiss 30 The World Bank Group's conditions on its lending are reasonable 62 81 1 10 1 Strongly disagree 1 3 4 4 2 5 5 6 4 7 7 8 11 9 20 10 Strongly agree 8 11 Don't know 51 Sysmiss 30 The World Bank Group takes decisions quickly in Croatia 67 76 1 10 1 Strongly disagree 1 2 3 3 5 4 4 5 10 6 5 7 11 8 13 9 8 10 Strongly agree 7 11 Don't know 45 Sysmiss 31 Working with the World Bank Group increases Croatia's institutional capacity 81 62 1 10 1 Strongly disagree 2 2 1 3 6 4 3 5 6 6 4 7 15 8 17 9 17 10 Strongly agree 10 11 Don't know 32 Sysmiss 30 Where country systems are adequate, the World Bank Group makes appropriate use of them 53 90 2 10 1 Strongly disagree 0 2 3 3 4 4 4 5 2 6 4 7 11 8 8 9 11 10 Strongly agree 6 11 Don't know 59 Sysmiss 31 Ensure greater selectivity in its work 109 34 0 1 0 107 1 2 Sysmiss 34 Provide more adequate data/knowledge/statistics/figures on Croatia's economy 109 34 0 1 0 101 1 8 Sysmiss 34 Improve the competitiveness of its financing compared to markets 109 34 0 1 0 100 1 9 Sysmiss 34 Work more with civil society and beneficiary representatives 109 34 0 1 0 86 1 23 Sysmiss 34 Increase the level of capacity development in the country 109 34 0 1 0 85 1 24 Sysmiss 34 Leverage the private sector more 109 34 0 1 0 86 1 23 Sysmiss 34 Improve the quality of its experts as related to Croatia's specific challenges 109 34 0 1 0 96 1 13 Sysmiss 34 Work more with private sector 109 34 0 1 0 90 1 19 Sysmiss 34 Offer more innovative knowledge services 109 34 0 1 0 89 1 20 Sysmiss 34 Collaborate more effectively with Government clients 109 34 0 1 0 90 1 19 Sysmiss 34 Work faster 109 34 0 1 0 103 1 6 Sysmiss 34 Reduce the complexity of obtaining World Bank Group financing 109 34 0 1 0 92 1 17 Sysmiss 34 Increase availability of Reimbursable Advisory Services (RAS) 109 34 0 1 0 105 1 4 Sysmiss 34 Help to bring discipline/effective supervision to implementation of World Bank Group projects 109 34 0 1 0 100 1 9 Sysmiss 34 Collaborate more effectively with organizations such as bilaterals, multilaterals, trust funds, UN agencies 109 34 0 1 0 108 1 1 Sysmiss 34 Offer more innovative financial products 109 34 0 1 0 98 1 11 Sysmiss 34 Other 109 34 0 1 0 107 1 2 Sysmiss 34 When considering the combination of services that the World Bank Group offers in Croatia, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Croatia? 112 31 1 Financial services 13 2 Knowledge products 48 3 Convening services 18 4 None of the above 3 5 The combination is appropriate for Croatia 15 6 Don't know 15 Sysmiss 31 Local radio 115 28 0 1 0 109 1 6 Sysmiss 28 International radio 115 28 0 0 0 115 Sysmiss 28 Social media 115 28 0 1 0 100 1 15 Sysmiss 28 International newspapers 115 28 0 1 0 107 1 8 Sysmiss 28 Local television 115 28 0 1 0 88 1 27 Sysmiss 28 Internet 115 28 0 1 0 14 1 101 Sysmiss 28 Periodicals 115 28 0 1 0 96 1 19 Sysmiss 28 International television 115 28 0 1 0 112 1 3 Sysmiss 28 Local newspapers 115 28 0 1 0 93 1 22 Sysmiss 28 Other 115 28 0 1 0 108 1 7 Sysmiss 28 World Bank Group's publications and other written materials 114 29 0 1 0 83 1 31 Sysmiss 29 e-Newsletters 114 29 0 1 0 65 1 49 Sysmiss 29 World Bank Group's seminars/workshops/conferences 114 29 0 1 0 69 1 45 Sysmiss 29 Mobile phones 114 29 0 1 0 112 1 2 Sysmiss 29 Direct contact with World Bank Group 114 29 0 1 0 93 1 21 Sysmiss 29 World Bank Group's website 114 29 0 1 0 73 1 41 Sysmiss 29 Social media 114 29 0 1 0 103 1 11 Sysmiss 29 Other 114 29 0 1 0 113 1 1 Sysmiss 29 Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions? 115 28 1 Yes 41 2 No 74 Sysmiss 28 Do you have reliable access to the Internet? 114 29 1 Yes 114 2 No 0 Sysmiss 29 Do you use/have you used the World Bank Group website? 114 29 1 Yes 86 2 No 28 Sysmiss 29 Do you currently consult the World Bank Group social media sites? 115 28 1 Yes 21 2 No 94 Sysmiss 28 How frequently do you consult the World Bank Group's website and/or social media channels for information/knowledge that you can use in your work? 115 28 1 Weekly 8 2 Monthly 16 3 A few times a year 27 4 Rarely 38 5 Never 26 Sysmiss 28 I find the World Bank Group's websites easy to navigate 84 59 2 10 1 Strongly disagree 0 2 3 3 4 4 4 5 10 6 11 7 14 8 21 9 12 10 Strongly agree 5 11 Don't know 31 Sysmiss 28 I find the information on the World Bank Group's websites useful 87 56 1 10 1 Strongly disagree 1 3 2 4 4 5 5 6 9 7 8 8 27 9 21 10 Strongly agree 10 11 Don't know 27 Sysmiss 29 The World Bank Group's social media channels are valuable sources of information about the institution 33 110 1 10 1 Strongly disagree 1 2 1 3 4 4 1 5 4 6 10 7 1 8 4 9 5 10 Strongly agree 2 11 Don't know 78 Sysmiss 32 Which of the following best describes your current position? 143 0 1 Office of the President, Prime Minister 2 2 Office of Minister 6 3 Office of Parliamentarian 3 4 Employee of a Ministry, Ministerial Department or Implementa 32 5 PMU overseeing implementation of project/Consultant/Contract 16 6 Local Government Office or Staff 4 7 Bilateral/Multilateral Agency 5 8 Private Sector Organization 12 9 Private Foundation 1 10 Financial Sector/Private Bank 4 11 NGO/Community Based Organization 8 12 Media 9 13 Independent Government Institution 11 14 Trade Union 2 15 Faith-Based Group 0 16 Youth Group 0 17 Academia/Research Institute/Think Tank 18 18 Judiciary Branch 6 19 Other 4 Please identify the primary specialization of your work. 139 4 1 Water 0 2 Social protection and labor 11 3 Fragility, conflict and violence 0 4 Environment and natural resources 3 5 Public-private partnerships 0 6 Education 7 7 Health, nutrition, and population 4 8 Energy and extractives 5 9 Macroeconomics and fiscal management 10 10 Trade and competitiveness 7 11 Finance and markets 16 12 Gender 4 13 Transport and ICT 16 14 Urban, rural, and social development 10 15 Governance 9 16 Poverty 1 17 Jobs 0 18 Agriculture 6 19 Climate Change 0 20 Generalist 10 21 Other 20 Sysmiss 4 Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? 142 1 1 Yes 83 2 No 59 Sysmiss 1 Which of the following agencies of the World Bank Group do you primarily engage with in Croatia? 110 33 1 The World Bank (IBRD) 101 2 The International Finance Corporation (IFC) 3 3 The Multilateral Investment Guarantee Agency (MIGA) 1 4 Other 5 Sysmiss 33 Do your projects involve both the World Bank and the IFC? If YES please go to Question H6; If NO please go to H7 138 5 1 Yes 32 2 No 106 Sysmiss 5 If yes, what was your view of how the two institutions work together in Croatia? 34 109 1 The two institutions work well together 17 2 The way the two institutions work together needs improvement 6 3 The two institutions do not work well together 0 4 Don’t know 11 Sysmiss 109 Observer 137 6 0 1 0 114 1 23 Sysmiss 6 Use World Bank Group reports/data 137 6 0 1 0 95 1 42 Sysmiss 6 Engage in World Bank Group related/sponsored events/activities 137 6 0 1 0 100 1 37 Sysmiss 6 Collaborate as part of my professional duties 137 6 0 1 0 56 1 81 Sysmiss 6 Use World Bank Group website for information, data, research, etc. 137 6 0 1 0 113 1 24 Sysmiss 6 What's your gender? 143 0 1 Female 66 2 Male 77 What's your age? 143 0 1 25 and under 0 2 26-35 17 3 36-45 50 4 46-55 48 5 56 and above 28 Which best represents your geographic location? 140 3 1 Zagreb region 117 2 Other urban region 17 3 Rural areas 6 Sysmiss 3 Which of the following best describes your current position? 143 0 1 Office of the President/Prime Minister/Minister 8 2 Employee of a Ministry 32 3 PMU/Consultant on WBG project 16 4 Private Sector/Financial Sector/Private Bank 16 5 CSO 11 6 Media 9 7 Independent Government Institution 11 8 Academia/Research Institute/Think Tank 18 9 Other 22 Which best represents your geographic location? 140 3 1 Zagreb region 117 2 Other 23 Sysmiss 3 Mean of 26 indicator questions 127 16 1 9.92