DDI_BIH_2021_WBCS_v01_M Development Economics Data Group 2021-06-01 Metadata Editor Version 01 (June 2021) BIH_2021_WBCS_v01_M World Bank Group Country Survey 2021 WBCS 2021 Public Opinion Research Group World Bank Group Metadata Editor Svetlana Markova Country Opinion Survey The World Bank Group Country Opinion Survey Program systematically measures and tracks the perceptions of the World Bank Group’s clients, partners, and other stakeholders across the globe in client countries. The Public Opinion Research Group surveyed 29 countries in FY2012 (July 2011-June 2012), 41 countries in FY2013 (July 2012-June 2013), 42 countries in FY2014 (July 2013-June 2014), 35 countries in FY2015 (July 2014-June 2015), 45 countries in FY2016 (July 2015-June 2016), 35 countries in FY2017 (July 2016-June 2017), 39 countries in FY2018 (July 2017-June 2018), 42 countries in FY2019 (July 2018-June 2019), and 21 countries in FY2020 (July 2019-June 2020). In FY2021, surveys were conducted in 45 countries. Nearly all of the World Bank Group’s client countries are surveyed in every three year cycle. Version 01: Edited, anonymous dataset for public distribution. The Country Opinion Survey in Bosnia and Herzegovina assists the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Bosnia and Herzegovina perceive the WBG. It provides the WBG with systematic feedback from national and local governments, multilateral/bilateral agencies, media, academia, the private sector, and civil society in Bosnia and Herzegovina on 1) their views regarding the general environment in Bosnia and Herzegovina; 2) their overall attitudes toward the WBG in Bosnia and Herzegovina; 3) overall impressions of the WBG’s effectiveness and results, knowledge work and activities, and communication and information sharing in Bosnia and Herzegovina; and 4) their perceptions of the WBG’s future role in Bosnia and Herzegovina. Bosnia and Herzegovina Stakeholder Opinion leaders from national and local governments, multilateral/bilateral agencies, media, academia, the private sector, and civil society. Sample survey data [ssd] PRIME Communications From September to November 2020, 399 stakeholders of the WBG in Bosnia and Herzegovina were invited to provide their opinions on the WBG’s work in the country by participating in a Country Opinion Survey. Participants were drawn from Bosnia and Herzegovina (BiH) Institutions, entities, cantons; office of a minister; office of a parliamentarian; ministries/ministerial departments/implementation agencies; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/ contractors working on WBG-supported projects/programs; local governments; independent government institutions; the judiciary system; state-owned enterprises; bilateral and multilateral agencies; private sector organizations; the financial sector/private banks; private foundations; NGOs and community based organizations; trade unions; youth groups; academia/research institutes/think tanks; the media, and other organizations. Other [oth] Online Qualtrics and email. Response rate was 48%. The user of the data acknowledges that the original collector of the data, the authorized distributor of the data, and the relevant funding agency bear no responsibility for use of the data or for interpretations or inferences based upon such uses. bosnia_and_herzegovina_cos_fy21_data.dta 191 270 .dta ID 191 101 291 Survey completion method 191 1 2 1 Paper 30 2 Online 161 In general, would you say that Bosnia and Herzegovina is headed in ... ? 191 -99 3 -99 8 1 The right direction 24 2 The wrong direction 101 3 Not sure 58 Do you think that economic opportunity for citizens in Bosnia and Herzegovina is … ? 191 -99 3 -99 8 1 Increasing 34 2 Decreasing 99 3 Staying about the same 50 Information and communications technology (including digital connectivity) 191 -99 1 -99 8 0 147 1 36 Air quality, pollution and environmental degradation 191 -99 1 -99 8 0 171 1 12 Social protection (e.g., pensions, targeted social assistance) 191 -99 1 -99 8 0 166 1 17 Climate change (e.g., mitigation, adaptation) 191 -99 1 -99 8 0 181 1 2 Trade and exports 191 -99 1 -99 8 0 174 1 9 Health (i.e., reforming health care insurance and health care services) 191 -99 1 -99 8 0 150 1 33 Public sector governance/reform 191 -99 1 -99 8 0 110 1 73 Agriculture and rural development 191 -99 1 -99 8 0 164 1 19 Economic growth 191 -99 1 -99 8 0 111 1 72 Equality of opportunity 191 -99 1 -99 8 0 179 1 4 Urban development 191 -99 1 -99 8 0 182 1 1 Job creation/employment 191 -99 1 -99 8 0 116 1 67 Global pandemics (e.g., COVID-19) 191 -99 1 -99 8 0 178 1 5 Dealing with impacts of outward migration 191 -99 1 -99 8 0 172 1 11 Disaster risk management 191 -99 1 -99 8 0 178 1 5 Private sector development 191 -99 1 -99 8 0 127 1 56 Water and sanitation 191 -99 -99 8 0 183 Education 191 -99 1 -99 8 0 101 1 82 Energy (including transitioning from coal) 191 -99 1 -99 8 0 168 1 15 Financial markets (including access to finance) 191 -99 1 -99 8 0 177 1 6 Transport (e.g., roads, bridges, transportation) 191 -99 1 -99 8 0 168 1 15 Health (i.e., reforming health care insurance and health care services) 190 1 -99 1 -99 7 0 177 1 6 Sysmiss 1 Public sector governance/reform (i.e., government effectiveness, public financial management, anticorruption) 190 1 -99 1 -99 7 0 121 1 62 Sysmiss 1 Urban development 190 1 -99 1 -99 7 0 180 1 3 Sysmiss 1 Financial markets (including access to finance) 190 1 -99 1 -99 7 0 175 1 8 Sysmiss 1 Disaster risk management (including floods, earthquakes, draughts) 190 1 -99 1 -99 7 0 182 1 1 Sysmiss 1 Dealing with impacts of outward migration 190 1 -99 1 -99 7 0 180 1 3 Sysmiss 1 Water and sanitation 190 1 -99 1 -99 7 0 182 1 1 Sysmiss 1 Education 190 1 -99 1 -99 7 0 114 1 69 Sysmiss 1 Equality of opportunity (e.g. social inclusion of women, youth, and Roma) 190 1 -99 1 -99 7 0 168 1 15 Sysmiss 1 Job creation/employment 190 1 -99 1 -99 7 0 81 1 102 Sysmiss 1 Energy (including transitioning from coal) 190 1 -99 1 -99 7 0 178 1 5 Sysmiss 1 Private sector development (including improving business environment) 190 1 -99 1 -99 7 0 98 1 85 Sysmiss 1 Air quality, pollution and environmental degradation 190 1 -99 1 -99 7 0 182 1 1 Sysmiss 1 190 1 -99 1 -99 7 0 147 1 36 Sysmiss 1 Information and communications technology (including digital connectivity) 190 1 -99 1 -99 7 0 167 1 16 Sysmiss 1 Economic growth 190 1 -99 1 -99 7 0 95 1 88 Sysmiss 1 Climate change (e.g., mitigation, adaptation) 190 1 -99 1 -99 7 0 181 1 2 Sysmiss 1 Transport (e.g., roads, bridges, transportation) 190 1 -99 1 -99 7 0 174 1 9 Sysmiss 1 Trade and exports 190 1 -99 1 -99 7 0 177 1 6 Sysmiss 1 Social protection (e.g., pensions, targeted social assistance) 190 1 -99 1 -99 7 0 156 1 27 Sysmiss 1 Human development (e.g., health, education, and social protection) 189 2 -99 4 -99 11 1 49 2 50 3 56 4 23 Sysmiss 2 Equal opportunity for girls and boys, men and women 189 2 -99 5 -99 11 1 11 2 17 3 89 4 53 5 8 Sysmiss 2 Growing Bosnia and Herzegovina’s economy in a way that leads to jobs and employment 189 2 -99 5 -99 15 1 42 2 41 3 53 4 37 5 1 Sysmiss 2 The gap between the rich and the poor 188 3 -99 5 -99 14 1 69 2 65 3 35 4 4 5 1 Sysmiss 3 Making government more effective 190 1 -99 5 -99 14 1 57 2 45 3 57 4 12 5 5 Sysmiss 1 Anti-corruption 190 1 -99 5 -99 13 1 67 2 36 3 61 4 11 5 2 Sysmiss 1 Attracting new sources of foreign investment 190 1 -99 5 -99 13 1 41 2 56 3 62 4 17 5 1 Sysmiss 1 Trade constraints 188 3 -99 1 -99 8 0 162 1 18 Sysmiss 3 Geopolitical uncertainty 188 3 -99 1 -99 8 0 105 1 75 Sysmiss 3 Terrorism 188 3 -99 1 -99 8 0 178 1 2 Sysmiss 3 Migrants and refugees 188 3 -99 1 -99 8 0 133 1 47 Sysmiss 3 Jobs/employment 188 3 -99 1 -99 8 0 102 1 78 Sysmiss 3 The gap between the rich and the poor 188 3 -99 1 -99 8 0 146 1 34 Sysmiss 3 National debt 188 3 -99 1 -99 8 0 154 1 26 Sysmiss 3 Environmental degradation 188 3 -99 1 -99 8 0 172 1 8 Sysmiss 3 Climate change 188 3 -99 1 -99 8 0 176 1 4 Sysmiss 3 Technology-based disruption 188 3 -99 1 -99 8 0 169 1 11 Sysmiss 3 Fragility in Bosnia and Herzegovina or neighboring countries 188 3 -99 1 -99 8 0 131 1 49 Sysmiss 3 Reforms are not well thought out in light of country challenges 182 9 -99 1 -99 9 0 135 1 38 Sysmiss 9 Inadequate level of capacity in the government 182 9 -99 1 -99 9 0 137 1 36 Sysmiss 9 Inadequate level of citizen/civil society participation 182 9 -99 1 -99 9 0 156 1 17 Sysmiss 9 Inadequate level of donor coordination 182 9 -99 1 -99 9 0 170 1 3 Sysmiss 9 Private sector involvement and/or influence 182 9 -99 1 -99 9 0 170 1 3 Sysmiss 9 Poor coordination within the government 182 9 -99 1 -99 9 0 156 1 17 Sysmiss 9 Inadequate level of government accountability 182 9 -99 1 -99 9 0 117 1 56 Sysmiss 9 Political pressures and obstacles 182 9 -99 1 -99 9 0 94 1 79 Sysmiss 9 Corruption 182 9 -99 1 -99 9 0 103 1 70 Sysmiss 9 Inadequate level of private sector participation 182 9 -99 1 -99 9 0 158 1 15 Sysmiss 9 A7_11 Other (please specify) 182 9 -99 1 -99 9 0 166 1 7 Sysmiss 9 The BiH Council of Ministers/entity governments 181 10 -99 11 -99 11 1 23 2 30 3 26 4 25 5 26 6 15 7 8 8 5 9 1 10 1 11 10 Sysmiss 10 Bilateral organizations (e.g., DFID, JICA, GIZ, USAID) 180 11 -99 11 -99 12 1 5 2 7 3 9 4 13 5 25 6 26 7 22 8 25 9 10 10 6 11 20 Sysmiss 11 The World Bank Group 181 10 -99 11 -99 10 1 3 2 6 3 12 4 10 5 24 6 26 7 26 8 26 9 12 10 7 11 19 Sysmiss 10 The International Monetary Fund 180 11 -99 11 -99 13 1 5 2 7 3 16 4 16 5 24 6 24 7 23 8 18 9 8 10 5 11 21 Sysmiss 11 The United Nations (UN) 180 11 -99 11 -99 12 1 8 2 14 3 11 4 17 5 26 6 12 7 23 8 24 9 9 10 4 11 20 Sysmiss 11 Regional development banks 179 12 -99 11 -99 15 1 6 2 13 3 22 4 19 5 20 6 19 7 24 8 12 9 2 10 1 11 26 Sysmiss 12 Bosnia and Herzegovina’s Central Bank 179 12 -99 11 -99 12 1 9 2 14 3 16 4 9 5 35 6 21 7 18 8 20 9 9 10 5 11 11 Sysmiss 12 International private sector 177 14 -99 11 -99 14 1 8 2 7 3 18 4 12 5 15 6 28 7 19 8 15 9 8 10 5 11 28 Sysmiss 14 Domestic private sector 180 11 -99 11 -99 13 1 3 2 7 3 13 4 14 5 25 6 27 7 30 8 20 9 13 10 5 11 10 Sysmiss 11 International civil society (e.g., NGOs, CBOs) 180 11 -99 11 -99 13 1 5 2 6 3 17 4 18 5 30 6 24 7 28 8 16 9 9 10 1 11 13 Sysmiss 11 Domestic civil society (e.g., NGOs, CBOs) 179 12 -99 11 -99 13 1 8 2 16 3 17 4 17 5 27 6 28 7 19 8 10 9 8 10 4 11 12 Sysmiss 12 Faith-based institutions 180 11 -99 11 -99 10 1 25 2 22 3 27 4 14 5 28 6 18 7 10 8 9 9 1 10 3 11 13 Sysmiss 11 Domestic traditional media and their web presence (e.g., newspapers, TV stations, radio) 181 10 -99 11 -99 11 1 22 2 22 3 29 4 21 5 32 6 13 7 12 8 8 9 3 10 3 11 5 Sysmiss 10 International media and their web presence 179 12 -99 11 -99 10 1 13 2 10 3 22 4 17 5 34 6 25 7 16 8 12 9 6 10 3 11 11 Sysmiss 12 Web based media (i.e., blogs, social media, other web-based news and information sources) 180 11 -99 11 -99 10 1 11 2 15 3 19 4 23 5 30 6 22 7 25 8 12 9 4 10 4 11 5 Sysmiss 11 To what extent do you trust private sector to engage in public service delivery in Bosnia and Herzegovina? 181 10 -99 4 1 To a very low degree 24 2 To a somewhat low degree 47 3 To a somewhat high degree 76 4 To a very high degree 19 5 Don't know 0 -99 15 Sysmiss 10 How familiar are you with the work of the World Bank Group in Bosnia and Herzegovina? 177 14 -99 10 1 Not familiar at all 9 10 Extremely familiar 8 -99 4 2 12 3 24 4 12 5 29 6 21 7 30 8 18 9 10 Sysmiss 14 Overall the World Bank Group currently plays a relevant role in development in Bosnia and Herzegovina 177 14 -99 11 1 Strongly disagree 2 10 Strongly agree 13 11 Don't know 23 -99 6 2 7 3 6 4 14 5 25 6 20 7 28 8 26 9 7 Sysmiss 14 The World Bank Group’s work is aligned with what I consider the development priorities for Bosnia and Herzegovina 177 14 -99 11 1 Strongly disagree 2 10 Strongly agree 9 11 Don't know 21 -99 4 2 8 3 9 4 14 5 24 6 19 7 21 8 35 9 11 Sysmiss 14 Overall, please rate your impression of the World Bank Group’s effectiveness in Bosnia and Herzegovina. 178 13 -99 11 1 Not effective at all 1 10 Very effective 6 11 Don't know 27 -99 5 2 7 3 6 4 12 5 26 6 26 7 26 8 23 9 13 Sysmiss 13 To what extent does the World Bank Group’s work help to achieve development results in Bosnia and Herzegovina? 178 13 -99 11 1 To no degree at all 1 10 To a very significant degree 6 11 Don't know 26 -99 6 2 6 3 5 4 14 5 24 6 24 7 30 8 22 9 14 Sysmiss 13 To what extent does the World Bank Group influence the development agenda in Bosnia and Herzegovina? 178 13 -99 11 1 To no degree at all 3 10 To a very significant degree 10 11 Don't know 26 -99 4 2 5 3 6 4 11 5 32 6 21 7 27 8 23 9 10 Sysmiss 13 To what extent do you believe that the World Bank Group’s work and support help the poorest in Bosnia and Herzegovina? 178 13 -99 5 1 To a fully sufficient degree 6 2 To a somewhat sufficient degree 62 3 To a somewhat insufficient degree 40 4 To a very insufficient degree 31 5 Don’t know 34 -99 5 Sysmiss 13 Mobilizing third party financial resources 176 15 -99 1 -99 7 0 143 1 26 Sysmiss 15 Donor coordination 176 15 -99 1 -99 7 0 155 1 14 Sysmiss 15 Technical assistance 176 15 -99 1 -99 7 0 138 1 31 Sysmiss 15 Financial resources 176 15 -99 1 -99 7 0 98 1 71 Sysmiss 15 Policy advice, studies, analyses 176 15 -99 1 -99 7 0 130 1 39 Sysmiss 15 Bringing together different groups of stakeholders 176 15 -99 1 -99 7 0 148 1 21 Sysmiss 15 Data and statistics 176 15 -99 1 -99 7 0 141 1 28 Sysmiss 15 Promoting knowledge sharing 176 15 -99 1 -99 7 0 153 1 16 Sysmiss 15 Implementation support 176 15 -99 1 -99 7 0 143 1 26 Sysmiss 15 Capacity development related to World Bank Group supported projects 176 15 -99 1 -99 7 0 118 1 51 Sysmiss 15 B8_11 Other (please specify) 176 15 -99 1 -99 7 0 168 1 1 Sysmiss 15 Not sufficiently focused on sustainable results 176 15 -99 1 -99 5 0 146 1 25 Sysmiss 15 Staff too inaccessible 176 15 -99 1 -99 5 0 167 1 4 Sysmiss 15 Not collaborating enough with private sector 176 15 -99 1 -99 5 0 137 1 34 Sysmiss 15 Not aligned with country priorities 176 15 -99 1 -99 5 0 151 1 20 Sysmiss 15 Not collaborating enough with partners such as bilaterals, multilaterals, trust funds, UN 176 15 -99 1 -99 5 0 166 1 5 Sysmiss 15 Not collaborating enough with civil society (e.g., NGOs, CBOs) 176 15 -99 1 -99 5 0 155 1 16 Sysmiss 15 Not adequately sensitive to political/social realities in Bosnia and Herzegovina 176 15 -99 1 -99 5 0 137 1 34 Sysmiss 15 Too influenced by developed countries 176 15 -99 1 -99 5 0 151 1 20 Sysmiss 15 World Bank Group’s processes too slow and complex 176 15 -99 1 -99 5 0 134 1 37 Sysmiss 15 Not adequately flexible 176 15 -99 1 -99 5 0 157 1 14 Sysmiss 15 Arrogant in its approach 176 15 -99 1 -99 5 0 167 1 4 Sysmiss 15 Not willing to honestly criticize policies and reform efforts in the country 176 15 -99 1 -99 5 0 125 1 46 Sysmiss 15 Not enough public disclosure of its work 176 15 -99 1 -99 5 0 154 1 17 Sysmiss 15 Inadequate World Bank Group’s staffing in Bosnia and Herzegovina 176 15 -99 1 -99 5 0 166 1 5 Sysmiss 15 B9_15 Other (please specify 176 15 -99 1 -99 5 0 168 1 3 Sysmiss 15 B9_16 Don’t know 176 15 -99 1 -99 5 0 152 1 19 Sysmiss 15 Public sector governance/reform 175 16 -99 1 -99 4 0 103 1 68 Sysmiss 16 Water and sanitation 175 16 -99 1 -99 4 0 168 1 3 Sysmiss 16 Air quality, pollution and environmental degradation 175 16 -99 1 -99 4 0 162 1 9 Sysmiss 16 Social protection 175 16 -99 1 -99 4 0 160 1 11 Sysmiss 16 Job creation/employment 175 16 -99 1 -99 4 0 112 1 59 Sysmiss 16 Information and communications technology 175 16 -99 1 -99 4 0 143 1 28 Sysmiss 16 Global pandemics (e.g., COVID-19) 175 16 -99 1 -99 4 0 162 1 9 Sysmiss 16 Financial markets (including access to finance) 175 16 -99 1 -99 4 0 155 1 16 Sysmiss 16 Energy (including transitioning from coal) 175 16 -99 1 -99 4 0 154 1 17 Sysmiss 16 Education 175 16 -99 1 -99 4 0 129 1 42 Sysmiss 16 Health (i.e., reforming health care insurance and health care services) 175 16 -99 1 -99 4 0 149 1 22 Sysmiss 16 Dealing with impacts of outward migration 175 16 -99 1 -99 4 0 166 1 5 Sysmiss 16 Economic growth 175 16 -99 1 -99 4 0 101 1 70 Sysmiss 16 Disaster risk management (including floods, earthquakes, draughts) 175 16 -99 1 -99 4 0 165 1 6 Sysmiss 16 175 16 -99 1 -99 4 0 144 1 27 Sysmiss 16 Equality of opportunity (e.g., social inclusion of women, youth, and Roma) 175 16 -99 1 -99 4 0 163 1 8 Sysmiss 16 Private sector development (including improving business environment) 175 16 -99 1 -99 4 0 105 1 66 Sysmiss 16 Transport (e.g., roads, bridges, transportation) 175 16 -99 1 -99 4 0 156 1 15 Sysmiss 16 Urban development 175 16 -99 1 -99 4 0 168 1 3 Sysmiss 16 Trade and exports 175 16 -99 1 -99 4 0 167 1 4 Sysmiss 16 Climate change (e.g., mitigation, adaptation) 175 16 -99 1 -99 4 0 166 1 5 Sysmiss 16 To what extent do you believe the World Bank Group’s staff is well prepared? 173 18 -99 11 1 To no degree at all 2 10 To a very significant degree 5 11 Don't know 42 -99 4 2 3 3 7 4 8 5 21 6 17 7 20 8 29 9 15 Sysmiss 18 Responsiveness to needs 172 19 -99 11 1 To no degree at all 2 10 To a very significant degree 1 11 Don't know 30 -99 8 2 3 3 10 4 8 5 26 6 27 7 29 8 20 9 8 Sysmiss 19 Flexibility (in terms of the institution’s products and services) 172 19 -99 11 1 To no degree at all 2 10 To a very significant degree 2 11 Don't know 33 -99 10 2 6 3 13 4 13 5 30 6 19 7 24 8 13 9 7 Sysmiss 19 Flexibility (in terms of changing country circumstances) 172 19 -99 11 1 To no degree at all 2 10 To a very significant degree 3 11 Don't know 28 -99 8 2 6 3 13 4 19 5 30 6 19 7 26 8 13 9 5 Sysmiss 19 Being inclusive 172 19 -99 11 1 To no degree at all 1 10 To a very significant degree 6 11 Don't know 33 -99 10 2 5 3 12 4 11 5 20 6 16 7 27 8 21 9 10 Sysmiss 19 Openness (sharing data and other information) 172 19 -99 11 1 To no degree at all 3 10 To a very significant degree 10 11 Don't know 24 -99 10 2 1 3 9 4 13 5 17 6 14 7 32 8 25 9 14 Sysmiss 19 Collaboration with the Government 172 19 -99 11 1 To no degree at all 1 10 To a very significant degree 6 11 Don't know 33 -99 10 2 2 3 5 4 3 5 13 6 20 7 26 8 32 9 21 Sysmiss 19 The speed in which it gets things accomplished on the ground 172 19 -99 11 1 To no degree at all 1 10 To a very significant degree 2 11 Don't know 30 -99 10 2 7 3 22 4 16 5 23 6 28 7 18 8 10 9 5 Sysmiss 19 Helping to bring discipline/effective supervision to implementation of investment projects 172 19 -99 11 1 To no degree at all 1 10 To a very significant degree 6 11 Don't know 38 -99 9 2 2 3 11 4 12 5 17 6 16 7 21 8 22 9 17 Sysmiss 19 Collaboration with civil society 172 19 -99 11 1 To no degree at all 4 10 To a very significant degree 5 11 Don't know 36 -99 9 2 8 3 12 4 6 5 29 6 15 7 26 8 13 9 9 Sysmiss 19 Staff accessibility 171 20 -99 11 1 To no degree at all 4 10 To a very significant degree 13 11 Don't know 34 -99 10 2 4 3 8 4 12 5 16 6 8 7 19 8 25 9 18 Sysmiss 20 Collaboration with other donors and development partners 172 19 -99 11 1 To no degree at all 0 10 To a very significant degree 10 11 Don't know 44 -99 8 2 5 3 6 4 9 5 18 6 16 7 21 8 22 9 13 Sysmiss 19 Collaboration with the private sector 171 20 -99 11 1 To no degree at all 0 10 To a very significant degree 5 11 Don't know 42 -99 9 2 6 3 12 4 14 5 22 6 15 7 17 8 17 9 12 Sysmiss 20 Straightforwardness and honesty 172 19 -99 11 1 To no degree at all 3 10 To a very significant degree 9 11 Don't know 34 -99 10 2 3 3 11 4 7 5 23 6 14 7 19 8 26 9 13 Sysmiss 19 Treating clients and stakeholders in Bosnia and Herzegovina with respect 172 19 -99 11 1 To no degree at all 4 10 To a very significant degree 23 11 Don't know 32 -99 10 2 2 3 6 4 9 5 13 6 8 7 15 8 22 9 28 Sysmiss 19 Being a long-term partner 172 19 -99 11 1 To no degree at all 1 10 To a very significant degree 40 11 Don't know 24 -99 10 2 1 3 6 4 4 5 10 6 10 7 16 8 23 9 27 Sysmiss 19 The World Bank Group disburses funds promptly 172 19 -99 11 1 Strongly disagree 1 10 Strongly agree 3 11 Don't know 66 -99 7 2 2 3 9 4 10 5 13 6 11 7 19 8 20 9 11 Sysmiss 19 The World Bank Group effectively monitors and evaluates the projects and programs it supports 172 19 -99 11 1 Strongly disagree 2 10 Strongly agree 12 11 Don't know 52 -99 8 2 2 3 7 4 8 5 10 6 7 7 23 8 30 9 11 Sysmiss 19 The World Bank Group’s approvals and reviews are done in a timely fashion 172 19 -99 11 1 Strongly disagree 2 10 Strongly agree 8 11 Don't know 59 -99 8 2 2 3 5 4 6 5 17 6 10 7 24 8 23 9 8 Sysmiss 19 The World Bank Group’s Environmental and Social Framework requirements are reasonable 172 19 -99 11 1 Strongly disagree 1 10 Strongly agree 6 11 Don't know 54 -99 9 2 1 3 7 4 6 5 13 6 8 7 31 8 25 9 11 Sysmiss 19 The World Bank Group’s conditions on its lending are reasonable 172 19 -99 11 1 Strongly disagree 0 10 Strongly agree 7 11 Don't know 56 -99 7 2 1 3 11 4 7 5 18 6 12 7 19 8 25 9 9 Sysmiss 19 The World Bank Group takes decisions quickly in Bosnia and Herzegovina 172 19 -99 11 1 Strongly disagree 3 10 Strongly agree 3 11 Don't know 49 -99 10 2 3 3 14 4 13 5 16 6 14 7 21 8 20 9 6 Sysmiss 19 Working with the World Bank Group increases Bosnia and Herzegovina’s institutional capacity 172 19 -99 11 1 Strongly disagree 1 10 Strongly agree 12 11 Don't know 34 -99 8 2 1 3 9 4 7 5 10 6 13 7 24 8 28 9 25 Sysmiss 19 Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank Group makes appropriate use of them 172 19 -99 11 1 Strongly disagree 2 10 Strongly agree 12 11 Don't know 57 -99 9 3 6 4 6 5 14 6 14 7 14 8 21 9 17 Sysmiss 19 The World Bank Group’s financial instruments 172 19 -99 11 1 Strongly disagree 2 10 Strongly agree 3 11 Don't know 41 -99 6 2 5 3 14 4 6 5 24 6 18 7 24 8 24 9 5 Sysmiss 19 The World Bank Group meets Bosnia and Herzegovina’s needs for knowledge services 172 19 -99 11 1 Strongly disagree 2 10 Strongly agree 10 11 Don't know 28 -99 8 2 3 3 10 4 11 5 19 6 18 7 23 8 27 9 13 Sysmiss 19 Social protection (e.g., pensions, targeted social assistance) 169 22 -99 11 1 Not effective at all 6 10 Very effective 0 11 Don't know 94 -99 10 2 3 3 7 4 6 5 9 6 14 7 9 8 9 9 2 Sysmiss 22 Private sector development (including business environment) 169 22 -99 11 1 Not effective at all 1 10 Very effective 3 11 Don't know 65 -99 9 2 3 3 7 4 12 5 12 6 8 7 19 8 22 9 8 Sysmiss 22 Education 169 22 -99 11 1 Not effective at all 3 10 Very effective 1 11 Don't know 92 -99 9 2 2 3 5 4 10 5 18 6 7 7 12 8 5 9 5 Sysmiss 22 Public sector governance/reform (i.e., government effectiveness, public financial management) 169 22 -99 11 1 Not effective at all 2 10 Very effective 5 11 Don't know 67 -99 11 2 9 3 9 4 7 5 14 6 7 7 13 8 19 9 6 Sysmiss 22 Urban development 169 22 -99 11 1 Not effective at all 2 10 Very effective 3 11 Don't know 96 -99 10 2 4 3 3 4 11 5 10 6 7 7 9 8 10 9 4 Sysmiss 22 Energy 169 22 -99 11 1 Not effective at all 1 10 Very effective 3 11 Don't know 82 -99 11 2 3 3 3 4 5 5 15 6 13 7 13 8 13 9 7 Sysmiss 22 Water and sanitation 169 22 -99 11 1 Not effective at all 1 10 Very effective 6 11 Don't know 81 -99 13 2 4 3 1 4 6 5 8 6 14 7 12 8 15 9 8 Sysmiss 22 Air quality, pollution and environmental degradation 168 23 -99 11 1 Not effective at all 2 10 Very effective 5 11 Don't know 88 -99 12 2 2 3 9 4 6 5 10 6 9 7 9 8 13 9 3 Sysmiss 23 Job creation/employment 169 22 -99 11 1 Not effective at all 3 10 Very effective 2 11 Don't know 70 -99 11 2 6 3 9 4 8 5 10 6 16 7 13 8 16 9 5 Sysmiss 22 Health (i.e., reforming health care insurance and health care services) 169 22 -99 11 1 Not effective at all 2 10 Very effective 3 11 Don't know 89 -99 13 2 3 3 13 4 7 5 8 6 8 7 11 8 8 9 4 Sysmiss 22 Financial markets (including access to finance) 169 22 -99 11 1 Not effective at all 3 10 Very effective 7 11 Don't know 68 -99 11 2 2 3 3 4 6 5 11 6 11 7 16 8 19 9 12 Sysmiss 22 Transport (e.g., roads, bridges, transportation) 168 23 -99 11 1 Not effective at all 1 10 Very effective 3 11 Don't know 89 -99 11 2 2 3 4 4 7 5 10 6 7 7 14 8 12 9 8 Sysmiss 23 Agriculture and rural development 169 22 -99 11 1 Not effective at all 2 10 Very effective 3 11 Don't know 80 -99 9 2 2 3 7 4 7 5 9 6 9 7 14 8 21 9 6 Sysmiss 22 Solid waste management 168 23 -99 11 1 Not effective at all 3 10 Very effective 3 11 Don't know 90 -99 11 2 5 3 5 4 6 5 5 6 11 7 14 8 11 9 4 Sysmiss 23 Climate change (e.g., mitigation, adaptation) 168 23 -99 11 1 Not effective at all 3 10 Very effective 0 11 Don't know 95 -99 12 2 4 3 8 4 4 5 12 6 6 7 11 8 6 9 7 Sysmiss 23 Poverty monitoring and economic inclusion 169 22 -99 11 1 Not effective at all 4 10 Very effective 3 11 Don't know 86 -99 11 2 6 3 4 4 8 5 9 6 7 7 15 8 9 9 7 Sysmiss 22 Judiciary reform (including commercial justice) 169 22 -99 11 1 Not effective at all 4 10 Very effective 0 11 Don't know 91 -99 13 2 13 3 9 4 10 5 6 6 8 7 3 8 7 9 5 Sysmiss 22 Economic growth forecasting 169 22 -99 11 1 Not effective at all 2 10 Very effective 10 11 Don't know 61 -99 13 2 2 3 2 4 5 5 10 6 7 7 19 8 19 9 19 Sysmiss 22 Disaster risk management (including floods, earthquakes, draughts) 169 22 -99 11 1 Not effective at all 1 10 Very effective 4 11 Don't know 83 -99 12 2 6 3 5 4 4 5 8 6 7 7 19 8 13 9 7 Sysmiss 22 From your perspective, which of the following best describes the World Bank Group’s current emphasis on investing in human capital 169 22 -99 5 1 Increased its emphasis recently 18 2 Decreased its emphasis recently 7 3 Emphasis has remained pretty consistent over time 65 4 Don’t know 68 -99 10 5 1 Sysmiss 22 How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 171 20 -99 11 1 Weekly 13 2 Monthly 20 3 A few times a year 75 4 Rarely 45 5 Never 14 -99 3 11 1 Sysmiss 20 Are timely 169 22 -99 11 1 To no degree at all 4 10 To a very significant degree 7 11 Don't know 37 -99 11 2 1 3 10 4 7 5 19 6 16 7 26 8 25 9 6 Sysmiss 22 Include appropriate level of stakeholder involvement during preparation 169 22 -99 11 1 To no degree at all 3 10 To a very significant degree 11 11 Don't know 42 -99 13 2 3 3 10 4 9 5 15 6 10 7 21 8 24 9 8 Sysmiss 22 Lead to practical solutions 169 22 -99 11 1 To no degree at all 5 10 To a very significant degree 9 11 Don't know 33 -99 9 2 3 3 7 4 6 5 19 6 19 7 20 8 27 9 12 Sysmiss 22 Are source of relevant information on global good practices 169 22 -99 11 1 To no degree at all 1 10 To a very significant degree 21 11 Don't know 32 -99 7 2 3 3 7 4 5 5 8 6 12 7 26 8 30 9 17 Sysmiss 22 Are adequately disseminated 169 22 -99 11 1 To no degree at all 1 10 To a very significant degree 8 11 Don't know 50 -99 8 2 4 3 9 4 5 5 16 6 17 7 15 8 27 9 9 Sysmiss 22 Are translated enough into local language 170 21 -99 11 1 To no degree at all 3 10 To a very significant degree 16 11 Don't know 42 -99 6 2 5 3 4 4 12 5 12 6 15 7 22 8 19 9 14 Sysmiss 21 Are adaptable to Bosnia and Herzegovina’s specific development challenges and country circumstances 169 22 -99 11 1 To no degree at all 3 10 To a very significant degree 11 11 Don't know 35 -99 8 2 2 3 6 4 10 5 16 6 21 7 27 8 21 9 9 Sysmiss 22 Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 171 20 -99 11 1 Not significant at all 1 10 Very significant 4 11 Don't know 30 -99 6 2 7 3 5 4 9 5 18 6 30 7 28 8 24 9 9 Sysmiss 20 Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 171 20 -99 11 1 Very low technical quality 1 10 Very high technical quality 13 11 Don't know 34 -99 6 2 2 3 4 4 7 5 17 6 13 7 33 8 30 9 11 Sysmiss 20 Ensure greater selectivity in its work 168 23 -99 1 -99 3 0 156 1 9 Sysmiss 23 Engage more directly with beneficiaries 168 23 -99 1 -99 3 0 129 1 36 Sysmiss 23 Work faster 168 23 -99 1 -99 3 0 153 1 12 Sysmiss 23 Offer more innovative knowledge products and services 168 23 -99 1 -99 3 0 154 1 11 Sysmiss 23 Reduce the complexity of obtaining World Bank Group financing 168 23 -99 1 -99 3 0 126 1 39 Sysmiss 23 Help to bring discipline/effective supervision to implementation of World Bank Group projects 168 23 -99 1 -99 3 0 143 1 22 Sysmiss 23 Offer more innovative financial products and services 168 23 -99 1 -99 3 0 150 1 15 Sysmiss 23 Collaborate more effectively with Government clients 168 23 -99 1 -99 3 0 143 1 22 Sysmiss 23 Provide more adequate data/knowledge/statistics/figures on Bosnia and Herzegovina’s economy 168 23 -99 1 -99 3 0 155 1 10 Sysmiss 23 Engage more effectively with civil society (e.g., NGOs, CBOs) 168 23 -99 1 -99 3 0 145 1 20 Sysmiss 23 Increase the level of capacity development in the country 168 23 -99 1 -99 3 0 127 1 38 Sysmiss 23 Engage more effectively with private sector 168 23 -99 1 -99 3 0 115 1 50 Sysmiss 23 Improve the quality of its experts as related to Bosnia and Herzegovina’s specific challenges 168 23 -99 1 -99 3 0 147 1 18 Sysmiss 23 Engage more effectively with partners such as bilaterals, multilaterals, trust funds, UN 168 23 -99 1 -99 3 0 153 1 12 Sysmiss 23 F1_15 Other (please specify) 168 23 -99 1 -99 3 0 159 1 6 Sysmiss 23 NGOs/Community Based Organizations 168 23 -99 1 -99 2 0 138 1 28 Sysmiss 23 Youth/university groups 168 23 -99 1 -99 2 0 130 1 36 Sysmiss 23 Beneficiaries 168 23 -99 1 -99 2 0 144 1 22 Sysmiss 23 Local government 168 23 -99 1 -99 2 0 126 1 40 Sysmiss 23 Foundations 168 23 -99 1 -99 2 0 158 1 8 Sysmiss 23 Private sector 168 23 -99 1 -99 2 0 71 1 95 Sysmiss 23 Donor community 168 23 -99 1 -99 2 0 150 1 16 Sysmiss 23 Parliament 168 23 -99 1 -99 2 0 152 1 14 Sysmiss 23 Academia/think tanks/research institutes 168 23 -99 1 -99 2 0 123 1 43 Sysmiss 23 Media 168 23 -99 1 -99 2 0 159 1 7 Sysmiss 23 F2_11 Other (please specify): 168 23 -99 1 -99 2 0 161 1 5 Sysmiss 23 F2_12 Don’t know 168 23 -99 1 -99 2 0 162 1 4 Sysmiss 23 How frequently do you interact with the World Bank Group now in Bosnia and Herzegovina? 168 23 -99 6 1 Never 28 2 Less than once a year 33 3 Once a year to a few times a year 69 4 Less than once a month 11 5 At least once a month 17 6 At least once a week 7 -99 3 Sysmiss 23 Local radio 166 25 -99 -99 3 0 163 Sysmiss 25 International radio 166 25 -99 -99 3 0 163 Sysmiss 25 Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 166 25 -99 1 -99 3 0 100 1 63 Sysmiss 25 International newspapers 166 25 -99 1 -99 3 0 157 1 6 Sysmiss 25 Local television 166 25 -99 1 -99 3 0 132 1 31 Sysmiss 25 Internet 166 25 -99 1 -99 3 0 25 1 138 Sysmiss 25 Periodicals 166 25 -99 1 -99 3 0 138 1 25 Sysmiss 25 International television 166 25 -99 1 -99 3 0 158 1 5 Sysmiss 25 Local newspapers 166 25 -99 1 -99 3 0 152 1 11 Sysmiss 25 G2_10 Other (please specify) 166 25 -99 1 -99 3 0 155 1 8 Sysmiss 25 World Bank Group’s publications and other written materials 167 24 -99 1 -99 3 0 123 1 41 Sysmiss 24 e-Newsletters 167 24 -99 1 -99 3 0 113 1 51 Sysmiss 24 World Bank Group’s seminars/workshops/conferences 167 24 -99 1 -99 3 0 114 1 50 Sysmiss 24 World Bank Group’s website 167 24 -99 1 -99 3 0 130 1 34 Sysmiss 24 Direct contact with World Bank Group (i.e., face to face meetings/discussions) 167 24 -99 1 -99 3 0 113 1 51 Sysmiss 24 Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 167 24 -99 1 -99 3 0 133 1 31 Sysmiss 24 Webinars or online events hosted by the World Bank Group 167 24 -99 1 -99 3 0 137 1 27 Sysmiss 24 Interviews and press conferences for the Bosnia and Herzegovina’s media 167 24 -99 1 -99 3 0 147 1 17 Sysmiss 24 What do you use primarily when visiting a World Bank Group website? 166 25 -99 4 1 Phone 11 2 Tablet 6 3 Computer/laptop 121 4 I never visit the WBG websites 24 -99 4 Sysmiss 25 Read, viewed or heard a story about the WBG in local media (newspaper, magazine, TV, radio) 166 25 -99 4 1 Every few days 10 2 Every few weeks 37 3 Every few months 58 4 Not at all 50 -99 11 Sysmiss 25 Read, viewed or heard a story about the WBG in global media (newspaper, magazine, TV, radio) 165 26 -99 4 1 Every few days 12 2 Every few weeks 33 3 Every few months 58 4 Not at all 49 -99 13 Sysmiss 26 Interacted with the WBG on Social Media 166 25 -99 4 1 Every few days 6 2 Every few weeks 11 3 Every few months 39 4 Not at all 97 -99 13 Sysmiss 25 Visited a WBG website (e.g., read a blog, used data) 165 26 -99 4 1 Every few days 16 2 Every few weeks 39 3 Every few months 60 4 Not at all 45 -99 5 Sysmiss 26 Attended an event/conference hosted by the WBG 165 26 -99 4 1 Every few days 4 2 Every few weeks 8 3 Every few months 51 4 Not at all 88 -99 14 Sysmiss 26 Watched a webinar or online event hosted by the WBG 166 25 -99 4 1 Every few days 3 2 Every few weeks 12 3 Every few months 38 4 Not at all 97 -99 16 Sysmiss 25 Read some or all of a WBG research paper or publication 166 25 -99 4 1 Every few days 5 2 Every few weeks 30 3 Every few months 87 4 Not at all 36 -99 8 Sysmiss 25 Met professionally with WBG staff 166 25 -99 4 1 Every few days 4 2 Every few weeks 15 3 Every few months 52 4 Not at all 85 -99 10 Sysmiss 25 Read a WBG e-newsletter 165 26 -99 4 1 Every few days 6 2 Every few weeks 6 3 Every few months 46 4 Not at all 92 -99 15 Sysmiss 26 Which of the following best describes your current affiliation? 191 -99 20 1 BiH Institutions, entity, canton 40 2 Office of Minister 5 3 Office of Parliamentarian 1 4 Employee of Ministry, Ministerial Department, Implementation Agency 21 5 Project Management Unit (PMU) overseeing implementation of WBG project/ Consultant/Contractor working on WBG supported project/program 5 6 Local Government Office or Staff 6 7 Independent Government Institution 1 8 Judicial System (e.g., courts) 0 9 State-Owned Enterprise 3 10 Bilateral Agency (e.g., embassy, diplomatic, military) 6 11 Multilateral Agency (UN, regional development bank) 10 12 Private Sector Organization 27 13 Financial Sector/Private Bank 7 14 1 15 NGO/Community Based Organization 23 16 Trade Union 0 17 Youth Group 1 18 Academia/Research Institute/Think Tank 13 19 Media (press, radio, TV, web, etc.) 8 20 Other (please specify) 3 -99 10 Please identify the primary specialization of your work 189 2 -99 24 1 Poverty 0 2 Macroeconomics, fiscal management 9 3 Governance, anti-corruption 8 4 Education 15 5 Health, nutrition 5 6 Social protection 7 7 Jobs 7 8 Energy 3 9 Environment, natural resources 3 10 Climate change 0 11 Water, sanitation 0 12 Gender 6 13 Agriculture, rural development 7 14 Urban development 2 15 Transport 6 16 Digital development and technology (ICT) 5 17 Tourism 2 18 Fragility, conflict, violence, refugees 1 19 Demographics, migration 1 20 Trade and competitiveness 8 21 Finance and markets 25 22 Communications, public affairs 7 23 Generalist (specialized in multiple sectors) 26 24 Other (please specify) 25 -99 11 Sysmiss 2 Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, MIGA, ICSID) in your country? 191 -99 2 1 Yes 77 2 No 102 -99 12 If yes, which of the following agencies of the World Bank Group do you primarily collaborate/work with in Bosnia and Herzegovina? 90 101 -99 3 1 The World Bank (IBRD) 65 2 The International Finance Corporation (IFC) 14 3 The Multilateral Investment Guarantee Agency (MIGA) 1 4 International Centre for Settlement of Investment Disputes (ICSID) 0 -99 10 Sysmiss 101 Do your projects involve both the World Bank and the IFC? 101 90 -99 2 1 Yes 52 2 No 37 -99 12 Sysmiss 90 Observer (i.e., follow in media, discuss in informal conversations, etc.) 190 1 -99 1 -99 15 0 127 1 48 Sysmiss 1 Use World Bank Group reports/data 190 1 -99 1 -99 15 0 134 1 41 Sysmiss 1 Engage in World Bank Group related/sponsored events/activities 190 1 -99 1 -99 15 0 140 1 35 Sysmiss 1 Collaborate as part of my professional duties 190 1 -99 1 -99 15 0 109 1 66 Sysmiss 1 Use World Bank Group website for information, data, research, etc. 190 1 -99 1 -99 15 0 121 1 54 Sysmiss 1 What’s your gender? 190 1 -99 2 1 Female 73 2 Male 107 -99 10 Sysmiss 1 What’s your age? 191 -99 5 1 25 and under 2 2 26-35 21 3 36-45 52 4 46-55 64 5 56 and above 43 -99 9 Which best represents your geographic location? 190 1 -99 4 1 Federation of Bosnia and Herzegovina 112 2 Republika Srpska 63 3 Brcko District 2 4 Other 3 -99 10 Sysmiss 1