DDI_KAZ_2021_WBCS_v01_M Development Economics Data Group 2021-09-27 Metadata Editor Version 01 (September 2021) KAZ_2021_WBCS_v01_M World Bank Group Country Survey 2021 WBCS 2021 Public Opinion Research Group World Bank Group Metadata Editor Svetlana Markova Yulia Danilina Dania Country Opinion Survey The World Bank Group Country Opinion Survey Program systematically measures and tracks the perceptions of the World Bank Group’s clients, partners, and other stakeholders across the globe in client countries. The Public Opinion Research Group surveyed 29 countries in FY2012 (July 2011-June 2012), 41 countries in FY2013 (July 2012-June 2013), 42 countries in FY2014 (July 2013-June 2014), 35 countries in FY2015 (July 2014-June 2015), 45 countries in FY2016 (July 2015-June 2016), 35 countries in FY2017 (July 2016-June 2017), 39 countries in FY2018 (July 2017-June 2018), 42 countries in FY2019 (July 2018-June 2019), and 21 countries in FY2020 (July 2019-June 2020). In FY2021, surveys were conducted in 45 countries. Nearly all of the World Bank Group’s client countries are surveyed in every three year cycle. Version 01: Edited, anonymous dataset for public distribution. The Country Opinion Survey in Kazakhstan assists the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Kazakhstan perceive the WBG. It provides the WBG with systematic feedback from national and local governments, multilateral/bilateral agencies, media, academia, the private sector, and civil society in Kazakhstan on 1) their views regarding the general environment in Kazakhstan; 2) their overall attitudes toward the WBG in Kazakhstan; 3) overall impressions of the WBG’s effectiveness and results, knowledge work and activities, and communication and information sharing in Kazakhstan; and 4) their perceptions of the WBG’s future role in Kazakhstan. Kazakhstan Stakeholder Opinion leaders from national and local governments, multilateral/bilateral agencies, media, academia, the private sector, and civil society. Sample survey data [ssd] CIOM Public Opinion Research Center From December 2020 to February 2021, 585 stakeholders of the WBG in Kazakhstan were invited to provide their opinions on the WBG’s work in the country by participating in a Country Opinion Survey. Participants were drawn from the Office of the President, Prime Minister; office of a minister; office of a parliamentarian; ministries/ministerial departments/implementation agencies; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/contractors working on WBG-supported projects/programs; local governments; independent government institutions; the judicial system; state-owned enterprises; bilateral and multilateral agencies; private sector organizations; the financial sector/private banks; private foundations; NGOs and community based organizations; trade unions; youth groups; academia/research institutes/think tanks; the media; and other organizations. Other [oth] Via courier and online. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’17 (response rate was 66%, N=267). Data were weighted to reach the same stakeholder composition in two years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other” stakeholder category were not included either. As a result, mean ratings, percentages of respondents, and the total number of respondents in both years are slightly different from those of the original data reported in the FY’17 COS report and the non-weighted data presented in appendices A, B, C and E. For the weighted stakeholder breakdown and year comparison results, please refer to Appendix D of the final FY2021 report (page 77). Response rate was 63%. The user of the data acknowledges that the original collector of the data, the authorized distributor of the data, and the relevant funding agency bear no responsibility for use of the data or for interpretations or inferences based upon such uses. kazakhstan_cos_fy21_datafile_final_.sav 368 312 .sav id 368 101 468 Survey completion method 368 1 2 1 Paper 31 2 Online 337 In general, would you say that Kazakhstan is headed in ... ? 365 3 1 3 1 The right direction 209 2 The wrong direction 43 3 Not sure 113 Sysmiss 3 Do you think that economic opportunity for citizens in Kazakhstan is … ? 364 4 1 3 1 Increasing 151 2 Decreasing 76 3 Staying about the same 137 Sysmiss 4 Job creation/employment 364 4 0 1 0 305 1 59 Sysmiss 4 Water and sanitation 364 4 0 1 0 353 1 11 Sysmiss 4 Gender equity (closing the gap between women and men, and boys and girls) 364 4 0 1 0 353 1 11 Sysmiss 4 Private sector development 364 4 0 1 0 327 1 37 Sysmiss 4 Global pandemics (e.g., COVID-19) 364 4 0 1 0 350 1 14 Sysmiss 4 Public sector governance/reform (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform) 364 4 0 1 0 285 1 79 Sysmiss 4 Global/regional integration 364 4 0 1 0 351 1 13 Sysmiss 4 Education 364 4 0 1 0 234 1 130 Sysmiss 4 Urban development 364 4 0 1 0 348 1 16 Sysmiss 4 Energy 364 4 0 1 0 355 1 9 Sysmiss 4 Social protection (e.g., pensions, targeted social assistance) 364 4 0 1 0 331 1 33 Sysmiss 4 Protection of environment 364 4 0 1 0 327 1 37 Sysmiss 4 Food security 364 4 0 1 0 345 1 19 Sysmiss 4 Financial markets 364 4 0 1 0 357 1 7 Sysmiss 4 Healthcare 364 4 0 1 0 269 1 95 Sysmiss 4 Information and communications technology 364 4 0 1 0 341 1 23 Sysmiss 4 Disaster risk management 364 4 0 1 0 361 1 3 Sysmiss 4 Skills development and innovation 364 4 0 1 0 322 1 42 Sysmiss 4 Trade and exports 364 4 0 1 0 360 1 4 Sysmiss 4 National debt 364 4 0 1 0 353 1 11 Sysmiss 4 Climate change (e.g., mitigation, adaptation) 364 4 0 1 0 353 1 11 Sysmiss 4 Poverty reduction 364 4 0 1 0 333 1 31 Sysmiss 4 Natural resource management (including renewables) 364 4 0 1 0 337 1 27 Sysmiss 4 Judiciary reform 364 4 0 1 0 337 1 27 Sysmiss 4 Economic growth 364 4 0 1 0 286 1 78 Sysmiss 4 Transport (e.g., roads, bridges, transportation) 364 4 0 1 0 343 1 21 Sysmiss 4 Equality of opportunity (i.e., social inclusion) 364 4 0 1 0 347 1 17 Sysmiss 4 Anti-corruption 364 4 0 1 0 224 1 140 Sysmiss 4 Agriculture and rural development 364 4 0 1 0 306 1 58 Sysmiss 4 Anti-corruption 362 6 0 1 0 235 1 127 Sysmiss 6 Disaster risk management 362 6 0 1 0 361 1 1 Sysmiss 6 Equality of opportunity (i.e., social inclusion) 362 6 0 1 0 305 1 57 Sysmiss 6 Skills development and innovation 362 6 0 1 0 304 1 58 Sysmiss 6 Information and communications technology 362 6 0 1 0 350 1 12 Sysmiss 6 Social protection (e.g., pensions, targeted social assistance) 362 6 0 1 0 299 1 63 Sysmiss 6 Agriculture and rural development 362 6 0 1 0 254 1 108 Sysmiss 6 Water and sanitation 362 6 0 1 0 353 1 9 Sysmiss 6 Climate change (e.g., mitigation, adaptation) 362 6 0 1 0 360 1 2 Sysmiss 6 Economic growth 362 6 0 1 0 277 1 85 Sysmiss 6 Energy 362 6 0 1 0 359 1 3 Sysmiss 6 National debt 362 6 0 1 0 358 1 4 Sysmiss 6 Food security 362 6 0 1 0 350 1 12 Sysmiss 6 Transport (e.g., roads, bridges, transportation) 362 6 0 1 0 346 1 16 Sysmiss 6 Natural resource management (including renewables) 362 6 0 1 0 344 1 18 Sysmiss 6 Job creation/employment 362 6 0 1 0 213 1 149 Sysmiss 6 Judiciary reform 362 6 0 1 0 352 1 10 Sysmiss 6 Financial markets 362 6 0 1 0 350 1 12 Sysmiss 6 Public sector governance/reform (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform) 362 6 0 1 0 301 1 61 Sysmiss 6 Gender equity (closing the gap between women and men, and boys and girls) 362 6 0 1 0 350 1 12 Sysmiss 6 Private sector development 362 6 0 1 0 277 1 85 Sysmiss 6 Healthcare 362 6 0 1 0 334 1 28 Sysmiss 6 Global/regional integration 362 6 0 1 0 348 1 14 Sysmiss 6 Protection of environment 362 6 0 1 0 359 1 3 Sysmiss 6 Urban development 362 6 0 1 0 346 1 16 Sysmiss 6 Education 362 6 0 1 0 270 1 92 Sysmiss 6 Trade and exports 362 6 0 1 0 347 1 15 Sysmiss 6 Improved access to affordable and reliable communication technologies (internet and other means) in remote areas 358 10 0 1 0 295 1 63 Sysmiss 10 Ensuring that girls and women have equal access to job opportunities 358 10 0 1 0 351 1 7 Sysmiss 10 Economic growth 358 10 0 1 0 273 1 85 Sysmiss 10 Healthcare 358 10 0 1 0 172 1 186 Sysmiss 10 Nutrition/food security 358 10 0 1 0 313 1 45 Sysmiss 10 Public service delivery (e.g., strengthening policies, institutions) 358 10 0 1 0 335 1 23 Sysmiss 10 Ensuring sustainable business growth and job creation 358 10 0 1 0 159 1 199 Sysmiss 10 Education 358 10 0 1 0 260 1 98 Sysmiss 10 Providing direct financial support to businesses (business support packages) 358 10 0 1 0 289 1 69 Sysmiss 10 Fair and equal distribution of a COVID-19 vaccine if, and when, a safe one is approved 358 10 0 1 0 293 1 65 Sysmiss 10 Providing direct non-financial (e.g., food, healthcare supplies, etc.) support to citizens 358 10 0 1 0 283 1 75 Sysmiss 10 Poverty and inequality (e.g., strengthening the social safety net, social assistance) 358 10 0 1 0 242 1 116 Sysmiss 10 Other 358 10 0 1 0 354 1 4 Sysmiss 10 Inadequate level of government accountability 343 25 0 1 0 305 1 38 Sysmiss 25 Pressure from outside interest groups (e.g., private sector, unions) 343 25 0 1 0 327 1 16 Sysmiss 25 Inadequate level of private sector participation 343 25 0 1 0 313 1 30 Sysmiss 25 Inadequate level of citizen/civil society participation 343 25 0 1 0 274 1 69 Sysmiss 25 Reforms are not well thought out in light of country challenges 343 25 0 1 0 211 1 132 Sysmiss 25 Inadequate level of capacity in the government 343 25 0 1 0 228 1 115 Sysmiss 25 Corruption 343 25 0 1 0 142 1 201 Sysmiss 25 Political pressures and obstacles 343 25 0 1 0 290 1 53 Sysmiss 25 Other 343 25 0 1 0 335 1 8 Sysmiss 25 The national government 307 61 1 10 1 To no degree at all 45 2 14 3 22 4 28 5 75 6 32 7 42 8 22 9 8 10 To a very significant degree 19 11 Don't know 0 Sysmiss 61 Bilateral organizations (e.g., DFID, JICA, GIZ, USAID) 261 107 1 10 1 To no degree at all 26 2 13 3 20 4 16 5 63 6 29 7 33 8 29 9 10 10 To a very significant degree 22 11 Don't know 0 Sysmiss 107 The World Bank Group 299 69 1 10 1 To no degree at all 13 2 8 3 22 4 13 5 53 6 28 7 38 8 45 9 33 10 To a very significant degree 46 11 Don't know 0 Sysmiss 69 The International Monetary Fund 262 106 1 10 1 To no degree at all 32 2 16 3 29 4 20 5 52 6 32 7 24 8 22 9 19 10 To a very significant degree 16 11 Don't know 0 Sysmiss 106 The United Nations (UN) 308 60 1 10 1 To no degree at all 23 2 9 3 23 4 13 5 46 6 28 7 61 8 43 9 32 10 To a very significant degree 30 11 Don't know 0 Sysmiss 60 The World Health Organization (WHO) 310 58 1 10 1 To no degree at all 29 2 11 3 23 4 24 5 62 6 29 7 48 8 41 9 19 10 To a very significant degree 24 11 Don't know 0 Sysmiss 58 Regional development banks 285 83 1 10 1 To no degree at all 21 2 14 3 30 4 17 5 62 6 52 7 39 8 28 9 13 10 To a very significant degree 9 11 Don't know 0 Sysmiss 83 Kazakhstan’s Central Bank 312 56 1 10 1 To no degree at all 37 2 21 3 33 4 26 5 50 6 47 7 35 8 24 9 14 10 To a very significant degree 25 11 Don't know 0 Sysmiss 56 International private sector 258 110 1 10 1 To no degree at all 16 2 10 3 24 4 29 5 59 6 28 7 35 8 28 9 18 10 To a very significant degree 11 11 Don't know 0 Sysmiss 110 Domestic private sector 288 80 1 10 1 To no degree at all 19 2 14 3 25 4 38 5 53 6 46 7 38 8 27 9 16 10 To a very significant degree 12 11 Don't know 0 Sysmiss 80 International civil society (e.g., NGOs, CBOs) 295 73 1 10 1 To no degree at all 31 2 15 3 26 4 24 5 57 6 35 7 39 8 38 9 15 10 To a very significant degree 15 11 Don't know 0 Sysmiss 73 Domestic civil society (e.g., NGOs, CBOs) 304 64 1 10 1 To no degree at all 37 2 21 3 22 4 32 5 57 6 42 7 33 8 34 9 15 10 To a very significant degree 11 11 Don't know 0 Sysmiss 64 Youth organizations 304 64 1 10 1 To no degree at all 40 2 26 3 26 4 33 5 52 6 38 7 42 8 26 9 12 10 To a very significant degree 9 11 Don't know 0 Sysmiss 64 Faith-based institutions 284 84 1 10 1 To no degree at all 70 2 51 3 31 4 30 5 40 6 26 7 20 8 4 9 7 10 To a very significant degree 5 11 Don't know 0 Sysmiss 84 Domestic traditional media and their web presence (e.g., newspapers, TV stations, radio) 316 52 1 10 1 To no degree at all 66 2 32 3 41 4 36 5 59 6 33 7 24 8 18 9 6 10 To a very significant degree 1 11 Don't know 0 Sysmiss 52 International media and their web presence 312 56 1 10 1 To no degree at all 34 2 20 3 20 4 36 5 54 6 43 7 40 8 32 9 20 10 To a very significant degree 13 11 Don't know 0 Sysmiss 56 Web based media (i.e., blogs, social media, other web-based news and information sources) 312 56 1 10 1 To no degree at all 44 2 21 3 27 4 33 5 59 6 40 7 35 8 27 9 13 10 To a very significant degree 13 11 Don't know 0 Sysmiss 56 The World Bank (IBRD) 346 22 1 10 1 Not familiar at all 22 2 24 3 27 4 24 5 42 6 43 7 58 8 41 9 26 10 Extremely familiar 39 Sysmiss 22 The International Finance Corporation (IFC), the World Bank Group’s private sector arm 339 29 1 10 1 Not familiar at all 111 2 36 3 46 4 27 5 45 6 24 7 27 8 8 9 6 10 Extremely familiar 9 Sysmiss 29 Overall the World Bank Group currently plays a relevant role in development in Kazakhstan 295 73 1 10 1 Strongly disagree 9 2 15 3 18 4 29 5 40 6 35 7 47 8 31 9 16 10 Strongly agree 55 11 Don't know 0 Sysmiss 73 The World Bank Group’s work is aligned with what I consider the development priorities for Kazakhstan 280 88 1 10 1 Strongly disagree 11 2 13 3 20 4 24 5 36 6 29 7 47 8 36 9 19 10 Strongly agree 45 11 Don't know 0 Sysmiss 88 The World Bank (IBRD) 283 85 1 10 1 Not effective at all 10 2 13 3 17 4 18 5 35 6 35 7 56 8 35 9 18 10 Very effective 46 11 Don't know 0 Sysmiss 85 The International Finance Corporation (IFC), the World Bank Group’s private sector arm 171 197 1 10 1 Not effective at all 9 2 14 3 15 4 15 5 33 6 30 7 26 8 13 9 7 10 Very effective 9 11 Don't know 0 Sysmiss 197 To what extent does the World Bank Group’s work help to achieve development results in Kazakhstan? 282 86 1 10 1 To no degree at all 5 2 10 3 21 4 16 5 45 6 53 7 52 8 29 9 17 10 To a very significant degree 34 11 Don't know 0 Sysmiss 86 To what extent does the World Bank Group influence the development agenda in Kazakhstan? 262 106 1 10 1 To no degree at all 3 2 12 3 19 4 22 5 41 6 45 7 48 8 26 9 18 10 To a very significant degree 28 11 Don't know 0 Sysmiss 106 To what extent do you believe that the World Bank Group’s work and support help the poorest in Kazakhstan? 335 33 1 5 1 To a fully sufficient degree 14 2 To a somewhat sufficient degree 65 3 To a somewhat insufficient degree 104 4 To a very insufficient degree 33 5 Don't know 119 Sysmiss 33 Donor coordination 330 38 0 1 0 322 1 8 Sysmiss 38 Capacity development related to World Bank Group supported projects 330 38 0 1 0 230 1 100 Sysmiss 38 Technical assistance 330 38 0 1 0 280 1 50 Sysmiss 38 Bringing together different groups of stakeholders 330 38 0 1 0 299 1 31 Sysmiss 38 Informal advice that World Bank Group’s staff provides (e.g., memos, short evidence notes, informal discussions and emails) 330 38 0 1 0 321 1 9 Sysmiss 38 Global advocacy 330 38 0 1 0 319 1 11 Sysmiss 38 Financial resources 330 38 0 1 0 264 1 66 Sysmiss 38 Data and statistics 330 38 0 1 0 302 1 28 Sysmiss 38 Fiduciary control (procurement and use of funds) 330 38 0 1 0 308 1 22 Sysmiss 38 Implementation support 330 38 0 1 0 196 1 134 Sysmiss 38 Mobilizing third party financial resources 330 38 0 1 0 313 1 17 Sysmiss 38 Promoting knowledge sharing 330 38 0 1 0 237 1 93 Sysmiss 38 Formal policy advice, studies, analyses 330 38 0 1 0 280 1 50 Sysmiss 38 Other 330 38 0 1 0 324 1 6 Sysmiss 38 Not willing to honestly criticize policies and reform efforts in the country 330 38 0 1 0 278 1 52 Sysmiss 38 World Bank Group’s processes too slow and complex 330 38 0 1 0 270 1 60 Sysmiss 38 Staff too inaccessible 330 38 0 1 0 310 1 20 Sysmiss 38 Not collaborating enough with private sector 330 38 0 1 0 291 1 39 Sysmiss 38 Inadequate World Bank Group’s staffing in Kazakhstan 330 38 0 1 0 316 1 14 Sysmiss 38 Not adequately sensitive to political/social realities in Kazakhstan 330 38 0 1 0 291 1 39 Sysmiss 38 Too influenced by developed countries 330 38 0 1 0 296 1 34 Sysmiss 38 Inadequate number of innovative financial products and services 330 38 0 1 0 319 1 11 Sysmiss 38 Not adequately flexible in changing country circumstances 330 38 0 1 0 300 1 30 Sysmiss 38 Not sufficiently focused on sustainable results 330 38 0 1 0 304 1 26 Sysmiss 38 Not collaborating enough with civil society (e.g., NGOs, CBOs) 330 38 0 1 0 296 1 34 Sysmiss 38 Not enough public disclosure of its work 330 38 0 1 0 250 1 80 Sysmiss 38 Not collaborating enough with partners such as bilaterals, multilaterals, trust funds, UN 330 38 0 1 0 318 1 12 Sysmiss 38 Inadequate level of real-time advice and guidance 330 38 0 1 0 304 1 26 Sysmiss 38 Inadequate number of innovative knowledge products and services 330 38 0 1 0 308 1 22 Sysmiss 38 Not aligned with country priorities 330 38 0 1 0 327 1 3 Sysmiss 38 Other 330 38 0 1 0 327 1 3 Sysmiss 38 Don't know 330 38 0 1 0 281 1 49 Sysmiss 38 Energy 329 39 0 1 0 317 1 12 Sysmiss 39 Social protection (e.g., pensions, targeted social assistance) 329 39 0 1 0 303 1 26 Sysmiss 39 Water and sanitation 329 39 0 1 0 315 1 14 Sysmiss 39 Job creation/employment 329 39 0 1 0 276 1 53 Sysmiss 39 Healthcare 329 39 0 1 0 254 1 75 Sysmiss 39 Financial markets 329 39 0 1 0 313 1 16 Sysmiss 39 Global pandemics (e.g., COVID-19) 329 39 0 1 0 319 1 10 Sysmiss 39 Gender equity (closing the gap between women and men, and boys and girls) 329 39 0 1 0 319 1 10 Sysmiss 39 Private sector development 329 39 0 1 0 282 1 47 Sysmiss 39 Education 329 39 0 1 0 221 1 108 Sysmiss 39 Public sector governance/reform (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform) 329 39 0 1 0 281 1 48 Sysmiss 39 Global/regional integration 329 39 0 1 0 321 1 8 Sysmiss 39 Food security 329 39 0 1 0 317 1 12 Sysmiss 39 Protection of environment 329 39 0 1 0 303 1 26 Sysmiss 39 Disaster risk management 329 39 0 1 0 324 1 5 Sysmiss 39 Judiciary reform 329 39 0 1 0 311 1 18 Sysmiss 39 Transport (e.g., roads, bridges, transportation) 329 39 0 1 0 312 1 17 Sysmiss 39 Economic growth 329 39 0 1 0 269 1 60 Sysmiss 39 Equality of opportunity (i.e., social inclusion) 329 39 0 1 0 305 1 24 Sysmiss 39 Skills development and innovation 329 39 0 1 0 276 1 53 Sysmiss 39 Information and communications technology 329 39 0 1 0 312 1 17 Sysmiss 39 Urban development 329 39 0 1 0 315 1 14 Sysmiss 39 Agriculture and rural development 329 39 0 1 0 245 1 84 Sysmiss 39 Trade and exports 329 39 0 1 0 315 1 14 Sysmiss 39 Natural resource management (including renewables) 329 39 0 1 0 310 1 19 Sysmiss 39 Climate change (e.g., mitigation, adaptation) 329 39 0 1 0 314 1 15 Sysmiss 39 Poverty reduction 329 39 0 1 0 291 1 38 Sysmiss 39 National debt 329 39 0 1 0 318 1 11 Sysmiss 39 Anti-corruption 329 39 0 1 0 259 1 70 Sysmiss 39 Impact Investor 329 39 0 1 0 311 1 18 Sysmiss 39 Private Sector Solutions 329 39 0 1 0 307 1 22 Sysmiss 39 Investment Bank 329 39 0 1 0 264 1 65 Sysmiss 39 Asset Manager 329 39 0 1 0 301 1 28 Sysmiss 39 Development institution 329 39 0 1 0 283 1 46 Sysmiss 39 World Bank 329 39 0 1 0 222 1 107 Sysmiss 39 Financial Advisory Solutions 329 39 0 1 0 279 1 50 Sysmiss 39 Thought leader 329 39 0 1 0 310 1 19 Sysmiss 39 Public-private partnerships 329 39 0 1 0 307 1 22 Sysmiss 39 Multi-lateral financial institution 329 39 0 1 0 231 1 98 Sysmiss 39 Venture Capital 329 39 0 1 0 322 1 7 Sysmiss 39 Innovation and Entrepreneurship 329 39 0 1 0 296 1 33 Sysmiss 39 None of these 329 39 0 1 0 312 1 17 Sysmiss 39 Other 329 39 0 1 0 325 1 4 Sysmiss 39 Do not have enough information to say 329 39 0 1 0 255 1 74 Sysmiss 39 To what extent do you believe the World Bank Group’s staff is well prepared to help Kazakhstan solve its most complicated development challenges? 229 139 1 10 1 To no degree at all 5 2 3 3 13 4 5 5 31 6 24 7 39 8 35 9 26 10 To a very significant degree 48 11 Don't know 0 Sysmiss 139 To what extent do you believe the World Bank Group is adequately staffed in Kazakhstan? 205 163 1 10 1 To no degree at all 2 2 7 3 8 4 7 5 28 6 27 7 35 8 29 9 16 10 To a very significant degree 46 11 Don't know 0 Sysmiss 163 Responsiveness to needs 220 148 1 10 1 To no degree at all 5 2 14 3 19 4 18 5 30 6 33 7 35 8 19 9 17 10 To a very significant degree 30 11 Don't know 0 Sysmiss 148 Flexibility (in terms of the institution’s products and services) 212 156 1 10 1 To no degree at all 2 2 7 3 19 4 18 5 37 6 35 7 34 8 24 9 16 10 To a very significant degree 20 11 Don't know 0 Sysmiss 156 Flexibility (in terms of changing country circumstances) 211 157 1 10 1 To no degree at all 6 2 7 3 15 4 27 5 35 6 36 7 33 8 20 9 10 10 To a very significant degree 22 11 Don't know 0 Sysmiss 157 Being inclusive 188 180 1 10 1 To no degree at all 2 2 4 3 10 4 15 5 27 6 26 7 39 8 23 9 16 10 To a very significant degree 26 11 Don't know 0 Sysmiss 180 Openness (sharing data and other information) 232 136 1 10 1 To no degree at all 5 2 10 3 12 4 10 5 37 6 28 7 36 8 30 9 28 10 To a very significant degree 36 11 Don't know 0 Sysmiss 136 Collaboration with the Government 236 132 1 10 1 To no degree at all 2 2 2 3 8 4 11 5 22 6 31 7 44 8 36 9 33 10 To a very significant degree 47 11 Don't know 0 Sysmiss 132 The speed in which it gets things accomplished on the ground 219 149 1 10 1 To no degree at all 3 2 6 3 13 4 16 5 33 6 36 7 38 8 30 9 19 10 To a very significant degree 25 11 Don't know 0 Sysmiss 149 Helping to bring discipline/effective supervision to implementation of investment projects 211 157 1 10 1 To no degree at all 5 2 7 3 8 4 14 5 27 6 23 7 39 8 27 9 27 10 To a very significant degree 34 11 Don't know 0 Sysmiss 157 Collaboration with civil society 196 172 1 10 1 To no degree at all 7 2 4 3 13 4 21 5 39 6 25 7 30 8 23 9 16 10 To a very significant degree 18 11 Don't know 0 Sysmiss 172 Staff accessibility 226 142 1 10 1 To no degree at all 7 2 8 3 12 4 20 5 28 6 29 7 39 8 22 9 23 10 To a very significant degree 38 11 Don't know 0 Sysmiss 142 Collaboration with other donors and development partners 185 183 1 10 1 To no degree at all 4 2 1 3 7 4 11 5 27 6 22 7 42 8 21 9 24 10 To a very significant degree 26 11 Don't know 0 Sysmiss 183 Collaboration with the private sector 179 189 1 10 1 To no degree at all 3 2 8 3 17 4 24 5 34 6 31 7 23 8 17 9 8 10 To a very significant degree 14 11 Don't know 0 Sysmiss 189 Straightforwardness and honesty 225 143 1 10 1 To no degree at all 6 2 8 3 7 4 12 5 21 6 25 7 33 8 30 9 33 10 To a very significant degree 50 11 Don't know 0 Sysmiss 143 Treating clients and stakeholders in Kazakhstan with respect 244 124 1 10 1 To no degree at all 2 2 2 3 9 4 3 5 19 6 14 7 34 8 34 9 46 10 To a very significant degree 81 11 Don't know 0 Sysmiss 124 Being a long-term partner 236 132 1 10 1 To no degree at all 3 2 2 3 7 4 11 5 15 6 17 7 31 8 31 9 52 10 To a very significant degree 67 11 Don't know 0 Sysmiss 132 The World Bank Group disburses funds promptly 185 183 1 10 1 Strongly disagree 8 2 5 3 7 4 6 5 18 6 14 7 24 8 20 9 23 10 Strongly agree 60 11 Don't know 0 Sysmiss 183 The World Bank Group effectively monitors and evaluates the projects and programs it supports 245 123 1 10 1 Strongly disagree 10 2 9 3 9 4 11 5 20 6 23 7 29 8 35 9 27 10 Strongly agree 72 11 Don't know 0 Sysmiss 123 The World Bank Group’s approvals and reviews are done in a timely fashion 205 163 1 10 1 Strongly disagree 7 2 6 3 9 4 9 5 19 6 18 7 33 8 30 9 22 10 Strongly agree 52 11 Don't know 0 Sysmiss 163 The World Bank Group’s Environmental and Social Framework requirements are reasonable 198 170 1 10 1 Strongly disagree 5 2 4 3 8 4 3 5 18 6 18 7 27 8 31 9 29 10 Strongly agree 55 11 Don't know 0 Sysmiss 170 The World Bank Group’s conditions on its lending are reasonable 151 217 1 10 1 Strongly disagree 6 2 1 3 6 4 5 5 18 6 13 7 23 8 23 9 20 10 Strongly agree 36 11 Don't know 0 Sysmiss 217 The World Bank Group takes decisions quickly in Kazakhstan 175 193 1 10 1 Strongly disagree 5 2 5 3 14 4 12 5 21 6 21 7 30 8 14 9 17 10 Strongly agree 36 11 Don't know 0 Sysmiss 193 Working with the World Bank Group increases Kazakhstan’s institutional capacity 234 134 1 10 1 Strongly disagree 6 2 3 3 8 4 5 5 20 6 27 7 29 8 30 9 37 10 Strongly agree 69 11 Don't know 0 Sysmiss 134 The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program-for-Results, etc.) meet the needs of Kazakhstan 223 145 1 10 1 Strongly disagree 5 2 6 3 9 4 13 5 29 6 31 7 32 8 35 9 23 10 Strongly agree 40 11 Don't know 0 Sysmiss 145 The World Bank Group meets Kazakhstan’s needs for knowledge services (e.g., research, analysis, data, technical assistance) 235 133 1 10 1 Strongly disagree 5 2 7 3 6 4 20 5 27 6 28 7 40 8 30 9 28 10 Strongly agree 44 11 Don't know 0 Sysmiss 133 To what extent do you believe that Kazakhstan received value for money from the World Bank Group’s Reimbursable Advisory Services (RAS)? 129 239 1 10 1 To no degree at all 5 2 9 3 6 4 9 5 19 6 14 7 21 8 17 9 11 10 To a very significant degree 18 11 Don't know 0 Sysmiss 239 How important is it for the World Bank Group to focus resources on its global advocacy role, to help promote policies related to its work in areas including climate, health, gender, and debt? 236 132 1 10 1 Not important at all 2 2 4 3 7 4 5 5 22 6 12 7 31 8 35 9 29 10 Very important 89 11 Don't know 0 Sysmiss 132 Private sector development 96 272 1 10 1 Not effective at all 4 2 4 3 7 4 9 5 20 6 15 7 18 8 7 9 6 10 Very effective 6 11 Don't know 0 Sysmiss 272 Education 156 212 1 10 1 Not effective at all 6 2 6 3 7 4 14 5 21 6 15 7 38 8 21 9 10 10 Very effective 18 11 Don't know 0 Sysmiss 212 Public sector governance/reform (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform) 131 237 1 10 1 Not effective at all 7 2 4 3 7 4 8 5 29 6 13 7 23 8 15 9 13 10 Very effective 12 11 Don't know 0 Sysmiss 237 Global/regional integration 95 273 1 10 1 Not effective at all 5 2 4 3 2 4 4 5 18 6 16 7 17 8 11 9 9 10 Very effective 9 11 Don't know 0 Sysmiss 273 Energy 89 279 1 10 1 Not effective at all 2 2 3 3 5 4 8 5 17 6 7 7 15 8 15 9 5 10 Very effective 12 11 Don't know 0 Sysmiss 279 Water and sanitation 82 286 1 10 1 Not effective at all 5 2 6 3 7 4 4 5 16 6 8 7 13 8 9 9 8 10 Very effective 6 11 Don't know 0 Sysmiss 286 Job creation/employment 121 247 1 10 1 Not effective at all 4 2 4 3 14 4 6 5 24 6 12 7 20 8 10 9 13 10 Very effective 14 11 Don't know 0 Sysmiss 247 Health 115 253 1 10 1 Not effective at all 5 2 3 3 7 4 9 5 17 6 16 7 14 8 18 9 11 10 Very effective 15 11 Don't know 0 Sysmiss 253 Financial markets 97 271 1 10 1 Not effective at all 3 2 4 3 5 4 2 5 17 6 17 7 19 8 13 9 6 10 Very effective 11 11 Don't know 0 Sysmiss 271 Transport (e.g., roads, bridges, transportation) 83 285 1 10 1 Not effective at all 2 2 11 3 4 4 4 5 9 6 6 7 14 8 11 9 9 10 Very effective 13 11 Don't know 0 Sysmiss 285 Agriculture and rural development 104 264 1 10 1 Not effective at all 3 2 7 3 11 4 3 5 18 6 16 7 18 8 7 9 11 10 Very effective 10 11 Don't know 0 Sysmiss 264 Climate change (e.g., mitigation, adaptation) 99 269 1 10 1 Not effective at all 6 2 4 3 7 4 8 5 16 6 6 7 21 8 3 9 12 10 Very effective 16 11 Don't know 0 Sysmiss 269 Judiciary reform 74 294 1 10 1 Not effective at all 8 2 11 3 6 4 2 5 14 6 5 7 8 8 9 9 7 10 Very effective 4 11 Don't know 0 Sysmiss 294 Economic growth 109 259 1 10 1 Not effective at all 4 2 7 3 6 4 9 5 17 6 13 7 21 8 13 9 8 10 Very effective 11 11 Don't know 0 Sysmiss 259 Disaster risk management 66 302 1 10 1 Not effective at all 6 2 6 3 5 4 1 5 13 6 8 7 10 8 4 9 7 10 Very effective 6 11 Don't know 0 Sysmiss 302 Equality of opportunity (i.e., social inclusion) 92 276 1 10 1 Not effective at all 4 2 6 3 4 4 6 5 18 6 6 7 16 8 12 9 7 10 Very effective 13 11 Don't know 0 Sysmiss 276 Information and communications technology 89 279 1 10 1 Not effective at all 5 2 3 3 8 4 3 5 15 6 9 7 11 8 12 9 9 10 Very effective 14 11 Don't know 0 Sysmiss 279 How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 319 49 1 5 1 Weekly 14 2 Monthly 46 3 A few times a year 109 4 Rarely 96 5 Never 54 Sysmiss 49 Are timely 212 156 1 10 1 To no degree at all 5 2 4 3 6 4 10 5 22 6 21 7 52 8 26 9 26 10 To a very significant degree 40 11 Don't know 0 Sysmiss 156 Include appropriate level of stakeholder involvement during preparation 203 165 1 10 1 To no degree at all 1 2 6 3 2 4 12 5 23 6 23 7 51 8 27 9 22 10 To a very significant degree 36 11 Don't know 0 Sysmiss 165 Lead to practical solutions 212 156 1 10 1 To no degree at all 5 2 5 3 9 4 17 5 25 6 29 7 40 8 26 9 18 10 To a very significant degree 38 11 Don't know 0 Sysmiss 156 Are source of relevant information on global good practices 233 135 1 10 1 To no degree at all 2 2 6 3 6 4 5 5 19 6 21 7 40 8 45 9 31 10 To a very significant degree 58 11 Don't know 0 Sysmiss 135 Are adequately disseminated 214 154 1 10 1 To no degree at all 4 2 8 3 11 4 12 5 28 6 31 7 38 8 28 9 24 10 To a very significant degree 30 11 Don't know 0 Sysmiss 154 Are translated enough into local language 204 164 1 10 1 To no degree at all 6 2 12 3 9 4 15 5 28 6 18 7 33 8 20 9 26 10 To a very significant degree 37 11 Don't know 0 Sysmiss 164 Are adaptable to Kazakhstan’s specific development challenges and country circumstances 216 152 2 10 1 To no degree at all 0 2 9 3 11 4 13 5 26 6 17 7 44 8 31 9 27 10 To a very significant degree 38 11 Don't know 0 Sysmiss 152 Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 240 128 1 10 1 Not significant at all 4 2 7 3 14 4 9 5 30 6 36 7 43 8 29 9 22 10 Very significant 46 11 Don't know 0 Sysmiss 128 Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 226 142 1 10 1 Very low technical quality 3 2 2 3 6 4 13 5 21 6 18 7 56 8 29 9 30 10 Very high technical quality 48 11 Don't know 0 Sysmiss 142 Work faster 307 61 0 1 0 275 1 32 Sysmiss 61 Ensure greater selectivity in its work 307 61 0 1 0 296 1 11 Sysmiss 61 Collaborate more effectively with Government clients (e.g., national, state, local) 307 61 0 1 0 276 1 31 Sysmiss 61 Reduce the complexity of obtaining World Bank Group financing 307 61 0 1 0 249 1 58 Sysmiss 61 Offer more real-time advice and guidance 307 61 0 1 0 275 1 32 Sysmiss 61 Increase availability of Reimbursable Advisory Services (RAS) 307 61 0 1 0 301 1 6 Sysmiss 61 Help to bring discipline/effective supervision to implementation of World Bank Group projects 307 61 0 1 0 265 1 42 Sysmiss 61 Engage more effectively with partners such as bilaterals, multilaterals, trust funds, UN 307 61 0 1 0 289 1 18 Sysmiss 61 Offer more innovative financial products and services to work with the regional/local government 307 61 0 1 0 277 1 30 Sysmiss 61 Engage more directly with beneficiaries 307 61 0 1 0 264 1 43 Sysmiss 61 Provide more adequate data/knowledge/statistics/figures on Kazakhstan’s economy 307 61 0 1 0 275 1 32 Sysmiss 61 Engage more effectively with civil society (e.g., NGOs, CBOs) 307 61 0 1 0 252 1 55 Sysmiss 61 Increase the level of capacity development in the country 307 61 0 1 0 265 1 42 Sysmiss 61 Offer more innovative knowledge products and services 307 61 0 1 0 261 1 46 Sysmiss 61 Improve the quality of its experts as related to Kazakhstan’s specific challenges 307 61 0 1 0 277 1 30 Sysmiss 61 Engage more effectively with private sector 307 61 0 1 0 256 1 51 Sysmiss 61 Other 307 61 0 1 0 299 1 8 Sysmiss 61 Youth 309 59 0 1 0 265 1 44 Sysmiss 59 Local government 309 59 0 1 0 243 1 66 Sysmiss 59 Private sector 309 59 0 1 0 209 1 100 Sysmiss 59 Donor community 309 59 0 1 0 298 1 11 Sysmiss 59 NGOs/Community Based Organizations 309 59 0 1 0 227 1 82 Sysmiss 59 Foundations 309 59 0 1 0 290 1 19 Sysmiss 59 Media 309 59 0 1 0 260 1 49 Sysmiss 59 Parliament 309 59 0 1 0 281 1 28 Sysmiss 59 Academia/think tanks/research institutes 309 59 0 1 0 161 1 148 Sysmiss 59 Other 309 59 0 1 0 303 1 6 Sysmiss 59 Don’t know 309 59 0 1 0 296 1 13 Sysmiss 59 How frequently do you interact with the World Bank Group now in Kazakhstan? 311 57 1 6 1 Never 64 2 Less than once a year 64 3 Once a year to a few times a year 88 4 Less than once a month 31 5 At least once a month 48 6 At least once a week 16 Sysmiss 57 Local radio 314 54 0 1 0 310 1 4 Sysmiss 54 International radio 314 54 0 1 0 312 1 2 Sysmiss 54 Local newspapers 314 54 0 1 0 300 1 14 Sysmiss 54 Internet newswires 314 54 0 1 0 117 1 197 Sysmiss 54 International newspapers 314 54 0 1 0 297 1 17 Sysmiss 54 Local television 314 54 0 1 0 272 1 42 Sysmiss 54 International television 314 54 0 1 0 286 1 28 Sysmiss 54 Periodicals 314 54 0 1 0 282 1 32 Sysmiss 54 Social media (e.g., blogs, Facebook, Twitter, YouTube) 314 54 0 1 0 148 1 166 Sysmiss 54 Other 314 54 0 1 0 281 1 33 Sysmiss 54 World Bank Group’s publications and other written materials 315 53 0 1 0 224 1 91 Sysmiss 53 e-Newsletters 315 53 0 1 0 245 1 70 Sysmiss 53 World Bank Group’s seminars/workshops/conferences 315 53 0 1 0 188 1 127 Sysmiss 53 Social media (e.g., blogs, Facebook, Twitter, YouTube) 315 53 0 1 0 183 1 132 Sysmiss 53 Direct contact with World Bank Group (i.e., face to face meetings/discussions) 315 53 0 1 0 216 1 99 Sysmiss 53 World Bank Group’s website 315 53 0 1 0 230 1 85 Sysmiss 53 Webinars or online events hosted by the World Bank Group 315 53 0 1 0 213 1 102 Sysmiss 53 Interviews and press conferences for the Kazakhstan’s media 315 53 0 1 0 252 1 63 Sysmiss 53 What do you use primarily when visiting a World Bank Group website? 309 59 1 4 1 Phone 54 2 Tablet 3 3 Computer/laptop 194 4 I never visit the WBG websites 58 Sysmiss 59 Read, viewed or heard a story about the WBG in local media (newspaper, magazine, TV, radio) 302 66 1 4 1 Every few days 7 2 Every few weeks 37 3 Every few months 121 4 Not at all 137 Sysmiss 66 Read, viewed or heard a story about the WBG in global media (newspaper, magazine, TV, radio) 295 73 1 4 1 Every few days 5 2 Every few weeks 38 3 Every few months 122 4 Not at all 130 Sysmiss 73 Interacted with the WBG on Social Media (e.g., read a post or tweet, liked, commented, shared, retweeted) 289 79 1 4 1 Every few days 12 2 Every few weeks 23 3 Every few months 72 4 Not at all 182 Sysmiss 79 Visited a WBG website (e.g., read a blog, used data) 297 71 1 4 1 Every few days 7 2 Every few weeks 54 3 Every few months 130 4 Not at all 106 Sysmiss 71 Watched a webinar or online event hosted by the WBG 287 81 1 4 1 Every few days 5 2 Every few weeks 22 3 Every few months 98 4 Not at all 162 Sysmiss 81 Read some or all of a WBG research paper or publication 290 78 1 4 1 Every few days 4 2 Every few weeks 33 3 Every few months 152 4 Not at all 101 Sysmiss 78 Met professionally with WBG staff 293 75 1 4 1 Every few days 8 2 Every few weeks 24 3 Every few months 121 4 Not at all 140 Sysmiss 75 Read a WBG e-newsletter 289 79 1 4 1 Every few days 2 2 Every few weeks 12 3 Every few months 91 4 Not at all 184 Sysmiss 79 Which of the following best describes your current affiliation? 365 3 2 20 1 Office of the President, Prime Minister 0 2 Office of Minister 6 3 Office of Parliamentarian 0 4 Employee of a Ministry, Ministerial Department or Implementation Agency 59 5 PMU overseeing implementation of project/Consultant/Contractor working on World Bank Group supported project/program 41 6 Local Government Office or Staff 5 7 Independent Government Institution 25 8 Judicial System 0 9 State-Owned Enterprise 47 10 Bilateral Agency 6 11 Multilateral Agency 20 12 Private Sector Organization 34 13 Financial Sector/Private Bank 4 14 Private Foundation 1 15 NGO/Community Based Organization 34 16 Trade Union 0 17 Youth Group 1 18 Academia/Research Institute/Think Tank 62 19 Media 13 20 Other 7 Sysmiss 3 Please identify the primary specialization of your work. 363 5 1 23 1 Poverty 2 2 Macroeconomics, fiscal management 16 3 Governance, anti-corruption 30 4 Education 45 5 Health, nutrition 47 6 Social protection 13 7 Jobs 2 8 Energy 19 9 Environment, natural resources 27 10 Climate change 7 11 Water, sanitation 0 12 Gender 3 13 Agriculture, rural development 15 14 Urban development 2 15 Transport 16 16 Digital development and technology (ICT) 6 17 Tourism 1 18 Demographics, migration 2 19 Trade and competitiveness 2 20 Finance and markets 19 21 Communications, public affairs 12 22 Generalist (specialized in multiple sectors) 35 23 Other 42 Sysmiss 5 Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, MIGA, ICSID) in your country? 363 5 1 2 1 Yes 202 2 No 161 Sysmiss 5 If yes, which of the following agencies of the World Bank Group do you primarily collaborate/ work with in Kazakhstan? 201 167 1 2 1 The World Bank (IBRD) 195 2 The International Finance Corporation (IFC) 6 3 The Multilateral Investment Guarantee Agency (MIGA) 0 4 International Centre for Settlement of Investment Disputes (ICSID) 0 Sysmiss 167 Do your projects involve both the World Bank and the IFC? 213 155 1 2 1 Yes 61 2 No 152 Sysmiss 155 Observer 335 33 0 1 0 273 1 62 Sysmiss 33 Use World Bank Group reports/data 335 33 0 1 0 255 1 80 Sysmiss 33 Engage in World Bank Group related/sponsored events/activities 335 33 0 1 0 220 1 115 Sysmiss 33 Collaborate as part of my professional duties 335 33 0 1 0 172 1 163 Sysmiss 33 Use World Bank Group website for information, data, research, etc. 335 33 0 1 0 282 1 53 Sysmiss 33 What’s your gender? 360 8 1 2 1 Female 192 2 Male 168 Sysmiss 8 What’s your age? 366 2 1 5 1 25 and under 14 2 26-35 123 3 36-45 95 4 46-55 91 5 56 and above 43 Sysmiss 2 Which best represents your geographic location? 365 3 1 4 1 The capital (Nur-Sultan) 206 2 City of republican significance (Almaty, Shymkent) 113 3 Oblast 44 4 District/rural settlement 2 Sysmiss 3 363 5 1 2 1 45 2 318 Sysmiss 5 363 5 1 2 1 47 2 316 Sysmiss 5 position 365 3 1 11 1 6 2 59 3 41 4 25 5 47 6 26 7 38 8 36 9 62 10 13 11 12 Sysmiss 3 335 33 1 10